Customer Reviews for U-Haul Moving & Storage of Paradise Valley

815 reviews

4110 E Bell Rd   Phoenix, AZ 85032

(602) 714-7387

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 714-7387

4110 E Bell Rd
Phoenix, AZ 85032

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly folks and very helpful. This is my go to Uhaul store

VKAAS R. 
Rating:
4.0

The staff at U-Haul storage have been so good to me. Due to a broken elbow I fell behind on my payments. They worked with me for months till I was caught up. I am extremely grateful because I lost a storage unit at a facility that was not U-Haul during that same time because they just wanted the money. I will always choose and recommend them in the future. Thank you all so much

andrea G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPAN D. 
Rating:
1.0

Charged an extra day. Good thing I went back and ask for a print receipt. Email receipt was not working or was intentional not sent for me to check it while I'm still close by. Not a process.

Ricky L. 
Rating:
5.0

The staff is very helpful. It is clean and well lighted.

Lisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

TOM K. 
Rating:
5.0

The staff is excellent!

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KORAY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

This is the only storage location or uhaul I will ever use. Everyone is so accommodating and pleasant and wonderful to work with. Anyone would be thrilled to rent a uhaul or a storage unit here.

ERIN S. 
Rating:
5.0

Rod and the team are accommodating, caring, and professional. I feel confident my belongings are in great hands. Plus, I have three extra large fresh lemons that Rod picked off his 🍋 🌳 for me!

Kris M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMAKANT M. 
Rating:
5.0

Rod was friendly and helpful.

DEBRA J. 
Rating:
5.0

Customer did not leave a comment.

JAYSON Y. 
Rating:
4.0

Please make sure the owners dog is not there. The dog was aggressive and barked at me continually. Very unnerving.

MATTHEW V. 
Rating:
5.0

Customer did not leave a comment.

Sydney V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Very nice people from the second I pulled into the drive way, friendly staff and personal even came by with water as we were unloading the truck!!!

mike k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Get rid of the virtual platform for rental. It took 5 times as long as it would have if I had gone to the counter. Ridiculous! I'll never rent at U-Haul again.

Marion K. 
Rating:
3.0

Wrong dolly, pain to check out remotely, gas meter read wrong. I noticed it after I left, had to put an extra $15 in gas to make sure I didn't get charged. Rental person was nice, above average but that's about it

STEPHEN T. 
Rating:
5.0

Nothing. Everything was great!

KATHERINE G. 
Rating:
5.0

Staff was very friendly and accommodating. Always made a point in saying hi

LEONARD R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Kathryn U.  |  Overall Experience 
Rating:
2.0

inexperienced and poorly trained staff made the short 2 hour rental a bit of a nuisance. I was told that I would receive an email with the receipt for the transaction, have not received the email or receipt? the truck was old w/130K miles and not in best shape. not the best experience I had w/your company. will go back to using other facilities.

salvatore E. 
Rating:
5.0

Customer did not leave a comment.

matthew B. 
Rating:
5.0

We needed a moving truck for a same-day rental. I called around and decided to go here. We went right over to pick it up and it was ready to go. The rental process was quick. Rod and his wife were helpful and friendly and had us on our way in no time. I highly recommend.

JULIE D. 
Rating:
2.0

Customer service

EDUARDO C. 
Rating:
4.0

The check-in process with U-Haul truck Share 24/7 was clunky and not user friendly. The location was able to check 3 people in quicker than I was able to check myself in. I will not ever use this feature again.

Andy S. 
Rating:
5.0

Rod and the team were fantastic. Friendliness and customer service were excellent.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Kathy g.  |  First Impressions 
Rating:
5.0

Service was spectacular!!!

JACQUELINE J. 
Rating:
5.0

The staff is outstanding, everyone you meet will go out of their way to ensure you have a great experience. I attribute this to the management team run by Rod Thierauf.

james t.  |  First Impressions 
Rating:
5.0

Elevators are definitely needed at this location.

TERRY M. 
Rating:
5.0

The staff at this location were very friendly and helpful. They made us feel like we could reach out to them if we had any questions. The u-haul was also incredibly clean, which made us feel safe. Overall, we had an excellent experience and would definitely recommend this location!

GUNNAR C. 
Rating:
5.0

The truck wouldn't start. Had to call roadside assistance.

