Customer Reviews for U-Haul Moving & Storage of Orange City

Rating:

5.0

Phyllis runs the best Uhaul facility in FL. There was a minor issue with the trailer that was noticed at the it was picked up, but myself and the Associate believed it would be okay. When I got to Savannah to load up the vehicle it became the issue was not okay. Phyllis arranged for me to take the trailer, with the vehicle on it, to the Savannah Uhaul facility located at 3802 Ogeechee Rd, Savannah, GA 31405 where Ryan repaired the issue on the spot. We were able to safely trailer the vehicle back to DeLand without any problems. I am grateful to both Phyllis and Ryan for their very excellent customer support. This is probably the 10th or so rental I have had with Phyllis. I drive past a few other Uhaul rental facilities to do so because I know… from firsthand experience she takes care of her customers. I very highly recommend her Uhaul facility. Michael L. Boswell, Esq.

Rating:

3.0

Was told this would be a 2 1/2 to 3 hour install. Took 5 hours!

Rating:

5.0

Everyone I met was courteous and professional. Renting and returning the trailer was very easy.

Rating:

3.0

Get into the rental car business

Rating:

5.0

Excellent service. FAST REBTAL EXPERIENCE. RENTAL.PROCEESS VERY QUICK AS WELL AA THE RETURN PROCESS.

Rating:

5.0

👍🏻

Rating:

5.0

I filled the truck with gas and drove it one half mile to total automotive repair to turn in. Went into shop after parking. Person in garage said he didn't have time to check it in but would do it later. I never got an email about turn in as I was told. Call them on 1-20-2023 to check if everything was ok and they still had not checked it in. I called the place where I rented unit to check. They said it shoes where I was charged for 2 gallons of gas in my Credir card. I disagree with this charge because I filled truck as I said. The truck was parked out in an open field for 2 days someone could have stole some gas out of it. I don't trust this company where I turned the truck in and don't feel I should pay for extra gas if it were checked when I returned as it should have been. Need to resolve this matter before I contact my credit card company

Rating:

2.0

The lady at the front desk was rude. I waited almost 20 minutes after the original scheduled pick up time. I was given the keys to the wrong uhaul and then when they brought me the right one, the fuel gauge was almost empty completely when it was supposed to be at 1/4 of a tank. I took a picture and called the store to inform them of this, they said they would take care of it when I got back to the store.I had to put gas in the truck just to drive to where I was going. But upon return and proof shown they just said “ oh well” pretty much. It was horrible customer service and not what I paid.

Rating:

5.0

Much much much better than the other one we had to drop off at a few months ago. This location is so professional. Give uhaul a very good reputation.

Rating:

5.0

Staff was friendly fast & accommodating

Rating:

5.0

Great Staff !!

Rating:

4.0

The lady I dealt with was not so nice, kindness goes along way, I felt like I was bothering her.

Rating:

5.0

This is an extremely well run facility providing excellent customer service. I cannot think of anything needing change.

Rating:

3.0

Customer service leaves a little bit to be desired. Associate seems irritated each time we spoke.

Rating:

5.0

Best run & maintained UHaul facility I’ve encountered.

Rating:

2.0

Thw manager has NO PERSONALITY AND IS SNOTTY

Rating:

5.0

.

Rating:

5.0

Great experience

Rating:

5.0

excellent customers

Rating:

4.0

We did not receive the correct hand truck. We had to borrow someone else's equipment at the last minute.

Rating:

4.0

I did go there to drop the truck of my son did but they called me and was very nice and helpful 🙂

Rating:

5.0

Staff was friendly and helpful with answering all my questions

Rating:

5.0

Give it for free!!!! 😄😄😄😄. Other than that it was perfect!! Moving from Illinois to Florida, we utilized 6 container pods and shipping. Moving the wrap up from Ill to Fl. we rented a Uhaul van. While moving from a temp rental to house we bought in Deland, we rented your 20' truck. Everything was perfect-each time. We wouldn't even consider using any company, besides Uhaul. Great customer service and pricing. Thank you so much and Happy New Year!!!!

Rating:

5.0

Mirrors and rear window where dirty on the van. Need better attention to those details. It's very important specifically for the mirrors to be clean for a better view. People who don't have experience with the size of the units can't see correctly and that's how incidents happens.

Rating:

1.0

The trailer was not really pulling straight and was vibrating a lot like a bent wheel.

Rating:

3.0

Open a rental car division, it's cheaper to rent a pick up from you guys for the weekend than Avis or enterprise, you guys would kill the game if you do sedan rentals

Rating:

5.0

Good people

Rating:

5.0

Jason was very kind.

