Staff At The Palatine, Illinois Location Are Fantastic - we've been buying storage supplies from them for some time. It's always a great and helpful location.
MIROSLAV B | First ImpressionsSelf Storage Units in Palatine, IL, 60074
U-Haul Moving & Storage of Palatine
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Storage Customer Reviews
- 4.5 Average Customer Rating
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You guys suck Eat sh.. Fu.ck off
JACKIE N | Overall ExperienceThe Facility is very convenient. Manager Jesse is very professional and moved out process is convenient. Staff are also very helpful and accomodating. Thanks UHaul palatine team.
ARIADNE C | Overall ExperienceReally bummed there was no wiggle room on a partial refund. Within a week of renting a space, my circumstances changed. Without physically moving anything in, and also giving back the used lock, I was unable to receive even a partial refund for not using the space and vacating it with 3 weeks left on the clock.
Daniel L | Overall ExperienceThe facility’s lift was not working when I had to move an apartment full of furniture to the upper level. I had to rent another unit in the lower level until the lift was fixed. On one occasion when the lift was funcional a cart rolled to the back of the lift and got stuck. The signage about chains was written in black on a black backing on a sign and not visible. The manager proceeded to blame us for the cart when it was the poor construction and signage in the facility, which was later fixed for obvious problems. The only reason I would not recommend is the treatment of the manager at the palatine facility.
URSULA M | Overall ExperienceExcellent to offer price lock.
Michael T | Online Move InTattooed young guy associate was rude and not helpful at the counter area when I first rented the storage unit.
CANDICE P | Overall ExperienceUhaul services in this facility is excellent and very convenient. Manager Jesse is very helpful.
Augie C | Overall ExperienceThis is the best storage facility I have ever used and I have used a lot. The facility is clean, well-maintained, and has the best manager, Jesse. He is extremely helpful and has made sure that my units are accessible. He also set up one for me when I needed it right away. I highly recommend this location for all storage needs.
Heather R | Online Move InFriendly and helpful staff that have been there for quite a while have helped me in the past
Andrew n | First ImpressionsJessie was very helpful and professional. He’s a true asset to your organization. Great experience.
Tim M | First ImpressionsJesse and his staff are always on the ball. Great service.
DAVID T | First ImpressionsJesse and his staff always go the extra mile. Never an issue with this location or any we have used in the past.
Tirza S | Overall ExperienceExcellent team of employees at this location.
DWIGHT S | Overall ExperienceMy Experience storing with U-Haul was great. The staff was helpful, friendly, and was able to meet all our needs or requests. I was so glad to be able to store my belongings in a climate controlled environment. Thank you!
Linda K | Overall ExperienceYour staff is excellent. The vehicles are well designed and maintained. Your IT is from decades ago and is a major time detractor when trying to book in-store or over the phone. Every single time I rent from Uhaul whether it’s a storage unit or vehicle/trailer it’s the same thing, “our system is running slow today”. IT is so inexpensive today for lightning speed, why make it hard for employees to close the deal and customers give you our hard earned money? After 10 minutes of “buffering” and then having to rerun everything is annoying and comical at the same time. It makes for some good banter between your customers and employees as we run out of things to say while we patiently wait. This has been an issue since I started renting 20+ years ago. It’s now just a running joke among all my friends anytime we rent from U-Haul… Every employee that’s ever waited on me and the equipment I have utilized have been excellent. Get your IT fixed and U-Haul will be unstoppable, otherwise keep being laughed at until a savvy competitor comes into town.
DWIGHT S | First Impressions