Customer Reviews for U-Haul Moving & Storage of Orange City

Rating:

5.0

Everything was well

Rating:

3.0

If someone does not rent a dolly or moving pads they should be removed from the truck. We rented a 26ft. Uhaul and were only able to use 23 foot of it. You should not charge for a 26ft truck when your equipment is taking up 3ft of space in the back. I asked kindly for someone to come remove it so i could fit the rest of my belongings from storage into the truck and was rudely told no that they stay in the truck, which has never been the case when i rent a uhual. If i do not rent the dolly it is not in the truck.

Rating:

1.0

Improve management skills and communication. I was double charged and was told there's nothing they can do. I'll never do business with this company again

Rating:

5.0

The customer service was absolutely amazing.

Rating:

5.0

Great service

Rating:

5.0

Very reliable good customer service

Rating:

5.0

I have always had excellent service from this U-Haul dealer, always.

Rating:

5.0

Not much actually. The van ran a bit rough but with only 16,000 mile on it I think maybe there was a little water in the gas. I like the GMC van I had this time better than the Ford. The Ford felt like it was going to blow over going down the highway where as the GMC wasn't hardly affected by the wind at all.

Rating:

4.0

The service was great 👍 fast ,and friendly

Rating:

5.0

The staff here worked with me with the flexibility I needed. They were courteous, professional and very helpful. Every time I called and needed to make an adjustment, they worked with me without any hesitation at all. Great staff and facility. They do you proud!

Rating:

4.0

The tires on the trailer were so out of balance my car vibrated all the way home. 10 hours. It was terrible. I would love to speak to someone about my experience. John Yokeley. 336-971-8546

Rating:

5.0

Extremely professional and organized. It went very smoothly. We were impressed and would use them again.

Rating:

5.0

Employees were friendly and very helpful.

Rating:

5.0

Totally impressed with the entire process. Truck was clean and operated just fine. The dealer was courteous and very helpful...thanks!

Rating:

1.0

The uhaul I ordered to go from Florida to Michigan did not come equipped with the proper equipment (the light cord for trailer hookup). After signing the contract and hooking up the trailer they informed us that they didn't have a cord for us so we could cancel the contract or go across the street to harbor fright and buy a wire. Now I'm no business owner but never in a million years do you ask a customer to use their money to buy a part for your product because your incapable of monitoring inventory. Since my stepfather had drove all the way from Michigan to pull the trailer for me canceling the uhaul contract was also not an option. Had no choice but to buy the wire so I could move. I was not refunded for spending $10 on the wire, I was not given an apology, everyone just hid in the building and refused to make the situation better.

Rating:

5.0

Good service; easy to find; friendly staff and fair rates!

Rating:

4.0

I had an extremely LONG wait time trying to call and speak with someone. Over 45 minutes. In my opinion that is ridiculous!

Rating:

5.0

It would have been nice to have had the link for vehicle inspection explained a little more. I was able to change the mileage, but still am a little uncertain if I could have changed the level of gas for the gauge on the contract. Therefore, being instructed on how to make the changes, using the link, would have been helpful. Even with the minor confusion, I am very pleased with the customer service. I came in nearly last minute and was treated with great patience. In fact, I'm very thankful I was able to use the truck for one way use with such short notice.

Rating:

5.0

Very good

Rating:

5.0

Eddie Garcia was extremely friendly and helpful to me. He made me feel welcome and treated me as a friend. He reassured me that my pickup experience was abnormal and that I did indeed perform the right procedures with my self-check out regardless of the behavior of the franchise where I picked up the trailer.

Rating:

5.0

Phylis runs an excellent rental location with great customer service!

Rating:

5.0

Great service, friendly and professional staff.

Rating:

5.0

I don't know who decided to place a hand cart for rent in rear of truck, but it was in the way. When packing, front and side walls are most valuable. A steel hand cart adds to the complexity of packing and takes away from valuable space. Whoever came up with this idea needs to pack up a load or two. If I needed to rent a hand cart, I would have asked for one at counter.

Rating:

5.0

Phyllis and Corrine are very courteous, polite and friendly, professionals doesn’t define them Experts is better stated and took care of everything before I even arrived!!!! Highly recommended!!!!

Rating:

4.0

the truck was a little old which is not a major concern other than it operated as being old. A touchy gas pedal that accelerated to quick after depressing it with no response then it responded to quickly. The truck had a sway and looseness to it. I purchased a tape dispensing gun to expedite the taping process for the boxes. I"ve used these tape guns before at work. The tape gun from UHaul was a disaster to operate and slowed up the process tremendously. The truck did come with a stand up "Dolly" and quilts. All were fine. Also I rented a flat lying "Dolly" to move the bigger items. This "Dolly" was sturdy and made for comercial applications. The truck return process was fast and easy.

