Everyone was very helpful and nice. There really wasn't anything they could've done better.
TIMOTHY PCustomer Reviews for U-Haul Moving & Storage of Owensboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not sure what you could do. It's one of the best run stores of any i encounter like it.
JASON EThe staff and phone reservation and free 30day storage was exalent
JOHN S | Overall ExperienceI've used this facility numerous times, they are friendly and it's easy to get into and out of. I just wish the property management company would do a better job of maintaining the parking lot. There are potholes big enough to swallow a compact car.
JASON MEverything was great
DAVID MJames helped me and did a wonderful job at making me feel importante!
CATHERINE BGreat service and professionalism
ARLANDO JStaff was great! They helped us more than we expected during the hail storm! Thank you Sarah for everything you and your staff did for us!
Robert BOpen the store on time. Sunday hours listed as 9 to 5. No one opened the store until 9:40 am.
KELLY SThe young man who helped us was very helpful and polite. Tried to get us closer to a drive up, but they had a lot of their storage units damaged also. They were finally letting the people back into the ones that had been damaged but are now repaired. Would recommend this place for temporary storage.
JAMES V | First ImpressionsEasy pick up and drop off. Quality trailer and easy to tow.
AMANDA WStaff was knowledgeable and efficient
ORVILLE SChains were too low May have led to replacement of alternator in shamrock Texas at $900 Had to come by owensboro shop again to get lights going as none were working when I checked them again the next day for a 1700 mile trip. Left Owensboro shop the next day with no right signal working. Stopped in Albuquerque at an official dealer to have security chains lifted up and new pig pit on and lights looked at. They couldn’t agree with leaving owensboro with lights not working. Needed lights so we would not be breaking the law. Still no right blinker Picked up micro fuses in Albuquerque in case. When we dropped unit off in Phoenix they also couldn’t believe we were able to leave Owensboro with lights not working and security chains too low.
STEPHEN JWas fast and sweet to deal with
DENNIS HGreat communication. When we ending our unit, one of the workers Josh, offered to help us to load our trailer. He was wonderfully polite and helpful.
Christopher S | Overall ExperienceEvansville U-Haul has 3 or more different U-Haul locations. However, NONE of them had 10ft or 15ft trucks available. I had to drive an hour to Owensboro Kentucky to get a 15ft truck. I left on a little under half a tank and I returned it on a little under half a tank. When I returned it to Jasper IN, I was still charged $25 for what I can only assume was being half a gallon short. Do better U-Haul.
Luis DWould highly recommend! They fixed the reservation and adjusted the price to what I was quoted. They even fixed the previous pick up spots mistake in pricing, issued an immediate refund. 10/10 recommend!
Shane AGreatly managed!
MALIYAH W | First ImpressionsThis facility is awesome. The staff is so helpful especially Sarah and James, and another woman I dont know her name. They treat you like family every time you go in there.It is very clean, and easy to access. This is by far, the best storage facility in town. Where else do you get the first month free, not like others where it is the second month. They also give you a free lock for your building. No administration fees either. They will help you with every situation that comes up.
CHARLOTTE H | First ImpressionsMake sure the rental is available at the chosen location and don't keep changing them.
LORI RNice people
Christina P | First ImpressionsVery accommodating to a special request I had. I was in and out -- very fast drop-off.
BRIAN KThey were very helpful at the time of the hail damage, organized and pleasant
Deborah P | First ImpressionsAt this store nothing everything and everyone was amazing
JASON CLove using u haul storage unit
kirk h | First ImpressionsThey’ve handled all of the loss and stress of the hail damage with such grace and empathy, it was refreshing in such a hard time.
brooklyn m | First ImpressionsThey handled everything perfectly and we will definitely keep using them.
Casey HDuring the hail storm your team worked very hard snaking the big changes.
Virginia J | First ImpressionsConsidering the magnitude of the situation. U-Haul handled everything and made a smooth transition from unit to box and back to unit. The cost change was greatly appreciated. I was glad that I was with U-Haul and their employees during such an epic situation. I will stay with Uhaul for these reasons. Thank you for your help.
Stacie OWhy am I getting this servey I have been a client since 2020
Aaron A | First ImpressionsStaff is always friendly and helpful unit is always clean and well maintained have used other companies before i found U-Haul and was sorely disappointed not clean or well maintained even had Leaks in roof which resulted in loss of lots of my items such as furniture much of which were antiques , I honestly can tell you that I will not rent from anyone other than U-Haul unless they are absolutely not available,in my opinion U-Haul is absolutely number #1,thank you
frances f | First ImpressionsCost continues to increase.
