Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

5057 reviews

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Pita Gourmet)

(716) 675-9343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Pita Gourmet)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Did on line booking for my needs. It was quick and easy to do. When time to pick up the staff was friendly and courteous. Return was easy

LAWRENCE JOHN II J. 
Rating:
5.0

Customer did not leave a comment.

Carl O. 
Rating:
5.0

Everything was wonderful

KELLYMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

THOMASJAMES F. 
Rating:
5.0

Customer did not leave a comment.

Judy P. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Staff was friendly and accommodating, and handled pressure quite well as they didn't panic when slammed with literally a dozen returns while I was having a hitch installed!

CHRISTOPHER PATR L. 
Rating:
3.0

Customer did not leave a comment.

Noah T. 
Rating:
5.0

They welcome you as soon as you walk in and it's nicer

Katelyn K. 
Rating:
3.0

Truck inside was very dirty, very disappointed! This was the second time in a short period I've experienced an unclean truck.

JOSEPH JAMES JR V. 
Rating:
5.0

Everything worked out well.

MICHAEL J H. 
Rating:
5.0

great location.

DAVIDM P. 
Rating:
5.0

Customer did not leave a comment.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

JOHNANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

VLADIMIRNIKOLAEV G. 
Rating:
3.0

Customer did not leave a comment.

DOMINIQUE MIREIL C. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Everything is perfect !

CHARLESNORMAN S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RICHARD K. 
Rating:
3.0

I drove 12 miles total with my trip - got the UHAUL at 1/4 tank of gas from the location and returned it still at a 1/4 tank. After driving only 12 MILES they charged me both a fuel service fee and fueling the truck for near $60 in additional expenses. That's absolute garbage given how little I drove their truck and I'm truly disappointed in UHAUL for gouging their customers this way. I would not recommend.

CAITLYN A P. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON ELIZABET C. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Keep a loaner receiver on hand for small trailers, forgot mine and had to run home to get it.

JAMES M K. 
Rating:
5.0

Loved the cargo van I rented. It was brand new with only 52 miles! It was roomy enough to hold the 3 dressers, and two mirrors that I went to pick up.

cynthia S. 
Rating:
5.0

Customer did not leave a comment.

MARYL F. 
Rating:
5.0

Customer did not leave a comment.

LYNN MARIE J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J JR W. 
Rating:
5.0

Customer did not leave a comment.

TOM R. 
Rating:
5.0

Customer did not leave a comment.

JAMES PAUL F. 
Rating:
5.0

Customer did not leave a comment.

MARKR F. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMADTAGHI S. 
Rating:
3.0

Customer did not leave a comment.

Chip B. 
Rating:
3.0

Make sure that the equipment you ordered is actually in the back of the truck, and make your online website more easier to use. When we clicked on links they were not working and the wait time to call and let you know that our dolly was not on truck was absolutely ridiculous, as we waited 45 minutes with no one answering and we had to hang up and just leave a note on our keys when we returned the truck. Other than those 2 issues, everything else went smoothly

Stephen R. 
Rating:
5.0

very easy and well priced. great deal

DAVID M P. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

DEQA ALI D. 
Rating:
5.0

Customer did not leave a comment.

RICHARDALLEN P. 
Rating:
5.0

First trailer had a brake dragging, smoking. Drove back and got a replacement trailer and didn't discover until dark, half way to my destination, that the tail lights didn't work!

WAYNE M. 
Rating:
5.0

Everything went well for me.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Theodore W. 
Rating:
5.0

Customer did not leave a comment.

Kareem J. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

nothing

David D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W M. 
Rating:
4.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J M. 
Rating:
5.0

Always great service. Just keep up the good work.

Michael H. 
Rating:
5.0

Van could've been a little cleaner. Peanut crumbs in cupholder and empty can in back of van.

GERALD THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

There was a squealing noise coming from the dashboard area that would occur when the vehicle went above 50 MPH. I was sporadic in both duration and noise level. Really not sure what the source was?

ERIKJ K. 
Rating:
5.0

Customer did not leave a comment.

ALANCHRISTIAN A. 
Rating:
5.0

The whole process went very smooth for me. I would say keep up the good work. Thanks

John D. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

JGARRETT H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

GREGGGERARD T. 
Rating:
4.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Easy to rent easy to return very nice people

THEODORE G. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Ann J. 
Rating:
5.0

Customer did not leave a comment.

JOHNMAX P. 
Rating:
5.0

Customer did not leave a comment.

JOHNE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD JR Y. 
Rating:
5.0

Service was timely and efficient.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
1.0

First the registration was over a year old. It's May 2021, tags expired April of 2020! I needed the trailer and they didn't have any others at the location. Luckily no issues because we all know UHaul wouldn't have paid for any tickets received, even due to their negligence. After I dropped off the equipment and received another bill statement I noticed I was charged for the insurance. I had declined it and had my original order printout to show it. Then came the hassle of calling and waiting on hold for nearly an hour to speak with someone. Now it will take 3-5 business days to get my money back! Watch out for these thieves!

JOSHUAIAN E. 
Rating:
5.0

Customer did not leave a comment.

SHERILYNN S. 
Rating:
5.0

This is far and away the best location I've ever rented from.

RAYMOND PETER JR M. 
Rating:
5.0

Excellent customer service!

Raymond C. 
Rating:
3.0

Hold times on the phone are entirely way too long

Melissa S. 
Rating:
5.0

Excellent customer service - on the front end and at return.

Chris K. 
Rating:
5.0

The sign indicates the return. Should wait in the vehicle and someone will come out to assist but I usually go in the building because no one comes out in a timely fashion. Maybe they need more staff

Andrea W. 
Rating:
5.0

Best store in WNY run them all like like this one GM Andy O is the best

FRANK THOMAS G. 
Rating:
5.0

awesome staff at your orchard park ny location!!

RANDALL BLAIR W. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Wayne D.  |  First Impressions 
Rating:
5.0

The lady working at 4:30pm was extremely helpful. Ty

Mark T. 
Rating:
5.0

Everyone was nice, the truck was clean, I got stuck and they sent someone even though I scoffed at the price and said I'd call back with a decision and didn't call back. Sorry to the lady on the phone! Thank you for your help!

Taylor B. 
Rating:
5.0

Best location hands down in the Buffalo area Easy fast and friendly

FRANKTHOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ERNSTNICOLAS U. 
Rating:
3.0

Customer did not leave a comment.

THOMASMICHAEL W. 
Rating:
3.0

Discovered dirty cab and trash under the seat after leaving the facility

MARK S. 
Rating:
5.0

Great staff that are very helpful and professional. Nice selection of equipment to fulfill your needs. Definitely would use this location in the future.

MARIO JR A. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
3.0

Make sure vehicles have valid license plates before renting them out.

DEAN THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

DM JR G. 
Rating:
5.0

Cleaning station at drop off was a real bonus.

MICHAEL C L. 
Rating:
5.0

Just awesome and super convenient very nice people definitely would recommend to a friend

Richard W. 
Rating:
5.0

Made reservation with Renee. she was very helpful. The U-Haul Store was well organized. The van was clean, warmed up and ready to go.

CARMEN E S. 
Rating:
5.0

Easy all the way around

CHERYL BETH C. 
Rating:
5.0

Nothing friendly great fast service!!

HEATHERR S. 
Rating:
5.0

Customer did not leave a comment.

JEROME FRANCIS B. 
Rating:
4.0

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen W.  |  First Impressions 
Rating:
5.0

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

chelsea b.  |  Overall Experience 
Rating:
5.0

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette w.  |  First Impressions 
Rating:
5.0

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky E.  |  Overall Experience 
Rating:
2.0

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan W.  |  Overall Experience 
Rating:
5.0

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Na

Brittany M.  |  First Impressions 
Rating:
5.0

Na

Marc S.  |  Overall Experience 
Rating:
5.0

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea R.  |  First Impressions 
Rating:
4.0

Folks working were very helpful and friendly.

Heidi R.  |  First Impressions 
Rating:
5.0

Thank you for quick processing, the weather is getting colder.

seth d.  |  Overall Experience 
Rating:
5.0

Every staff member was polite, extremely helpful and organized.

Becky E.  |  Overall Experience 
Rating:
5.0

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua R.  |  Overall Experience 
No reviews have been submitted for this location.

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