Rating:

5.0

I had very good service with this local U-Haul.

Rating:

5.0

This is the best location I've ever dealt with! Excellent customer service and you're not treated like just a number or a dollar. Very friendly and equipment was perfect! I was in the military for 20 years and my wife was in for 21 years and I can tell you this store was fantastic! Thank you!

Rating:

5.0

Great customer service. Biggest u haul I have ever been to.

Rating:

5.0

Outstanding Customer Service Skill Set!!!! Keep up the great work because as we know "The General Public" can be a handful!!! Ha Ha!

Rating:

5.0

Extremely nice and helpful people! Extremely nice facility!

Rating:

5.0

remote drop off was easy

Rating:

5.0

AAAAA PLUS

Rating:

5.0

Everyone at the uhaul center was very nice, efficient and provided excellent customer service

Rating:

5.0

Nothing excellant

Rating:

5.0

Tires pressure was only 30 psi when 65 is required

Rating:

4.0

Fix the website so that when a customer needs to change date, time or size of unit reserved they can do it, because I was directed to call the 1-800 number and after 30 minutes I hung up. This is my only complaint with this rental.

Rating:

5.0

Best U-Haul facility I have ever been to. Outstanding level of service in all regards.

Rating:

5.0

I forgot to mention when I returned the truck that the driver side windshield wiper does not work.

Rating:

5.0

Very nice employees, and informative. Clean facility and they offer storage units on ground. Thank you to the uhual employee dude who helped guide my big old van on that trailer. Definitely very different from skateboard ramps. (Inside joke on ramps) Took me 15 min to unload vehicle as it was a tight fit but everything went smoothly with guidance from my dad. Thanks for the tips on how to remove all chains and straps. Came in handy and I didnt have to call to figure it out. Also shout out the lady who helped me. (Sorry I am bad with names) Thank you for all the info on the differences on the trailers and uhual trucks sizes. Will recommend this location.

Rating:

3.0

My truck broke down. I had to take a taxi to get home because it took them 2 hours to contact me. Then told me they fixed it and I was still responsible to go get the truck and return it. I drove out again, no keys in the truck. after returning home I was told that the keys were under the seat. I drive back out the same day and return the truck. They still charged me for this experience. Absolutely astonishingly bad service.

Rating:

4.0

Did after hour drop offs but they were nice on the phone

Rating:

2.0

Explain documents better.

Rating:

5.0

Phyllis helped me get my truck rental one way and free month of storage! My family was in a bind and needed to get our things out of our home as soon as possible and Phyllis was a great big help and so pleasant to deal with. I highly recommend Orange City Self Storage.

Rating:

3.0

The price of the unit was more than advertised in the store

Rating:

5.0

No changes necessary. Experience was excellent!

Rating:

5.0

Always had a good experience here. It can get really busy at times though so that can lead to delays. It's not from people not working, just busy. I would add that I reserved a little closer to my home but U-Haul switched the location. I didn't realize this until I was parked at other place waiting for them to open.

Rating:

3.0

Used express online check in and it still took almost an hour to get the trailer

Rating:

5.0

This is always my drop off location.. Friendly & Fast service

Rating:

5.0

good experience

Rating:

5.0

The return was no problem at all. The experience was quick and efficient. The return agent was very friendly and efficient.

Rating:

5.0

Very nice staff, and emoloyees. They made that part of the move non stressful. I would recommend this site to everyone that is close.

Rating:

2.0

Saturday probably being one or two of the busiest days to operate this type of business and there's only one counter person and one employee checking equipment in and out, extreme wait time due to poor planning on the franchise management's part....

Rating:

5.0

Came up to the truck and greeted us. Very helpful and friendly

Rating:

5.0

the customer service was amazing

Rating:

5.0

Very nice experience. Service amazing. Great facility.

Rating:

5.0

I moved the contents of my home to UHaul in Orange City Florida in the fall of 2008. I experienced nothing other than helpful and friendly people. The manager Phyllis was always kind and helpful if I had an issue which was maybe twice in the twelve years that I was there. If I could transport the UHaul in Orange City to where I now reside here to Texas, I would in the blink of an eye. This location is stellar.

Rating:

5.0

The staff is always friendly and professional. The facility is always clean and well maintained.

