Customer Reviews for U-Haul Moving & Storage of Orange Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Orange Park

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Greg C. on

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Keep doing what you are doing!

George D. on

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Elwood P. on

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These people know how customer service works. Starting with the young lady who helped me to the manager taking time to solve problem with my car. Professional is one of the best ways to describe my experience. Made me feel like family.

Marlene G. on

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We had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!

Vivian T. on

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I'm not sure there is anything that can be improved at this time.

Debra G. on

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Kevin M. on

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Great personnel at this location. Friendly & wanted to ensure all details were understood. Glad Uhaul is the one-stop shop for moving. Keep the wheels rolling.

Lucas K. on

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My experience was fantastic. The staff was very friendly and helpful. This was the best equipment rental experience I have ever had. The trailer was in fantastic shape and both dollys I rented were also in great shape and performed flawlessly. The Orange Park location is doing it right and I will recommend them to anybody needing rental equipment to move.

Jessica K. on

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Easily accessible with a 26’ truck and open late.

teresa W. on

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KEN B. on

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This is the second time I have dropped off a trailer there. The service is outstanding

Nicole B. on

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Mario A. on

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We had a bad experience with your night manager and the next morning with the lady at the counter. The night manager Charles Richardson Jr came to my husband yelling because he had park in the wrong spot when my husband got of the truck and apologized for his mistake Mr Richardson jump in the truck and drove it aggressively to the correct spot. My husband ended up leaving our sunpass and keys to his truck in the rented vehicle. We spent $350 on a spear key so we could move our truck. This morning we tried to explain to the lady in the front desk and she immediately interrupted and said she couldn’t do anything and to send and to contact the general manager instead. Sorry but your customer service is on the ground , and we paid for this crappy service

tim L. on

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Great service,friendly staff

Andrew R. on

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Deborah B. on

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gevonnia T. on

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Everything was fine, good job by joel and his team

Tanganetha M. on

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Great customer service

Carlos R. on

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Scott S. on

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Charles S. on

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Robert B. on

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To much wasted time on computer. Don't like all the invasion of privacy taking pictures of driving pic ECT ect.

Mary E. on

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There was roaches in the truck and if my house ends up with roaches you guys will put to get ride of them also the truck wasn't even safe to drive on the roads I almost went into the woods with the truck because the front end is messed up and didnt even deive straight i had to bring the truck back because i was afraid something bad was going to happen so I will never get another truck from this place they wasn't even concerned about any of the problems with the truck

S G P. on

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I reserved on line, got there a few minutes before my appointment, had fast efficient service, got a very nice, clean, low mileage van and out of there in no time. I returned the van sooner than I had expected and once again, fast, efficient and pleasant transaction with an adjustment in my contract to reflect the actual time used. I will return!

Carlos H. on

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James S. on

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The van I rented was a 2019 with 6200 miles, still like new. It was very clean and was perfect for what I needed.

richard A. on

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Rental agent and team was very friendly and helpful. We talked in the yard to see the best options and then also helped inside. Very good customer service. Will use this location again because of this.. Thank you

Jim T. on

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Very efficient!!!

Sheila C. on

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HECTOR R. on

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Nothing, keep up the good work!

Dakota M. on

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LUIS M. on

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Excellent

Jerry S. on

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great customer service.

steven B. on

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You do it everyday already. It's hard to improve when you are great.

Stanley L. on

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Timothy R. on

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Elena H. on

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Mary Ann J. on

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Georges H. on

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gerald B. on

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Richard J. on

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Linda W. on

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Meagan has outstanding customer service and is a great access to your company.

megan t. on

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Everyone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.

betty s. on

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Joel is an amazing manager and he really does his best to put the customer first.

christian h. on

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checkin & registration and getting myself into the storage took no time. would use again, 10/10 for service!

Ella T. on

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N/A

WENDY J. on

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Great storage facility

michael b. on

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Wait time way to long

Shelley F. on

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The main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.

Ramon G. on

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$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.

william h. on

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Always friendly and helpful

james v. on

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Awesome experirnce.

Donald L. on

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Friendly employees. Charles was very helpful.

Zachary M. on

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I had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it

Kimberly R. on

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The general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!

Donald H. on

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My unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.

Sharon m. on

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great place, great people!!!! Good equipment for us.

JAMES S. on

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Staff very freindly but SLOW

kimberly b. on

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The staff was always friendly and helpful.

KIM H. on

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The owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.

Sharon m. on

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Amazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.

Carly A. on

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Very helpful

Michael L. on

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great service

larry a. on

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Good customer service friendly

Mike C. on

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j

JAMES S. on

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Clerk was very nice and courteous.

Deborah P. on

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Need more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.

ANDREW S. on

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The staff was extremely helpful and went above and beyond the to fulfill my needs.

Timika R. on

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Always a great experience!!

Dustin H. on

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Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!

Steve K. on

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It was a great experience. No problems with anything.

BASEL H. on

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I lost two mattresses because they had water damage and of course they didn't cover anything for us

shailesh j. on

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Will come back

Brian S. on

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Very happy

Susan C. on

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Everyone was helpful and friendly

MICHAEL S. on

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Great service

Greg s. on

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I have been using this u-haul facility for many years, staff and products are always great!!

BRIAN P. on

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Your GM, Grant I believe, is a class act. Absolute great customer service by him and his team.

Patricia L. on

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I was just disappointed that they ha a water problem,

Brian R. on

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Great service

Don R. on

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Thanks

Mike C. on

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GREAT PEOPLE

Luis A. on

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Great service

STEVE H. on

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Very helpful staff.

Whitney B. on

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I had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.

steve h. on

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Everything exceeded my expectations.

Leonard T. on

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The place was clean. The service checking out was very slow.

gary w. on

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Great place for you to store your things. Great security and well maintained.

timika r. on

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The staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.

Sean J. on

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Great service

steve h. on

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Everything was as good or better than expectations.

jacqueline w. on

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Some of the people at the counter need to get a personality also very understaffed line almost outside to get truck

bryan d. on

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When I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.

Patrick r. on

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This location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!

Laurie k. on

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Thanks

SUSAN W. on

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There were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.

Enji B. on

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AWESOME STAFF AND MGMT!

Amber P. on

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Move-out was easy and pain free.

kaitlynn B. on

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Everyone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃

Sara T. on

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Amazing customer service!

LYN M. on

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This storage facility is very convenient and the employees have always been very helpful.

DOUG B. on

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The staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.

maelynn n. on

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Uhaul was super useful!

Carrie W. on

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Thaks for all you all did.☺☺☺

John P. on

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Nice

Katina K. on

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