Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was completely ripped off after I had no choice other than to get a truck smaller than I originally reserved. I was also charged gas mileage I didn't use. I had to make more trips also. This was the worse experience by far I see why the reviews are poor online. From the staff to the manager I received very poor customer service.
Easy fast service!
They made me fold blankets that we rented for the move or else they would charge us for folding them back. That's ridiculous!
Nothing
Get better people to check in rentals and know the difference in the gas needle ¾and ⅞
I've been dealing with this location since I moved here 15+years ago. Always given service that keeps me returning. Rental was quick and painless. I'll continue to use this location in the future.
Best place to do business. Service excellent
Customer service was very rude when I asked a simple question and they would not accept my card because its prepaid or cash which was very frustrating
Excellent service at this location. Have used them many times when needed a truck or trailer. Highly recommend this location.
Best customer service
If i need to used a storage unit again i will choose you again. I'm very satisfied.
Excellent counter help and return assistance. They were were all very polite and informative.
Very nice group of people working there.
Very professional and clean.
The lady working behind the counter reviewed my online reservation and determined that I was being charged too much, and made the necessary adjustments. Thank you!
The staff was very friendly and helpful in my returning the equipment.
They unhooked everything for me and was very nice!
Great service
Owner and staff are always helpful and courteous! I rent a lot as I work for a company that also sometimes has to rent trucks. This particular location is definitely awesome and way above par on customer service! Great job guys! Keep it up!
Truck smelled like cigerretts and front end was shacking
Lady that checked me in did not notify employee to hookup trailer and wasted time.
Na
Great service throughout the whole process!
Everyone was nice there except for the owner, her name was something like Corrine,. She was very rude and obnoxious. She checked me in and my phone would not except the text that was telling me to check mileage, gas tank, etc. I asked if she could email it to me and with a nasty look on her face, she said, “I guessâ€, so I followed her back in to give her my email and she typed it in wrong, I told her and she deleted it and when I started to give it to her again, she got nasty, threw her hands in the air and exclaimed “ I got itâ€. Truck was clean and when I returned the van , the employees were very nice. The owner should not be assisting customers.
Had roach infestation in cab of truck. Uhaul location took care of it. Thanks 😊
Exelent
very professional staff
Check engine light was on. Gas was at 1/4 tank.
Very courteous and cares about your move
Not sure the interior was wet, but i wish i had been given a dry one.
Not be so nit-picky about fuel. I was charged for being less than an eighth-gallon under. Had more than enough, but used it looking for place. Very disappointed.
Started off rough. Forgot the dolly which i had to go back and get and slowed me down. then when got back that night it was so dark where to drop off the trailer i couldn't see to unhook. Had to come home and see where the lever was to unhook. Have rented from here before with no problems so i guess this was the one time.
I didn't see the need for any improvement.
Bugs in the truck- I would suggest to spray after each use
The left turn signal on the trailer was faulty. Its usually a grounding issue on those things. Please check the trailer lights between every customer.
Everyone was great! When I need trucks, trailers or storage I will be back.
As always excellent customer service.
More than one person servicing customers would help. The one person was doing a great job trying to get everybody helped, but I was third in line and it took about 15 min.
Fast check in.
Everything was perfect, the customer service was awesome and Phyllis was a big help. She even found medication I left in the vehicle and put it discretly aside for me to come pick up. The only improvement that I could offer is maybe leaving brighter lights on at night time for after hour drop offs. Not a problem for me, but maybe some sense of security for others dropping off late. Everything was easy and the service was outstanding.
There was damage that was not obvious to me, and the attendant did not see it either (or point it out). The forward lower corner of the trailer on each side was missing a cover, and wires were hanging down slightly (noticed by person when I returned the trailer). Thankfully the did not make an issue of it, obvious it was pre-existing.
Very helpful staff. Got us on the road without a problem.
Service was excellent! Whatever we needed, if it was not on hand we were directed to where to get it. Staff was very helpful.
Way to high Price for a Local move $65 plus 20 at gas station 😤
The facility was fine. An unnamed female rental agent however is a major problem and should not be allowed to come in contact with customers. She would not listen to complaints about the trailer and told me if I had any problems to call roadside assistance which of course I had to. Stranding me for several hours 120 miles away.If not for this employee all would have been good because the rest of the people I dealt with were above and beyond to help me including roadside assistance.If you go there and speak to a woman who ignores you run away she is the last person you ever want to deal with.She needs to find another line of work where she doesn't come in contact with customers.