Rating:

5.0

Great help.

Rating:

3.0

A/C didn't work. Try calling location to report and see if they had a suggestion on getting it working. On hold for 20 plus minutes. Never got thru.

Rating:

5.0

Clear location for parking for after hour returns

Rating:

1.0

Our vehicle was NOT available even with a confirmation number and several phone calls upon our arrival.The woman/owner at the location managed us a truck after 90 minutes of us STANDING AROUND .

Rating:

1.0

I felt duped into paying more. rented the vehicle with a $68 estimate, ended up paying ~$145.

Rating:

5.0

Everyone was very helpful .

Rating:

2.0

You have a very cordial and friendly team/tech. However, this location is poorly equipped with the proper tools. He didn't even have a pair of needle nose pliers to remove the fuses. He did not have a supply of screws to mount the mounting plate For the trailer wire receptacle. He didn't even have the proper sockets for the miniature screws. He attempted to put in. I ended up having to finish the job myself at home. I let him know that I was going to mention in my review how poorly equipped this facility is . To do the job right? You have to have the proper tools not just a willing and friendly tech. Shame on you. You charge me full price and I had to finish the job myself.

Rating:

5.0

You don't have to improve any thing. Our complements to employee Jason who was friendly, professional and handled our rental very professionally. Thank you!

Rating:

5.0

Awsome people nothing bad to say

Rating:

5.0

Thanks again for everything

Rating:

5.0

Is my place to rent trailers

Rating:

5.0

make sure trailers are clean before renting. my trailer was obviously used by a roofer before me and returned with small scraps and nails all over the place.

Rating:

5.0

Staff allowed us to return trailer before truck to make unpacking easier

Rating:

5.0

Everyone is super friendly and nice .

Rating:

5.0

The team was awesome at the location. Friendly, especially Courtney. Clean and felt like I was not just another person coming in to rent equipment. Nothing to improve.

Rating:

5.0

Taillight fell out. Not secure with long enough screws. The ramps pins were corradiated making it hard to pull out to extend the ramps. Ratchets were in the same condition. When I reached my destination II sprayed both with a lubricate and everything was so much smoother. Suggest a better PM schedule.

Rating:

5.0

Pickup was great and went super easy. Drop off after hours was ok couldn't get it to pick up my location which was frustrating but nothing to do with this location

Rating:

5.0

Very polite, always to help

Rating:

2.0

No one available when you return your equipment & they charge you for after-hour fee when you return the equipment prior to closing. Seems like this location does this hoping the customer won't notice.

Rating:

5.0

Emphatically tell them to make sure they have to check in after hours sitting in the return location. I took my photos and then went to dinner and layer it would not let me post, but I had dropped my keys in the night drop box.

Rating:

5.0

Tpms light was on. Maybe make sure warning lights aren't on.

Rating:

5.0

Great service

Rating:

1.0

The technician stripped one of the bolt holes and was unable to complete the job. I am positive he cross threaded the bolt and messed everything up. Now I have to go back to Honda and see if they can machine out new grooves to except a bolt. I'll be filing a claim. The only feedback I got from the manager was that it wasn't her fault. very very disappointed as you can imagine.

Rating:

5.0

I love Phyllis and her whole team....I've rented trucks...rented 2 units for the past year...and they have been awesome....I will be coming back!!!

Rating:

5.0

With you for a number of years, have rented a truck as well. An excellent location managed well! 😊

Rating:

3.0

The rates increased every year, I didn’t get any refund of the difference of paying the entire month and being out of the unit before the end of the month.

Rating:

5.0

I've used many storage facilities in the past and this is by far the most convenient, affordable and secure that I've encountered - run by a superb and courteous staff.

Rating:

2.0

Door was broken on the unit it would fall down and hit you on the head and the card reader out side did not work I told the manager about the problems on day 1

Rating:

5.0

A dumbster for trash would be neet

Rating:

4.0

The only thing is I still haven't received my deposit on the moving truck.

Rating:

4.0

I could't affort the price increase. so I closed my account out.

Rating:

5.0

This was my first time needing storage for my belongings. The staff was friendly and helpful. A big thank you

Rating:

5.0

I’ve used U-Haul for many years, & everyone has always been friendly to me, & Ms. Phyllis is the best. If I need storage again, I’ll go to U-Haul in Orange City

Rating:

5.0

All went well.

Rating:

5.0

Easy and pleasant experience!

Rating:

5.0

Putting all my belongings into storage is scary but your staff made me feel very comfortable. Everything and everyone is awesome Thank you

Rating:

5.0

Did have water leaking into space.

Rating:

5.0

Good job uhaul!

Rating:

5.0

Wonderful customer service. Will use again.

Rating:

5.0

Ms. Phyllis has been very helpful since day 1. The staff is always friendly and helpful with any of our needs. The facility is always clean. We were especially thankful for the security here. Every unit has an alarm system. I would definitely recommend this facility for all your storage needs. We have also rented several trucks and trailers from here. I would recommend them for those needs as well.

Rating:

5.0

The staff phyllis was excellent to work with I would love to recommend this place

Rating:

4.0

Waited 11/2 to b waited on emptied 15ft truck in an hour u need to get more help. Other than that uhaul is my place

Rating:

1.0

Over all experience with u haul was horrible!

Rating:

5.0

Staff was very conscious and helpful. I had a unit at your facility for 18 years and always enjoyed a good relationship with the staff.

Rating:

5.0

The staff at Orange city goes above and BEYOND to help at all times ESPECIALLY the manager. I Just recently took all my things out of storage and I forgot and put my lock back on while it was empty and was charged for the unit the manager reached out to corporate and rectified the situation and I was refunded the next day! Great people and very helpful.

Rating:

4.0

I love it very much

Rating:

5.0

did not have the side i was told online but was good over all had to move to other place to get a bigger i was online and reserve an 10x10 got there all they had was 5x10 i had got a truck from there online told me i get on free month but that was not true only for one-way rentals, i dont want to argue too much going on for that

Rating:

5.0

Very helpful staff, above and beyond THANKS

Rating:

5.0

Phyllis and the staff were great. She goes above and beyond. I am thankful.

Rating:

4.0

I was disappointed in that we never used our unit and had not had it for even a week and yet could not get a refund ! I've used u haul so many times over the years without an issue.... and now; you feel the need to Nickel and dime people over storage rent, when I've never even put a lock on the door. I'll think twice in the future.

Rating:

3.0

I paid a month, took the items out two or three days after I made the second payment and no money was refunded. I think that is unfair.

Rating:

5.0

Everyone Inencountered was always friendly and professional!!! I felt secure being there and knew my stuff was secure. If I find myself ever needing storage I will be back!!!

Rating:

5.0

was disappointed could not get help to move the heavy items

Rating:

4.0

The lady at the front desk was so helpful had a very pleasant smile

Rating:

5.0

We have rented storage spaces at this location for 19 years and have always been pleased with the property and management. Very friendly and helpful. The property is always well- kept and secure.

Rating:

5.0

ALL the staff went out of their way to assist, This location is very busy and constantly on the move and never showed how overwhelmed they are. I must say U HAUL should be very proud to hang their name on this location and TEAM players

Rating:

5.0

Excellent customer service, very clean and always seems to be a very safe area. I buy all my boxes from this location for my business. Always in stock

Rating:

5.0

Staff helpful and friendly. Phyliss especially. Great experience !

Rating:

4.0

trouble with doing things on the internet, had to call on the phone

Rating:

5.0

I wish I could remember her name but the beautiful young woman who helped me was awesome. She made me feel very comfortable with her laid back personality and friendly attitude. If you read this, thank you again for helping my sister and myself out yesterday. We really appreciate it :)

Rating:

3.0

We were told that we were renting a covreed outdoor space with. It turns out that the electricity is nly on for a few hours at a time. If we were to turn on the small refrigerator in the RV to put food in prior to a trip, we would have had a real problem to find that it had not been running. Also, our space was not as long as it should have been because the renters behind us encroached upon ou space. Otherwise it is a nice clean space.

Rating:

5.0

Great place..

Rating:

5.0

A+

Rating:

1.0

I was told I had access at all times. That's further from the truth. Each time I need access to mu unit I had to either have trucks moved or could nkt access. Using the alley ways in front of the storage units for your paying customers access for your overflow parking of your moving trucks is unacceptable. I spent alot on money per month to have little access. When I communicated my frustrations to the staff I was told basically to bad... it's the only place to park the trucks. Your overflow and logistics of the company's vehicles is not my problem. Access to a unit I pay for should have been their priority and resolved the problem. I've moved my belongs to your competitor and will continue to advocate to my friends and family anyone in need of storage to steer away from Uhaul storage.

Rating:

5.0

GREAT customer service!! As crazy as it was so busy Phyllis was the best handling ten things all at once while treating us as #1