Customer Reviews for U-Haul Moving & Storage of Orange City

7,680 reviews

2395 S Volusia Ave   Orange City, FL 32763
(Enterprise Rd & Us Hwy 17-92)

(386) 228-3113

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(386) 228-3113

2395 S Volusia Ave
Orange City, FL 32763
(Enterprise Rd & Us Hwy 17-92)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very polite, always to help

Rafael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
2.0

No one available when you return your equipment & they charge you for after-hour fee when you return the equipment prior to closing. Seems like this location does this hoping the customer won't notice.

Bill K. 
Rating:
5.0

Emphatically tell them to make sure they have to check in after hours sitting in the return location. I took my photos and then went to dinner and layer it would not let me post, but I had dropped my keys in the night drop box.

Valena H. 
Rating:
5.0

Tpms light was on. Maybe make sure warning lights aren't on.

Doron C. 
Rating:
5.0

Customer did not leave a comment.

Joel A. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great service

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah C. 
Rating:
5.0

Customer did not leave a comment.

Armando C. 
Rating:
1.0

The technician stripped one of the bolt holes and was unable to complete the job. I am positive he cross threaded the bolt and messed everything up. Now I have to go back to Honda and see if they can machine out new grooves to except a bolt. I'll be filing a claim. The only feedback I got from the manager was that it wasn't her fault. very very disappointed as you can imagine.

DOUG M. 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becky C. 
Rating:
5.0

Problem was we booked online for same day someone called while we were on our way there. I called right back and had to go through their phone system. Spoke to someone and they said no problem. We get there and they tell us they can't do it today! What is the point of online booking! Place was 1 hour away so 2 hours and nothing. We rescheduled for 2 days later and everything was done nice and quick no complaints there. But what is with online booking? It should have said not available

Lillian M. 
Rating:
5.0

I love Phyllis and her whole team....I've rented trucks...rented 2 units for the past year...and they have been awesome....I will be coming back!!!

Joleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

marie R. 
Rating:
4.0

Customer did not leave a comment.

BARRY R. 
Rating:
5.0

Customer did not leave a comment.

Armando C. 
Rating:
5.0

Customer did not leave a comment.

Phil P. 
Rating:
3.0

Customer did not leave a comment.

Cathy W. 
Rating:
1.0

Not be rude. Not charge 25$ because you refuse to let me throw something away. "We don't have a public dumpster" So you are going to charge me.because you won't let me throw this away? "Yes" The lady was rude from the start to the end....the only thing in the back was a dog bed.... Like I said they were very rude. Even the person who called me to ask if I was bringing the vehicle basically yelled at me on the phone while I was actively on my way to return it. They said they would take 60$ off to return to this location but this location is assholes and charged me an extra day. Never again. Budget truck or Penske next time.

Haley T. 
Rating:
4.0

Customer did not leave a comment.

Rhonda O. 
Rating:
2.0

I had an appointment arranged by uhaul on line. Uhaul ordered a hitch and wiring harness for my 2017 sportage. Appointment was at 10 am. On arrival I was told that it was not in the store. And lady asked me WHO called and said to come in?? On rechecking the hitch was in the store. I was then told I would be the next person to have work done. That someone was ahead of me. My appointment was at 10 am and it was 10 am. I waited until the OTHER person was finished and then they started on mine. I was waiting for completion until 3:00 that's a 5 hour wait. I did receive a $ 100 discount on my $400 cost.

Frances P. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Easy process, excellent location the manager Rivera guide me in my first rent and the experience with him was a 10 of 10! I'll recommend it.

Ruben S. 
Rating:
4.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

I returned my uhaul with more gas than I left with I should have reimbursed or money taken off my extra miles

Elizabeth R. 
Rating:
5.0

The truck has a steering issue and when I hit a bump, the drivers door came loose

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

tommy T. 
Rating:
5.0

Customer did not leave a comment.

GlennGel O. 
Rating:
5.0

Customer did not leave a comment.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

Latrice B. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Nothing

Cordelia C. 
Rating:
5.0

Customer did not leave a comment.

Sally M B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond I. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
4.0

Very nice friendly staff. Great professionalism, had my order ready to go. Was there only for a few minutes. Drop off wasn't too bad either.

Manuel M. 
Rating:
5.0

Great service by the crew there...

Jose O. 
Rating:
5.0

Your staff were great! Nothing but helpful and well informed. Pleasantly surprised given the attitudes of most employees you encounter nowadays.

