Customer Reviews for U-Haul Moving & Storage of Orange City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Orange City

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ANTONETTE L.
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I was completely ripped off after I had no choice other than to get a truck smaller than I originally reserved. I was also charged gas mileage I didn't use. I had to make more trips also. This was the worse experience by far I see why the reviews are poor online. From the staff to the manager I received very poor customer service.

Joseph D.
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Customer did not leave a comment.

nora D.
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Customer did not leave a comment.

BARRY L.
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Customer did not leave a comment.

Franciene W.
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Customer did not leave a comment.

PLAMEN S.
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Easy fast service!

James K.
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Customer did not leave a comment.

James K. | First Impressions |
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Customer did not leave a comment.

STEPHEN C.
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Customer did not leave a comment.

JOHN A.
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Customer did not leave a comment.

PEDRO T.
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Customer did not leave a comment.

Jason D.
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Customer did not leave a comment.

LISA L.
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They made me fold blankets that we rented for the move or else they would charge us for folding them back. That's ridiculous!

MELISSA S.
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Customer did not leave a comment.

DAVID C.
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Nothing

CORNELIUS E.
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Get better people to check in rentals and know the difference in the gas needle ¾and ⅞

KENNETH B.
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Customer did not leave a comment.

WILLIAM A.
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I've been dealing with this location since I moved here 15+years ago. Always given service that keeps me returning. Rental was quick and painless. I'll continue to use this location in the future.

LAUREN F.
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Best place to do business. Service excellent

Laura W.
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Customer did not leave a comment.

JENNIFER T.
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Customer service was very rude when I asked a simple question and they would not accept my card because its prepaid or cash which was very frustrating

JOSEPH K.
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Excellent service at this location. Have used them many times when needed a truck or trailer. Highly recommend this location.

GEORGE J.
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Best customer service

Doron C.
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Customer did not leave a comment.

Xtel e. | Overall Experience |
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If i need to used a storage unit again i will choose you again. I'm very satisfied.

HENRY Y.
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Customer did not leave a comment.

SCOTT N.
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Excellent counter help and return assistance. They were were all very polite and informative.

ELIZABETH L.
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Very nice group of people working there.

ABIGAIL B.
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Customer did not leave a comment.

JOHN T.
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Customer did not leave a comment.

Henry B.
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Very professional and clean.

IAN E.
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The lady working behind the counter reviewed my online reservation and determined that I was being charged too much, and made the necessary adjustments. Thank you!

THOMAS R.
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Customer did not leave a comment.

Jeffrey H.
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The staff was very friendly and helpful in my returning the equipment.

William T.
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They unhooked everything for me and was very nice!

LETA T.
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Customer did not leave a comment.

GLYN J.
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Customer did not leave a comment.

ANGEL V.
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Great service

Timothy S.
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Owner and staff are always helpful and courteous! I rent a lot as I work for a company that also sometimes has to rent trucks. This particular location is definitely awesome and way above par on customer service! Great job guys! Keep it up!

Andrew D.
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Customer did not leave a comment.

ALEXIS M.
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Truck smelled like cigerretts and front end was shacking

MICHAEL M.
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Customer did not leave a comment.

SERGIO N.
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Lady that checked me in did not notify employee to hookup trailer and wasted time.

RODNEY A.
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Customer did not leave a comment.

TIMOTHY D.
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Customer did not leave a comment.

JORGE M.
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Customer did not leave a comment.

Jorge L.
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Na

BRIAN G.
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Great service throughout the whole process!

CAROL J.
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Everyone was nice there except for the owner, her name was something like Corrine,. She was very rude and obnoxious. She checked me in and my phone would not except the text that was telling me to check mileage, gas tank, etc. I asked if she could email it to me and with a nasty look on her face, she said, “I guess”, so I followed her back in to give her my email and she typed it in wrong, I told her and she deleted it and when I started to give it to her again, she got nasty, threw her hands in the air and exclaimed “ I got it”. Truck was clean and when I returned the van , the employees were very nice. The owner should not be assisting customers.

