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DUANE TCustomer Reviews for U-Haul Moving & Storage of Orchards
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was worn out when I got the truck. It was not checked out before I got the truck. The suspension was blown out when I got the truck and should never had been on the road. I know the truck didnt get checked out before I got it because the fuel tank was leaking fuel. Had to stop on my trip to get the fuel tank fixed then the next day the reared blew up on the truck in the desert. Due to the truck breaking down my friend missed his flight to go home and I wasn't able to get to oklahoma in time and lost the job I was moving here for. Very unhappy with uhaul! Would not recommend uhaul because they dont care about putting a safe and quality vehicle on the road.
MICHAEL HTry cleaning windows, and doing routine maintenance on vehicles… Front shocks, wiper blades, completely shot. Intermittent issue with tire pressure alarm, possibly malfunctioning. 11 year old truck had 98,000 miles at start of 3,000 mile journey, seats are wore out. This vehicle should never have been dispatched for a long haul, local use only!
JACOB CThe place is all around great. Good customer service & nice facility.
Tara T | First ImpressionsWiper blades were shot, front shocks were completely worn out, seats on 11 year old vehicle were worn out…this vehicle would have been fine for local moves except for the front shocks, but was completely unsuitable for a cross country move.
JACOB CWay too many furniture pads came in the U-Box containers. The goods arrived on time and in good condition, but the unloading process on site could be improved. The center could benefit from reserving parking spots for pods to be loaded and unloaded instead of just dropping them where ever there is space in the back
Andrew MThe ladies on the U-Haul Ubox crew are All Amazing! And I'm talking about the ladies on the Phoenix crew as well. Thank you so much for great service. 💜🙏🏽😊🐝🍯
DIANE HHORRIBLE! I paid for a guaranteed reservation... got there and they told me they had given it to someone else and I should take a pick up truck instead.... WTF. I was there early, before my pickup time. waited in building while no employee was seen for 10 min. Then they said they didn't have one for me and I should take a open bed pickup truck instead. I had people waiting to move in another state. I told them I needed a van. She then said maybe I should try going to another Uhaul across town. I DID NOT HAVE TIME TO DRIVE ALL OVER LOOKING FOR ANOTHER VAN. I HAD BOOKED WITH YOU ALL ONLINE A DAY BEFORE AND WAS GAURANTEED A VAN!!!! She finally said she could give me a 10 foot box truck but I had to return it to another store across town because they would not allow me to return it there. EVEN THOUGH MY CAR WAS THERE!!!! I had to take that horrible box truck and squeeze it into the one area where the van i had booked would have fin nicely. I THEN HAD TO UBER FROM ONE UHAUL TO ANOTHER TO PICK UP MY CAR AFTER BECAUSE THEY REFUSED TO LET ME RETURN IT FROM WHERE I BOOKED IT!!!!! ARE YOU F-ing KIDDING ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I rent 2-6 times a year from you. THIS ENDS NOW. CANNOT BELIEVE YOU WOULD TREAT A CUSTOMER LIKE THIS! THERE WERE MULTIPLE VANS ON THE PROPERTY WHEN I LEFT. COMPLETE AND UTTER FAILURE OF A LOCATION. I will be lieaving reviews everywhere about this horrible service.
Jed DI can’t think of anything to say about a change needed
WALLACE RYou really did everything and more than I could have expected. Get keep up the good work.
SCOTT HGo over the equipment with customer so they know how everything works truck, tow trailers, etc. some people are first time users.
LARRY BFriendly staff!
BRANDON Rthe person who helped me was excellent and deserves a raise/promotion
DOUGLAS RVery good service
RANDY CStaff were all very helpful and friendly
ERIK E | First ImpressionsThe wait time at pick up was crazy. Not enough employees were available.
BETH SGreat experience. Friendly and helpful staff at pick up and drop off.
Brian LExtremely knowledgeable, prompt and great to deal with.
CHARLES HVery courteous and helpful. Deserve an increase in pay.
WILLIAM CSomeone should be in the main building until closing time. I got there at 650. No one was to be found. Took 18 min. For some one to show up and help get equipment off truck.
ROXANNA FIt was 👍 great! Thx so much!
DIANNE CI asked for a drop off closer to Battle Ground. I had to drive to Vancouver to return it.
DAVID RImprove your computer systems! They bounced all throughout the four days of my move. You really don’t know how you made your employees suffer. IT Dept should take all their salaries along with the CEO’s and give everyone a month long vacation. But on the good side the little things that Jacob did in Vancouver helped ease the move greatly. I’m very grateful for his thoughtfulness.
CHRISTOPHER BTrent was super helpful, kind, and got us in and out quickly!!!! Great customer service!
MICHAEL MThis is the second time that I have returned a trailer and have to follow up on the return. I returned it 2 days early. WHEN WILL I GET A CONFIRMATION THAT I HAVE RETURNED IT? Bob Blokdyk 805-689-7883
Robert BGreat facility Great place to store my RV Clean, new, exspensive Thx
Tobben M | Overall ExperienceGood, great, greater! Thx. For being available!
Tobben M | First ImpressionsVery friendly & helpful. Pointed me to the correct trailer for what I needed. Return was quick and knowledgeable
MELODY GThis is the second U-Haul rental in the last year. The initial call to reserve made all the promises on both reservations, but when it came to the return for this most recent rental, there was skepticism as to how I could return the truck. I was ultimately able to return the truck to my planned drop off, but there was question as to whether the location had off hours drop off. Why wasn't this communicated with my initial reservation when I relayed the day and time of my planned drop off? This was also a problem when it came to dropping off my containers when I moved. The reservation clerks tend to make promises that the company- mainly the individual retailers, may not be able to keep.
Joe MQuick in & out with the 6x12 trailer I had reserved. The rep who assisted me was friendly and very efficient.
MARK Doverall a very good experience . pick up/drop off was very smooth sailing , truck was an easy ride & very helpful to have pick up a bed i had purchased , would recommend to anyone needing a truck or uhaul , cost was also a very good price for only 2 hours of use.
SAMUEL TEase of reservation and changes to such as needed. Upon arrival there was a short wait time and friendly personnel on site. Equipment was on site and ready for my pick up. Recommend for a reasonable and professional rental.
Richard DAndreason location better staffed and nicer. Did not give receipt not knowledgeable
TAKUJI WPlace was nice, but management made me feel uncomfortable. Strange conversations about the make of my vehicle and duration of my rental. Very awkward and couldn’t help but turn my head so they couldn’t see me getting embarrassed.
ANDREW MNice crew in Vancouver...
STEPHEN BSmooth cross country move. Solid truck. No problems. Load Share evolution went smoothly. Offload facility was super clean and a nice operation.
John W | First ImpressionsIt was very easy to rent the trailer.
GREGORY EIt was easy and quick, and the staff was fantastic. I appreciate the person who met me at the return. I forgot something in the truck, and he chased after me to make sure I got it. THANK YOU.
ERICK SEasy drop off. Friendly service!
HEATHER Ptrailer could not be locked.. needs to be fixed
BERTRAM WU-Haul really should upgrade their 6'x12' enclosed trailers with tongue jacks. These trailers are too heavy to lift without significant risk of injury to staff and/or customers.
LARRY GThe ramp falls out when you pull it (driver side) Trailer was put away but NEVER checked in. I got an email stating that I never returned it. I had to drive to the U-Haul center and the worker couldn’t find it. I was able to find it in the very furthest parking spot from the building. If U-Haul wasn’t cheaper than the competition I would go elsewhere.
ALEXANDER MUnclear on return instructions, understaffed.
Doug NTOP NOTCH FROM START TO FINISH. GREAT COMMUNICATION. PROFESSIONAL STAFF. SERIOUSLY IMPRESSED
julie lBest rental experience ever. Easy to reserve, paperwork quick and simple, the reps that helped me were all super cordial and competent.
GARY KJacob was more then helpful. Friendly astute and all around gentlemen.
ben a | Overall ExperienceYour “guaranteed” date should not come with multiple changes against the customer’s wishes. I had to call numerous times just to get my items a day late, had I done nothing it would have been a week late. Simply unacceptable. If you cannot guarantee a date, don’t.
