Customer Reviews for U-Haul Moving & Storage of Palmer

631 reviews

650 S Cobb St   Palmer, AK 99645

(907) 745-2200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 745-2200

650 S Cobb St
Palmer, AK 99645

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

Bob and his crew are always amazing!

Christopher D. 
Rating:
5.0

Staff are always friendly, knowledgeable, and helpful

Susanne S. 
Rating:
5.0

Exceptionally friendly and accommodating!

Cecelia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melva U.  |  First Impressions 
Rating:
5.0

Thank you!

Michael W. 
Rating:
5.0

This is the best place to store your stuff!! LOVE the convenience of getting in out of the weather to unload my stuff and especially the control temperature storage!

Cynthia G.  |  First Impressions 
Rating:
5.0

My brother and I appreciate the always-great service!

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Walker H. 
Rating:
2.0

The disconnect between real people and automation have been a nightmare. I keep getting incorrect charges and nasty emails. Most recently that my rent was due. The box was picked up already. My account has been charged again and I don't even have the box. This is awful!!!

JAN M. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
2.0

I must State first, but the staff was helpful and friendly! I have no problem with them. However... The Half-Tank rule is ridiculous. Odds are you will either over fill it and pay more than you need to, or under fill it and get charged. The industry standard for rental is full tank when you get it, full tank when you return it. That takes all the bullshit guesswork out of filling up.

Casey A. 
Rating:
5.0

Customer did not leave a comment.

CHAD D. 
Rating:
5.0

Everyone was helpful and polite. Service was fast. Someone hook the trailer for me and someone unhooked it. All around a great in store experience. Thank you to the Palmer Uhaul team!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff s.  |  First Impressions 
Rating:
5.0

Never have had a problem with the Palmer location. Always cleans presentable and employees are super quick with equipment pre-staged for pickup and use.

THOMAS M. 
Rating:
5.0

Staff are GREAT!!!!!!!!!!

Eileen F.  |  First Impressions 
Rating:
5.0

Staff is friendly, helpful, and just all around wonderful! The uhaul box truck performed beyond expectations!

TIFFANY R. 
Rating:
5.0

Guy that checked me in and out was great. Very fast and knowledgeable not like my last rental at this location.

SEAN M. 
Rating:
4.0

Sizing of the storage units was inconsistent, but your staff was excellent and the facility immaculate.

Cheryl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

All the employees at Palmer location are dedicated to the best customer service. Which I have received each and every time. Very knowledgeable, helpful, and available for questions and solutions to any of my concerns involving moving. Again Thank you you guys are the best!!!! Keep up the good work!

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

Seneca G. 
Rating:
5.0

The price added up quickly. You get the customer saying it's 20 bucks but then add fee on fee on fee.

Mallory D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Nothing I can think of. We had an excellent experience from drop off to arrival of my stuff. No complaints. Will use your service for our next move.

Michelle K. 
Rating:
2.0

The front door was broken, understaffed, took too long to get the truck and leave.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

STUART C. 
Rating:
3.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

Not super clear where you are supposed to leave trucks for after hour drop off.

JOHN M. 
Rating:
5.0

The only issue was I first reserved a Box and it got complicated trying to get it confirmed. Got a call from Anchorage saying I had to call the Palmer UHAUL and confirm when I tried I got pasted around to 4 different people. So I asked if I can just get a storage instead and every thing from then on went great.

Debra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN W. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
4.0

very easy drop off , friendly service. helpful employee

Kevin S. 
Rating:
1.0

After checking out I realize the desk clerk was wrong about the gas. I took a picture less than 10 miles of the odometer and the gas gauge together after leaving the lot. She still charged me $10. It's not much but the general honesty and courtesy matters. Sorry I cannot recommend this business

Chad W. 
Rating:
4.0

Customer did not leave a comment.

STUART A. 
Rating:
5.0

Thank you and hope you all have a Happy Thanksgiving!

Mary-Lou G.  |  Overall Experience 
Rating:
1.0

Well I was charged $220 for my bill because they never checked it in when I did drop it off I was only suppose to be charged 53$. And this is the 2nd fuvking time this location had done this to me . In the last 3 months . Which is bullshitb. I wonder if uhaul is in on this little hustle . That is clearly being put in 5i operation here someone is a shady gucker at your store and it is a fraudulent scam5bay is clear and I wonder how many more people are getting fucked at this location I am aware of on other person who has had a similar experience . Scamming no good scamming fucking asshoholes . It should be looked into or apparently uhaul is in on it

KYLE A. 
Rating:
5.0

Customer service at this location was very decent also. Quick processing and attentive. All-around good service at both locations I used during this rental. Thank you!

