Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I asked for a dolly didn't receive one. Then when I called back to ask for a storage unit I was toldâ€can't you wait until tomorrowâ€
No I'm moving. Your locations suck this by far is the worst experience I've had.
CHRISTIAN RAFE M.
Rating:
5.0
Jesse was very kind, and he did a great job assuring us with answering questions.
JACOBE C.
Rating:
5.0
Customer did not leave a comment.
Sabrina B.
|
First Impressions
Rating:
5.0
Thank you for being so easy to deal with at such a difficult time. The staff was so helpful which made things for me so much easier.
Crystal L.
|
Overall Experience
Rating:
5.0
The service person helping me was very nice and helpful.
SHAWNA T.
Rating:
5.0
Employee was courteous, friendly and helpful
JAMAAL H.
Rating:
5.0
Staff are friendly and knowledgeable about the equipment, they take the time to explain anything about the rental.
JEROME M.
Rating:
5.0
Customer did not leave a comment.
DALE F.
Rating:
5.0
Customer did not leave a comment.
Pam G.
Rating:
5.0
Customer did not leave a comment.
JEREMY TODD D.
Rating:
1.0
Worst customer service ever. Exceptionally rude. I will never use this facility, and may never use Uhaul again after this interaction.
ERIC H.
Rating:
5.0
Customer did not leave a comment.
Larry M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LARRY M.
Rating:
4.0
When using the 10" box truck, the towing ball is a tad too closer to the bumper for bulldog trailer-loc couplers. There isn't enough clearance for the coupler to drop onto the ball because the bumper is in the way. But this is by far one of the best Uhaul stores around and their personnel are fabulous.
SHARON M.
Rating:
5.0
These facilities are clean, safe & have easy access. The staff go above & beyond to make your experience as good as it can be! I highly recommend UHaul on Parrish! You will not find a better moving/storage in Company in Owensboro! ❤️❤️
cheri m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sidney H.
Rating:
5.0
I thought the staff was great and very helpful. The facility was very clean and well maintained .
ROBERT SR H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicky K.
Rating:
1.0
Customer did not leave a comment.
BETH K.
Rating:
5.0
Quick, easy and clean for the right price. Tyvm.
CHRISTOPHER K.
Rating:
5.0
Todo perfecto gracias
Muy accesibles..
ROSA A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca K.
|
Online Move In
Rating:
5.0
Very nice and respectful. Thank you.
Crystal C.
Rating:
4.0
Only thing was we reserved a week in advance and ordered furniture dolly. After checking in on day of pick they told us sorry they didn't have any after she went to get ours. So, disappointing as we were counting on that, but otherwise great service.
GREGORY C.
Rating:
5.0
Customer did not leave a comment.
Michael T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXANDRIA C.
Rating:
5.0
I love Uhaul! And will alway's use your location if further needed!
JOSEPH W.
Rating:
1.0
I was promised I would not be billed after coming in to sign a paper and not even opening the storage. The next day I was sent a Bill for $200. I want an email statement showing I owe nothing
AMBER A.
|
Overall Experience
Rating:
2.0
Product was great it just cost almost double the estimated quote.
Christy N.
Rating:
5.0
Customer did not leave a comment.
SUSAN D.
Rating:
5.0
The staff was outstanding. The place is great .
buddy h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL R.
Rating:
5.0
Customer did not leave a comment.
VICTORIA N.
|
Overall Experience
Rating:
5.0
Could be a little clear about entering code twice to get into facility and that you must enter code again when you leave.
Also very short on flat bed carts. Both times we have been there it was hard to get a cart.
Very clean and I would recommend it to anyone.
Teresa M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
STEPHEN O.
Rating:
5.0
None at this time. The gentleman who checked us in did a great job.
mary G.
Rating:
4.0
I just want to say that you
TERRY C.
|
First Impressions
Rating:
4.0
Cargo van ran great.. customer service was very welcoming... that is a plus in my book..
ARMANDO G.
Rating:
4.0
front window needed cleaning badly!
SUSAN D.
Rating:
5.0
Customer did not leave a comment.
CAMRYN L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GREGORY F.
Rating:
5.0
Best storage facility within a fifty mile radius! Thank you so much!
SUSAN G.
|
Overall Experience
Rating:
5.0
The only problem was the pull down door would hit at the top get stuck it made it hard to pull down other than that it haul what we had well thank you
PAUL J.
Rating:
5.0
I originally placed a pick up order online where I could pick up after hours using the key box. The registration piece was fine and easy however when it came time to pick up that experience was less than appealing. Time it took for the uhaul online attendant to respond and also lengthy time of entire process was not good. The online system eventually timed itself out and I had to go inside the rental store to complete the process. Next time I will just reserve for in store pick up as that process was faster overall and the service was great.
James G.
Rating:
5.0
Customer did not leave a comment.
Jennifer N.
|
First Impressions
Rating:
5.0
Nothing everything was fine
MARY W.
Rating:
5.0
Customer did not leave a comment.
Madison K.
Rating:
5.0
The rep was so sweet and very sorry for the experience I had picking up the truck. I have rented a storage unit with this location as it's very clean and inviting.
Jennifer N.
Rating:
5.0
Nothing. You guys are awesome.
james M.
Rating:
5.0
Customer did not leave a comment.
Jonathan M.
Rating:
5.0
Super friendly staff- the lady was so nice and helpful. And the storage section is super secure.
YVONNE B.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LEAMON B.
Rating:
5.0
I think things were fine. This facility went above and beyond.
LARRY N.
Rating:
4.0
UHaul is a good value for anyone needing a trailer.
Richard H.
Rating:
5.0
Customer did not leave a comment.
Teresa M.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Belinda A.
Rating:
4.0
Customer did not leave a comment.
Gaye I.
Rating:
5.0
Customer did not leave a comment.
AMY B.
Rating:
5.0
Customer did not leave a comment.
ROBIN W.
Rating:
5.0
Thank you.
JESSICA G.
Rating:
5.0
Customer did not leave a comment.
JAKE M.
Rating:
5.0
Jordan was very kind, and helpful, with getting us the right truck.
jacode C.
Rating:
5.0
Customer did not leave a comment.
Michael T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARRY M.
Rating:
5.0
Needed a quick rental to pick up and move some furniture I purchased.. the return process was so simple .. I felt like the pick up process could be streamlined somewhat .. I had completed the online checkin and had to do the entire process at the store for pick up . I have used this location for multiple situations . Storage , long distance move, local move, equipment rental .. they are always knowledgeable and helpful.
LEASA M.
Rating:
5.0
Customer did not leave a comment.
susan r.
|
First Impressions
Rating:
5.0
Everything was smooth. All employees at location were great.
MIRANDA T.
Rating:
5.0
Very nice an friendly great experience
SEAN M.
|
First Impressions
Rating:
5.0
Your staff was wonderful. Professional courteous knowledgeable helpful and clearly like their jobs. Great customer service
DORIS C.
|
Overall Experience
Rating:
5.0
I've used this location before an its was a very good experience will use this location again made the experience very easy to rent from them
JANICE M.
Rating:
5.0
Everyone was nice, friendly, and very respectful. The location and truck was very clean. This location is highly recommend by me.
Destiny C.
Rating:
2.0
The clerk obligated me to return the rental prior to 6:30pm when I requested longer hours since the location had a 24hr return availability. Then I was charged extra for returning the vehicled 40 minutes later. Even when I requester a longer time frame.
KARYLEEN I.
Rating:
5.0
Customer did not leave a comment.
DESTINY H.
Rating:
5.0
No issues at all. Friendly and efficient staff!
Mark V.
Rating:
5.0
Customer did not leave a comment.
Susan F.
Rating:
5.0
Thank ya so much my stuff was safe
terry c.
|
Overall Experience
Rating:
4.0
The only reason the rating is not excellent is that the one employee working had no time to go over details and procedures due to the line of customers backing up. Not her fault, but she sure needed other workers to help with procedure.
kurt o.
|
First Impressions
Rating:
5.0
Store staff was exceptional customer service
DORIS C.
Rating:
5.0
Customer did not leave a comment.
cheryle f.
|
Overall Experience
Rating:
5.0
These People are Awesome to do business with!
DENVER M.
Rating:
5.0
Customer did not leave a comment.
nick d.
|
Overall Experience
Rating:
5.0
I love it
Micheal M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shannon D.
Rating:
5.0
A wonderfully maintained facility.
LARRY N.
Rating:
5.0
Very friendly
brenda W.
Rating:
4.0
Brake master cylinder was empty on the car hauler when we hooked up to the trailer. Master cylinder was filled by attendant, but brakes not bled. Brakes were pulling to one side or non existent. Took it slow and made it on one piece. Trailer needs to be repaired before being rented again.
ANDREW C.
Rating:
3.0
Left turn signal did not work when we were getting the trailer, they did not offer to fix it either.
MICHAEL O.
Rating:
5.0
Customer did not leave a comment.
Franklin C.
Rating:
5.0
Very clean and appealing store. People there were very helpful
Robert D.
Rating:
5.0
Customer did not leave a comment.
DAKOTA B.
Rating:
5.0
Staff was wonderful friendly and helpful.
DORIS C.
|
First Impressions
Rating:
5.0
Helpful friendly staff
VONDAL H.
Rating:
3.0
First of all, I signed up to get my u-haul at the New Hartford store because that is where my storage unit was at. I was loading my storage unit on the truck and taking it to my apartment which is right across the street from the New Hartford store. It would have been less than one mile total. I received a call on the morning of the rental saying that the New Hartford store did not have the size truck I needed so I would have to go to the West Parrish store. Because I had to get the truck from that store, my total mileage was 22 miles. That was $20 more than expected. It was not my fault that the store on New Hartford did not have the size truck I needed.
Then when I checked the truck out, the lady that helped me was very nice, but she told me that the gas was just below three-forths of a tank and to have it there when I returned the truck. When I got in the truck I checked the gauge and she was correct, it was just under three-forths of a tank. So before I returned the truck, I stopped at the gas station right next to the U-Haul store on West Parrish. I put 4 gallons of gas in the truck and it was right at three-forth's of a tank. When I checked out the lady that checked me out said that I was supposed to have it returned at 7/8 of a tank so she charged me $10 more dollars. I drove 22 miles and ended up spending $20 in gas. I tried to tell the lady that it was on 3/4 of a tank when I picked it up but she would not listen. So if the truck would have been at the store on New Hartford I would not have spent but maybe $5 on gas because I would have just had to cross the street. So that was another $15 I had to spend that I was not planning for. So basically this ended up costing me $90 when it should have cost me $60 if the New Hartford store had the truck. I did not mind going to the other store but I don't think I should have been charged for the miles and gas that it took me to go from the West Parrish store to the New Hartford store.
James M.
Rating:
5.0
Customer did not leave a comment.
elizabeth l.
|
First Impressions
Rating:
5.0
Great service and friendly staff
JAMES E.
|
Overall Experience
Rating:
2.0
The customer service was sub-par. I was greeted with "whats up". Also was not very knowledgeable on the product
Kalum R.
Rating:
5.0
Customer did not leave a comment.
larry f.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEILA R.
Rating:
4.0
Customer did not leave a comment.
SARAH T.
Rating:
5.0
Customer did not leave a comment.
ROBERT N.
Rating:
5.0
Customer did not leave a comment.
christoher G.
Rating:
5.0
Customer did not leave a comment.
KAREN W.
Rating:
4.0
It would be nice if your vans have cruise control
RANDALL J.
Rating:
5.0
Everything was great. No problems
DENNIS R.
Rating:
5.0
Customer did not leave a comment.
ROBERT SR H.
|
Overall Experience
Rating:
5.0
I was happy that they offered me the first month free. It made me choose them over another storage company in Owensboro.
Drew W.
|
First Impressions
Rating:
5.0
Very nice facility, well maintained, easy to obtain unit, very helpful and friendly staff.
SHARON R.
|
Overall Experience
Rating:
4.0
Thanks
mason c.
|
Overall Experience
Rating:
3.0
The customer service employees were great. However due to computer glitches, over which they had no control, it took 4 times of starting over from the beginning before the contract was finished.
DAVID H.
Rating:
5.0
Customer did not leave a comment.
Kathy G.
Rating:
4.0
Customer did not leave a comment.
JOHN W.
Rating:
5.0
Customer did not leave a comment.
STEFANIE M.
Rating:
4.0
Customer did not leave a comment.
COREY W.
Rating:
5.0
Customer did not leave a comment.
Jackie K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN M.
Rating:
4.0
Customer did not leave a comment.
ZACHARY D.
|
First Impressions
Rating:
5.0
Everything in great condition couldn't see any things that needed to be improved. Thank you
EVERETT P.
Rating:
5.0
I reserved online a 15 foot truck 2 weeks before the pick up date. I never received a call from U Haul to confirm the reservation. No 15 foot truck was available on day of pick up. The problem seems to lie @ the central office since I never received confirmation. The ladies @ the Owensboro office were helpful and sorry about the unavailability of the appropriate truck. It was difficult to fit all the furniture into the 10 foot truck. Someone dropped the ball.
LOUIS R.
Rating:
5.0
Nothing was well taken care of by James and Sarah. She was very friendly and would tell all my friends to come rent from here
EDNA B.
Rating:
5.0
Customer did not leave a comment.
COURTNEY W.
|
First Impressions
Rating:
5.0
Wonderful staff worked with me when I needed help. Returned calls promptly. Would recommend to all.
BETH H.
|
Overall Experience
Rating:
5.0
Staff was wonderful, both in helping me decide which size trailer I needed and hooking it up to my SUV the day I rented it. This was the second time in 3 weeks I rented from them and will definitely rent from them again if needed .
HOLLY H.
Rating:
4.0
Customer did not leave a comment.
LYNNETTE B.
Rating:
3.0
Customer did not leave a comment.
ANDREA R.
Rating:
5.0
We worked with Sarah the morning of, she was very informative, and helpful with questions we had in regards to our rental. Highly recommend setting up your truck needs with her! Thank you Sarah.
ERIC B.
Rating:
5.0
Customer did not leave a comment.
JAMES H.
Rating:
3.0
The truck was very rough to drive as if it was not maintained very well. You had to hold the steering wheel sideways to even go straight.
TYLER S.
Rating:
5.0
Customer did not leave a comment.
ROBERT G.
Rating:
5.0
Customer did not leave a comment.
Vada B.
|
First Impressions
Rating:
5.0
Great customer service!!
PAULA S.
Rating:
5.0
Customer did not leave a comment.
Patricia L.
|
Overall Experience
Rating:
5.0
Great place to store your stuff easy to get to 7 days a week would defendant store my stuff here again
TIM w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney V.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARION W.
Rating:
5.0
Employees were very friendly and helpful.
Joyce R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan S.
Rating:
3.0
Improve on telling the customer everything about the mileage. We were only given 2 locations for drop off and we passed 4 Uhaul places along the way causing our mileage to increase. The woman was very nice in Owensboro but she did not give us all of the facts prior to purchasing. I will find a different service next time.
ARIELLE D.
Rating:
5.0
Customer did not leave a comment.
JERRY K.
|
Overall Experience
Rating:
5.0
Great Experience!
Michael S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLINTON S.
Rating:
5.0
Nothing: I am very pleased with my experience.
Jon S.
Rating:
5.0
Customer did not leave a comment.
Mikail L.
Rating:
5.0
Customer did not leave a comment.
Sarah H.
Rating:
5.0
Very friendly and courteous and equipment in good repair
DAVID S.
Rating:
5.0
Customer did not leave a comment.
Michael T.
|
Overall Experience
Rating:
5.0
Fabulous experience from start to finish!! The staff was consistently helpful and engaged in every aspect of both my truck rental/return and my storage opportunities and the explanation of the facility’s use! TOP NOTCH CUSTOMER SERVICE!!