Rating:

5.0

If i need to used a storage unit again i will choose you again. I'm very satisfied.

Rating:

5.0

Everyone was great! When I need trucks, trailers or storage I will be back.

Rating:

5.0

These guys are great!! No issues what so ever. Ciera was very helpful from the begin with helping me understand how everything works!!The manager/owner was very sweet and stuck with deals on pricing and was very fair! I got my trailer and a storage unit very quickly and easy. I do recommend them, they have been wonderful. Thanks again!! i will recommend as much as possible. :)

Rating:

5.0

This was the first we needed a storage unit and we were pleased with the facility. It was always clean and the area for loading and unloading was large with lots of room to move the carts provided around. The only suggestion I would make is that the carts should have a brake as they move around when you are loading and unloading so you need to have at least two people or three for heavy large items so once can hold the cart.

Rating:

5.0

Very friendly staff

Rating:

5.0

The staff has been very helpful and professional each time I've rented equipment.

Rating:

5.0

👍

Rating:

4.0

Phyllis and staff were always great

Rating:

4.0

My only negative was the placement for MY checkin card reader. It was under a portico near the main office. It seems like every vehicle rented was parked there. It was also where people parked to have access to the indoor storage. I got blocked in more than once, and had to detour around the building twice. If they could have put a card reader closer to where my unit was (WAY in the back row), it would have been easier.

Rating:

5.0

Phyllis was awesome helped me get all the stuff I needed to move into the store unit, and Al-Raheem was great as well, got me checked out of my truck super quick to keep on with my day as I had explained it was busy, I usually don’t do reviews but good team, good work thank you.

Rating:

4.0

The facility is well maintained and secure. The temperature, while warm, was within the parameters specified for the climate controlled unit. The only thing that really was perturbing was the annual rental increase. The cost was becoming an impediment to my storage needs.

Rating:

5.0

Staff was helpful and facility was safe and secure.

Rating:

5.0

staff was very accommodating and helpful with storage and truck/trailer needs.

Rating:

4.0

Your rates have gone up immensely too expensive

Rating:

5.0

Todo fue muy bien Gracias por su atencion

Rating:

5.0

I had my unit for over a year and never had a problem with the facility or staff. A great experience and a place I recomend to anyone.

Rating:

5.0

I've been a U-Haul customer for many years both with storage units and truck and trailer rentals. I've had very good experiences. Prices are a little on the high side but overall they are excellent. I will use them again.

Rating:

2.0

The Orange City U haul staff not customer centric, vacated my outside parking unit 3 days ago, I called a half dozen times & still haven't been able to talk to any onsite staff. I will not recommend U Haul storage BR T Miller

Rating:

5.0

Very helpful and friendly staff

Rating:

5.0

Every encounter I’ve had with U-Haul has been extremely pleasant. The employees are very helpful and kind people! I can never say I’ve had a bad experience here.

Rating:

5.0

Great location

Rating:

5.0

Never had a problem in 2 years. Place was extremely clean and my things were secure.

Rating:

5.0

When I first came into this facility Corrin help me resolve a problem, she made it stress free she was very friendly and professional. Thank you,

Rating:

5.0

😊🌹😎👍🏾🤪🤩😜

Rating:

5.0

A pleasure to deal with.

Rating:

5.0

Friendly staff

Rating:

5.0

Easy peasy! Thankyou!

Rating:

5.0

Corrin was a great help to me. She was wonderful.

Rating:

5.0

Great facility. Workers are very helpful.

Rating:

5.0

They treated me good

Rating:

5.0

This review is based on 5 years' experience.

Rating:

5.0

Phyllis was excellent in receiving me and helping with my needs. she's an example of pride in he work. Thank you Phyllis Slayton

Rating:

5.0

Sam was very helpful, professional and most importantly very pleasant. She was able to meet all my needs efficiently.

Rating:

5.0

U-Haul is always been my number one go to

Rating:

5.0

The staff was always friendly and pleasant. They could make a bad day into a great one. Changing ones mood is a gift that many at this facility have. Thanks for all you do. May God bless you all.

Rating:

5.0

Very quick transaction and excellent customer service. I rented a 10X10 Storage unit and was in and out of there within 15 minutes.

Rating:

5.0

I shall continue to use uhaul. They treat me very well

Rating:

5.0

Great

Rating:

2.0

Employees appeared to be unhappy about honoring my 30-day free storage certificate. If they do not want to let people have free storage, then U-haul should not offer it.

