Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Orchard Park Rd

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PAUL NELSON W.
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The salesman was excellent and convinced me I needed the damage waiver protection. It was only 8 dollars and a great value. Great service!

Diana D.
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The only thing I can recommend is to update store hours because when I checked the hours prior to my drop off the website site said I still had over an hour to bring the truck back but when I arrived I was told they were closing in 5 minutes. The staff was still polite and helpful but made me aware that I got there just in time.

MARKWAYNE D.
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Customer did not leave a comment.

Nathan R.
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The guy who was running the register was rude and condescending. Cashier at Uhaul? Great career.

Brian E.
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Customer did not leave a comment.

HEATHERMARIE R.
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The Van we used was very clean and such a smooth ride. Thank you!

TIMOTHYJ S.
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Convenient, pleased with past service. OK experience this time with BAD follow up. Called to inquire about two credit card charges (didn't realize emailed receipt went to spam) and agent was curt with explanation of higher than expected charges. The gent also hung up on me as I was thanking him for his assistance. Note that it was an icy day and the extra charge was due to my non-typical choice to pick up insurance that day. I'll find another alternative next time for similar VERY short term needs (2 hours) that cost me $62. Suggest retraining for a dose of customer service patience and realization that not everyone understands how initial and follow up second credit card charge works.

Desiree M.
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Customer did not leave a comment.

DAVID C.
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Customer did not leave a comment.

CAROL ANN C.
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Customer did not leave a comment.

DONNAMARIE P.
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Quick fast. Called for immediate use and was available and ready

James E.
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Customer did not leave a comment.

REBECCAANN D.
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Customer did not leave a comment.

David H.
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Confirm when you speak to a rep that you're not using the self serve check in process as it did not work for us and it took 1.5 hrs with customer service on the phone to send us back to the original location we started at. Worst experience with UHaul ever

Richard G.
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Customer did not leave a comment.

E Thomas T.
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My main concern was what looked like someone sneezed on the inside of the windshield, driver side. It was all over the ud

JOHN T N.
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Customer did not leave a comment.

debbie P.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

BERNARDWALTER S.
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Customer did not leave a comment.

DENNIS M R.
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Customer did not leave a comment.

JOSHCHRISTOPHER L.
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Customer did not leave a comment.

JEREMYWILLIAM M.
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Everything was perfect

Linda W.
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When making a reservation explain what type of payment is acceptable on what type of equipment, if a deposit is required ,and any additional holds on your account if used debit card credit card,prepaid card etc.

Nathan R.
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They gave me someone elses truck and gave mine to someone else. I didn't notice until I got home and the mileage out compared to the odometer was over 90,000 miles off. Then put two seperate holds on my bank account. Not cool. Had to drive back to correct because no one would answer the phone. Abysmal.

DAVIDA R.
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Customer did not leave a comment.

Nicole O.
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Customer did not leave a comment.

JACQUELINE S.
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Customer did not leave a comment.

PETERALAN L.
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Customer did not leave a comment.

Brian E.
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Nothing

Kristen B.
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Customer did not leave a comment.

PAUL M.
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Customer did not leave a comment.

michael H.
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Great experience

Sarah B.
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Customer did not leave a comment.

MICHAEL W.
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Service from excellent from pick up to drop iff

Joseph G.
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Had to drive an hour away to get truck and pay for the extra gas and miles that were added weren't enough. should have been a discount

David S.
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Customer did not leave a comment.

DANIEL THOMAS C.
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Customer did not leave a comment.

CHRISTOPHERMICHA G.
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Customer did not leave a comment.

Mark E.
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Customer did not leave a comment.

Lorraine M.
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Customer did not leave a comment.

Kristy C.
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Customer did not leave a comment.

robert B.
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We had originally rented from 500 Ontario St. That was the scariest location ever. They gave us an extremely hard time about bringing the wrong size trailer back to the OP location, but finally agreed. Thankful they did.