TAMIKA M.
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Customer did not leave a comment.

HECTOR R.
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Had roach infestation in cab of truck. Uhaul location took care of it. Thanks 😊

Barbara H.
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Customer did not leave a comment.

JOSE S.
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Customer did not leave a comment.

Gerald B.
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Customer did not leave a comment.

LETA T. | First Impressions |
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Customer did not leave a comment.

German S.
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Exelent

HARRY B.
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very professional staff

MELLISA G.
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Customer did not leave a comment.

Stanley B.
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Customer did not leave a comment.

ALEXANDER S.
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Check engine light was on. Gas was at 1/4 tank.

GOLDIE M.
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Customer did not leave a comment.

SHELLY S.
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Very courteous and cares about your move

MICHAEL F.
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Customer did not leave a comment.

ryan b. | Overall Experience |
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Customer did not leave a comment.

CADEN N.
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Not sure the interior was wet, but i wish i had been given a dry one.

James L.
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Customer did not leave a comment.

MELISSA F.
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Customer did not leave a comment.

SAMUEL H.
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Not be so nit-picky about fuel. I was charged for being less than an eighth-gallon under. Had more than enough, but used it looking for place. Very disappointed.

SADY G.
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Customer did not leave a comment.

SHERRI L.
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Customer did not leave a comment.

Joyce C.
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Started off rough. Forgot the dolly which i had to go back and get and slowed me down. then when got back that night it was so dark where to drop off the trailer i couldn't see to unhook. Had to come home and see where the lever was to unhook. Have rented from here before with no problems so i guess this was the one time.

Sedrick F.
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Customer did not leave a comment.

ROGER B.
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Customer did not leave a comment.

KEVIN R.
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Customer did not leave a comment.

RICKY R.
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Customer did not leave a comment.

RObert L.
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I didn't see the need for any improvement.

Gerald B.
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Customer did not leave a comment.

STEVEN L.
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Customer did not leave a comment.

MELISSA M.
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Bugs in the truck- I would suggest to spray after each use

IAN E.
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The left turn signal on the trailer was faulty. Its usually a grounding issue on those things. Please check the trailer lights between every customer.

BRENT B.
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Customer did not leave a comment.

dignard M.
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Customer did not leave a comment.

James P. | Overall Experience |
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Everyone was great! When I need trucks, trailers or storage I will be back.

SUSAN D.
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Customer did not leave a comment.

XIOMARA B.
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Customer did not leave a comment.

BRENDA L.
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As always excellent customer service.

Kelly L.
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More than one person servicing customers would help. The one person was doing a great job trying to get everybody helped, but I was third in line and it took about 15 min.

Jeffery M.
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Fast check in.

RICHARD S.
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Everything was perfect, the customer service was awesome and Phyllis was a big help. She even found medication I left in the vehicle and put it discretly aside for me to come pick up. The only improvement that I could offer is maybe leaving brighter lights on at night time for after hour drop offs. Not a problem for me, but maybe some sense of security for others dropping off late. Everything was easy and the service was outstanding.

TINA M.
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Customer did not leave a comment.

DONALD S.
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Customer did not leave a comment.

TIMOTHY F.
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Customer did not leave a comment.

Yasas O.
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Customer did not leave a comment.

TIMOTHY H.
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There was damage that was not obvious to me, and the attendant did not see it either (or point it out). The forward lower corner of the trailer on each side was missing a cover, and wires were hanging down slightly (noticed by person when I returned the trailer). Thankfully the did not make an issue of it, obvious it was pre-existing.

JAMES W.
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Customer did not leave a comment.

RONALD W.
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Very helpful staff. Got us on the road without a problem.

Ronald W.
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Service was excellent! Whatever we needed, if it was not on hand we were directed to where to get it. Staff was very helpful.

George W.
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Customer did not leave a comment.

DWAYNE T.
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Way to high Price for a Local move $65 plus 20 at gas station 😤

brittany w. | Overall Experience |
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Customer did not leave a comment.