ABHIJIT D. 
Rating:
5.0

Renting here is easy due to the great professional customer service provided. The staff is excellent in explaining cost and what additional information is needed. Highly recommend this facility for all your Storage and vehicle rental needs.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

SIDDHARTHA S. 
Rating:
5.0

Customer did not leave a comment.

Colin D. 
Rating:
5.0

The only thing is there are no elevators. Other wise great place and Management

TERRY M.  |  First Impressions 
Rating:
5.0

The General Managers were so helpful, and provided excellent customer service. You can tell that they really care about taking care of the customers and the property. Thank you for such a great experience!

NANCY B. 
Rating:
5.0

Outstanding personal

COREY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

LEWIS H. 
Rating:
2.0

Too many issues with billing and payments being applied. Issues with getting through the gate.

DALE C.  |  Overall Experience 
Rating:
5.0

Staff that genuinely care about their customers!

Heidi W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
4.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
3.0

I opted for online pickup this time because the staff often seems to be on the phone/not have time for any questions. I never got a receipt for my transaction this time, however.

Kelsey C. 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  Overall Experience 
Rating:
3.0

I was told I would get first month free yet when I got to a facility they charged me saying it was only for certain sizes. That’s not what your advertisement said. And I scheduled to go to one storage facility only to find out they didn’t have one available. I had to run around looking for one. Bad service with scheduling and bad advertisement on a month free when I didn’t get it.

Stacey R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron M.  |  Overall Experience 
Rating:
5.0

Rod and his wife are some of the most humble and hardworking individuals. Rod does an outstanding job at keeping the place spotless. He is great with customers and always went out of his wat to help in any way he can. I’ve been at this location for three years and the entire time not once had anything negative to say about management. Incredible people and I’m going to miss seeing them.

Cody S.  |  Overall Experience 
Rating:
5.0

Everything went great, Rod and his staff went above and beyond to be helpful and take care of our needs, highly recommend this facility to anyone in need of moving or storage needs!

Kevin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSIE T.  |  Overall Experience 
Rating:
5.0

I never thought I could say I had a great experience with a storage company, but from my first day to my last, these amazing people made me feel like family... yeah, I said it... family. I was going through a breakup when I arrived and they treated me with such warmth. And then when I came to pack everything up, they helped me wield open my lock because apparently, I decided to throw away the keys? Either way, 12/10 recommend.

Devon H.  |  Overall Experience 
Rating:
5.0

We were clients in one or more units for both our business and personal storage for a number of years, including before the change in ownership and management. After their purchase, U-Haul over several years upgraded the lighting, the ventilation and the parking areas. They did not raise rates without notice and then offered options The areas were well lit and security visible. We found the staff agreeable and always open to suggestions and comments. The facility was clean and had moving and storage items available for rent or purchase if needed. This is one of the better storage centers in this part of town and I strongly recommend them.

JOHN H.  |  Overall Experience 
Rating:
5.0

Rod and his team were amazing, they were extremely helpful, accommodating, and super friendly. They went above and beyond to help us out and make the entire experience as convenient and smooth as possible. Would highly recommend this facility to anyone looking to store their things. I have nothing but pleasant things to say about Rod and the rest of the staff. Thank you so much for your help!

Kevin H.  |  First Impressions 
Rating:
5.0

Rod was kind enough to show us the easiest route to the storage building and also answered all our questions. I would recommend this storage facility to everyone.

Sameer D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan C.  |  Overall Experience 
Rating:
5.0

General Manager was Great, very good with people, a people Person!

Kathryn U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
5.0

Staff is super helpful at this location!!

John A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mackenzie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great experience, staff was very friendly and accommodating.

lauren b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELL W. 
Rating:
4.0

Rod and Colleen were awesome. Had problems over the course though with a couple of their employees, but they were always quick to rectify the situation.

lauri s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david t.  |  Overall Experience 
Rating:
5.0

I was charged for mileage I didn't use because I agreed to the mileage before leaving the lot. It was my mistake.

Terry M. 
Rating:
5.0

Staff extremely helpful and nice!

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ADAM E. 
Rating:
5.0

Customer did not leave a comment.

