Customer did not leave a comment.Keith Z.
Customer Reviews for U-Haul Moving & Storage of Palmer
Palmer, AK 99645
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a giid place to rent!!! Cobb St. in Palmer!!! Employees and Manager Bob are the Best!??Rodalyn R.
I could not have asked for a better place to do business with.Lonny B.
Customer did not leave a comment.Camolleah R.
Customer did not leave a comment.Ronald C.
Customer did not leave a comment.MICHELLE H.
Always have had a great experience at the Palmer Ak. Location! They rock!!Wes H.
Great customer service.Noel C.
Customer did not leave a comment.jill V.
Customer did not leave a comment.ashlie B.
Rented a pickup to haul tree debris from the last big wind storm. Everything from the rental transaction at the counter to the use of the truck was just as needed and thanks Fred for your sharing your bright personality. -danDan S.
Everything was Great .Don M.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.pierre B.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Nicholas K.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Phoenyx C.
Customer did not leave a comment.Nele P.
Customer did not leave a comment.Randi I.
Totally different experience from the location in Fairbanks. Very pleasant and helpful.Donald A.
Customer did not leave a comment.JOSHUA M.
Customer did not leave a comment.sean L.
Customer service at Palmer is amazing. Fred, Alona and Michelle made it awesome! Love my hometown team.Sandra H.
Would not recommend uhaulRobert P.
Customer did not leave a comment.eric M.
All good at this place.gene W.
Customer did not leave a comment.John L.
Customer did not leave a comment.Nick K.
Good folks at Palmer location!!ELLEN L.
Well, my entire rental was a crap show and after returning my Uhaul I was getting calls asking when my uhaul would be returned.Ashley B.
Customer did not leave a comment.Michael V.
Not at this time, thanks.mike H.
Customer did not leave a comment.john D.
Customer did not leave a comment.April D.
Customer did not leave a comment.Danielle D. | Overall Experience
We locked our personal key fob in the uhaul. The attendant was extremely helpful in us retrieving it.Christy P.
Customer did not leave a comment.Brandyn H. | Overall Experience
Clean the ramp betterEric A.
Customer did not leave a comment.matt d. | First Impressions
Customer did not leave a comment.KIMMIE D.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.richard R.
Customer did not leave a comment.Amber W. | First Impressions
The staff at the Cobb St. U-Haul location in Palmer are amazing. Attentive, helpful, and honest. They helped change my reservation around to accolade complications with my move and assisted in making sure the equipment was appropriate to move my unique possessions. Truly an excellent experience. Will be using them again when I move back to Palmer.Jason B.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Bradley K.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.KATHIE MARIE H. | Overall Experience
I was very pleased with the service. The truck wasn't super clean but clean enough I liked that I could let someone else drive if necessary.Carol W.
Employees actually come outside for checking inZack W.
I will be using u-haul services at this location again.Edith L.
Everybody I interacted with was very nice, helpful and professionaljay L.
Customer did not leave a comment.DONALD D.
Customer did not leave a comment.Lois W.
The staff was helpful and super friendly. This was my first experience renting a Uhaul and I will do it again in the future.Malinda W.
Customer did not leave a comment.Christine O. | First Impressions
Customer did not leave a comment.Steve C. | First Impressions
Customer did not leave a comment.Stanley M.
Customer did not leave a comment.James L. | Overall Experience
Customer did not leave a comment.RICK D.
The gentleman that assisted my husband and I was informative and very thorough. I can’t remember his name but he did an excellent job with customer service. I would definitely recommend UHaul in Palmer, AK.angie p. | First Impressions
The equipment was dirty. The provided pictures indicated it was clean. They charged me extra for the privilege of driving a dirty truck they blamed me for not cleaning. Much worse is they failed to fulfill my reservation and, in desperation, I was forced to accept unfair, inconvenient and extra expensive terms. They changed my reservation from a round trip to a one way, preventing me from bringing items to my storage unit at the site in a cost effective manner. I took what was on offer, a one way with a weird remote drop off site in meadow lakes at extra cost because their failure to fulfill made me desperate.Scott G.
Customer did not leave a comment.Mike L.
Excellent customer care and friendly staff!!!David M.
good experience!John N.
