Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

5003 reviews

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Pita Gourmet)

(716) 675-9343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Pita Gourmet)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

There was a squealing noise coming from the dashboard area that would occur when the vehicle went above 50 MPH. I was sporadic in both duration and noise level. Really not sure what the source was?

ERIKJ K. 
Rating:
5.0

Customer did not leave a comment.

ALANCHRISTIAN A. 
Rating:
5.0

The whole process went very smooth for me. I would say keep up the good work. Thanks

John D. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

JGARRETT H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

GREGGGERARD T. 
Rating:
4.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Easy to rent easy to return very nice people

THEODORE G. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Ann J. 
Rating:
5.0

Customer did not leave a comment.

JOHNMAX P. 
Rating:
5.0

Customer did not leave a comment.

JOHNE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EDWARD JR Y. 
Rating:
5.0

Service was timely and efficient.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
1.0

First the registration was over a year old. It's May 2021, tags expired April of 2020! I needed the trailer and they didn't have any others at the location. Luckily no issues because we all know UHaul wouldn't have paid for any tickets received, even due to their negligence. After I dropped off the equipment and received another bill statement I noticed I was charged for the insurance. I had declined it and had my original order printout to show it. Then came the hassle of calling and waiting on hold for nearly an hour to speak with someone. Now it will take 3-5 business days to get my money back! Watch out for these thieves!

JOSHUAIAN E. 
Rating:
5.0

Customer did not leave a comment.

SHERILYNN S. 
Rating:
5.0

This is far and away the best location I've ever rented from.

RAYMOND PETER JR M. 
Rating:
5.0

Excellent customer service!

Raymond C. 
Rating:
3.0

Hold times on the phone are entirely way too long

Melissa S. 
Rating:
5.0

Excellent customer service - on the front end and at return.

Chris K. 
Rating:
5.0

The sign indicates the return. Should wait in the vehicle and someone will come out to assist but I usually go in the building because no one comes out in a timely fashion. Maybe they need more staff

Andrea W. 
Rating:
5.0

Best store in WNY run them all like like this one GM Andy O is the best

FRANK THOMAS G. 
Rating:
5.0

awesome staff at your orchard park ny location!!

RANDALL BLAIR W. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Wayne D.  |  First Impressions 
Rating:
5.0

The lady working at 4:30pm was extremely helpful. Ty

Mark T. 
Rating:
5.0

Everyone was nice, the truck was clean, I got stuck and they sent someone even though I scoffed at the price and said I'd call back with a decision and didn't call back. Sorry to the lady on the phone! Thank you for your help!

Taylor B. 
Rating:
5.0

Best location hands down in the Buffalo area Easy fast and friendly

FRANKTHOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ERNSTNICOLAS U. 
Rating:
3.0

Customer did not leave a comment.

THOMASMICHAEL W. 
Rating:
3.0

Discovered dirty cab and trash under the seat after leaving the facility

MARK S. 
Rating:
5.0

Great staff that are very helpful and professional. Nice selection of equipment to fulfill your needs. Definitely would use this location in the future.

MARIO JR A. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
3.0

Make sure vehicles have valid license plates before renting them out.

DEAN THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

DM JR G. 
Rating:
5.0

Cleaning station at drop off was a real bonus.

MICHAEL C L. 
Rating:
5.0

Just awesome and super convenient very nice people definitely would recommend to a friend

Richard W. 
Rating:
5.0

Made reservation with Renee. she was very helpful. The U-Haul Store was well organized. The van was clean, warmed up and ready to go.

CARMEN E S. 
Rating:
5.0

Easy all the way around

CHERYL BETH C. 
Rating:
5.0

Nothing friendly great fast service!!

HEATHERR S. 
Rating:
5.0

Customer did not leave a comment.

JEROME FRANCIS B. 
Rating:
4.0

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Great van it was clean when I got it and when I returned it.

ADAMJAMES H. 
Rating:
5.0

Customer did not leave a comment.

KELLYA H. 
Rating:
5.0

Customer did not leave a comment.

