Customer Reviews for U-Haul Moving & Storage of Owensboro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Owensboro

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DEBRA H.
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JONATHAN G.
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Rob F. | Overall Experience |
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Fantastic service!

GARY M.
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Very well organized store . My staff member helped me with the correct choice for my move and I was in and out in about 15min. Easy and fair priced . Thanks

DIANA H.
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ELIEZER C.
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Thank you for making my love smooth.

JANICE E. | First Impressions |
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Edna's was so helpful and friendly.

MICKEL L.
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My customer service rep was very helpful. I think she went above and beyond her duties. I will use your service when needed and recommend it to others. Thank you

JOSEPH R.
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Ann W.
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The young lady who took care of our return was professional and friendly. She has us out in a matter of minutes. No changes needed

Thomas S. | Overall Experience |
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jarred G.
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DANIEL L.
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Jacob J.
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Rosey B.
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This was the worst uhaul experience we've had. We pulled into the "park and wait here spot" and the blonde woman that works there jumped into a car with her boyfriend/husband and drove to a parking spot to smoke. There was a tall skinny kid walking around smoking. There was a younger kid with black hair helping a customer with his rental and then when he was done he went to the blonde and her boyfriend/husband to look at what was apparently their new car. We waited for 15 minutes for someone to check us in. Your employees need trained to put their personal life on hold and do their job if you want customer satisfaction.

DEBORAH F. | First Impressions |
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DEBORAH F. | Overall Experience |
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DEBORAH F. | First Impressions |
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Ben C.
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Charles M.
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First of all I paid for a dolly and a bigger furniture dolly but the truck only had the regular sized dolly. Therefore it took longer to move all the belongings and also required much more physical exertion to move it all. I was late returning the unit but I called the location and they stated it would be fine. When I checked my bank account I have 2 charges from you uhaul.

Missy R.
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Was a great experience for sure .

SARAH H.
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SARAH H.
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ERIC P.
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This location rocks!! Everyone is very helpful, kind and courteous. Storage facilities are clean and Secure. I will definitely be using them again.

Thomas S.
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The self storage units are not very accessible, but the lady behind the desk was the kindest most helpful Uhaul person I have ever met.

chris R.
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JOSEPH R.
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CYNTHIA S.
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Andrew L.
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DANIEL B.
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MARIA K. | First Impressions |
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MICHAEL L.
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MARIA K.
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Richard J. | First Impressions |
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These folks are great. Sarah, the General Manager was more then helpful giving me an abundance of support. I was going through a difficult time and they were there to help. Greatly appreciate all of them up there.

Johnathan C.
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Lacey D.
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melinda M. | First Impressions |
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The ladies in the office on Parrish Ave. was wonderful!!

Justin H. | Overall Experience |
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Sarah is the greatest, just give her a call always there to help

WILLIAM M.
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Reduce your prices! $186 for a 40 mile drive and for only 5 hours of time with the truck is absolutely ridiculous!

Shawna T.
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JAMES P.
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I called n reserved a one way rental from Owensboro to Louisville. I got there n they told me it is a 2-way take it or leave it. I had help at my mother in law house so my plans obviously changed. I took the truck n the woman manager told me I would get a $50 rebate. So instead of loading my 20' truck driving to Louisville unloading n dropping the truck off. I had to turn around and drive back to Owensboro. When I checked it back in my $50 rebate turned into $35 which obviously didn't cover the gas back. I'm very frustrated and will not rent from u again. There's other places

Sherman J.
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Signed up online. Had me take a picture of my ID, so i did. Then 3 hours later, an hour before i was picking up my uhaul for its appointment, it sent me a link to upload it again. U-haul shouldn't be having these issues and making anyone take a picture of their ID 2 different times for the same thing. I still had to go in and check in. What is the purpose of taking a picture of your ID in your reservation then doing it through my phone, then still having to go in? There isn't one. Fix it.

FRANK M.
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William M.
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Late drop off was easy. Would suggest bigger signs for drop off but easy to figure out

SHAWNA T.
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The windshield was so dirty with dried bugs all over it and dirt that when I got it out on the street and the sun hit it I was blinded and could not see the road. The wipers and fluid couldn't even clean it off. The inside has been smoked in so much that it was stained brown. There was air freshener put in the air vents but that wasn't what clean smelled like. The rental people were very professional but I didn't get the dolly I rented. They called me after my rental and took it off my bill though.

