Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

5,713 reviews

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

(716) 675-9343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.

Daniel E.  |  Overall Experience 
Rating:
2.0

The installation of the hitch on my vehicle was unsatisfactory. When we drove it home the passenger side brake light did not work. Upon returning to the location to ask to have the installer check the light he would only say “Everything worked when I completed the job.” When I brought a receipt from a car dealership service department indicating a wire was not attached the manager offered to reduce labor costs on my bill to cover my payment to the car dealership. Everything else related to trailer pickup and drop off was excellent.

Norman K. 
Rating:
3.0

I was charged for damage that did not happen. And because the front desk staff did not tell me to complete the pre check that was sent to me via text after I was already on the road, there was no way I could prove I did not cause the damage.

Chelsea C. 
Rating:
2.0

Booked through a gentleman and he said I could leave truck in Fredonia. I get a call the afternoon before I move saying I have to bring it back to orchard park. Then they proceeded to charge me miles both ways! I asked for manager to call me when I returned truck and the lady at the counter told me she would leave a message. It has been over 3 days and I have no response. I also booked movers from here as well. I booked with Kimya and the movers never showed! The owner would not communicate well with me. The other movers we hired in Fredonia from T&A were wonderful and efficient. Overall, I do not recommend this location very poor customer service and costing extra when it should not.

Ashley R. 
Rating:
1.0

Fix the trailer, tie downs were ripped or useless and the marling lights didn't work on the one side

JACOB C. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
1.0

ordered a truck one week in advanced,went to pickup at cheektowaga NY Location the truck was not there,they had no other truck or van for me, had to drive 20 miles to other location to pick up a truck there wasted 30 minutes both ways when i had only 5 minutes from the cheektowaga location. very bad

Robert O. 
Rating:
4.0

The truck would barely get up to speed once loaded, and it kept hesitating.

Prisca B. 
Rating:
4.0

I was supposed to receive a furniture dolly and got an appliance dolly instead.

Julie K. 
Rating:
5.0

Very efficient and courteous

Mark G. 
Rating:
2.0

They didn't install the lights

Gigi T. 
Rating:
5.0

Employee was very friendly and personable. Made the process quick and easy!

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
2.0

Make sure the rules are the same online as they are in the store

Tim R. 
Rating:
5.0

Both staff in duty were very professional. They were very helpful with rental, hooking equipment up and pleasant to deal with.

Craig C. 
Rating:
5.0

All the staff do a great job. Very knowledgeable and friendly.

Donald M. 
Rating:
4.0

The lighting in the hall was fine. It would have been helpful if there was a light in the storage room

John W.  |  Overall Experience 
Rating:
4.0

I had a brand new GMC van, you should reintroduce this model for the entire fleet! Fuel economy was well, backup camera eas extremely helpful. Cage cargo area felt secure and sturdy. However, I would build covers to go over the interior of the back wheels to prevent damage. Other then that, two thumbs up!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Richard O. 
Rating:
4.0

NC

Jerry P. 
Rating:
2.0

I had a military discount and the lady took off $10.00 instead of 10% .I understand the people before me upset her. I will never do business with you again.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

Upon dropping the trailer off, the young man stated he was going to send me a receipt. I did not get a receipt. I received a call from another location (which was the original drop off location) that I did not drop off the trailer. I had to call the Orchard Park, NY location and demand a receipt. Making that extra call was annoying and took time out of my day. They should have sent me a receipt via email right then and there.

Jennifer S. 
Rating:
1.0

Terrible customer service. Shockingly snarky and rude. When I called him on it he actually pushed my credit card and drivers license back at me and walked away, refusing to complete the pickup of my reservation, I had to go to another representative to finish.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Nelson E. 
Rating:
1.0

Very rude Assistant Store Manager and return counter girl. Trailer also hooked up wrong.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

EA M. 
Rating:
5.0

Customer did not leave a comment.

Kandace H. 
Rating:
2.0

Some of your people are so toxic that I will now go to this store only as a last resort. I had a hitch installed on my new car and rented a 5x8 trailer 2 weeks later. Some people were so unpleasant (an assistant manager and his girlfriend) that I went elsewhere to buy the bike rack, kayak rack & roof rack. I'm also shopping for my own 5x8 trailer. To be fair, many of your people are really good but a few bad apples make everybody look bad. Also, some of your policies put your people in unnecessary conflict with customers. I stood in line and had to listen to a guy who had to be out of his apartment for month end and had a 1 way rental to move from Buffalo to New Jersey. He was given 2 days notice that you wouldn't honor his reservation. That put him in a terrible position and that's no way to treat a customer.

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

The truck that was given to me was pulling to the right. The brakes pulsated when applied. I was also charged an additional hundred dollars for mistakenly locking the keys in the truck. Had I known there would have been an additional charge for mistakenly locking the key in the truck I would have called the local police department to come and assist for free. I absolutely will never use your company again and I will also advise anyone that may ever ask for a recommendation for a moving truck to go else where. And that is sad for me to say since this is the third time in almost as many weeks that I have rented from that I haul location.

Andrew N. 
Rating:
5.0

Can I please speak to someone or have someone call me they charge the wrong credit card they double charged me my phone number 716-560-5480

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Equipment was ready when I arrived, and I was on my way quickly.

Anthony N. 
Rating:
2.0

I don't care if I came in two minutes to close, until that door locks at closing time I expect to be able to complete my transaction. A simple equipment inspection is all that was required for return, it's not like I was opening a new contract or buying 75 boxes. You could have been done in 30 seconds.

David K. 
Rating:
4.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Perfect service

KEITHJAMES S. 
Rating:
4.0

Very disappointed in the gas refill method. I saw that I was supposed to put in 25.9 gallons to bring the level to the original pick-up amount. I was also told the tank was 40 gallons. I put in 27 gallons because I still had 20 miles to get back and thought that would be enough. The level went up past FULL! So, I put in far more than needed and is not possible that the tank was 40 gallons. I bit minor, but disappointing.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Paula V. 
Rating:
1.0

Custer service at the pick up location was rude and not helpful. Dont change the pick up location the day before to a location that is an hour plus away from where we originally booked.

RYAN L. 
Rating:
5.0

Staff is friendly and efficient.

Robert C. 
Rating:
5.0

Well done, polite, professional. 5 stars. Clean truck easy pick up/drop off, will use again.

Christopher P. 
Rating:
3.0

The gentleman at the counter explained why it cost $703 to rent a 10' truck for 10 hours. I drove 396 miles. I dropped it off at a different city. He was courteous, and he gave me a paper receipt, which I appreciate.

Susan B. 
Rating:
3.0

Improvement needed in customer service and attitude of employees

Gary F. 
Rating:
5.0

Nothing. This location has been fabulous.

Kristina K. 
Rating:
5.0

So simple to do! Excellent equipment and service!

Rose Mary G. 
Rating:
2.0

girl behimd counter was rude

RAMON O. 
Rating:
4.0

The truck we had had issues with the sifting when starting and stopping. There was only a quarter of tank of gas in the truck

SUSAN C. 
Rating:
3.0

Customer service was terrible. Couldn't get the remainder of my deposit back, was told i would get a check in the mail. If i pay my deposit in cash, i should receive cash upon return.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
1.0

Customer did not leave a comment.

Katie W. 
Rating:
2.0

Location for pickup changed twice by U-Haul resulting in 60 additional miles which was charged to me

Gerald G. 
Rating:
5.0

Polite , friendly , knowledgeable staff Very helpful Very clean organized facility Will recommend to friends!

Joseph M. 
Rating:
3.0

Wrong mileage & gas level in the truck when I went to leave. Young lady that assisted me at arrival was entirely disinterested in providing ANY level of customer service. Young man who checked me in was great and very helpful.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Ordered a truck on line. I showed up and it was ready to go. Filled out paperwork and was in and out. No hassle, staff was friendly and quick. Drop off was just as easy. No issues.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Josh P. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

There was only one person renting equipment to several customers. The process is long and this location would benefit from having more staff on hand on a Sunday morning.

Karina V. 
Rating:
4.0

Staff was friendly and easy to deal with...

Robert R. 
Rating:
5.0

didn't care for the fact that trailer needed to be returned to this location. i live 45 minutes away and have a uhaul location near where i live. was a inconvenience to me unfortunately no location near me had this trailer available

Al S. 
Rating:
4.0

Customer did not leave a comment.

Rocco L. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

troy L. 
Rating:
3.0

They gave me the wrong van. I specifically asked for the Ford, was told I'd have it, didn't notice till I got home that it was a Chevy. Needed the extra inches in the rear door head space for mattress! Also, the van while OK inside, was dirty outside. Also, I needed to know what my payment was after returning the van. Not happening. Still waiting for the Email to know! I followed all your rules…you followed none of mine!

Mike L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Ranjit S. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

All staff were professional and courteous!

Jon K. 
Rating:
5.0

Last day of the month. The location was crazy busy and I was seated near the service counter and could hear your staff taking care of customers. They did an outstanding job. I'm a former customer service manager and you are very lucky to have these people. They were calm, professional, and efficient. Thank them again for me please!

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Rhoda Z. 
Rating:
4.0

The sales associate was informative and professional! Great job by him!!!

Elaine T. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
1.0

Would not let me return truck to correct location. Wad not given ordered dollies. Can't contact customer service. Forced to drop truck off at a place that didn't even have a key box.

Kaley N. 
Rating:
5.0

Everything went smooth. Pleasant helpful people.

Richard H. 
Rating:
5.0

explained the blanket rental issue, quickly understood my concern and credited back the missing packs.

Mark Y. 
Rating:
3.0

I was quoted $8.00 to extend the rental until noon the next day by the phone operator at uhaul call center. I was charged the full rate. I will not rent another item from uhaul. I will pay for another company

Spencer S. 
Rating:
5.0

Customer did not leave a comment.

Herbert S. 
Rating:
1.0

The customer service at this branch was terrible (except for Erin) every one else had such a negative attitudes and was rude on multiple occasions and on different days. I'm particular Tom was rude, not helpful, and couldn't bothered to even listen or assist with the order. I would suggest someone go into this branch and evaluate how they interact and speak with their customers. I work in customer service and I would not dream of speaking to a customer that way. The only saving grace of this location was Erin B. She was so incredibly kind and actually cared. She even had to stop one of her coworkers (Tom) from yelling at me. She took the time and care to solve a problem. I would suggest everyone act as professionally as she does.

Hanna G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

theresa S. 
Rating:
5.0

When I need a uhaul I won't go anywhere but this location.

Kenneth D. 
Rating:
4.0

Customer did not leave a comment.

Clinton B. 
Rating:
2.0

The staff was not friendly. Told me I could not use my Bank debit/credit card for my transaction. When I asked why they said nothing just that I could not use it. Was super glad I had a credit card with me. Had to place on my debit card when I was done. Now I have no way of knowing when my payment is going to be taking out. Got no email or text message after dropping off the truck. YOU NEED BETTER UNDERSTANDING OF THE BILL AND PAYMENT AFTER YOU RETURN ANYTHING. BECAUSE I DON'T KNOW WHAT I AM LOOKING AT FOR PRICE

AnnMarie N. 
Rating:
3.0

Truck was not available at the time of pickup. Information given by 1-800-UHaul was wrong.

D K. 
Rating:
5.0

Nothing - the young lady at the location was AWESOME- she helped us quickly, assisted with an equipment pivot and was clear and communicative. Thank you

Cara E. 
Rating:
5.0

Great staff.

CHARLESWILLIAM B. 
Rating:
3.0

Trailer was not cleaned out. The girl at checkout was not helpful. The guy that hooked up the trailer was very helpfu(tom?)

Bernard T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Rental was quick and easy. Things went as planned.

Jeff P. 
Rating:
5.0

Much easier than renting from Hone Depot and much cleaner.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILY L.  |  Overall Experience 
Rating:
5.0

Very convenient and no issues

John F.  |  Overall Experience 
Rating:
5.0

The staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Thank you!

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas D.  |  First Impressions 
Rating:
3.0

No elevator service to second floor storage units. I am disabled and this made it very difficult.

KEVIN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY L.  |  First Impressions 
Rating:
5.0

We were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne

Wayne D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaitlin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kirsten k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDR C.  |  Overall Experience 
Rating:
3.0

Storage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.

ALEXANDR C.  |  First Impressions 
Rating:
5.0

I had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much

layla a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZANNE S.  |  Overall Experience 
Rating:
5.0

I had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Thank you

layla a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scot T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Wayne D.  |  First Impressions 
Rating:
4.0

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Rating:
5.0

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen W.  |  First Impressions 
Rating:
5.0

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

chelsea b.  |  Overall Experience 
Rating:
5.0

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette w.  |  First Impressions 
Rating:
5.0

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky E.  |  Overall Experience 
Rating:
2.0

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan W.  |  Overall Experience 
Rating:
5.0

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Na

Brittany M.  |  First Impressions 
Rating:
5.0

Na

Marc S.  |  Overall Experience 
Rating:
5.0

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea R.  |  First Impressions 
Rating:
4.0

Folks working were very helpful and friendly.

Heidi R.  |  First Impressions 
Rating:
5.0

Thank you for quick processing, the weather is getting colder.

seth d.  |  Overall Experience 
Rating:
5.0

Every staff member was polite, extremely helpful and organized.

Becky E.  |  Overall Experience 
Rating:
5.0

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua R.  |  Overall Experience 
Rating:
5.0

Very professional and courteous

steve w.  |  Overall Experience 
No reviews have been submitted for this location.

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