EDWARDBERNARD M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHA B. 
Rating:
4.0

Customer did not leave a comment.

Jodie L. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

DAMIENANDREW L. 
Rating:
5.0

Nothing to improve, experience was quick and easy and rates are very reasonable!

Patrick G. 
Rating:
3.0

Man working at counter was very unfriendly And didn't promote and recommend anything

LAURENCE M M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Adriana K. 
Rating:
5.0

Customer did not leave a comment.

JAMES VINCENT P. 
Rating:
5.0

Great team on site! Was very pleased with entire experience.

MARIO JR A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Everything was great

James L. 
Rating:
5.0

What a blessing in time of need! Everything was easy and perfect: the price, the vehicle, the professional and friendly service.

KURTDOUGLAS O. 
Rating:
5.0

Quick and efficient for the job I was doing

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

X

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

KONRADANDREW K. 
Rating:
2.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

KARENKAY L. 
Rating:
5.0

Customer did not leave a comment.

jill H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Drove in and taken care of immediately by a very nice employee.

kim K. 
Rating:
5.0

Customer did not leave a comment.

ROSALIND H. 
Rating:
5.0

The person I was always very friendly and helpful, definitely go back again when need a truck.

CHARLESJ S. 
Rating:
5.0

Exactly the trailer I wanted and it worked superbly!

MICHAELADDISON L. 
Rating:
5.0

No issues with 26 foot GMC truck as usual. Thanks U-Haul !

DEVINPAUL S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Have staff that is familiar with the equipment being rented

JOSEPHGEORGE H. 
Rating:
5.0

They were super helpful in helping me connect and disconnect the trailer and service was very fast and easy to pay for

MATTHEWT M. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Friendly and helpful staff, no problems at all

david M. 
Rating:
4.0

Customer did not leave a comment.

CHARLESJ S. 
Rating:
3.0

Customer did not leave a comment.

MICHAELB S. 
Rating:
5.0

Quick and easy had no problems, just go on line in and out.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon R. 
Rating:
5.0

Middle of the night emergency and thankfully we were saved by usual. Our deepest thanks for wonderful service!!

Joaeph A. 
Rating:
5.0

NA

TIMOTHYCHARLES H. 
Rating:
5.0

The associates at this store made everything so easy..no hassle... I will definitely use this location again!!

Mary H. 
Rating:
5.0

Customer did not leave a comment.

OWEN JOHN S. 
Rating:
5.0

Nothing!

JEANIEMARIE H. 
Rating:
4.0

Customer did not leave a comment.

GIL R. 
Rating:
5.0

Customer did not leave a comment.

WALLACECHRISTOPH P. 
Rating:
4.0

Customer did not leave a comment.

gil R. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER F B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN V. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Nothing.

MONICA LYNN N. 
Rating:
4.0

Customer did not leave a comment.

Kristen K. 
Rating:
5.0

Andy and Brenda run this location like a well-oiled machine. Everything is neat, clean and professional. I always try to rent from Andy's location. My church often has need for trucks for our missions. Thank you

JAY L B. 
Rating:
5.0

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen W.  |  First Impressions 
Rating:
5.0

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

chelsea b.  |  Overall Experience 
Rating:
5.0

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette w.  |  First Impressions 
Rating:
5.0

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky E.  |  Overall Experience 
Rating:
2.0

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan W.  |  Overall Experience 
Rating:
5.0

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Na

Brittany M.  |  First Impressions 
Rating:
5.0

Na

Marc S.  |  Overall Experience 
Rating:
5.0

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea R.  |  First Impressions 
Rating:
4.0

Folks working were very helpful and friendly.

Heidi R.  |  First Impressions 
Rating:
5.0

Thank you for quick processing, the weather is getting colder.

seth d.  |  Overall Experience 
Rating:
5.0

Every staff member was polite, extremely helpful and organized.

Becky E.  |  Overall Experience 
Rating:
5.0

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua R.  |  Overall Experience 
Rating:
5.0

Very professional and courteous

steve w.  |  Overall Experience 
No reviews have been submitted for this location.

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