Customer Reviews for U-Haul Moving & Storage of Old Bridge

3,111 reviews

1275 US Hwy 9 N   Old Bridge, NJ 08857
(Located across from Quality Chevrolet on Route 9)

(732) 721-5666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(732) 721-5666

1275 US Hwy 9 N
Old Bridge, NJ 08857
(Located across from Quality Chevrolet on Route 9)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nice team that works at the facility

charlotte b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayesh S. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE O. 
Rating:
5.0

Very pleasant and professional. I highly recommend.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Dana C. 
Rating:
4.0

Customer did not leave a comment.

Zachary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

The staff at Old Bridge Uhaul are always helpful, friendly and easy to work with. My experiences so far have been extremely easy and pleasant.

Leemu S. 
Rating:
5.0

Absolutely nothing! Everything was wonderful. I called several times in advance and all my questions were answered. The price was great. We got the job done with no issues. Well actually I wish we didn't have to stop to get gas

micheal G. 
Rating:
5.0

Customer did not leave a comment.

BART C. 
Rating:
5.0

Manager was very professional in all aspects

jospeh t.  |  Overall Experience 
Rating:
5.0

Make sure cargo area is swept

CYNTHIA E. 
Rating:
5.0

Make sure cargo area is swept...

CYNTHIA E. 
Rating:
5.0

Outstanding experience especially by the young lady (regret to not remember her name) who was managing the location. Helpful, prompt and was able to adjust to a smaller trailer without issue. Overall great experience, will return to this location for any future rental needs.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

jerald M. 
Rating:
1.0

They gave me a Uhaul truck with chewed up tires and then charged me $200 for the chewed up tires they gave me. I had to call there corporate office.

Waheeda N. 
Rating:
1.0

We rented a truck and two Dollie's… on day of move and pick up I am told that they have no Dollie's… when I asked how am I supposed to move things with no Dollie's… I was told to find some buddies… NOT ACCEPTABLE

John R. 
Rating:
5.0

The staff was extremely pleasant....Have rented from there before and will continue in the future

george G. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Deliver vehicles with a full tank of gas.

neil L. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Sandy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kakha M. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
1.0

Lynn had a very nasty, bossy, rushing, cold attitude. She asked me for my license, I told her I uploaded it, she said in a ridiculing way " everyone says that but its not there???". She my me feel belittled, and she was cold and unfriendly. I requested the box shaped van online. When she pulled the van up it was the older one. I told her I wanted the box van. She had an attitude and said very rudely, " The vans are exactly the same the only difference is the shape". " Look its just a picture". pointing ant the overhead light sign in the store. She gave me false inaccurate information. The box shaped van has 1. a remote locking key fob, 2. Bluetooth radio, 3. Lane detection safety feature. The older one does not have those features. She was rushing with me and ordered me to go back in the store so she can change the paperwork and give me the van I selected originally. When she pulled up the new van, I had a few questions. I asked her if I wanted to return the van at night after the store has closed she said, " READ the the paperwork", in a rude, rushing manner. Never did she once smile during the entire transaction. There was another customer that had an issue with a hitch and she was very nasty to him saying," I dont like when people try to tell me about MY equipment." I did not like her attitude at all, I am not renting fron uhaul anymore, and I am definately not recommending my network of 20-35 workers to rent anything from uhaul. Lynn is bad for business. She needs to be removed!

Kenya L. 
Rating:
5.0

Very professional crew, brand new trailer, and a good price from Old bridge, NJ to Wheeling, WV.

chris S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

maureen F. 
Rating:
5.0

I am 80 yrs old and not computer friendly… i am told by your branch that tge toll that i owe you for going across to Statem Island for a rental 6 mo ago can only be paid on line… HELP!!!!…. Contact me at 848-468-1079 if you want payment. I can do CC over the phone… No i do not know how to get into my U-Haul account and your branch could not help with that either??????

James C. 
Rating:
4.0

Customer did not leave a comment.

Anna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlene w.  |  Overall Experience 
Rating:
3.0

No cohesiveness in bookings from call center…. I ordered a full tow dolly for my car and received a front wheel hitch only for the price of the full. Called call center and they didn't know what I was talking about.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

traccy N. 
Rating:
5.0

The guys at Old Bridge were great ! Thanks Larry

Lawrence P. 
Rating:
5.0

Great service, thank you.- Sarah

Sarah R. 
Rating:
5.0

Everything was great!!

