Make sure to have more than one truck to drop off containers. My container was supposed to be picked up on a Wednesday and didn't get picked up till Saturday after each day being told it would be picked upSteven V.
Customer Reviews for U-Haul Moving & Storage of Oshkosh West
Oshkosh, WI 54902
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TERRY K.
Great and convenient location.DAVID M.
Customer did not leave a comment.LEROY Z.
This location is too big to leave it in the hands of a single employee...I was there twice in one day and both times I was waiting for 30 minutes or more because there was only one employee. Both times it was explained that the " manager " was not there . Good management would recognize the need to serve customers . Bank runs and misc. trips can wait , 3 deep at the counter both times I was in and the single employee did the best he could but everyone waiting was clearly displeased at the way this employee was left to fend for himself. I understand it's difficult to find help these days but when help IS hired , they need to make themselves available during business hours.ROBERT L.
Customer did not leave a comment.James C.
It was quick getting in and out!! Staff was easy to work with!! An the trailer was clean!!BRETT F.
I had had a hell of an experience that led me to this location, and I ended up having to ask them for help they had every right to decline outright. Instead, they sympathized and went above and beyond to help me, and I really appreciate their assistance.Elizabeth T.
Customer did not leave a comment.SANDEEP S.
My credit card was charged four times with different amounts so know I have to call and figure out if this was a scam. Plus the truck was way over priced!!! Almost 300 dollars plus refill of gas just to move a person from Oshkosh to MilwaukeeDAVID P.
The store was severely understaffed, one person handling equipment checkouts and checkins and also storage unit rent payments. The equipment that I rented was not well maintained with frayed straps, not fully functional ratchets, and some inoperable lights on the trailer. Subpar for the premium price paid for rental.CHRISTOPHER C.
Online pick up was great and they let me use is longer than booked originallykris D.
Customer did not leave a comment.KARLEE L.
Customer did not leave a comment.TIMOTHY E.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.RUSSELL N.
Customer did not leave a comment.SUSAN D.
Thankful for the staff in the Koeller street Oshkosh location today they helped me a lot!l Went in Sunday April 26th at 345pm. Was a gentleman and a nice lady there who both assisted me. (Was it Kristi and Marc? Sorry I’m bad with remembering names..) Thank you, Shirinshirin p. | First Impressions
Friendly staff!!ROBERT W.
Make sure the the trailer is sweeped out of wood chips before you rent it outMATTHEW D.
Extremely un happy that when i picked up the truck my estimated bill was 130 and the end charge was 275 and i never got an atomized bill emailed to be like i was told when i dropped on my rental to even understand why and how the bill jumped as much as it did.Trevor K.
Customer did not leave a comment.THOMAS H.
Did not care fir the representative that assisted with the order of pick up and falsely stating what insurance to pick. And then when we changed our mind prior to leaving with the truck to upgrade insurance was told he was not able to change it. I called another location in town and was informed the rep could have voided the order and given us the upgraded insurance we wanted .AUSTIN L.
Customer did not leave a comment.JOB W.
Have the equipment brought to you already with dollie inside.Paula S.
Customer did not leave a comment.Katie B. | Overall Experience
Customer did not leave a comment.Jason L.
Easy safe and secure drop off very pleasant staffCharles D.
Customer did not leave a comment.GREGG M.
When returning equipment it seems like they were confused. I was charged for 2 days rental Then once I brought it to her attention it was the same day she fixed it? I don't get itJay S.
They had the wrong key for my drive in pick up and when I went in to have the problem fixed they had no idea where the key was the guy that was working there also could see and hear my frustration and in front of other customers he said if you have an issue with us file a complaint I'm not the issue in this problem ! I'm just a part of a wheel that makes this work well it wasn't working 20 min after I was suppose to get my contact free truck ( which was far from contactless ) I was leaving the parking lot and now 30 min behind this is the 2nd time at this store which things were messed up and they same gentlemen was just plain rude I am in customer service also and I find this very unacceptableChristine S.
Customer did not leave a comment.SCOTT O.
Customer did not leave a comment.RUTH T.
Great team .... thank youGUY J.
Customer did not leave a comment.JOE B.
