Customer Reviews for U-Haul Moving & Storage of Owensboro

950 reviews

2815 W Parrish Ave   Owensboro, KY 42301

(270) 228-0362

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 228-0362

2815 W Parrish Ave
Owensboro, KY 42301

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stacie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

DONALD N. 
Rating:
5.0

Sarah was excellent

kenneth g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick O. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Wish my truck would have been at the original pick up location. ( It would have saved me time and stress.) The ladies I dealt with at the U Haul store were wonderful !

catherine T. 
Rating:
5.0

The girl who helped me cheched me in very quickly and she also applied my workers discount.

Jaidera M. 
Rating:
3.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Tried to use app, but unable to use it to complete the pick up or return. The staff there was able to take care of everything quickly.

Marion W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MISTY M.  |  Overall Experience 
Rating:
5.0

Staff was very nice & knowledgeable. Vehicle was nice & clean. Rental process was very easy. Great job!

Kristie M. 
Rating:
5.0

The trailer rental was my second one from this location. The staff is professional and very courteous. I would highly recommend.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Martha G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Martha G. 
Rating:
5.0

Employees were professional, helpful, friendly and provided excellent options that fulfilled my every need!!! Thank you James and Sarah (I think) 🤔

MARY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori V. 
Rating:
5.0

I have rented a 9' van from this location on two occasions. Each time, employees went out of their way to help me through the rental process, to help me choose the best vehicle for my needs, to make sure that I felt comfortable, and to find the best deal for my needs. They have always been friendly and professional and ensure that U-HAUL is the first company I turn to when in need.

MELISSA D. 
Rating:
4.0

There was some damage to the truck on the bottom driver's side door. I took pictures because the lady inside was not very friendly. In the past When renting your trucks employee went out to the truck with me and we examined the truck together. She gave me the key and told me to find it by the nber above the back door

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Clinton B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Cheyenne was awesome when I picked up the trailer. Explained everything in a relatively short manner, but made it fun and personable. The folks who checked me back in were super friendly and helped tremendously. Great team. Thanks again and I will be sure to use this location again in the future.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Donna E. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

I can't think of anything.

MATTHEW F. 
Rating:
5.0

Had no problems so don't see anything I would change about this experience.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

GreT job!

Frances W. 
Rating:
4.0

Customer did not leave a comment.

REGGIE H.  |  First Impressions 
Rating:
5.0

The truck had a check engine light on and the steering wheel was slightly left of center. The location itself was friendly and had all of the supplies we needed.

Robert P. 
Rating:
5.0

Stay the same.

Brenda H. 
Rating:
3.0

Customer did not leave a comment.

SHANE J. 
Rating:
5.0

The problem; I didn't appreciate was not being able to talk to the location where I rented the vehicle after turning it in. And I didn't get a actual brake done of expenses

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

laquanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELLIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shellie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Sarah, James, and most of the staff were awesome at being helpful and going out of their way at being accomidating to everybodies needs. I wish my situation had been better to where I could have kept my stuff there. Very safe and secure and always clean.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

billie C. 
Rating:
5.0

Customer did not leave a comment.

NASTAUSHYA B.  |  Overall Experience 
Rating:
2.0

They told me I had to put a deposit cause I had a prepaid card and it would go back on the same day I returned the uhaul. That was a lie and I was charged another 30 dollars the next day.

Rebecca M. 
Rating:
5.0

The associate that helped me was wonderful. Super nice guy who did a great job on a holiday weekend.

Wes B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Carrie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
3.0

My pickup time and location was changed without notification.

Tim T. 
Rating:
3.0

I made an online reservation to pick up the equipment in On Riverside drive in Evansville Indiana. I received a text and email with the reservation number. The day before I was to pick it up I received an text telling me I had to go to Owensboro Kentucky, an hour away to pick it up. When I called the number I was routed th Nashville. They told me I did not make the reservation even though I had the reservation number and the trailer is available in Owensboro Kentucky. You don't have too worry about what you can donyo improve as there will NEVER be a next time for me. I will tell everyone I know about the horrible experience I had with Uhaul and how they do not care about the customer.

Kevin S. 
Rating:
2.0

Customer did not leave a comment.

edna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carriw K. 
Rating:
3.0

All moving products not available for rental. Also rented the uhaul 3 weeks in advance and still had to drive an extra 40 miles to pick up. Put a damper on plans made in advance.

SHERRY W. 
Rating:
5.0

Customer did not leave a comment.

Carrie K.  |  First Impressions 
Rating:
3.0

They were understaffed so we had to wait at least thirty minutes for them to check in the equipment. The man that we worked with was very courteous.

Jarrod W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Cindy F. 
Rating:
5.0

Dealt with them a lot since they opened this location, rental trucks, storage units, they always go above and beyond. Super friendly staff.

RICHARD C.  |  First Impressions 
Rating:
5.0

There were pads left in the back of the trailer when I received it. While the trailer was clean, apparently no one had checked it or they would have discovered the pads.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Willajean K. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Trailer floor was covered in sand had to blow it out before loading it

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

marta R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Forrest C. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Jelique J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie D. 
Rating:
4.0

Customer did not leave a comment.