Kelly N. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Staff was very helpful and pleasant to work with. Would highly recommend them.

Frances F.  |  Overall Experience 
Rating:
5.0

Love this storage facility!!! Thank you!!

Linda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
3.0

Expensive. Small.

Carley E.  |  Overall Experience 
Rating:
5.0

Super friendly staff who helped us out and took the excess mileage charge off after our crash. Nice to have people treat us nice after our ordeal. Also nicest uhaul and rental facility I have ever been to..

William D. 
Rating:
3.0

Customer did not leave a comment.

maxine S. 
Rating:
5.0

Outstanding professionals would deal with him again😀😀

Darren L. 
Rating:
5.0

I really appreciate the customer care, you really made my rental experience stand out in a positive way. I am glad i chose this location.

TOR A. 
Rating:
5.0

1/2 hour in line to return that took 5 minutes. People were friendly so Good overall.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Tonia K. 
Rating:
4.0

Appreciated the fact that there were studded tires on the 10' van I rented. Vehicle ran well and seemed mechanically sound.

Roy B. 
Rating:
3.0

Customer did not leave a comment.

JON R. 
Rating:
5.0

overall i was very satisfied with the rental. they were fast and efficient

Manuel F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

I dont even know really. I love my local uhaul, always there when I need them

Jerry C. 
Rating:
5.0

Agent was friendly and helpful. Rental experience was great! Thank you

MARK W. 
Rating:
5.0

Everyone, especially Rod and the manager went well out of their way to make things work for us, including 2 truck exchanges. Polite, professional and courteous. Excellent trucks and well stocked and maintained office.

CATHERINE H. 
Rating:
4.0

Customer did not leave a comment.

Shane W.  |  First Impressions 
Rating:
5.0

The two counter fellows on duty that day were both very friendly and efficient. All-in-all a pleasant experience.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

ERIK W. 
Rating:
1.0

Staff was not friendly. Truck

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

HERMAN K. 
Rating:
5.0

Great staffing, so nice and helpful especially Rod and his wife.

MONICA W. 
Rating:
5.0

Our move in experience was excellent! The facility is clean and well-maintained and we loved the loading bay that allowed us to easily move items into our unit. Will definitely recommend this location to friends/family who need storage!

Danielle D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELLE D. 
Rating:
5.0

Customer did not leave a comment.

Lonny B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jed H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angeli K. 
Rating:
5.0

Rod and Alora were super helpful and knowledgeable. We rented a truck and storage unit and at first I tried to do it online but it kept glitching, and giving me error messages. We went in person the next day and the whole process was seamless. Also, love that you have example units available to look at to help decide what size space you need.

Tiffany R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
1.0

Customer did not leave a comment.

Maksim N. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

This location will answer their phones directly when calling the local number which is wonderful to be able to speak with team members at the store directly when needing to handle storage unit payments, updates to a Uhaul reservation, etc. This location also offered fair and affordable pricing for units (I was the first tenant in this new location) so I hope pricing has continued to be affordable. This is unlike pricing in Florida, where I moved to, where storage units are unavailable and/or NOT affordable. Thank you to everyone I worked with at the Palmer location, you were a pleasure to work with at each of my interactions in the past year and a half for both moving and storage.

lisa T. 
Rating:
5.0

Customer did not leave a comment.

Travis D. 
Rating:
4.0

Customer did not leave a comment.

chuck w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Customer service made it quick and easy. Your workers at the location where quick friendly and had a positive encounter

Earl H. 
Rating:
4.0

The customer service was excellent, the system they are working with could use some serious upgrades.

Michael L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya P.  |  Online Move In 
Rating:
5.0

U-Haul in Palmer was a life line in the time of troubles. We had three days to be out of the house we had sold. The moving company called and would not be able to move us for another week. Bob and his crew provided us with U-Boxes to get us out in time !!! Also made moving into the new house a lot easier !!!

Mark N. 
Rating:
5.0

Windshield wipers were terrible. Tail light on car trailer didn't work. It was almost impossible to get a hold of U-Haul assistance.

David S. 
Rating:
5.0

Customer did not leave a comment.

Johnnie L. 
Rating:
4.0

Customer did not leave a comment.

Steven J.  |  First Impressions 
Rating:
5.0

I always try you out first before ever considering anyone else. I love the Palmer Alaska facility and highly recommend it to anyone

Kimberley L.  |  First Impressions 
Rating:
5.0

Dude was alright. Fun guy.