Kendra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR R. 
Rating:
5.0

Courteous and professional

mary s.  |  Overall Experience 
Rating:
1.0

The office staff seems to have continued difficulty in getting the billing records straight. I’ve been over billed...I’ve had autopayments sent to the wrong card...and now, when i moved OUT of one of my two storage units I get over billed re: payment (you sent me a 3 month bill) and you tag me as moving IN. I’ve been a customer of this facility for several years now; the past year has been painful. I will be finding a new storage facility company

kim J.  |  First Impressions 
Rating:
5.0

I’ve never had such a positive experience at a storage facility... the owners were by far some of the kindest people, right from the start, offering to help me move my things, and securing a larger unit than what was previously reserved because I severely underestimated how much I own. 10/10 recommend

Devon H.  |  First Impressions 
Rating:
5.0

The folks here are great!! Always a good experience!!

Judith N. 
Rating:
5.0

Friendly and professional

ALAN H. 
Rating:
5.0

Nothing. Rod and his crew are awesome. Great customer service and friendly people make a good plan.

MICHAEL D. 
Rating:
5.0

Great location close to my new home, friendly and knowledegable staff and my unit is clean and exactly what I was hoping for.

Gabrielle G. 
Rating:
5.0

Courteous employees and very professional

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Good service, friendly people. I already recommended them to a friend

Robert M. 
Rating:
5.0

Easy pick up and drop off.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Sylvester F. 
Rating:
5.0

The service was superb.

John P. 
Rating:
3.0

Customer care representative gave wrong information about billing

Nagaraju G. 
Rating:
5.0

Very positive experience.

Clayton O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne G. 
Rating:
5.0

Brea was fantastic and super helpful with everything.

William H. 
Rating:
5.0

great job with the pick up and return. very efficient and quick.

LAWRENCE G. 
Rating:
5.0

So I've use this location multiple times because the service is so good Rod and Colleen always go above and beyond to be professional and make each customer feel valuable. I pre-ordered my U-Haul on the website and mistakenly had it set at a different location. When I arrived Rod and Colleen quickly took care of it and were able to get me a vehicle since I was at their location. I'm so grateful for them working with me and helping us make our move goes smoothly even when I made a mistake.

CHRISTINE M. 
Rating:
4.0

The prices keep going up it went up by $7/month in last one year. Considering the pandemic and the hardships we are going through it should not have been increased. Appreciate if they were brought back to what they were or lower. Otherwise may have to think of finding a new storage.

nikhilesh s.  |  Overall Experience 
Rating:
5.0

Exceptional service. Friendly professional staff. Best U Haul experience I have had.

William P. 
Rating:
5.0

Customer did not leave a comment.

JEAN U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anton N.  |  First Impressions 
Rating:
5.0

Rod, is an excellent team member and person. He has explained in detail about the facility and i really appreciate his patience in explaining to all questions i have asked for as i have rented a storage for first time. This facility is very clean and i would definitely recommend this place and ask for Rod ..... :)

Lakshman K.  |  First Impressions 
Rating:
5.0

U-Haul as a whole really needs to work on lowering the cost of out of state moving. The pricing is atrocious when you have a small family.

DALE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan K.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Completely satisfied with the service provided by this location.

LATASHA P.  |  First Impressions 
Rating:
4.0

Was good

EMILY H. 
Rating:
5.0

I have three storage units at this location also. They are the best and I have recommended them to several people.

Marsha E. 
Rating:
5.0

Rod and Colleen are super people! Concerned with my safety, they rented me a newer van instead of one with higher miles. Rod even washed all the windows prior to my driving away. I was checked in efficiently and the return was very easy. Fantastic experience! I recommend this location to anyone needing a Uhaul in the area.

Amalia G. 
Rating:
5.0

Both Rod and his wife were very nice and enjoyable to be around.Made it nice renting there. thank you

rod h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia S. 
Rating:
5.0

Convenient, friendly staff, clean.

mary s.  |  First Impressions 
Rating:
5.0

Very nicely managed. Very friendly.

Joanne G. 
Rating:
5.0

Really good experience. It is a great location, clean units, and the staff is very pleasant. Luke was super helpful and took care of our storage needs. Highly recommend to others.

Thomas R.  |  First Impressions 
Rating:
5.0

Very friendly, courteous, and efficient!

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Ronald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peyman M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

We have already mentioned u-haul to a neighbor based on our experience.

Mark O. 
Rating:
5.0

Amazing customer service! Don't change a thing. You guys are great!