JEFFREY M.
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JOHN A.
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SHAWNA T. | Online Move In |
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DIANA H.
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MICHAEL M.
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Glenn B.
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Brittney, who helped us, acted like we were an inconvience to her for being there. When we asked questions she became irriated and acted as if our questions were dumb. The gentleman who helped us hooked up had great customer service, was polite, and helpful. I did not catch his name. Location itself was great, easy to access and clean.

WILLIAM H.
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HARVEY G.
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The Owensboro, Kentucky location was very helpful. From the beginning of trying to reserve the truck and car hauler it was a complete cluster and nightmare. I contacted the 1-800 number to try to reserve the truck and trailer and then their system went down and I had to call back multiple times I called back reserve the truck and trailer and then they had me picking up in Phoenix Arizona. How does it make any sense for me to pickup a truck in Arizona to pick up the broke down vehicle in Indiana? I had asked to pick up the vehicle and the trailer in Dale, Indiana. When I went to do the mobile check in it showed that I was picking up in Maria Hills, Indiana instead of Owensboro, Kentucky as agreed. So I called again to clarify. Come to find out the trailer and truck we're not at the same location. The truck that was supposed to be at Owensboro, Kentucky but was down for maintenance because it had a leak in the cab. So they were expecting me to drive to Maria Hills for the truck and then to Owensboro for the trailer. I was driving from near Cincinnati Ohio to Indiana to take care of a broke down vehicle for my in-laws during my daughters wedding and I had to deal with uhaul many hours on the phone. I can't imagine more horrible customer service. If this is the kind of customer service and process I can expect from U-Haul I will not consider using the services in the future.

JARREN C.
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CHRISTOPHER R.
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Shane S.
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MICHAEL S.
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MICHAEL M.
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I have rented from this site 3 times and they are great. Thanks

JUSTIN H. | Overall Experience |
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Looks brand new, is very secure and has great facilities. Can even pull in your vehicle (even 26’ truck) inside to unload/load your things into the storage units. Great storage facility...would highly recommend.

GREGORY S.
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Quick and easy rental. Equipment ready at pickup and great help getting hooked up and confirming everything working correctly. Great experience.

Karrie P. | Overall Experience |
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LOUIS W.
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Staff was friendly and helpful. Drop off and pick up was easy.

Michael S.
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Pick up location did not have our equipment ready despite having booked online over a week in advance. The one way truck we were supposed to receive was rented out the day of pick up and was not back in time for our reservation. Staff was difficult and unapologetic during interaction.

HUGH D.
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Everything went great. Easy pickup, easy drop off. Staff was friendly and helpful. Couldn't ask for more

WINDELL G.
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tammy s. | First Impressions |
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Perfect for my needs!

CHARLES D.
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William M.
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They forcefully added features and told me it's “mandatory”. The guy was ignorant and rude. I'll never use that place again.

TABITHA H.
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deb F.
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GREGORY B.
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Good job.

ANTHONY K.
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n/a

Christopher W.
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The customer service wasn't great. The general manager was complaining about a negative interaction she had with a police officer. She wasn't rude nor was anyone else, but there was a lack of professionalism.

DAVID R.
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kelly m. | Overall Experience |
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Jahna D.
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The manager was a very rude. Diane has charged our account not once but three times. The manager was not very nice he did not explain hardly anything to us. They charged us for an extra day that we did not even have the fan. And would I ever recommend U-Haul to someone else at that location hell no.

Joseph C. | Overall Experience |
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All of the employees were very helpful & friendly. The exceptional ones were, Sara, Xavier, Edna & Jordan. A really good team. I will recommend this facility to all I know.

Karol W. | Overall Experience |
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RAFORD C.
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JARED N.
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SCOTT G.
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Jordan at U-Haul Moving & Storage of Owensboro went well above and beyond to help me when U-haul.com messed up my reservation and when U-haul.com messed up my return. I would give this location a better than excellent review because of Jordan.

James W.
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PHILLIP B.
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THOMAS D.
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ROBERT H.
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WESLEY C.
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William F.
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RICHARD ALLEN H. | Overall Experience |
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Delinda S. | Online Move In |
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It was so easy to do the move in online and when I arrived staff was so helpful and very friendly. Made me feel welcome. Thank you

Ei M.
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Randall S.
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Noah E. | First Impressions |
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James and Alexandria helped me tremendously And we’re super friendly. I will highly recommend anyone to use the storage facility at this location!