Logan THave someone do a solid road drive. Some families aren't as honest about mechanical issues. I advise you get the tie rods looked at for my previous rental. The vehicle is close to its service interval for that if I'm not mistaken. Other than that, FAST service. AMAZING ABOVE EXCELLENT team. AMAZING ABOVE EXCELLENT General Manager. CLEAN AND IT SMELLED GOOD IN THE CAB Vehicle. CLEAN AS HECK in the back.
JEFFREY TGreat staff and great services.
RUSSELL R | Overall ExperienceEverything went smoothly. We appreciate that very much!
Louise NThank you
Rodger F | Overall ExperienceTodo bien gracias
CARLOS C | First ImpressionsI left with a quarter tank. Brought it back with a quarter tank. I use it one day. Will over 300 dallors. And they put in a gallon and half of gasto dick me out of another 10 dallors. Last time I rented . Had 3 o clock pickup. It trailer was broken. Took over 2 hours to get another one. It made me late. Had to rent it an extra day. Yuk yuk.
LARRY OExcellent
JAMES GGreat experience
CLAUDIA JVery helpful people. Kind is all I can say. If I ever need storage again I will come here.I was wondering if you have access to people who will bring belongings from one place to another???
DEBORAH R | Overall ExperienceVery professional service!
VAGRAM ANickia was exceptional in helping us out with our unique circumstances. She was friendly, attentive, and extremely respectful to our needs. She is a true asset to your company, and I will be a customer of this location for as long as she is with you. A+++ customer service. Awesome job Nickia!!!
LYDIA KLight inside the unit would have been better, but it was a very convenient unit and staff was always ready to help.
STEPHANIE G | Overall ExperienceThis is going to be a long one! I feel like customer service via phone support was great! They were all very kind, I called multiple times throughout this whole experience. I initially agreed to do a trailer to Hayward got a $625 credit! I was so excited! They then texted me I had to pick it up elsewhere but they would put the credit to $675 which would be great. The day before I was set to head out they messaged me again stating it won’t be ready until the next day. I had already had my plans and movers booked therefore this wasn’t feasible. I had been super flexible and was looking forward to the credit to then have to cancel. Not ideal. This was a huge bummer to be quite honest. They did give me and extra day and 300 miles but I would’ve rather had the credit. The place was super busy when I arrived. We waited a long time to get seen. I asked the guy to rent blankets but forgot. I also bought a dish kit and he didn’t know it came with a box. Thankfully my friend previously bought it and knew it came with one. He didn’t give me a tour of the truck or how anything works. I’ve never driven a U-Haul and didn’t know anything or what to expect. I think proper education is needed. (I rented a camper van in New Zealand and they went over everything with us) I honestly expected the same and didn’t get it. He just pointed where the truck was and didn’t seem to know too much. Kinda frustrating. On top of all this they didn’t have the truck I wanted in camas so we had to drive 20 minutes to Vancouver and the gas was already on E. I got a $27 credit which I don’t think was worth it. I had to drive it 20 minutes back. I had movers booked for two hours through U-Haul and they just stood next to the truck which is fine but I thought they would come up. They finished in an hour and I paid the 2 hours. I thought I would get refunded for the hour and didn’t. If they took 3 hours I know they would’ve billed me for that extra hour. The movers were nice and efficient. (I did notice later some nicks in the furniture) The truck was fine. Like I said no one properly educated me on the truck. I stopped for gas and couldn’t get the truck started. I was stuck there for 20 minutes panicking. The attendant finally came over and turned my steering wheel more and it turned on. Additionally getting the key in and out was also difficult. Not sure if all these things could have been helped if I was properly educated on the truck. The windshield wiper on the driver side needed to be replaced. Of course if downpoured a good chunk of the way. That also wasn’t ideal. In the right hand corner it looks like they used sealant to help with leaks but a bunch of water was there when unpacking. I had to clean all of that up in hopes I don’t get charged. All in all this wasn’t a great experience and I’m super hesitant to recommend U-Haul to anyone.
ASHLEY MTrailer almost killed me I had to drive 400 miles with a broken trailer that wasn’t inspected properly. Employee who checked it out to me was disrespectful.
JESSE BBob was great the rest of the young men there were not very helpful
Annika m | First ImpressionsExcelent service and place ! Highly recommend it .
MIRCEA RNice friendly helpful !