Thomas M. 
Rating:
3.0

I planned to have storage but 5x5 is too small look like 5x3 .. they don’t have 10x10 unit are out 10x20 unit is the price too much They should show units to let people see the size I did not realize that 5x5 is really small they should show me first before I pay I did paid before see unit and told them cancelled and expect my refund soon Thank you

Tabitha F.  |  Overall Experience 
Rating:
5.0

This guy's deserve 10 stars not 5

jorge m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina M. 
Rating:
5.0

All good

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Sandor W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rod H. 
Rating:
3.0

Lacked customer service skills. I also reserved a dolly and it wasn't included in my truck.

Kaitlin M. 
Rating:
5.0

To explain clearly on the time limit so the renter will know what time to return. The location was flexible in accommodating my request. Thanks

VIJAYAKUMAR D. 
Rating:
5.0

Customer did not leave a comment.

susan n.  |  First Impressions 
Rating:
1.0

I made a reservation and when I went to pick up there was no truck. The agent said there was a truck coming in that night or in the AM. Said she would let me know if something came in. The next day I get a call from uhaul saying I'm late to pick up my truck. Huh? Makes no sense. Anyway, I went to pick up and the agent had no clue who I was. Apparently, the agent from the day before had moved my reservation to another location. Why! I have no idea and was never told anything like that. Additionally, I was told the previous day I would get a discount for my troubles. Guess what? No discount, instead I was overcharged. Fun. At inspection, before leaving with the truck, the odometer showed 10 miles more than what the contract read. The agent at the time said to take a photo of the odometer. So, I did that. I told the agent when I returned the truck about the issue and that I would be charged 10 extra miles because of the issue. Guess what? She is not authorized to check in vehicles. Great, but she would be sure to let the manager know. Big shock, no one ever called or did anything about. I even emailed the photo and a description of the issue. No response. I hope someone gets back to me with some sort of refund and/or discount. Disappointing from what once was a local family company.

Jeff J. 
Rating:
5.0

Front office agent provided excellent service.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Uhaul has done an extremely good effort to bring the storage facility more in line with state of the art options (recent addition of an elevator and sliding automatic doors). If I need a storage facility again, I will definitely be looking at U-Haul.

TONY & MICHELE G.  |  Overall Experience 
Rating:
5.0

Truck pick up and item pick up we're extremely smooth and the staff was extremely helpful. I will definitely be using this location again.

Robert G. 
Rating:
5.0

Great facility with well maintained trucks and friendly staff.

Darryl L. 
Rating:
5.0

Rod and Colleen are awesome. They treat you like family and problems are always resolved quickly. Highly recommend the Bell Road location.

lauri s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debra f.  |  Overall Experience 
Rating:
1.0

Staff very immature and do not know what they are doing

HOANG-TUAN N. 
Rating:
5.0

Rod and Colleen thru the years have always been helpful ,friendly and professional no matter the issue or problem.. thanks for all the years of great customer service... Ken fisk

CHERYL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Left my wallet there and didn't realize it untill it was late. Called uhaul and got a corporate person who was able to get ahold of the mgr who went back after hours and found my wallet and made sure that I got it back. Well done.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Lisette O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
5.0

I would highly recommend the uhaul storage facility for your needs. Colleen and Rod were exceptional in accommodating me for my needs. They were very helpful and so gracious . Big thumbs up for your facility!!!!!!!! Sharon Klauser

sharen k.  |  Overall Experience 
Rating:
5.0

I've been renting a storage unit at this facility for over ten years. Rod and Colleen are great managers and take very good care of the facility. They are good folks doing a great job, and are helpful and considerate to everyone. Thanks

BOB M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff and general manager

Dalton M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
4.0

Check in and check out was easy!!

jennifer M. 
Rating:
5.0

I had a great experience at this storage facility everyone was very friendly and had excellent customer service.

Alyssa C.  |  Overall Experience 
Rating:
5.0

Your staff, Colleen, was incredibly friendly and warm. We had a phenomenal renting experience with you guys. Anytime we need another rental, we know where to go!

Isaiah S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

They quoted $.59 per mile, but they charged $.79 per mile. I tried to email the email they provided but it bounced back. Very frustrating.

AARON M. 
Rating:
5.0

Friendly and helpful staff. They provided great suggestions to help with a safe move.

Rickey T. 
Rating:
2.0

Customer service was poor, and I booked the truck for 24 hours and they called my second phone contact saying a family was waiting or the truck. I have never had such miscommunication issues when renting from Uhaul. Also I have not received a receipt yet, and I gave them my email when i checked the Uhaul back in. Also the manager wore a pin that said he backed "BLUE", and made uncomfortable jokes. I will not be returning to this location.