These guys are great!! No issues what so ever. Ciera was very helpful from the begin with helping me understand how everything works!!The manager/owner was very sweet and stuck with deals on pricing and was very fair! I got my trailer and a storage unit very quickly and easy. I do recommend them, they have been wonderful. Thanks again!! i will recommend as much as possible. :)
This was the first we needed a storage unit and we were pleased with the facility. It was always clean and the area for loading and unloading was large with lots of room to move the carts provided around. The only suggestion I would make is that the carts should have a brake as they move around when you are loading and unloading so you need to have at least two people or three for heavy large items so once can hold the cart.
Very friendly staff
The staff has been very helpful and professional each time I've rented equipment.
👍
Phyllis and staff were always great
My only negative was the placement for MY checkin card reader. It was under a portico near the main office. It seems like every vehicle rented was parked there. It was also where people parked to have access to the indoor storage. I got blocked in more than once, and had to detour around the building twice. If they could have put a card reader closer to where my unit was (WAY in the back row), it would have been easier.
Phyllis was awesome helped me get all the stuff I needed to move into the store unit, and Al-Raheem was great as well, got me checked out of my truck super quick to keep on with my day as I had explained it was busy, I usually don’t do reviews but good team, good work thank you.
The facility is well maintained and secure. The temperature, while warm, was within the parameters specified for the climate controlled unit. The only thing that really was perturbing was the annual rental increase. The cost was becoming an impediment to my storage needs.
Staff was helpful and facility was safe and secure.
staff was very accommodating and helpful with storage and truck/trailer needs.
Your rates have gone up immensely too expensive
Todo fue muy bien Gracias por su atencion
I had my unit for over a year and never had a problem with the facility or staff. A great experience and a place I recomend to anyone.
I've been a U-Haul customer for many years both with storage units and truck and trailer rentals. I've had very good experiences. Prices are a little on the high side but overall they are excellent. I will use them again.
The Orange City U haul staff not customer centric, vacated my outside parking unit 3 days ago, I called a half dozen times & still haven't been able to talk to any onsite staff. I will not recommend U Haul storage BR T Miller
Very helpful and friendly staff
Every encounter I’ve had with U-Haul has been extremely pleasant. The employees are very helpful and kind people! I can never say I’ve had a bad experience here.
Great location
Never had a problem in 2 years. Place was extremely clean and my things were secure.
When I first came into this facility Corrin help me resolve a problem, she made it stress free she was very friendly and professional. Thank you,
😊🌹😎👍🏾🤪🤩😜
A pleasure to deal with.
Friendly staff
Easy peasy! Thankyou!
Corrin was a great help to me. She was wonderful.
Great facility. Workers are very helpful.
They treated me good
This review is based on 5 years' experience.
Phyllis was excellent in receiving me and helping with my needs. she's an example of pride in he work. Thank you Phyllis Slayton
Sam was very helpful, professional and most importantly very pleasant. She was able to meet all my needs efficiently.
U-Haul is always been my number one go to
The staff was always friendly and pleasant. They could make a bad day into a great one. Changing ones mood is a gift that many at this facility have. Thanks for all you do. May God bless you all.
Very quick transaction and excellent customer service. I rented a 10X10 Storage unit and was in and out of there within 15 minutes.
I shall continue to use uhaul. They treat me very well
Great
Employees appeared to be unhappy about honoring my 30-day free storage certificate. If they do not want to let people have free storage, then U-haul should not offer it.
Pickup was a bit harder bc of contact info required but drop off and storage unit was amazing
Thank you for your prompt, courteous, and professional help on our move coast to coast. It has and will be a complete pleasure continuing to do business with your entire staff. Kevin & Dana Hanson
Great experience with storage, just wish it was cheaper and not go up in price.
Everyone at this facility is friendly and professional!
Thanks for the service
The management was condescending and beyond rude here.
Phyllis was exceptionally accommodating and efficient. We coordinated a long distance move and storage experience with her assistance. All of the staff are also very friendly and professional.
Great experience and great owners!
You maintain a very clean and safe environment at the U-Haul Storage Facility. Thank you for your consistently excellent service!
Great service
The staff was always very helpful no matter what came up.
The staff at this facility is top-notch the manager went above and beyond to make us happy customers and she succeeded thank you U-Haul
They were really helpful
The were very helpful, Phyllis, Sasha and young gentleman went the extra mile with our previous location concerns.
Staff is helpful and fantastic!
Siempre dispuestos para cualquier ayuda, Muy amables.
Switch storage facilities unhappy with hours, price and staff- many issues at this location.
It’s a clean and modern facility. Staff was helpful.