KUDOS TO THE PALMER STAFF, GREETED AT EVERY VISIT, KNOWLEDGEABLE AND HAD ANSWERS FOR ALL MY QUESTIONS, PERSONABLE AND HIGHLY RECOMMENDED!!Bobbi J.
5 stars hands down!!! The most friendly staff and most amazing customer service for both uhaul rental and storage rental!!!! They make you feel like family!!! I can’t thank them enough for all of their help!!!Tiffany O. | First Impressions
Amazing customer service!!!!! Very friendly and great people at this location!!!!!Tiffany O.
Customer did not leave a comment.Christina J.
Customer service is stellar. Each individual work as a team!Sandra H. | First Impressions
Staff very helpful. Showed us locker choices.laura g. | First Impressions
Store was spotless truck was immaculate. We had the pleasure of dealing with Rob who listened to what we needed and provided expert advice he was polite kind and extremely helpful the final stages of our move could not have gone any better and we have Rob to think hands downKAREN L.
Customer did not leave a comment.Floyd B.
Customer did not leave a comment.JAMES K.
I did not interact w/ the staff, however, the facility had a large footprint and was easy to navigate. The â€œturn-in process was OK. I had to refresh my account and take pictures no less than 6 times for the â€œcleanlinessâ€ photos of the cab and box truck interior to load. I was using an IPhone 11 during the drop off.Roy M.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.Melissa W.
I had an excellent experience doing business with you guys. Thanks for being awesome!Heather R. | Overall Experience
I started renting right after a major storm with a lot of damage to the area. Even with damage the buildings were secure, dry, safe and the staff was incredible, never making you feel rushed or showing their stress for getting their building back to rights. Will highly recommend storage here, especially as it is spotlessly clean and will go back if needing storage again.Candida O. | Overall Experience
I was able to rent a 26' for a 24 hour period. The Uhaul had only 7k miles on it and it drove smoother than any other experience I have had driving a Uhaul. Cost lower than expect too.Michael C.
Customer did not leave a comment.John L.
Would not work with me to make a longer period of time. When I asked they said they could not. Had they let me do this there would not have been any late charges on my destination. Now you want to charge me over $1000 in late fees, when they according to the contract would only be $400, which is still to much. Charging me for extra insurance is totally unfair, the equipment was turned in in the the condition that it was rented. The insurance was redundant.Monika C.
Customer did not leave a comment.Joyce S. | Overall Experience
Out standing service. I love our Palmer Alaska U-Haul!!!!Donna P. | First Impressions
Customer did not leave a comment.Kay W. | Overall Experience
Very helpful, fast service. The lady helping me, had great customer service, helped me through every step.Emily F.
Front tires were in low 40's, back tires were in high 60s??Phyllis S.
Customer did not leave a comment.LISA W.
We ordered the trailer online because we were told that it was the only way to get the size we needed. The day we were to pick it up, we were told it was not available but could go to a town 4 hours away, each direction to get it. It will end up costing us over $1000 to make up for the loss of room we requested and what we got. The manager was nice at the location and he is the only thing unsullied has going for it.TERESA G.
I had a great experience. Very friendly and knowledgeable staff. Thank you!Travis D.
Customer did not leave a comment.Carol R.
Bob and his crew are always amazing!Christopher D.
Staff are always friendly, knowledgeable, and helpfulSusanne S.
Exceptionally friendly and accommodating!Cecelia S. | First Impressions
Customer did not leave a comment.Melva U. | First Impressions
Thank you!Michael W.
This is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!Cynthia o. | First Impressions
My brother and I appreciate the always-great service!RUSSELL S.
Customer did not leave a comment.Walker H.
The disconnect between real people and automation have been a nightmare. I keep getting incorrect charges and nasty emails. Most recently that my rent was due. The box was picked up already. My account has been charged again and I don't even have the box. This is awful!!!JAN M.
Customer did not leave a comment.Deborah M.
I must State first, but the staff was helpful and friendly! I have no problem with them. However... The Half-Tank rule is ridiculous. Odds are you will either over fill it and pay more than you need to, or under fill it and get charged. The industry standard for rental is full tank when you get it, full tank when you return it. That takes all the bullshit guesswork out of filling up.Casey A.