Kristen C. 
Rating:
4.0

The online checkin process was completely worthless and unable to be completed since there were no barcodes to scan at the site or on the van. Complete waste of time.

Robert L. 
Rating:
5.0

The staff was friendly and attentive. They provided great suggestions on how to use the trailer and maintain safety throughout the trip. We trailered a car from Phoenix to St Louis. The trailer was easy to load, tow and unload. Great service!

Rickey T. 
Rating:
3.0

After I returned the truck I was told that I can leave and I'll be getting an email with the final statement. I had returned the truck after refilling fuel more than the fuel level that was asked for. Despite this, when I received the final statement I was charged around $9 for fuel and when I called in that particular Uhaul location, I was told that I had not filled enough fuel after use. This was disgusting! And I was told that the store manager will get back to me. That's when I reached out to Twitter handle ‘Uhaul cares' and the representative handling it helped me out and refunded me the amount that was overcharged. Hope transparency prevails!

SAGAR K. 
Rating:
5.0

Collen and Rod were the best!!!! Went above and beyond from the beginning to when I arrived. from Illinois. They were so customer friendly, courteous, and met all expectations above and beyond. They helped me load off my car and helped supply with some wood as the front end was over the trailer and damaged would have occurred to the front end. Helped unload with some heavy items in the truck, supplied with water as temps were 105. I has the wrong lock and Colleen supplied me with the correct one for the unit. I cannot express enough of there CUSTOMER FREINDLY SERVICE!!! I wish there were more people out there with there kindness and generosity and professionalism. If anyone needs there services at 4110 E. Bell Rd, Phoenix, AZ . call them 602-734-7387. THANK YOU!!!!! Sharon

sharen k.  |  First Impressions 
Rating:
5.0

Rod is an Angle. He even helped to move the stuff. I even try to offer some money for his help, he didn't take it. Great Gentleman.

Jaya A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Staff was very friendly and accommodating. Rod is excellent at customer service

scott L. 
Rating:
5.0

ZERO improvements needed. Everyone I interacted with today was incredibly helpful and provided a great experience. HUGE thank you to the guy that helped me around 6pm - can't remember his name but was super friendly, and helped me with my storage unit, as well as a bulky item I needed to store. Thank you!!

Austin D. 
Rating:
5.0

Always take care of me and my family.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

Florencio F.  |  Overall Experience 
Rating:
5.0

Owners and employees are great! The grounds are well maintained, patrolled regularly. Highly recommend.

Shawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON F. 
Rating:
5.0

Easy to rent, very clean vehicle, knowledgeable staff. Excellent experience.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul D.  |  Overall Experience 
Rating:
5.0

Staff very nice to work with and facilities modern and affordable. I highly recommend this location and management the best!! 👌

GEORGE B.  |  First Impressions 
Rating:
5.0

Staff is friendly and professional and their rates are competitive and facilities first rate! 2 thumbs and 8 fingers up!!!! 👍👍

GEORGE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HARRIET F.  |  Overall Experience 
Rating:
3.0

The employees were very nice and helpful and the place was clean. The reason I would not recommend this facility is the fact that there are no elevators for 2nd floor units. Unless people are storing bags of cloths or pillows, the 2nd floor units are a real pain. Attempting to haul any piece of furniture up the flight of stairs is a major ordeal. Offering a cart at the top of the landing is nice but if you can't get the item to the top of the steps, the cart is pointless. How about offering a free appliance dolly for use getting bigger items up the stairs?

Robert R.  |  First Impressions 
Rating:
5.0

Staff was wonderful, organized and helpful. Facility was clean. Pricing was reasonable. Security felt adequate.

Jessica K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa C.  |  First Impressions 
Rating:
5.0

Great friendly folks! Had me a unit and out the door within minutes. The manager was very helpful!

MICHAEL P.  |  First Impressions 
Rating:
5.0

Nice people and super clean!

Tim S.  |  Overall Experience 
Rating:
5.0

Rod and Colleen are excellent. They're super friendly and efficient. I have no problem with getting my unit.

