Customer Reviews for U-Haul Moving & Storage of Palmer

469 reviews

650 S Cobb St   Palmer, AK 99645

(907) 745-2200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 745-2200

650 S Cobb St
Palmer, AK 99645

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you for having the vehicle I needed to get the job done. I should have asked for a broom. The job was a little messy.

Willie L. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

cheyenne c.  |  Overall Experience 
Rating:
5.0

Fredrick checked me in helped me out, was super friendly and helpful. Ron helped me hook the trailer up. Rented at a lot of uhuals and this was the best experience I've ever had.

ANDREW A. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

lisa g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Kathy J. 
Rating:
3.0

Customer did not leave a comment.

Skyler H. 
Rating:
4.0

Customer did not leave a comment.

Steve W.  |  First Impressions 
Rating:
5.0

Great service. Pleasant and helpful personnel.

Dariusz P. 
Rating:
4.0

The women (i think she was the supervisor) and guy who was in training were very kind and helpful! However, the other guy was pretty rude and had a "know it all" attitude.

Tarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD R. 
Rating:
4.0

The rate quoted at this location ended up being different than what we were charged by the drop off location. The drop off location said they couldn't make a correction and could not honor original price.

Randall W. 
Rating:
3.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

The best

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Joshua F.  |  First Impressions 
Rating:
3.0

I returned the truck on line.

Jacob F. 
Rating:
5.0

Everyone was nice and helpful

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

This is definitely the cleanest and location with the best maintained uhaul equipment that I have visited. Very happy to bring my business to them. I'm half considering just renting a truck from them instead of owning one.

Shawn L. 
Rating:
1.0

Your specialist threatened to sue me for asking U-HAUL related questions. None of my questions were answered. She also refused to allow me to rent an available vehicle for personal reasons.

VICTORIA M. 
Rating:
5.0

Checking in was simple, checking out was even easier, and the customer service was excellent. No complaints.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Front desk people were extremely helpful and friendly

Jeremy P.  |  First Impressions 
Rating:
5.0

Good service at every u haul dealer we've been to.

Kay W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Heather F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerissa B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Everyone is friendly and helpful

Sarah S. 
Rating:
5.0

Everyone at this location was very friendly, helpful and excellent service! Thanks!

Lori E.  |  First Impressions 
Rating:
5.0

I can remember everyone names but Rodney Harford who waited on me along with everyone else who helped(a girl with short purple hair and a tall skinny guy with glasses Mike?) And in the office were GREAT! Very friendly and helpful and nice! Excellent service!

Lori E. 
Rating:
5.0

There was one light on the trailer that was out due to damage to the wheel well "cover" when we picked up - did not affect use of hte trailer, but I didn't become aware of this until our first night on the road (3900-mile journey) - I guess I'd just recommend a full walk-around of the equipment prior to leaving the rental lot. But I also want to add that the service and willingness to meet my needs for a trailer (when a clerical/paperwork error was made on their end) was FANTASTIC - thorough, quick, accommodating) and everyone was a pleasure to work with. Thank you for making this very challenging move less challenging!

Kay H. 
Rating:
4.0

Customer did not leave a comment.

Sara H.  |  First Impressions 
Rating:
3.0

I paid with a credit card and had a trailer reserved so that my father in law could pick it up for me and when he went in to get it, the store made him pay with his card. I'm not very impressed with the lack of service provided and the lack of communication. If I pay for something over the phone I shouldn't have to have to do it all over again at the store.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

DeWayne A S. 
Rating:
5.0

Low stress, great help hooking up the equipment! Easy return, nice folks! Thank you!!

Wes H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful/great. Thanks!

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Alice J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

The customer service was friendly and excellent. The vehicle was well maintained and had a dolly in it! I was impressed! Highly recommend!

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Gene W. 
Rating:
4.0

None at this time

Kenneth C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRITTANY R. 
Rating:
5.0

Customer did not leave a comment.

Suzette V. 
Rating:
5.0

Awesome car trailer Made my job hauling a vehicle easy Thanks

Geoff T. 
Rating:
5.0

Professional and prompt. I enjoyed renting from this location!!!! Alora and the rest of the staff were great!!!!