Michael I. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

Customer did not leave a comment.

douglas b.  |  First Impressions 
Rating:
5.0

very fast checkout

DAVID M. 
Rating:
5.0

This was the second time I used a motorcycle trailer from U-Haul and I was not disappointed at all sturdy and no bouncing around I recommend using the trailer is transporting a motorcycle

brian M. 
Rating:
1.0

Charged 25 dollars For cleaning fee told broom swept not enough needed to be mopped. Returned Truck day early

Ricci M. 
Rating:
5.0

Customer did not leave a comment.

Jafet M. 
Rating:
5.0

They were very kind and helpful defently I recommend this location:)

NURY N. 
Rating:
5.0

Customer did not leave a comment.

JAMAL M. 
Rating:
5.0

Customer did not leave a comment.

betty S. 
Rating:
5.0

Truck had foul odor of urine

CYNTHIA H. 
Rating:
2.0

The odometer on the truck is to fast and not accurate got over charged for at least 100 plus miles

Serguei G. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
1.0

The truck I reserved was not available when I went to pick it up. I had to take a much smaller truck. I had a family emergency and tried to call when returning the truck and no one answered. I arrived an hour late to return the truck and I was charge for two days. I am totally totally totally dissatisfied

Karen B. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas Z. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO T. 
Rating:
5.0

Customer did not leave a comment.

Naseer M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Staff very helpful

William B. 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
5.0

Excellent service

Gregory L. 
Rating:
5.0

Shock absorbers needs to be replaced on the 10' van that was rented to me.. The ride was VERY VERY bouncy. Thank you.

John C L. 
Rating:
4.0

The lady working there is very knowledgeable and very helpful but she needs workers to help her I see her running back and forth to help customers. I have rented a few times and she's very helpful and hardworking.

mayra M. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

Angelo D. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Customer did not leave a comment.

Antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Sherwin L. 
Rating:
5.0

Customer did not leave a comment.

frank N. 
Rating:
5.0

Staff was amazing and made this whole experience quick and easy!! Highly Recommend!!!

Dawn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Think everything was great as usual that's why I use this location for rentals

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

angel g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareemullah S. 
Rating:
5.0

Price was very High. See if there are ways to adjust it

Nadir G. 
Rating:
5.0

Customer did not leave a comment.

gemma S. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

So, an excellent experience overall. I locked the truck keys inside and had to call roadside assistance. They responded quickly and had the door opened right away...

Wayne L. 
Rating:
5.0

Everything was good.

jose P. 
Rating:
5.0

Yiu covered everything thank you

dominick F. 
Rating:
1.0

Customer did not leave a comment.

Feruz S. 
Rating:
1.0

The manager needs to be more professional and not make you feel unwanted when returning a rental. I dont know if i will come back to the old bridge location.

CHARLES C. 
Rating:
5.0

No complaints. Excellent service!

Hernan S. 
Rating:
5.0

The location obviously checks and cleans trucks - they found and returned my keys - excellent customer service

IAN I. 
Rating:
3.0

Provide more detailed information when one-way rental, e.g.ez-pass, securing back of truck.

TERRY T. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Marshall Garcia C. 
Rating:
5.0

The ladybworking alone was running between clients to keep up. She was wonderful and never slowed down. She is an absolute asset to your company

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Good

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

felix H. 
Rating:
5.0

Courteous and friendly staff. No improvement needed

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

PALMS PLAZA C. 
Rating:
5.0

Great service. Great people

MAURICIO B. 
Rating:
5.0

Nothing else to share

James R. 
Rating:
4.0

Customer did not leave a comment.

robert T. 
Rating:
5.0

The was in good condition. I drove from New jersey to Georgia with no problem.

Nadou L. 
Rating:
5.0

Customer did not leave a comment.

Noelle H. 
Rating:
3.0

The truck s brakes were bad and I told the guy with the ponytail and he couldn't care. I'm not sure if I would recommend this place to someone else. It's just an average place.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Could not have been better. Hope I never move again, but if I do, you will have my business. Thank you.

richard S. 
Rating:
5.0

Arrived 7:02 pm with pickup truck. still open light is on and door was locked. Thought of drop the vehicle keys and left from the place. They charged me $20 fee after hours. Spoke with guy. He said after hours fee. For 2 mins late paid $20. This is killing part. Not happy with this.