DOMINIQUE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith k.  |  Overall Experience 
Rating:
5.0

Staff was super friendly Rental process was fast and simple

james s.  |  First Impressions 
Rating:
2.0

The staff were very friendly and helpful when I rented my parking space for my camper trailer. The parking space rather tight and other trailers were very close to mine. However my trailer was a full 8' wide and 33' long. I was really disappointed when I came to pull my trailer out when I found it had been broken into and my $1000 wight distributing hitch had been stolen, as well as a large mat, plastic and wooden blocking peices, and a sewage drainage line. The strange thing is the thieves didn't take all of the peices of the weight distributing hitch. So, they were very likely amateures taking advantage of a lapse of security. The lapse of security I was informed when I checked out was that the security gate had been giving problems. My concern is why wasn't more security put in place when the problem with the gate was discovered and occurring. ???? VERY disappointing.

David K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florencio F.  |  First Impressions 
Rating:
5.0

Rod and Colleen and the staff at this U-Haul location are top notch. Very friendly and helpful. They made my move-in very easy.

Renee S.  |  First Impressions 
Rating:
5.0

This is by far the best Uhaul location! Colleen and her husband are the greatest. They are both so kind and helpful. They go the extra mile to ensure there customers need and fulfilled. Thank you for all your help.

LYNDAROUX J.  |  First Impressions 
Rating:
5.0

The young lady at the front desk provided great service. She is one I would make sure to keep on board.

Joe M.  |  First Impressions 
Rating:
5.0

Rod was always friendly and helpful, and very professional. We enjoyed the years we used this Storage facility and will recommend to anyone in the area. We would not hesitate to use your services again.

BRUCE & SUSAN B.  |  Overall Experience 
Rating:
5.0

Some issues with automatic door, but not a big deal.

Rick O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph p.  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff willing to answer your questions with a smile.

Joe G.  |  Overall Experience 
Rating:
5.0

Every single employee I dealt with was personable, professional and understanding. I needed to rent a unit due to eviction and I honestly struggled a few times to pay my storage fees. They worked with me to figure it out every time. Wish the hours were 24/7..but still highly recommend! Amazing custom service truly makes the difference!

Amber D.  |  Overall Experience 
Rating:
5.0

Only one thing needs to be attended to at the facility and that is the asphalt is crumbling and the small rock and powder are going into the units. I have talked with other renters and they are having the same issue. I think it's time to spend a little of that money you collect from us and redo the driveways. Please. Also have to tell you that Rod and Coleen are the best managers you have had. I have been in that facility for over 15 years and others before that. Keep them happy so you can keep them.

JOHN M.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff! I was really surprised at how nice and clean and organized this place is. The people actually care about their customers!! Very professional. Will continue doing business here!!

TAMARA L.  |  Overall Experience 
Rating:
5.0

Jay was the young lady that helped me and was absolutely amazing...she is a very delightful person and true asset to your company.....Thanks for the great experience!!!!!!

Judith N.  |  First Impressions 
Rating:
4.0

I would like to thank everyone for the help that I received during this difficult time. I apologize for my family actions and putting your staff in a difficult situation. Your policy need revised

Linda I.  |  First Impressions 
Rating:
5.0

Met all my needs.

Leon H.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. I would recommend to anyone.

Matthew L.  |  First Impressions 
Rating:
5.0

Very nice experience. Friendly and accommodating .

joan s.  |  First Impressions 
Rating:
5.0

William was especially friendly, professional and helpful in both the renting of the uhaul and the storage unit.

Jason L.  |  Overall Experience 
Rating:
5.0

Rod and William are the best. Made us feel welcome and talked us through what we really needed and found the right unit for us. We are repeat customers and are glad we came back!

j. b.  |  First Impressions 
Rating:
5.0

Great location, very clean, easy access and FRIENDLY staff. Love that they share boxes (which saved us $$$).

christopher f.  |  First Impressions 
Rating:
5.0

Clean, safe, friendly staff

Ethan S.  |  Overall Experience 
Rating:
5.0

The Manager is AWESOME!! He is the reason I rented from U-haul!! He is a SUPER nice guy and VERY helpful. He really cares about the place and people. I also want to give a big thumbs up to Will.

Anthony S.  |  First Impressions 
Rating:
5.0

Rod and his staff have been so helpful in my move from their facility to prescott az. thank you for all your help. definitely recommend this facility to all my friends.'

Arlene K.  |  Overall Experience 
Rating:
5.0

Rod & Colleen are REAL people and practice "Service as an art form". They always have a smile and eager to assist any way they can. This goes for the rest of the staff as well. Thank you folks.