DEBORAH F | First ImpressionsEvery one helped me out alot I really appreciate all of them
Wanda LGreat experience! Helpful people! Love this location and the one at Cartraxx Auto Sales on 18th St.
ANDREA RThe signage clearly states "Stay in your equipment and someone will come out to help you". That's what I did. After 5 minutes, I went inside and one employee was helping a customer, and the other was just sitting in the chair.
CARL CI tried calling this location several times and they were busy each time, so my call went to a call center. Over the course of a couple of days, my call went to the call center 3 times, I think, and I was given different or incorrect information each time. I finally got a lady from customer service who was VERY helpful. She was able to have someone from this location (Parrish, Owensboro) call me back. After that, everything went smoothly. The calls to the call center were a horrible experience. I was very frustrated and cannot recommend talking to any one there. In the future, I will keep calling until I can speak to someone local. (It was imperative that I get info quickly, as I was racing against flood waters. I was VERY please to find out that the first month was free because of the disaster. My furniture stayed in storage 2 weeks and I did not have to pay anything! For that, I am immensely grateful! Thank you!
Virgina BRented at the location. Everything was well organized in spite of the hail storm chaos. Sarah does a remarkable job!
David TNormally the location is excellent but a hail storm almost destroyed the building. When I arrived your team was functioning in emergency mode. Working out of a u-haul storage unit. They were getting the job done under the worst conditions. Regardless your team took care of business and got me under way. Only problem I encountered was a ratchet for one of the ratchet straps on the towing trailer had lost a spring and would not allow the ratchet to lock in place. Simple selution was to hold the lock in place while ratcheting to keep pressure on it. When I told them about the issue on the return the staff said they would replace the ratchet before the next rental. Give those folks a medal.
BARRY EI need my money back
LE-CHARLA CTook over an hour to receive help with retrieving the keys for a mobile pick-up. On the phone with a local management they ended the call on me as I was talking and failed to call back. Mileage and gas was input correctly upon receiving the truck and then upon returning the truck the app didn’t have the correct measurements. Worst experience. The staff that were performing construction cleanup were extremely kind and helpful. That’s the only positive of the whole interaction. I will return there when I can be waited on by those employees I will never recommend mobile pick-up to anyone and will never even consider doing this again. Terrible. The management line is seriously not professional. These app measurements are not reliable. The employees at physical location deserve all of the credit for any positive review left.
Cali WAppreciate the service!
Kirby W | Overall ExperienceService was excellent
CHRISTINA HHORRIBLE EXPERIENCE!!!! SHAME ON YOU UHAUL
bridgette sHad to move out due to storm damage.
kurt o | Overall ExperienceI went to the facility because of damage from a hailstorm. They had tables and chairs set up in the loading area. There was a person that took me to my unit. He took pictures and explained the process to me. Other employees came to help. they repacked some items that were in wet boxes. I was able to use a cargo van to take some items to my house. the employees loaded the van, loaded the items i left in storage into a U-Box and discarded all of the trash. I was amazed at how organized and helpful everyone was. I will recommend U-Haul to my friends. Thank you for your help in this time of need.
Melinda A | Overall ExperienceMy interaction with U-Haul was because of a hail storm. They were very helpful during this stressful time by helping me rebox wet items, and moving the items to a Ubox. They had plenty of employees to help with this. Sarah was so helpful and answered all my questions. Thank you
karol w | Overall ExperienceWorst experience possible. Moving out
Kimberly J | Overall ExperienceIt took them a week to notify me if the damage to my unit. Once able to get in was able to save 10% of the items I had in the unit. When I signed up over 5 years ago thought I had full coverage when I get there tell me I have $1,000 coverage which didn't cover my husband's medical equipment in there. I had a inch of standing water in my unit after a week. A year ago after a rain storm went in and didn't have any damage they told me then they were putting on a new roof. There idea if fixing it was a plastic sheet over it. The whole ceiling came in on my unit. I went to UHaul as it was climate controlled and thought my items in storage was safe. The only things safe was in totes. I lost my Christmas tree I just bought at $350.00. Antiques, generation of family photos and items. A painting my dad did who now is dead. I could go on and on. When they opened the door I started crying and almost went to the floor. Heard one woman screaming hysterically when they opened her unit. One gentleman had items from the 1800's that his family brought over from Ireland when they informed him he did not have insurance and he swore he had insurance on his unit. The adjusters were the only ones who told me they were so sorry the rest of the staff acted as they were put out and most were rude when I talked to them which was pitiful. I have nothing nice to say good about UHaul in Owensboro, I was let down by the quality of how they fixed the unit after the last storm.
cherrell j | Overall ExperienceUnits always clean staff always friendly and helpful I will continue to rent from U-Haul, thank you Darlene Freels
frances f | Overall ExperienceThe unit had hail damage. It is a good place to use. I would reccomend it to friends.
belinda r | Overall ExperienceThe owner is very pleasant and helpful. She is an asset to your company. Love working with her.
yvette s | Overall ExperienceJust another Corporate Company, SHAME ON YOU
bridgette s | Overall ExperienceAfter we had the hail storm, the staff was excellent with helping me through the procedure with inspection relocation of the things that were salvageable and even assisted with the damaged item. It was stress free and a white glove experience. THANKS TO ALL!!
Wandra S | Overall ExperienceStorage unit was destroyed by hail damage. I was told I didn’t have insurance, when I was never asked if I wanted insurance. Never had me sign a contract. Will be looking into hiring a lawyer.
kevin b | Overall ExperienceI will come back again soon
David F | Overall ExperienceSarah was always helpful. The employees always done what they could do to help. It is always clean and well lit. And the workers always have a smile no matter what is going on.
jason c | Overall ExperienceEven with the hail storm damage Sarah was on top of the game. There every minute, I wouldn't hesitate to return once the roof and facility has been repaired. Sarah is tops.
David T | Overall ExperienceSarah the one who runs the show is absolutely amazing! She’s super friendly and helpful
Riley N | Overall ExperienceEverything was great until the storm. The handling of the claim has been ridiculous. I lost 5 boxes of stuff and had 2 pieces of furniture ruined. I told the people in charge I would be cleaning out my pod on Friday 3/21 and now I am being told I cannot access my things because they have been shipped off. I don't even know where my damaged furniture is. No one knows anything and cannot answer questions.
Mary M | Overall ExperienceThe bathroom in the entrance through the garage doors was always deplorable. But the rest of the facilities are nice and worth the money. Now that the recent damage, which occurred on March 14, has occurred, the facility has shown that it wasn't quite up to par. When purchased, the roof was not replaced, and K Mart had not replaced it for a long time. I hope some hindsight will make keeping up with the building's maintenance a stronger concern.
Stacie O | Overall ExperienceThe people who moved things in the storage unit to another unit didn’t really care about your stuff you had to watch them to keep from banging stuff up
mike b | Overall ExperiencePoor communication during the storm cleanup.
Jeremiah H | Overall ExperienceMoved out due to hail damage. They were fantastic to work with and I will use them again!
Casey H | Overall ExperienceBeen with U-Haul storage for at least 3 years. No problems. Will definitely come back to U-haul for any storage needs in the future.
tiffany h | Overall ExperienceI have used U-Haul many times in the past 30 plus years, NEVER have I seen such excellent caring service as has always been given to myself when I needed them. This past week I received notice that the massive hail storm in Owensboro damaged the U-Haul storage building it was a scary unknown feeling walking in to examine the contents of my storage unit. But, each person greeted me with understanding, remorse for what had happen we wept together then took a deep breathe and went trough the process. As I went through my treasures I thought how lucky I was because not all of my items were destroyed like the families of the floods and fires. I’m thankful for U-HAUL and the living caring people that embraced myself as we search through a tragic event as friends helping each other. Thank you Sarah for always being there to guide me through all life’s events when I have had to use U-Haul. The best part you have selected and trained your staff of like minded people to care and love all of us through the process of needs from U-Haul. Always a thankful process.
Barbara I | Overall ExperienceThe staff were friendly, the process was easy and the truck was ready to go! No improvement necessary!!
AMY BThe price, I rented a box truck for 29.99 and the final the price was over 85 dollars, I feel like I was robbed
GERRY LNothing…smooth operation!👍🏼
CARLA TEverything went very well. Sarah H. was very helpful with my rental. I needed a different sized ball hitch and plenty were in stock. I discovered tow accessories her location carries that not even Camping World carries…things I had been looking for! She even helped back me up to the tow trailer and get it hooked up to my truck.
LORI BAmazing place absolutely everything you need to move & everything they have is top notch just an over all great place
AARON TExcellent service.
JAMES SFast and efficient service
CHRISTY KFilled the gas tank back to where it was at and you still surcharged for a low tank At a rate of 4.25 a gallon I put 11 gallons in it 5 minutes prior to turning it in and paid 2.50 a gallon
THOMAS YStaff was very helpful and friendly
Debra M | First ImpressionsTo expensive
JENNIFER H | Overall ExperienceI had to drive an hour to drop off truck. That was bullshit. I could have taken truck back to original store.
JOSEPH SThey made the process very smooth due to it being an urgent situation. From the storage rental, truck and dollie usage on site it was a stress free transition.
WANDRA SEverything was rather straightforward. I just wish the ramp on the U-Haul were a little wider
JULIAN H | First ImpressionsMy boxes got soaking wet
JUANITA JYour place was very helpful and considerate
BILLY SI had trouble accessing the rental storage unit. The passcode would not work so I had to piggyback on others entering the facility. The lone clerk on duty wasn't able to get my passcode working and suggested that I give it a day, as he had other complaints about passcodes not working earlier.
BRET FStaff was very helpful getting us in a unit as well as explaining how to access , particularly in off hours.
Jan A | First ImpressionsI'm happy with this location.
DONALD LNothing they are perfect. I’ve used them many of time and will do so again.
ANTHONY HSaturday January 11th I took the truck back about 4ish the young man working at the time took him 5-10 minutes to respond to me It was out in the truck messing with stuff took him 10 minutes to come in then he was in the side room when I came back in about 10 minutes to respond to me that's the only issue all the other employees responded to their customers in a swiftly manner unless they were with another customer and yes I choose you hard as my moving facility thank you for your business and your professionalism and then you have those few who don't but that's okay we all have them in the business May God bless you keep you safe in Jesus will be there when you ask him God bless
LORI T | First ImpressionsWhen picking up the truck the attendant handled all the paperwork and gave us keys and told us,it’s one of those trucks way out there and that was it. No instructions, large sign inside on the dashboard and not even a Thankyou. The boy doesn’t seem to be too interested in his job. He’s lazy!
ROBERT BProcess was easy and the staff were very helpful
RONALD TI only received 1 dozen blankets.
KAREN SWhen I told your clerk about driving the truck that made me sick because of the cigarette smoke he said ain't nothing we can do bout that but spray fabreeze. I also was not told until I took the truck back that I could have it for 24 hours. Thought I was being charged by the hour.
CATHY BThe first truck I was given, I started driving and made it approx. 5 miles and the transmission felt like it was going out. Managed to get back to the facility and was given a different truck. I completed my move with no issues, but it seems to me that the trucks need to be checked out better before giving them to a new customer
RONALD CI made reservation in advance on the app and even went into the location in person with clarify questions beforehand. When I arrived to pick up app informed me of an issue. When I spoke to representative on the phone they informed me no key was left in box for pick up. I had to wait until store opened for help. This put me an hour and half behind schedule.
ERIN WThe Uhaul App doesn't work properly and should be reviewed in the field.
BILLY WThis storage facility was a perfect place to store our parents personal belongings after we closed their home until we could have time to sort through everything. We had to frequent the units often. It was comfortable, felt safe, and convenient.
SARA A | Overall ExperienceEvery single employee here has been so helpful to me in the 4 years I’ve had my units. If I needed them any longer they would 100 percent always have my business. They are so kind and caring and always helpful when asking questions. This place feels safe and secure and the ease of access is amazing. There were no issues with bugs or critters and my units even after 4 years of not seeing them in person were so clean and spotless. No dust, no trash, no dead bugs etc. you can tell they really maintain the property well and value your belongings. This is a great location with great people. Highly recommend
george d | Overall ExperienceThe only complaint I have is the unloading and loading out of the weather was not told to me until the last week I had the storage unit and when I tried to use it I couldn’t get into it. There weren’t any carts the several times I went in the other doors and wasn’t aware where they were kept until 2 months after having a storage unit.
stacia S | Overall ExperienceSara and her staff are excellent. This is the best storage facility in Owensboro by far. They will help you with any kind of situation that comes along. They are very friendly and concerned that all your needs are being met. Sara, is awesome! Thank you for helping me through my transition.
CHARLOTTE H | Overall ExperienceEveryone was very helpful and accommodating.
Darlene R | Overall ExperienceIt is a good place to have a storage unit .... Please change my last name on the account to Misty Conder not Misty Weikel on this survey it says Misty weikel and that is not my name anymore please and thank you for all your hard work
Misty C | First ImpressionsThe staff was very helpful.
Ursuline S | Overall ExperienceJames was excellent
randell h | Overall ExperienceI was amazed at how well the facility was maintained. Especially since I had brought my belongings from another supposedly secure facility in Tn. Where over half of my belongings where stolen. Sarah has been so very super in her helpful and courteous way of managing the property and in my experience of what I needed. Thank you so very much for everything Sarah!!
Brenda h | Overall ExperienceSarah the Manager was very helpful and understanding will definitely recommend this facility to friends and family
Anita J | Overall ExperienceSecure, clean and well lit facility.
Kay p | First Impressionsthe best staff in all uhaul experiences and all my experiences were terrific
Gidget F | First ImpressionsThe sliding doors inside the garage area did not close properly. This did not affect me, but I would think it cost you more to cool and heat the area.
Laurie B | Overall ExperienceWill always choose uhaul
Janet G | Overall ExperienceLove that it’s climate controlled
Kathy G | First ImpressionsI was very pleased with the thoughtfulness and professionalism I was given at this UHaul hub. Very nice lady to work with.
Brenda h | First ImpressionsI was there over 3 years in the storage unit Sarah was the greatest help ever I don't know what I would have done without her thank you sir very much everyoneRowe
Evelyn G | Overall ExperienceCustomer representative, JaBar (not sure of spelling) was very friendly and helpful at west Parrish location Owensboro Ky
CHARLOTTE H | First ImpressionsThe Assistant Mgr.. Good Guy.. Kara lots of help..
tim c | First ImpressionsIt was during a severe thunderstorm and they were awesome. Some how the unit we was supposed to get wasn't registered with the reservation so we had to take 2 small storage units. But everyone was very nice and figured it out. Then our pin number didn't work at first. But all in all, we succeeded unloading the truck and returned it.
Stacy W | First ImpressionsEveryone is great
Gary M | First ImpressionsEverything was great!
terry c | Overall ExperienceThis was the best experience I’ve had with uhaul. I’ve had uhaul storage units at other locations but this was by far the best. It was easy to get signed up. Everyone was friendly and knowledgeable. Getting set up took no time. The units were clean. I feel like this location is more secure than others I have used in the past.
Jennifer S | First ImpressionsGreat service provided by great people
Richard J | First ImpressionsTeam is very nice and helpful
David S | First ImpressionsThe clean restrooms was a nice perk. The temperature control was excellent.
Mark R | Overall ExperienceDrove from Virginia to Kentucky with a loaded truck and they didn't have a storage unit big enough. Had to rent a unit across town. The upgraded truck size meant I has already spent a fortune in gas.
Jennifer N | First ImpressionsThey were very helpful and willing to work with us and also helped us find a mover to help us get our stuff home.
Raymond S | Overall ExperienceI really appreciate how clean the entire storage area was and that I felt safe leaving my valuables in one of your units while also having 24 hour access without being harassed by any one sketchy at night. Not once did I have anxiety thinking my valuables would be stolen in the unit. I loved having the insurance just in case but it wasn’t necessary. Your staff was extremely helpful and kind. I loved having the controlled environment as some of my items would have been ruined otherwise. 10/10 highly recommend!!!
Jacqueline P | Overall ExperienceVery helpful
Rex B | Overall ExperienceYou couldn't ask for better people I would consider each one of the staff members as family .
Buddy H | Overall ExperienceThe staff were super friendly, very polite & very helpful!!
Sarah E | First ImpressionsBest I drive all the way across town to use the facility or rent cargo, trucks, vans when needed. I love it. It’s great. Thanks
Barbara I | First ImpressionsAssociate was very kind understanding and great information.
mike R | First ImpressionsSarah did an amazing job! It makes me excited to be working with your team.
Hobart S | First ImpressionsSarah at t this location is the absolute best. She helped me more than she will know. Thank you all so much.
Amy C | Overall ExperienceThe staff were very helpful and communicative
Sandra M | Overall ExperienceGreat, clean, friendly staff, would definitely Rent through Owensboro U-Haul again.
clarence t | Overall ExperienceJames was very helpful
Allison M | Online Move InBoth staff j dealt with were very friendly and went above expectations to help me. Sarah and Jason I believe were their names. Very happy with my unit and the price.
Dana H | First ImpressionsPeople living inside the facility. Dead Roaches in hallways, I found 1 live roach in my unit. I had to inspect everything throughly before taking it back home. Thankfully I didn’t bring any home. I paid for insurance on the unit but it doesn’t cover pests. I think if people weren’t using units as living spaces the roach probably wouldn’t be an issue.
Josh H | Overall ExperienceVery good experience. I would do it again if I needed to.
JOHN C | Overall ExperienceBest place for storage rental and moving needs
Barbara I | First ImpressionsGreat service! Easy to locate unit!
alzheimers a | First ImpressionsThe whole experience is quick easy and convenient. Staff was welcoming and helpful. Easy to see why you're getting everyone else's business.....
Michael S | First ImpressionsVery Pleased with the entire truck & storage unit rental experience. Would use again if needed. No problems at all.
Ernest T | First ImpressionsI’m very pleased with my uhaul experience! I will recommend uhaul to anyone moving or needing storage units. Thank you so much!
Tanya G | Overall ExperienceVery courteous staff, and excellently maintained facility!
denny a | Overall ExperienceThey are the understanding people and I’m thankful for them going out their way and understanding my issues I won’t go to another place.