BRANDEN G.
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Customer did not leave a comment.

EMMANUEL M.
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Customer did not leave a comment.

JOSEPH M.
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The facility was fine. An unnamed female rental agent however is a major problem and should not be allowed to come in contact with customers. She would not listen to complaints about the trailer and told me if I had any problems to call roadside assistance which of course I had to. Stranding me for several hours 120 miles away.If not for this employee all would have been good because the rest of the people I dealt with were above and beyond to help me including roadside assistance.If you go there and speak to a woman who ignores you run away she is the last person you ever want to deal with.She needs to find another line of work where she doesn't come in contact with customers.

JAMES R.
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Customer did not leave a comment.

melanie S. | Overall Experience |
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Customer did not leave a comment.

Ann C. | Online Move In |
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Customer did not leave a comment.

CAROL W.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

Alicia B. | Overall Experience |
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These guys are great!! No issues what so ever. Ciera was very helpful from the begin with helping me understand how everything works!!The manager/owner was very sweet and stuck with deals on pricing and was very fair! I got my trailer and a storage unit very quickly and easy. I do recommend them, they have been wonderful. Thanks again!! i will recommend as much as possible. :)

Richelle J. | Overall Experience |
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Customer did not leave a comment.

myra w. | Overall Experience |
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This was the first we needed a storage unit and we were pleased with the facility. It was always clean and the area for loading and unloading was large with lots of room to move the carts provided around. The only suggestion I would make is that the carts should have a brake as they move around when you are loading and unloading so you need to have at least two people or three for heavy large items so once can hold the cart.

Anthony B. | First Impressions |
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Very friendly staff

Ashley M. | Overall Experience |
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Customer did not leave a comment.

Donna M. | Overall Experience |
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Customer did not leave a comment.

Lymary M. | Online Move In |
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Customer did not leave a comment.

Osker D. | First Impressions |
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The staff has been very helpful and professional each time I've rented equipment.

gary d. | Overall Experience |
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Customer did not leave a comment.

Frank C. | Overall Experience |
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Customer did not leave a comment.

CYRUS B. | Overall Experience |
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👍

jeff z. | Overall Experience |
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Phyllis and staff were always great

JOYCE S. | Overall Experience |
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Customer did not leave a comment.

tomy r. | Overall Experience |
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Customer did not leave a comment.

Linda J. | Overall Experience |
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My only negative was the placement for MY checkin card reader. It was under a portico near the main office. It seems like every vehicle rented was parked there. It was also where people parked to have access to the indoor storage. I got blocked in more than once, and had to detour around the building twice. If they could have put a card reader closer to where my unit was (WAY in the back row), it would have been easier.

CAMERON R. | First Impressions |
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Phyllis was awesome helped me get all the stuff I needed to move into the store unit, and Al-Raheem was great as well, got me checked out of my truck super quick to keep on with my day as I had explained it was busy, I usually don’t do reviews but good team, good work thank you.

Dawn F. | First Impressions |
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Customer did not leave a comment.

ELIZABETH J. | Overall Experience |
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The facility is well maintained and secure. The temperature, while warm, was within the parameters specified for the climate controlled unit. The only thing that really was perturbing was the annual rental increase. The cost was becoming an impediment to my storage needs.

GLENN D. | Overall Experience |
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Staff was helpful and facility was safe and secure.

RAFAEL A. | First Impressions |
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Customer did not leave a comment.

Linda J. | First Impressions |
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Customer did not leave a comment.

BENJAMIN M. | Overall Experience |
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Customer did not leave a comment.

Mike E. | Overall Experience |
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staff was very accommodating and helpful with storage and truck/trailer needs.

charles b. | Overall Experience |
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Customer did not leave a comment.

Rachel R. | Overall Experience |
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Your rates have gone up immensely too expensive

Shawn W. | Overall Experience |
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Customer did not leave a comment.

Daniel S. | Overall Experience |
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Customer did not leave a comment.