Mircea R | First ImpressionsLoved that your storage has an area to park the vehicle and unload. So convienent! The young man who helped me check in was very nice and helpful.
GENISE H | First ImpressionsCharged me $50 for a 5-minute job to open my lock. Way too expensive monthly costs. Would never recommend to friends. My storage was empty for a week. In my hurry, I would have hoped UHual would ask if I was still using it or send an email notifying me of the upcoming bill. I hope I get a refund because they auto charged me for full month again.
IGOR T | Overall ExperienceCommunicate internally! One employee said they would update my reservation extension, but never did and I got called asking how much longer I needed the truck. When I tired to turn it in after hours, the app tells you to scan a barcode, but when you scan your contract, nothing happens. Had to Google it and found to take picture of odometer and fuel gauge and finally found the drop box which was not visible at all! Turned in contract and keys and still got called asking when I was going to turn in truck. I told them I dropped it off last night. Communicate!
GARY FThis location was well run, but similar to my pick up location experience, U-haul again is poorly managed. I went to my scheduled drop off location and they didn’t accept the large size truck that Uhaul gave me because they didn’t find the smaller size truck that I reserved in advance. The original drop off location sent me to a different location that wasn’t open and finally I ended up returning the truck to a third location, which worked. I only drove an extra 25 miles all around town wasting fuel for massive 650. U-haul at the scheduling level is awful.
VINCENT JMy first reservation and storage unit somehow got canceled and then they rented my unit to somebody else. I needed an outdoor unit and I was supposed to get a 10x15 outdoor unit. The day I showed up to move in with the trailer full of stuff after a 20 hour drive I found out my unit was sold. Then a week later I got an indoor unit same size. And then there was issues with my unit after I paid for it get the card to swipe in. Somebody somehow right after I moved in Moved me right back out the next day. So pretty much the same issue happened two times in a row at the same location. I understand that sometimes things just happen but it's strange how it happened to me two times. But still a very clean place I really like to back in garage with the garage door to help keep the rain and wind out while you're offloading your vehicle into the easy access elevators.
TREVOR H | First ImpressionsNothing i drive a big truck the customer service was extremely positive i will be back next week3
ANDRE DNeeds more car parking while picking up trucks. There were only like 5 spaces and those were all taken.
Tori CThe staff was very friendly and helpful. They answered all of my questions without having to ponder an answer. That proves they are knowledgeable about the products and services they provide. That's really comforting to me as a customer.
juanita M | First ImpressionsTrent was very helpful, kind, & patient! Efficient process & feeling confident I’ll be taken care of while utilizing this facility for my possessions - thank you!
AMANDA M | First ImpressionsThey charged us for a lock for our storage unit when we were supposed to get one complementary. Also didn’t give us full instructions on the swipe card
CASSANDRA K | Overall ExperienceDid not have lock inside storage unit but the clerk at the counter remedied that asap
DEREK F | Online Move InStaff was very helpful since I had a knee injury. Thank you
Harmony F | Overall ExperienceVery helpful and accommodating
AARON F | First ImpressionsI found this site very nice!!
KAREN B | First ImpressionsCharge too much money
Donna a | Overall ExperienceThe staff was very helpful, answering any questions we had. The unit was clean and easily accessible. And the price was less than other storage facilities in the area.
Kimberly F | Overall ExperienceEstoy muy contento la verdad con la atención recibida, el personal está muy bien preparado y hacen su trabajo con rapidez y eficiencia
YOANDRY L | First ImpressionsGreat customer service and rates
Tabatha W | First ImpressionsThis is a very large, clean facility. Lots of room to move in with the truck.
Kimberly F | First ImpressionsExperience was great. The attention to customers waiting to be helped could use improvement in speed times overall was 5 stars
Mark R | Overall ExperienceTrailer had a flat tire and road side assistance cancelled twice. Unable to even use it for the first day I was moving. Completely unacceptable and inconvenient
MARVIN J | First ImpressionsJacob was very helpful in all he did. He answered all questions and us signed up for storage units. The whole staff that was there was very nice and was helpful as well. I will recommend this U-Hall to everyone who needs a place to store things or if they need a truck too.
Kenneth B | Overall Experience