RICHARD J.  |  Overall Experience 
Rating:
5.0

The reason I stored my stuff at this UHaul facility rather than another was the staff. They were extremely kind and caring.

Mark L.  |  Overall Experience 
Rating:
5.0

U-Haul Moving and Storage on E Bell Rd was an excellent option for the secure storage of my personal items. I was able to access my unit at anytime I needed. The staff was always friendly & courteous.

samuel c.  |  Overall Experience 
Rating:
5.0

Everyone there was nice! Handled everything in a timely manner as well. Thanks guys!

Kheon T.  |  First Impressions 
Rating:
4.0

I never had any issues while using this location for storage. It was a bit of a juggle when I moved out, but the staff were courteous and cooperative. Thank you for quality effort.

Jean F.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and we were able to secure a unit within 24 hours of our inquiry for a storage unit. Owner and employees were extremely helpful and pleasant.

Fred D.  |  First Impressions 
Rating:
5.0

The most amazing customer service I have ever experienced. The store managers/owners were friendly, knowledgeable and very helpful. From renting U-Haul vehicle to a great storage unit. 100% recommend!

Gabrielle G.  |  First Impressions 
Rating:
5.0

Met all expectations.

Isaac M.  |  Overall Experience 
Rating:
5.0

Very helpful staff and excellent customer service. Thank you.

Paula M.  |  Overall Experience 
Rating:
5.0

Great location. Easy in and out.

Sally P.  |  Overall Experience 
Rating:
5.0

Rod and his team made the move in a great experience. They went above and beyond to be helpful.

Steve W.  |  First Impressions 
Rating:
5.0

The folks here made everything a breeze! Helpful and friendly!

Gypsy P.  |  First Impressions 
Rating:
1.0

The manager was not professional

Bradley S.  |  Overall Experience 
Rating:
5.0

Very friendly

Lindsay D.  |  First Impressions 
Rating:
5.0

Amazingly helpful!!!

Debora C.  |  First Impressions 
Rating:
5.0

The people make the difference!

Mark L.  |  First Impressions 
Rating:
5.0

Excellant Customer Service, the Msnager is a class Act totally and the staff that works for him is amazing as well. MY Rcommendation is go do buisness with this location they are above the Rim.

Kevin D.  |  First Impressions 
Rating:
5.0

Brian is Superman. He deserves an extra PTO day, take him out to lunch, something. What a kind heart, serving your customers!

SARAH VICTORIA C.  |  First Impressions 
Rating:
2.0

Had lots of trouble picking up the vehicle via app. Worker at storage facility seemed confused (upset?) about the size of free unit I received. Kim on customer service was awesome, give her a raise!

christopher g.  |  First Impressions 
Rating:
3.0

One thing this facility doesn't elevators to take ur belongings to second floor no good

Jose S.  |  First Impressions 
Rating:
3.0

Dont smoke weed at work.

Rick P.  |  Overall Experience 
Rating:
5.0

Great service and accommodating

Vincent O.  |  First Impressions 
Rating:
5.0

very informative and helpful

manuel b.  |  First Impressions 
Rating:
3.0

The overbearing candle scent in the front office needs to be addressed . Not good for those with asthma or other breathing issues.

ashaell s.  |  Overall Experience 
Rating:
5.0

UHaul of Paradise Valley staff were very easy to work with. Access was more than acceptable. If we ever need storage in that area again, we will definitely use that facility.

karen B.  |  Overall Experience 
Rating:
1.0

Movers had a difficult retrieving my things for a move due to internal communication issues within Uhaul. Employees stole and/or misplaced payments sent via mail (money orders/checks, bank billpay.)

BIANCA H.  |  Overall Experience 
Rating:
1.0

Should train your staff better on how to process refunds and credits. Six phone calls and one in-person visits and my credit is still not done correctly as I just received a late notice!!!

Lesley U.  |  Overall Experience 
Rating:
5.0

Good

Linda W.  |  First Impressions 
Rating:
5.0

The only reason I like the place is because of Rod & Colleen-They are terrific managers. Previous managers were horrible, & I had a lot of problems with them. Thanks to Rod for making it better!

JONATHAN B.  |  Overall Experience 
Rating:
5.0

We had our storage unit with them for around 15 years and never had an issue. The only reason we are no longer customers is the lack of need. We highly recommend them.