Thomas G. | Overall Experience |
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Customer did not leave a comment.

Iris P. | First Impressions |
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Todo fue muy bien Gracias por su atencion

William C. | Overall Experience |
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Customer did not leave a comment.

Gloria H. | First Impressions |
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Customer did not leave a comment.

laura k. | Overall Experience |
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I had my unit for over a year and never had a problem with the facility or staff. A great experience and a place I recomend to anyone.

JOANNE M. | Overall Experience |
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Customer did not leave a comment.

EDWARD K. | Overall Experience |
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I've been a U-Haul customer for many years both with storage units and truck and trailer rentals. I've had very good experiences. Prices are a little on the high side but overall they are excellent. I will use them again.

Thomas M. | Overall Experience |
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The Orange City U haul staff not customer centric, vacated my outside parking unit 3 days ago, I called a half dozen times & still haven't been able to talk to any onsite staff. I will not recommend U Haul storage BR T Miller

ROSA V. | First Impressions |
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Very helpful and friendly staff

Audrey I. | Overall Experience |
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Every encounter I’ve had with U-Haul has been extremely pleasant. The employees are very helpful and kind people! I can never say I’ve had a bad experience here.

Karen D. | Overall Experience |
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Customer did not leave a comment.

Ali J. | Overall Experience |
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Great location

gisela g. | Overall Experience |
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Never had a problem in 2 years. Place was extremely clean and my things were secure.

Rodney K. | Overall Experience |
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When I first came into this facility Corrin help me resolve a problem, she made it stress free she was very friendly and professional. Thank you,

nader y. | Overall Experience |
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😊🌹😎👍🏾🤪🤩😜

Henry S. | Overall Experience |
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A pleasure to deal with.

Lee M. | Overall Experience |
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Friendly staff

MAUREEN A. | Overall Experience |
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Easy peasy! Thankyou!

Rodney K. | First Impressions |
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Corrin was a great help to me. She was wonderful.

Carla R. | Overall Experience |
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Great facility. Workers are very helpful.

MAUREEN A. | First Impressions |
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They treated me good

JEANNE D. | Overall Experience |
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This review is based on 5 years' experience.

george m. | First Impressions |
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Phyllis was excellent in receiving me and helping with my needs. she's an example of pride in he work. Thank you Phyllis Slayton

Lori D. | Overall Experience |
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Sam was very helpful, professional and most importantly very pleasant. She was able to meet all my needs efficiently.

JOSE P. | Overall Experience |
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U-Haul is always been my number one go to

PAM M. | Overall Experience |
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The staff was always friendly and pleasant. They could make a bad day into a great one. Changing ones mood is a gift that many at this facility have. Thanks for all you do. May God bless you all.

myra w. | First Impressions |
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Very quick transaction and excellent customer service. I rented a 10X10 Storage unit and was in and out of there within 15 minutes.

Michael W. | Overall Experience |
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I shall continue to use uhaul. They treat me very well

rhonda w. | Overall Experience |
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Great

norman b. | First Impressions |
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Employees appeared to be unhappy about honoring my 30-day free storage certificate. If they do not want to let people have free storage, then U-haul should not offer it.

JOE A. | First Impressions |
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Pickup was a bit harder bc of contact info required but drop off and storage unit was amazing

dana h. | First Impressions |
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Thank you for your prompt, courteous, and professional help on our move coast to coast. It has and will be a complete pleasure continuing to do business with your entire staff. Kevin & Dana Hanson

gail h. | Overall Experience |
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Great experience with storage, just wish it was cheaper and not go up in price.

bradley m. | Overall Experience |
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Everyone at this facility is friendly and professional!

Jan F. | Overall Experience |
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Thanks for the service

dorian r. | Overall Experience |
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The management was condescending and beyond rude here.

Shana I. | Overall Experience |
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Phyllis was exceptionally accommodating and efficient. We coordinated a long distance move and storage experience with her assistance. All of the staff are also very friendly and professional.

eric w. | First Impressions |
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Great experience and great owners!