Suzanne W. 
Rating:
5.0

The entire experience was spectacular. Is a well organised, well trained, And carrying customer experience team had me both checking out and checking back in with ease highly recommend this location.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Customer did not leave a comment.

Rodalyn R. 
Rating:
5.0

Tried to drop off on Palmer-Wasilla Highway Uhaul, but no one was there, so had to drive farther to drop off. Then was charged extra for this. Cobb street, Palmer Uhaul had excellent service.

SUSAN O. 
Rating:
5.0

I reserved another spot but couldn't check in because the site wasn't working with my phone. in a rush, I called the palmer location and they were able to help me.

Deborah L. 
Rating:
4.0

Customer did not leave a comment.

Zachary B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle D.  |  Online Move In 
Rating:
5.0

Folks are nice and went above and beyond to help.

IRINA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Lower the mileage rate alittle

Gene W. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

The enthusiastic gentleman who helped me was really great.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

angela H. 
Rating:
5.0

I can't imagine better service.

JOHN W. 
Rating:
5.0

Rikki was extremely helpful and I could not have asked for a better experience.

Jeffrey E. 
Rating:
5.0

Excellent facility.

Pat L. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN J.  |  Overall Experience 
Rating:
5.0

Great people and great location.

JOHNATHAN J. 
Rating:
5.0

Customer did not leave a comment.

SABRINA A. 
Rating:
5.0

You are a great company to work with thank you for all your help

Curtis Shawn D. 
Rating:
4.0

The associates at the Palmer Uhaul are the reason our family continues to go back. They are always helpful, informative, and go above and beyond what would be expected. I believe the people running a business truly make or break it and they have an amazing crew there. I would definitely recommend this specific location to anyone I know. Thank you all so very much for making a daunting task easier. You are appreciated

nicole O. 
Rating:
5.0

Thank you!

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

kathleen g.  |  Overall Experience 
Rating:
5.0

The ladies who helped me, did a great job. We had some technical and location issues, as the Map and storage units are mislabeled, but they pulled through and made every right and perfect.

STEVEN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leda B. 
Rating:
5.0

The two ladies that were on shift and got me checked in were great. Very personable and fun, got a tour of the facility and some tips/tricks on things based on their experience. I’ve rented and made purchases from the office many times since you opened and those two were the best employees I’ve met across all those times.

Jared W.  |  First Impressions 
Rating:
5.0

Great service as always!

Arnold B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Braxton W. 
Rating:
5.0

I only ever go to this location. They always make me feel like I'm part of their family Like I'm a stock holder! I'm not, but I feel treated like I am. 😌

Suzette V. 
Rating:
5.0

Nothing! Easy, professional, affordable! Perfect!

Katherine B. 
Rating:
5.0

Everybody was extremely helpful loved the climate control for the area we’re in between rain snow cold it was nice when I had to take things in and out to be able to do it inside and when I moved out renting a truck and being able to load it in a Well lit and warm space was great at the time I moved it was near 0° outside

JACK K.  |  Overall Experience 
Rating:
5.0

Great staff and beautiful building! Love the carts and elevator. Love the efficient lighting too.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Excellent service. A good place to do business.

patric T. 
Rating:
5.0

The online check in was great, the vehicle was ready to go as promised and the check in process was quick and clean.

Travis D. 
Rating:
5.0

Fantastic people and staff!!

susan p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ray T. 
Rating:
5.0

The facility was exceptional. The staff was very helpful, friendly, and were service-focused. Great experience and I highly recommend Palmer Uhaul to anybody that has moving needs.

David M.  |  Overall Experience 
Rating:
5.0

Just an observation, might want more than 1 customer service person on Saturdays. When I did the return, I was 1 of 3 customers waiting. The staff at pick up and return were kind and knowledgeable.

Jenette G. 
Rating:
5.0

The staff was very helpful. Thanks.