Rating:

5.0

Pickup was a bit harder bc of contact info required but drop off and storage unit was amazing

Rating:

5.0

Thank you for your prompt, courteous, and professional help on our move coast to coast. It has and will be a complete pleasure continuing to do business with your entire staff. Kevin & Dana Hanson

Rating:

4.0

Great experience with storage, just wish it was cheaper and not go up in price.

Rating:

5.0

Everyone at this facility is friendly and professional!

Rating:

3.0

Thanks for the service

Rating:

1.0

The management was condescending and beyond rude here.

Rating:

5.0

Phyllis was exceptionally accommodating and efficient. We coordinated a long distance move and storage experience with her assistance. All of the staff are also very friendly and professional.

Rating:

5.0

Great experience and great owners!

Rating:

5.0

You maintain a very clean and safe environment at the U-Haul Storage Facility. Thank you for your consistently excellent service!

Rating:

5.0

Great service

Rating:

5.0

The staff was always very helpful no matter what came up.

Rating:

5.0

The staff at this facility is top-notch the manager went above and beyond to make us happy customers and she succeeded thank you U-Haul

Rating:

5.0

They were really helpful

Rating:

5.0

The were very helpful, Phyllis, Sasha and young gentleman went the extra mile with our previous location concerns.

Rating:

5.0

Staff is helpful and fantastic!

Rating:

5.0

Siempre dispuestos para cualquier ayuda, Muy amables.

Rating:

2.0

Switch storage facilities unhappy with hours, price and staff- many issues at this location.

Rating:

5.0

It’s a clean and modern facility. Staff was helpful.

Rating:

5.0

We're very helpful,was able to transfer from debary to OC,,thought I was to pick up truck in OC ,but when got to OC they said debary

Rating:

5.0

Staff was helpful with my truck rentals and my storage needs.

Rating:

5.0

Well kept and secured access to your storage.

Rating:

4.0

It was good but I don't like being upstairs alone

Rating:

5.0

Phyllis was amazing! Very professional, kind and helpful.

Rating:

5.0

n/a

Rating:

4.0

The facility was very clean but I seen lots of roaches running around... not in my unit but trying to get to my unit and that had my very nervous.

Rating:

5.0

Thanks for always ensuring the cleanliness of the facility!

Rating:

5.0

Loved the facility. Wish I could remember the lady who took such good care of me.

Rating:

5.0

They provided a clean, dry, and secure storage place for my household items while I moved. Great staff and convenient location. I will use their services again in the future. Highly recommend UHaul!

Rating:

5.0

People were very helpfull place was very secure and clean

Rating:

5.0

Excellent

Rating:

5.0

Very organized

Rating:

5.0

The staff was very nice and accommodating.

Rating:

4.0

Excellent experience just the price kept going up for a 5x10. Overall though experience was great.

Rating:

5.0

The service was excellent. Thanks

Rating:

5.0

Very helpful, polite and professional. We are older and appreciate the consideration. Thanks, Liz

Rating:

5.0

General Manager Phyllis Slayton is very accommodating and knowledge in addressing our needs.

Rating:

5.0

After working 6 hrs. And loading our furniture into s 13 x 30 we discovered the one door latch was broken. We notified the crew in the office and immediately one fellow came to assist.

Rating:

5.0

Associates were courteous, professional and demonstrated superior customer service. The entire year I really felt my library and art would be secure. It was and worth every penny. Thanks U-Haul

Rating:

5.0

The employees we're very professional, very helpful .

Rating:

5.0

The manager (Phyllis ?) was absolutely excellent! Her knowledge of everything Uhaul has to offer and her help and dedication to get us everything we needed made this the best experience of our move!

Rating:

5.0

Excellent customer service . very clean facility , well maintained and helpful staff . manager was excellent all the years i had the storage unit

Rating:

5.0

Was great service

Rating:

4.0

Nice people to work with

Rating:

5.0

We had a storage unit here for 6 years. We have also rented moving trucks here. The staff has always been very polite and customer friendly. I would highly recommend this facility to anyone.

Rating:

5.0

I had a great experience.

Rating:

1.0

Reserved a 10x20x8 through Uhaul Went to the business and verified the unit with Hailey aweek before the move in date. Sold our home in AL and came to our storage unit yesterday. We had NO UNIT!!!

Rating:

5.0

Keep up the good work customer service A+

Rating:

5.0

THANK YOU …….. YOUR THE BEST,,,,,,,,,,,,,,,,,,,,,

Rating:

5.0

very helpful and courteous. everything went very smoothly.

Rating:

5.0

Very happy with the service that we received. So happy that we decided to go with this location.