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Constance C.Customer Reviews for U-Haul Moving & Storage of Owensboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great. Vehicle was in good condition and the employees were super nice and helpful.
Daniel H.Great experience! Very helpful and friendly!
marcus K.The gal came right out to greet us, she was super helpful in checking it truck back in.
Sondra V.It said to wait for someone to come out, but no one did. I went in and they were very helpful, though.
Carl C.I can't think of anything. The whole process was so easy. The staff was very friendly and helpful. It was great.
Cathy R.Everything for me was great!
jane D.Have rental ready at appointment time. Had to wait 13 minutes.
JOSEPH K.Nothing. The team that assisted us was kind, professional and organized. I appreciate this experience.
Joe C.All of the staff did a fine job for us ( the Meade Family) Thank all of you R T M
RON M.Charged me twice and not even for right amount
Janet P.1 hour late ok return should not invite another full day fee
Chris D.Awesome service
Jason W.Great experience. Have used multiple times with great results.
Jack S.Truck was not ready at the scheduled time. Had to wait for the truck to be cleaned. Multiple unmarked dents and dings that required a more complicated inspection. Mobile check in did not work, and was told to not use it in the future to just come in. It shouldn't be advertised or offered if it is not a feasible and supported process.
Andrea R.Superior courtesy and service; efficient operational procedures. Second time to use this location. First rate staff: Friendly, attentive, and refreshingly professional.
DAVID H.Quick service n Cheyenne was very helpful!!!
Edward D.They went above and beyond to get me what I needed, very thankful for the employees.
Jarred M.Everything was up to par. Will always come here to rent if at all possible, because of the stand-out service and quality vehicles. Thank you!
Darlene J.The u-haul was dirty on the floor with glass from someone else in the back of bed
matthew B.Awesome customer service I received on yesterday. Will definitely be referring customers to them when needed
Tiffany D. | First ImpressionsNo improvement needed, it was a very pleasant experience, with great customer service.
Patricia D.Every employee that I came in contact with was AWESOME. !! Made the process so easy and very professional !!
frank S.none
jeremy S.Vehicle not cleaned from previous trip and had several damaged areas
Ted B.The girls working in the office were extremely helpful and young lady to help me hook up the trailer was extremely kind and generous excellent crew
tom W.Very easy and efficient transaction
Jared R.Absolute fraud. I put gas back to level where I got it. Was charged 23 after the fact. Told me “I will email you a receipt “ because they were backed up when I get there. Now I see why. Ripped me off. FRAUD.
Malcolm H.Great staff! Extremely helpful
william c. | First ImpressionsNothing. I was completely satisfied.
Johnathan R.Great service! Thank you!
Lesa H.The services i received from this location has been excellent! The friendly staff, the staff works with the customer. I recommend this location to everyone
MICHAEL D.Great facility and helpful staff!
kurt o. | Overall ExperienceThe guys that work at the office have been very helpful and very friendly and just all around great people to work with I highly recommend them over sumo any day thanks guys for all the kindness
tonya b. | Overall ExperienceReally good service
Mike J.Fix the mobile app so that it accepts the pictures of the odometer and fuel gauge instead of having to sit on hold for 25 mins to turn your Uhaul in.
Kimberly H.Make sure the the right size truck is made avail to the customer at time of p/u. Also kept receiving text msg asking me to take a loaded trailer to a preset destination. Texted back after 2nd msg "not interested" but continued to receive text msg for a week...very annoying !
Michael J.All good. Fast service, good selection, convenient location
William D.Very friendly and helpful 😊
David F. | First Impressionswell organized operation. good job.
JOHN C.Miranda was AMAZING!! She Definitely was so much help and kind. Very willing to Above and Beyond to help me!! Give that young lady a bonus, gift card or something. She’s an assistant to the company. The other staff that day were great as well!! So far I Highly recommend UHAUL Storage
bridgette s. | First ImpressionsI would advise more carts available there was two flat and two mattresses one for a very large place
Joseph S. | Online Move InVery friendly and helpful
MARY R.Sarah, the manager, has been great to work with. The location is clean, spacious, and safe(storage).
SETH H.Nothing. Transaction went smoothly and fast. Very nice location, clean, large and has everything you need for your move including boxes, dollies, and even pad locks. Huge store. Employee who assisted me was very professional and prompt.
CONNIE W.The guy at the front counter is rude. I called crying yesterday because stuff was stolen out of my unit not once did I cuss him or yell at him but he kept accusing me of it. I was never notified that the latch on my storage was broken and replaced or I would’ve went and checked it out. I did file a police Report. When I went to pick up a uhual back in September hat should’ve been my sign not to leave my stuff here but I did and I regret it. I would like someone from corporate to call me.
marina f. | Overall ExperienceAll good. Met my expectations!
SCOTT M.Just wish the unit was bigger
dekota h. | First ImpressionsI had a great experience
RICHARD S.Excellent customer service. Very much appreciated!!!
SEANA G.EVERYTHING WAS GREAT GOOD JOB TO EVERYONE THAT WORKS THERE THEY ALL DID AN EXCELLENT JOB
Mark F.Reese was great help. Pay him more money.
DALTON J.My only concern was I wasn't able to move the seat forward as it was broken. I have short legs. Otherwise all was great!
CYNTHIA A..
ROBERT H.I made a comment on the charge about a fee for cleaning. The interior of the uhaul was not left dirty but the exterior was dirty due to the road conditions. I marked that it needed to be cleaned before the next use but did not realize that question was likely for just the interior. Can someone support a refund for the cleaning fee?
JOSEPH C.Great employee that waited on me ,did a super job . No problem with trailer . Will use this location in the near future .
MIKE M.Very friendly staff. Good value for the price.
Tim W.Great experience
DEBORAH B.Nothing I can recommend. Exceptional personnel.
MICHAEL S.Very friendly; very helpful
BRUCE S.Natasha was so kind and helpful. Great service! A+
JACOBE C.I really enjoy working with the staff. They are very friendly and knowledgeable.
Dana F.very rude
Amber W.Love this place! Nice and friendly staff lead by an absolutely amazing Boss (Sara). They went above and beyond my expectations
Taylor Z. | Overall Experiencewe made reservations for 4 vans and when we went to pick them up we were told that we had a box truck instead of the 4th van. Box trucks will not work for the Postal Service. Then we were told that our vans were given to Madisonville Post office, and I know for fact that our reservations were made before theirs were. Because I told them about what you had left for rental.in this area.
ADAM G.I was pleasantly surprised that U-Haul would work with me the way they did to accomplish the goals of my company through peak season. They were a god-send for us and helped us to make the season a little better amongst the chaos it always is knowing that we had the U-Haul van to depend on.
RONDA B.Thank you for your good service.
Amelia S. | First ImpressionsWe got the 26 ft truck and it was gigantic. Way to big for us. Keep in mind that a little goes a long way with the moving trucks.
CHERIE W.Everything you could need and much more.
Michael C. | Overall ExperienceBest facility I've ever used and the staff is always so helpful. I'll never go anywhere else. Woul love to have 24hr access though.
DUSTIN B. | Overall ExperienceI wish there was a 24 hour person to answer n unlock at night or let me get in at night
Adrienne C. | First ImpressionsTodos el personal muy amable 😃
ROSA A. | Overall ExperienceLovely facilities. Easy to work with. First month free.
Sarah L. | Overall ExperienceWhen I called asked about 5 x 5 storage units, rhey said, oh yeah no problem we have lots, i went The next week to reserve a 5 x 5 storage unit 3 weeks before I need to rent it to make sure I can have one. When I went into rent One, they said they did not have any for rent. I said wait a minute, I explained that I called and then I went in and the guy made a reservation for one so I need that one. The manager said well the problem with that is our computers will show everything for rent, that they don’t say what is actually for rent. Even if I made one reservation online it would still say we have them. When I explained who reserved it for me, The manager and the young lady said oh yeah we know who you’re talking about he does that all the time. I said it sounds like you need more training. So the manager said we do not have a 5 x 5 but we have a 5 x 10 but it’s $25 more a month. I am retired now so I be careful with my money. But she said rent a 5 x 10 because there’s no first months payment and during that time we have a couple auctions on the 5 x 5 so will get you one. So I did but I thought the service was not good whatsoever, they knew who was on the phone and told me that and who reserved it yet ever he’s not getting re-trained, he just continually does it. I have rented trucks and vans from U-Haul any where from Fairbanks Alaska down to Casa Grande, Always had first class service and all the facilities have been great and the trucks are great. Just disappointed here.
RAYMAN S. | First ImpressionsThe employees at this location are the best of the best. Everyone I dealt with was kind and very helpful. I feel like they went above and beyond for me. My move was very stressful and they did everything they could to help me have a smooth hand off of the equipment. Their customer service skills are top notch! A+
Heidi K. | First ImpressionsRent units on line that they dont have staff at facility think it's funny that you are stuck with a truck full of stuff and paid movers standing around getting paid for nothing. Then they rent you another unit that is in use by someone else. And there laughing about it while you have wasted all the time and then have to go somewhere else. Oh and the staff only say you had a reservation not a guarentee You didnt pay for it the fact that the 1st month was free means nothing Stay away from them
WILLIAM P. | First ImpressionsYou all rented a shed to me on line that you did not have. Then all she could come up with was that it was a reservation not a guarantee. Then I asked for a 10 x10 and the rude woman finally gave me one and when we pulled around there it was in use by someone else. When we were leaving the 2 women at the desk seemed to find the whole thing very funny. While I am trying to get a shed and people I was paying to move my stuff were just standing around. I would never recommend those people to anyone that i liked.
WILLIAM P. | Overall ExperienceThank you for being so easy to deal with at such a difficult time. The staff was so helpful which made things for me so much easier.
Crystal L. | Overall ExperienceThese facilities are clean, safe & have easy access. The staff go above & beyond to make your experience as good as it can be! I highly recommend UHaul on Parrish! You will not find a better moving/storage in Company in Owensboro! ❤️❤️
cheri m. | Overall ExperienceI thought the staff was great and very helpful. The facility was very clean and well maintained .
ROBERT SR H. | Overall ExperienceTodo perfecto gracias Muy accesibles..
ROSA A. | First ImpressionsI was promised I would not be billed after coming in to sign a paper and not even opening the storage. The next day I was sent a Bill for $200. I want an email statement showing I owe nothing
AMBER A. | Overall ExperienceThe staff was outstanding. The place is great .
buddy h. | First ImpressionsCould be a little clear about entering code twice to get into facility and that you must enter code again when you leave. Also very short on flat bed carts. Both times we have been there it was hard to get a cart. Very clean and I would recommend it to anyone.
Teresa M. | Online Move InI just want to say that you
TERRY C. | First ImpressionsBest storage facility within a fifty mile radius! Thank you so much!
SUSAN G. | Overall ExperienceSuper friendly staff- the lady was so nice and helpful. And the storage section is super secure.
YVONNE B. | First ImpressionsVery nice an friendly great experience
SEAN M. | First ImpressionsYour staff was wonderful. Professional courteous knowledgeable helpful and clearly like their jobs. Great customer service
DORIS C. | Overall ExperienceThank ya so much my stuff was safe
terry c. | Overall ExperienceThe only reason the rating is not excellent is that the one employee working had no time to go over details and procedures due to the line of customers backing up. Not her fault, but she sure needed other workers to help with procedure.
kurt o. | First ImpressionsI love it
Micheal M. | First ImpressionsStaff was wonderful friendly and helpful.
DORIS C. | First ImpressionsGreat service and friendly staff
JAMES E. | Overall ExperienceI was happy that they offered me the first month free. It made me choose them over another storage company in Owensboro.
Drew W. | First ImpressionsVery nice facility, well maintained, easy to obtain unit, very helpful and friendly staff.
SHARON R. | Overall ExperienceThanks
mason c. | Overall ExperienceWonderful staff worked with me when I needed help. Returned calls promptly. Would recommend to all.
BETH H. | Overall ExperienceGreat place to store your stuff easy to get to 7 days a week would defendant store my stuff here again
TIM w. | Overall ExperienceEmployees were very friendly and helpful.
Joyce R. | Overall ExperienceGreat Experience!
Michael S. | Overall ExperienceFabulous experience from start to finish!! The staff was consistently helpful and engaged in every aspect of both my truck rental/return and my storage opportunities and the explanation of the facility’s use! TOP NOTCH CUSTOMER SERVICE!!
SUSAN G. | First ImpressionsGreat staff
TIM w. | First ImpressionsThanks for having a secure system.
Donna M. | First ImpressionsFelt very safe anytime I went there and the staff was excellent very helpful
Kim L. | Overall ExperienceGm was very helpful and friendly. Would highly recommend uhaul to anyone looking for storage. Keep up the great work.
edna b. | Overall ExperienceExactly what we needed and a very accommodating staff member.
SYNORA J. | First ImpressionsThey were all super friendly and very helpful. The services was accurate and fast!
Chelcea R. | First ImpressionsI have no regrets with U-haul.😄
morris b. | First ImpressionsExcellent staff, and easy access. Great place .
Missy R. | Overall ExperienceProfessional Friendly Knowledgeable Helpful
John S. | First ImpressionsFlawless experience
JEREMY H. | Overall ExperienceJordan was friendly and went above and beyond to help me get the right storage unit.
cherrell j. | First ImpressionsI can’t put into words how amazing and supportive these folks are. I can mention Sarah specifically has been a God send. She is exactly the face I would want representing my company. Great Great Great staff.
Richard J. | Overall ExperienceFantastic service!
Rob F. | Overall ExperienceEdna's was so helpful and friendly.
JANICE E. | First ImpressionsThese folks are great. Sarah, the General Manager was more then helpful giving me an abundance of support. I was going through a difficult time and they were there to help. Greatly appreciate all of them up there.
Richard J. | First ImpressionsThe ladies in the office on Parrish Ave. was wonderful!!
melinda M. | First ImpressionsSarah is the greatest, just give her a call always there to help
Justin H. | Overall ExperienceLooks brand new, is very secure and has great facilities. Can even pull in your vehicle (even 26’ truck) inside to unload/load your things into the storage units. Great storage facility...would highly recommend.
JUSTIN H. | Overall ExperiencePerfect for my needs!
tammy s. | First ImpressionsAll of the employees were very helpful & friendly. The exceptional ones were, Sara, Xavier, Edna & Jordan. A really good team. I will recommend this facility to all I know.
Joseph C. | Overall ExperienceIt was so easy to do the move in online and when I arrived staff was so helpful and very friendly. Made me feel welcome. Thank you
Delinda S. | Online Move InJames and Alexandria helped me tremendously And we’re super friendly. I will highly recommend anyone to use the storage facility at this location!
Noah E. | First ImpressionsGreat staff.
Richard Allen H. | Overall ExperienceWe had to locate and move our storage items into the U-Haul Storage Facility on very short notice. Even though they were just opening and remodeling an old "box store" when we found them, they gave attention to security and customer service from the beginning. We watched them grow and keep their commitments to us as they did. Great experience during stressful times.
Robert M. | Overall ExperienceI have been working with Sarah & her team & they have been very helpful with all our needs. They are all very pleasant to work with. The facility is spotless & they are ready to help with any problem that you may have. I have been very pleased with my experience there & will & have been recommending this facility to all that I know that are needing this type of services.
Joseph C. | First ImpressionsI’m very happy with my experience with this facility. Brian has been great to work with and is an excellent asset to the company.
Richard Allen H. | First ImpressionsI COULD NOT GET INTO THE BULIDING WHEN I NEEDED TO STORE ANYTHING!! I TRIED TO TELL STAFF ABOUT NOT GETTING MY THINGS STIRED !!! BUT THEY HARRASED MY SON AND MY DAUGHTER WHO LIVES IN ALASKA AND THEY DIDNT SEEM TO CARE I COULD NOT GET IN !!! HAD TO GET A NEW CARD TWICE AND STILL HAD PROBLEMS SO NO ILL NEVER GO BACK
Clara T. | Overall ExperienceEmployees did everything right. I would definitely recommend this company.
Karol W. | First ImpressionsThe manager David and the rest of the crew at the facility were fantastic fast and courteous service
james n. | Overall ExperienceOverall a good experience
Susan K. | First ImpressionsI think it's great that we have such a nice, full service facility here. The staff is friendly and helpful too.
Bobbie Jo C. | First ImpressionsThe employees at this facility were very friendly & personable & made you feel very comfortable. They were also very helpful in explaining the whole experience. It seems to be a very well ran establishment. I will & have already suggested this business to my friends & acquaintances.
Mark C. | First ImpressionsThe facility was a lifesaver. Convenient, safe, and easily accessible. Staff were great. Thanks!
JAMES H. | Overall ExperienceThis is a great place for your storage needs Clean Safe Well lit And the staff are very helpful and amazing Definitely recommend them for your storage or rental truck needs They even have a hitch bay if your vehicle is is in need of one A+
James V. | Overall ExperienceY'all are fast to help and a great bunch of people
bruce b. | First ImpressionsCustomer service was knowledgable, helpful and very proffesional. Ask for a guy named lucky
Brian S. | Overall ExperienceCustomer service was polite, courteous and proffesional
Brian S. | First ImpressionsAverage
Robert M. | First ImpressionsGreat employees!
sarah h. | Overall Experience