Customer did not leave a comment.CHAD D.
Everyone was helpful and polite. Service was fast. Someone hook the trailer for me and someone unhooked it. All around a great in store experience. Thank you to the Palmer Uhaul team!Robert S.
Customer did not leave a comment.Sean B.
Customer did not leave a comment.Thomas M. | Overall Experience
Customer did not leave a comment.jeff s. | First Impressions
Never have had a problem with the Palmer location. Always cleans presentable and employees are super quick with equipment pre-staged for pickup and use.THOMAS M.
Staff are GREAT!!!!!!!!!!Eileen F. | First Impressions
Staff is friendly, helpful, and just all around wonderful! The uhaul box truck performed beyond expectations!TIFFANY R.
Guy that checked me in and out was great. Very fast and knowledgeable not like my last rental at this location.SEAN M.
Sizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.Cheryl S. | First Impressions
Customer did not leave a comment.Patrick G.
All the employees at Palmer location are dedicated to the best customer service. Which I have received each and every time. Very knowledgeable, helpful, and available for questions and solutions to any of my concerns involving moving. Again Thank you you guys are the best!!!! Keep up the good work!Yvonne S.
Customer did not leave a comment.Seneca G.
The price added up quickly. You get the customer saying it's 20 bucks but then add fee on fee on fee.Mallory D.
Customer did not leave a comment.EDWARD C.
Nothing I can think of. We had an excellent experience from drop off to arrival of my stuff. No complaints. Will use your service for our next move.Michelle K.
The front door was broken, understaffed, took too long to get the truck and leave.Christopher P.
Customer did not leave a comment.STUART C.
Customer did not leave a comment.SCOTT S.
Not super clear where you are supposed to leave trucks for after hour drop off.JOHN M.
The only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.Debra C. | First Impressions
Customer did not leave a comment.ROBERT C.
Thank you and hope you all have a Happy Thanksgiving!Mary-Lou G. | Overall Experience
Staff was very helpful and pleasant to work with. Would highly recommend them.Frances F. | Overall Experience
Love this storage facility!!! Thank you!!Linda L. | Overall Experience
Expensive. Small.Carley E. | Overall Experience
Customer did not leave a comment.Shane W. | First Impressions
Our move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!Danielle D. | First Impressions
Customer did not leave a comment.Lonny B. | First Impressions
Customer did not leave a comment.Jed H. | First Impressions
It was a great over all experience to be able to access our stored goods in any kind of weather !!!MARK N. | Overall Experience
Rod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.Tiffany R. | First Impressions
Customer did not leave a comment.chuck w. | First Impressions
Customer did not leave a comment.Douglas H. | Overall Experience
The customer service was excellent, the system they are working with could use some serious upgrades.Michael L. | First Impressions
I needed to get a storage unit and decided to go with uhaul as they were conveniently located and I could access it anytime and it was secure I didn’t have to worry about a thing. This place was great with friendly helpful employeesSarah S. | Overall Experience
Customer did not leave a comment.Tonya P. | Online Move In
Customer did not leave a comment.Steven J. | First Impressions
I always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyoneKimberley L. | First Impressions
Customer did not leave a comment.TIMOTHY S. | First Impressions
My family i was always to check on are things an everything was safe and sound, a good system they have. There times we had to ask questions, staff was always ready to help. Thank you for the security of the key cards an that wonderful alarm that went off everytime someone opened there storage unit, got annoying but hey it works.Melaney M. | Overall Experience
Best moving & storage in South CentralAlaskaScott L. | Overall Experience
So far it's been great..Melissa H. | First Impressions
Hey, Palmer, We Found The Most Excellent Storage in Our Area. A Big Blessing to All in our Beautiful Palmer Community. Signed, Sealed and Delivered By our Most Excellent Mayor Edna De Vries back in Circa 2018. Stay Warm and Safe. Keep your Possesions in Great Condition .. Heated and Secure.🙌🏼👏🥲👏✌️👊👍Mary M. | Overall Experience
Everyone is so friendly, helpful and kind! I love this place!Cindy R. | First Impressions
My only concern was that there are no lights in the storage rooms themselves. This mad it a little challenging since I had to use the flashlight on my phone as I got towards the back of my unit. Other than that it was great. Thanks.Dale A. | Overall Experience