John S. 
Rating:
5.0

Great service

Marc J. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

The ending was confusing. When I went to the U-Haul website to return equipment, it seemed as if the website wanted to charge me double. So I checked the box that says, "I do not understand/agree to the charges." But I already paid for the milage, day, and fuel. I could be wrong, though.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Floyd B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
3.0

I have rented 3 times in last 2 weeks from this location. Very very unfriendly… response to asking employee to walk out and review truck exterior scratches etc - (keep in mind no other coroner in line) Use the app take your own pics Ridiculous, help people be customer appreciative. Taking my biz down the road

mary R. 
Rating:
5.0

Customer did not leave a comment.

Christine V. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Tires had some wear and we wound up with a blow out. BUT service came and got us back on the road with no issue.

Herbert K. 
Rating:
5.0

Very easy and pleasant interaction

Jason R. 
Rating:
5.0

I have pucked up 15 foot box truck with a tow dally, and box truck had halph tank of gas, and I was told to put exactly thesame amount of gas when i drop it of. Once i droped the box truck of, the next day I have received a receipt for $64.00 gasoline bill. I did exactly what I was told, and still got overcharged for the fuel. Not happy customer.

amir A. 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN B. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Couldn't have had a better experience.

jeffrey M. 
Rating:
5.0

Everyone from the front counter to the guys out back did great and were very helpful. Will continue to rent equipment from there.

shane H. 
Rating:
5.0

With you for a number of years, have rented a truck as well. An excellent location managed well! 😊

Jennie B.  |  Overall Experience 
Rating:
4.0

Good flow even though they were very busy

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ALBERT W. 
Rating:
5.0

Wry efficient and easy to do. Well marked with directions

Bob L. 
Rating:
4.0

The location was not the location closest to me but it was the only place I could apparently get a truck for the day I requested for. And because of that I had to drive double the amount I would of if I could of gone to the actual location I selected. Hence I needed to pay double because of the miles

Karley U. 
Rating:
5.0

Ashley help me when I needed the most with time arival. Great job Ashley. ***** 👍👍👍👍👍

MIGUEL C. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Great service, super professional, equipment cleaned, truck delivered to the entrance, truck greeted outside to checkout. 5 starts!

Manuel C. 
Rating:
4.0

N/a

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

luis L. 
Rating:
5.0

everything was perfect. Phyllis is exceptional

LEWIS C. 
Rating:
4.0

Trailer hitch installation quote for my 2001 Toyota Corolla specified drawbar hitch number 3593B for $24.95. Drawbar hitch installed is number 36061B for $19.95. Did I receive the correct drawbar for my vehicle.?

DOMINICK C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Our personal truck broke down that caused our trailer rental to be returned 3 hours later than originally planned. We were charged $31 for this. You should waive additional fees when you have product on the lot, and returns are due to unforeseen situations.

Richard L. 
Rating:
4.0

Thanks for the excellent service.

Ruth G. 
Rating:
5.0

Pulled into the designated equipment drop off area (great signage), two staff members immediately came out and verified the equipment we were returning, checked everything was good, and then instructed us where to go in the lot to drop off the trailer and he would meet us. We got around to the drop off area and the two staff members were there; they unhooked the trailer and said we could leave. Very easy and smooth return.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Hector O. 
Rating:
4.0

Equipment was well maintained just not clean when we received it was full of leaves and branches

Concepcion L. 
Rating:
4.0

Military/veterans discount

sherry H. 
Rating:
5.0

Very professional! The whole return took five minutes. 5 stars.

joe G. 
Rating:
5.0

Awesome

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
3.0

The rates increased every year, I didn’t get any refund of the difference of paying the entire month and being out of the unit before the end of the month.

maria c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Z. 
Rating:
5.0

Your location did a great job.

Julio P. 
Rating:
5.0

I've used many storage facilities in the past and this is by far the most convenient, affordable and secure that I've encountered - run by a superb and courteous staff.

JAMES C.  |  First Impressions 
Rating:
5.0

An overall good experience

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Sally M B.  |  Online Move In 
Rating:
5.0

I was completely satisfied.

ray H. 
Rating:
5.0

Very satisfied with your system as is. The staff we're all very congenial and the whole experience has been great.