Matdey T. 
Rating:
5.0

Friendly service

Tom Y. 
Rating:
5.0

Allow a better grace period for late drop off life happens and it shouldn't cost you another day rental for an hour late

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Linh N. 
Rating:
5.0

Was welcomed with a smile! Continued to provide assistance even after everything was completed! A+

brian H. 
Rating:
5.0

Very well organized. The check in was quick. The representative was very personable, professional and efficient.

GARY B. 
Rating:
5.0

Blower motor for the AC was intermittent and needs to be fixed.

James R. 
Rating:
5.0

Absolutely great service, customer friendly and super helpful! Thank you for such a smooth check in, check out process! I have used Uhaul for years, but the location on Parrish avenue in Owensboro Ky, was so nice! Clean, and the best experience in more than 25 years for us! Thank you so much!!!!

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Esta R. 
Rating:
5.0

Customer did not leave a comment.

Constance C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
4.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

Everything was great. Vehicle was in good condition and the employees were super nice and helpful.

Daniel H. 
Rating:
5.0

Great experience! Very helpful and friendly!

marcus K. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

The gal came right out to greet us, she was super helpful in checking it truck back in.

Sondra V. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

harry D. 
Rating:
5.0

Customer did not leave a comment.

Sanford M. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

It said to wait for someone to come out, but no one did. I went in and they were very helpful, though.

Carl C. 
Rating:
5.0

I can't think of anything. The whole process was so easy. The staff was very friendly and helpful. It was great.

Cathy R. 
Rating:
5.0

Everything for me was great!

jane D. 
Rating:
5.0

Have rental ready at appointment time. Had to wait 13 minutes.

JOSEPH K. 
Rating:
5.0

Nothing. The team that assisted us was kind, professional and organized. I appreciate this experience.

Joe C. 
Rating:
5.0

All of the staff did a fine job for us ( the Meade Family) Thank all of you R T M

RON M. 
Rating:
5.0

Customer did not leave a comment.

charles J. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
1.0

Charged me twice and not even for right amount

Janet P. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
2.0

1 hour late ok return should not invite another full day fee

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Awesome service

Jason W. 
Rating:
5.0

Great experience. Have used multiple times with great results.

Jack S. 
Rating:
3.0

Truck was not ready at the scheduled time. Had to wait for the truck to be cleaned. Multiple unmarked dents and dings that required a more complicated inspection. Mobile check in did not work, and was told to not use it in the future to just come in. It shouldn't be advertised or offered if it is not a feasible and supported process.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J.  |  Online Move In 
Rating:
5.0

Awesome customer service I received on yesterday. Will definitely be referring customers to them when needed

Tiffany D.  |  First Impressions 
Rating:
5.0

Great staff! Extremely helpful

william c.  |  First Impressions 
Rating:
5.0

Great facility and helpful staff!

kurt o.  |  Overall Experience 
Rating:
5.0

The guys that work at the office have been very helpful and very friendly and just all around great people to work with I highly recommend them over sumo any day thanks guys for all the kindness

tonya b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anna C.  |  Online Move In 
Rating:
5.0

Very friendly and helpful 😊

David F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

frank G.  |  First Impressions 
Rating:
5.0

Miranda was AMAZING!! She Definitely was so much help and kind. Very willing to Above and Beyond to help me!! Give that young lady a bonus, gift card or something. She’s an assistant to the company. The other staff that day were great as well!! So far I Highly recommend UHAUL Storage

bridgette s.  |  First Impressions 
Rating:
4.0

I would advise more carts available there was two flat and two mattresses one for a very large place

Joseph S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
1.0

The guy at the front counter is rude. I called crying yesterday because stuff was stolen out of my unit not once did I cuss him or yell at him but he kept accusing me of it. I was never notified that the latch on my storage was broken and replaced or I would’ve went and checked it out. I did file a police Report. When I went to pick up a uhual back in September hat should’ve been my sign not to leave my stuff here but I did and I regret it. I would like someone from corporate to call me.

marina f.  |  Overall Experience 
Rating:
4.0

Just wish the unit was bigger

dekota h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN M.  |  Overall Experience 
Rating:
5.0

Love this place! Nice and friendly staff lead by an absolutely amazing Boss (Sara). They went above and beyond my expectations

Taylor Z.  |  Overall Experience 
Rating:
5.0

Thank you for your good service.

Amelia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dora t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOGAN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooklyn S.  |  Overall Experience 
Rating:
5.0

Everything you could need and much more.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacinta P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

buddy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyehsa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry M.  |  Overall Experience 
Rating:
5.0

Best facility I've ever used and the staff is always so helpful. I'll never go anywhere else. Woul love to have 24hr access though.

DUSTIN B.  |  Overall Experience 
Rating:
3.0

I wish there was a 24 hour person to answer n unlock at night or let me get in at night

Adrienne C.  |  First Impressions 
Rating:
5.0

Todos el personal muy amable 😃

ROSA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cheryle f.  |  Overall Experience 
Rating:
5.0

Lovely facilities. Easy to work with. First month free.