We're very helpful,was able to transfer from debary to OC,,thought I was to pick up truck in OC ,but when got to OC they said debary
Staff was helpful with my truck rentals and my storage needs.
Well kept and secured access to your storage.
It was good but I don't like being upstairs alone
Phyllis was amazing! Very professional, kind and helpful.
n/a
The facility was very clean but I seen lots of roaches running around... not in my unit but trying to get to my unit and that had my very nervous.
Thanks for always ensuring the cleanliness of the facility!
Loved the facility. Wish I could remember the lady who took such good care of me.
They provided a clean, dry, and secure storage place for my household items while I moved. Great staff and convenient location. I will use their services again in the future. Highly recommend UHaul!
People were very helpfull place was very secure and clean
Excellent
Very organized
The staff was very nice and accommodating.
Excellent experience just the price kept going up for a 5x10. Overall though experience was great.
The service was excellent. Thanks
Very helpful, polite and professional. We are older and appreciate the consideration. Thanks, Liz
General Manager Phyllis Slayton is very accommodating and knowledge in addressing our needs.
After working 6 hrs. And loading our furniture into s 13 x 30 we discovered the one door latch was broken. We notified the crew in the office and immediately one fellow came to assist.
Associates were courteous, professional and demonstrated superior customer service. The entire year I really felt my library and art would be secure. It was and worth every penny. Thanks U-Haul
The employees we're very professional, very helpful .
The manager (Phyllis ?) was absolutely excellent! Her knowledge of everything Uhaul has to offer and her help and dedication to get us everything we needed made this the best experience of our move!
Excellent customer service . very clean facility , well maintained and helpful staff . manager was excellent all the years i had the storage unit
Was great service
Nice people to work with
We had a storage unit here for 6 years. We have also rented moving trucks here. The staff has always been very polite and customer friendly. I would highly recommend this facility to anyone.
I had a great experience.
Reserved a 10x20x8 through Uhaul Went to the business and verified the unit with Hailey aweek before the move in date. Sold our home in AL and came to our storage unit yesterday. We had NO UNIT!!!
Keep up the good work customer service A+
Rodents got into my unit and chewed on two of my plastic containers.
Appreciated the friendly staff, cleanliness of the facility, and secure access. Great place to store your valuables!!!
This location has the most rude, condescending, untrained, and unprofessional people working there not only for U-Haul, but any business I’ve ever encountered.
THANK YOU …….. YOUR THE BEST,,,,,,,,,,,,,,,,,,,,,
Happy moving provided excellent service. Very thorough and very professional Questions one through three are not applicable to this agreement so they should be disregarded
Thank you for your Hospitality.
Didn't even contact me to tell me my Ubox was there ,they were to call back by noon still waiting for call
There were dead roaches in the hallway and the one older lady in the office was rude and smells like cigarettes.
very helpful and courteous. everything went very smoothly.
U-boxes' truck delivery was late, which disrupted our move-out help arrangements. Also received no day-before call to confirm that the U-boxes would arrive next day or what time. Was frustrating.
The customer service representative was very helpful. Answered all of my questions to my satisfaction and guided me through the rental process for a storage unit.
Phyllis and her staff have always been very nice and always helpful. It has been a pleasure to be their customer. Thank you all so much! I’m a very happy customer.
Very happy with the service that we received. So happy that we decided to go with this location.
Overall, it was fine and I felt that my belongings were secure and safe.
Phyllis always said Hello and smiled every time I was there. She was always friendly and helpful! Corinne, was another associate I dealt with who was also friendly, helpful and smiling! 10 Stars!!!!
very happy with the service, facilities, great office team. Very helpful and timely. Great location!
Great customer service from the owner!
Have a good day
Kept motor home here for 7 years. Very secure ! With great management.
Ubox was on trailer, it should have been delivery to my home address but denied saying for unloading ubox needs forklift or some special equipment and only available at 12 miles away from my home.
X
The prices that are advertised in store need to be honored. I was consistently told that the price of the units were higher than the sign on the sample door. I was told that’s what the computer says.
We had roaches everywhere coming from other units
Very clean and professional and friendly.
The manager has no customer service skills whatsoever, when asked about the fee for using the dumpster she said it was not allowed, I told her according to the signage it was for a fee. She got mad.
Friendly and helpful staff.
I still had time with my storage locker and they gave it to someone else I wanted to put some things in there and they said it was gone I still had 2 weeks left I am disappointed in the service I got
Everything was great.. plus the manager was wonderful
Seemed short staffed. Waited for service both picking up and returning.
I liked everything about it