Srinivasa B. 
Rating:
2.0

I sent an email to service@uhaul with a formal complaint.. I was not told about added charges to my final bill and I am requesting to be reimbursed for the difference and your associate was rude he said he told me about the charges and I wasnt listening not true.. I would recommend this location if your associates were upfront with the charges.. this is really like robbery and a scam and not fair to the consumer. I would like to get my money back for the extra charges I was not told about and i would tell my friends to be aware of added charges

Denise P. 
Rating:
5.0

The staff was very heplful.

kevin ciak A. 
Rating:
5.0

if you can review the location address again, as per the GPS, it will be sending you across the road where there is a car dealership. thanks. Also, if you can expedite the check in process, self picture, DL pictures, prior to get there ( might exist but didn't see it...). Overall great experience......

Alphonse N. 
Rating:
5.0

Customer did not leave a comment.

michael a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew l.  |  First Impressions 
Rating:
1.0

Very bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility

sophia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen S.  |  Overall Experience 
Rating:
5.0

the workers were extremely nice and very helpful.

Lynwood M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robin p.  |  First Impressions 
Rating:
5.0

Lynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.

janet c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Therese D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
5.0

me parece un excelente servicio

IVAN T.  |  First Impressions 
Rating:
5.0

I will tell my friends to go there to rent a storage room or anything else great staff

theresa z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew S.  |  Overall Experience 
Rating:
3.0

I was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.

Darlene E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelvin G.  |  First Impressions 
Rating:
5.0

In the years that I've been there there was never any issues Very well kept

ALFRED C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drew S.  |  First Impressions 
Rating:
5.0

As a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.

JIM S.  |  First Impressions 
Rating:
4.0

Thank you!

Phidelia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla P.  |  First Impressions 
Rating:
4.0

The woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric

Eric B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dania M.  |  Online Move In 
Rating:
5.0

I feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Thank you.

barbara o.  |  First Impressions 
Rating:
2.0

Had a leak and no one cared or offered to fix it Gave me a tarp So I left.

Patrick G.  |  Overall Experience 
Rating:
5.0

great service

Jeremiah C.  |  Overall Experience 
Rating:
5.0

The woman at the counter was very nice.

frank n.  |  First Impressions 
Rating:
5.0

Whole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.

charles b.  |  First Impressions 
Rating:
5.0

Staff was great. Very accommodating.

Katherine P.  |  Overall Experience 
Rating:
5.0

Friendly knowledgeable staff and great hands on management!!! Clean facility also !

John N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detlef V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE/LYNN M.  |  Overall Experience 
Rating:
1.0

They rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.

nathaniel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE/LYNN M.  |  First Impressions 
Rating:
5.0

Thanks for your services appreciate it all thanks again God bless

esther n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denis B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilfredo S.  |  Overall Experience 
Rating:
4.0

Ok

raj n.  |  Overall Experience 
Rating:
5.0

Outstanding

Matthew E.  |  Overall Experience 
Rating:
3.0

I wish they would have given the free month since I rented a truck also. But they said since it is not a “one way” sad part is they didn’t even have it available and I had to rent it from malboro uhau

Johanna P.  |  Overall Experience 
Rating:
3.0

With all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.

Johanna P.  |  First Impressions 
Rating:
5.0

I typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.

Paul C.  |  Overall Experience 
Rating:
5.0

Awesome service.

Katherine P.  |  First Impressions 
Rating:
5.0

Very professional and courteous!

Cardia S.  |  First Impressions 
Rating:
5.0

good services

francisco b.  |  First Impressions 
Rating:
5.0

what about free storage ??

Patrick M.  |  Overall Experience 
Rating:
4.0

FYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.

LAUREN C.  |  Overall Experience 
Rating:
5.0

Everyone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.

Michael M.  |  Overall Experience 
Rating:
5.0

Very helpful crew in Old bridge !

Patrick M.  |  First Impressions 
Rating:
5.0

i am a steady customer at this loc never had a problem very nice people

Gary G.  |  First Impressions 
Rating:
4.0

Good experience

Camille B.  |  Overall Experience 
Rating:
4.0

My experience with Uhaul was good. Will use the services when needed again. Thank you

JAMEELAH M.  |  Overall Experience 
Rating:
5.0

There was some evidence of mouse presence with droppings visible.

Anthony A.  |  Overall Experience 
Rating:
5.0

I appreciate staff customer service! Ladies always so nice and in this melt manner!!

OLGA S.  |  Overall Experience 
Rating:
5.0

Good service

Mercedes O.  |  Overall Experience 
Rating:
5.0

Very nice folks.

ROBERT S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top