MATTHEW F. 
Rating:
4.0

Customer did not leave a comment.

Marcia H. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S.  |  First Impressions 
Rating:
5.0

Easy process and great folks to help with our move. Thanks uhaul.

Nathan P. 
Rating:
3.0

Maybe not seem so rude while making the reservation

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Kristine C. 
Rating:
5.0

Fantastic Customer Service !

FREDERICKA E. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
5.0

Customer did not leave a comment.

Harriet S. 
Rating:
5.0

Customer did not leave a comment.

CHARIE-KEE J. 
Rating:
3.0

Not enough staff to accommodate the customers while we were there. Wait time was a bit on the high side.

Christopher B. 
Rating:
5.0

5 star crew the whole way. Best of all UHaul outlets. Rod is a star.

RODNEY H. 
Rating:
5.0

The originating location in San Antonio was terrible. The containers were not ready and I was over-charged for gas when I used a box truck to bring my contents to the facility so I could load the containers. Despite multiple phone calls and voicemails and photo evidence of the gas gauge, I was still overcharged $50. The arrival facility in Palmer AK was great. Excellent customer service, professional and responsive to what I needed. The facility in Palmer, AK is by far the best U-Haul facility I have interacted with and I've used quite a few u-hual services in several states. Shout out to all the staff in Palmer, AK. Great crew!

Tyler P. 
Rating:
5.0

Everyone was helpful and happy which says a lot. Would use them again.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Great Customer Service !

Fredericka E. 
Rating:
3.0

Customer did not leave a comment.

April G. 
Rating:
4.0

So far it's been great..

Melissa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
1.0

Your online system is total bait and switch, promising pickup without lines, etc. I was mortified when the UHaul employee pulled out his personal phone and took a picture of me license for the uhaul app. You've got to fix that immediately.

PATRICK M. 
Rating:
4.0

Clean and disinfect the truck's cab before the pick up time. This location has friendly service and the truck was in good working order.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

manuel F. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

In general it might be good practice to switch the fuel tank policy to return them full. Got mine with 1/4 tank and returned at just under half. Long drive, few fuel stops. Couldn't just Nickle and dime it. Couldn't just drive extra to burn what I put in because I'd have to pay for miles. Just seems silly to have possible scenarios where customers are giving uhaul free fuel.

DANIEL J. 
Rating:
5.0

Everyone is so friendly, helpful and kind! I love this place!

Cindy R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Do not, for any reason, let Rod leave your store. He followed through with exactly what he said he would do, extremely refreshing. I would be remiss if I didn't mention Elliot, good guy !!

WILLIAM R. 
Rating:
5.0

They were great 👍🏻 👍🏻👍🏻

Alysia Q. 
Rating:
1.0

Tons of misinformation was provided to me. I was told multiple times that the UBox had shipped but it was sitting at the location in Knoxville, TN. We shipped it early so my husbands tools could arrive in time for him to start a mechanic job which he could not start until we received them. Very frustrating. My police officer brother ended up calling for me to raise hell pretty much and it finally got moved along and shipped. I had called to speak with a regional manager multiple times and never received a call back, avoiding responsibility I think. We lost income on this delay in delivery. Misinformation galore. Terrible experience.

Ciara R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

My husband and I have used this site many times and have been greatly satisfied with availability of equipment and products, and the helpfulness of the staff.

David T. 
Rating:
5.0

The staff was very helpful and accommodating

Renate D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Professional, clean facilities, fast and easy access. Thank you for everything.

Brandon B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa g.  |  First Impressions 
Rating:
5.0

Front desk people were extremely helpful and friendly

Jeremy P.  |  First Impressions 
Rating:
5.0

Good service at every u haul dealer we've been to.

Kay W.  |  First Impressions 
Rating:
5.0

Everyone at this location was very friendly, helpful and excellent service! Thanks!

Lori E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kyle D.  |  Online Move In 
Rating:
5.0

The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.

STEVEN B.  |  First Impressions 
Rating:
5.0

The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I’ve rented and made purchases from the office many times since you opened and those two were the best employees I’ve met across all those times.

Jared W.  |  First Impressions 
Rating:
5.0

Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas L.  |  Online Move In 
Rating:
5.0

I appreciate the excellent customer service.

Travis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lance h.  |  First Impressions 
Rating:
5.0

You guys are amazing and so friendly

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark n.  |  First Impressions 
No reviews have been submitted for this location.

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