Customer Reviews for U-Haul Moving & Storage of Orange Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Orange Park
marcea W. on
Everyone was so nice and helpful!
donald L. on
I am high disappointed in the service the wheel blew out took them hour an a half over the arrive time they gave me. Then the wheels was flare the next morning and it took them so long again to come fix it not happy with the service I had at all
Tammy B. on
Location is convenient, staff are knowledgeable and friendly. Third rental in a year, all have been great
dwight v. on
Very supportive customer service
Craig N. on
Had a great experience here.
louis S. on
Everything was painless!
john c. on
Very satisfied with the service.!
Scott M. on
It was only blankets the the questions, location and service Are still relevant.
Donald H. on
Very unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????
Kathryn F. on
Great customer service. Quick process, and we were on our way in no time at all.
Kenneth R. on
VERY GOOD JOB
JASON W. on
Great service! I arrived right at closing time and was treated extremely well. Thanks for making my move a little easier!
Peggie-Sue M. on
The complete experience was terrible.
ROBERT K. on
The facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.
AMOS JEAN B. on
The Gentleman offered me a customer service beyond expectation. I thank God for him and I hope that he will continue to excel in customer satisfaction.
Robert M. on
Friendly service.
Nick J. on
When I created my order I listed my drop off location as Boston MA and I was I informed by my pickup location in Orange Park that I could then drop off my trailer at any location in the Boston MA area. However, when I arrived in Boston MA I was informed that I could only drop it off at one specific location in Boston. After an hour of speaking to the both managers in Boston and Orange Park I was informed that I could only drop it off at one specific location in Boston. This process of drop off location selection was very misleading for me as a customer which lead to a very UNSATISFACTORY experience.
Del A. on
Worked with me very well. Couldn’t of asked for friendlier or more efficient service. I had some damage but it was covered by the insurance with no hassle at check in.
susan s. on
Don't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?
Neal M. on
The inside of the windshield was so dirty I had to stop down the road and buy cleaner so I could see. Other than that it was great.
david F. on
Just have more than one person working trying to take care of about 6 customers
Carole S. on
There is something wrong with the engine and it was leaking gas. Very dangerous.
maureen L. on
My return wasn’t processed quickly with the holiday and I received an email saying I had not returned my equipment which caused me stress.
Jorge S. on
All the personnel were very helpful during the experience. When I called to get the rental extended, the representative was very helpful and able to accommodate. Great experience!!!
Maria S. on
Used them many times. Always good, pleasant service, especially from Joel.
jose D. on
I don't think you should do anything everything looks so good and organized.
Julie B. on
So very helpful at explaining everything!
marcus R. on
Closed.
Matt P. on
They were great
Joel M. on
Uhaul mobile pick up started our move by putting us behind two hours. Customer service for the mobile app is horrendous, my reservation number would not associate to my profile and support had no idea why. We had to do a massive work around The uhaul truck was leaking from the top right hand corner. Water advanced onto a lot of our belongings. there was an uncovered dent/scratch on the driver door that didn't have any documentation or a sticker on it.
mary Y. on
Great service.
Jack S. on
Great drop-off experience, quick and easy. The associate was very friendly and made the trailer drop-off very easy.
Teresa A. on
I have had to call on a moments notice everytime and this location I use has always been the most accommodating to my needs. I will never use anywhere else. This location have the best crew ever!!
John D. on
Everything was okay until I returned the truck that we had rented it had been raining the night that we unloaded the truck when we returned it early the next morning the guy checking it in said they had to charge me $25.00 for cleaning there were a few foot prints on the floor that a broom could have swept out in a couple of minutes we have rented from uhaul many times from this location but will be the last time.
Prentiss W. on
Staff are quick efficient and professional. It’s a very well ran machine over there.
richard B. on
This location was very helpful and ready to go the extra mile for there customers, I will recommend this location to my friends.
Ricardo D. on
Love the service.
Victor V. on
Keep up the good job
Bruce S. on
Not much. Everything was done well. Could have offered a dolly
Ralph L. on
Awesome
Reginald A. on
Everyone was friendly and very helpful!
Jeannette S. on
Passenger got car sick from the ride. A lot of bounce for the 10 truck. Easy driving though. Thank you!
Cameron R. on
I love Uhaul and their staff. Great company!!!!!!!!!!!!!!!!!!! thanks Cameron
Douglas J. on
Fast easy drop off
Robert G. on
Joel was a pleasure to deal with. He was courteous and is an asset to your organization. Excellent transaction....
Adgenora M. on
The service I received was great
Mollie A. on
I arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.
