Customer Reviews for U-Haul Moving & Storage of Park Slope

20,582 reviews

394 4th Ave   Park Slope, NY 11215
(At 6th Street)

(718) 237-2893

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 237-2893

394 4th Ave
Park Slope, NY 11215
(At 6th Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Kurtley W. 
Rating:
5.0

Wonderful all around, friendly and helpful employees

Andre L. 
Rating:
5.0

We asked if we can drop the truck the next morning and they said yes. Nobody told us that we're going to lay for that day. Also, what I'd fuel tax? No one said anything about it. And we got charged for fuel even though we brought the tank exactly as we got it.

jonathan V. 
Rating:
5.0

The support staff was very helpful in instructions on how to check in and rent using my cellphone. The process of going through thr procedure of taking a picture of your driver's license and cycling through the various screens that follow can be a bit daunting at first, but the staff helped me . The young lady that assisted me also instucted me as to how I could create an online account and reserve a rental in the future that would expedite the process. In fact I set up an online account following her instruction and reserved a van for the following day. I wiuld like to sdd that the staff servicing the vehicles upon return at the Park Slope location where I rented the van were very polite and helpful and I waited s few short minutes upon returning the vehicle. All in all it was a surprising pleasant and painless experience. I would highly recommend the Pack Slope location as a place to meet your rental needs based upon my experience today.

Rinaldo P. 
Rating:
1.0

This was the worst experience I have ever had renting any type of equipment. The automated process is incredibly annoying and the staff seem to only be there to point you to your phone. Awful experience. Would be better if it was just staff and not automated

roberto B. 
Rating:
5.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

Ernest D. 
Rating:
5.0

Customer did not leave a comment.

Castellanos B. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
1.0

Contradictory information from employees multiple cars were broken.

Owen C. 
Rating:
5.0

Customer did not leave a comment.

Maurice J. 
Rating:
5.0

Everything was Great

Clarence M. 
Rating:
1.0

I do not fault the workers at this location, but rather U-Haul and their awful policies. First, I drove 15 miles, returned the vehicle with the same amount of gas as I found it, and was charged more than $77 for 15 gallons of gas! How is that even possible that this firm could encourage their employees to such despicable behavior. Could we say a mistake was made? If yes, then U-Haul should refund the entirety of the gasoline charge. If U-Haul does not do this, I will dispute the entire rental until done, as well as report you to the Better Business Bureau as a fraudulent company. On the equipment, the passenger mirror kept going out of kilter, so it made it difficult to drive far without stopping to get out and adjut. On the "self-serve" nature of your business model: I ordered a van for 1 p.m., and wasn't out of the location until 2 p.m. I was told to "go find your vehicle" in a lot with more than 50 vans. Seriously? The back was very hard to shut, and could have used, at the very least, some WD40. I know younger generations are used to being treated with total contempt by corporations, but I'm 62, have used U-Haul for more than 35 years, and have never, ever been treated so badly BY THE COMPANY. You have treated your staff with contempt through the self-serve model so you can pay them less, pushed the work on to your customers (we're not guests, else where's the free wine?), and will no doubt do nothing about this complaint other than blame your under-resourced, poorly paid staff. Thus, the Better Business Bureau as my only recourse.

Jocelyn W. 
Rating:
5.0

Staff helpful and pleasant.

Laura H.  |  Online Move In 
Rating:
3.0

Make sure the chargers is working at all time

RAY J. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Brand new cargo van that has less than 900 miles. Staff was extremely nice.

Rinet Y. 
Rating:
3.0

My Ubox was a week delayed, and it took me calling support and reaching multiple people to get any sort of explanation for the delay and when to now expect my things by. I felt like I had to be MEAN to people to get very basic info about the location of literally everything I own from them. The only helpful people I encountered were the employee(s) at the Staten Island location. Everyone else I spoke to was somehow debilitating unhelpful until I called multiple times a day, escalating my issue, which again, was just me asking very basic questions such as … “where are my things?” and “when will they arrive?” It would be VERY beneficial to provide customers with DETAILS on their delay once it is delayed. Seems like not much to ask to want to know …uh, where your things are? and when to expect them? Do better. Literally horrible. I can't express enough how awful this process was

Alyssa C. 
Rating:
5.0

Wonderful service and a clean van that was easy to drive. No complaints!

Barbara B. 
Rating:
2.0

Ubox arrived to Denver two days late, which was not communicated to the third party moving service in a timely manner which led to some confusion. The uhaul of Denver was not very helpful or communicative once the box did arrive, and I encountered a rude customer service rep that kept speaking over me when I was trying to explain the situation over the phone. Not sure if I will use uhaul's services again.

Sean H. 
Rating:
4.0

When I returned the truck, the lot was filled completely with after hours returns I was lucky enough to find a small space to park. Right in front of a 26' jh. The one thing that needs to change is that. Don't let the equipment return stay filled up like that

Yehuda F. 
Rating:
5.0

Sophia was amazing help me it was my first time renting a van. Germaine, Triston and Aaron were great and very helpful Thank you guys 😊

Tremakie S. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

shirley M. 
Rating:
5.0

Customer did not leave a comment.

Arturo A. 
Rating:
4.0

Picking up the U-Haul truck was miserable. There was a massive line of people waiting and the process was so incredibly slow to just speak with someone after I already had a reservation to get the keys and be on my way.

Sean C. 
Rating:
4.0

Despite having made my reservation days in advance, not all equipment was available, when I picked up. As I was moving, it added unnecessary stress as I had relied on U-haul's own offerings.

SOEREN E. 
Rating:
5.0

Nothing the service was great

Terry H. 
Rating:
4.0

Again the only issue I have with the facility is with a worker who works there in the afternoon evening by the name of MaryBeth her attitude and customer service etiquette needs to be improved otherwise she does not fit to work with the company

Jonathan S.  |  Online Move In 
Rating:
4.0

The only issue I have is your worker by the name of Marybeth who works in the afternoon evenings at the facility seems like she is not happy working there cause she has an attitude and a face only a mother would love she needs to change her attitude and customer service etiquette because she lacks in it 100%

Jonathan S.  |  Online Move In 
Rating:
4.0

Staff was extremely knowledgeable, courteous and professional.

Micheal P. 
Rating:
5.0

Customer did not leave a comment.

MANUELLA Y. 
Rating:
5.0

Customer did not leave a comment.

tamara P. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
3.0

Customer did not leave a comment.

Guerline B.  |  Overall Experience 
Rating:
3.0

The drop off situation was ROUGH.

lauren H. 
Rating:
5.0

Customer did not leave a comment.

Akeem K J.  |  First Impressions 
Rating:
1.0

Implement policies as to who comes first on the waiting line, in order to prevent conflict between customers. Simple rules such as “If a customer leaves the line, he or she looses her place” can avoid your company from future lawsuits if violence takes place and someone gets hurt on your property while conducting business. A lady left the line, went outside to her car, and then came back and stood ahead of everyone else. As I proceeded to bring this to the cashier, the lady got really angry and arrogant, and very aggressive. She called me all sorts of name including f***ing Homo and what not. I ask to speak with the manager, she came and said that she really can't do anything because the lady was on the line and she left to her car to make a phone call. I'm a business owner, and am very familiar with the rules of conduct especially when it comes to keeping my customers safe. Avoiding conflict between them is a priority. Again, we are responsible for their well being while they are on our premises.

steve P. 
Rating:
5.0

Customer did not leave a comment.

Octavio S. 
Rating:
2.0

Once again, I had elected to do a contactless pick up of the van I rented. The online interface said I didn't have location services turned on. I checked, and I did. Then it said I wasn't at the location. That was wrong. I was standing in the middle of the Uhaul parking lot. Then it said to scan the barcode on the front of the building. I did that, and THAT DIDN'T WORK EITHER. That meant I had to go into the store. The person who helped me really didn't understand how anything worked. Every new computer screen seemed surprising to her. She asked for help, but the others were helping other people. Most frustrating was that she moved unbelievably slowly and offered me nothing to compensate for how all this nonsense was eating into a pretty short reservation. She also asked if I would bring the van back at 2PM. I was confused because I reserved the van from 11 to 3. I think she just misread the screen, but, again, everything about this experienced seemed to confuse her. I understand when a new employee has trouble, but she didn't seem to be new. This on top of the Uhaul site malfunctions that caused me to go into the building in the first place meant that this whole experience was really bad.

Shelley R. 
Rating:
5.0

You can give the workers here a raise.just kidding.They always make sure the customer is satisfied.

Harold R. 
Rating:
4.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Nothing really to improve, except allowing contactless payment/Apple Pay. I understand though that a physical card is needed sometimes to authorize a charge, but most of the world has their cards saved digitally for ease/prevention of losing it.

Peter J. 
Rating:
5.0

Great rental. Thank you!

Ed P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Sonia A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

First, the fact they won't let you park there when they have plenty of spots is ridiculous (especially considering I only needed a truck for 1-2 hours). It took me 20 minutes to find a spot and walk back. The women at the counter are the rudest, most unaccommodating, unfriendly people I've ever dealt with at UHaul and should be ashamed of their terrible attitudes (especially when I spent over $2k). The one with the name tag that says “owner” was the worst, she's downright just a terrible person. She got all bent out of shape when I called my UBox a Cube. She should learn that it's actually pretty easy to be nice instead of just mean. The fact they wanted to charge me a $50 fee if I didn't pay cash was ridiculous. The truck was parked at the end of a line of trucks, so close together I could barely open the doors or walk between them. There was graffiti all over one side which wasn't noted, and the gas tank was not as full as what they had listed. They said my dolly was in the truck, it wasn't. The only good thing about this location is the guys who check you in when you return the truck, they're great (and we're the last time I returned here). Also, the bald guy driving the fork lift who loads the UBoxes was great. I'll go somewhere else next time, I don't need to spend $2k+ to be treated like dirt.

James S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Adolph R. 
Rating:
5.0

The woman that helped me at the counter was so nice and helpful.

Vincent P. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Everything went well, staff is courteous and friendly. Very easy to rent a truck, as well as easy to return.

Max C. 
Rating:
4.0

I would prefer to rent this equipment in my neighborhood instead of being forced to go miles from my home when I see the equipment I need sitting in your yards, but i am refused the, rental being told everything is reserved. Is this GAME you play in Minority neighborhoods to be able justifying shutting down businesses

Carolyn T. 
Rating:
2.0

The trucks should have full gas. The truck had 1/8 of gas in the tank. Also because I was in a rush, i did not count the bag and there were 4 missing blankets and was charged for it.

Betty A. 
Rating:
5.0

Customer did not leave a comment.

Eli L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Onyelukachukwu H. 
Rating:
3.0

The staff was very unorganized. They were not able to find keys to half of the vans in the parking lot. They gave us a key to a Van which was behind another van for which they did not have the key for. I had to go back in get a new contract , wait for them to find the key to another van they gave me. I have reserved the van online and filled in all the details so what should have been a 5 minute pickup became a 20 minute ordeal.

ShreeKiran C. 
Rating:
5.0

Customer did not leave a comment.

OSHUNREMI ORISH I. 
Rating:
5.0

everyone was so helpful from the woman who checked me in to the man who answered my questions when i dropped off

Hannah W. 
Rating:
5.0

The same thing you are doing now

Kenneth C. 
Rating:
1.0

I left a cash deposit of $100 at the pick-up location and they didn't return it to me when I went to return the truck.

JuanRamn L. 
Rating:
5.0

Paulia Bernard was FANTASTIC and key to helping me with my reservation problem. My pickup location in Boston accidentally gave me the wrong trailer (a different number than was listed on my contract) so when I returned it to Park Slope, the reservation never closed. Paulia spent 90 minutes on the phone tracking down the correct trailer and making sure I wasn't charge. She went above and beyond. Thank you!!

Caroline N. 
Rating:
4.0

More customer service reps to decrease waiting times

Scott G. 
Rating:
1.0

Better customer service with the rental return staff

Rocky T. 
Rating:
3.0

Paulia and Nadiah were wonderful, went out of their way to help me out when things got complicated.

Rachael F. 
Rating:
3.0

The wit to pick up the van I reserved for 9am was far too long. They wanted to charge me over $17 for gas when I drove 6 miles and used less than 1/8 of a tank. I took it to a gas station and spent $10 to fill the tank to the proper level.

Matthew M. 
Rating:
5.0

The staff here is exceptional!!! Definitely will be my go to u-haul location thumbs up

Tanaya Y. 
Rating:
3.0

Customer did not leave a comment.

Lucero R.  |  Overall Experience 
Rating:
2.0

I was charged, multiple times for hidden fees and despite having a VIP voucher for a problem with services last time, I was told I wouldn't be able to redeem it.

Rachael F.  |  Overall Experience 
Rating:
5.0

Everyone and everything great

Vanessa S. 
Rating:
2.0

When i dropped off my rental they said i would have my receipt is 30 minutes and still have not received my receipt.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
1.0

Mobile check in app does not work, tells me my phone number is already in use. Have to wait in long line. Was then charged a fuel fee for returning the van with the same amount of fuel

John O. 
Rating:
5.0

Access to the 3rd Avenue exit. A delivery truck blocked us in for a good while. We kept asking if another exit existed, and they kept saying no, but it does exist. We saw it. I'm not sure if it is supposed to be used as an exit, but it definitely does exists.

Miriam P. 
Rating:
5.0

Customer did not leave a comment.

Jyota B. 
Rating:
3.0

The drop off was absolute chaos and they chose to clean all the vehicles before allowing the line to move up so people could actually drop off their equipment and move on with their days

Melissa N. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Clyde C. 
Rating:
5.0

Customer did not leave a comment.

fredy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angeo C. 
Rating:
5.0

Customer did not leave a comment.

EDDIE L. 
Rating:
5.0

The folks at the Park Slope U-Haul were great and so kind, It was pouring out and they walked us into the office space with an umbrella to keep dry. Made sure we were comfortable while we waited for our uber. Top notch crew there.

Michelle B. 
Rating:
5.0

Everything is always up to standard

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Make it easier to reserve truck online.

georgi M. 
Rating:
5.0

People were kind, willing to help all the time and very profesional.

Mauriio T. 
Rating:
5.0

Customer did not leave a comment.

Clear G. 
Rating:
5.0

I am always in and out quickly at 4th Ave. Staff is always great whether picking up or returning!

Sherard H. 
Rating:
3.0

Customer did not leave a comment.

Noah C. 
Rating:
3.0

The location did not provide the additional add-on equipment such as two trolleys that were reserved the location was closed upon arrival, With little to no customer support

Manuel Z. 
Rating:
5.0

Amazing staff that were very helpful

YVONNE P. 
Rating:
5.0

Small issue with the lockbox during my pickup was quickly and efficiently handled by staff

CHRISTOPHER T. 
Rating:
5.0

N/A

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
4.0

Customer did not leave a comment.

Joseph T. 
Rating:
1.0

I reserved my vehicle days before the moving date. On the last day, They called me and said the vehicle is not available at the location and that I can pick up another vehicle from a different location a few hours later from my original rental time. The second location was almost an hour away from me and it was at traffic hour. When I went there to pick it up, the truck was nowhere to be found and when we found it, the keys were locked inside the truck. One of the employees had to break into the car using two screwdrivers and a metal rod! I tried to drop off the vehicle at the closer location as I reserved before but they told me I'm not allowed to. So I had to drive one hour back just for the drop-off. On top of this, the lady on the phone was not helpful at all and was barely listening to me, and the same for the employees at the location. I will be looking for other rental services in the future. This was truly unacceptable. I'll be calling Uhaul again for a refund.

Selen O. 
Rating:
1.0

in a nutshell - absolutely everything. lost count of how many times I've rented trucks in New York, primarily from this location - which is always the worst. You have an app - which claims contactless collection and return, yet when collecting, the vehicle isn't ready, and the procedure isn't contactless. So when instructed to go inside to collect the keys, I 'skipped the line for key collection' and still had to wait 30 minutes for the keys. How on earth can you explain that? What is the point of having an app (and an account) if that is the outcome??? I ended up wasting more time trying to get your terrible app to work in the first place, then been told I'd have to go inside and deal with the understaffed and seemingly incompetent staff - who have mastered a complete lack of awareness or intention to resolve matters - judging by the reaction of all the other customers in there also waiting excessively for service. If this was an isolated experience I wouldn't bother with the feedback. but it is constant with you guys. your app never works as it claims - and your website isn't much better... probably the most clunky, redundant UX I've encountered - and in 2022 no less. Hire better people. Invest in customer experience - look at how every other vehicle hire platform operates - learn something from their success. Moving is already stressful enough, but you guys always seem to make it worse than it has to be. Your negligence in voluntary and your customers loath you for it.

