Customer Reviews for U-Haul Moving & Storage of Orange Park

We had some confusion but it worked out perfectly. You haul was awesome.

very professional team

Great service all around

The truck we rented had a leak. My sofa and clothes that were in a suitcase were wet. It had been raining both days that we had the truck. It should be fixed before another customer rents the truck.

I was charged an extra $20 and have not received a reason yet

I didn't find anything lacking!! Everything was great!!

Extremely disappointed that your white male customer service employees were not wearing masks and that the counters didn't have shields, either.

The truck smelled like smoke. All employees should wear a mask inside the store. Pretty good service though.

Vehicle was clean but fasten seat belt indicator stayed on kept beeping. The check engine light came on and stayed on. Employees were great though.

Dalton, Trevor and Dustin provided great service and very knowledgeable.

Dalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.

Hate hate hate your check in status for returning truck! NOT user friendly

First trailer rec'd got a flat tire & had to return it. They made it a fast easy return & gave us another trailer. Good service at this location..

Very poor customer service, didn't care at all about the condition of the vehicle

Front desk gentleman was very helpful, friendly, and knowledgeable. After rental was complete, they pulled the U-Haul up to the front door. There was a mix up about which truck was mine, the man outside checking in trucks was very rude, and unhelpful.

They were very helpful and friendly.

Really like working with the older retired Navy Man. True Gentleman and very helpful.

Exceptional employees, Thank you

The customer rep was the same on both pick-up and drop off. He was knowledgable, friendly and fast, making the rental that much better as I was on a tight schedule. I have rented from this location numerous times and will continue to do so. Extremely satisfied with the equipment and customer service!

I didn't have an issue with the location. Returning the equipment was a hassle . Took 2 phone calls and over an hour total time. Still don't know if they managed to handle it or not

Quick check in process

When unhooking the equipment, put the cover back on the light hookup connection

Due to that lady in St Augustine I wil not recommend Uhaul period. I wouldn't want anyone I know to be possibly subjected to that

Failed to load appliance dolly for reservation.

Fast service, friendly staff, great experience - not much to improve upon.

N/A

The truck pulls hard to the right, steering wheels shakes over bumps like something in front end is worn out, ramp was hard to get in and out for access. I'm allergic to dogs and cats and there was dog hair and a chew treat under drivers seat. Truck was sanitary and cleaned inside

I returned trailer the same day. I received a call days later asking where it was??? No problem though. Every time I've rented Uhaul from the Blanding location it has worked out very well. Good equipment at a reasonable price.

Always on point. Very professional. Convenient and Easy to use.

The service guy did a good job setting up the rental for me.

Good service

Give me a Discount

Maybe the person could get out of their chair instead of just pointing to a truck in the parking lot....

I've rented from this location more than once. The equipment is clean and the staff are polite and professional.

Staff were nice, equipment is parked where its a bit hard to get to due to locations setup.

It is hard toget in contact by phone sometimes. Not sure how it can be changed though. I have used your services many times over the last 30 or so years. Never a problem. Thank you.

Unit has clearly been crashed. Steering wheel is way off to the right, unit pulls to the left. Units rear pulls hard over to the right and the unit is twitchy. Unit has several clunks in the front end and it's ver loose. Unit shakes so bad it tossed my drink out of the cup holder and the steering wheel is almost impossible to hold. Seat belt is spun and can't be pulled out correctly.

Everything was good

None, everything was perfect

They were way understaffed and when I asked an employee how much longer it was going to be to return equipment after standing there 10 min and nobody came he was rude, arrogant and a pure asshole. I will NEVER use uhaul again. It is not my problem management can't make sure staffed. You can all go fuck yourselves too many other moving and storage companies

The truck was clean and ran great. It had a very heavy after shave smell. I only wish you had a military veteran discount.

I was supposed to originally pick up at Roberts Jewelers I was told they closed at 5:00 I was there at 4:30 and they were closed had to call U-Haul waiting around for 45 minutes then they sent me to blanding boulevard to get the trailer that I needed.

Efficient fast and friendly

The manager Dustin and his employees were knowledgeable and prompt. Helped every way they could. I will use them in the future and recommend them to anyone!

Customer service was bad they were short staff and one employee was angry didn't really speak to me or do a walk around to show previous damage. I waited about 20 minutes to check out vehicle after Although I did the early check in. I was told I would be charged .59 a mile because they didn't have the pick up truck I reserved but I was charged .79 a mile.

I thought the entire process was a success. No complaints here.

I use this location often and am happy with the service provided.

Every time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.

Did everything online to so that I didn't have to stand in a long line like they said to do. Got there and still had to wait in a long line. Stop recommending doing every online to keep from standing in a long line if that is not the case. Just state we recommend to do it online and that's it!

Staff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.

I was charged for fuel which I did not use. The truck was on 3/4 when I picked it up as per picture I took with agent there. I only drove the truck 17 miles. Please refund me the fuel charge. Thank You.

It was very clean and easy access but I don’t like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.

Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn’t get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...

The representatives where the absolute best. So very helpful and extremely friendly.

Phenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!

Everyone was so nice. The unit is easy to get to. Price is ok.

The loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn’t allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It’s not optimal to have 24hr access but only be able to actually move larger items during regular business hours.

it worked for me

After traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn’t have asked for a more positive experience. The facility was very clean!

The staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.

fine service and the employees were very nice,

Joel Rocks!!!!!!!!!!!!!

An excellent facility. Everyone is very nice.

Joel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work

Every single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again

Very supportive customer service

Had a great experience here.

Very satisfied with the service.!

Very unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????

The facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.

Friendly service.

Don't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?

The service I received was great

I arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.

Great management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!

Access to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It’s been frustrating.

We had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!

Easily accessible with a 26’ truck and open late.

Meagan has outstanding customer service and is a great access to your company.

Everyone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.

Joel is an amazing manager and he really does his best to put the customer first.

checkin & registration and getting myself into the storage took no time. would use again, 10/10 for service!

N/A

Great storage facility

Wait time way to long

The main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.

$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.

Always friendly and helpful

Awesome experirnce.

Friendly employees. Charles was very helpful.

I had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it

The general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!

My unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.

great place, great people!!!! Good equipment for us.

Staff very freindly but SLOW

The staff was always friendly and helpful.

The owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.

Amazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.

Very helpful

great service

Good customer service friendly

j

Clerk was very nice and courteous.

Need more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.

The staff was extremely helpful and went above and beyond the to fulfill my needs.

Always a great experience!!

Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!

It was a great experience. No problems with anything.

I lost two mattresses because they had water damage and of course they didn't cover anything for us

Will come back

Very happy

Everyone was helpful and friendly

Great service

I have been using this u-haul facility for many years, staff and products are always great!!

Your GM, Grant I believe, is a class act. Absolute great customer service by him and his team.

I was just disappointed that they ha a water problem,

Great service

Thanks

GREAT PEOPLE

Great service

Very helpful staff.

I had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.

Everything exceeded my expectations.

The place was clean. The service checking out was very slow.

Great place for you to store your things. Great security and well maintained.

The staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.

Great service

Everything was as good or better than expectations.

Some of the people at the counter need to get a personality also very understaffed line almost outside to get truck

When I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.

This location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!

Thanks

There were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.

AWESOME STAFF AND MGMT!

Move-out was easy and pain free.

Everyone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃

Amazing customer service!

This storage facility is very convenient and the employees have always been very helpful.

The staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.

Uhaul was super useful!

Thaks for all you all did.☺☺☺

Nice

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