Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Orchard Park Rd

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Ryan B. on

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Great easy use. Thankful for the extension of rental and by returning it earlier than anticipated we didnt get charged for a second day. We will recommend to friends and family in the future.

molly s. on

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It was the weekend so no attendant moving trucks were parked in front of moving truck so people couldn't get their trucks and the online process of dropping off taking pictures downloading your location all took a long time and seemed very not user-friendly please go back to paper thank you

dan c. on

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Thank you

Robin T. on

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The transmission was very slow to shift, sounded like the truck had to work really hard even. Before it was loaded

Robert T. on

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DAVID O. on

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Robin A. on

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Alan S. on

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linda l. on

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Waited in line for over 1/2 hour to get the truck paperwork done, only to leave and see that it wasn't Full of gas like they told me and like the paper said it was. So I went back and waited for someone to come out to look at the gas gauge and see it wasn't full change the paperwork. Then to finally get home to begin loading it and realize I am locked out of the truck. I placed the keys in the cup holder and apparently my arm had hit the pop up button as I was getting out. So I call the store and get a recording saying it would be a 15-20 wait on the phone. So we get back in the car (THANK GOD WE DIDNT LEAVE THE CAR WHEN WE PICKED UP THE TRUCK) drove back to the Uhaul store to wait again then be told that there is NO OTHER KEY'S ?????? I would have to call a Locksmith???????? so after making quite a few calls we finally were able to begin loading at 11:30. Which gave us only 3 hours or pay more for going over 6 hours.

Angela O. on

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Daniel Z. on

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James F. on

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Susan S. on

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It was a long wait to get the truck, only because there seemed to be only one person doing all the work. She did a great job. The long wait was the only issue I had.

Eugene C. on

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Ryan P. on

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J DAVID S. on

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Lynette S. on

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As soon as I got home with the truck I realized I had a flat tire on the right front tire. My suggestion to U Haul would be to make sure they inspect the trucks before they let a customer drive off in a truck that has a flat tire. I drove this truck to Pittsburg and had to stop every 30 miles to put air in the tire since the tire had a leak in it.

robert d. on

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Ashley K. on

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edward M. on

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Jordon O. on

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lisa m. on

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when i filled up the tank it took almost 4 gallons of gas, i only drov 18 miles and did not leave the truck on at all unless i was driving it, there is NO WAY the truck gas tank was full when i picked it up, so i over payed for gas as i know for a fact the trucks get better than 5 miles to a gallon. I was not a happy camper yesterday when i returned the truck and they would not credit me (even though i had the receipt from buying gas two minutes earlier at the gas station across the street). Your staff showed be empowered to rectify situations such as mine, instead they gave me reasons and excuses why they could not satisfy my issue.

Susan H. on

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Al D. on

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Sales person was

Everette R. on

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7:00 START OK , BUT 3 CUSTOMERS ~ 7:15 1 REP FOR 15 ~ 20 MIN.

Justina G. on

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I was not very happy because I chose a location closer to where I live and because I made my reservation on line they changed it to a further location (6 miles further) so I had to pay for 12 extra miles. They said the location I ordinarily choose didn’t have the size I needed. If I had been given a choice I’m sure I could have found something in between where I was moving from and to that would have saved me mileage and money

Frank F. on

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William V. on

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nothing every thing was great

Steven L. on

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Dylan K. on

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Mike S. on

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Easy in, Easy out. They make it so Simple.

Mike S. on

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Easy in, Easy out. They make it so Simple.

Kevin S. on

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Walked in got what I needed walked out, couldn’t have been better!

Karl G. on

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No one answers the phone. Tried 3 -4 times and got transferred to the national call center. Olean answered, Wellsville answered - no one in Orchard Park ever answered the phone. Frustrating

Frank L. on

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karen c. on

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was very quick to return truck

Marc Z. on

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I would not recommend the call center. She told me I was getting an open trailer 1 way from Buffalo to Rochester. She scheduled me for an in-closed trailer that was not wide enough for what I needed to haul. Luckily the location had a trailer I could use. But I had to drive it back to to buffalo from Rochester because it had to be in the same Location. I will never use the call center again they do not know what they are doing. The employee at the center even said so.

Scott S. on

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My experience was great. Second time in 9 months I’ve used this service........ its been a great!!!!!

Joshua G. on

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Janet R. on

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Excellent customer service. Thank you

Shane O. on

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Laura B. on

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Raymond W. on

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Nothing...everything at this location was terrific. The staff was courteous, helpful, and attentive to this customer's needs. Our trip went off without a problem.

Tomas K. on

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Richard S. on

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5x9 ramp trailer rented; dried mud from tow vehicle splattered on front & L fender. Should have been washed. I returned in same condition.

John F. on

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Daniel H. on

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Make sure your trucks do not have leaks

MERRIL M. on

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fast easy painless

Tom V. on

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Very friendly and helpful. Highly recommend this location.

Jennifer N. on

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Joseph S. on

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Kyle O. on

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david l. on

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Great people to work with, plus they had what I was looking for.

Ray S. on

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Christina L. on

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Elizabeth L. on

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shifting was a minor problem during the drive

Clark R. on

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Thomas Z. on

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alex s. on

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Call center needs improvement--did not understand what I was asking for-had to keep repeating myself-would be better if I can call the location locally rather than phone call be transferred to central call center

Travis F. on

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Richard S. on

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Professional and courteous

Heidi R. on

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Folks working were very helpful and friendly.

Joseph W. on

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Don L. on

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Driver’s windshield wiper was inoperable. Driving in the rain (!!!) was dangerous... tough to stay on timeline.

Jacob M. on

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Check trucks and equipment better

shayvell w. on

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My U-Haul rental windshield wipers was broken also the back door was not sliding properly

Jessica S. on

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Have more employees on

John B. on

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It wasn’t my requested location so it was a minor inconvenience to go there

Taylor M. on

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Quick and easy!

Jonathan P. on

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Joseph S. on

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Thomas B. on

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Trailer was not clean. Deck was covered with broken class, tiles and nails. Make sure it is clean before customer picks up.

Marissa S. on

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The two workers were extremely helpful and knew the correct information regarding our rental.

Marc P. on

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Nothing You're doing great.

andrea w. on

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Heather S. on

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Richard H. on

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nothing, everything was very professional, quick and easy. staff very knowledgeable, friendly and helpful.

Don W. on

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ROGER R. on

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none that I can think out - good experience with plenty of communication with uhaul

Ed B. on

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Dana F. on

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dan A. on

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Guys were great easy in and out

Patrick K. on

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Nicole C. on

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They called me the next day and said they were having computer issues the day I returned the uhaul and that they owed me the $60 deposit back, they could cut me a check or mail it. I told them I would come to pick it up because I did not have my PO Box set up get. Drove 40 miles back to pick it up and they called me right before AI got there and said they just refunded it to my card. I think they should have just did that in the first place.

James M. on

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John M. on

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peggy b. on

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Not a thing!

Thomas J. on

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jacob l. on

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Duncan L. on

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Answer the phone, I tried numerous times to make contact but frustration took over so I drove down taking a chance you had what I needed. It was busy but you need a better system in place, I work in customer service. I understand both sides. The morning staff appeared to be annoyed they had to be there. The woman checking me back in, should give lessons to the morning crew, she was helpful and pleasant.

eric r. on

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John R. on

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Madeline R. on

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Paul C. on

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Polly B. on

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I had to fill the tank to full as it was too hard to figure out between 3/4 and full. Which was fine, but maybe throw me a bone and offer $10 off the total or something.....

Richard S. on

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amanda b. on

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A little computer trouble but was quick to fix and got us right out the door! Very friendly staff from making the reservation, having to call back to adjust it, then one more call to say we’d be late, to picking up the trailer!

Ernest S. on

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dennis a. on

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Large U-Haul facility.....it stands out in this busy location but large facility that was easy to find. Wait was short and check out was extremely simple and quick allowing me to get on with my plans

joie g. on

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JACK S. on

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Lance G. on

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Sandie L. on

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Very friendly and efficient. In and out were quick and easy to. Thank you!

Justin C. on

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Gerald M. on

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Excellent experience!

lisa w. on

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Richard C. on

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Kyle B. on

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Ann J. on

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It was my second rental from them within a week everything went extremely smooth also used there suggested movers they were awesome the movers were very friendly and polite and on time and they came from Jamestown. Andy was very professional.Thank You

Douglas D. on

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Lauren M. on

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I got doubled charged, because they gave me a wrong auto transport and never switched it on the paper work. Instead of handling it, they made it seem like I still had a trailer 2 days later. Very disappointed

Vincent L. on

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Fast In and Out. Thank You

James M. on

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Truck smelled of cigarette smoke very badly, and had cigarette butts all over the bed. Windshield had thick film on inside from smoke. Someone could of cleaned the truck, and sprayed some air freshener.

ruth h. on

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All went smoothly. Agent okay but not over friendly.

Grant A. on

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Notifying a customer that the equipment does not have snow tires in a snowy winter area or even seasonal tires) would be a good thing. Not being notified creates an unnecessary and dangerous situation.

Robert D. on

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I over paid and still have not gotten my reimbursement after 4 days

Charles L. on

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Brittney B. on

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Nathan B. on

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Lorrie R. on

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Joan S. on

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Curtious and efficient! Out in less than 10 min with truck reservation.

Richard f. on

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Niklaus S. on

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Self pick up with online verification has to be improved. Too time consuming, it is faster to stay in line. Lock box didn't open. So, what's the point of it? Pain

Brittany B. on

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Betty M. on

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The person there attended be was very nice . I would definitely recommend this Uhaul rent to anyone. Ty for your service

Elaine K. on

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Joann M. on

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The sales associate was friendly and knowledgeable.

Mark S. on

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Nothing it was perfect. Andy was super and we are extremely pleased.

Kim C. on

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Duane s. on

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Marcia R. on

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This vehicle reeked of cigarette smoke. Please remind customers at pickup time that it’s a nonsmoking vehicle. Please remind workers to air vehicle out before renting! I coughed constantly in the truck.

jason p. on

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I arrived to pick up a truck I reserved a week earlier. Truck wasn't ready and was covered in snow. The windshield was frozen solid. The associate pulled the truck out and said it will warm up and melt in a little bit with zero effort to prepare the truck. Luckily the individual who dropped me off had a large ice scraper I could use. After about 10-15 minutes of scraping the truck was finally safe to drive off the lot. In all my pickup experience was very disappointing due to the fact it should have taken 5 minutes not a half hour to leave with the rental truck.

Dan B. on

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Clean the snow out of the parking lot so I do not have to get wet feet when hooking up trailer

Thomas W. on

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Staff was professional, pleasant and informative. That’s exactly what I wanted and exactly what I got. The guy could have easily been less service oriented because that’s what I expected. I was pleasantly surprised. I saw him engage with other customers and he had the same professional and polite attitude. Really good employee and a really good experience for me. Thanks

Richard L. on

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diane c. on

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mike b. on

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john f. on

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When I returned van I wanted to lay cash I was I had to wait 15 mins to 1/2 hour because the person who receives returns was busy. I gas to return to work resulting in my having to come back to settle invoice. Found this vey inconvenient as my day is always presents a new challenge.

Ryan S. on

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They didn't even give me a tour of the truck to let me see what scratches and dents were were already on the vehicle. Also I got charged a shit ton in hidden fees.

Michelle B. on

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Douglas V. on

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Leszek B. on

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Nicholas B. on

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Fred D. on

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the truck was driven 14 miles and put in 3 gallons of gas but I still got charge eight dollars for fuel don't agree with this final bill should be done when I'm still there

Joann Q. on

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Jacklyn S. on

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Richard T. on

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Upon return my husband attempted to tell the guy they charged us two day rental and he stated " I can't do anything about it..." handed my husband a business card which we had no success with speaking to anyone.

Martin B. on

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The general manager personally processed my rental, he and staff were very professional. Great job all the way around, would definitely recommend this little location to others.

Lyndsay F. on

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Brian C. on

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Warren K. on

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I was so surprised and how amazing the customer service was. Everyone who helped me made it super easy, the quote was accurate, the equipment was in perfect working order. I've had some bad equipment rental experiences and was prepared to do battle here, but was blown away at how great everything was. Big fan

James B. on

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maintain or grease your roll up doors

seth d. on

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Thank you for quick processing, the weather is getting colder.

Becky E. on

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Every staff member was polite, extremely helpful and organized.

Joshua R. on

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Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

steve w. on

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Very professional and courteous