Customer Reviews for U-Haul Moving & Storage of Palmer

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Palmer

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David K.
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Customer did not leave a comment.

Richard L.
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Curtis Shawn D.
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The Guys at the downtown Palmer, Ak center are great!! and very helpful.

gene W.
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Michelle W.
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Nothing

Bruce W.
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Marlene E. | Overall Experience |
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Thomas M.
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Kyla N. | First Impressions |
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David R.
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dennis F.
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Stephen S.
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Sean M.
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Van was dirty. Windows were dirty, and side mirrors were dirty. Looked like the people that rented before us had a dog inside the cab. I've rented here a few times, and the vans were pretty clean so hopefully this was just a one off. People are always friendly, and more than willing to help. I would recommend this place to anyone.

Lance R.
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Customer did not leave a comment.

Deryk A.
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Only problem was the tie down ratchets were very difficult to use, they are obviously getting old and need some replacement/repair

vander B.
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Very nice location, easy to find and navigate. Service was fantastic

Vicki W.
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The Palmer location was spot on. Fast, friendly and helpful!!

Flora D.
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Lower mileage would be great

Angelina M.
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Dawn H.
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Myrtis G. | First Impressions |
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Stephanie L. | First Impressions |
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Gregory S.
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Beth S.
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Customer service was outstanding. Will definitely recommend Palmer U-Haul to friends.

Vlastic M.
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Andrea M.
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I don't know. It would be nice if the mileage rate was lower in Alaska. Everything is a longish drive, so renting a truck adds up really fast perhaps you could include a certain number of miles in the rental price, then charge for additional miles. Mr. Bukala has created a fine business in Palmer, where previous U-Haul locations in Palmer were less than professional, to say the least. He even unloaded my table for me and carried it to my storage space!

Susan S.
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Aaron Y.
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Matthew G.
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Nicholas L. | Online Move In |
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sandi K.
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The hinges were broke off when we got the u box. They said they would replace them before shipping. We put our lock on. The wood door was all cracked and splintered

Melanie L.
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What a nice facility and great folks! I can't think of anything to improve on. The young man who helped us and hooked up the 12' covered trailer was very efficient and provided clear guidance on safe travel with the trailer. I was impressed by the condition of the equipment and the guidance the U-Haul provides to customers to help ensure safe use. Thank you so much for the excellent customer service!

Howdice B.
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Tried using on line pick up and drop off. Horrible experience. Neither had my rental reservation listed. What a waste of time

Andrea D. | Overall Experience |
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Staff was friendly and helpful. Will use again if I need storage in the future.

James N.
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Customer did not leave a comment.

Travis R. | First Impressions |
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I appreciate the excellent customer service.

Elana D.
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Customer did not leave a comment.

Robert G.
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Employees are professional and awesome to work with

Jerry L.
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Customer did not leave a comment.

Eudora O.
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Our rental originally was at a different location, however the pick up location was not open when we arrived to pick up the equipment. I called the 800 number, they switched my pick up from Wasilla, AK to Palmer, AK (14 miles away, but they told us they would give us extra miles to make up for that). Originally, we would have only needed 20 miles for our entire trip, we ended up paying for over 40 miles. When picking up in Palmer, our rental was switched from a one-day rental to a one-WAY rental, increasing our cost. When I tried to explain that we only needed the truck for a few hours, I was ignored. I attempted to show our reservation confirmation, so that he could see exactly what I had booked, and he waved it off, and told me that he didn't need to see it, he was just going to do everything over. We ended up paying for extra miles, and 3 days of the Safe Move insurance.

RUSTIN K.
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Great staff. Both ladies were wonderful. Thanjs

Tonya R.
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Melissa S.
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Paul F.
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Very good service.

Theresa M.
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The customer service reps were very nice and knowledgeable. I had a great experience. Would use them again in a heartbeat.

William M.
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Customer did not leave a comment.

Larry C.
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Talked with 3 employees, all very pleasant and helpful. I needed a truck for a small job, and found it was very reasonable. Overall, a very good experience. I am very pleased, just keep up the good work!

Melissa O.
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Customer did not leave a comment.

Drew W.
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Nothing you guys were great

Tim B.
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Professional assistance from this U Haul facility.

Paul G.
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Barry P.
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Daniel G.
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Becky was awesome to deal with. Thank you

Bob J.
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Very friendly and great people to work with!

Jeremy W. | First Impressions |
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Customer did not leave a comment.

Azzulla F.
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At this time I do not any comments on improvements

Pamela D.
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This was exceptional customer service

PAUL B.
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nothing really, everyone was great, i was in and out fast, really nice people

chris O.
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Put a sign on the storage entrance doors with an arrow pointing to the truck rental entrance. Right now there's a sign that says go to the "north bay doors" but there are bay doors all around the building, unnecessarily technical directions, we just need a sign with an arrow.