JOHNA M.
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I reserved a car hauler trailer on line with my credit card, when I arrived they told me there was no car hauler available I told them that I reserved it they told me there's nothing they could do . I told them that's a poor way of doing business. Then I had a reserved paper with me and went to orchard park location 11 miles out of my way ! When I went to the counter they said that there wasn't one available I showed them the reserved paper she told me you better hock it up quickly because another person was on the way . This a terrible way to treat customers!!! This policy needs to change if someone puts a deposit on a vehicle it should be there for them.

Matthew G.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

NATHANMARK D.
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Equipment was clean but inside the truck the floor was wet.

Stephen M.
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No problems with return

Thomas M.
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The trailer was dirty inside. It had black dirt on the floor. I had to sweep it down before I loaded. That was barely good enough. It should be washed. I would have but it was freezing and I was very limited on time.

Christopher B.
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Make return check app not so long winded. Overall experience was great!

Wendy C.
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Everything was perfect and easy thank you

MARK EARL M.
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Customer did not leave a comment.

mike H.
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I've used Uhaul many times and this was the fastest pickup and drop off I've ever had and my invoice was dead on.

ABDULNASERM S.
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Customer did not leave a comment.

KEVIN P.
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Customer did not leave a comment.

Frank G.
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Very easy and friendly location to rent from

M S.
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Customer did not leave a comment.

Karen W. | First Impressions |
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The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Elisha A.
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The Truck Was Visually Clean, However, Upon Wiping The Inside Of The Vehicle With Disinfectant Wipes It Was Clear That The Vehicle Is Not Properly Wiped Down And Cleaned.

TIMOTHYJ K.
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Super friendly competent staff, equipment in very good condition.

Jeff J.
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Regrettably, though the fairly new 10' box truck was easy to drive (great brakes!), I could NOT adjust the side mirrors to my liking. Given that part of the 380-mile trip was at night, in the rain, I felt very uneasy about the traffic that was constantly passing me - I tried to maintain a speed between 55 and 62, although at times the speed limit was 65. For side-mirror view, I like to set the mirrors so that I can just see the rear couple of feet of the vehicle I'm driving, so that I have little to no “blind spots” on either side of the vehicle. With this particular truck, the mirrors would not budge at all, and were angled in tight to the side of the truck. When I returned it, the Uhaul guy thought that the mirrors were “frozen”. This was particularly distressing at night, as headlight glare from traffic approaching from the left rear created extra discomfort as it bounced off the side of the truck, into the poorly-positioned mirror, then into my eyes - but at least it was raining.🙁 Had I been able to adjust the (rigid) mirrors, the trip might have been a breeze!

Mark B.
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Customer did not leave a comment.

EILEENG H.
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Very easy to use!

Christopher M.
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They went out of there way to confirm that indeed my pick up location made many mistakes and apologized for everything

Mark H.
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I went through the mobile pickup process and it was difficult beginning with locating the truck. At the end I was prompted to go inside to pick up the key which, in my mind, defeated the purpose of all that came before. Had I known I would have gone to the counter in the first place. I was also surprised at how little activity there was considering I had to reserve the truck so far in advance. Also, several other trucks of the same style were on the lot although they may have been reserved just not picked up yet.

Derrick H.
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nothing , everything was great !!!

REGINALDE G.
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SERVICE WAS VERY PROFESSIONAL!

ROBIN H.
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Customer did not leave a comment.

TIMOTHYJ A.
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Amazing customer service and so easy to use

CHERYLANN L.
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All the issues were taken care of. Manager took care of all issues!!

Christopher J.
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Customer did not leave a comment.

JOSEPHA M.
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Customer did not leave a comment.

Joy S.
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Customer did not leave a comment.

JENNIFERMARIE K.
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Customer did not leave a comment.

Trena M.
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NA The person greeting us and helping us check in was very efficient. Great job to all.

Kelli M.
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Customer did not leave a comment.

Kimberly G.
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Professional and fast service!

Joseph A G.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

Robert M.
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Your on line reservation service is terrible. Your customer service rep Chari ( who handled my on line reservation ) was the worst person I have ever had to deal with. She told me it would be 1 minute to confirm the reservation. I asked her 3 separate questions regarding the reservation as well as condition ( damage ) of truck. She totally ignored me on each and every one. As far as doing it on line will cut your wait time in 1/2 hahaha. I played around for over 1/2 hour after getting to the UHaul location to get her to give me the code to unlock the key box. By the time I finally got into the truck it was 1:45 for a 1 pm reservation. And YES I DID my pre reservation sign in BEFORE arriving at the rental location. The clerks at the center were fantastic trying to help me, but your employee kept kicking them out going in computer when they tried to over ride her on the computer and get me into the truck ... Next time I rent I will think very hard and long before I pick UHaul.. as well as my 4 hour reervation STARTS from the time I am handed the keys. It is NOT my fault your employee is incompetent and ignorant AND HELD ME UP FOR 45 minutes. I am also contemplating putting in a grievance with my credit card as I feel I should be compensated for the crap service and short handed rental I received. Need to talk about this feel free to call me 716-998-6556

Aleksandr P.
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Customer did not leave a comment.

MARY S.
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My truck broke down and had to be towed so I don't have any information on the dropoff location.

Robert G.
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The in individual who helped me was very efficient.

CLIFFORDP D.
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Customer did not leave a comment.

Bryan A.
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The rental was easy to schedule, pick up and drop off. Great job!

MICHELLEJOANNE K.
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Customer did not leave a comment.

DORISMARIE M.
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Everything was great

BRENDAA W.
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Customer did not leave a comment.

John W.
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Employees were helpful and pleasant.

WILLIAM B. | Overall Experience |
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Absolutely was great for us, we came and left whenever we wanted.

Paul W.
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Customer did not leave a comment.

Christopher K.
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Excellent experience. Thank you.

DANIELJEROME F.
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Customer did not leave a comment.

Marjory J.
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Every part of the rental was easy. Good job UHaul!

Michael M.
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Customer did not leave a comment.

CHADDR S.
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Quick and easy

KELLYMICHAEL D.
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Customer did not leave a comment.

Joan A.
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I made a reservation for this past Friday 10/23/20. I got there to have them say no your reservation is for Saturday I said no it's not and I believe that when I kept saying I will either return it Saturday or Sunday that all the girl kept hearing was Saturday. I had someone dropping me off I had someone meeting me to move stuff. I had to be taken back home to get my vehicle to go meet my friend at the house I'm moving out of and put a minimal amount of boxes in his vehicle this was very upsetting I have a minimal amount of days left and this threw everything off time wise. I received no apology when I got there sat to pick up the truck even from the manager.

Roger R.
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Great job. Staff very helpful. God bless. Seemed alittle short staffed especially on pick up. 20min.wait for customers. One guy in office.

Suzanne J.
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Customer did not leave a comment.

Brian R.
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Customer did not leave a comment.

LMICHAEL S.
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Customer did not leave a comment.

Timothy S. | Online Move In |
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Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

chelsea b. | Overall Experience |
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Customer did not leave a comment.

Janette w. | First Impressions |
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she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Becky E. | Overall Experience |
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This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Jordan W. | Overall Experience |
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I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

THOMAS S. | Overall Experience |
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During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

Brittany M. | First Impressions |
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Na

Marc S. | Overall Experience |
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Na

Andrea R. | First Impressions |
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Alex assisted me and he was amazing...he was helpful and courteous...

Heidi R. | First Impressions |
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Folks working were very helpful and friendly.

seth d. | Overall Experience |
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Thank you for quick processing, the weather is getting colder.

Becky E. | Overall Experience |
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Every staff member was polite, extremely helpful and organized.

Joshua R. | Overall Experience |
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Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

steve w. | Overall Experience |
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Very professional and courteous

No reviews have been submitted for this location.

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