Richard P | Overall ExperienceOnline reservation was simple and quick. Onsite staff were very helpful explaining the details first time. Facility was very clean and well maintained.
Glenn T | Online Move InVery nice employees
MARY S | First ImpressionsThe entire staff was willing to help and we're a pleasure to deal with.
Raymond S | First ImpressionsGreat storage unit. Would DEFINITELY use again. All my items were clean and just as beautiful as I left them 4 months ago. Temperature control so nothing was damaged. Always accessible with your access card. Great location.
Jelique J | Overall ExperienceAll arrangements were made by Kim as well as employee interaction. I haven't been there since move in day. Facility is well lit and very clean. I am expecting no problems and if so you will know 😊
clara j | First ImpressionsUsed haul services and storage. Very satisfied with both services!
Carolyn H | First ImpressionsFantastic crew
dekota h | Overall ExperienceMaybe add a few small trash cans around the area for just everyday trash like for soda cans etc. Staff was amazing!!!
Jacob B | Overall ExperienceStaff is great. Place is clean. I highly recommend.
JASON E | Overall ExperienceI recommend this business to everyone I talk to about storage. Already told everyone in my family and friends that this is the spot. The workers are great and place is super clean.
JASON E | First ImpressionsSarah was excellent
kenneth g | First ImpressionsEmployees were professional, helpful, friendly and provided excellent options that fulfilled my every need!!! Thank you James and Sarah (I think) 🤔
MARY H | First ImpressionsSarah, James, and most of the staff were awesome at being helpful and going out of their way at being accomidating to everybodies needs. I wish my situation had been better to where I could have kept my stuff there. Very safe and secure and always clean.
WILLIAM S | Overall ExperienceDealt with them a lot since they opened this location, rental trucks, storage units, they always go above and beyond. Super friendly staff.
RICHARD C | First ImpressionsAwesome customer service I received on yesterday. Will definitely be referring customers to them when needed
Tiffany D | First ImpressionsGreat staff! Extremely helpful
william c | First ImpressionsGreat facility and helpful staff!
kurt o | Overall ExperienceThe guys that work at the office have been very helpful and very friendly and just all around great people to work with I highly recommend them over sumo any day thanks guys for all the kindness
tonya b | Overall ExperienceVery friendly and helpful 😊
David F | First ImpressionsMiranda was AMAZING!! She Definitely was so much help and kind. Very willing to Above and Beyond to help me!! Give that young lady a bonus, gift card or something. She’s an assistant to the company. The other staff that day were great as well!! So far I Highly recommend UHAUL Storage
bridgette s | First ImpressionsI would advise more carts available there was two flat and two mattresses one for a very large place
Joseph S | Online Move InThe guy at the front counter is rude. I called crying yesterday because stuff was stolen out of my unit not once did I cuss him or yell at him but he kept accusing me of it. I was never notified that the latch on my storage was broken and replaced or I would’ve went and checked it out. I did file a police Report. When I went to pick up a uhual back in September hat should’ve been my sign not to leave my stuff here but I did and I regret it. I would like someone from corporate to call me.
marina f | Overall ExperienceJust wish the unit was bigger
dekota h | First ImpressionsLove this place! Nice and friendly staff lead by an absolutely amazing Boss (Sara). They went above and beyond my expectations
Taylor Z | Overall ExperienceThank you for your good service.
Ursuline S | First ImpressionsEverything you could need and much more.
Michael C | Overall ExperienceBest facility I've ever used and the staff is always so helpful. I'll never go anywhere else. Woul love to have 24hr access though.
DUSTIN B | Overall ExperienceI wish there was a 24 hour person to answer n unlock at night or let me get in at night
Adrienne C | First ImpressionsTodos el personal muy amable 😃
ROSA A | Overall ExperienceLovely facilities. Easy to work with. First month free.
Sarah L | Overall ExperienceWhen I called asked about 5 x 5 storage units, rhey said, oh yeah no problem we have lots, i went The next week to reserve a 5 x 5 storage unit 3 weeks before I need to rent it to make sure I can have one. When I went into rent One, they said they did not have any for rent. I said wait a minute, I explained that I called and then I went in and the guy made a reservation for one so I need that one. The manager said well the problem with that is our computers will show everything for rent, that they don’t say what is actually for rent. Even if I made one reservation online it would still say we have them. When I explained who reserved it for me, The manager and the young lady said oh yeah we know who you’re talking about he does that all the time. I said it sounds like you need more training. So the manager said we do not have a 5 x 5 but we have a 5 x 10 but it’s $25 more a month. I am retired now so I be careful with my money. But she said rent a 5 x 10 because there’s no first months payment and during that time we have a couple auctions on the 5 x 5 so will get you one. So I did but I thought the service was not good whatsoever, they knew who was on the phone and told me that and who reserved it yet ever he’s not getting re-trained, he just continually does it. I have rented trucks and vans from U-Haul any where from Fairbanks Alaska down to Casa Grande, Always had first class service and all the facilities have been great and the trucks are great. Just disappointed here.
RAYMAN S | First ImpressionsThe employees at this location are the best of the best. Everyone I dealt with was kind and very helpful. I feel like they went above and beyond for me. My move was very stressful and they did everything they could to help me have a smooth hand off of the equipment. Their customer service skills are top notch! A+
Heidi K | First ImpressionsRent units on line that they dont have staff at facility think it's funny that you are stuck with a truck full of stuff and paid movers standing around getting paid for nothing. Then they rent you another unit that is in use by someone else. And there laughing about it while you have wasted all the time and then have to go somewhere else. Oh and the staff only say you had a reservation not a guarentee You didnt pay for it the fact that the 1st month was free means nothing Stay away from them
WILLIAM P | First ImpressionsYou all rented a shed to me on line that you did not have. Then all she could come up with was that it was a reservation not a guarantee. Then I asked for a 10 x10 and the rude woman finally gave me one and when we pulled around there it was in use by someone else. When we were leaving the 2 women at the desk seemed to find the whole thing very funny. While I am trying to get a shed and people I was paying to move my stuff were just standing around. I would never recommend those people to anyone that i liked.
WILLIAM P | Overall ExperienceThank you for being so easy to deal with at such a difficult time. The staff was so helpful which made things for me so much easier.
Crystal L | Overall ExperienceThese facilities are clean, safe & have easy access. The staff go above & beyond to make your experience as good as it can be! I highly recommend UHaul on Parrish! You will not find a better moving/storage in Company in Owensboro! ❤️❤️
cheri m | Overall ExperienceI thought the staff was great and very helpful. The facility was very clean and well maintained .
ROBERT S | Overall ExperienceTodo perfecto gracias Muy accesibles..
ROSA A | First ImpressionsI was promised I would not be billed after coming in to sign a paper and not even opening the storage. The next day I was sent a Bill for $200. I want an email statement showing I owe nothing
AMBER A | Overall ExperienceThe staff was outstanding. The place is great .
buddy h | First ImpressionsCould be a little clear about entering code twice to get into facility and that you must enter code again when you leave. Also very short on flat bed carts. Both times we have been there it was hard to get a cart. Very clean and I would recommend it to anyone.
Teresa M | Online Move InI just want to say that you
TERRY C | First ImpressionsBest storage facility within a fifty mile radius! Thank you so much!
SUSAN G | Overall ExperienceSuper friendly staff- the lady was so nice and helpful. And the storage section is super secure.
YVONNE B | First ImpressionsVery nice an friendly great experience
SEAN M | First ImpressionsYour staff was wonderful. Professional courteous knowledgeable helpful and clearly like their jobs. Great customer service
DORIS C | Overall ExperienceThank ya so much my stuff was safe
terry c | Overall ExperienceThe only reason the rating is not excellent is that the one employee working had no time to go over details and procedures due to the line of customers backing up. Not her fault, but she sure needed other workers to help with procedure.
kurt o | First ImpressionsI love it
Micheal M | First ImpressionsStaff was wonderful friendly and helpful.
DORIS C | First ImpressionsGreat service and friendly staff
JAMES E | Overall ExperienceI was happy that they offered me the first month free. It made me choose them over another storage company in Owensboro.
Drew W | First ImpressionsVery nice facility, well maintained, easy to obtain unit, very helpful and friendly staff.
SHARON R | Overall ExperienceThanks
mason c | Overall ExperienceWonderful staff worked with me when I needed help. Returned calls promptly. Would recommend to all.
BETH H | Overall ExperienceGreat place to store your stuff easy to get to 7 days a week would defendant store my stuff here again
TIM w | Overall ExperienceEmployees were very friendly and helpful.
Joyce R | Overall ExperienceGreat Experience!
Michael S | Overall ExperienceFabulous experience from start to finish!! The staff was consistently helpful and engaged in every aspect of both my truck rental/return and my storage opportunities and the explanation of the facility’s use! TOP NOTCH CUSTOMER SERVICE!!
SUSAN G | First ImpressionsGreat staff
TIM w | First ImpressionsThanks for having a secure system.
Donna M | First ImpressionsFelt very safe anytime I went there and the staff was excellent very helpful
Kim L | Overall ExperienceGm was very helpful and friendly. Would highly recommend uhaul to anyone looking for storage. Keep up the great work.
edna b | Overall ExperienceExactly what we needed and a very accommodating staff member.
