Customer did not leave a comment.
KRISTEN J | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Palatine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Emily and her team are very friendly and knowledgeable. It was a great working with them and I will definately recommend their location to friends and family. They’re very quick to address customer complaints and had a great pleasure working with them. Tumi Kwenamore.
KEIITUMETSE K | Overall ExperienceMy storage rental was perfect! Unit and facility were well maintained and I never had any issues. Thank you for an experience that was positive.
Lora S | Overall ExperienceGreat service and great customer service from Emely.
EDGAR S | First ImpressionsI really like how the facility is bright and warm. The security is top notch and our experience here has been great!
Heather R | Online Move InI have used the services in the past very convenient storage facility very clean
Adrina H | Online Move InPlease put a map indicating location of second floor on the first floor. We wasted a lot of time looking for our unit which was located in the back, upstairs.
Heather R | Online Move InKeep yo the good work
Oliver M | Overall ExperienceEmily and her team were great to work with!!
Anthony P | Overall ExperienceThe on-site personnel was extremely helpful. They were able to show me everything I needed to know.
Thomas B | Online Move InClean and feels secure!
Kevin K | Online Move InSent email when I rented to ask if I could move. NEVER got an answer. Key not provided. Phone did not work and cut off. Had to take picture of kind of lock. Information in record had wrong lock noted. Had to go to office which required a drive to get it. Had to wait since he was helping other rentals. Was given 2 locks not sure which would work.
Darrell N | Online Move InThe amount of mouse droppings was way over the tipb
MICHAEL S | Overall ExperienceMuy limpio y muy ordenado
Mauro M | First Impressions1. You need to state what steps to be taken care if anyone wants to hire a space. 2. In my case to access the space a physical card is also required to get into a space was not mentioned. 3. So Online service is just a registration process and anyone needs to book a space has to wait till next business hours of the store to get the card.
Sourabh R | Online Move InVery friendly staff. Highly recommended
Dariusz C | Overall ExperienceWould like to close out my account. Have been trying to reach someone for two days now the number I keep calling goes to a different department who can’t help me. I was supposed to receive a call the other day but nothing. Who can I speak with to close my account????? My last pay was 6/10/24 the next pay would be 7/10, I was out of the unit 7/2/24. Do I get refunded for the 8 days??? Should be in the area of $60??
Christopher B | Overall ExperienceRobert is an outstanding employee, thorough and impeccable in service to your clients. He's strict about keeping the units clean. He makes the experience pleasurable.
Renee W | First ImpressionsI will be using you again
Edward D | Overall ExperienceExtraordinary polite and professional staff. Efficient and knowledgeable. A delight to work with
Irene m | First ImpressionsEmily at Palatine Illinois AND Sara at Petaluma California facilities are both great to work with!
CANDICE P | First ImpressionsThere was water in my unit at move in but the staff was super helpful in helping with that
Nicholas G | Overall ExperienceEmily and her staff do an awesome job ! Friendly, helpful and courteous. I would , and do, recommend them to everyone !
CHRIS H | Overall Experiencehard to get on the phone , I often get directed to the main U Haul line
Yair C | Overall ExperienceCommunication could have included how to open overhead doors to drive in & if door automatically closes or if the close button needs to be pushed upon exiting. Also, what is the protocol when both drive in bays are occupied - do I have to wait until they drive out?
Tom M | Online Move InEmily made my experience Amazing!
DIANNE T | First ImpressionsGreat service. Paperwork wasn’t as timely as it could be, but got it eventually through email.
Cody R | Overall ExperienceEmily the manager was amazing to do business with. She has that location like a well oiled machine. I was waiting in a line and I was amazed how she helped customers and also helped her employees during a very busy time. As a manager of people, I was amazed how she juggled everything with such poise.
Christopher R | Overall ExperienceGreat facility
FRANK B | First ImpressionsCheck in process was slightly confusing. using the app doesn't give enough details
Cody R | First ImpressionsI was very pleased with the cleanliness of the facility as well as the maps that made navigating between the truck and unit simple
Chandra W | First ImpressionsUhaul store and storage facility at this location in 1311 N Rand Rd., Palatine, is great. All the staff and especially the Manager Emily Matlow are very professional, helpful and make it easy for truck rental and storage. The storage is always clean, safe, warm in the winter and easy access to the dock. I also recommend Imran and Michael for their great customer support and helpful during rental of truck and storage.
Augie C | Overall ExperienceVery clean and easy to navigate, loved the drive in situation so i felt safe moving my items.
Brodrick G | Overall ExperienceThe online process to get a unit or rent a truck is somehow frustrating at times When it comes to the section of putting the personal information and uploading the ID pictures and also on the payment process. And there's no way figuring out what is causing the screen to keep bouncing back and forth in Step 1 and 2 before step and final payment. I tried different computer and OS and mobile App but the same. If you are lucky, it will got thru the payment screen, but putting the credit card also an issue. The customer support cannot also take the payment. Can someone check on this for my future order and rental of truck and storage.. Thanks.
Augie C | Online Move InThe last van I rented was nice and new. The storage was fine. Nice place.
Patrick F | Overall ExperienceI've rented over time at other places and their prices kept going up yet the facilities remained the same. Uhaul never raised my prices. And here, the facilities were very modern and much cleaner. I liked the security system and ease of use to get in and out. Staff is very friendly. Highly recommend uhaul!
Susan S | Overall ExperienceThis is the cleanest, lightest, most convenient and secure facility ever. The staff were kind and helpful. I HIGHLY recommend this facility to anyone.
Christy P | Overall ExperienceSelf-storage facility was fine. My gripe is with the truck rental booking agent. It was not made clear to me I had significant follow-up with the storage facility. This cost me $250 extra with the movers I hired to unpack the truck.
Tim k | First ImpressionsIt's great because it is clean and heated
Ismael M | First ImpressionsMy only observation is that you have to get out of your car go in manually open the door swipe your card twice in 2 different card readers...in chicago when it's 10 degrees not very desirable Your competitors have a much much much better system The rest of the experience was awesome the young lady at check in so knowledgeable and awesome robert at the facility off the charts excellent clean well marked inside
MICHAEL S | First ImpressionsEverything were great, the workers were nice and friendly and very helpful.
Dorothy R | Overall ExperienceGreat experience!
Kyle S | First ImpressionsI am completely satisfied with the service that I've received from helpful, friendly customer service reps. They were very friendly, kind and helpful.
Clydie M | First ImpressionsThe man who helped me was friendly and helpful!
Janine T | First ImpressionsEmily and Jeff were GREAT!!! Thank guys!! Rose
ROSA G | Overall ExperienceMy unit number was not included in the information forwarded to me.
Margaret M | Online Move InThe two part system to get in was confusing. I also couldn't access the app correctly. I was setting up the app on my phone which required a one-time code. When I switched from the app to my e-mail app on my phone, it reset the app. It was impossible for me to leave the app to check my e-mail without resetting the state of the app. Because the two part (check in, open) system of getting in wasn't clear, I thought I needed to set up the app before getting inside the facility. I then drove my van full of stuff back home so I could get internet connection and use my phone and a laptop at the same time so that I could grab the one-time code without resetting the state of the app. If you could make the two-step system clearer and make it clearer that you don't need the app as long as you have the pass code, then that would be very helpful. It cost me an hour of time messing around with all of that.
Alfonso H | Online Move InThank you for your help
Christian R | First ImpressionsThe service I received at U-Haul of Palatine was great, especially Emily Marlow. She was very friendly and helpful with both my truck rental and return and storage move-in. Her customer service was exemplary.
Ryan W | Online Move InYou should have staff in the storage building to show customers around. There are many doors but not for access into the building I was impressed by how very clean and well lit the facility is
cheryl m | First ImpressionsOffice lady went above and beyond
Vladislav K | First ImpressionsIt would help having more signage inside and outside the facility. It was unclear where to find the office as well as locating the unit itself. A large map on the wall would be very helpful (i.e. YOU ARE HERE). One concern, there were a significant amount of sewer flies at the rear of the unit. Overall, Mike was very helpful. But the process did take longer than it should (lock did not work and we were moved to a different unit). It would be very helpful if someone could walk the custumer through the facility to locate their unit for the first time.
Iris H | First ImpressionsJoe keeps his facilities is tip top shape. Very clean. His staff are super friendly and helpful with questions.
Susan S | Online Move InVery clean facility. Seems to be very secure.
Brent O | First Impressionsgood value
Craig O | Overall ExperienceClean, bright, safe, comfortable. Love the indoor parking for loading/unloading. Nice job!!!
Edward Z | Overall Experiencethe place was clean, well lit, simply laid out with a comfortable temperature. i love being able to easily drive my uhaul rental truck into the building. also i appreciate all the 4 wheeler moving dollies you provided. thanks!
Edward Z | First Impressionsgood service and friendly workers
Manuel Z | Online Move InThe new owner is absolutely wonderful! Super friendly and helpful in saving money not looking to make his customers overspend. His buying advice is compassionate. These are hard times and good customer service is very much appreciated!
Sandra M | First ImpressionsGreat staff Very clean facilities Easy to work with
Ralph M | Overall ExperienceEz pezee for move in.
Brian S | First ImpressionsThe particular room I booked was difficult to see on the sitemap but it was easy enough to find. This location is a winner, but a lot of the traffic on that side of the lot disregards the stop signs, so that might be dangerous for our customers.
Vincent C | Online Move InJoe and his team are very helpful
STEVEN P | First ImpressionsThe UHAUL facility in Rand Rd. , Palatine is clean and very accessible but the UNIT PRICES are not competitive to other storage facility in the area like Public Storage and Extra space storage. For a long term stay it is very expensive for UHAUL monthly rates.. We are hoping they will make any monthly rates in the future. Thank you.
Augie C | Overall ExperienceThe people were very nice very helpful clean facility And I would recommend any of my friends and family
Alma R | First ImpressionsEveryone was very very nice and knowledgeable! A+ facility
Mary P | First ImpressionsThe bathroom door for the mens is very hard to open. My handicapped friend who was with me def struggled to open it
David T | Online Move InJohn is very professional and caring of his customers
Victor C | First ImpressionsI could not open my storage door. I called & called & no one helped. Awful experience. Still next morning no one answering or calling back even. Need to make things safe for ppl.
Debra S | First ImpressionsI wasn’t told how to properly get in and out of storage. Was not told about the “check-in” and “check out” procedure. Also was not told that the storage facility was 24/7 and had to add an extra day with my Uhaul because of it.
Christopher N | First ImpressionsNew facility. Very clean. Easy access. An improvement would be to display facility maps throughout and at the outside entrances. Also, if possible, waste containers.
Kenneth R | Overall Experience