Sarah L.  |  Overall Experience 
Rating:
1.0

When I called asked about 5 x 5 storage units, rhey said, oh yeah no problem we have lots, i went The next week to reserve a 5 x 5 storage unit 3 weeks before I need to rent it to make sure I can have one. When I went into rent One, they said they did not have any for rent. I said wait a minute, I explained that I called and then I went in and the guy made a reservation for one so I need that one. The manager said well the problem with that is our computers will show everything for rent, that they don’t say what is actually for rent. Even if I made one reservation online it would still say we have them. When I explained who reserved it for me, The manager and the young lady said oh yeah we know who you’re talking about he does that all the time. I said it sounds like you need more training. So the manager said we do not have a 5 x 5 but we have a 5 x 10 but it’s $25 more a month. I am retired now so I be careful with my money. But she said rent a 5 x 10 because there’s no first months payment and during that time we have a couple auctions on the 5 x 5 so will get you one. So I did but I thought the service was not good whatsoever, they knew who was on the phone and told me that and who reserved it yet ever he’s not getting re-trained, he just continually does it. I have rented trucks and vans from U-Haul any where from Fairbanks Alaska down to Casa Grande, Always had first class service and all the facilities have been great and the trucks are great. Just disappointed here.

RAYMAN S.  |  First Impressions 
Rating:
5.0

The employees at this location are the best of the best. Everyone I dealt with was kind and very helpful. I feel like they went above and beyond for me. My move was very stressful and they did everything they could to help me have a smooth hand off of the equipment. Their customer service skills are top notch! A+

Heidi K.  |  First Impressions 
Rating:
1.0

Rent units on line that they dont have staff at facility think it's funny that you are stuck with a truck full of stuff and paid movers standing around getting paid for nothing. Then they rent you another unit that is in use by someone else. And there laughing about it while you have wasted all the time and then have to go somewhere else. Oh and the staff only say you had a reservation not a guarentee You didnt pay for it the fact that the 1st month was free means nothing Stay away from them

WILLIAM P.  |  First Impressions 
Rating:
1.0

You all rented a shed to me on line that you did not have. Then all she could come up with was that it was a reservation not a guarantee. Then I asked for a 10 x10 and the rude woman finally gave me one and when we pulled around there it was in use by someone else. When we were leaving the 2 women at the desk seemed to find the whole thing very funny. While I am trying to get a shed and people I was paying to move my stuff were just standing around. I would never recommend those people to anyone that i liked.

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

joshua f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina B.  |  First Impressions 
Rating:
5.0

Thank you for being so easy to deal with at such a difficult time. The staff was so helpful which made things for me so much easier.

Crystal L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry M.  |  First Impressions 
Rating:
5.0

These facilities are clean, safe & have easy access. The staff go above & beyond to make your experience as good as it can be! I highly recommend UHaul on Parrish! You will not find a better moving/storage in Company in Owensboro! ❤️❤️

cheri m.  |  Overall Experience 
Rating:
5.0

I thought the staff was great and very helpful. The facility was very clean and well maintained .

ROBERT SR H.  |  Overall Experience 
Rating:
5.0

Todo perfecto gracias Muy accesibles..

ROSA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN D.  |  First Impressions 
Rating:
1.0

I was promised I would not be billed after coming in to sign a paper and not even opening the storage. The next day I was sent a Bill for $200. I want an email statement showing I owe nothing

AMBER A.  |  Overall Experience 
Rating:
5.0

The staff was outstanding. The place is great .

buddy h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA N.  |  Overall Experience 
Rating:
5.0

Could be a little clear about entering code twice to get into facility and that you must enter code again when you leave. Also very short on flat bed carts. Both times we have been there it was hard to get a cart. Very clean and I would recommend it to anyone.

Teresa M.  |  Online Move In 
Rating:
4.0

I just want to say that you

TERRY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAMRYN L.  |  Overall Experience 
Rating:
5.0

Best storage facility within a fifty mile radius! Thank you so much!

SUSAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer N.  |  First Impressions 
Rating:
5.0

Super friendly staff- the lady was so nice and helpful. And the storage section is super secure.

YVONNE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan r.  |  First Impressions 
Rating:
5.0

Very nice an friendly great experience

SEAN M.  |  First Impressions 
Rating:
5.0

Your staff was wonderful. Professional courteous knowledgeable helpful and clearly like their jobs. Great customer service

DORIS C.  |  Overall Experience 
Rating:
5.0

Thank ya so much my stuff was safe

terry c.  |  Overall Experience 
Rating:
4.0

The only reason the rating is not excellent is that the one employee working had no time to go over details and procedures due to the line of customers backing up. Not her fault, but she sure needed other workers to help with procedure.

kurt o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryle f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nick d.  |  Overall Experience 
Rating:
5.0

I love it

Micheal M.  |  First Impressions 
Rating:
5.0

Staff was wonderful friendly and helpful.

DORIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth l.  |  First Impressions 
Rating: