Douglas F. on 9/27/2016
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very efficient and friendly.
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Ryan L. on 9/26/2016
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The U-Haul was leaking oil which left spots on both my old and my new driveway which I didn't see until moving the truck. I let the U-Haul team when I returned it and she just told me that's not good.
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Nicholas W. on 9/25/2016
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Didn't have the truck we reserved, but upgraded us to a bigger truck at no extra charge.
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Michael C. on 9/25/2016
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Everything was great!
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STEVEN J. on 9/24/2016
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I was very troubled when after I picked the truck at 10am I was told I had to have it back by 2pm??? I was supposed to pick it up at 9am but had a delay. When I picked it up I asked why 2pm?? The girl said well actually you need to have it back by 1pm cuz we estimate 5-6 hours for a move. I said ok so 2-3pm then?? She said no cuz we have another reservation it needs to be back for. So I had to rush through my move and didn't finish. I've used u-haul to move 4 times....never again...I've never been held to such time constraints...ever...extremely dissatisfied...former customer..
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Carol P. on 9/20/2016
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The rates were not explained at all. Is the truck rate per day? Per 12hrs? What I was charged made no sense
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Kelsey K. on 9/20/2016
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The rental was easy to return and the assistant manager was responsive to the issues we had regarding the truck and tow dolly.
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Patricia M. on 9/19/2016
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seats were dirty
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william r. on 9/14/2016
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Very articulate and thorough representative who handled the transaction from start to finish with extreme efficiency. No need for improvement here. This agent could well serve as a role model for any franchise.
WER
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kaileigh f. on 9/14/2016
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Both times that I was in it seemed as though the location was understaffed. I feel bad for the employees because they are working as fast as they can. It probably would be beneficial to have people designated for certain tasks instead of everyone doing everything (checking people in, cleaning vehicles, cashing people out, etc). Again, I don't blame the employees because they're working hard everytime I've been in. Management should consider staffing up during morning hours when people are coming in to grab their gear for the day.
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Bernadine D. on 9/11/2016
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You have a kind and caring staff in Orchard Park. Great experience! Loved the van - easy to drive.
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chad s. on 9/10/2016
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Not overcharge for gas; returned the truck at the level received...if your going to estimate gas. Then all trucks should be sent out full....so there is not a grey area.....goes out full. Comes back full.....I filed a dispute and do expect a correction....thank you
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richard s. on 9/9/2016
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The bait and switch on the vans is very sad. I called central in Atlanta and reserved a van with a price quote of 308.00 per week. Picked up the van and it was over 500.00 per week.
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jerry k. on 9/7/2016
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The attendant went to clean the drivers door window and she made it worse. She did not even check that the glass was sticky and the other windows were also dirty. I would like to have had the windows clean before the truck was brought up for my use.
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RICK S. on 9/4/2016
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Dealt with this Location several times over the years and always get Great Service!
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JODY F. on 9/3/2016
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Jill was a pleasure. We also needed roadside assistance for a stuck roll up door and the technician was prompt, friendly and efficient. A very good experience with my rentals.
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Ronald K. on 9/2/2016
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Effortless. Good equipment and service. Nice people.
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Robert D. on 9/2/2016
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This whole experience could not have been any better! Everyone was friendly, helpful and efficient!
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AVI L. on 9/1/2016
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I had a very good experience renting a truck from U-Haul. I will use U-Haul again if I need to. My one complaint is that the customer service representatives gave conflicting and unhelpful information while I was trying to rent the truck. I called several times before renting, and each person had different information about my request to rent a truck for 2 days. Renting via the U-Haul website was restricted because I needed a truck for more than 24 hours. Rental process was awful as I was given different answers from each person I talked to, when all I wanted to do was rent a truck for 2 days in town. But everything was great once I picked up the truck, and the employee who helped me when picking it up was very helpful and well-informed.
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PAUL L. on 9/1/2016
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Everything went well, from pick up to drop off. Staff was very helpful and courteous.
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Thomas H. on 8/30/2016
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Great customer service!
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blase g. on 8/29/2016
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staff was friendly and efficient.
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sueann p. on 8/26/2016
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NO a thing went smoothly employees were friendly and knowledgeable
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JOHN J. on 8/26/2016
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Excellent service from Brenda at this location
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Guy C. on 8/25/2016
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make shore that you have them put the unit back in service asap or you will get a call from them that it was not returned on TIME
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