Dakorria W.
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Michael S.
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Gabriel N.
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SHARON P.
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Sarah A.
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Very friendly and helpful, waived a fee due to miscommunication without me even having to ask. Excellent customer service.

Shawn H.
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Truck loading ramp was saturated in mud and the inside of the cargo area was dirty. Had to hose it all down before getting started moving.

Bryan S.
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We are now considering renting another U-Haul to move our son to college because of of our experience. So easy and everyone was very helpful.

MICHELLE P.
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I was charged 1400 for dolly which I never used or requested

DWIGHT M.
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BRENNAN B.
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Omar W.
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MICHAEL F.
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The staff was extremely helpful friendly & courteous everyone seem to know what they where doing a very pleasant experience thank you

Belinda H.
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BRANDON G.
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KAREN S.
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VICKIE F.
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Prices are a little high

David T.
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The folks at this location are always on the ball. I'm glad to have their new, "actual" UHaul location available. The satellite locations take reservations but in more than one case didn't have the trailer when you arrive.The West Parish Avenue is a most welcome alternative.

Edward B.
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Richard Allen H. | Overall Experience |
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Great staff.

RICHARD ALLEN H.
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Great and friendly staff!

Larry A.
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TINA R.
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LARRY M.
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The best U-Haul Rental service I've ever used. Terrific in every way..

Robert M. | Overall Experience |
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We had to locate and move our storage items into the U-Haul Storage Facility on very short notice. Even though they were just opening and remodeling an old "box store" when we found them, they gave attention to security and customer service from the beginning. We watched them grow and keep their commitments to us as they did. Great experience during stressful times.

james W.
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Owensboro location actually had my Ubox earlier than expected and made unloading easy and convenient.

Robert J.
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Samuel K.
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Tammette H.
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Richard H.
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Great people, always willing to help with anything.

PAULA S.
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Customer service was nice.

Margerita Y. | Online Move In |
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Joseph C. | First Impressions |
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I have been working with Sarah & her team & they have been very helpful with all our needs. They are all very pleasant to work with. The facility is spotless & they are ready to help with any problem that you may have. I have been very pleased with my experience there & will & have been recommending this facility to all that I know that are needing this type of services.

Richard Allen H. | First Impressions |
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I’m very happy with my experience with this facility. Brian has been great to work with and is an excellent asset to the company.

Sandy L. | Overall Experience |
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Clara T. | Overall Experience |
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I COULD NOT GET INTO THE BULIDING WHEN I NEEDED TO STORE ANYTHING!! I TRIED TO TELL STAFF ABOUT NOT GETTING MY THINGS STIRED !!! BUT THEY HARRASED MY SON AND MY DAUGHTER WHO LIVES IN ALASKA AND THEY DIDNT SEEM TO CARE I COULD NOT GET IN !!! HAD TO GET A NEW CARD TWICE AND STILL HAD PROBLEMS SO NO ILL NEVER GO BACK

Missy R. | First Impressions |
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RICHARD ALLEN H. | First Impressions |
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Nicole C. | First Impressions |
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Troy R. | First Impressions |
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THOMAS H. | Overall Experience |
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Karol W. | First Impressions |
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Employees did everything right. I would definitely recommend this company.

james c. | Overall Experience |
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james n. | Overall Experience |
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The manager David and the rest of the crew at the facility were fantastic fast and courteous service

Susan K. | First Impressions |
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Overall a good experience

Bobbie Jo C. | First Impressions |
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I think it's great that we have such a nice, full service facility here. The staff is friendly and helpful too.

Mark C. | First Impressions |
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The employees at this facility were very friendly & personable & made you feel very comfortable. They were also very helpful in explaining the whole experience. It seems to be a very well ran establishment. I will & have already suggested this business to my friends & acquaintances.

JAMES H. | Overall Experience |
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The facility was a lifesaver. Convenient, safe, and easily accessible. Staff were great. Thanks!

James V. | Overall Experience |
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This is a great place for your storage needs Clean Safe Well lit And the staff are very helpful and amazing Definitely recommend them for your storage or rental truck needs They even have a hitch bay if your vehicle is is in need of one A+

bruce b. | First Impressions |
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Y'all are fast to help and a great bunch of people

Brian S. | Overall Experience |
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Customer service was knowledgable, helpful and very proffesional. Ask for a guy named lucky

Brian S. | First Impressions |
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Customer service was polite, courteous and proffesional

Robert M. | First Impressions |
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Average

sarah h. | Overall Experience |
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Great employees!

No reviews have been submitted for this location.

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