William M. on
I wasn't able to get there until right at closing time. They didn't make me feel rushed or as if I was cutting in to their time. I felt very accommodated and welcomed. I would recommend this location to anyone. Many businesses nowadays take customers for granted and the customer service is very poor. Not at this location. If the guys get to see this I would like to say thank you again!
LAWRENCE S. on
nothing-everything was what i expected
hannah b. on
Great management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!
candy t. on
Access to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It’s been frustrating.
Phillip C. on
Awsome experience ty.
Edward P. on
Both employees were very nice. The manager resolved an issue for us during the rental process. Made the reservation picked up the truck and returned the same day it was very easy process.
Leland T. on
Excellent service. Great location. Easy in and out.
KIM W. on
Mr. Joel Wright assisted me with my transaction and made my entire visit from check out and check in very smooth and enjoyable. It shows in his mannerisms and professionalism how much he cares about a successful business. This is always my Uhaul location of choice.
Werner M. on
Very friendly and helpful staff.
Brian B. on
I had a good experience overall
edward B. on
When I made the reservation I told the person we were going to drive a Golf cart in it and trailer it to our new place. Well when we got to the location I noticed the trailer didn’t have much of a ramp. However I had a Beast of a Cart and with some pushing help at the end we made it in ! Otherwise service was GREAT & the price was RIGHT ! Thanks
thomas O. on
This was not the closest location, I had arranged to drop it off somewhere else and then I was called by uhaul and told that I hadn’t set up a drop off. I eventually was told that they saw that I set it up but they were out of space for trailers. That was upsetting that uhaul tried to make the mistake look as if I was at fault.
larry R. on
The personal professionalism was excellent thank.
Marlene G. on
We had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!
Jessica K. on
Easily accessible with a 26’ truck and open late.
Linda W. on
Meagan has outstanding customer service and is a great access to your company.
megan t. on
Everyone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.
betty s. on
Joel is an amazing manager and he really does his best to put the customer first.
christian h. on
checkin & registration and getting myself into the storage took no time. would use again, 10/10 for service!
Ella T. on
N/A
WENDY J. on
Great storage facility
michael b. on
Wait time way to long
Shelley F. on
The main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.
Ramon G. on
$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.
william h. on
Always friendly and helpful
james v. on
Awesome experirnce.
Donald L. on
Friendly employees. Charles was very helpful.
Zachary M. on
I had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it
Kimberly R. on
The general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!
Donald H. on
My unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.
Sharon m. on
great place, great people!!!! Good equipment for us.
JAMES S. on
Staff very freindly but SLOW
kimberly b. on
The staff was always friendly and helpful.
KIM H. on
The owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.
Sharon m. on
Amazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.
Carly A. on
Very helpful
Michael L. on
great service
larry a. on
Good customer service friendly
Mike C. on
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JAMES S. on
Clerk was very nice and courteous.
Deborah P. on
Need more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.
ANDREW S. on
The staff was extremely helpful and went above and beyond the to fulfill my needs.
Timika R. on
Always a great experience!!
Dustin H. on
Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!
Steve K. on
It was a great experience. No problems with anything.
BASEL H. on
I lost two mattresses because they had water damage and of course they didn't cover anything for us
shailesh j. on
Will come back
Brian S. on
Very happy
Susan C. on
Everyone was helpful and friendly
MICHAEL S. on
Great service
Greg s. on
I have been using this u-haul facility for many years, staff and products are always great!!
BRIAN P. on
Your GM, Grant I believe, is a class act. Absolute great customer service by him and his team.
Patricia L. on
I was just disappointed that they ha a water problem,
Brian R. on
Great service
Don R. on
Thanks
Mike C. on
GREAT PEOPLE
Luis A. on
Great service
STEVE H. on
Very helpful staff.
Whitney B. on
I had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.
steve h. on
Everything exceeded my expectations.
Leonard T. on
The place was clean. The service checking out was very slow.
gary w. on
Great place for you to store your things. Great security and well maintained.
timika r. on
The staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.
Sean J. on
Great service
steve h. on
Everything was as good or better than expectations.
jacqueline w. on
Some of the people at the counter need to get a personality also very understaffed line almost outside to get truck
bryan d. on
When I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.
Patrick r. on
This location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!
Laurie k. on
Thanks
SUSAN W. on
There were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.
Enji B. on
AWESOME STAFF AND MGMT!
Amber P. on
Move-out was easy and pain free.
kaitlynn B. on
Everyone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃
Sara T. on
Amazing customer service!
LYN M. on
This storage facility is very convenient and the employees have always been very helpful.
DOUG B. on
The staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.
maelynn n. on
Uhaul was super useful!
Carrie W. on
Thaks for all you all did.☺☺☺
John P. on
Nice
Katina K. on
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