Thanks for being so help full. markMark V. | Overall Experience
Maybe not applicable to this location but just the U-Haul reservation system as a whole. We reserved a 20ft truck on Wednesday to be picked up IN OSHKOSH, WI Friday afternoon. When we got to the location we were told that our pickup location had changed to SEYMOUR, WI which is more than an hour drive away. We were lucky that there was another 20ft truck available in Oshkosh that we could get, but what's the point of making a reservation if what we reserved isn't even available. Why bother reserving ahead of time if it's just a gamble if what you requested is even available. We would have been screwed had that extra truck not been there. I would think when I got confirmation that I was reserving a 20ft truck in Oshkosh that there was a 20ft truck available Friday afternoon in Oshkosh. I'm glad I don't need to reserve a moving truck very often because this was insanely stressful!Terry S.
Great agency.JOHN ARNOLD J.
I rented a 15' truck. It should be advertised better that the flat floorspace is only 11 feet 10 inches, not 15 feet. If i had rented this truck to put 30 fourteen foot pieces of lumber from Menards, it wouldn't have worked. Luckily i just had 2 fourteen foot boards, so i could prop them up and was able to move them to my house. The fact that the little cubby space above by the roof is 15 feet is useless for people that need a 15 foot rental to move things that are longer than 11 feet 10 inches...MICHAEL S.
The clerk was so drunk yet he couldn't operate the computer. It was a circus trying to get the truck rented. I didn't appreciate my wife having to listen to your drunk clerk telling us that he was still drunk - he had a date and took er to the hotel room ya know - barely woke up I. Time to race to work. Really classy. When the other employee came in - he took over and got the job done.andrew H.
Customer did not leave a comment.THEODORE M.
Customer did not leave a comment.DENNIS P.
Extremely efficient staff here!!DAVID A.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Todd G.
Everything was great. Manager was extremely helpful. Thanks for having such a quality operationJAMES M.
Everything went well.JOSEPH K.
Great customer service!DIANE W.
I found the staff to be very professionalJAMES C.
The lady that was working was rude. I feel like she over charged me when I brought the truck back. I got charged in Janesville for the truck and when I asked her she was vey snappy and said Janesville charges didn't come out of my bank account and that was to hold the truck. I also told her I had supplies I didn't use and was told I could return them and she said I don't think we can do that but than she did do it when I told her if she had any problems to call Raven at the Janesville location. I personally wouldn't have the Oshkosh lady working for me and I'm a manager for a big company up north. Next time I'll drive out of way to avoid the Oshkosh location or find some other company to rent for before I ever do the Oshkosh location again. She was very rude and not pleasant to deal with. Almost like me and the other customers that were there are inconvenient to be there.Megan R.
they made the hectic move a bit easier,in and out .you guys on koeller are the best ,thanks for putting up with the some what hectic customersKENNETH O.
If we ever need a unit again we will definitely be back. ThanksJohn Z. | Overall Experience
Nothing, they bent over backwards to help me and were very friendly and helpful.AMY H.
TRAILER RUNNING LIGHTS WERE NOT FUNCTIONALTHOMAS G.
Customer did not leave a comment.MASATO Y.
Customer did not leave a comment.MASATO Y.
Jacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.Steve s. | First Impressions
Great place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.Jeffrey T. | Overall Experience
Extremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. ThanksJames M. | Overall Experience
Excellent, easy, friendly, helpful, respectfulâ€”just a few words to describe my experience with Oshkosh U-Haul West locationBRENDA D.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.Kyle S.
Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.PAUL M. | Online Move In
Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.Jeffrey T. | First Impressions
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Andrew W.
Truck buried in snow. Six inches of snow on hood and windscheildCharles S.
This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn’t gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake’s leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn’t get his name. I could go on about the other things they filled me in in that I didn’t know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.russ w. | First Impressions
Staff was friendly and prompt, always nice to deal with.MICHAEL S.
Customer did not leave a comment.Bradley F.
Customer did not leave a comment.Rebekah G. | Overall Experience
Customer did not leave a comment.Steve H.
Customer did not leave a comment.JOSEPH K.
Amazing customer service. Easy pick up and easy drop off even in freezing temps.ZACHARY B.
Customer did not leave a comment.JAN B.
Customer did not leave a comment.thomas S. | Overall Experience
Great service as usualKEVIN H.
The locks on the cargo are terrible. The after hours drop off box was broken and there was no good way to return keys. Personnel was good but frustrated with lock and drop off issues. Wasted at least 30 minutes and had to leave keys and hope everything would be okGreg V.
Customer did not leave a comment.JOSEPH T.
Everything at this location was great! The people there were friendly and very helpful. There was plenty of equipment, but the person I made the reservation with made it sound like there might not be a trailer available. Other than that, wonderful experience.JEFFREY S.
Customer did not leave a comment.Kyle B. | Overall Experience
Provide more included miles....JACK V.
Customer did not leave a comment.JOSEPH T.
The alignment was way off on the vehicle making it hard to drive. Additionally when I went to drop off the vehicle only 1 out of 3 employees were wearing a mask and we're not enforcing the mark policy stated on the door for the other customers not wearing masks.EVERETT O.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Amy H.
Employee walked up as soon as I walked in and asked how everything went. He said thank you for choosing us glad you enjoyed the rental. Great costumer service.TYLER M.
Customer did not leave a comment.ALFRED T.
Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.karen b. | Overall Experience
Customer did not leave a comment.PATRICK C.
Excellent service as I was renting a storage unit - knowledgeable and friendly!Dan M. | First Impressions
Staff was very friendly and helpful.Patrick B.
The cup holders and dashboard were dirty from the last customer, and the side door was hard to close. The customer service was fabulous, and all of my needs were met.REBEKAH G.
Friendly, knowledgeable employees! Thank you!Michael S.
Great experience, good customer service. Very well organized.SUSAN L.
I did have a few times i was over charged but got taken care of i do recommend you to anyoneAmber K. | Overall Experience
The New Manager is Fantastic, Great person to find for your company.ROBERT K.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Carmel S. | First Impressions
Customer did not leave a comment.MAXIMILIAN H.
Customer did not leave a comment.Kyle D.
Customer did not leave a comment.Ronald S. | Overall Experience
Customer did not leave a comment.Maria F.
Customer did not leave a comment.Jason A. | Overall Experience
The lady was very short with us when we were standing there waiting on her to answer our questions while she checked the truck back in, basically told us we owed extra money for mileage and as soon as the payment went through told us we were done but never answered our questions. So, basically took my money and dismissed me. I tried calling back later that afternoon around 5pm as my boyfriend can't find his Carhart brown cap only to have my call rerouted to a VERY RUDE man who basically told me my call didn't matter or have an merit but lets go ahead and share a person cell phone number that works there to try and get hold of some one which by the way never answered so we never got to find out if they found it or could even look in the truck. https://www.carhartt.com/products/hecarhartt-accessories-headwear/Acrylic-Watch-Hat-A18?icid=home-extension-product-hat-A18-20201104-allvisitors-13371Christene J.
My rental was not ready at 6am like requested. They don't take $50 off for the â€œguaranteed rentalâ€ the lock on the back of the truck was the wrong lock. Thankfully a U-Haul represtative got to work early and quickly got us another truck. Took an hour and had to pay my helper for the wasted time. Hidden fees on the insurance, they will charge you $14 more if you go over the miles that there system generates. So if you have to make two trip your pay an extra $14 plus .040 a mile. Even if you return the equipment a day early. Scam artists.Daniel T.
Customer did not leave a comment.Caesar R.
Commented fraud by overcharging my debit card after the equipment was returned. Make sure you take pictures with a timestamp of the equipment when it is dropped off at this location.RODNEY O.
Customer did not leave a comment.Russell G.
Customer did not leave a comment.Victoria i. | Overall Experience
Customer did not leave a comment.Michelle L.
Customer did not leave a comment.JAMES B.
Process was easy... the truck I had was not the cleanest... outside was dirty and the inside was okay. The steering wheel felt sticky, which is gross.Dakota R.
Customer did not leave a comment.CHRISTOPHER C.
I'm very happy with the service and the help that I I got thanks.....VERNON E.
Customer did not leave a comment.CYNDY S. | First Impressions
The dude working friday all by himself was awesomeTHOMAS B.
This is a uhaul only business and it shows. There is a giant parking lot with a very clearly marked area for drop offs and an associate came out to greet us and get us on our way immediately. This was a wonderful experience.Oleg S.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.LAMONTE C.
The only thing I recommend is having more than one person running the service area. There were several customers waiting when I was being waited on and I could tell there was some issues since it took awhile for the other customers to be waited on.BOBBY K.
Customer did not leave a comment.Victoria i. | Overall Experience
Customer did not leave a comment.Judy V. | First Impressions
Checking out was so easy and well planned by U-HAUL , we will use your storage lockers againThomas H. | Overall Experience
Customer did not leave a comment.Morgan B. | Overall Experience
Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.GARY J. | First Impressions
Customer did not leave a comment.Kamarya P. | First Impressions
Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friendsAric V. | First Impressions
Customer did not leave a comment.Roland B. | Overall Experience
Thank you for everything. I am very pleased with my experienceJames M. | First Impressions
The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirienceCrystal D. | Online Move In
Great location for me.. Staff always friendly and helpful the facility was clean will use again!Roman S. | Overall Experience
Customer did not leave a comment.Hailey O. | First Impressions
Customer did not leave a comment.Alexa R. | Overall Experience
Customer did not leave a comment.Mark G. | Overall Experience
Jacob was extremely helpful with our storage unit.Jane C. | Overall Experience
Customer did not leave a comment.sally m. | Overall Experience
Customer did not leave a comment.Sharon O. | First Impressions
Customer did not leave a comment.Mark G. | First Impressions
Nice helpful employeesPaul L. | First Impressions
This is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.Tom W. | Overall Experience
Customer did not leave a comment.CHERYL R. | Overall Experience
Customer did not leave a comment.Nancy W. | First Impressions
Website didn’t work tried for 2 days to book online the information was there but only partly per stafffDebra B. | First Impressions
Customer did not leave a comment.penny s. | Overall Experience
This is a first class facility and first class staff. Couldn’t be better.Tom W. | First Impressions
Customer did not leave a comment.Donald M. | Overall Experience
Customer did not leave a comment.Alexa R. | First Impressions
Customer did not leave a comment.Jennifer S. | Online Move In
Customer did not leave a comment.Donald M. | First Impressions
Very friendly and helpfulSteven W. | Overall Experience
Managed very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.John T. | First Impressions
.Alan M. | Overall Experience
Fast, easy and convenient.kaylin b. | First Impressions
Would do it again if neededDennis Z. | Overall Experience
They gave me very good customer service very helpful and understanding explaining everything thank you very muchSteven W. | First Impressions
Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.Tim M. | First Impressions
The customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!Mary Anne D. | First Impressions
Very smooth process. The unit is convenient and well maintained.Patrick O. | First Impressions
I was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.Becky F. | First Impressions
Very impressedLana A. | Overall Experience
Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!Roman S. | First Impressions
The only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.Yvette B. | First Impressions
$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)Taylor B. | First Impressions
$10 upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)taylor b. | First Impressions
I wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!Brian F. | Overall Experience
People helped us a lot nice clean facilityjames l. | First Impressions
Staff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their itemsIrene B. | Overall Experience
Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased 😀....JUDY M. | First Impressions
Mike was extremely helpful and quick to help our needs.Kristy T. | First Impressions
I plan on using Uhaul again when I move in SeptemberHelen B. | First Impressions
Good selection and availability, knowledgeable agentMike S. | First Impressions
ThanksDavid H. | Overall Experience
Great place for storage.Dennis Z. | First Impressions
Just got it and haven't got anything there yetdebra c. | First Impressions
Easy access...indoor storage was great!!Krista L. | Overall Experience
Brand new. I like the security with using a card for accessLana A. | First Impressions
I canceled my u haul truck and storage unit before I was able to use them. After several phone calls to customer service I am still getting billing notices.SUSAN O. | Overall Experience
Carts in trhe pull in area are so useful. Thank you!!!😁Linda G. | Overall Experience
The lady was very, very helpful !Richard F. | First Impressions
Very nice storage facility.Mike C. | Overall Experience
Great serviceKrista L. | First Impressions
The sales rep. physically walked me through check in and check out procedure and showed me the location of my storage unit. He was kind and listened to my needs.laura b. | First Impressions
Great quality serviceDeborah A. | Overall Experience
You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourcefulLouis J. | First Impressions
Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!EUGENE S. | First Impressions
There has been quite a positive change to the staff and service. This recent experience was excellent.Thank you for the changes. We certainly will recommend U-Haul's facilities and service. Will shareWayne W. | Overall Experience
person that help me did not know what there where doingthomas p. | First Impressions
greatDorthy P. | First Impressions
As one of the first renters, there were a few bugs that still had to be worked out. Subsequently they installed a card pass system which seems to work well. Staff are the greatest folks you will me.Steve M. | Overall Experience
The staff is awesomeChris m. | Overall Experience
Although I never saw the inside of this facility, I do want to say thank you for the excellent delivery service performed by Jenna.Steve T. | Overall Experience
We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim ThomsonKIm T. | Reservation
My u-box was delivered on time and in good shape. The driver, Jenna did a great job of communicating and accommodating my moving schedule.Andrew S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!