Customer Reviews for U-Haul Moving & Storage of Orange City
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Orange City
Ruby W. on
I had to wait a long time to be waited on when I picked up my vehicle. The clerk was on the phone with the same person the whole time. I had injured my back and I was in a lot of pain standing there waiting. Other people were waiting also. If you were that busy with the phones, there should have been another person helping at the counter. I had to wait on the phone also both times I called.
MAUREEN A. on
They treated me good
mark S. on
The lady helping this was a little bit rude
Daryl ann S. on
Excellent as always! Used this location many times. Enjoy all encounters with all the staff. Happy Thanksgiving!
Mark Q. on
Very attentive and making sure everything is clear and understanding. Wouldn't change anything.
Heidi M. on
I followed the instructions to return the tow dolly then it instructed me to drop my paperwork in the night drop so I did. No one called me to confirm on Monday so I called them and no one could find my paperwork. They did finally locate the tow dolly I used and said it was checked in. They insinuated that I did not return it in our initial conversation.
Joshua Z. on
Quick and easy drop off
Lawrence H. on
Customer service was great picking up and returning, as usual!
Gregory G. on
Have the agents pay attention and read the reservation properly. They missed the furniture pads even after I asked him if they were in the van and they were not when I got home. I then had to argue about said pads when the truck was returned because they thought I forgot to bring the pads back
JEANNE D. on
This review is based on 5 years' experience.
george m. on
Phyllis was excellent in receiving me and helping with my needs. she's an example of pride in he work. Thank you Phyllis Slayton
Charles M. on
Excellent ??????
Lori D. on
Sam was very helpful, professional and most importantly very pleasant. She was able to meet all my needs efficiently.
Michael C. on
Jimmy and Chuck were amazing and I would recomend anyone having to move anything at anytime use Costello Mover Helpers
judy H. on
Nice friendly and helpful. Great Uhaul location
Charles H. on
The place is clean, really spic and span..A sign leads you to the drop off area . Young man named Aon immediately checked the U-Haul out and told us where to leave the trailer and he released the trailer from the auto and placed it in line to clean it and get it ready for the next person to rent it..Great facility and it is well staffed with really good employees...
Kimberly E. on
Quick drop off process, friendly staff.
Stephen B. on
Truck had a lot of miles and seemed to struggle gaining power while accelerating. Perhaps newer trucks with a lot less miles would be helpful.
Johnny F. on
Counter help believe it was the manager needs customer service training. Over the phone she was even worst. Wanted to go to another location but uhaul 800 assigned me to them. My wife over heard our phone conversation and said Joe rude this person was. Everything else and everyone I encounter was fine.
JOSE P. on
U-Haul is always been my number one go to
PAM M. on
The staff was always friendly and pleasant. They could make a bad day into a great one. Changing ones mood is a gift that many at this facility have. Thanks for all you do. May God bless you all.
myra w. on
Very quick transaction and excellent customer service. I rented a 10X10 Storage unit and was in and out of there within 15 minutes.
Michael W. on
I shall continue to use uhaul. They treat me very well
rhonda w. on
Great
norman b. on
Employees appeared to be unhappy about honoring my 30-day free storage certificate. If they do not want to let people have free storage, then U-haul should not offer it.
JOE A. on
Pickup was a bit harder bc of contact info required but drop off and storage unit was amazing
dana h. on
Thank you for your prompt, courteous, and professional help on our move coast to coast. It has and will be a complete pleasure continuing to do business with your entire staff. Kevin & Dana Hanson
gail h. on
Great experience with storage, just wish it was cheaper and not go up in price.
bradley m. on
Everyone at this facility is friendly and professional!
Jan F. on
Thanks for the service
dorian r. on
The management was condescending and beyond rude here.
Shana I. on
Phyllis was exceptionally accommodating and efficient. We coordinated a long distance move and storage experience with her assistance. All of the staff are also very friendly and professional.
eric w. on
Great experience and great owners!
MARILYN W. on
You maintain a very clean and safe environment at the U-Haul Storage Facility. Thank you for your consistently excellent service!
tameka w. on
Great service
GARY W. on
The staff was always very helpful no matter what came up.
john h. on
The staff at this facility is top-notch the manager went above and beyond to make us happy customers and she succeeded thank you U-Haul
Larry W. on
They were really helpful
michael o. on
The were very helpful, Phyllis, Sasha and young gentleman went the extra mile with our previous location concerns.
JOHN G. on
Staff is helpful and fantastic!
federico c. on
Siempre dispuestos para cualquier ayuda, Muy amables.
katherine d. on
Switch storage facilities unhappy with hours, price and staff- many issues at this location.
JEFF S. on
It’s a clean and modern facility. Staff was helpful.
DEBBIE H. on
We're very helpful,was able to transfer from debary to OC,,thought I was to pick up truck in OC ,but when got to OC they said debary
Edward G. on
Staff was helpful with my truck rentals and my storage needs.
wayne k. on
Well kept and secured access to your storage.
Liz H. on
It was good but I don't like being upstairs alone
JOHN G. on
Phyllis was amazing! Very professional, kind and helpful.
Luis P. on
n/a
kenyon r. on
The facility was very clean but I seen lots of roaches running around... not in my unit but trying to get to my unit and that had my very nervous.
vanese k. on
Thanks for always ensuring the cleanliness of the facility!
tina m. on
Loved the facility. Wish I could remember the lady who took such good care of me.
Luis H. on
They provided a clean, dry, and secure storage place for my household items while I moved. Great staff and convenient location. I will use their services again in the future. Highly recommend UHaul!
emilio p. on
People were very helpfull place was very secure and clean
Lynn W. on
Excellent
Donna W. on
Very organized
WILLIAM P. on
The staff was very nice and accommodating.
kristy j. on
Excellent experience just the price kept going up for a 5x10. Overall though experience was great.
ELIZABETH P. on
The service was excellent. Thanks
Liz H. on
Very helpful, polite and professional. We are older and appreciate the consideration. Thanks, Liz
wayne k. on
General Manager Phyllis Slayton is very accommodating and knowledge in addressing our needs.
Carol D. on
After working 6 hrs. And loading our furniture into s 13 x 30 we discovered the one door latch was broken. We notified the crew in the office and immediately one fellow came to assist.
Donya Maria T. on
Associates were courteous, professional and demonstrated superior customer service. The entire year I really felt my library and art would be secure. It was and worth every penny. Thanks U-Haul
cynthia n. on
The employees we're very professional, very helpful .
cheri h. on
The manager (Phyllis ?) was absolutely excellent! Her knowledge of everything Uhaul has to offer and her help and dedication to get us everything we needed made this the best experience of our move!
DOMINICK T. on
Excellent customer service . very clean facility , well maintained and helpful staff . manager was excellent all the years i had the storage unit
JOANNE M. on
Was great service
Mark R. on
Nice people to work with
JOHN M. on
We had a storage unit here for 6 years. We have also rented moving trucks here. The staff has always been very polite and customer friendly. I would highly recommend this facility to anyone.
Andy R. on
I had a great experience.
Catherine S. on
Reserved a 10x20x8 through Uhaul Went to the business and verified the unit with Hailey aweek before the move in date. Sold our home in AL and came to our storage unit yesterday. We had NO UNIT!!!
evelyn a. on
Keep up the good work customer service A+
Brenda J. on
Rodents got into my unit and chewed on two of my plastic containers.
Paul B. on
Appreciated the friendly staff, cleanliness of the facility, and secure access. Great place to store your valuables!!!
Tom P. on
This location has the most rude, condescending, untrained, and unprofessional people working there not only for U-Haul, but any business I’ve ever encountered.
Charles S. on
THANK YOU …….. YOUR THE BEST,,,,,,,,,,,,,,,,,,,,,
carol w. on
Happy moving provided excellent service. Very thorough and very professional Questions one through three are not applicable to this agreement so they should be disregarded
Quinty S. on
Thank you for your Hospitality.
Donna G. on
Didn't even contact me to tell me my Ubox was there ,they were to call back by noon still waiting for call
edward d. on
There were dead roaches in the hallway and the one older lady in the office was rude and smells like cigarettes.
beverly c. on
very helpful and courteous. everything went very smoothly.
Catherine D. on
U-boxes' truck delivery was late, which disrupted our move-out help arrangements. Also received no day-before call to confirm that the U-boxes would arrive next day or what time. Was frustrating.
Brenda J. on
The customer service representative was very helpful. Answered all of my questions to my satisfaction and guided me through the rental process for a storage unit.
BRIAN G. on
Phyllis and her staff have always been very nice and always helpful. It has been a pleasure to be their customer. Thank you all so much! I’m a very happy customer.
Brandi R. on
Very happy with the service that we received. So happy that we decided to go with this location.
michelle h. on
Overall, it was fine and I felt that my belongings were secure and safe.
Ray L. on
Phyllis always said Hello and smiled every time I was there. She was always friendly and helpful! Corinne, was another associate I dealt with who was also friendly, helpful and smiling! 10 Stars!!!!
vivian d. on
very happy with the service, facilities, great office team. Very helpful and timely. Great location!
Elvis M. on
Great customer service from the owner!
ERIC y. on
Have a good day
TERRY O. on
Kept motor home here for 7 years. Very secure ! With great management.
Kishor D. on
Ubox was on trailer, it should have been delivery to my home address but denied saying for unloading ubox needs forklift or some special equipment and only available at 12 miles away from my home.
Melanie O. on
X
Jennifer G. on
The prices that are advertised in store need to be honored. I was consistently told that the price of the units were higher than the sign on the sample door. I was told that’s what the computer says.
Royce G. on
We had roaches everywhere coming from other units
Patricia J. on
Very clean and professional and friendly.
STEVEN C. on
The manager has no customer service skills whatsoever, when asked about the fee for using the dumpster she said it was not allowed, I told her according to the signage it was for a fee. She got mad.
LINDA B. on
Friendly and helpful staff.
leo h. on
I still had time with my storage locker and they gave it to someone else I wanted to put some things in there and they said it was gone I still had 2 weeks left I am disappointed in the service I got
ellen h. on
Everything was great.. plus the manager was wonderful
laura l. on
Seemed short staffed. Waited for service both picking up and returning.
Jeffrey P. on
I liked everything about it