MARILYN W. | Overall Experience |
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You maintain a very clean and safe environment at the U-Haul Storage Facility. Thank you for your consistently excellent service!

tameka w. | First Impressions |
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Great service

GARY W. | Overall Experience |
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The staff was always very helpful no matter what came up.

john h. | Overall Experience |
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The staff at this facility is top-notch the manager went above and beyond to make us happy customers and she succeeded thank you U-Haul

Larry W. | First Impressions |
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They were really helpful

michael o. | First Impressions |
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The were very helpful, Phyllis, Sasha and young gentleman went the extra mile with our previous location concerns.

JOHN G. | Overall Experience |
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Staff is helpful and fantastic!

federico c. | Overall Experience |
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Siempre dispuestos para cualquier ayuda, Muy amables.

katherine d. | Overall Experience |
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Switch storage facilities unhappy with hours, price and staff- many issues at this location.

JEFF S. | Overall Experience |
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It’s a clean and modern facility. Staff was helpful.

DEBBIE H. | Overall Experience |
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We're very helpful,was able to transfer from debary to OC,,thought I was to pick up truck in OC ,but when got to OC they said debary

Edward G. | Overall Experience |
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Staff was helpful with my truck rentals and my storage needs.

wayne k. | Overall Experience |
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Well kept and secured access to your storage.

Liz H. | Overall Experience |
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It was good but I don't like being upstairs alone

JOHN G. | First Impressions |
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Phyllis was amazing! Very professional, kind and helpful.

Luis P. | Overall Experience |
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n/a

kenyon r. | Overall Experience |
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The facility was very clean but I seen lots of roaches running around... not in my unit but trying to get to my unit and that had my very nervous.

vanese k. | Overall Experience |
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Thanks for always ensuring the cleanliness of the facility!

tina m. | Overall Experience |
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Loved the facility. Wish I could remember the lady who took such good care of me.

Luis H. | Overall Experience |
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They provided a clean, dry, and secure storage place for my household items while I moved. Great staff and convenient location. I will use their services again in the future. Highly recommend UHaul!

emilio p. | Overall Experience |
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People were very helpfull place was very secure and clean

Lynn W. | Overall Experience |
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Excellent

Donna W. | First Impressions |
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Very organized

WILLIAM P. | Overall Experience |
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The staff was very nice and accommodating.

kristy j. | Overall Experience |
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Excellent experience just the price kept going up for a 5x10. Overall though experience was great.

ELIZABETH P. | First Impressions |
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The service was excellent. Thanks

Liz H. | First Impressions |
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Very helpful, polite and professional. We are older and appreciate the consideration. Thanks, Liz

wayne k. | First Impressions |
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General Manager Phyllis Slayton is very accommodating and knowledge in addressing our needs.

Carol D. | First Impressions |
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After working 6 hrs. And loading our furniture into s 13 x 30 we discovered the one door latch was broken. We notified the crew in the office and immediately one fellow came to assist.

Donya Maria T. | Overall Experience |
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Associates were courteous, professional and demonstrated superior customer service. The entire year I really felt my library and art would be secure. It was and worth every penny. Thanks U-Haul

cynthia n. | First Impressions |
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The employees we're very professional, very helpful .

cheri h. | First Impressions |
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The manager (Phyllis ?) was absolutely excellent! Her knowledge of everything Uhaul has to offer and her help and dedication to get us everything we needed made this the best experience of our move!

DOMINICK T. | Overall Experience |
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Excellent customer service . very clean facility , well maintained and helpful staff . manager was excellent all the years i had the storage unit

JOANNE M. | First Impressions |
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Was great service

Mark R. | First Impressions |
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Nice people to work with

JOHN M. | Overall Experience |
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We had a storage unit here for 6 years. We have also rented moving trucks here. The staff has always been very polite and customer friendly. I would highly recommend this facility to anyone.

Andy R. | Overall Experience |
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I had a great experience.