Jaime R. 
Rating:
1.0

We have rented with Uhaul in the past, this experience was bad. Truck had a flat tire when we picked it up. Customer service could not figure it out how to fix it, and gave us another one truck( that's after 10 min of snow cleaning and defrosting vehicle). Here you Go.. Wasted almost 40min until we actually were able to leave the parking lot. Dropped off car next day, received phone call 2 days in the row, inquiring about drop off...Your customer service team doesn't communicate. Frustrating. As I mentioned, we rented with Uhaul in the past... Don't think we will return anytime soon as a repeat customers.

Olesea S. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

TERI B. 
Rating:
3.0

Appreciate the staff and helpfulness and letting us use the equipment. The car did smell really bad like cigarettes and tobacco all in vehicle.

Alma B. 
Rating:
5.0

Chris Bukala and his staff at Uhaul of Palmer were very helpful and accommodating! The move was difficult and had many issues arise, but, Chris and his staff made everything so much easier. They made sure that I had a comfortable place, on site, to load and unload my boxes! Thank you all so very much for helping over the last 2 years! I very much appreciate everything!

RAY G. 
Rating:
5.0

The cab of the truck smelled like something died in there, which made driving a little miserable. Otherwise the truck was clean and worked well.

John H. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Levi D. 
Rating:
4.0

Snow brushed off and seat moved back

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

IAN M. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Suzette V. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Friendly helpful staff

David M. 
Rating:
4.0

Customer did not leave a comment.

Christina M. 
Rating:
4.0

The light in the cargo area did not work. The cargo area was not swept. The gentleman handling our order was awesome!

Jay M. 
Rating:
1.0

Drop off was terrible...When I picked up the truck it had a quarter tank. I filled tank back to a quarter when I returned it. He said I owed a fuel charge and closed the door in my face.

Kadillac S. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
3.0

Make sure the doors open and are not frozen. Make sure rented equipment is actually in the truck.

Sabrina H. 
Rating:
4.0

Customer did not leave a comment.

Jeremy W.  |  Overall Experience 
Rating:
2.0

The customer service at the front desk was terrible, some old guy there don't remember his name was super rude, almost mad that I was there on a day you guys were open. He was very rude to me and my girlfriend.

Noah S. 
Rating:
1.0

I let u-haul know we were traveling from Alaska to florida. please make sure we have good tires. Not only did we get 3 shredded tires but had break issues on trailer causing the tranny to blow on my sons 2015 gmc sierra. It would have been cheaper to ship then take a garbage trailer.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The Guys at the downtown Palmer, Ak center are great!! and very helpful.

Curtis Shawn D. 
Rating:
5.0

Customer did not leave a comment.

gene W. 
Rating:
5.0

Customer did not leave a comment.

Marlene E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyla N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myrtis G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas L.  |  Online Move In 
Rating:
5.0

Staff was friendly and helpful. Will use again if I need storage in the future.

Andrea D.  |  Overall Experience 
Rating:
5.0

I appreciate the excellent customer service.

Travis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dale s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
4.0

Would have liked the storage units accessible later. The office said the hour were changing to later a night.

Greg P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kcie O.  |  First Impressions 
Rating:
5.0

Having to move during the crazy times of Covid19. I was grateful to have access to U-Haul services.

amber w.  |  Overall Experience 
Rating:
3.0

When I ask about extra insurance I wasn't told that I needed to buy it before I put my things in storage, but other then that the service was great:)

Joyce M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lance h.  |  First Impressions 
Rating:
5.0

Very helpful

George J.  |  First Impressions 
Rating:
5.0

You guys are amazing and so friendly

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

U-Haul Moving & Storage of Palmer is a wonderful business and we have had ALL positive interactions with the staff there. The manager is very community oriented and we enjoy our collaborative business relationship with him and U-Haul. We have tried to consistently recommend this business to our fellow business owners and personal acquaintances within the community. FIVE STAR all the way!

Andrea F.  |  Overall Experience 
Rating:
5.0

State of the art features like drive into the building out of the wind and snow to unload truck into storage, way to go U-Haul!

John N.  |  First Impressions 
No reviews have been submitted for this location.

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