SUSAN G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal L.
|
First Impressions
Rating:
5.0
Great staff
TIM w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marquita h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerri P.
|
Overall Experience
Rating:
5.0
Thanks for having a secure system.
Donna M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Missy R.
|
Overall Experience
Rating:
5.0
Felt very safe anytime I went there and the staff was excellent very helpful
Kim L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
katelyn p.
|
First Impressions
Rating:
5.0
Gm was very helpful and friendly. Would highly recommend uhaul to anyone looking for storage. Keep up the great work.
edna b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria J.
|
First Impressions
Rating:
5.0
Exactly what we needed and a very accommodating staff member.
SYNORA J.
|
First Impressions
Rating:
5.0
They were all super friendly and very helpful. The services was accurate and fast!
Chelcea R.
|
First Impressions
Rating:
5.0
I have no regrets with U-haul.😄
morris b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia L.
|
First Impressions
Rating:
5.0
Excellent staff, and easy access. Great place .
Missy R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark c.
|
First Impressions
Rating:
5.0
Professional
Friendly
Knowledgeable
Helpful
John S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry S.
|
Online Move In
Rating:
5.0
Flawless experience
JEREMY H.
|
Overall Experience
Rating:
5.0
Jordan was friendly and went above and beyond to help me get the right storage unit.
cherrell j.
|
First Impressions
Rating:
5.0
I can’t put into words how amazing and supportive these folks are. I can mention Sarah specifically has been a God send. She is exactly the face I would want representing my company. Great Great Great staff.
Richard J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chip p.
|
First Impressions
Rating:
5.0
Fantastic service!
Rob F.
|
Overall Experience
Rating:
5.0
Edna's was so helpful and friendly.
JANICE E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBORAH F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIA K.
|
First Impressions
Rating:
5.0
These folks are great. Sarah, the General Manager was more then helpful giving me an abundance of support. I was going through a difficult time and they were there to help. Greatly appreciate all of them up there.
Richard J.
|
First Impressions
Rating:
5.0
The ladies in the office on Parrish Ave. was wonderful!!
melinda M.
|
First Impressions
Rating:
5.0
Sarah is the greatest, just give her a call always there to help
Justin H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWNA T.
|
Online Move In
Rating:
5.0
Looks brand new, is very secure and has great facilities. Can even pull in your vehicle (even 26’ truck) inside to unload/load your things into the storage units. Great storage facility...would highly recommend.
JUSTIN H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karrie P.
|
Overall Experience
Rating:
5.0
Perfect for my needs!
tammy s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kelly m.
|
Overall Experience
Rating:
5.0
All of the employees were very helpful & friendly.
The exceptional ones were, Sara, Xavier, Edna & Jordan.
A really good team.
I will recommend this facility to all I know.
Joseph C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karol W.
|
Overall Experience
Rating:
5.0
It was so easy to do the move in online and when I arrived staff was so helpful and very friendly. Made me feel welcome. Thank you
Delinda S.
|
Online Move In
Rating:
5.0
James and Alexandria helped me tremendously And we’re super friendly. I will highly recommend anyone to use the storage facility at this location!
Noah E.
|
First Impressions
Rating:
5.0
I have been working with Sarah & her team & they have been very helpful with all our needs. They are all very pleasant to work with. The facility is spotless & they are ready to help with any problem that you may have.
I have been very pleased with my experience there & will & have been recommending this facility to all that I know that are needing this type of services.
Joseph C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Missy R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Troy R.
|
First Impressions
Rating:
5.0
Employees did everything right. I would definitely recommend this company.
Karol W.
|
First Impressions
Rating:
4.0
Overall a good experience
Susan K.
|
First Impressions
Rating:
5.0
I think it's great that we have such a nice, full service facility here. The staff is friendly and helpful too.
Bobbie Jo C.
|
First Impressions
Rating:
5.0
Y'all are fast to help and a great bunch of people