Catherine S. | Reservation |
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Reserved a 10x20x8 through Uhaul Went to the business and verified the unit with Hailey aweek before the move in date. Sold our home in AL and came to our storage unit yesterday. We had NO UNIT!!!

evelyn a. | Overall Experience |
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Keep up the good work customer service A+

Brenda J. | Overall Experience |
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Rodents got into my unit and chewed on two of my plastic containers.

Paul B. | Overall Experience |
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Appreciated the friendly staff, cleanliness of the facility, and secure access. Great place to store your valuables!!!

Tom P. | Overall Experience |
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This location has the most rude, condescending, untrained, and unprofessional people working there not only for U-Haul, but any business I’ve ever encountered.

Charles S. | Reservation |
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THANK YOU …….. YOUR THE BEST,,,,,,,,,,,,,,,,,,,,,

carol w. | Overall Experience |
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Happy moving provided excellent service. Very thorough and very professional Questions one through three are not applicable to this agreement so they should be disregarded

Quinty S. | Overall Experience |
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Thank you for your Hospitality.

Donna G. | Overall Experience |
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Didn't even contact me to tell me my Ubox was there ,they were to call back by noon still waiting for call

edward d. | Overall Experience |
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There were dead roaches in the hallway and the one older lady in the office was rude and smells like cigarettes.

beverly c. | Reservation |
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very helpful and courteous. everything went very smoothly.

Catherine D. | Overall Experience |
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U-boxes' truck delivery was late, which disrupted our move-out help arrangements. Also received no day-before call to confirm that the U-boxes would arrive next day or what time. Was frustrating.

Brenda J. | Reservation |
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The customer service representative was very helpful. Answered all of my questions to my satisfaction and guided me through the rental process for a storage unit.

BRIAN G. | Overall Experience |
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Phyllis and her staff have always been very nice and always helpful. It has been a pleasure to be their customer. Thank you all so much! I’m a very happy customer.

Brandi R. | Reservation |
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Very happy with the service that we received. So happy that we decided to go with this location.

michelle h. | Overall Experience |
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Overall, it was fine and I felt that my belongings were secure and safe.

Ray L. | Overall Experience |
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Phyllis always said Hello and smiled every time I was there. She was always friendly and helpful! Corinne, was another associate I dealt with who was also friendly, helpful and smiling! 10 Stars!!!!

vivian d. | Overall Experience |
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very happy with the service, facilities, great office team. Very helpful and timely. Great location!

Elvis M. | Reservation |
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Great customer service from the owner!

ERIC y. | Overall Experience |
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Have a good day

TERRY O. | Overall Experience |
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Kept motor home here for 7 years. Very secure ! With great management.

Kishor D. | Overall Experience |
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Ubox was on trailer, it should have been delivery to my home address but denied saying for unloading ubox needs forklift or some special equipment and only available at 12 miles away from my home.

Melanie O. | Overall Experience |
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X

Jennifer G. | Overall Experience |
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The prices that are advertised in store need to be honored. I was consistently told that the price of the units were higher than the sign on the sample door. I was told that’s what the computer says.

Royce G. | Overall Experience |
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We had roaches everywhere coming from other units

Patricia J. | Overall Experience |
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Very clean and professional and friendly.

STEVEN C. | Overall Experience |
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The manager has no customer service skills whatsoever, when asked about the fee for using the dumpster she said it was not allowed, I told her according to the signage it was for a fee. She got mad.

LINDA B. | Overall Experience |
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Friendly and helpful staff.

leo h. | Overall Experience |
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I still had time with my storage locker and they gave it to someone else I wanted to put some things in there and they said it was gone I still had 2 weeks left I am disappointed in the service I got

ellen h. | Overall Experience |
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Everything was great.. plus the manager was wonderful

laura l. | Overall Experience |
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Seemed short staffed. Waited for service both picking up and returning.

Jeffrey P. | Overall Experience |
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I liked everything about it

No reviews have been submitted for this location.

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