This location forced me to put a contact, and they had to call them for approval before I could use the rental, this seems excessive since they already have my in-state license and credit card,
LAURA PCustomer Reviews for U-Haul Moving & Storage of Park Slope
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the entire experience was a disaster. from my initial vehicle reservation, u-haul allowed me to book and reserve a cargo van for 24/7 service at a location that did not offer 24/7 service, had to uber myself to a new location, being hung up on by your customer service team when we told them the lock box code wasn’t working, not having my reserved furniture pads in the vehicle, not having a clear direction of where to drop off the keys, it was the worst experience imaginable. will be calling corporate to have my entire bill waived.
wendy sSuper friendly, super efficient, AND I lucked out with a new van!!
Adil CGreat rental. Unfortunately, I had very little employee interaction. The storage facility was easy to access and all self service. When renting a truck and purchasing merchandise, this were my only options for employee interactions. Both times were pleasant. Would definitely recommend.
LAKEYIA S | Overall ExperienceWhen I came to remove my stuff it was covered with mice droppings. The smell is not nice , I would not store my stuff at this facility.
Ramona S | Overall ExperienceSend fewer emails
ADIL CKamarie was the customer service associate I seen there. However, I asked her 3 times to let me see the storage room before I commit and she told me I had to make the reservation 1st. I went to the storage unit and it was not what I expected, no map to locate the unit was unacceptable!!! I had to call the office and get another lady to assist me properly! And could have avoided a lot of confusion in the 1st place. So why isn't there a customer service parking available and not only for loading and unloading? That would be the only reason of coming to the facility correct?
Kenya A | First ImpressionsCustomer service needs improvement no one wanted to help and complained a lot when having technical issues.
Sumayyah WOverall good experience but this location has a serious rodent issue. I never had any food in or near my unit, but would always find droppings in my unit which was infuriating and quite disgusting. Hours were convenient, pricing was fair, staff was friendly. But please do something about the rodents!!!
Autumn L | Overall ExperienceWas impressed with the service and the ease of it all.
Marivel SIt was charged more than expected
Anderson CI had a wonderful experience at the U-Haul storage facility, Thanks
DAVID L | Online Move InPlease stop forcing people to only pickup trucks via the mobile app/phone. Counter service is offered online when booking, but not at the location.
AMIR MNothing
Diane DIt has been almost a week since my move out and i am still disinfecting my belongings that were covered in mice pellets and urine and having to throw away several boxes of personal items. I was told that a ticket for the infestation was being submitted on my behalf last Saturday but i am still waiting to hear back. At the the very least looking for a refund of the month of storage i paid for. When i call the office to follow up i am told to call back when a manager is in, this is getting ridiculous and I am just asking for this to be made right. Please call me.
BROOKE P | Overall ExperienceI will NOT be telling my friends to trust the clerks in regard to their competence. After verbally disagree with the total cost I was verbally told that it was “just a hold” in the context that I was letting them know it was too high a cost that sounded like -“ don’t worry about it it’s not the final cost “ that seams to not be the case and I had my signed obligations thrown in my face. They stole from me. Soft theft. Unfortunately I cant use anyone else because the distance is too consequential. This place is run well and very clean. And I think these clerks are good people. But I lost money because they are over worked ? I don’t know how else to put it? The fix is just to simply give me a credit on my next rental. I don’t know why this is so hard? I obviously wouldn’t have paid 200 on a 200 rental. That just doesn’t make sense. Straight math
NATHAN PPerfect
Garry P | Overall ExperienceThis U Haul facility was helpful , easy to access, and very clean upon every visit. There was an abundance of Vehicles as well an every time I rented one it was in full service a maintained well. I had one issue upon move out that I am still dealing with an hopefully U Haul will be able to assist me with this as well as they have with every other matter that arose.
Jerrod F | Overall ExperienceThe representatives at U-Haul Moving & Storage of Park Slope would be wise to inform customers of the particular New York law prohibiting overnight parking of U-Haul cargo vans on New York City Streets. I ordered a two-day local rental, and without having knowledge of said law, the parking ticket I received at 1:53 AM cost nearly four times the cost of the two day local rental. I am a longtime customer of U-Haul Moving & Storage of Park Slope, but given how unresponsive both national U-Haul representatives and those I spoke with at the 4th Avenue office, I have resolved to never be a U-haul customer ever again.
Dan JWell organized
Ezekiel T | Online Move InMaybe make the trailer return process a little clearer. I had expected to return after hours and that's the only process I was given, but I ended up bringing the trailer back during business hours and was told I returned it wrong when I followed the only process I had been given. At other locations I've used, trailers don't follow the same process as trucks, but apparently they do here... but otherwise, the people were friendly and patient and the equipment was in good repair.
RICHARD RI don't remember the lady name that help me , but she was outstanding. Ty
Ulysses KPaulia was amazing; we did't have a reservation or the app and she assisted us quickly.
ANTHONY N | First ImpressionsThe appliance dolly rented with the truck was not loaded in the truck. With the pick up done via the app there was no mention that I needed to pick it up at the door. I got to my moving location and made the discovery. I had to return to the location to get it. Also the transmission or shifter for the truck didn’t work properly.
James LThe truck rental was perfect but the process to pick the truck up and return it was insanely overcomplicated. When I made the reservation online I was prompted to check in at the counter. However, when i arrived, I and about 10 other people were told that we had to check in on the uhaul website. Not one person in the store was able to successfully complete the check in process online without help from an employee because the website is so full of bugs. I had so many issues that they checked me in at the counter after I wasted about 30 minutes trying to get the phone to work. I had the same experience returning the truck. I and about 10 other people were all trying to work through the return process while constantly being kicked out of the uhaul website due to bugs. Please return to in person check ins/returns at the counter. Many companies are switching their processes to online platforms, but they frankly do not work and make things harder for the customer. I would not be willing to go through this again. I wasted over an hour of my time on this. The employee in charge was also unwilling to help and told me that if i couldnt get my phone to work for the return process that i would be charged for an extra day.
James KGreat Job Park Slope U Haul!
Dennis WEveryone there was very nice and professional. It was very clean. Considering the volume of customers that they serve I was very impressed. I will be going back soon
NATHAN PDrop off instructions are misleading guiding you to park and put keys into a Dropbox when in actuality you have to line the truck up for cleaning and give the keys to a worker. Only one worker on site and lots of confused customers seeking guidance.
DESERAE RIt would be great to update the signage for the storage units. We received so much detailed information regarding the units via the app, but there was no sign in the interior explaining which keypads were the “Check-in” keypads.
NAOKA TThe experience with the staff was really good as they were extremely helpful.
ilani pMy reservation was moved from 10710 Ave D to Park Slope all the way to the other end of Brooklyn. It's very time consuming, stressful and dangerous to drive THAT far with the trailer on busy city streets. Also, it was opposite direction from where I needed to go, but nobody helped me to move reservation elsewhere over the phone. Also, people in the office assigned me a trailer from all the way in the back of the lot without checking with the guy what trailer is more accessible. Poor guy had to move at least 4 trailers by hand to pull out my trailer while other 2 equal trailers were sitting right outside. So disrespectful to hard working people.
ALIAKSANDR KPricing. I was quoted $19.99 for my vehicle but ended up paying $80 + refilling gas. Didn’t exceed 10 miles so not sure why the price increase but overall good experience, staff is friendly and it’s convenient
zachary mWoman who called me Sunday morning to check on drop-off was VERY KIND thoughtful and understood my frazzled nature. She should be congratulated for her concern for customers!
JOSEPH RThe check-in process is horrible, takes too long and, forcing people to download the app which is extremely complicated when there are people working there makes no sense. The van was sticky in the passenger cab. I only understand app check in if there are no employees working. The app and website have terrible UX.
Peter LThe whole system being through your phone is incredibly frustrating. Having to allow uHaul access to your phone location and camera to rent a truck is ridiculous. There were 2 employees working at the store, but none can help me rent a truck. Not their fault, its a ridiculous system to avoid paying workers.
Derrick Kthe phone for rental is a real pain in the... It was much better when you could rent a truck from a human.
MAXIMILLIAN CWhen I need
Diagne MWonderful services and for 15 years
Roslyn PMy last return at this location was very confusing. This time, a worker saw me pull in and directed me to the right location and helped me return the trailer quickly and easily.
Briggs PI was thoroughly impressed by the staff at the U-Haul of Park Slope - on what's one of the busiest moving days of the year, the staff were incredibly knowledgeable, supportive, and helpful with my order. I was initially on a wait-list due to low inventory but the U-Haul office proactively called to confirm my order as soon as inventory was available and then on-site we had quick pickup. Typically you're bracing for impact whenever renting a truck, expecting that the location, vehicle, or time pickup will not match what you've reserved, but the U-Haul of Park Slope was the exact opposite and only efficient. Two women, in particular, working in the store - one right at the front door to help customers check-in to their reservation, and another behind the desk, to pass along the keys, between 8:00-8:30 AM on Saturday, March 29th, were incredibly helpful and I'd reserve a U-Haul again in the future due to their support.
Brendan MThe best service ever, I work customers service and I have to said it.... That's world class customer service
GIL PThe staff ant the 4th Ave Park Slope location are the best I’ve encountered in my several years of using U-Haul services. They assisted me very thoroughly and made sure I understood every step for both van and storage rental. This location will now be the only location I rent from if I can help it. I’ve already informed family and friends this is the best location thus far.
Keshia P | First ImpressionsI booked a u haul for pick at the Williamsburg location for 6am. When I arrived the car wasn’t ready and I was told I’d have to wait 2 hours for it to open or get a van at a location 25 minutes away and a $30 uber. Very disappointed with the experience. Luckily, the team at the second location was helpful.
Liam BExcellent staff. Very clear communication and attentive to my needs. Thanks
Curtis CExcellent, friendly Customer service. Patiently answered my questions and was very helpful. Thank you!
JOANN H | First ImpressionsGreat group of people working their inside and outside. i’ve had the opportunity to rent trucks and a storage unit😊
Winfield H | Overall ExperienceIs my first time for me everything was good
JUAN TCustomer service team was rude and not very helpful - they turned a very simple rental pick up into a very frustrating experience.
Dave MThe manager was very rude and it took me 45 minutes to get a rental. There were plenty of employees standing around doing nothing.
MARIA SI only needed my storage for a few days because I had deliveries that were too heavy and large to be left in my lobby. For the brief moment of interaction with the staff, I was left with a great impression. They were very helpful, friendly and patient with me. I will definitely be back to rent storage space at this location.
James B | Overall ExperienceOverall, the Customer Service personnel, was highly impudent, rude, unwelcoming, was very hoggish, piggish, unfriendly and needs training in Customer Relationship. She deserves an (F) failing grade. She is not good for the company at all. This same information was passed on to other employees in the said location of whom I have known for decades, from dealin with this location from since the eighties.
HERON DThe Van was so dirty inside- covered in a thick layer of dust everywhere. Not swept or vacuumed. Meanwhile they had lots of other vans there available- not sure why they would give a dirty one for rent. Terrible check-in process with no one really helping locate the van which was parked in by another van.
Alison BThe reservation shows that there is more gas in the car than there actually is on the fuel gauge. And the app doesn’t let you change whatever is in the app, even if your reservation starts with much less than what the app is showing. Upon returning the car, with even MORE gas than you started with, the app automatically charges you for more gas as it’s pulling from the INCORRECT amount at the beginning of the reservations. Infuriating and criminal.
Cort RGreat service extremely helpful personal. Thank you
Raquel ECustomer service is terrible and snarky. Customers are pushed to use the app only and as a long, long time customer I was forced to provide two outside references before picking up a truck- and I was unable to use my wife's or niece's number because they were already in the system. I was sent out to get the truck and it was not where I was told it would be (it turned out to be blocked in by other trucks). I was informed that I didn't understand how to read the letters on the asphalt. I had to go back out into the lot to photograph the spot to prove the truck wasn't there. Then, they couldn't find keys to move the other trucks so I had to get another. It is a ridiculous and offensive process- all in all. The app is poorly constructed and full of glitches. The van I received was newish and clean, but I will definitely look to other vendors until U-haul fixes its process
Daniel LHelpful staff!
Stepanie KThe stuff wasn’t helpful at all it took me more than hour to get registered nevertheless the stuff wasn’t busy
Noureddine A | First ImpressionsGet wifi so that the APP might work better. 3 times it crashed out while trying to pickup a van. Nobody got time for that.
WADETHOMAS HPrice on reservation website should be Explain with total transparency every time I make a reservation I'm quoted one price and end up paying double or triple is misleading.
ANGEL QThe process to rent is insane. All done on the app, and then repeating steps to actually check in, and then still having to repeat steps again with the live agent, and then having to perform multiple steps including taking like 8 photos to return it… its not worth it. Every other rental brand is more efficient. seriously, you need to look at the customer experience here. While I was going through this hellish experience, I heard 3 other customers complaining and expressing disbelief about how cumbersome the process is.
CRAIG KAlways we use your truck, We appreciate doing business with you You are the best Best regards / Sami Suhail President of NYC Rock Inc.
JUAN TNothing, Very quick check in & out, I purchased a few items I still think if I am at the counter I should have the option to have the counter person check me in,
Dennis NStaff was great and super helpful!
Nichole H | Overall ExperienceGreat company
Nick rWhy do I need 3 assurance contacts? That was truly such a silly experience. App is super buggy. Chat barely functions. Waiting outside in the cold for 20 min trying to figure out this assurance contacts. They said they're calling my friend but he wasn't receiving any calls. Then they required me to give 2 more numbers. So ridiculous. It was so hard to actually get through the process. Frustrating
Neil BKeep clean all the trucks.
Jorge LMake sure your information is correct
JAMES CSophia was the best she made my experience great
Dimessha E | First ImpressionsNo más comentarios gracias por un servicio Dios los bendiga a todos de la compañía 🙏
Loaly M | First ImpressionsNone at this time
Nancy B | First ImpressionsI’ve requested to move out and the fact I’m getting this survey seems to imply the request has been accepted but I haven’t actually had a response. It would be good to make that process clearer.
Linda S | Overall ExperienceIt would be a lil easier IF the facility was open LATER during the week..BUT its NOT a perfect world. THE MGR, very professional, attentive to all my needs & VERY attractive. ALTHOUGH @ this time I do NOT need the services of UHAUL, should the need arise I will return. I wanna thank the friendly staff & ALL those attractive ladies for their candor & expertise. R. RIVERA formerly 1191
Richard R | Overall ExperienceWonderful staff. So friendly and extremely helpful
Theresa I | First Impressions"I’ve had such a great experience storing with U-Haul Moving & Storage of Park Slope. The manager truly cares about the customers and goes above and beyond to help. You can tell they take pride in running a well-organized, customer-friendly business. The staff is always helpful, the facility is clean and secure, and the whole process is super easy. It’s not often you come across a place where management genuinely looks out for people, but this is one of them. Highly recommend!
Ruben S | Overall ExperienceI had the worst experience with this storage facility. The staff was unhelpful and unprofessional. They charged me twice and didn’t honor the free month of rent they promised after using their moving truck. I wouldn’t recommend this place to anyone looking for reliable service.
SHARYK J | Overall ExperienceUnits too expensive, found a bigger unit at a much cheaper price. I will not recommend anyone.
Monique K | Overall ExperienceThere were roaches and what seemed to be mice droppings on some of my stuff.
Deverraux J | Overall ExperienceThis particular location was fairly nice, with it’s helpful staff especially Paulia! T:>
TOMI S | Overall ExperienceI was satisfied with my experience
ANDERSON W | Overall ExperienceI actually don't know what her name is but if we all were more like here there would be more love in the world , she was verly helpful Actually said to the person that help after on the phone that I give her a 17, that being the the high is a ten and she gets seven more. She remembered me that when I'm nice to the customer it helps I work in an industry that deals with a lot of customers and it wasn't just me she was/I heard her on the phone with other people, she's just a good person thank goodness...... Give her a raise you can look back at when I I was just there today. I would say make her a manager but that would just be the staff that would effected but but she should be better communicated dould what d She makes. I almost never give a compliment
KAESTNER M | First ImpressionsI didn’t intend to rent a storage unit so I requested the service be voided. It would be helpful to have a booking system that is user friendly
Samuel F | Overall ExperienceIt was difficult to figure out how to access the elevators and find the storage unit initially. It was not clear where to park the van and there were few/no staff around to support.
Rebecca F | Online Move InStaff at 394 4th Ave were very helpful, particularly the woman who was facing people as customers entered the Truck rental side on 12/14/24 at 5:30pm. She had a solid grasp of the storage spaces, my needs in the moment, and was very good. Online descriptions of whether the storage space was accessible without climbing stairs was not totally clear, and inconsistently described. This was frustrating and required more time fumbling on my small phone. Would have been very helpful to have been able to filter all spaces that didn't require stair access.
Amy S | Online Move InTwo staff were not friendly and helpful, one was The storage unit was pretty good, but it was tied closed with a cable tie and the lock was in plastic packaging and I wasn’t warned so I had to open both with my hands, which resulted in cuts. The office hours are probably usually convenient, but I was told to register my unit on the app, which I tried to do from home and it wouldn’t accept my international ID, but the office was closed and so I had to go in the same morning the moving truck was coming in. I think with a couple of small changes it is still a good business
Linda S | First ImpressionsLa Sra que me atendiò fué muy amable
CARLOS A | First ImpressionsThe lady at the pickup location was not the friendliest.
Christoph S | First ImpressionsGood job well done.
Confrence G | First ImpressionsIt would be nice if the larger units had some light.
ANDREW D | Overall ExperienceAfter 31 years renting the same (2) units F1160-61, I couldn’t be any happier! The staff and current manager Amanda have been very accommodating and helpful throughout the years. THANK YOU UHAUL; it’s been real 👏👏👏👍😁 Domingo Tull - Brooklyn NY
DOMINGO J | Overall ExperienceHave a wonderful and safe Holiday Season!
Steve R | Overall ExperienceThere was a pole in my unit with lots of debris that got all over my items it was an awful experience. I sent several photos and videos to Andre and he never responded at all
Lyndsay M | Overall ExperienceMy personal documents were not returned when I requested them. This is identity theft!
MARCIA G | Overall ExperienceGood experience o
Manuell Y | Overall ExperienceThe team took great care of us and were very professional.
Joshua H | Overall ExperienceWould i be able to switch to a lower level room from my upper level room in the future?
Manuel L | Online Move InNo complaints
CHRISTOPHER W | Overall ExperienceCustomer service and selection of store stock in excellent.
Robert P | Overall ExperienceDespite moving out and notifying customer service before the next billing cycle, I charged the monthly fee.
Vernice W | Overall ExperienceSo far, so great. Sophia was amazing at getting my questions answered and my application and order completed.
Alessandro P | First ImpressionsHorrible.
Cashiah S | Overall ExperienceI cannot give Amanda and other staffers a higher recommendation and thanks for their friendly and extremely helpful professionalism. Above and beyond!
Steven S | First ImpressionsStaff was very helpful
Brynmor B | Overall ExperienceI appreciate the staffs
LLOYD M | Overall ExperienceThe elevator system took a little getting used to. Maybe there can be a link to a website to watch a video? Or more graphics on the steps to check in.
Tamim S | Online Move InMy overall experience was great but the storage ended up being to far from where I move to so I had to find somewhere close for me to store my belongings. The only thing is the place was so huge..every time I would go, it would be like a maze getting to my unit...so difficult to find..other than that the place was great 👍🏽.
NICOLE L | Overall ExperienceThank you for the exceptional customer service experience. I've been a customer with this location for 6 years and we have always been treated with professionalism and courteous service. Especially, from Ms. Sophia who is always willing to assist us in our time of need. Thank you Ms. Sophia for always going to the extra mile!
Simone S | First ImpressionsExcellent service and facilities unfortunately, the storage prices are a little on the high side beyond my budget. Thank you for all your services
Erdinc K | Overall ExperienceThe staff and owner were very helpful. I needed to change the size of the unit I was storing furniture in and the staff really helped me a lot.
Jennifer N | First ImpressionsI never got any issue about cleaning or something similar, it is a wonderful place, I spent two years and it was so pleasant to be there. Very kind people
Dayan M | Overall ExperienceI really appreciated the security. The staff was always helpful and professional.
MARY H | Overall Experiencethe 2 ladies at the front desk was great
Robert O | Online Move Instaff needs better customer service I have been coming here for years and some of the people there are very rude to the point of wanting to cancel my contract and some of the outside drivers need to slow down when moving vehicles.
FRANK O | First ImpressionsAmber was very accommodating. She listened to what I needed and she made it easy for me to move out yesterday by giving me an extra day. My storage technically expired Sunday at midnight and she gave me a grace day for Monday. I rented a uhaul truck yesterday for my move and she helped me with that also. 5 stars for Amber! Thank you!
EVANGELINE H | Overall ExperienceThe groups of people that hang out outside the facility and hound you for used furniture or work moving was the worst part of the experience because it felt like vultures circling every time I came to my unit but the facility itself was nice.
Emily D | Overall ExperienceNice people and very helpful....
Philip S | Overall ExperienceRAT POOP COVERED ALL MY STUFF! Majorly DANGEROUS The staff responded well!🤙🏾 But literal lives could be set stake if someone interacts with Rat feces wrong.
Akil D | Overall ExperienceAmanda was very helpful....the staff in the store at the time I came by were a bit frenzied but overall helpful.
Michael K | Overall ExperienceThe light in our hallway was out, I only needed the unit temporarily and it was exactly what we needed.
Allison B | Overall ExperienceThe wood floor in our storage unit had absorbed water/oil from previous renters and it soaked into our boxes. The wooden hallway to our locker was severely worn and clearly had dry rot. the floor was soft and would sag. At some point someone carrying a heavy load is likely to bust through. Also head clearance was an issue especially when two people were carrying items down the hall way.
JON N | Overall ExperienceI was told there were elevators to get to my unit. I was not told there was an upper level for each floor, with only stairs to access it.
SHAWN S | Online Move Inasked for a unit with no stair access and arrived to find i had an upstairs unit. super inconvenient and poor communication
Kirsten M | Online Move InThe walk to units are very long - provide go-carts for disable until office closes. Sign-out go cart or 4 each floor limit time Suggestions clo YBIOB - Your Business Is Our Business More Suggestions 347-534-6141
Naomi S | Online Move InDoor codes and check in hard to figure out
Cole W | Overall ExperienceEverything was excellent except the absence of the possibility of disposing of some oversized belongings. It would be good to provide clear instructions about how to do it. The signs on the wall are misleading as they state the possibility exists
Ruslan N | Overall ExperienceStaff has been very helpful.
Rafael F | Overall Experiencethe staff at the park slope location in brooklyn are very helpful and accommodating i have used this facility many times and can honestly say i have never had a bad experience the convenience of having a service like this available is paramount for anyones storage needs
Joseph B | First ImpressionsThe hallways in the newer part of the building Could be better labeled,
GREGORY P | First ImpressionsStored belongings here for several years. Always helpful staff and pristine interior. Have been using uhaul self-storage and truck rental for over 30 years across the USA. Have always had a safe, reliable, affordable experience. This Park Slope location went above and beyond though whenever I had to utilize the employees' help there. Everyone was kind and helpful. This particular move out experience at Park Slope was especially remarkable. Although many people, including myself, were disappointed and confused by trying to use Uhaul's new app and digital only services; the employees were patient, knowledgeable and tremendously helpful in helping us move out and rent a truck and get on our way safely and efficiently. Sherain and Sophia were very amiable and knowledgeable. We are especially grateful for their competence and assistance. Thank you.
CHRISTIANDIONNA Y | Overall ExperienceI absolutely love employee Daphney who was beyong swert, informative and humble!! But took time to explain to me everything step by step. I was having stress not knowing the right service for me.
Joan A | First Impressionsjust lack a tutorial for accessing the self storage for the first time u need to check in then have access to the elevator. It should help a lot to have some guidance on app. Btw the app and webpage are slow
Florid W | Online Move InThank u for the storage
Lacey L | Overall ExperienceThe staff was friendly and customer service was excellent. The staff went out of their way to help with any concerns or questions I had.
Michael L | Overall ExperienceThe workers(3 women) were extremely helpful & patient with us & we appreciate that so much. Especially now that everything is done online. Soon as u enter uhaul they come to you to ask who needs help. That is just Great! Uhaul, you ROCK!
Rasheed J | Online Move InVery friendly and helpful staff!
Kevin S | First ImpressionsThe whole Park Slope team was very friendly and professional. Really impressed.
Michael N | First ImpressionsStaff is very professional and courteous.
Vernice W | Online Move InUnclear instructions on app and in building of how to access storage unit and work elevator. Didn’t get clear instructions until I asked a facility employee.
Daniel S | Online Move InNo comment
Sherika J | Online Move InPaulina (or maybe it was Paula) was fabulously helpful and professional when we weren't thrilled with our first unit assigned due to a large pole in the middle of it. She quickly found us another unit that met our needs. She also gave us good advice about which truck to rent for our move out. Easy parking on site. The carts are free to use and made our move in easy.
Arnie-Jessica B | Online Move InI was immediately paid attention to (as were other customers) even though the office was very busy. The staff’s ability to multitask is very impressive, no one waits long. The person helping me with my reservation (which needed to be changed) was extremely helpful and kind. She found an alternative unit that suited my needs better and got it done just before the office closed.
Sabine R | First ImpressionsGreat staff. Very helpful and knowledgeable.
GABRIEL O | Overall ExperienceN/A
Natasha D | Online Move InOnly problem is that one of the elevators was out during move-in.
maggie r | Online Move InSuper helpful and friendly!
Charles C | First ImpressionsIt was not communicated that the storage unit had to be accessed by stairs. The location of the complicated things, when heavy items had to be carried up the stairs.
Vanessa R | Online Move InThe staff is great, as is the facility. But I had a very bad and difficult experience online renting a van. Extremely user unfriendly!! One of the worst online transactions I’ve made in a long time, and I do a lot online
Bill D | Overall ExperienceOn site staff was wonderful very helpful online automated process not so great thankfully the team was there to help
Joseph B | Online Move InWent to store my belongings at 5:30am when access hours were open and was not granted access into building
ADDIS B | Online Move InGreat experience!
HAROLD M | Online Move InAmanda, Mary Beth, Daniel & Sonia were all courteous, helpful, kind and well informed…all my needs were met, I was glad to find such consumer conscious persons in customer service relations. Just AWESOME!!!
Audrey B | Overall ExperienceMary Beth was extremely helpful to us and made the transaction smooth.
Allison B | First ImpressionsReally happy with my move-in experience because the facilities were clean and the staff were helpful. It was easy to move my stuff in, especially with the carts that were all in great condition. Just the online part wasn’t great, I had issues with the forms on the mobile app. still, it didn’t take long and I was glad to be all set before I arrived.
Ellen S | Online Move InGreat team, as a costumer I will continue to use the company and this location, highly recommend
Marcelo A | Online Move InNo comment
Antonio B | Online Move InLove the security system 👌 everything gd...
Tyra M | Online Move InThe maps are a tad confusing and the app is glitchy -- the people were very helpful.
will p | Online Move InThis u haul is absolutely disgusting. There was a dead rat in my unit upon move in. The customer service was absolutely terrible and would not help me in anyway. I asked for directions to my unit and could not find it and they refused to walk with me to the unit and was annoyed at me even asking. I’m pretty frustrated that I have to pay full price for this service right now. The experience has been horrific.
Matthew M | Online Move InEntry keypads were problematic. It took several visits back to the counter before the access keypads worked. There were random (unauthorized) people inside the building 'offering" to help but should not have been allowed inside There was nothing on the reservation/booking that indicated we would have a set of stairs required to reach our storage facility. We would have booked differently if this had been clear at the time of booking.
JON N | Online Move InSophie was very helpful, very understanding and very very patient. She provided exceptional service and went above and beyond to help me. I will definitely be recommending other family and friends, and it’s because of her service Thank you.
Shermille D | First ImpressionsI'm disappointed that U-Haul has moved all transactions online since last I used U-Haul. The online process is too long and confusing. A customer should be able to walk in and rent a truck or storage space. At U-Haul's price, I expect customer service from a real person. Furthermore, the requirement to have a friend or family member wait patiently for a call from U-Haul as some sort of guarantee is completely unacceptable. As it happened, I didn't have friends or family available when I needed the rental--and I can imagine that's a pretty common situation for many. And when a friend finally did become available, I felt embarrassed having to ask. Shame on you, U-Haul. Finally, it is outrageous to make customers take pictures of equipment to prove that it is returned properly. The mobile experience is clunky and frequently didn't work correctly, which wasted my time. Customers expect in-and-out service. Don't put the burden of work on the customer. I will not be renting from U-Haul again. I will go someplace else with better customer service. SERVICE.
Jay W | Online Move InFrom renting trucks to using 2 storage units everyone Was courteous and helpful. It can get very busy and confusing on Saturdays and Sundays. You just have to have patience and wait your turn. The one bad thing you have is your mobile app. That things should be disassembled and come up with a new system nothing is accessible on that app on an iPhone.
Richard M | Overall ExperienceThe customer service staff was excellent. Two young women who took good care of customers, whether it was two customers or 12, they were able to handle it easily. I mentioned it to their supervisor, and said that the women deserve raises! And they do deserve that.
Jared M | Online Move InThe staff are always helpful and courteous. The move out process was easy and efficient. Thank you.
David H | Overall ExperienceI was told by 3 client representatives that with the rental of a van or truck, I would receive a free month of storage. I confirmed a few hours prior to drop off that everything was all set. When I got there, Uhaul still charged me $154. The agent reassured me that I would be refunded and I have not been yet. The facility has huge cracks that caused things to fall off when wheeled over.
Hannah F | Online Move InInitial reservation was almost not honored Windshield was cracked NC Supervisor great NY check in stressful Code did not work Lady Spanish decent met me upstairs to see larger s unit was effective and communication NY check out to turn in truck gracious professional
Dawn F | Online Move InU-Haul has a great reputation and this did not disappoint. The move-out process was so simple and fast. I swept out my unit and showed a picture and then my ID and viola, everything was done! I chose U-Haul because of the longer access hours than nearby competitors and I'm glad I did.
Nancy M | Overall ExperienceAll went well.
Eugene O | Overall ExperienceI was told it was free the first month, and then I got charged 99 dollars. I wasn't granted the deal and then was told to talk to the general manager several days later because they weren't in the office. Also, the map to the unit was very confusing and it was unclear how to navigate the space. Check-in Truck UHAUL was also very difficult on the app. I tried to get in-person service only to get referred back to the app! it took me 30 min longer to sort out the app check-in.
ALEXANDRIA L | Online Move Inthe best office staff u hail that I have met in America... and I have visited a lot all over the country for work, special thanks to Sofia❤️
MAXIM B | Overall ExperienceThankful to have the cashier to be very patient and helpful in helping me with the online process in order to get my storage unit.
Rosa A | Online Move InTina made the moving experience very easy and smooth. She helped us with the selection of unit and also helped us with the selection to move to a bigger unit. Thanks Tina!
Pablo M | Online Move InThose alarms going off literally every 10 mins or so around my unit are jarring and anxiety producing. That really needs to be attended to. This was the only reason I didn't give a rating of Excellent. It really sucks! Otherwise, couldn't have asked for more.
ANTHONY L | Overall ExperienceI found the staff to be incredibly helpful, professional, and courteous during our time there. There was a hiccup with billing when we moved out. I called in to discuss and it was remedied immediately. They were always kind and professional on the phone. If we move back to town, we would use them again without hesitation for our storage needs (even if we don't live in the neighborhood).
Giuseppe L | Overall ExperienceWhen I got my truck, there was a woman stationed towards the front, away from the registers, helping people check in and navigate the labyrinthine website. She was the single most self-possessed, calm, capable person I have witnessed in ages. She worked with multiple frazzled clients simultaneously in a cool, professional manner and multi-tasked with ease and aplomb. If I’d had half a brain I would have asked for her name and information so I could poach her from you. Keep track of that one — she’s a serious talent.
Jessica N | Overall ExperienceYou guys rock thank you for all your help and consideration.
Ethan A | Overall ExperienceNo clear details of how to enter the storage facility after hours. There are 2 sets of sliding doors. I made it through the main doors and thought I was good. But was locked out in the middle of unloading.
Annette M | Online Move InI love the staff at U-Haul. Super friendly, super helpful!
Carl A | First ImpressionsThank you so much U-Haul 4th Avenue ❤💐❤💐❤💐❤💐❤💐❤💐❤💐❤
MAMDOUH T | Overall ExperienceI am very very sad to lose all my belongings which I had for years.i did try to save them but nobody came to my rescue. I lost my whole world and life in there. I guess life still goes on. But I'm still hurting every minute and every second.
JOYCE W | Overall ExperienceFirst floor listings should specify how many stairs
Megan O | Online Move InEasy and well maintained. No issues with the storage unit
Colin P | Overall ExperienceI loved this U-Haul location and will be going here in the future as well. The young lady at the desk was super helpful and kind and made my move process so much easier and less stressful. I'm thankful for her!
Devika C | Online Move InOnline thing is a headache 🤦🏾♂️
Raymond B | Online Move InThere is no easy way to put the my stuff in the upper level storage, there was no elevator to the upper level, I had heavy furniture that I had to lift up thru the stairs to be able to store so after a long ride I and locking I had to use stairs to be able to store so yes it wasn’t convenient
maria r | Online Move InWe rented a van and picked up a couch and stored it in UHAUL’s storage. Everything was easy, clean and everyone was helpful. My son actually left his AirPods in the van and they found it and kept it for him. We’re so grateful for their honesty.
F A | Overall Experience👍
Ilya M | Online Move InReally appreciate the free first month! The uneven ground on the first floor to my storage unit was a little frustrating w/ the dolly but besides that the move-in process was great.
Grace S | Online Move InI'd rate it an excellent, but a poll was in the middle of the room which in one hand decreased the size of the room by a foot square and on the other hand it was difficult to maneuver around.
DAVID K | Overall Experiencefirst floor code didn't work for the interior door until i put it in at the elevator, thank you
Michael S | Online Move InMy dealings with the office were by phone this time and the problem (billing) was resolved very quickly. Terrific.
DAVID M | First ImpressionsStaff was aurgumentive and unprofessional, when I was in person, loudly shouting out my account information.
Angela G | Overall ExperienceThere was a young African American lady that helped me was very professional helpful and kind without her my experience would have been bad. The other older caurcasion women was not very helpful and full of attitude.
SAQUEEB K | Online Move InVery nasty people wouldn't recommend this place to anyone
ASHER S | Overall ExperienceRude and disrespectful staff member caused me unnecessary delays, even refused to serve me because I made a comment about the delay.
Maxwell G | Online Move InA no name female refused assisting me because upon her claim, my order number is incorrect... How could it be incorrect as long as I got it from U-Haul???
DAVID K | First ImpressionsDidn’t have enough encounter with the staff but I feel like they could have been more approachable. Overall the experience was good and I am very happy with the free storage offered by the Park Slope location.
Charmagne L | Overall Experience👍👍👍👍👍👍👍👍👍
Noureddine A | Online Move InIt would be very helpful if the facility had more free carts for transporting customer property to and fro storage units.
TANIKA S | Overall ExperienceUnfortunately the online check-in did not work although I had made a reservation far in advance.Then, when I arrived and spoke to a representative, I had to go reserve a new room. The first room I was given had a customer's lock on it, so I had to return and get a second room.
EMMELINE D | Online Move InIt's been an excellent storage unit but lately there haven't been any carts available which made taking items out very difficult. It actually caused us to pay an additional month's rent when we decided to close it out.
ANITA O | Overall ExperienceThe online experience was very glitchy because neither the online account nor the app showed my truck rental, it only showed the storage unit. I rented the storage unit as an add-on to the truck rental in the same transaction, but it never showed the truck details afterwards online. The lady working at Uhaul said that always happens, so she recommends to people to do 2 separate transactions, one for the truck, then wait for the "redeem" code, and do a separate checkout for the storage unit. Even afterwards when I was dropping off the truck a few hours later, the text link that I received that supposedly would help me end my truck reservation didn't show the truck under my account at all. I gave my phone to one of the Uhaul staff who clicked around for a minute, couldn't find it either, so just asked for my truck keys instead of formally completing the dropoff process. Apart from that, the staff was not very helpful, giving short vague answers and not guiding us through the rental/checkin process even though it was obviously our first time there. Then when we went to move into the unit, we didn't know we needed to "check in" to the building before our pin code worked, so we tried using the code we received over text over and over to no avail, until we went inside and asked the staff who said we needed to enter the code on the keypad specifically next to the elevator, even though our unit was on the 1st floor and didnt require the elevator, so its not convenient we couldn't "check-in" at the keypad closest to our unit at those nearest sliding doors.
Anthony A | Online Move InI moved in over five years ago. The experience was good. The staff was very helpful and friendly. The facility was very clean and well maintained. I would recommend U- haul for your storage needs.
Vilma S | First ImpressionsAccounting error was quickly corrected.
JOHN G | First ImpressionsToo many people harassing you at all times. Uhaul switches time without any notice and doors aren’t open on time
Robert M | Overall ExperienceFrequently, there were no carts available when I needed them, even when very few other customers were there actively using them. On multiple occasions I had to wait a substantial amount of time to be helped by the employees responsible for handling vehicle returns.
Justin C | Overall ExperienceAs a long time U-Haul customer I've always been exceptionally pleased with the service I've received at U-Haul Moving & Storage of Park Slope. I've had a storage unit at this location for many years and General Manager, Amanda Dowden and Storage Manager, Paulia Bernard, have both provided the most professional service one could possibly ask for. Any issues that ever arose with my storage unit or truck rental they were always there to help immediately resolve and I'm very thankful for that. I'd also like to give a shout out to one of their employees named Isabel. She's a hard worker and dedicated to U-Haul. Isabel helped me out with my storage unit many times over the years. Thanks again! Sincerely, Chris O'Brien
CHRIS K | Overall ExperienceWhen I got there the elevator was down so I had to wait 7 hours for someone to fix it before I loaded my things
Christopher w | Online Move InMy stuff were infested with rats
Vincent I | Overall ExperienceDid not know where or how to check in. Could not find locker for 15 minutes. Could not find exit -- is not marked!! This is unacceptable. The map is incredibly tiny and there are not decent indicating signs. It is very confusing and stressful. What should have been a 5 minute drop off was about 45 minutes.
Stephen E | Online Move InAnia is an outstanding employee!! She is patient and kind. Communicates very well and makes stressful situations a lot easier. I would highly recommend her for any management or district level job! She is a true asset to the uhaul family. Roman is also another outstanding employee that has been there a long time and makes checking in of equipment fast and easy. He has a kind demeanor and always takes care in helping me when I am there.
CHASE V | Online Move InWas hoping to come in have things prepared since the online reservation was completed in advance. However, that was not the case. The truck rental could not be found and as a result delayed our departure time. The employees seemed uninterested to help as if we were disturbing them from their peace. Once we returned the U-Haul truck we were told the elevator was not working so we could not store our things. Luckily I was able to get one on the first floor but it seems like it was a selling point to pay for a more price increase storage unit.
Miles B | Online Move InStaff was friendly, informative, and hardworking, but there were so few of them! Every time I've been through, there's been a crowd of people all standing around one employee with a tablet, hoping for help.
MATTHEW F | Overall ExperienceIt was great except for the lack of carts available
ANTHONY A | Overall ExperienceTime and time again, the great people in Park Slope exceed expectations!
Mary F | Overall ExperienceThe staff at this U Haul on 4th Avenue and 6 the Street is excellent. They have always been very helpful and nice.The storage area is clean and well lit, as a single woman I have always felt it was safe for me.
Jennifer N | Overall Experience1. In storage buildings, there should be CLEAR signs on the wall communicating that you must check in on the bottom floor before getting access to your storage unit. 2. There needs to be an improvement in staff attitude and efficiency. I asked several staff how I could get up to my storage floor and no one mentioned checking in. Instead, a regular non-employee individual helped me out. 3. The processing of moving out and payments is awful at U-Haul. I got a first-month rent-free storage unit and moved out before rent was due which made it free. After my move-out was approved, there was a payment for the unit charged to my account. I called two Uhaul representatives who said they did not see any payments on their end and to not worry. Then, several weeks later I received a bill with the unit charge and a delinquency fee. It was extremely irritating to have to sort this out on my own when it should've been much simpler. Additional comments: When I rented my U-Haul truck I selected my desired drop-off location. Day of move: After I moved everything into my storage unit and was ready to return the truck, the drop-off location was changed to a much farther location with ZERO notification. Once again, I was forced to call a representative to solve the issue which she did. HOWEVER, renting a truck and a storage unit is already extremely stressful for your customers, yet the operation of U-Haul does not allow for a smooth and relaxed move whatsoever. You desperately need to improve your computer and communications systems because the way everything was made so complex and difficult was almost comical because I felt I was going insane.
Maya F | Overall ExperienceWhile the location and site were convenient and well lit, the facility had several lockers nearby that seemed to contain people living there with food refuse, and several roaches were spotted. The staff in the main office seemed stressed and bothered by everyone. It is new york and i'm not expecting Disneyland, but contempt doesn't feel great.
Willis B | Overall ExperienceGreat staff
MICHAELPRESLEY G | First ImpressionsN\A
Sharon F | Online Move InThe staff of very pleasant and helpful with excellent knowledge of the facility.
RAY H | First ImpressionsShout out to the 3 employees who helped us detach and reattach our trailer so that we wouldn't block a lane in the parking lot!
Henry G | Overall ExperienceYou have staff there that pick locks and steal items out of customer's unit .your manager gives threats to throw customer's items on the street you lock customer's out when need to move there are staff there that stalk customer's to use restroom and unit I was warned by two U-Haul customer's that staff there pick locks
Natasha M | Overall ExperienceVery clean facility. My only complaint is that they need more staff at the facility office. Wait times are too long.
Nelson R | Overall ExperienceOverall, this is the nicest of the U-Haul facilities I deal with. The wifi can be better. And your app could be better designed. It's very repetitive. I rent vehicles from Uhaul on a regular basis and I would like to think that U-Haul treats their regular customers better than this... Have you considered a Gold Program?
Miriam P | Overall ExperienceEveryone is very helpful. Very clean location. The elevator did have a scary something noise. And they were not as many quarts as there could’ve been. But I was very happy about the green painted area for recycled re-purposed, sharing space!
Diane G | Overall ExperienceMarybeth was incredibly helpful with our storage, truck rentals, and move out. She not only answered all of our questions, she even took the time to personally check on our unit.
Joshua R | Overall ExperienceIt was difficult to get a parking spot for access to storage. U-Haul parks their trucks and vans in the area making it hard to maneuver into a spot to unload if there is a spot available
Norman M | Online Move InIf you got rid of 24 hour access then bring it back.
ALEX R | Overall ExperienceThere were mice in the unit that damaged some of my belongings and left droppings throughout.
Ann C | Overall ExperienceLovely wonderful helpful staff, they all deserve a raise
Nicholas S | Overall ExperienceThe price is too high compared with other storage facilities.
CORINNE H | Overall ExperienceI was given a unit number that literally doesn’t exist. It’s on the map but whoever numbered the rooms skipped a number and my number didn’t exist. It took 45 minutes to figure this out/get a supervisor to also see the problem and fix it (she was very helpful with quickly fixing it though, once she saw it) and my helper had to leave at a certain time, so I was stuck moving half my items alone. This greatly delayed me and made me late, so I asked if I could not fill the gas back up and have the fee waived (it was only 1.5 gallons) but the manager wouldn’t do that, so I had to take more time to go out and get gas and come back. The online wording of “split level storage” was not very clear and feels a bit misleading. My unit is also definitely not ADA friendly. I actually called u-haul’s main number to try to get a list of all facilities in New York and Brooklyn that offer both truck and storage rental and are offering the free month deal. 40 minutes later, the agent was finally able to produce a list (after many failed attempts that included reading a huge storage-only list, trying multiple zip codes, etc.). Her list didn’t even include the location I used, which is where I rented my truck from before (and at the time saw there was storage there), but she did call for me to check with that location about the offer, which was nice. It turns out the offer at that location didn’t show in her computer, but does exist. I then asked her what split-level storage meant and she said it be means my storage unit is on two levels, one of which may be needed to be accessed via stairs, which I found out once there is not what it means. This entire process was pretty ridiculous.
Annina C | Online Move InI wish I hadn't been charged for the entire next month when I checked out on the last day of the previous month. Also the fact that there was a giant pillar in the middle of the unit making it much smaller than advertised. There was no mention of this obstruction when I purchased the unit. And while the facility was secure, the ceiling of the unit was not fully enclosed. The wire top only covered half of the building. If someone wanted in, they could've easily come in from the top.
Cameron L | Overall ExperienceI went to multiple floors before I found my unit, it was also upper level which I wish I had known; inconvenient when carrying heavy items. My code wouldn’t let me go to my floor in one of the elevators. Or allow me to go downstairs unless someone called the elevator down. There were no parking spaces or carts available on the 1st. People were eating in front of the building instead of moving their trucks & there didn’t seem to be anyone to tell them to do so, but I did get called to move my van from where I could park it so I could store my items.
Krystal D | Online Move InA very well-run facility: clean , accessible, and affordable with a kind and generous staff. Highly recommended.
John M | Overall ExperienceStaff was very helpful and polite.
Kevin A | Overall ExperienceGOOD WORK
Dennis D | First ImpressionsI like the facility but my unit had no lighting and was very stuffy. There were also bugs.
SARAH H | Overall ExperienceClean unit! Easy access! Plenty of carts available for moving!
Jerry A | Overall ExperienceI have rented in multiple facilities... each one has different set of logistics. The inconsistencies are frustrating. The poor strength of wifi on your premises is also an issue. The repeated request for identification is also annoying. Some of your units require climbing stairs... that should be more explicit and an option, not an assumption.
Miriam P | Online Move InThe staff at this facility are atrociously rude. They do not care to help any customers. The unit I paid for was said to be on the first floor and was more expensive as a result, however, it is not and requires stairs. I had to carry everything out of the truck, into the facility and up the stairs all the way down the hall - in the DARK because the light is on a timer and kept shutting off. I am looking for another unit.
BRIAN U | Online Move InHelpful and knowledgeable staff. The ladies hold it down!
Mariya C | Overall ExperienceEven though a very busy Saturday morning, the office was well attended and eager to help. Thank you to Anai, Sophia. And the watchful eye of Amanda.
JEAN S | First ImpressionsHad a storage unit here for over 15 year nothing but great things to say about the the staff the establishment & overall great & amazing experience! Thank you U-haul
FRANCISCO R | Overall ExperienceEveryone at this facility is awesome, helpful, and service with a 😃always! I love them all! Spicer
CHARMAINE S | First ImpressionsU-Haul provides the best movers! This was by far the best moving experience I’ve ever had. They were so efficient and so kind. They made the whole process so easy and I could tell they were taking very well care of all my belongings! I would recommend them to everyone!!!!!!!
Victoria G | Online Move InGreat seevice
Karim M | Overall ExperienceHad a great experience with the van and storage unit. Staff were very helpful and attentive.
Jaimiilee D | Overall ExperienceOnly request is doors should be wider to allow easier movement of furniture.
Tess L | Overall ExperienceOverall, the situation was fine, but there was someone who was clearly sleeping and living in a squalid unit across from mine. She was in a sleeping bag when I arrived to load my unit. She was not there when I returned several weeks later but it was concerning.
AMY E | Overall ExperienceI made reservation for 1 month storage unit with my truck rental on phone with a rep. I reserved a 10x10 climate controlled 4th floor interior lower level storage unit. I was told a FREE lock came with the unit and I verified 2x that there were NO hidden fees. Got to the facility and was told they only had a smaller unit upper level. Went to it and there was NO climate control. Went back and Finally got them to find climate controlled unit but it was an upper unit with stairs. I had furniture and was by myself so made it a little difficult. P They charged me for the mandatory lock plus mandatory insurance for a total of $18.79. So much for free and no hidden costs.
Thomas K | Overall ExperienceI don't know who the young lady is but she was very helpful she was a true beautiful Nubian queen and we were talking about food oxtails so I know she's from the islands LOL thank you very much she was very helpful
GREGORY M | First ImpressionsGreat experience over all thanks.
Benjamin L | Overall ExperienceGreat facility - pleasantry surprised by ease of use
noah l | Overall ExperienceWhen I opened the unit, the staff was very helpful and friendly. It was a whole different experience closing the unit: I waited for a long time, had to ask multiple people, and even then, I had a hard time getting information. I also tried to discuss whether I could get a prorated month since my move out date was only 2 days into the new month, but there was no one to really discuss it with. Meanwhile, I went to my unit one day about 2 months ago and found that paper towels had been shoved under the door. It seems like something had leaked perhaps but I couldn't really tell. There did not appear to be any damage to my belongings but I didn't get a notice and when I mentioned it to someone they said that it seemed like maybe someone in a neighboring unit had spilled something and tried to shove paper towels under in an effort to clean up, which seemed unlikely to me. Finally, I intentionally booked the large size unit because I needed the space but was upset to learn that not only was it a split unit, but it actually had a large Pole in the middle of one of the units which took up space. Overall it was not a good experience.
Brooke M | Overall ExperienceThank you
ELACIA C | First ImpressionsStaff were all very helpful throughout the process!
Maren W | Online Move InI chose medium size but there’s huge pillar in middle of the storage, it’s not medium size consider the pillar’s size. Uhaul should have notice to me before I check out. it was so bad experience
Jisung P | Online Move InAmanda was a beautiful lady and she went above and beyond to help me thank you so much my dear friend and May God bless you on your journey.
LisaLisa H | Overall ExperienceAaron Malcolm went above and beyond: he was so incredibly considerate and kind (I was having a lot of trouble checking into the building and it was right at 10:00 pm, and he walked us into the building and got us up the elevator). He should be given a raise!
Lydia W | Online Move Inaccess to the storage unit was not easy as I had to use stairs to access my unit. Instructions to access the building and floor is not clear (first had to go the store and check in before using the access code and it was not clear).
Maheshwar G | Online Move InStaff is very helpful and patient as U-Haul transitions to App. The APP still needs work.
ANTHONY C | Overall ExperienceWe couldn't get into the space because there was a zip tie tying it shut, and your staff didn't even tell us that, so we didn't even move in, because we couldn't clip it. We are actually going to cancel the storage.
Christine K | Online Move InThe customer representative at the store who assisted me was very patient and kind and her customer service skills are excellent.
Bobby J | First ImpressionsThe staff was amazing
ISA M | Overall ExperienceI switched to a different storage company nearby because this U-Haul location constantly has men outside harassing members for help moving/money as day labor There are always at least ten men harassing you for work, around and inside the facility When i spoke to the front desk about this they said they knew about the problem, and that there isn’t anything they can do because they can’t hire a security guard full time This is something that needs to be addressed. Other storage company locations do not have this issue
Samantha L | Overall ExperienceWas under the impression that my unit would be on the 1st fl. Had knee Surgery, was very very unhappy & PAINFULLY DISAPPOINTED that Unit was upstairs, NO Elevator Access!!!
Vanessa M | Online Move InBy the time I reached, it was after 7 so the staff we're not around to help. The door was stuck because it was pushed to behind the stopers. One later after trying everything, I jammed my hand behind the door to open it. It is really painful!!!
Mahmoud A | Online Move InI’ll do it again if I have to not looking forward to it
Demetrius J | Overall ExperienceThe customer service is awful And the staff can't be trusted with sensitive information. In the recent past, one of your employees committed fraud with my banking information. The staff was of very little help when renting a vehicle. On the floor where my store unit was kept was poorly maintained. I'm still being billed for a unit I no longer have. Shall I go on?
Charles P | Overall ExperienceAll the staff were very helpful from start to finish. I have no complaints!!! You guys rock!! Keep up the good ,work it doesn’t go unnoticed.
Stephanie A | Online Move InThe unit itself was dark and dirty. There was no light inside the unit. The staff was often rude and unhelpful (not too mention inefficiant). If I'm going to pay over $230 per month for a storage unit, I'd expect it to be pretty nice considering that's one highest rates in town but this place was a hole in the ground.
Jeremy K | Overall ExperienceCustomer service took 30 mins to approve me to take my U-Haul rental, and didn’t want to help me and gave me poor attitude. Once I got to the storage unit center, customer service gave me the wrong directions to my unit - there were no available carts to help me move in
Ryan F | Online Move Indifficult using the check in service. But the worker was so helpful and kind to fix the problem.
ROBERT K | First ImpressionsThe person helping me (Amina I think?) was very helpful and patient with me. She helped me get what I was looking for and explained the terms on the website I didn't understand.
Nancy M | First ImpressionsThe first unit had a column so I had to change for a different one
Erdinc K | Online Move InEvery employee at this location was kind and went above and beyond to be helpful. Thank you!
Charlotte P | Online Move InMy co worker is trans gender and she was judged by one of the workers that was not cool at all
Rachel H | Online Move InAll good
Wendy R | Overall ExperienceAll good thanks
Assem K | Overall ExperienceHad to change units 3x. The units are cheaply made, not fully the size suggested due to drop ceilings and beams. My storage door hinge was slightly loose. The best experience were the customer service reps on site. Very helpful, knowledgeable, extremely patient and professional considering the volume of customers in the lobby.
Magda M | Online Move InExcellent
Linda C | First ImpressionsFrond desk was helpful. After hours access was impossible
Christian B | Overall ExperienceHate the alarm that goes off
Jose N | Overall ExperienceI was really surprised how clean and attractive the insides of the the facility were.
Peter F | Overall ExperienceDisgruntled staff and broken lockers.
Lisa L | Online Move InConfusion in rental
DIMITRI V | Overall ExperienceI had issues with the unit initially which is indicative of my rating of the space. There was a huge beam in the middle of the 8x8 room, and I had no notification over the phone and had movers I was paying by the hour, so it was quite stressful. HOWEVER, enter Ania Murray, who was kind, patient and so helpful. I went back to thank her after she assisted in finding me a better room, managing to make the transition pain free and being ever so kind and patient while doing so. This location is lucky to have her. My experience would have been far worse and her kindness during moving day was so appreciated. Thank you Ania for helping a stressed mover!
Kerry I | Online Move InThe staff was super friendly, polite, and helpful. I recommend this facility.
JEFFREY T | Overall ExperienceNo complaints, staff was exceptionally helpful and professional.
Angela G | Online Move InOverall my experience was good except for the automated lights which kept switching off after 15 minutes. No light in unit so I was in complete darkness. Asked on several different occasions to have it fixed but never was.
Peter Z | Overall ExperienceI should have looked at the 8x6 storage space as I would not have accepted a unit where the ceiling was so low for half the unit. The unit I rented ended up NOT being an 8x6 !!
Larry L | Online Move InThere was supposed to be a lock in the storage unit and all there was was an empty package i actually need to go back because i left it unlocked
Aaron B | Online Move InI would do it again if I had to and I would recommend my friends and family
celene s | Overall ExperienceI love how the place is clean and a lot of pull truck choose to carry up my things and the place stay open late . I just didn’t like how i had to use my cell im not good with the internet so it took and 1hour and 40 minutes and I wish the staff could of check me in and show me where the unit at it would of save time . My driving license I kept taking ithe photo over and over and the selfie photo of myself was not going in too . It was too overwhelming for me especially I have a learning disability
Amal M | Online Move InOmg good why and what do you want me to say if u already said excellent
Barney M | Online Move InThe alarm went off constantly nearly every visit. I had to wear headphones every time to keep from getting my ears blown out.
William R | Overall ExperienceThank you for the great service. God bless
Blanca J | Overall ExperienceStaff were super helpful. A lady helped me get my online code, she was lovely. Cannot remember her name but she was a very nice young lady with a Caribbean accent. The helpers outside were also great in helping take my stuff from my truck to the storage unit…you should employ them full time!
Akash S | Online Move InThe staff was helpful and friendly, never had an issue with the staff . But be warned they have rats!!! I left my items in the storage unit for a little over a month and came back to rat feces all over my unit and items. Absolutely disgusting I put my items in storage so they would stay safe, clean and secure. I would have never put them in this storage facility knowing they were rat infested. You can hear them running through the units as you are there. All in all the staff was friendly and helpful but the rats make this a horrible place to put your items! I would not recommend this place to anyone.
Aaliyah N | Overall ExperienceIn the main office there are examples of storage locker sizes, but they are not clearly marked what size is which. If the correct sizes were identified customers could just go up to the specified sizes and visually see, as well as choose the one they want.
Francine J | Online Move InIf there were 10 stars my experience would rate 11 plus. I even recommend my friends move out of their storage to come to U-Haul. Complete positive interactions throughout all the years. Never even saw an ant there. The staff had the highest standards always, helpful , patient and kind. Moving could be very emotional . I thank the U-Haul company from the bottom of my heart..
joanne l | Overall ExperienceFrom the beginning to the end of this process, nothing went smoothly. I was lied to, I was hung up on, and I was treated like trash for a mistake YOUR company made. This caused so much unnecessary stress and aggravation during an already strenuous event. So much so, that I've filed a complaint with the CPB who in turn forwarded the complaint to the DCB.
TRAVIS M | Online Move InThe absolute worst experience on every level that I have had with any buiness.
Amanda M | Overall ExperienceI had booked a reservation online ahead of time and called by phone to confirm before the move-in. However, upon arrival they did not have my reservation and were very rude in handling the issue with me. It was a very poor customer experience.
Andrew H | Online Move InMy experience with the associates was excellent.
Steve P | Online Move InYou mf's go too hard with the billing, thirsty for money and ready to sell my stuff. No room for life events
KHAN C | Overall ExperienceIt was a great experience renting a storage facility from UHaul. They were always very courteous, helpful and understanding. If anyone ever needed to rent a storage unit I would advised them to go to UHaul.
Samantha V | Overall ExperienceI've used U-Haul for approximately 20 moves in my life. I love the company, the convenience, reliability, pricing and staff! Excellent job! Thank you all!
Eugene G | Online Move InVery secure very we’ll managed
ANTHONY O | Overall ExperienceI hate that the alarm is so loud. The automatic lights didn’t work until I was at my unit. This was kind of scary.
NIKKI S | First Impressionsi was advertised 24 hour access when i bought the unit, both on the website and by a local employee. i was denied that access.
Jamie B | Overall ExperienceGreat facility. Very clean and well lit. Hours of entry are excellent. Prices reasonable. Two thumbs up
ANTHONYL F | Overall ExperienceThe people behind the counter were extremely helpful and exceptionally friendly. Thank you and keep your team intact!
Kevin A | Online Move InI didn't like making arrangements for both the rental van and the storage unit via online. I lost an hour of my truck rental time going through this process. It would've been much faster and easier dealing with a representative. The reps at the site were as helpful as they could be helping customers through the process.
TERENCE D | Online Move InI made a reservation online several weeks in advance. When I arrived ready to move into my space I was told I had to now find the space I wanted to move into online and the unit I had previously reserved was not available. Not only that but that they wouldn’t honor the price I was quoted and I would have to pay more for a different unit. Adding insult to injury, The unit I ended up with has a comically enormous column in a place that makes a VERY significant portion of the space completely un-usable! I’m currently passing this photo around the internet. What a joke. It was a bait and switch unlike any I’ve experienced. I’ll be reporting this to the BBB. Also because of this I couldn’t fit everything into the space, which cost me additional time and effort to carry my things back home and find another place to store them. Finally- when checking in, nobody explained that I would have to “check in” at one kiosk and then use the same code to open the sliding door where my unit was. Nobody told me where the doors or the kiosks were. It was a giant puzzle and I had to waste even more time (while I was racing to get the uhaul truck back to another location before it closed), going back and forth at least 3 times from the where the units were to the front desk. Nobody at that location knew how to help apparently, only how to say “no” and “sorry” Overall uhaul storage space contributed to one of the most unpleasant moving experiences I’ve had. Am telling everyone who asks me about my move (which have been a dozen people so far) about this debacle and how much I do NOT recommend uhaul
John G | Online Move Ingreat so happy with everything thx
ANDREW B | Online Move InThe staff never smile except Marybeth
mamdouh t | Overall ExperienceMy experience with Amanda was excellent. She is smart, professional, and so, so fine. Amanda is so wonderful that, you spend the whole time thinking about her and not the miserable, back-breaking drudgery of moving your stuff out of storage. Give that lady a raise and a promotion!
DOUGLAS K | Overall Experienceeveryone in this facility are the most professional I have ever dealt with. from the people cleaning the truck returns, to the management. a true gem in the UHaul crown, in my opinion.
Robert F | Overall ExperienceI was quite disappointed with the customer service at UHaul. I had registered the week before on my phone and got a confirmation, which I printed out to show the service people. They told me I needed to start all over. I have trouble seeing my phone, and I simply could NOT get anyone to help me, even though there were three people at the counter with hardly anyone to attend to. That was literally the only job they had to do - help the customers. I was told repeatedly I needed to do it on my phone, and when I had trouble seeing it they made it seem like my problem that was such an annoyance to them. All they needed to do was walk me through it - they had nothing else to do. When I finally tried to go upstairs to my storage space, the elevator kept declining the card they gave me. I had to go back to the desk, where they seemed terribly annoyed that they had to help me. Stating the obvious here - this is NOT good customer service.
Judith K | Online Move InStaff was very helpful and pleasant.
Verona H | First ImpressionsTienen un servicio muy bueno y si lo recomendaría a quienes lo desean de su servicio gracias
Pedro L | Online Move InYour 24/7 APP SUCKS! U-Haul is making billions of dollars I think you can hire people that know how to develop an app that works.
Henry I | First ImpressionsThe online registration set up is quite efficient. The only thing that would make it complete is to rethink the descriptions of the various types of spaces. The whole “upper level” phrasing is confusing and makes no sense even when i had it explained to me. Figure out a better way to clarify exactly what each available listing is and you will have a perfect system.
Adam W | Online Move InStaff members made me feel like I was bothering them for being there
Jamie H | Overall ExperienceI would like to take the time to emphasize that the gentlemen who worked the night shift on Thanksgiving night at the Park Slope location was extremely helpful in helping me navigate the storage unit system. I am a first time customer and he saved me a whole lot of time. Give this man a raise!
Spiros P | Online Move InGreat staff - great service - would stay again.
Daniel Z | Overall ExperienceThe problem I have is to make the reservation and pickup trucks easy for seniors, we are not that savvy with internet service it takes up so much time and we become frustrated.
Patricia E | First ImpressionsYour online booking service is terrible; very poor usability and bad user experience design. The signage in the facility was also awful -- way too much legal info to find any of the useful info, and the maps are unnecessarily hard to read. A self-service storage facility is a smart idea, but yours is a terrible execution.
Cameron V | Online Move InUhaul is the name I use for my trucking and storage needs
GARDEL P | Overall ExperienceYou have a very well-run facility with very professional staff. Thank you!
ALAN D | Overall ExperienceThere was a glitch in the system my account was messed up. We arrived at the facility at 6am in a bit of a panic. Isabel was there with her jacket still on she helped us as best as she could. She was very kind and patient I appreciate all of her help.
Tanisha W | Overall ExperienceGreat storage facility, with drive up, off-street parking for load/unload. Clean, safe, with lots of security checks & balances in place. Most of the check-in and check-out processes are done online/smart phone by the customer, so if you're tech-challenged you might need some help.
elisabeth e | Overall ExperienceWhile the online check in process is very fast, it would be much more helpful if there were descriptions of the room made clear throughout the check out process, even on the final order page. I did not catch that there would be a structural column in the middle of my unit and there was no photo of what that meant and what it would look like. When I began to move my furniture into the unit, I realized my sofa was not going to fit around the column and I had to go to customer service to change my unit. If the office had already closed, I am not sure how I would’ve resolved this issue urgently.
ANGELA W | Online Move InUHaul continues to mail me Late payment Notices, even though I spoke to an agent who said the matter was taken care of. It has caused distress with my relations and I Demand an Apology
PATRICK B | Overall ExperienceNever had an issue with access, paying bills, or anything else. Couldn’t ask for anything else. Even the bathroom are clean, thanks!!
JESSENIA P | Overall ExperienceOkay
Khalid M | Online Move InThanks UHAL
Assem K | First ImpressionsI didn't realize we booked a unit that required ladder access and there's a heavy couch. The page that lists all the options and sizes should be more clear with that fits into each unit and what is floor level access versus ladder. This is especially helpful for people with physical limitations. I'm pregnant. :) It also wasn't clear if the lock inside the unit is complementary or if we're required to pay for it. Also, the alarm was consistently going off while we were there and no one came to check on it or to turn it off.
Zachary M | Online Move InNever again ! The worst experience I ever had with any company and no I would not recommend anyone to uhaul I actually tell everyone I know to never .uhaul is all about collecting money and not about assisting families as soon as you have a hardship and can’t pay your storage is locked and you s**t up for auction the worse . Gratefully I have a aunt and uncle who helped me get my past due caught up and even when I did get caught up the day I got caught up my next month was due the day I got caught up and these ppl locked my unit the day after that . Heartless company and they train the employees to be just the same .you have to physically go there to address your concerns the only one willing to partially help was PAULA !! The actual store manager Amanda was never available to address concerns . Only when you filed a complaint against her is when she’s concerned . Andre Howell was rude and disrespectful telling us to have the customer service pull the phone calls wouldn’t unlock the unit because of our rent and whole time hra sent them a payment They just were too lazy to confirm or look for the payment but was quick to say they wasn’t letting me access our things disgusting group of people they are mean horrible ppl really sad I hope neither one of them are never in a situation like ours because I do believe that karma comes to bite you .
QUANN'YEJAHMIR-ANTHONY D | Overall ExperienceThere are other storage facilities in the area but, I always use 4th ave for my storage needs
GARDEL P | Online Move InMy name is Miguel Aquino And I’m Owner of business I appreciate Amanda GM of the facility that help me move my business storage to the facility at park slope. I have been working with the facility for a few months now and I can say that the customer services is great, specially of a couple of workers. Kevin from outside helping me to get my truck. Diamond from the counter. Amanda she is doing great job in the facility.
MIGUEL A | Online Move InMy access code was not working and customer service told me to come back the next day. I was at the storage unit with all my stuff and I was told to somehow pack all my stuff up, keep it somewhere overnight and come back the next day. Ridiculous. If your equipment isn’t working then there needs to be a contingency plan for people who need to keep their belongings somewhere.
Aminat A | Online Move InThe staff at customer service was super helpful and very patient with all my questions and problems. I am still trying to get the truck situation finished. I took the truck on 9/30 9:00 am and returned it at 6:45 Pm on 9/30. And you website online keeps bumping me off.
Jennifer N | Online Move InSometimes carts are all gone and we had to wait some times. Also, parking was a bit difficult to find. Those two were not great but other than that we had a great experience. Thank you so much. Miwako
Miwako R | Overall ExperienceStaff helpful and pleasant.
Laura H | Online Move InAgain the only issue I have with the facility is with a worker who works there in the afternoon evening by the name of MaryBeth her attitude and customer service etiquette needs to be improved otherwise she does not fit to work with the company
Orlando U | Online Move InThe only issue I have is your worker by the name of Marybeth who works in the afternoon evenings at the facility seems like she is not happy working there cause she has an attitude and a face only a mother would love she needs to change her attitude and customer service etiquette because she lacks in it 100%
Orlando U | Online Move InI was charged, multiple times for hidden fees and despite having a VIP voucher for a problem with services last time, I was told I wouldn't be able to redeem it.
Rachael F | Overall ExperienceOnly complaint is that when I got to the storage unit it was up a flight of stairs. I went back down and changed it but it would’ve been good if they told me in the first place.
Aliya U | Online Move InUpon entering I wasn’t given proper instructions on how to access my unit nor retrieve my add on products (boxes and wrapping). Once I was given my unit number, someone else’s lock was on it. After going back into the showroom and waiting 10 minutes I was given a new unit. When I attempted to use the service elevator to go to the unit the access number was denied. I went back downstairs, waited another 10 minutes and was given a card with a replacement code that did work. Once my movers and I were done filling the unit we left the store to pick up another load. When we returned the access code that was put on the card was also denied and the showroom was closed. I was only able to make my final unload because another person let us on the service elevator. Once I got home I realized I was charged for the first month of rental when in my original online order I was offered the promotional 1st month free. I was also charged an extra hour of service for the movers because so much time was wasted returning back and forth to the showroom for a working access code.
Octavia B | Online Move InEveryone was super helpful thank you
Lydia M | Online Move InDiamond was wonderful help when I was moving in and this review is not based on her service. It is instead based on the management situation. Firstly, there was an extremely long line and only 3 people working. This made wait times horribly long. Secondly, I reserved a large unit a month in advance, because I sold my 2200 sq ft house. I was unable to check in online and had to proceed to the front desk. When I got to the desk the unit was unavailable. And Diamond had to find me several alternative units to compensate for the one larger unit. This provided for a more stressful experience on an already stressful day. All the while, time is literally money as I am paying movers and they are waiting outside for all this to be resolved. By the time, I get to my units it cost me an extra $200 to the movers. I was told the locks would be available to me inside the unit. Once I got to the smaller unit, somebody had stolen the lock and left the empty package on the floor. I had to go back and luckily Diamond provided me with another lock. So, in conclusion Diamond saved the day! But, she shouldn’t have had to. If you hire great people, you should support them in getting the job done right by making sure reserved units are actually reserved and customers don’t wait an hour or more in line. I would probably not choose this location again based on this information.
Olivia B | First ImpressionsVery kind and interesting to help
Nestor G | First ImpressionsThis team was extremely helpful during the moving/storage process.
Jared K | Overall ExperienceBeen with Uhaul for many yrs. Never disappointed. Love this place
Desiree T | First ImpressionsThe staff there are nice & patient . They make sure you satisfied before you leave
Anissa E | First ImpressionsGreat
Bashiri J | Overall ExperienceOnline did not work, but once we went through the line ... customer service was excelllent .. and though the morning as other things did not work, the staff was great!
Irene K | Online Move InIt should be way easier than it is to find your unit. For some reason the 10xx-19xx units are spread between both the 1st and the 4th floor
Nikki A | Online Move InAmazing to me!
Kayaswonna W | First ImpressionsYour customer service employees Paulia and Selma could not have been more courteous, informative, and knowledgeable. Uhaul should use these ladies as a model for good customer service. Kudos to them both Sincerely, allen hobbs
Allen H | First ImpressionsReservation was ok, but online payment was a problem. However, it did get resolved promptly.
Sadiq A | Online Move InNight access makes a huge difference compared to other places around
OMAR B | Overall ExperienceThe best uhaul around the workers are so helpful. They made sure I had everything I needed to move my things into storage
CHLOE E | Online Move InThere were no cards for use despite being advertised, and it wasn't that they were all in use because there was no one else there when we were. But of the 20 or so carts that were supposed to be there, not one was.
Victoria N | Online Move InI made a reservation over the phone for a 20x10x6 unit, which I paid for ahead of time. My reservation was lost. A staff member--one of only two I encountered who kind and tried to be helpful--supported me in reserving the only 20x10x6 unit still available. When my movers and I arrived at the unit, we realized it was much smaller than 20x10x6. I went back and she told me there were no units of that size available; the only one was reserved (I assume that was my unit!). She said I could rent a second unit, which was on a completely different floor and not climate controlled, so my movers told me what size to get and we completed the reservation. She said, "You're all set!" I was not all set. The key card I had didn't grant us access to the floor where the second unit was located. I went back again and she told me she needed to give me a second key card. I have no idea why she didn't do that in the first place. I'm currently arranging for my items to be picked up and moved to a private storage facility. I actually left my keys there for them in an envelope. One of the employees helped me and made a note in my account. She was the second person who was kind and at least attempting to be helpful. If I discover those keys have been "lost"... Most of the staff were rude, incompetent and completely unhelpful. I don't know if other locations are similar in this respect, but I would never recommend this facility and I certainly will never use it again.
Nicole B | First ImpressionsThere aren’t enough flatbeds in the loading area and it was not made clear that despite my unit being on the first floor, that there would still be stairs up to my unit which made moving much more difficult. I later found that it is stated on the website but it’s so small and hard to miss, I wish it was made more apparent before renting
Tavis N | Online Move InEasy access, clean, Unit was spacious staff were friendly ❤️
Merian D | Overall ExperienceThe workers don’t help you. As a new customer asking for help on the move in process, getting laughed at and having to figure everything out myself is completely unprofessional.
Celine M | Online Move Invery rude staff
George N | Overall ExperienceLa aplicación es muy larga para efectos de tiempo
Edwin A | Online Move InIt was a pleasure to experience a well run business with employees who were friendly and good at their job. They were managing many customers at once smoothly.
Kate L | First ImpressionsNot enough carts. Had to wait for hours to get a cart. Also, had no idea what floor the unit was on. Took a while to figure out. And, the website kept giving me an issue regarding an alternate person to contact.
Domagoj A | Online Move InThe woman that helped me was very nice and professional and helpful.
Julie M | First ImpressionsGreat place
VYACHESLAV F | Online Move InGreat service please with the service , thank you,
frankie v | Overall ExperienceI had a unit for about 3 years. Everyone was always very helpful. I would highly recommend this store. Thank to everyone for they help and cooperation. C. G.
CARLO P | Overall ExperienceThe staff, and UHAUL, have to do a better job of making the experience of being a part of the UHAUL community worth it. Especially from the consumer stand point. The experience I have had at UHAUL of Park Slope has been uncomfortable. And at times, quite prickly, and indifferent. A team member gave my key card to one of my staffers without informing me. That is lazy and in direct communication. Which in sum is a lack of effort. Maybe the UHAUL team feels a little pushed to the side with a new person less system that keeps labor cost down. Most times in these situations team members can take more short cuts as a form of rebellion. Which is dangerous for any brand, or service based business. I feel the experience can be more user friendly for the customer. Hopefully this improves in the future.
Kenneth F | Online Move InIt took us an incredibly long time to find the unit and figure out how to access it — clearer instructions are needed.
Elena F | Online Move InThe ease of obtaining a storage due to the quick access of how you can sign up for a unit.
SAMEAK L | Online Move InVery crowded staff was not helpful and had a problem getting help had to figure out how to get the plastic off the door to gain access with no help
Kelly B | Online Move InI actually ended up having to cancel my storage reservation but your customer service was excellent and I received a refund promptly, thanks!
Greg S | Online Move InMy service here was TERRIBLE. It’s been problem after problem with them since I started renting with uhaul. I’m actually disgusted.
QUANN'YEJAHMIR-ANTHONY D | First ImpressionsThere were bugs flying everywhere. We hope they don’t get into our boxes
Jeffrey R | Online Move InThe lady who attended me was very nice and professional !
Delves r | First ImpressionsI've been renting a storage unit for a few years. I'm so satisfied with the service. The Manager & Cistomer Service agents are very professional and welcoming which helps put me at ease.
Kim M | Overall ExperienceDid you ever apply the first free month as indicated online when I rented the truck and secured the unit at the 4th Ave brooklyn location? James doherty
JAMES D | Overall ExperienceThe whole experience was seamless. Thank you. One thing I forgot to mention when I was getting the paperwork settled is that I was told an alarm would go off after we untied the zip tie and opened the door to the unit we were transferring to. The alarm did not go off, however.
SUZANNE G | First ImpressionsMaryBeth and others were quite helpful
MARCI P | First ImpressionsThe facility is great. Clean, climate controlled, easy to navigate, wide aisles. The free use of dollies is a life (and back) saver. Once I figured out the check-in, elevator use process, it was smooth sailing. I don't recall being informed that I would receive instructions in an email. This is no reflection on your rep. Marybeth was great. Patient, thorough, professional. I just don't recall being informed about the instructions email. Had I known, I would not have experienced the frustration caused by the delay in completing my move due to not being able to use the elevators. I am grateful to the Park Slope location Manager, Amanda, who was gracious enough to answer my call for assistance with texted instructions. A+ Lastly, I did experience some problems with the card reader in the elevators. At times it would not recognize my information even though I had already checked in. In the final analysis, your products are great, convenient, and very much needed. Moving is so stressful, moving in a time crunch is a nightmare. Checking emails is not a priority during the moving process. Anything that can make the experience easier and less stressful, goes a long way.
Edwin A | Online Move InYour office staff lacks knowledge, common sense, and intelligence. They need to be trained correctly on Uhaul protocols.
YESENIAA V | Overall ExperienceI am very happy with my storage experience! The facility is very clean, secure, and well taken care of, and the people are helpful and friendly. I would absolutely use U-Haul of Park Slope again for future storage needs and highly recommend it to others.
Meredith H | Overall ExperienceOne day before, I did everything via online to start my moving seamlessly and immediately. But, in reality, I had to go to counter and waited and did everything again.
Jongwon B | Online Move InNot enough carts...
jennifer r | First ImpressionsThe staff there a great
Jennifer L | Overall ExperienceMary was thorough with what I needed to know about the storage.
Gloria M | First ImpressionsThe storage was fine. However the staff were extremely rude and clearly didn't want to be there.
Thara S | Overall ExperienceMy entire storage unit was broken into and stolen.
Sara S | Overall Experienceall was well......except pricing is mighty rough !
David L | First ImpressionsBueno
Adriano A | First ImpressionsA senior citizen discount would have been good.
hilda C | Overall ExperienceDanija McLeod & Her Manager Amanda Dowden were meticulous and how they handled my accounts. They were very compassionate to my needs. They went above and beyond to work with me to make sure my property and items were safe!!! Thank You!!!
Sandee S | First ImpressionsThey were great.
louise C | Overall ExperienceI enjoyed my stay at U-Haul and if I should ever need storage again I will come back to the park slopes store the Storage at U-Haul was always clean and customer care was always courteous
Regina B | Overall ExperienceAndre was especially helpful & professional providing solutions we hadn’t thought of which made for an easier move on a bad weather day. The workers all seemed to work together well making for a nice environment in general.
CherylleM E | First ImpressionsSuperb experience with staff and facility!
Tamara C | First ImpressionsGreat facility. I always felt like my items were safe.
James C | Overall ExperienceI had my 2 bedrooms stored there for over two years and every thing was as if it was just as I put them. I occasionally come to check and the staff is always forever graceful and helpful.
GARRY S | Overall ExperienceStaff was friendly, courteous and patient!! Thank you Paulia, Tya and MaryBeth!
Debby S | First ImpressionsWhile I unpacked and loaded my space, a loud alarm would go off intermittently and this added a layer of stress and discomfort to our experience. This occured on a number of visits to the space Also the magnetic stop my card did not work on the outside sensor adding to the stress of our experience.
Johanna S | Overall ExperienceSome staff are not helpful when asking questions and fail to provide the requisite information needed to act efficiently.
JAMAL S | Overall ExperienceTerrible
Sophia B | Overall ExperienceThe alarms constantly going off is insane and extremely unpleasant. I’ve been in and out of the facility on various occasions and this is an ongoing problem, not a one time thing. Besides being extremely unpleasant, there is no point in having alarms if the entire staff has been trained to ignore them. (Which is exactly what they told me to do) I also think you need some sort of trash removal service. I would have happily paid to have the stuff I no longer needed taken to a dump for me if that was an option. Would be a win-win for you and your customers
Jason F | Overall ExperienceGreat service the ladies at the desk was helpful especially for a person moving into a new place.
Neal H | First ImpressionsThe customer service very nice, willing to guide you to the right place.
Jose H | First ImpressionsA lot of homeless people
Sebastian G | First ImpressionsMs Sophie was very nice and understanding and helped me regarding my issues. Thank you so much!
Sandra D | Overall ExperienceThe moving in after hours was bad , no instructions for checking in specific to the location . But DANIJA at the park slope location is excellent 5 stars for her
DOUGAL G | Online Move InVery helpful and convenient at the Parkslope location and the staff are professional.
Jashane P | First ImpressionsVery good service this location is the best 4th Ave Brooklyn
Brenton B | Overall ExperienceVery easy and pain free experience. I had to store things after a flood, and this was perfect.
LOIS A | Overall ExperienceHappy to have you serving the community. Just keep it up.
mohamed s | First ImpressionsThe counterperson was extremely helpful.
victoria d | Overall ExperienceCory was an amazing guy and totally helped me out in a difficult situation at a late hour on a weekend. Much appreciated and above and beyond! He is an asset to the company.
Kimberly K | Online Move InI am satisfied for now.
ANTHONY A | First ImpressionsThe Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.
Zlona Z | Overall ExperienceStuff was the best!!!
Jennifer L | First ImpressionsBest storage and staff ever!
CIRILAROSE S | Overall ExperienceThe ability to navigate to the actual location online... to cancel service or to contact the facility is an utter embarrassment. The Uhaul site and automated system is not geared to the self storage customer. Its a tangled web that is not service by the call centers. There is insufficient staff to handle phone calls. In person one is confronted with a disinterested representative. Your staffing is woefully disappointing.
CHARLES H | Overall ExperienceThey were extremely busy but every single employee was very helpful and kind. I’m very impressed with how smoothly they handled the chaos! Excellent excellent group of employees that made moving out so stress free. Thanks!!
COURTNEY R | Overall ExperienceI emptied the storage unit because I got rid of some items and was not storing very much in the unit.
Erica W | Overall ExperienceVery clean facility, very safe. Loved there was a place for clothing and things u didn’t want anymore. Will highly recommend to others!!
LINDA V | Overall ExperienceOverall I can't really complain. But for the sake of suggestions for how the process could be improved, I have three things to note. (1) In terms of unit sizes, my unit was a bit too small for what I needed, but there was no way for me to know that when deciding what size unit to get. I got a 5'x5'x8' unit, and it was labeled as "studio, one or two rooms." The stuff I was storing could fit in a small guest sized bedroom, or in a little corner of a studio apartment, so I thought I would be fine with the 5'x5'x8' unit. It was just a bit too small. Some more accurate information on the front end would be helpful to allow people to know what size unit they need without having to undertake in a trial-and-error process. (2) When I made the storage reservation, the website info told me I'd need to supply my own lock, but it did not specify that a particular type of lock was needed. So I brought my own padlock, but when I checked in, I was told I specifically needed a disc lock, so I had to buy one there and incur yet another unexpected charge (a common theme in the world of moving). I understand that the disc locks are stronger than standard padlocks, but I should still be able to choose what lock I use as long as it fits on the unit door, and just deal with the additional risk that comes with using a slightly less durable lock. (3) The alarm. When I started moving stuff into my unit (after I had officially swiped my security card to check in and disarm the unit), an alarm started going off and I didn't know why. I eventually discerned that the alarm probably sounds if something is blocking the doorway of the unit for a certain amount of time. This was never explained or cautioned ahead of time, which is never a cool thing to spring on an unsuspecting customer. It's also just not a sensible security feature to install. When I'm trying to squeeze so much stuff into such a small unit (see point #1 above), I can't stand inside of the unit and also load everything into it while I'm standing there, so naturally I need to stand in the doorway while playing storage unit Tetris for an hour and a half (actual time it took me to arrange my stuff in a way so that everything would fit). That alarm feature for merely standing in the doorway, or having an object in the doorway while I'm actively trying to load the unit, should either be removed altogether, disarmed while people are actively filling the unit, or at the very least, there should be a warning about that feature in the paperwork ahead of time and/or there should be signs notifying people that a super obnoxious alarm will sound if they dare to try loading their own storage unit while having the audacity to stand with just one foot directly below the open unit door.
Evan G | Overall ExperienceStaff was not very friendly or forthcoming. Didn’t have my answers to my questions and was very rude.
Thara S | First ImpressionsOne of the employees there got in my face and tried to physically threatened me for placing items in the recycle section
Armando B | Overall ExperienceWas locked out of unit with lock that said I had not paid rent (even though I had) and it took 1.5 hrs for someone to come open it.
Taylor C | Overall ExperienceEvery person was professional and very helpful at the Parkslope location. I live in CA and I was unfamiliar with NYC. I want to especially thank Ms. Sophie for all her advice and help!
TATIJANA S | Overall ExperienceStaff there, possibly manager with short purple hair was very impatient, rude and disrespectful she was on the phone the entire time and I decided to cancled instead and head over to cube smart
PHILIPPE S | Overall Experiencestaff were VERY VERY unhelpful. I asked for a seond staffer. FANTASITC EXPCELLENT staff is DANILA MCLEAON who arranged for my truck at 7 am- 11 am. The staff who assigns uhaul storgae units int he afternoon were TERRIBLE: nonverbal, uncooperative, unlpeasant, and made me wait excellsive time fro their own conveniences. AGAIN, the MORNING STAFF IS GREAT
CATHERINE L | First ImpressionsEasy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.
Tina M | First Impressionsmy card did not work, so I had to stand on line at office with other customers doing many other types of transactions (renting trucks..), when attended the experience was very good, but since it was past 8 as a I was moving out, it was complicated getting back into facility, sliding doors stop working, me and many patrons trying everything to get in. My card stop working again so could not get back my 3rd unit to finish emptying it (and office was closed), I stopped a customer care person on her way to leave work so she can swipe me in so i can get back to my unit and my daughters who was upstairs helping. I am sure other folks get in these types of situations. Someone needs to develop better workflow for the day and evening.
javiel M | Overall ExperienceRhandi was super helpful!
Christopher B | First ImpressionsReally nice staff in the lot. Tried to access storage after 6 pm on a Sunday and could not get in. Someone was coming out and we were able to go inside. Not sure why doors were locked.
Deidre B | First ImpressionsConfusing access, no parking spit on the premises. Nobody there to welcome you.
Francesco B | Online Move InTHANK YOU SOOO MUCH MS.SOPHIA
Chyna M | First ImpressionsThere was a huge, slow moving line to get anything at all. I first had planned to rent a van and a storage unit but was talked out of renting my storage unit until the next day because I had arrived so close to office closing hours (I had reserved for 6:30PM). Instead I had to keep my rental truck parked on the street overnight, full of my stuff, and only realized the next day that it was totally unnecessary. They could have assigned me my storage space and I could have used it later that evening, since there was access until 10PM. I felt like the person behind the counter didn't want to deal with it so close to quitting time. I also never got the dolly I had rented, even though I was still charged for it. The system in the building itself was confusing and I had to run back and forth several times in order to get my key card to work. That said, the manager was friendly and helpful and the guy I dropped the van off with at the end of the day was nice, as well. The person I first dealt with was not.
Elliot T | First ImpressionsThe lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with her
Jahaira F | First ImpressionsIt took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.
Joshua M | Online Move InI had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.
Boris D | First ImpressionsThe usual fine service from the helpful, efficient staff.
LEE D | First ImpressionsCould be clearer guide to where units are in floor
Queen A | Online Move InEvery single employee at this Uhaul is a gem! They are all so kind and helpful to not only myself but all other guests that I witnessed. Thanks to them, the stressful experience of moving is made a lot better.
Anosha M | Overall ExperienceStaff was very helpful and friendly
LEROY B | First ImpressionsAlarm went off regularly for no apparent reason. It was so loud and lasted so long that I felt I was losing my hearing. This has been happening for months.
Bartek W | Overall ExperienceSome of the staff are very rude and un helpful.
Emmanuel c | Overall ExperienceThe general manager: Miss Amanda is a consummate professional. Miss Amanda was very professional, sincere, helpful and kind. Miss Sopia/Sofia is very nice, kind and professional. Mr. Louis and Mr. Andy are awesome individuals! Miss Sophia/S
royal b | Overall ExperienceExcellent staff and Manager. 5 Stars for Amanda especially.
Salvatore B | Overall ExperienceI got differing information about the move out process. Online it’s says it can be done completely online and to leave your card in the unit. I asked an employee to make sure and she told me I needed to return the card to the front desk. When I went to the front desk to return the card the associate told me the card was just trash now and I was free to go. I was still being asked to pay next month’s rent on my account online and when I called to correct it they said I needed to receive a check out form. 4 different answers in 4 different places was very confusing.
Kyle B | Overall ExperienceThis is not at all the fault of the staff, but my experience moving in was so disorganized! I place the blame 100% on ineffective systems, not at all on the staff, who, as I said above, were friendly and helpful. To begin, although I had made a reservation in advance online, local staff did not have access to that information. Fortunately there were units available in the size I needed, but why have me select my unit size in advance if that information is not going to be shared with staff? Then, there were several issues with the unit itself. First, I was sent to a unit that was actually already occupied--again, I blame record-keeping rather than staff, who are trying to do their best with a system that's not giving them the information they need. Then, though staff (reasonably) believed there would be a lock inside my unit, this was not the case. Every time there was an issue, I had to go back down from the fourth floor to the office and stand in line. It was a needless waste of my time, and of staff's time continuing to help me with these issues on a busy first Monday of the month. This is why I rate my experience "average", although, again, everybody was very helpful. What would have been more helpful would have been if 1) staff had had access to my prior reservation 2) staff had had access to an accurate record of which units were available 3) available units were actually fully equipped with lock, OR, it were known that the unit did not contain a lock so I could have just grabbed one before heading up.
CJ H | First ImpressionsFor both the truck and storage unit rental, I ended up having to wait in line for ~15-20 minutes to 1) get the truck keys (and provide information I'd already submitted online) and 2) figure out how to check in to the building to access the storage unit. Several employees gave conflicting information about how to check in until I eventually stood in line to talk to someone at the counter. Online check in sounded like it'd save me time and avoid the line but that wasn't the case. There also wasn't a padlock left in the unit as indicated online for using Rent Now. However, every employee at the counter was patient and helpful with any questions I had.
Austin J | Online Move InThe best storage ever ... everything easy and smooth I love it
MOHAMED A | Overall ExperienceSophia absolutely made my experience at the Uhaul Parkslope location a positive one. She was approachable, knew all the answers, and put me in touch with someone who could help me, with selecting a new storage unit when the one I reserved was too small and with someone to find a place to park the truck to load/unload. The guys outside really helped me too when I needed assistance getting a spot for loading/unloading whether it was moving trucks or speaking with others to coordinate parking shuffling. Unfortunately, I didn't catch their names to specifically mention them here, but I want to be sure I still give them credit.
ALEXA L | Overall ExperienceJust keep up the good work Ms Sophia, very good management.
bertina l | Overall ExperienceAmazing customer service!
TATIJANA S | First ImpressionsEasy!
JERRY A | Overall ExperienceAstonishingly helpful staff. Amanda went above and beyond. To find helpful staff anywhere these days is rare. This I would not imagine for a storage facility. Many many thanks to the staff and the Manager that educates them..
Salvatore B | First ImpressionsNot all staff is bad but majority act like they don't want to be there or like you're bothering them, and I didn't like the hounding for payment two days after due date, but overall it was an okay experience
Monique C | Overall ExperienceFrom start to finish this facility and it’s staff were amazing! They are so friendly and very helpful. My daughter had to move out on her own and upon being in the property everyone was helpful in showing her where to go and helping her. When calling to close out the account Sophie was so nice and very helpful. Customer service was above and beyond! I would highly recommend!!!
Michelle R | Overall ExperienceExcellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.
Chirlane M | Online Move InPlenty of carts available makes moving easy.
JERRY A | First ImpressionsPaulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.
LENOX W | First ImpressionsUhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of “drop off”. The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was good
Alexis A | First ImpressionsStaff was incredibly helpful and friendly i felt very welcome. I couldn’t figure out how to check in and out and they were super helpful with me.
Penelope F | Online Move InKnow what kind of locker and where the locker will be located (upper or lower) before signing your contract.
Shade A | First ImpressionsThere were not many staff working considering it was one of the busiest moving days of the summer (June 30th), but staff were attentive once the long wait in line was over
Jessica G | First ImpressionsI'm not Mark Shaw, who booked unit 11000; rather, I'm David Welsh, in KY, who actually paid for storage in this unit of my late son's stuff, moved into it by his friends. My (very remote) experience with Parkslope U-haul has been very favorable, with one exception - - sometimes getting the phone answered takes a LOOOOOONG time and answerer may be at a corporate office somewhere else, rather than at Parkslope U-haul.
Mark S | Overall ExperienceFacility is so accessible to move furniture in and out and staff were well organized and accommodating. Very helpful to have UHaul truck rental in the same place.
Brooke M | Overall ExperienceGreat staff, very friendly and helpful 😀
Alicia O | Overall Experiencestaff is very friendly, helpful, and accommodating
Joseph B | Overall ExperienceAwesome Job!
Shanice T | First Impressions24 access would be great
Johnny N | First ImpressionsThe complete lack of trash cans is a pain in the neck. Also, the very long lines for service at the cashier is a bummer. The max security system was French failed and I had to have my card remade. Even then it failed half the time. So all in all it failed more than it worked (card reader in elevator did not function properly). Also, the keys to my lock were stolen and uhaul has no contingency plan in place when this happens. I brought in a locksmith but it was quite complicated to schedule to follow policy: too complicated.
STEPHEN M | Overall ExperienceIt was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.
Faith M | Online Move InThank u much I appreciate ur services
Joy W | Overall ExperienceEverything was good, but there was a deafening alarm that kept going off for unknown reasons - not great
Kent J | Online Move InThe facility was well lit but the units themselves can be pretty dark.
Soren H | Overall ExperienceThe line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.
Michael S | First ImpressionsThe unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn’t have the information we’d given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn’t take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.
Kelly G | First ImpressionsI would like to say Thank you very much. for the person that help me with my papers from closing my storage unit is a dedicate worker. Her name is Ms. Danija McLeod. I would come back just for the excellent service that I received from her. I also rented a cargo van that same day for several days. I even recommended a friend to have a storage there, based on the excellent service that I received from your employee Ms Danija McLeod. She is so professional and was so nice. She made me feel very comfortable and showed me the best customer service experience when I was there. She should get the recognition she deserves. She is a outstanding employee. She was very delightful and kind with my last day of storage and also my rental with my cargo van, very pleasant. Loved it. I would like to say Thank You for the excellent service that you gave me. She definitely should get the recognition she deserves from uhaul also. Please inform your employee for the excellent services that she gave me. Thank you again Damaris Melendez
Damaris M | Overall ExperienceEverything was terrific, though it was a bit challenging having to climb stairs to get to the unit itself and not be able to bring a hand cart right to it for loading/unloading.
DEIDRE L | Overall ExperienceI have a problem with me closing out my account on Sunday, May 9th. My payment is due the 2nd of each month and I paid on April 28th which was in advance and when I inquired about the procedure for technically only having the storage for 7 days and asked if my account could be prorated I was informed that if you pay your fee 1 day before or 1 day after the fee is not prorated and that was not explained to me the day I closed my account. I also said if you rent out that same storage unit that same day you will charge the new customer for the entire month and I consider that stealing and unfair practices. Therefore I will never recommend anyone to U-HAUL Storage.
Cynthia G | Overall ExperienceNothing compares to uhaul facilities
VALERIE G | Overall ExperienceMy brother passed like 2 months and I had to clear his apt the last 2 days. I like the extension of utilization of your vehicles without problems. I am in an emotional state right now and U haul has shown me nothing but great support. Thank you so much from the bottom of my heart which hurts so much rte now. THANK YOU
GILBERTE G | First ImpressionsThis uhaul exceeded every expectation I had for storage and moving. Clean facility. Nice staff. Super easy to get in and out. My only wish is that I knew about uhauls operation previously. Absolutely A+. You should advertise way more. Moving is horrible and this facility made it so much easier.
SUZANNE S | Overall ExperienceGreat job!
Theodore U | First ImpressionsEven when lines were long, the staff kept it moving and were pleasant. Feels like the place is being run really well! Thanks you
Evin L | Overall ExperienceGreat doing business with you!
David S | Overall ExperienceParking near the storage units was at times difficult to find. Making it a bit of a chore to load & unload items. Otherwise, it was a well run facility and my experience was a positive one. The staff was great, and extremely helpful.
NILES C | Overall ExperienceSophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!
Margot P | First ImpressionsFriendly and helpful staff, clean facilities. Easy check-in and check-out.
Adriana J | Overall ExperienceSpent 10 years renting units there. Scaled down from 2 lockers to a medium then a smaller one as the years went by. The facility was very helpful & convenient. In 10 years, I figure I must have spent around $12,000.00 while there! Guess I somehow helped the massive renovations & expansion. The place is great. Accessible, helpful staff, kept clean as well as climate-controlled. It was a good experience. Thanks!
DONALD S | Overall ExperienceA client for many years Excellent service
ROSE P | Overall ExperienceThe mattress cart seemed very narrow and wouldn't fit my mattress. I don't know how many people have this problem, but it would've been a huge help to have it fit on the cart.
BRITTANY B | First ImpressionsHello, I left my Cardinal of Canada Jacket in the Uhaul van that I rented yesterday from the Park Slope, Brooklyn, NY location. It is a navy blue coat and was left in the front seat. I am trying to get in touch with a representative from the location but am having difficulties getting through. Please let me know if you can assist or point me in the right direction. Thanks!!
George R | First ImpressionsI moved out, informed them but I forgot to take the lock off and she is trying to charge me $600 and I was out before I should have even been billed.
Tammy A | Overall ExperienceAuthentic!!! Pleasant workers and ez to navigate.
javon w | First ImpressionsThe check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.
Shondel S | First ImpressionsConveniently located. Parking available. Hand trucks and elevators made moving in and out very easy.
Gregg S | Overall ExperienceThe storage space itself was great—no complaints there. However, when I tried to ask about getting my rent for the last month pro rated (I was only using the space for the first week of the month), I talked with people over email, the phone, and in person and got a different answer each time, and don’t have my money back.
Zoey C | Overall ExperienceI was surprised and pleased to be offered a free month of storage thanks to a one-day van rental. This proved to be just the ticket for absorbing some of our excess boxes in our local move. The facility was exceptionally well-organized, with clean and well-lit spaces and brand new equipment in top working order. I would recommend this facility to anyone looking for storage space!
DAVID I | Overall ExperienceGreat staff. Very professional.
STEVEN G | Overall ExperienceTerrible customer service. Tried to rent storage on-line, system wasn’t working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.
RICHARD O | First ImpressionsExpensive for a small space. When I tried moving out, on of the staff members were rude and unhelpful. The storage unit I had had no light just the light from hallway, when I went to grab some some things I needed my own flashlight.
Cesar C | Overall ExperienceVery well run operation. Highly recommend
SUZANNE S | First ImpressionsThe storage was good but I was very unhappy with the trailer renting service
DALE L | Overall ExperienceMy storage unit was broken into / items stolen the the staff were extremely unhelpful.
Jessica A | Overall ExperiencePleasant folks at the front desk. stressful job.
JASON C | First ImpressionsThank you for taking the time to read this over. I appreciate that you're working on making a better business. The whole experience working with the office staff was horrible. To purchase anything from a roll of tape or securing the storage unit took min. of 30 mins. I waited in lines for over an hour, with slow moving staff that didn't seem to care. I was given the wrong storage unit number and asked to wait back in line. After activating my entrance card it didn't work they told me to wait back in line. The second time it didn't work again and I was told they don't know what to do. So my wife and I had to share a single entrance card because your staff refused to replace it without me paying $5. The entire front office staff could not care less about the customer experience or helping in a timely manner. They gave everyone attitude knowing there was nothing we could do about it. The staff in the actual facility and working on the trucks was great and very helpful. Please feel free to contact me if you'd like to chat about what I have written. As things stand now I will never use Uhaul again and direct my friends and family to not use them either. Thank you, Alan
Alan W | Overall ExperienceHonestly... it took 30 min to finally get my storage unit! It’s so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.
marine k | First ImpressionsOverall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.
Paul B | First ImpressionsHonestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.
MARC A | Online Move InExcellent rates and customer service at this facility.
MARY G | Overall ExperienceI’ve never had a worst time at a U-Haul location and I used to work in film production and was there all the time. The staff were completely incompetent and extremely unkind. All of their devices computers vestibules scanners for cards to check in to storage we’re not working adequately. Other customers and I would be wandering around trying to figure out how to do this because the staff would be so unhelpful. The only good part of this experience was when I was driving the truck itself and that was only a couple blocks..
Megan W | First ImpressionsThe process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld
Charles H | First ImpressionsNeed to be super clear what your terms mean - split level, upper level, etc
ALEXANDERFARHAD M | First ImpressionsCustomer service is very poor. There is no continuity between the information provided and no one is held accountable. Different information is provided by staff at the location and via phones. Staff is extremely slow and unprofessional. The storage units are not as shown in the office/lobby. They are very poorly lit, doors don’t work well, and the are smelly/dirty/old. I had a very bad experience and will not be recommending or using U-Haul storage in the future.
Rene G | Overall ExperienceYour internet functionality is very poor. Pages load as fast as dial-up. Account integration between rentals and storage is poorly integrated. Modifying payment methods doesn't seem to work. In the 21st century I would expect more.
Charles H | Overall ExperienceI was charge a late fee after my first month and I was told if I set up auto payment the fee was going to be reimbursed. I contacted customer service after it wasn't reimbursed and never got an answer.
Damian L | Overall ExperienceThe only complaint that I have is that it's very hard to get through on the telephone.
RALPH K | Overall ExperienceRude. Didn't cancel my contract for 20 days after form submitted. Terrible customer service
James O | Overall ExperienceEverything was great but I must question why we are mandated to purchase a lock when we already had a lock. This additional expense seems forced upon customers. I’ve never had to do this at other storage facilities, uHaul and others, in my lifetime.
Peter P | First ImpressionsI’ve been to this facility many a times.. yesterday, closed out my account as I moved all my storage out. I couldn’t have asked for a friendlier staff, better service and the ease of which it was conducted. I recommend them highly. Btw, their rates are more palatable than most others.
Zakir S | Overall ExperienceConvenient location and previous knowledge of your services.
george S | First ImpressionsToo much for an email
fiona m | First ImpressionsThe only thing was the instructions did not explain you need to enter your access code outside of the elevator.
Kristina I | Online Move InThere were no maps available indicating where the storage unit was located . There was no information indicating which floor the unit was on. In addition, the staff was poorly informed and ill equipped to answer questions. They were rude when I informed them that my lock was not in my room and insisted that my lock was not included with my rate. Finally someone intervened and gave me a lock.
Howard D | Online Move InPros - convenient location and mattress dolly. Cons - the gate card didn't work twice when activated- had to wait 30 minutes inside. When I got to my unit you had to go up two sets of stairs to get to it - as I was unloading furniture this would have been a nightmare. The unit inside was dark - like a dungeon! I sadly had to load up all my stuff and go to another business to store my items. An elevator would have been really helpful
maria g | Overall ExperienceThe lines in store are inefficient.
BARBARAA H | First ImpressionsThe whole staff was very helpful and made my moving in and out a 👏 wonderful experience 👏 Thank you . I wlill definitely use this facility again and also recommend it to friends. Thank you . MR DANIEL R. GADSDEN III.
DANIEL G | Overall ExperienceThe physical plant was clean and well maintained. The staff is universally professional. But there are several issues: 1. The facility allows non-employees to roam around offering to "help" customers more in and out; most are well-mannered but some guys are aggressive and made the female customers uncomfortable and threatened. Only employees and customers should be allowed on the premises. 2. The facility is terribly understaffed. During busy periods, there was literally a line out the door because the same people process truck rentals as manage the purchase of moving supplies. On several occasions, I walked out rather than stand in line for 45 minutes during a pandemic when more than a few customers and employees were not wearing masks or had them dangling around their necks. 3. The staff fails to rigorously enforce a mask policy in the store. 4. There are frequently not enough carts available during busy periods. 5. The parking lot was sometimes so packed with vans that it was impossible to park in the customer section.
Jeffrey T | Overall ExperienceThe wait time in the office was sometimes long and frustrating, no one was really available to help with random quick questions to even know if you had to wait on line or not. Otherwise the storage unit and services were excellent. Thank you!
ALISSA M | Overall ExperienceVery easy to access and convenient for moving. Would recommend having more parking and hand trucks available for use while moving items into/out of storage as I found there were too few of both
Graham J | Overall ExperienceI highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y
SYLVESTER W | First ImpressionsI love the location at 394 4th Ave in Brooklyn. They have excellent customer service and the location is a New Yorkers dream....moving truck and storage all in one place. The hours of operation are the best of any Uhaul in Brooklyn and again can’t say enough about how the staff works together to service the clients. It’s wonderful to see.
Phillip T | First ImpressionsThere was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.
Dessislava S | First ImpressionsMove out was fine, service when I was moving in was not great. Rude and unhelpful staff.
Thomas N | Overall ExperienceI am disputing my charge of 182.00 with American Express. I moved out early due to my safety. This storage became a homeless shelter. I was told that I would get reimbursed for the months I left early. I feel violated.
RACHAL A | Overall ExperienceUnfortunately, kind of a frustrating experience. had a few helpful staff members but I showed up with a mobile reservation and it was very unclear where I was supposed to go to get the keys, and then I went to the key pickup desk and the person there told me, 'if you don't have a key number, go wait in the line…', and I still don't really know what that means. I said I had an online reservation but she still said, go to the back of the line, which does seem to move quite slowly. Took about an hour of the rental time, and then when I got back, had a bunch of problems getting into the storage unit. Didn't get an explainer on the swipe-in system which is somewhat complicated, and came back and they did explain but I was in the system under the wrong name so I just couldn't get up the elevator at all and had to come back. So I had a ton of wait time that tacked onto my day significantly. I did have some staff who helped me out, but I was surprised that the process involved a lot of inefficiency and just wanted to pass along so you knew. I'm sure there's a lot that goes into all of this, and I know the staff is quite busy too, so many thanks and hoping this proves helpful.
Angus D | First ImpressionsThe staff was very rude and made me not want to return again. Next time I will go with a different company in hopes that they have different standards of customer service.
heather v | Overall ExperienceUhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. Thank you!
Michael K | First ImpressionsDID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address
Robert L | First ImpressionsThe men working on the lot are TERRIFIC! Kind, friendly, go out of their way. the men working in the storage space are terrific. Friendly and efficient. The women at the registration desk have much to be desired. I wish that it wasn't so gendered. The don't look at you in the eye, which is especially critical with masks. They don't try to be understood. They rather get more annoyed saying the same thing 15 times than use their eyes to help you/ There is not a sense of kindness, which made me think they are just not being paid enough. I will try to do as much as possible online next time so I don't have to deal with this group at the front
RENEEA B | First ImpressionsEveryone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.
Brittany C | Online Move InMy experience was excellent until I moved out of my storage unit N1337 in July. The unit was rented immediately. Every week my contacrs and myself are being sent notification of unpaid cost and late fees. I have spoken to the various managers and they too confirmed that the unit was closed out and re- rented. Why is U-haul still senting out bills to me. I am deeply concerned. Why can't Uhaul get it together?
MARCIA R | Overall Experienceincredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.
George H | First ImpressionsThe front desk staff have poor attitudes and are curt if not down right rude and even disrespectful.
matthew f | Overall ExperienceHad a wonderful experience storing my items here. Thanks for everything. I especially loved the hours.
Pamela S | Overall ExperienceMy storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.
Heather D | First ImpressionsThe process could be streamlined with an app or mobile check in. Protocols could have been explained better. Given people are storing their belongings in the units, I would have liked a better idea of the contract.
Elissa M | First ImpressionsThe wait in line was a bit brutal, but my experience with Amanda was phenomenal. She was kind, pleasant, and answered all of my questions knowledgeably. Thank you!
ALISSA M | First ImpressionsFor me it was confusing at the start with the keypad check in and checkout for elevator access. Having someone there to walk you through the process would be great but because of Covid it’s understandable that staffing is limited. Nothing on website explains what split level meant, so I was unsure what to expect and explains why the unit heights are 6’ high. Thankfully I didn’t get an upper level unit or that would’ve been major issues. I love the online reservations!
Melnard F | Online Move InFiguring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.
Christine H | First ImpressionsI have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!
Ayodeji B | First ImpressionsI came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.
anna b | First ImpressionsBusiness model, facility, prices are all great. Customer service was an atrocity. I asked for clarification on what I needed to close my storage unit, they said “You gotta wait in line.” So I stood in line for one hour and 20 minutes. Then at the desk, asked to go get a picture, wait in line for another hour to close account. Was told by a employee on the lot that I could not park where the trucks park and was not offered a viable solution of where to park in exchange, met with attitude. Customer service will ruin your business.
Will B | Overall ExperienceThe storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.
Chance B | First ImpressionsYour facility is fine, however people are LIVING THERE. The staff in the office of this location is very unfriendly and lacking in customer service, although the staff in the actual storage area were much nicer and tried to be helpful. Based on these issues I chose to move to a different storage facility after my first month there.
Stephanie P | Overall ExperienceI had a great experience using U-Haul services at this location. Amanda, Louis, katelyn and Isabela were terrific. Very helpful, professionals and tend to all our needs. They were awesome. Thank you.
VICENTA D | Overall ExperienceA square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.
Maximilian M | First Impressionsthe amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.
emily u | First ImpressionsI will be writing to U-Haul HQ to recommend that you put in place a zero tolerance of abuse of your staff similar to e.g. the MTA in New York City - the communication style of your customers is generally abusive and your staff have a coping mechanism to tolerate it that essentially tunes it out ... it's quite something to observe ... added to this a number of staff at this location are African American. At this moment in time it's essential that you act immediately to address this. The staff at this location are wonderful, kind, helpful and putting up with an outrageous amount of aggressive behavior. I am not sure why that is happening, but it should be stopped and immediately.
Helen B | First ImpressionsI made a reservation and it was not available, I was forced to move in to smaller unit or pay 100 dollars more for a bigger unit. Beyond disappointed that my reservation was not respected and I had to pay more for less. Additionally the unit I got has a huge beam that I was not told about.
Andres G | First ImpressionsCompared with my experience at other local storage facilities this one was definitely below par. The office staff was not helpful or efficient and seemed annoyed by simple questions. There is a 2x1 foot column taking up precious space in the unit I was assigned which I wasn't told about prior to renting and only found out about when I started moving into the unit. I had to wait a half hour for someone to address this issue and then another half hour to find out there wasn't really another alternative; all the while paying my movers to wait around at $150/hour....This is not good customer service! Also there was food spilling out of two units, not to mention rodent traps everywhere. When I mentioned this to one of the staff they said, "well, some people actually live in their units" This seems completely unacceptable to me. How could your staff know this and not do anything about it? Not sure how long I will stay. It's not a bad facility but you should really work on your customer service.
Stephanie P | First ImpressionsSpoke to the agent two days prior to the need of the storage unit. All worked out perfectly upon arrival of the storage unit.
michael T | First ImpressionsThe entry was painful, the code didn't work, then the keycard was a struggle to be able to know which entry point to swipe into, there are at least 3 in the same area but I have to go the correct one.
Fernando M | Online Move InEveryone was very professional. Amanda and Isabela were very kind, patient and helpful to accommodate us and our needs. We really appreciated all theIr help.
VICENTA D | First ImpressionsThe staff aren’t kind or friendly
Yassa J | Overall ExperienceMy customer service was very poor no real help or directions.
selema t | First ImpressionsI found all of the staff I observed were very pleasant and helpful. They took precautions of keeping themselves and clients safe with proper mask, gloves and social distancing. The storage areas were well lit, vended and clean. I would return and recommend to anyone to consider using this facility .
Valerie W | Overall ExperienceTop staff and faculty.
James W | First ImpressionsThis facility has really stepped up for the times we are in. Someone checked in with me as I got there to ask if I needed anything as I was vacating one of our units and then when I checked out the person who helped me was extra helpful and patient.
JAYE M | Overall ExperienceStaff went out of their way to help us, even during a global crisis.
ELIZABETH N | Overall ExperienceGreat place and very clean
SCOTT D | Overall Experienceafter 6 attempts to have my contact information updated w/ the staff at uhaul, my ex spouse is still receiving emails regarding my rental & storage space (( billing, confirmations for van & starage facility, etc. )) instead of me. fortunately, my ex spouse reached out to me & shared the information needed but my ex spouse & I are not on good terms, have a difficult past & these communications were NOT an enjoyable experience associated w/ my move // storage experience. my initial booking was made in early march of 2020 & my ex spouse was still receiving emails as of this morning ((4/25/20)) instead of me *after 6 attempts // phone & in-person conversations w/ uhaul staff. one would hope one staff member at uhaul could have been successful at correcting this issue.
ryan j | First ImpressionsThank you so much
Jonathan C | Overall ExperienceI think the staff did a great job in taking care of me. I appreciate all the hard work and effort from you guys.
Johaness S | Overall ExperienceThere are a few places where improvement is needed. It seems one of the elevators is chronically under repair. Also, I had trouble loading the van when I moved out. It seemed there were a great many vehicles from the staff that were parked in the very few spaces that are available to the customers to get stuff in and out of their storage unit. I didn't notice before I moved out because I walked to my storage unit to drop off/pick up just a few things at a time. There were way too many UHaul vans parked behind the spots making it really hard to maneuver. I understand the staff need a place to park, but when say 10 out of 12 spaces are taken, the customers suffer. Lastly, it could have just been the day, but the bathrooms on the third floor and ground floor were a mess. I had used the 3rd floor bathroom two hours before and it was clean and stocked. I know you cannot monitor all bathrooms, but this storage space seemed to have a problem with the bathrooms just about any time I used them. Again, I know you have limits, but something must be done to serve the paying customers. Cheers!
Regina C | Overall ExperienceI found that all Staff were helpful and made this initial experience pleasant.
Valerie W | First ImpressionsVery spacious and worth the price
Wycliffe C | First ImpressionsNo company communication flooded with an excessive number of bureaucratic unnecessary layers.
Roger B | Overall ExperienceDear sophia, Paula or Marybeth. Dear Marybeth thank you and Uhaul so so much for helping me to get my things back, I've been your customer for 7 or 8 years until I had my misfortune, I really apreciate your help and I will recommend you always, I just recived 4 big bags and 1 small bag but there's supposed to be 4 big bags and 3 small bags, i' m missing 2 small bags, the 2 small bags are a store box with a pair of expensive cowboy boots and a small suitcase, the delivery driver said he had 6 bags In total but he only had 5 bags In total and said that's It, Please check this and find the other 2 small bags please = the small suitcase and the store box with the cowboy boots, thank you.
RAMADAN K | Overall ExperienceOver-priced; website doesn't work to make payments. Also, the staff on the phone seemed incompetent when I tried to make payments, so I had to physically go into the store to pay my monthly bill. Is this 2020? Not according to Uhaul!
Joshua S | Overall ExperienceA special Thank You to Kaylyn. She went above and beyond assisting me and my friend with move and the unit. She is very professional and kind.
RACHAL A | First ImpressionsThe only complaint I have is the sometimes long wait to talk to someone at the counter. Other than that, super convenient, clean and easy access.
Emily K | Overall ExperienceLong wait for service because busy but everyone was very nice and helpful.
SANDRA M | Overall ExperienceThe main reason im giving it once star is due to the poor customer service. They never closed out an account and now im being charged for a storage unit that i dont own.
Erick M | Overall Experiencen/a
KENNETH D | Overall ExperienceEasy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.
Shakola W | First Impressionsgreat
zo w | Overall ExperienceExcellent 5 star service. Argue ably better than any service in the tri state area!!! I would return here time after time every time I have a need for storage.
Louis C | Overall ExperienceStaff were helpful and accommodating.
DARIEN T | Overall ExperienceAn ok facility
CHARLES A | Overall ExperienceI felt my personal belonging were in a nice safe storage area that was well maintained. I would definitely refer my friends to u-haul.
Hermino F | Overall ExperienceThe manager of this site is responsive, efficient and helpful. However my experience was that front desk staff is disengaged from customers, more engaged with each other, not very communicative
JILL Z | Overall ExperienceIncredible staff, extremely professional and accommodating.
williams c | Overall ExperienceI was very pleased with the service and the friendly staff
shiran a | Overall ExperienceLongest lines for no reason. Ridiculous security measures. No carts. No parking, you park your trucks in storage parking- idiotic. Clueless employees.
Paul R | Overall ExperienceThe lines are to long it took me 20 minutes to get some help and not ENOUGH people working behind the counters and I was only trying to check out that's REDICULESS not happy about this
PAUL B | Overall ExperienceGreat !
Petra O | Overall ExperienceI enjoyed the facility a lot and would highly recommend to friends and family.
Tamara W | Overall ExperienceOpen late which was a plus! The line to get set up with a unit was very slow and I had to go back through it three times to finish. The unit is perfect though! Worth the wait.
Brandon R | First ImpressionsEveryone that works at this location were very helpful and pleasant they treated me with much respect and kindness.
Nydia T | First ImpressionsYour help expedited my move, thank you!
Kineta W | Overall ExperienceWhen I terminated my rental, the facility charged my credit card for an additional month. I am now disputing this but cannot get the facility manager to return my call. Bad customer service!
raymond c | Overall ExperienceI moved out earlier than expected because my unit was never set up on autopay even though that is what I requested at the time I signed up. I called and emailed the location SEVERAL times.
Esther C | Overall Experiencesince I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't
Saundra G | First ImpressionsChanged my res without telling me, reserved incorrect unit, switched my unit, had to leave my truck and $500 worth of belongings were stolen. Terrible company and even worse cust service- disgraceful.
Megan L | Overall ExperienceFor starters, there was an inexplicably long wait just to check in or pick up my reservation. In addition, the customer service reps were really rude and inattentive. I wasn’t happy with my experience
Jomina J | First ImpressionsWe have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.
Meredith H | First ImpressionsService was very slow and unfriendly.
MICHELA K | First ImpressionsThe staff are very nice and helpful. I the place is very clean and neat
Tanya s | Overall ExperienceUnorganized bad customer service hard to get in and out hard to find spot to park the truck and unload
Abdo A | First ImpressionsEveryone was rude... From the storage manager to pick the associates... From the movement I walked through the door... No hello good morning::: Just what do you need our system is down...
Olivia D | First ImpressionsThere is an exceptional amount of slow time here. It seem many people aren't working and just hanging around. All the storage bays are blocked by staff personal cars, and noone gets up to help.
Sam P | First ImpressionsThe amount of time each person spends in line is absolutely ridiculous. It took me longer to get through the line than it did to load my entire storage unit.
Macy M | Overall ExperienceThe line was long but it was fast
CARYL L | First ImpressionsI am completely satisfied.
THOMAS T | Overall ExperienceThe woman who helped me was wonderful!! I didn't catch her name, but the receipt I have says "Sophia McCollins-Baboolal". Thank you!
Lisa Z | First ImpressionsTerrible place. Water fountain hasn’t worked for 6 months. Most carts are broken. Some members of staff are nice, but most are extremely rude. Avoid like the plague.
ryan h | Overall ExperienceMaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly
LAURA W | First ImpressionsI had help from Kaelynn, Ms. Diamond, and Nadiah (on the phone) that was EXCEPTIONAL. I told Ms. Diamond that they clearly hire workers who are both friendly and very helpful. I recommend strongly!
ROBERT K | Overall ExperienceI asked for a 10x15 but the space I got was 10x10
Edema / | First ImpressionsThe facility was overall wonderful! The staff seemed a bit preoccupied/understaffed but overall a wonderful experience, especially grateful for the hours! Thanks, would recommend/use again.
Scott N | Overall ExperienceOur truck was not ready so we had to wait over 30 mins. When the agent found a truck for us, all went well
David W | Overall ExperienceAnytime I had an issue I had trouble finding help and was given a run around. Manager was never present at the time of need. It was advertised that it was 24hr access which they denied me.
Thania T | Overall ExperienceExceptional customer e experience given me by the General Manager Ms. Sophia. I am happy!!😍
MARCIA C | First ImpressionsI was charged when I was told I wouldn't be for storage. A month was supposed to be free with my van rental.
Yusuf S | Overall ExperienceThe staff is very aggressive toward customers. The amount of day laborers on the property and within the storage areas is over whelming. There are never any available parking spaces either.
Richard E | Overall ExperienceThere are not enough staff to run this facility. The lines are very long and you will have a terrible wait. There are not enough carts for the storage facility. The parking lot staff are unhelpful.
Cheryl B | Overall ExperienceI would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK
Leslie m | First ImpressionsQuick and easy service, everything you need is right there available for use. Staff member are very helpful and friendly, facility is clean and well organized
naphtali m | Overall Experiencegreat service
Charles D | First ImpressionsWorst storage experience anyone could have asked for. We got stuck in the elevator several times. The team there took forever to check out anyone on the line. The keycards kept getting disabled. Awful
Justin M | Overall ExperienceEveryone was courteous and helpful
Zlona Z | First ImpressionsPersonnel were ALWAYS helpful, friendly, and cooperative! I will highly recommend this site to anyone needing such a facility!
MERCEDES B | Overall Experiencefacility well lighted but not secure, day workers in premises looking to be hired. can not access spots reserved for tenants to load and unload because to many u-haul trucks blocking area .
BRIAN L | Overall ExperienceThank you for great service!
Anthony G | Overall ExperienceTo big! Inexperienced staff, poor attitudes, lazy
TOMMIE D | Overall ExperienceAll good
Latisha C | Overall ExperienceOverall happy with my experience
CAROLYN M | Overall ExperienceNo complaints.
ELLEN M | Overall ExperienceStoring at UHaul Park Slope was an extremely pleasant experience, the staff is incredibly helpful and pleasant and the facility was clean and convenient.
MICHAEL H | Overall ExperienceConvenient location and easy access. Staff was very knowledgeable and helpful.
VINCENTBLAKEY T | First ImpressionsWhile I am excited about the unit I was able to secure, the service could not have been slower. Between the urgency of the staff and the system being slow, I was there for 90min before I was helped.
andrew H | First ImpressionsThe experience was smooth snd would use this facility again
Louis-Francois A | Overall ExperienceI am most disappointed that I did not receive a refund for the services that I did not. I no longer needed storage after day 6, so 80% of my time remained, and I didn't get a refund for that.
WESSAM B | Overall ExperienceVery Good Storage room facility.
DAVID C | Overall ExperienceThere is someone living in a storage unit!!!!!
Karen M | First ImpressionsThe check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.
MURRAY R | First ImpressionsIt was an overall great experience and I will recommend Uhaul to friends.
caryn l | Overall ExperienceAlways helpful and understanding.
PATRICK C | Overall Experiencei had to call 3 times in order to receive my vacancy confirmation. 3 TIMES! Staff needs to learn the basics of customer service. Obvious they all hate their jobs and resent their customers.
Jesse L | Overall ExperienceMoving is such a hassle and moving from Rochester to Brooklyn was more of a headache. Lexi (Park Slopes) was very helpful in my search for the right unit. She made my experience very pleasant & smooth
Kalettra B | First ImpressionsMs.Roper was most courteous and expertise was awesome!! Thanks UHaul
Marcia C | Overall ExperienceWas a great experience
dujon m | Overall ExperienceThe staff was excellent!
Gabriel R | Overall ExperienceCustomer service Rep. Was still sleeping moving in slow motion. I asked about the papers received he said dont worry about that. Ur all set!
Bianca F | First ImpressionsI have seen rodent droppings in my unit a few times, and on many occasions there were various dirty objects pushed into my unit either from other units or through the cracks around the door.
ERIC L | Overall ExperienceStaff was very helpful and accomodating. They sent my u-box quickly as well as text message updates on ETA.
Sergio C | Overall ExperienceIt was a very good storage experience for me...
Nnamdi N | Overall ExperienceIt was good.
John A | First ImpressionsPoor customer service.
karthik c | Overall ExperienceThe reason for the 3 stars is two(2) things. 1. The extremely slow process. This has to do with the customer service line. 2. People in uhaul property, offering to help for a price. Not good.
Gabriel O | Overall ExperienceKind and professional employees.
Kimberly Q | First ImpressionsI was happy with my experience and it made moving to a new city much easier and a lot less stressful.
Ian B | Overall ExperienceGreat office manager and staff
kellyjean Z | Overall ExperienceThank you.
Zachary K | Overall ExperienceTo expensive
CARL D | Overall ExperienceVery good service the girl that was taking care of us was very courteous and helpful and friendly !
Petra O | First ImpressionsFriendly and efficient staff!
Elena O | First ImpressionsThe space served its purpose; clean and in a safe facility.
javier v | Overall ExperienceStaff was always very difficult and not super helpful.
Danielle S | Overall ExperienceCheck out staff was notably pleasant and helpful
Ruth R | Overall ExperienceLoved the facility. Never any issues.
Alfredo V | Overall ExperienceThe rate was too high for long term use but would use it again for temp situations
Brian S | Overall ExperienceOnly complaint. The line gets long it feels like they should have a priority queue, something that has nothing to do with equipment rentals that take a long time to process when you have a 1min ask
Diego L | Overall ExperienceNA
Bruce B | Overall ExperienceService was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!
Michelle D | First ImpressionsThe woman who assisted me in opening a unit was very helpful.
Felix M | First ImpressionsThe staff at the location was excellent
DON B | Overall ExperienceAll went well
richard h | Overall ExperienceMost amazing employees here, so nice, super patient, and really a pleasure to interact with! Legit I really do love this uhaul location!!!
JESSICA H | Overall ExperienceDuring busy times, there is not enough staff here.
Stephan D | Overall ExperienceThe staff is very friendly and helpful.
robert e | Overall ExperienceI was at uhaul 2 times in one week and both times Moses attended to me. She was professional and polite.
KATHLEEN R | Overall ExperienceFilthy. Not climate controlled. Second elevator added only after expansion. Had a room at Extra Space just blocks away where the it felt like a hotel- Clean, nice smell and climate controlled.
PAUL M | Overall ExperienceRude staff.
Michalis H | Overall ExperienceThe staff here are among the most rude people I have encountered. Not interested in even basic customer service and treating everyone with contempt- was there on a busy day and they couldnt handle it
RICHARD W | Overall ExperienceI love the crew at 4th Ave U-Haul!
BRENDAN C | Overall ExperienceHad a storage here for years, and it was always convenient and reasonably priced, with small increases in price year over year. Moved because I moved away. Had one leak into my unit 2 years ago,
ARNOLD J | Overall ExperienceIt seems there were multiple internal miscommunications on my move in and move out date; on both occasions leaving us waiting there for over an hour and a half or longer. Friendly, but not helpful
BROOKE H | Overall ExperienceMoving Help had to wait 2-3 hrs for my Ubox, I had called many times to ensure that all was ready but it was not. Just called again to try to understand but wasn't able to sort it out.
Laura P | Overall ExperienceMy box was on one of the newer floors, which was brightly lit and always clean. Staff mopping every time I was there ... day or night. Bathrooms so clean and spotless. Wanted to move in myself! WOW
Lauretta I | Overall ExperienceHad a great experience this time around. Promptly made it to the counter without any wait. Assisted with promphecck out of the unit too. The facility including the restrooms is alwaclean
Helga J | Overall ExperienceI don't have any complaints about this facility. Secure & clean ..I would recommend using this Park Slope location.
paulette l | ReservationEasy to reach, secure and not expensive
Privacy R | Overall ExperienceVery bad experience, would never store here again
Lauren E | Overall ExperienceAs good as a storage experience can be! Very friendly staff!
david m | Overall ExperienceStaff was very nice and the place was super clean.
Matthew R | Overall ExperienceThe only thing I was not happy about was how hot it was on the 2nd floor where my storage unit is.
michelle n | Overall ExperienceService was a little slow at times when I went later at night, however when I closed out I really appreciated the help from the employees
Nathan M | Overall ExperienceNeeded storage in a pinch in an unfamiliar city. U-Haul of Park Slope was the right place with the right staff. We were welcomed, felt safe and it was a super experience
Alison C | Overall ExperienceGreat customer services.. all staff willing to assist. The only thing is I wish the long lines can move faster. Probably more staff on the register. Overall great service
linda b | Overall ExperienceI was very impressed with the quality of equipment and the courtesy of the staff.
Michael M | Overall ExperienceClean unit! Checking in staff lost my reservation, didn't listen to what I was asking/paid for & double charged me. She was surly, maybe she had a bad day... Checking out staff was SO kind & helpful!
Cara P | Overall ExperienceThe Cust Service Rep. at 1 800 # was patient & very helpful with my storage unit. Thanks. Eve Lenti.
Eve L | ReservationBeautifully clean, well-secured, and easy-to-use facility! Everyone we worked with there was nice and helpful...even going above and beyond in terms of service.
lee j | Overall ExperienceClean and covenient.
Nelson R | Reservation- Associate behind counter couldn't find my reservation so made a new one - Assigned incorrect unit - Charged me for a second lock since my order was lost - Was surly and rude - Unit is nice though!
Cara P | ReservationThe Manager that I dealt with on my last 2 days was excellent. Very professional. Many of the employees are very rude.
nick s | Overall ExperienceQuick service on check in. Nice staff. Easy check out.
Diana D | Overall ExperienceService was extremely slow, only one person was at the counter with so many people in line. The map to my storage unit was useless. The 4th floor smelled like a sewer. My unit wasn’t locked.
Ashley C | ReservationI was sent to the wrong storage unit. Wait time was 2 hours to just get access to my pre-registered storage unit, granted it was the end of the month, so I understand that.
Daniel A | ReservationVery convenient location, friendly staff, easy access, but definitely has some cockroaches! Saw live ones once a month in the facilities, and found a couple dead ones in my boxes when I moved out. EWW
Zachariah S | Overall ExperienceThe staff is simply amazing especially the manager that was taking care of my cancellation. If all U-HAUL facilities had the same professional and friendly staff teams, that would be stellar!
oleg c | Overall ExperienceMy 10 years storing things here was great. Just wanted to know if Uhaul could provide a lock cutters on the premises. The disk locks jam after long use and cause the keys to break inside the locks.
NICOLE P | Overall ExperienceVery nice, helpful staff but long lines and waits sometimes.
Marcel P | ReservationI liked where movers were ready to assist you, instead of searching on the internet
Clayton A | Overall ExperienceThe sales agent was very knowledgable.
juliet t | ReservationThank you all for your hard work s/o to the customer rep that help me out.
nashima D | ReservationCustomer service was atrocious. I filed a complaint, and 10 days later I still haven't received any follow-up nor redress. Please contact me ASAP. gabriellaijohnson@gmail.com
gabriella j | Overall ExperienceVery good service, nice room. Helpful employees.... all good!
David J | ReservationMiss Laura; the customer service representative who assisted me with rental of the storage unit was professional, courteous, kind and overall awesome. The cleaning staff is very hard working.
royal b | Overall ExperienceThe staff at U Haul of Pakslope were champs dealing with the long line of customers on Saturday. An extremely busy day and they were professional and courteous - great job!
Alison C | ReservationUpon arrival the line was wrapped around the store, but there were only two employees at the counter. It took one hour to get to the front. They should have separate lines for different services!
Liza C | ReservationGreat service, could not have been more helpful
Alex Y | ReservationAt the facility, staff makes no attempt to work quickly when there is a long line. When I called, I was on hold for a full hour—no one ever picked up. Natl cust svc could not reach anyone by phone/IM.
JENNIFER B | Overall ExperienceExcellent experience.
Cliff L | Overall ExperienceStorage account closure made difficult. You move everything out then go to checkout, only to have the service rep walkie-talkie to someone for a storage check. Then you hope someone heard it. Time!!!
andrew m | Overall ExperienceI like this location, but you need more staff! There is always a line. Other than that, I have no complaints. It's always clean, there are always rental trucks available.
William S | Overall ExperienceI never signed up for your service and constantly receive spam emails with no option to unsubscribe. (Note: Lack of an option to unsubscribe is unlawful)
andrei t | Overall ExperienceRenting this storage unit was so easy and helpful. The facility is so incredibly clean - get your storage unit here if you can.
Sara S | Overall ExperienceSome of the worst service I've ever experienced. So understaffed and some of them incompetent. Way too busy of a location. Two hours to pick up a Ubox and we had to tell the worker it was loaded wrong
Erin T | Overall ExperienceI do like this service.
Andrei D | Overall ExperienceOur experience was wonderful. I especially treasure Mrs. Sylvester, a real person who understands your needs. Her staff well trained to work the crowd efficiently and expeditiously. I would rent again
BONNITA W | Overall ExperienceNeed more staff. Lines were unacceptably long
Samuel W | Overall ExperienceGreat facility.
Daisy T | Overall Experiencenice
Cody W | Overall ExperienceThe units are nice and clean, I wish the staff was more friendlier.
Lucia C | Overall ExperienceI have never seen such poor customer service! Between not answering the phone, not returning phone calls, lack of communication between employees, misinformation multiple times, errors on the order.
susan r | Overall ExperienceTruck parking was too far from storage. Staff was not helpful. Illogical/inefficient layout of storage with low ceilings, no light and a large column in the middle of the storage unit. Bad experience
JOSEPH S | Overall ExperienceI just emptied my storage unit at Uhaul's 4th Ave. and 6th St. location in Park Slope - same unit for 9 years and I've never had a problem. I'd go there again.
PAMELA P | Overall ExperienceMy first time using their storage and I couldn't have wished for a better experience: affordable, convenient and really helpful staff.
Tony B | Overall ExperienceThe staff is slow, under trained, and unorganized. It took me 25 minutes to buy boxes. I will never use another U-Haul facility again based on my experience.
Bryce W | Overall ExperienceDisorganized operation. Ubox arrived to wrong location, Made reservation 30 hours prior to pick up my items from Ubox in my day off, upon arrival was told that reservation does not exist! No excuses
TAY P | Overall ExperienceGreat place probably use again in flor9
WAYNE G | Overall ExperienceVery easy access in and out and the service was excellent
Francis W | Overall Experience