SCOTT H.  |  Overall Experience 
Rating:
4.0

The service was good.

michael H.  |  Overall Experience 
Rating:
4.0

The only comment is that they allow zero grace period on monthly rent payments. I understand how they can become abused. I paid on-time for 14 mo. Forgot & they charged a late fee.

Tallie T.  |  Overall Experience 
Rating:
5.0

Rod provided excellent service and went beyond ordinary as he assisted me with hooking up a trailer I was pulling to california from his location.

NEAL S.  |  Overall Experience 
Rating:
5.0

I would rent from these guys always!! Superb customer service!! The BEST I’ve had in a really long time! Thank you so much for your incredible experience! UHAUL should take lessons from their book!!

Annie H.  |  First Impressions 
Rating:
4.0

I had a storage unit here for 6 years. I had wonderful service when it was managed by Allstate as well as currently by U-Haul. Office staff was always courteous and professional.

SHERIDYN B.  |  Overall Experience 
Rating:
2.0

UHauls only motivation is making money off the customer whether that be with late fees or other fees that are added. Uhaul does not care about the customer anymore as there recent changes demonstrate.

sean r.  |  Overall Experience 
Rating:
5.0

I love this storage unit! I’m so glad that my stuff stayed safe from the AZ heat! Awesome facility and extremely friendly staff!

Sinencia V.  |  Overall Experience 
Rating:
3.0

I was a long time renter but you kept on raising my rent with no reasonable explanation. For reason above I switched storage facilitiy. Larry Rosky

LARRY R.  |  Overall Experience 
Rating:
5.0

Friendly staff who was helpful and attentive. Computer system was giving them trouble, but otherwise was a pleasure to deal with.

Isaac M.  |  Reservation 
Rating:
2.0

The phone center knew I wanted a ground level unit and reserved a upper level with out telling me. Then the desk person changed my unit to a 5x10 ground level. It was 5x5x10 feet HIGH! Really?!!!

Linda W.  |  Reservation 
Rating:
5.0

The staff at the desk was always very friendly and helpful.

Suzanne W.  |  Overall Experience 
Rating:
5.0

Very nice people to work with. We needed a storage unit for a short time but we all know how time flys . So our stay was a little longer than we planned the staff were nice.

richard e.  |  Overall Experience 
Rating:
5.0

Rod and Colleen were very helpful, I had to obtain motorcycle storage in an emergency situation last minute and they was able to help me out of a jam. This is the best service I have ever received!

NEAL S.  |  Reservation 
Rating:
4.0

better than many others

ALEX B.  |  Overall Experience 
Rating:
5.0

Clean facility with easy access.

Jon B.  |  Overall Experience 
Rating:
3.0

Very disappointed- the card reader is not working properly and the staff is keep on telling me it’s my card that’s not working. I went to the bank to check but it’s was ok. I wasted almost 2 hours

Bernadette P.  |  Overall Experience 
Rating:
5.0

Great staff and clean storage space

Chris S.  |  Overall Experience 
Rating:
4.0

Good place overall but my needs changed and recent price increase excelerated the change

CLARK JEROME W.  |  Overall Experience 
Rating:
5.0

Seemless and positive experience throughout

JAMES B.  |  Overall Experience 
Rating:
5.0

Great service!!!!. I would rent it again! Great customer service. They are very friendly and responsive!

konstantin filipov k.  |  Overall Experience 
Rating:
5.0

we needed a place to store our stuff for a couple months and we had a great experience. Our storage unit was not air controlled but the temperature wasn't too hot even in the middle of June in Arizona

Natalie C.  |  Overall Experience 
Rating:
5.0

I really enjoyed my experience at this location. If I ever need a storage unit again, I’ll definitely be coming back.

chad f.  |  Overall Experience 
Rating:
4.0

Awesome.

ROBERT J.  |  Overall Experience 
Rating:
4.0

Did fine for the time that was needed

Edward l.  |  Overall Experience 
Rating:
5.0

It was a good rental with no hassles.

timothy m.  |  Overall Experience 
Rating:
5.0

Really pleased with the service level and can-do attitude of staff. I also had storage with one of your (largest) competitors and the service level at U-Haul is far better. U-haul only next time

robert c.  |  Overall Experience 
Rating:
5.0

Easy access and lots of room. Will definitely use again!

MELISSA W.  |  Overall Experience 
Rating:
5.0

Great customer service!

cathline r.  |  Overall Experience 
No reviews have been submitted for this location.

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