Kenny S.
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Customer did not leave a comment.

tim E.
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Outstanding experience U pack arrived on schedule and no damage Extremely helpful folks on both ends of the process

Carl N.
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Did have a little prob with the running lights but they fixed me right up! Thanks!

James D. | Overall Experience |
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Mary C.
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Amber E.
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scott M.
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I had a problem with using the app to help me with a flat tire in Canada. After a 4 hr wait time finally found a authorized u- haul dealer it turned out to be a $ 700 fix. I had purchased the insurance to help me with just this situation but no help from u- haul yet

beth T.
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Michael G.
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you were great, thank you.

Larry R.
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Great Customer Service! Thank you! Chris and the gang at Uhaul!

Kevin S.
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Kate D.
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Katherine P.
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excellent customer service

Kim-Sandy K.
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The computers were not working correctly causing a 30 minute check out. The facility was clean. The employees were very helpful. The trailer was as expected. Overly it was a good rental experience.

Lexie S. | Online Move In |
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Kristen B.
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Michael O.
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dale s. | Overall Experience |
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Johnny C.
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Jennifer M. | First Impressions |
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Jennifer M.
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TIMOTHY H.
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STEPHEN B.
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Linda C.
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Alora was great from contract start to dispatch. Thank you for great customer service!

Samuel B.
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Make the lockboxes easier to locate. A large truck was parked in front of them and the boxes are black in front of a dark building and numerous references are made to the boxes to locate things. Use a large orange reference point up high that's unique and place the lockboxes below but make the large sign visible from numerous vantage points

mike M.
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Friendly and had what I needed

Sandra H.
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Amazing customer service. Flexible and patient. Thank you so very much!!!!

James M.
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Customer did not leave a comment.

corriene D.
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Lower one way rate.

Karen B.
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Roger W.
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Make sure that the fuel level is actually full when renting the vehicle. .

drena U.
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My check in was so friendly and fast!! Loved it??

ALASKAN N.
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Owner super nice and wants customers to have a good experience

Maureen O.
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Very comfortable pick-up truck. Very helpful and personable employees.

Curtis Shawn D.
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Customer did not leave a comment.

gregory H.
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Van K.
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Daryl B.
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My experience using a U-Box with the Palmer Uhaul location was great. Staff was friendly during the process, there were some technical issues up front that extended the signup/checkout process but I wasn't in much hurry so it didn't inconvenience me much and the owner/GM accommodated the delay with a free rental of an appliance dolly (which helped a ton during the loading) When I called to arrange picking up the U-Box to unload at my new residence, I was missing the pin for my trailer hitch and they allowed me to borrow one of theirs for the duration of the move. As well they originally allowed me one day for holding the U-box and trailer chassis, after running into issues with the move they extended the allowable time for me to utilize the system. I would recommend using these guys after my experience with them.

Troy A.
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Nothing

Katrina T.
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Customer did not leave a comment.

Diana B.
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Very helpful and made sure we had a good experience with them.

Sierra N.
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Cynthia K.
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Very clean facility and trucks! Had absolutely no problems at any point in my U-Haul experience. Employee was friendly and efficient ...made it all so easy! Thank you!

Greg P. | Overall Experience |
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Would have liked the storage units accessible later. The office said the hour were changing to later a night.

Kcie O. | First Impressions |
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Customer did not leave a comment.

MELODY M.
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we had several issues when we returned the trailer. everyone we encountered was extremely helpful and pleasant.

Suzette V.
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The people I dealt with today, and yesterday, were very sweet! They understood my predicament and helped me fix it. They were professional and caring. I'll pay the extra mileage just to use them again!!

Allen K.
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Customer did not leave a comment.

markus C.
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Chris, the owner, is super kind and treats his customers nice. I'm going to continue coming to this location.

Estelle S.
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Customer did not leave a comment.

Jennifer K.
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Christopher was super helpful and kind. He did a amazing job.

Michael S.
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Staff were extremely pleasant and helpful. Would definitely use them again if needed.

Leonard V.
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Customer did not leave a comment.

Andrea S.
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Had to go to 3 different locations after first 2 were not open even though i had reserved a vehicle.

Sean M.
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Nothing. Folks were nice.

amber w. | Overall Experience |
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Having to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.

Joyce M. | First Impressions |
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When I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)

lance h. | First Impressions |
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Customer did not leave a comment.

George J. | First Impressions |
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Very helpful

Stephanie N. | First Impressions |
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You guys are amazing and so friendly

mark n. | First Impressions |
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Customer did not leave a comment.

Michael S. | First Impressions |
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Customer did not leave a comment.

Andrea F. | Overall Experience |
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U-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!

John N. | First Impressions |
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State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!

David M. | First Impressions |
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My experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank you

Sheri D. | Overall Experience |
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Need to have a better system for delivery of U-Box containers.

No reviews have been submitted for this location.

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