SYNORA J | First ImpressionsThey were all super friendly and very helpful. The services was accurate and fast!
Chelcea R | First ImpressionsI have no regrets with U-haul.😄
morris b | First ImpressionsExcellent staff, and easy access. Great place .
Missy R | Overall ExperienceProfessional Friendly Knowledgeable Helpful
John S | First ImpressionsFlawless experience
JEREMY H | Overall ExperienceJordan was friendly and went above and beyond to help me get the right storage unit.
cherrell j | First ImpressionsI can’t put into words how amazing and supportive these folks are. I can mention Sarah specifically has been a God send. She is exactly the face I would want representing my company. Great Great Great staff.
Tiffany V | Overall ExperienceFantastic service!
Rob F | Overall ExperienceEdna's was so helpful and friendly.
JANICE E | First ImpressionsThese folks are great. Sarah, the General Manager was more then helpful giving me an abundance of support. I was going through a difficult time and they were there to help. Greatly appreciate all of them up there.
Tiffany V | First ImpressionsThe ladies in the office on Parrish Ave. was wonderful!!
melinda M | First ImpressionsSarah is the greatest, just give her a call always there to help
JUSTIN H | Overall ExperienceLooks brand new, is very secure and has great facilities. Can even pull in your vehicle (even 26’ truck) inside to unload/load your things into the storage units. Great storage facility...would highly recommend.
JUSTIN H | Overall ExperiencePerfect for my needs!
tammy s | First ImpressionsAll of the employees were very helpful & friendly. The exceptional ones were, Sara, Xavier, Edna & Jordan. A really good team. I will recommend this facility to all I know.
Joseph C | Overall ExperienceIt was so easy to do the move in online and when I arrived staff was so helpful and very friendly. Made me feel welcome. Thank you
Delinda S | Online Move InJames and Alexandria helped me tremendously And we’re super friendly. I will highly recommend anyone to use the storage facility at this location!
Noah E | First ImpressionsGreat staff.
Richard A | Overall ExperienceWe had to locate and move our storage items into the U-Haul Storage Facility on very short notice. Even though they were just opening and remodeling an old "box store" when we found them, they gave attention to security and customer service from the beginning. We watched them grow and keep their commitments to us as they did. Great experience during stressful times.
Robert M | Overall ExperienceI have been working with Sarah & her team & they have been very helpful with all our needs. They are all very pleasant to work with. The facility is spotless & they are ready to help with any problem that you may have. I have been very pleased with my experience there & will & have been recommending this facility to all that I know that are needing this type of services.
Joseph C | First ImpressionsI’m very happy with my experience with this facility. Brian has been great to work with and is an excellent asset to the company.
Richard A | First ImpressionsI COULD NOT GET INTO THE BULIDING WHEN I NEEDED TO STORE ANYTHING!! I TRIED TO TELL STAFF ABOUT NOT GETTING MY THINGS STIRED !!! BUT THEY HARRASED MY SON AND MY DAUGHTER WHO LIVES IN ALASKA AND THEY DIDNT SEEM TO CARE I COULD NOT GET IN !!! HAD TO GET A NEW CARD TWICE AND STILL HAD PROBLEMS SO NO ILL NEVER GO BACK
Clara T | Overall ExperienceEmployees did everything right. I would definitely recommend this company.
Karol W | First ImpressionsThe manager David and the rest of the crew at the facility were fantastic fast and courteous service
james n | Overall ExperienceOverall a good experience
Susan K | First ImpressionsI think it's great that we have such a nice, full service facility here. The staff is friendly and helpful too.
Bobbie J | First ImpressionsThe employees at this facility were very friendly & personable & made you feel very comfortable. They were also very helpful in explaining the whole experience. It seems to be a very well ran establishment. I will & have already suggested this business to my friends & acquaintances.
Mark C | First ImpressionsThe facility was a lifesaver. Convenient, safe, and easily accessible. Staff were great. Thanks!
JAMES H | Overall ExperienceThis is a great place for your storage needs Clean Safe Well lit And the staff are very helpful and amazing Definitely recommend them for your storage or rental truck needs They even have a hitch bay if your vehicle is is in need of one A+
James V | Overall ExperienceY'all are fast to help and a great bunch of people
bruce b | First ImpressionsCustomer service was knowledgable, helpful and very proffesional. Ask for a guy named lucky
Brian S | Overall ExperienceCustomer service was polite, courteous and proffesional
Brian S | First ImpressionsAverage
Robert M | First ImpressionsGreat employees!
sarah h | Overall Experience