ROGER T. 
Rating:
5.0

Went well

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
2.0

Door was broken on the unit it would fall down and hit you on the head and the card reader out side did not work I told the manager about the problems on day 1

Jerry C.  |  Overall Experience 
Rating:
5.0

Return the truck full of fuel so the next person have to return it full of fuel.

Francisco T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Janelle J. 
Rating:
4.0

The head lady was very sarcastic , rude and insulted me and got very angry at me and didn't hesitate to show her anger with me and a gentleman behind the counter. She insulted him also in front of the public Said she's has been there for a long time.

georgia H. 
Rating:
5.0

Despite having a truck that would not start blocking the service bay, they still got my hitch installed on time. Thank you! The manager was very pleasant and polite.

Brad S. 
Rating:
5.0

The only issue I had was that I am being overcharged for gasoline that I have replenished with.

jose F. 
Rating:
5.0

Customer did not leave a comment.

Emilia K.  |  Overall Experience 
Rating:
4.0

Did not have dollies we reserved.

Tabbitha B. 
Rating:
5.0

Fine service

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
2.0

Make sure all lights are working so your customers don't get pulled over for a tag light being out.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

Carmen S. 
Rating:
2.0

Added equipment during online reservation was not available when picking up truck.

Kristine P. 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  First Impressions 
Rating:
5.0

A dumbster for trash would be neet

Luis N.  |  Overall Experience 
Rating:
4.0

The only thing is I still haven't received my deposit on the moving truck.

Branden M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tanairi B.  |  First Impressions 
Rating:
4.0

I could't affort the price increase. so I closed my account out.

Gloria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquis W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

HENRY C.  |  Overall Experience 
Rating:
5.0

This was my first time needing storage for my belongings. The staff was friendly and helpful. A big thank you

lillian o.  |  Overall Experience 
Rating:
5.0

I’ve used U-Haul for many years, & everyone has always been friendly to me, & Ms. Phyllis is the best. If I need storage again, I’ll go to U-Haul in Orange City

deborah t.  |  Overall Experience 
Rating:
5.0

All went well.

Larry H.  |  Overall Experience 
Rating:
5.0

Easy and pleasant experience!

Tammy P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Douglas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RODNEY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY P.  |  First Impressions 
Rating:
5.0

Putting all my belongings into storage is scary but your staff made me feel very comfortable. Everything and everyone is awesome Thank you

lillian o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Johnathan F.  |  First Impressions 
Rating:
5.0

Did have water leaking into space.

LARRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie P.  |  Overall Experience 
Rating:
5.0

Good job uhaul!

Kevin J.  |  Overall Experience 
Rating:
5.0

Wonderful customer service. Will use again.

Jaimie P.  |  Overall Experience 
Rating:
5.0

Ms. Phyllis has been very helpful since day 1. The staff is always friendly and helpful with any of our needs. The facility is always clean. We were especially thankful for the security here. Every unit has an alarm system. I would definitely recommend this facility for all your storage needs. We have also rented several trucks and trailers from here. I would recommend them for those needs as well.

Martin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA R.  |  First Impressions 
Rating:
5.0

The staff phyllis was excellent to work with I would love to recommend this place

SHAYLI V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevan M.  |  First Impressions 
Rating:
4.0

Waited 11/2 to b waited on emptied 15ft truck in an hour u need to get more help. Other than that uhaul is my place

joe G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORRIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS T.  |  Overall Experience 
Rating:
1.0

Over all experience with u haul was horrible!

Brook C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leanna h.  |  Overall Experience 
Rating:
5.0

Staff was very conscious and helpful. I had a unit at your facility for 18 years and always enjoyed a good relationship with the staff.

STEPHEN P.  |  Overall Experience 
Rating:
5.0

The staff at Orange city goes above and BEYOND to help at all times ESPECIALLY the manager. I Just recently took all my things out of storage and I forgot and put my lock back on while it was empty and was charged for the unit the manager reached out to corporate and rectified the situation and I was refunded the next day! Great people and very helpful.

marie a.  |  Overall Experience 
Rating:
4.0

I love it very much

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

did not have the side i was told online but was good over all had to move to other place to get a bigger i was online and reserve an 10x10 got there all they had was 5x10 i had got a truck from there online told me i get on free month but that was not true only for one-way rentals, i dont want to argue too much going on for that

victor t.  |  Overall Experience 
Rating:
5.0

Very helpful staff, above and beyond THANKS

Marianela m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B.  |  First Impressions 
Rating:
5.0

Phyllis and the staff were great. She goes above and beyond. I am thankful.

Carrie D.  |  First Impressions 
Rating:
4.0

I was disappointed in that we never used our unit and had not had it for even a week and yet could not get a refund ! I've used u haul so many times over the years without an issue.... and now; you feel the need to Nickel and dime people over storage rent, when I've never even put a lock on the door. I'll think twice in the future.

mark g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H.  |  Overall Experience 
Rating:
3.0

I paid a month, took the items out two or three days after I made the second payment and no money was refunded. I think that is unfair.

Natividad M.  |  Overall Experience 
Rating:
5.0

Everyone Inencountered was always friendly and professional!!! I felt secure being there and knew my stuff was secure. If I find myself ever needing storage I will be back!!!

Tammy B.  |  Overall Experience 
Rating:
5.0

was disappointed could not get help to move the heavy items

SIDNEY ISSAC R.  |  First Impressions 
Rating:
4.0

The lady at the front desk was so helpful had a very pleasant smile

Mary A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
5.0

We have rented storage spaces at this location for 19 years and have always been pleased with the property and management. Very friendly and helpful. The property is always well- kept and secure.

MICHAEL V.  |  First Impressions 
Rating:
5.0

ALL the staff went out of their way to assist, This location is very busy and constantly on the move and never showed how overwhelmed they are. I must say U HAUL should be very proud to hang their name on this location and TEAM players

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawani C.  |  Overall Experience 
Rating:
5.0

Excellent customer service, very clean and always seems to be a very safe area. I buy all my boxes from this location for my business. Always in stock

Marlene D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
5.0

Staff helpful and friendly. Phyliss especially. Great experience !

Arthur Y.  |  Overall Experience 
Rating:
4.0

trouble with doing things on the internet, had to call on the phone

James s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

I wish I could remember her name but the beautiful young woman who helped me was awesome. She made me feel very comfortable with her laid back personality and friendly attitude. If you read this, thank you again for helping my sister and myself out yesterday. We really appreciate it :)

Tiffany a.  |  First Impressions 
Rating:
3.0

We were told that we were renting a covreed outdoor space with. It turns out that the electricity is nly on for a few hours at a time. If we were to turn on the small refrigerator in the RV to put food in prior to a trip, we would have had a real problem to find that it had not been running. Also, our space was not as long as it should have been because the renters behind us encroached upon ou space. Otherwise it is a nice clean space.

Ralph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elmer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen R.  |  Overall Experience 
Rating:
5.0

Great place..

Carlos O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shawn b.  |  Overall Experience 
Rating:
5.0

A+

Mark F.  |  Overall Experience 
Rating:
1.0

I was told I had access at all times. That's further from the truth. Each time I need access to mu unit I had to either have trucks moved or could nkt access. Using the alley ways in front of the storage units for your paying customers access for your overflow parking of your moving trucks is unacceptable. I spent alot on money per month to have little access. When I communicated my frustrations to the staff I was told basically to bad... it's the only place to park the trucks. Your overflow and logistics of the company's vehicles is not my problem. Access to a unit I pay for should have been their priority and resolved the problem. I've moved my belongs to your competitor and will continue to advocate to my friends and family anyone in need of storage to steer away from Uhaul storage.

Frank B.  |  Overall Experience 
Rating:
5.0

GREAT customer service!! As crazy as it was so busy Phyllis was the best handling ten things all at once while treating us as #1

robert c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENY P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIA V.  |  Overall Experience 
Rating:
5.0

Excellent Service

brenda f.  |  First Impressions 
Rating:
3.0

The manager wasn’t helpful at all. She was mean and had a very nasty disposition! My worst experience in dealing with uhaul.

Marvin H.  |  Overall Experience 
Rating:
4.0

There was a leak in the unit. Luckily nothing of sentiment was ruined.

Margaret G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA M.  |  Overall Experience 
Rating:
5.0

Your manager Phyllis and her team are amazing. They provide great customer service. Thank you.

Judd B.  |  Overall Experience 
Rating:
1.0

Storage and unit were fine customer service line awful Lies and stories changing will never rent a uhaul again.

Casey C.  |  Overall Experience 
Rating:
2.0

Doors need repairing and they park trucks in front of your unit. Then it takes 2 hours to move it.

ROBERT W.  |  Overall Experience 
Rating: