Customer Reviews for U-Haul Moving & Storage of Old Town Yuma

3954 reviews

1402 S 3rd Ave   Yuma, AZ 85364
(N Of 16 St)

(928) 782-5111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(928) 782-5111

1402 S 3rd Ave
Yuma, AZ 85364
(N Of 16 St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LOUIS V. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Lorita M. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
1.0

Customer service by far was the worse I've had to deal with

Jordan E. 
Rating:
5.0

Customer did not leave a comment.

MERLINA E. 
Rating:
5.0

The truck was great! Thanks!

Sherrie S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA W. 
Rating:
5.0

Great place; very helpful staff; the manager goes out of his way to make sure you have what you need.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL RAY G. 
Rating:
3.0

let customers borrow wiring adapters, instead of paying for over priced wiring adapters

Richard T. 
Rating:
5.0

Excellent Uhaul experience. Staff was friendly and cared about our Uhaul experience. Check out was quick and simple. No issues and we were thanked for using their services. Highly recommend.

CHASE W. 
Rating:
5.0

The manger there is the BEST I've ever worked with. Very professional, courteous and knowledgeable. He's both efficient and effective.

PATRICIA W. 
Rating:
5.0

Not much. Very professional and easy drop off too.

JEFFERSON M. 
Rating:
5.0

Customer did not leave a comment.

ERIKA M. 
Rating:
5.0

We were a little upset, to say the least that our ubox was delivered to this location & not one closer where we bought a townhouse. Also we had problems with uhaul.com & movinghelp.com, but the Manager Alfonso was wonderful. Unfortunately, by the time we got to his location, Alfonso got subjected to our anger, skepticism & upsetment. He explained why our ubox was sent there & spent time on the phone trying to fix everything. Ultimately, we ended up renting a truck from him to move the contents of our ubox. He also explained about hitches & bike racks to us, which we will come back for. Alfonso also sold us a new propane tank with gas for our new grill. We sometimes found it difficult to get someone at this location to answer the phone, because they need more employees, but going in to get help was great. We were & can be difficult customers (we are from the east coast) but Alfonso really worked hard to satisfy us. He is pleasant to deal with & made us very happy we came to this location.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
3.0

We were not informed of Uhaul's “insurance” rule when reserving a vehicle. Not even a mention. When picking up vehicle we were told we “must” pay $10.00 daily insurance fee and that Uhaul would not honor “any other insurance”. Total BS!

Philip W. 
Rating:
3.0

A little disappointed, it was a Saturday morning probably the busiest moving day of the week and there was only one employee working. There was damage on the truck that wasn't photographed, I had to wait in line for almost 30 minutes to speak with employee about it then the link to the app had expired so I was unable to upload new photo, tried to call 1-800 number and was on hold for 30 minutes finally hung up in frustration and left. When I attempted to return the truck again link that I was given didn't work, wanted me to create an account and when I attempted to call 1 800 number was on hold for over 20 minutes with no answer.

ERIC W. 
Rating:
5.0

Have trailers available.

MICHAEL M. 
Rating:
5.0

Have two or more employees working at a time. There was only one employee on site and there was a line of people. He seemed very overwhelmed. Even though I had checked in online it still took long.

Maria M. 
Rating:
1.0

Customer did not leave a comment.

RANDLE S. 
Rating:
5.0

Thank you

MARGARITA C. 
Rating:
3.0

Needed help turning truck in. Employee left instead of helping. Currently trying to make a payment, and no one is answering the phone....

CARMA C. 
Rating:
3.0

The wait when I returned took way too long. The employee didn't even acknowledge the customers who were patiently waiting for like 30 minutes.

ULYSSES J. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Gabriella C. 
Rating:
5.0

Very helpful and fast

MARCUS M. 
Rating:
5.0

Alfonso and his entire staff are professional, courteous, and extremely knowledgeable. Will be back for sure.

VIRGINIA A. 
Rating:
3.0

Faster service

Karen I. 
Rating:
3.0

The truck needed to be washed but with on and off cloudy weather. Here in the Desert when the sky looks like that it can downpour or move on. ABS and Skid light was on, but the truck drove fine.

Scott P. 
Rating:
5.0

Everything was great.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

PRIMO Y. 
Rating:
5.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

SERGIO R. 
Rating:
5.0

Very good

Steven F. 
Rating:
3.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
4.0

Customer did not leave a comment.

ROD J B. 
Rating:
1.0

Alfonso Garcías should be trained to give better customer service, he was very rude, non professional, did not assist me of where to park, his instructions for returning equipment were very demanding in a non courteous manner, the facility was very hot he also told me to wait for receipt until he was done parking the trailer instead of giving me my receipt, over all he was non courteous!!!

Richard R. 
Rating:
5.0

Fast and efficient!

RODERICK K. 
Rating:
5.0

Customer did not leave a comment.

jessica M. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Customer did not leave a comment.

cathy M. 
Rating:
1.0

Very Terrible experience, would love to discuss. The place in Ohio was awesome though. Lonni 440-319-0251

lonni H. 
Rating:
1.0

I was charged 2 days just because employees decided to close the store early that same day. On feb 11,2021 at 5:14pm I rented a small motorcycle trailer the employee who helped me said i had 24 hrs to returned the trailer. I did mentioned to him that i would bring the trailer back soon that same day. I was advice that that the store closes at 7pm. I got there at 7pm sharp and store was close and there was no one there looks to me that store was closed early even if i gotvthere a min early at 6:59 same thing would of happened no body would of been there to help me out I even drove inside the building so camaras could see my truck and trailer. So I went back home today feb 12.2021 I got a call from alex at uhal and i explain the situatation what had happenes last night that the store was close before 7pmhe said to bring in the trailer back and to get my deposite back i went back at 12:14pm less than 24hrs after and got charged for 2 days I spoke with manager Alfonso Garcia and i explained to him what had happened to check his camaras or to find out what time his employes left last night I even said that why would your customer havento pay extra late fees just because closing employees decided to go home early. The fact of the matter is that I was there at 7pm sharp! There wasnt no one atvthat time like i said even if i hot there a min early at 6:58 nno one would of help meI parked in front of camaras just so i can be recorded and not get charged late fees. Iam vert desapointed at manager Alfonso Garcia managing skills he also said that this is not the first tine closing store early. I have a copy saying I had 24hrs to return the trailer Alfonso Garcia didnt care I hope i get a response back thank you

RICHARD F. 
Rating:
1.0

Customer did not leave a comment.

JUAN B. 
Rating:
1.0

I was 20 minutes late and the manager charged me a extra full day ! was charged an extra $75 What lousy service!

Richard T. 
Rating:
5.0

Customer did not leave a comment.

KARINA V. 
Rating:
3.0

They tried to charge me for 4 day rental . From the 3rd to the 6th. Bill still $20 more than expected even after the days were corrected

HOWARD U. 
Rating:
5.0

Customer did not leave a comment.

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

ronald H. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
1.0

Customer did not leave a comment.

Sarah Elizabeth R. 
Rating:
5.0

the staff at this location are amazing and very professional

NOUF A. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
1.0

The local manager attempted a "bate and switch". Manager claimed that the mutually agreed to written U-haul estimate was incorrect and pushed adding a near additional $500 mileage charge onto a flat rate one (1) day truck/car carrier rental. Criminal!

ROBERTO O. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Truck was not properly ....air conditioner did not work,,,shimmy in front end

RONALD C. 
Rating:
5.0

Crew was very helpful and courteous when dropping off equipment from my rentals. Will use this location in the future. This location also sells propane and has trailer hitch installation.

Mark T. 
Rating:
5.0

Drop off was easy for truck and trailer. I have purchased propane and moving boxes here as well in past. Will continue to use this location in future. I have recommended this location for trailer hitch installs.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE S. 
Rating:
3.0

Customer did not leave a comment.

SERAFIN P. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
2.0

I was over charged for this rental. I had it for 3 days and was charged for 4. I also was charged for 20 miles. I do not believe I put 20 miles on it. The odometer reading was incorrect on rhe part of uhaul,when I rented it

MARY M. 
Rating:
5.0

Customer did not leave a comment.

CHERIE B. 
Rating:
3.0

Customer did not leave a comment.

thomas R. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

MAHESH S. 
Rating:
5.0

Customer did not leave a comment.

LUCY C. 
Rating:
5.0

The guys were great and took care of the rental process. They met my rental needs.

JEFFERSON M. 
Rating:
5.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

Dirk D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Have more ubox trailers

Reynolds R. 
Rating:
5.0

Customer did not leave a comment.

Francisco F. 
Rating:
5.0

Great staff and seevice

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

GERARDO R. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

YES, i WOULD USE ALFONSO'S & HIS LOCATION'S GOOD SERVICES AGAIN, HAPPILY & GLADLY!! THNX VERY MUCH, AGAIN !!! RESPECTFULLY, asr FONZIE ALFONSO S RODRIGUEZ JR

ALFONSO R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

DINAH C. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA C. 
Rating:
5.0

Customer did not leave a comment.

KACI N. 
Rating:
4.0

Customer did not leave a comment.

KATELYNN MARIE M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Everything is fine with the location. What I have a problem with is I had to drive 3 1/2hours to get my rental after a different location rented out my guaranteed rental. Then drive back! They offered no solution and pretty much didn't care to put it politely. I will be asking for a full refund. John

JOHNATHAN H. 
Rating:
5.0

Drop off was fast and easy no hassle was a little.busy and waited a bit but once it was our turn it was fast

ELIZABETH B. 
Rating:
4.0

I hated the fact that I was OVERCHARGED to rent a flatbed trailer for two days rental when I drove 3.5 hours one way from AZ into CA. I was told Uhaul sets the pricing and because I drove from one state to the other and I would be changed a flat 2 day rate. Then I was told when I return the rental my account would be adjusted. This is totally unfair and I wouldn't have rented this one way travel especially when I was driving the trailer BACK to California where these are needed. When I rented it in AZ they told me when I return the trailer my balance would be refunded for the time that I used the trailer, NOT TRUE. I WILL NEVER USE UHAUL AGAIN.

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

This site was very helpful

Marjorie N.  |  Overall Experience 
Rating:
4.0

I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

laura l.  |  Overall Experience 
Rating:
5.0

Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

IVONNE C.  |  Overall Experience 
Rating:
5.0

I would highly recommended this way to move your belongings. best experience in moving.

martha n.  |  Overall Experience 
Rating:
5.0

It worked out great for me I had two pods sent from Washington State to Yuma Az.

Randy W.  |  Overall Experience 
Rating:
3.0

😎

VICTOR F.  |  Overall Experience 
Rating:
5.0

The manager/owner went out of his way to make things go smoothly.

jim t.  |  Overall Experience 
Rating:
5.0

Alfonso and his team did a fine job!

Joel H.  |  Overall Experience 
Rating:
4.0

Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

Herbert K.  |  Overall Experience 
Rating:
5.0

Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

joseph p.  |  Overall Experience 
Rating:
5.0

Everything at this facility is excellenr, especially the staff who are friendly and helpful.

Thomas T.  |  Overall Experience 
Rating:
5.0

First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

ELEK S.  |  Overall Experience 
Rating:
5.0

Friendly and helpful

Melanie M.  |  Overall Experience 
Rating:
5.0

The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.

craig b.  |  Overall Experience 
No reviews have been submitted for this location.

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