Julian M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Very crowded seem like they were 1 million things going on but they were able to get me in and out very quickly

Gregory B. 
Rating:
4.0

The fuel in my truck was empty and the tires needed air. They gave me a different truck. I didn't get a link to return it (truck share) and spent 30 minutes trying to, as it was after hours. Several times a warning light came on saying to "shut the engine" due to a problem with the oil. Overall not a good experience

CARRIE T. 
Rating:
4.0

Shorten wait time for pickup.

Andrew P. 
Rating:
2.0

Better customer service, especially the people disconnect trailers. The person who disconnected the trailer was incredibly rude. I was also sent two multiple locations that don't take trailer before getting to this location. Update your system so you know which locations accept trailer and which dont.

Beatriz B. 
Rating:
5.0

Everybody was so kind to me, from the front desk to the woman who checked the vehicle out. A+ service!

Edward B. 
Rating:
2.0

Customer did not leave a comment.

Hilario M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

excellent service faster with the U-Haul app especial in park slope store

LUIS R. 
Rating:
4.0

As advertised.

andrew Z. 
Rating:
5.0

Customer did not leave a comment.

Miriam P.  |  Online Move In 
Rating:
4.0

Only complaint is that when I got to the storage unit it was up a flight of stairs. I went back down and changed it but it would’ve been good if they told me in the first place.

Adam M.  |  Online Move In 
Rating:
1.0

Upon entering I wasn’t given proper instructions on how to access my unit nor retrieve my add on products (boxes and wrapping). Once I was given my unit number, someone else’s lock was on it. After going back into the showroom and waiting 10 minutes I was given a new unit. When I attempted to use the service elevator to go to the unit the access number was denied. I went back downstairs, waited another 10 minutes and was given a card with a replacement code that did work. Once my movers and I were done filling the unit we left the store to pick up another load. When we returned the access code that was put on the card was also denied and the showroom was closed. I was only able to make my final unload because another person let us on the service elevator. Once I got home I realized I was charged for the first month of rental when in my original online order I was offered the promotional 1st month free. I was also charged an extra hour of service for the movers because so much time was wasted returning back and forth to the showroom for a working access code.

Octavia B.  |  Online Move In 
Rating:
5.0

Everyone was super helpful thank you

Lydia M.  |  Online Move In 
Rating:
1.0

Diamond was wonderful help when I was moving in and this review is not based on her service. It is instead based on the management situation. Firstly, there was an extremely long line and only 3 people working. This made wait times horribly long. Secondly, I reserved a large unit a month in advance, because I sold my 2200 sq ft house. I was unable to check in online and had to proceed to the front desk. When I got to the desk the unit was unavailable. And Diamond had to find me several alternative units to compensate for the one larger unit. This provided for a more stressful experience on an already stressful day. All the while, time is literally money as I am paying movers and they are waiting outside for all this to be resolved. By the time, I get to my units it cost me an extra $200 to the movers. I was told the locks would be available to me inside the unit. Once I got to the smaller unit, somebody had stolen the lock and left the empty package on the floor. I had to go back and luckily Diamond provided me with another lock. So, in conclusion Diamond saved the day! But, she shouldn’t have had to. If you hire great people, you should support them in getting the job done right by making sure reserved units are actually reserved and customers don’t wait an hour or more in line. I would probably not choose this location again based on this information.

Olivia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jenny S.  |  Online Move In 
Rating:
5.0

Very kind and interesting to help

Nestor G.  |  First Impressions 
Rating:
5.0

This team was extremely helpful during the moving/storage process.

Jared K.  |  Overall Experience 
Rating:
5.0

Been with Uhaul for many yrs. Never disappointed. Love this place

Desiree T.  |  First Impressions 
Rating:
5.0

The staff there are nice & patient . They make sure you satisfied before you leave

Trevor M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aram T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Evelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren S.  |  Online Move In 
Rating:
5.0

Great

Bashiri J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paola R.  |  Online Move In 
Rating:
4.0

Online did not work, but once we went through the line ... customer service was excelllent .. and though the morning as other things did not work, the staff was great!

Irene K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim F.  |  Online Move In 
Rating:
3.0

It should be way easier than it is to find your unit. For some reason the 10xx-19xx units are spread between both the 1st and the 4th floor

Nikki A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Thomas K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  Online Move In 
Rating:
5.0

Amazing to me!

Kayaswonna W.  |  First Impressions 
Rating:
5.0

Your customer service employees Paulia and Selma could not have been more courteous, informative, and knowledgeable. Uhaul should use these ladies as a model for good customer service. Kudos to them both Sincerely, allen hobbs

Allen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosemary c.  |  Overall Experience 
Rating:
4.0

Reservation was ok, but online payment was a problem. However, it did get resolved promptly.

Sadiq A.  |  Online Move In 
Rating:
5.0

Night access makes a huge difference compared to other places around

OMAR B.  |  Overall Experience 
Rating:
4.0

The best uhaul around the workers are so helpful. They made sure I had everything I needed to move my things into storage

CHLOE E.  |  Online Move In 
Rating:
3.0

There were no cards for use despite being advertised, and it wasn't that they were all in use because there was no one else there when we were. But of the 20 or so carts that were supposed to be there, not one was.

Victoria N.  |  Online Move In 
Rating:
2.0

I made a reservation over the phone for a 20x10x6 unit, which I paid for ahead of time. My reservation was lost. A staff member--one of only two I encountered who kind and tried to be helpful--supported me in reserving the only 20x10x6 unit still available. When my movers and I arrived at the unit, we realized it was much smaller than 20x10x6. I went back and she told me there were no units of that size available; the only one was reserved (I assume that was my unit!). She said I could rent a second unit, which was on a completely different floor and not climate controlled, so my movers told me what size to get and we completed the reservation. She said, "You're all set!" I was not all set. The key card I had didn't grant us access to the floor where the second unit was located. I went back again and she told me she needed to give me a second key card. I have no idea why she didn't do that in the first place. I'm currently arranging for my items to be picked up and moved to a private storage facility. I actually left my keys there for them in an envelope. One of the employees helped me and made a note in my account. She was the second person who was kind and at least attempting to be helpful. If I discover those keys have been "lost"... Most of the staff were rude, incompetent and completely unhelpful. I don't know if other locations are similar in this respect, but I would never recommend this facility and I certainly will never use it again.

Nicole B.  |  First Impressions 
Rating:
4.0

There aren’t enough flatbeds in the loading area and it was not made clear that despite my unit being on the first floor, that there would still be stairs up to my unit which made moving much more difficult. I later found that it is stated on the website but it’s so small and hard to miss, I wish it was made more apparent before renting

Tavis N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARRI S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Z.  |  Overall Experience 
Rating:
5.0

Easy access, clean, Unit was spacious staff were friendly ❤️

Merian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON J.  |  Overall Experience 
Rating:
1.0

The workers don’t help you. As a new customer asking for help on the move in process, getting laughed at and having to figure everything out myself is completely unprofessional.

Celine M.  |  Online Move In 
Rating:
2.0

very rude staff

George N.  |  Overall Experience 
Rating:
4.0

La aplicación es muy larga para efectos de tiempo

Edwin A.  |  Online Move In 
Rating:
4.0

It was a pleasure to experience a well run business with employees who were friendly and good at their job. They were managing many customers at once smoothly.

Kate L.  |  First Impressions 
Rating:
2.0

Not enough carts. Had to wait for hours to get a cart. Also, had no idea what floor the unit was on. Took a while to figure out. And, the website kept giving me an issue regarding an alternate person to contact.

Domagoj A.  |  Online Move In 
Rating:
4.0

The woman that helped me was very nice and professional and helpful.

Julie M.  |  First Impressions 
Rating:
4.0

Great place

Arkady K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Levi H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Shelon J.  |  First Impressions 
Rating:
5.0

Great service please with the service , thank you,

frankie v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina G.  |  Overall Experience 
Rating:
5.0

I had a unit for about 3 years. Everyone was always very helpful. I would highly recommend this store. Thank to everyone for they help and cooperation. C. G.

CARLO P.  |  Overall Experience 
Rating:
2.0

The staff, and UHAUL, have to do a better job of making the experience of being a part of the UHAUL community worth it. Especially from the consumer stand point. The experience I have had at UHAUL of Park Slope has been uncomfortable. And at times, quite prickly, and indifferent. A team member gave my key card to one of my staffers without informing me. That is lazy and in direct communication. Which in sum is a lack of effort. Maybe the UHAUL team feels a little pushed to the side with a new person less system that keeps labor cost down. Most times in these situations team members can take more short cuts as a form of rebellion. Which is dangerous for any brand, or service based business. I feel the experience can be more user friendly for the customer. Hopefully this improves in the future.

Kenneth F.  |  Online Move In 
Rating:
3.0

It took us an incredibly long time to find the unit and figure out how to access it — clearer instructions are needed.

Elena F.  |  Online Move In 
Rating:
5.0

The ease of obtaining a storage due to the quick access of how you can sign up for a unit.

SAMEAK L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Online Move In 
Rating:
3.0

Very crowded staff was not helpful and had a problem getting help had to figure out how to get the plastic off the door to gain access with no help

Kelly B.  |  Online Move In 
Rating:
5.0

I actually ended up having to cancel my storage reservation but your customer service was excellent and I received a refund promptly, thanks!

Greg S.  |  Online Move In 
Rating:
1.0

My service here was TERRIBLE. It’s been problem after problem with them since I started renting with uhaul. I’m actually disgusted.

QUANN'YEJAHMIR-ANTHONY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Online Move In 
Rating:
4.0

There were bugs flying everywhere. We hope they don’t get into our boxes

Jeffrey R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elbio m.  |  Overall Experience 
Rating:
5.0

The lady who attended me was very nice and professional !

Delves r E.  |  First Impressions 
Rating:
4.0

I've been renting a storage unit for a few years. I'm so satisfied with the service. The Manager & Cistomer Service agents are very professional and welcoming which helps put me at ease.

Kim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtwyn J.  |  Overall Experience 
Rating:
5.0

Did you ever apply the first free month as indicated online when I rented the truck and secured the unit at the 4th Ave brooklyn location? James doherty

JAMES D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maksym( Twinkle Group LLC) S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Maksym( Twinkle Group LLC) S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANETTE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milta N.  |  Overall Experience 
Rating:
5.0

The whole experience was seamless. Thank you. One thing I forgot to mention when I was getting the paperwork settled is that I was told an alarm would go off after we untied the zip tie and opened the door to the unit we were transferring to. The alarm did not go off, however.

SUZANNE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWANNA E.  |  Overall Experience 
Rating:
5.0

MaryBeth and others were quite helpful

MARCI P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ceylan e.  |  Overall Experience 
Rating:
4.0

The facility is great. Clean, climate controlled, easy to navigate, wide aisles. The free use of dollies is a life (and back) saver. Once I figured out the check-in, elevator use process, it was smooth sailing. I don't recall being informed that I would receive instructions in an email. This is no reflection on your rep. Marybeth was great. Patient, thorough, professional. I just don't recall being informed about the instructions email. Had I known, I would not have experienced the frustration caused by the delay in completing my move due to not being able to use the elevators. I am grateful to the Park Slope location Manager, Amanda, who was gracious enough to answer my call for assistance with texted instructions. A+ Lastly, I did experience some problems with the card reader in the elevators. At times it would not recognize my information even though I had already checked in. In the final analysis, your products are great, convenient, and very much needed. Moving is so stressful, moving in a time crunch is a nightmare. Checking emails is not a priority during the moving process. Anything that can make the experience easier and less stressful, goes a long way.

Edwin A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael and Tomoko Y.  |  Online Move In 
Rating:
3.0

Your office staff lacks knowledge, common sense, and intelligence. They need to be trained correctly on Uhaul protocols.

YESENIAA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Oswald C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnnie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
5.0

I am very happy with my storage experience! The facility is very clean, secure, and well taken care of, and the people are helpful and friendly. I would absolutely use U-Haul of Park Slope again for future storage needs and highly recommend it to others.

Meredith H.  |  Overall Experience 
Rating:
3.0

One day before, I did everything via online to start my moving seamlessly and immediately. But, in reality, I had to go to counter and waited and did everything again.

Jongwon B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Merian D.  |  First Impressions 
Rating:
4.0

Not enough carts...

jennifer r.  |  First Impressions 
Rating:
5.0

The staff there a great

Jennifer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myles T.  |  Overall Experience 
Rating:
5.0

Mary was thorough with what I needed to know about the storage.

Gloria M.  |  First Impressions 
Rating:
3.0

The storage was fine. However the staff were extremely rude and clearly didn't want to be there.

Thara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

priscilla p.  |  Overall Experience 
Rating: