Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

4967 reviews

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Pita Gourmet)

(716) 675-9343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Pita Gourmet)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
3.0

Make sure vehicles have valid license plates before renting them out.

DEAN THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

DM JR G. 
Rating:
5.0

Cleaning station at drop off was a real bonus.

MICHAEL C L. 
Rating:
5.0

Just awesome and super convenient very nice people definitely would recommend to a friend

Richard W. 
Rating:
5.0

Made reservation with Renee. she was very helpful. The U-Haul Store was well organized. The van was clean, warmed up and ready to go.

CARMEN E S. 
Rating:
5.0

Easy all the way around

CHERYL BETH C. 
Rating:
5.0

Nothing friendly great fast service!!

HEATHERR S. 
Rating:
5.0

Customer did not leave a comment.

JEROME FRANCIS B. 
Rating:
4.0

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Great van it was clean when I got it and when I returned it.

ADAMJAMES H. 
Rating:
5.0

Customer did not leave a comment.

KELLYA H. 
Rating:
5.0

Customer did not leave a comment.

EDWARDBERNARD M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHA B. 
Rating:
4.0

Customer did not leave a comment.

Jodie L. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

DAMIENANDREW L. 
Rating:
5.0

Nothing to improve, experience was quick and easy and rates are very reasonable!

Patrick G. 
Rating:
3.0

Man working at counter was very unfriendly And didn't promote and recommend anything

LAURENCE M M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Adriana K. 
Rating:
5.0

Customer did not leave a comment.

JAMES VINCENT P. 
Rating:
5.0

Great team on site! Was very pleased with entire experience.

MARIO JR A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Everything was great

James L. 
Rating:
5.0

What a blessing in time of need! Everything was easy and perfect: the price, the vehicle, the professional and friendly service.

KURTDOUGLAS O. 
Rating:
5.0

Quick and efficient for the job I was doing

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

X

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

KONRADANDREW K. 
Rating:
2.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

KARENKAY L. 
Rating:
5.0

Customer did not leave a comment.

jill H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Drove in and taken care of immediately by a very nice employee.

kim K. 
Rating:
5.0

Customer did not leave a comment.

ROSALIND H. 
Rating:
5.0

The person I was always very friendly and helpful, definitely go back again when need a truck.

CHARLESJ S. 
Rating:
5.0

Exactly the trailer I wanted and it worked superbly!

MICHAELADDISON L. 
Rating:
5.0

No issues with 26 foot GMC truck as usual. Thanks U-Haul !

DEVINPAUL S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Have staff that is familiar with the equipment being rented

JOSEPHGEORGE H. 
Rating:
5.0

They were super helpful in helping me connect and disconnect the trailer and service was very fast and easy to pay for

MATTHEWT M. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Friendly and helpful staff, no problems at all

david M. 
Rating:
4.0

Customer did not leave a comment.

CHARLESJ S. 
Rating:
3.0

Customer did not leave a comment.

MICHAELB S. 
Rating:
5.0

Quick and easy had no problems, just go on line in and out.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon R. 
Rating:
5.0

Middle of the night emergency and thankfully we were saved by usual. Our deepest thanks for wonderful service!!

Joaeph A. 
Rating:
5.0

NA

TIMOTHYCHARLES H. 
Rating:
5.0

The associates at this store made everything so easy..no hassle... I will definitely use this location again!!

Mary H. 
Rating:
5.0

Customer did not leave a comment.

OWEN JOHN S. 
Rating:
5.0

Nothing!

JEANIEMARIE H. 
Rating:
4.0

Customer did not leave a comment.

GIL R. 
Rating:
5.0

Customer did not leave a comment.

WALLACECHRISTOPH P. 
Rating:
4.0

Customer did not leave a comment.

gil R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER F B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Nothing.

MONICA LYNN N. 
Rating:
4.0

Customer did not leave a comment.

Kristen K. 
Rating:
5.0

Andy and Brenda run this location like a well-oiled machine. Everything is neat, clean and professional. I always try to rent from Andy's location. My church often has need for trucks for our missions. Thank you

JAY L B. 
Rating:
5.0

Everything was great

JOHNPAUL J. 
Rating:
5.0

I have no suggestions for improvement because we have used this location numerous times over the past year & they have always been professional & accomodating.

JEANETTE G. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

I was a little surprised by the total amount after the miles were added on, perhaps if they gave a description of how much extra a vehicle would cost per every 10 miles or so it would help give each customer a general idea of what they could expect to be paying. Other than that I had a wonderful experience, I was able to pick up the truck effortlessly, move my belongings and return the truck without feeling rushed or stressed trying to shove a sectional in a little truck. Thank you so much for making renting through your company so effortless!!

Carley B. 
Rating:
1.0

Customer did not leave a comment.

BRANDON P. 
Rating:
4.0

I was not happy about the charges after the sale. Environmental fee and rental fee charges are ridiculous. What the hell is with the $6 rental fee

ROBERTF M. 
Rating:
4.0

Customer did not leave a comment.

TYLERSTEVEN K. 
Rating:
5.0

Exceptional customer service

ROBERTEMIL B. 
Rating:
5.0

Very organized and professional. Everything ready on time. Easy check out and check in. 5 stars!!

Vincent A. 
Rating:
5.0

equipment is junk. 4 rentals in month with 3 break downs :( lost time and money with broken equipment

JASONP E. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

The staff were very professional and I really appreciated their fairness of going above and beyond for customer satisfactory. I would definitely recommend others to this location also this is by far the best Uhaul location i have ever dealt with! Thank you again management and staff...

Dennis W. 
Rating:
4.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Personal where professional and polite had my unit waiting for me and warming up when I arrived. great service!!

RICHARD BURDETTE W. 
Rating:
3.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Customer did not leave a comment.

SERGIOOTONIEL C. 
Rating:
5.0

The left tail light would come on and off and I almost got pulled over I seen the police officer put his brake lights on, needs a new LED light on the left rear, it was very dim when I left with it and I mentioned it before I left, but everything worked out okay

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Kristin L. 
Rating:
5.0

The salesman was excellent and convinced me I needed the damage waiver protection. It was only 8 dollars and a great value. Great service!

PAUL NELSON W. 
Rating:
5.0

The only thing I can recommend is to update store hours because when I checked the hours prior to my drop off the website site said I still had over an hour to bring the truck back but when I arrived I was told they were closing in 5 minutes. The staff was still polite and helpful but made me aware that I got there just in time.

Diana D. 
Rating:
5.0

Customer did not leave a comment.

MARKWAYNE D. 
Rating:
1.0

The guy who was running the register was rude and condescending. Cashier at Uhaul? Great career.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

The Van we used was very clean and such a smooth ride. Thank you!

HEATHERMARIE R. 
Rating:
2.0

Convenient, pleased with past service. OK experience this time with BAD follow up. Called to inquire about two credit card charges (didn't realize emailed receipt went to spam) and agent was curt with explanation of higher than expected charges. The gent also hung up on me as I was thanking him for his assistance. Note that it was an icy day and the extra charge was due to my non-typical choice to pick up insurance that day. I'll find another alternative next time for similar VERY short term needs (2 hours) that cost me $62. Suggest retraining for a dose of customer service patience and realization that not everyone understands how initial and follow up second credit card charge works.

TIMOTHYJ S. 
Rating:
5.0

Customer did not leave a comment.

Desiree M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

CAROL ANN C. 
Rating:
5.0

Quick fast. Called for immediate use and was available and ready

DONNAMARIE P. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

REBECCAANN D. 
Rating:
2.0

Confirm when you speak to a rep that you're not using the self serve check in process as it did not work for us and it took 1.5 hrs with customer service on the phone to send us back to the original location we started at. Worst experience with UHaul ever

David H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen W.  |  First Impressions 
Rating:
5.0

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

chelsea b.  |  Overall Experience 
Rating:
5.0

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette w.  |  First Impressions 
Rating:
5.0

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky E.  |  Overall Experience 
Rating:
2.0

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan W.  |  Overall Experience 
Rating:
5.0

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Na

Brittany M.  |  First Impressions 
Rating:
5.0

Na

Marc S.  |  Overall Experience 
Rating:
5.0

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea R.  |  First Impressions 
Rating:
4.0

Folks working were very helpful and friendly.

Heidi R.  |  First Impressions 
Rating:
5.0

Thank you for quick processing, the weather is getting colder.

seth d.  |  Overall Experience 
Rating:
5.0

Every staff member was polite, extremely helpful and organized.

Becky E.  |  Overall Experience 
Rating:
5.0

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua R.  |  Overall Experience 
Rating:
5.0

Very professional and courteous

steve w.  |  Overall Experience 
No reviews have been submitted for this location.

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