Thank youKenneth C. | Overall Experience
The staff was very helpful and accommodatingRenate D. | Online Move In
The U haul computer system seemed a bit clunky from what I overheard from the employees. The were units that seemed to be available on paper but could not be found on the computer system. We eventually settled on a unit that was available to rent after some time. I really appreciate the help from U haul but feel that the employees need more advanced computer system and proper training.herbey l. | First Impressions
Professional, clean facilities, fast and easy access. Thank you for everything.Brandon B. | Online Move In
Customer did not leave a comment.SUSAN N. | First Impressions
Very clean, alot of space and very friendly customer service.Myrtis G. | Overall Experience
Customer did not leave a comment.Roger S. | First Impressions
Customer did not leave a comment.cheyenne c. | Overall Experience
Customer did not leave a comment.lisa g. | First Impressions
Customer did not leave a comment.Steve W. | First Impressions
The women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.Tarah S. | First Impressions
Customer did not leave a comment.Joshua F. | First Impressions
Front desk people were extremely helpful and friendlyJeremy P. | First Impressions
Good service at every u haul dealer we've been to.Kay W. | First Impressions
Customer did not leave a comment.Heather F. | Overall Experience
Customer did not leave a comment.Kerissa B. | Overall Experience
Everyone at this location was very friendly, helpful and excellent service! Thanks!Lori E. | First Impressions
Customer did not leave a comment.Sara H. | First Impressions
Customer did not leave a comment.Jessica B. | Overall Experience
Customer did not leave a comment.Alice J. | Overall Experience
None at this timeKenneth C. | First Impressions
Customer did not leave a comment.Zachary B. | Overall Experience
Customer did not leave a comment.Kyle D. | Online Move In
Folks are nice and went above and beyond to help.IRINA M. | First Impressions
Customer did not leave a comment.JOHNATHAN J. | Overall Experience
Customer did not leave a comment.kathleen g. | Overall Experience
The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.STEVEN B. | First Impressions
The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I’ve rented and made purchases from the office many times since you opened and those two were the best employees I’ve met across all those times.Jared W. | First Impressions
Everybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outsideJACK K. | Overall Experience
Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.Linda L. | First Impressions
Fantastic people and staff!!susan p. | First Impressions
The facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.David M. | Overall Experience
Customer did not leave a comment.Jeremy W. | Overall Experience
Customer did not leave a comment.Marlene E. | Overall Experience
Customer did not leave a comment.Kyla N. | First Impressions
Customer did not leave a comment.Myrtis G. | First Impressions
Customer did not leave a comment.Stephanie L. | First Impressions
Customer did not leave a comment.Nicholas L. | Online Move In
Staff was friendly and helpful. Will use again if I need storage in the future.Andrea D. | Overall Experience
I appreciate the excellent customer service.Travis R. | First Impressions
Customer did not leave a comment.Jeremy W. | First Impressions
Customer did not leave a comment.James D. | Overall Experience
Customer did not leave a comment.Lexie S. | Online Move In
Customer did not leave a comment.dale s. | Overall Experience
Customer did not leave a comment.Jennifer M. | First Impressions
Would have liked the storage units accessible later. The office said the hour were changing to later a night.Greg P. | Overall Experience
Customer did not leave a comment.Kcie O. | First Impressions
Having to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.Amber W. | Overall Experience
When I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)Joyce M. | First Impressions
Customer did not leave a comment.lance h. | First Impressions
Very helpfulGeorge J. | First Impressions
You guys are amazing and so friendlyStephanie N. | First Impressions
Customer did not leave a comment.mark n. | First Impressions
Customer did not leave a comment.Michael S. | First Impressions
U-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!Andrea F. | Overall Experience
State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!John N. | First Impressions
My experience with uhaul and the Palmer crew was excellent. I cannot express enough how pleasant and caring they were. It would be great to be able to call you all friends. Thank youDavid M. | First Impressions
Need to have a better system for delivery of U-Box containers.Sheri D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!