Customer Reviews for U-Haul Moving & Storage of Park Slope

20,899 reviews

394 4th Ave   Park Slope, NY 11215
(At 6th Street)

(718) 237-2893

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(718) 237-2893

394 4th Ave
Park Slope, NY 11215
(At 6th Street)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The staff was very dismissive. My rental was done improperly during check out because the staff repeatedly sent me back and forth between the outside and inside locations with no communication between them. When I returned my rental after only an hour I was going to be charged for 10,000 miles. When I tried to go to the front to notify them, they repeatedly told me to go outside and wait despite the fact that my phone was on low battery and my entire reservation was on it. There was one young woman who came outside and worked through the issue with me. She was the saving grace of that location.

Nick M. 
Rating:
2.0

Took 45min to get a vehicle because the remote team's approval process hadn't updated to Real ID and thought my license was fake. I tried to get the onsite team to work with me, but they wouldn't until I got a remote support person on the phone to call—and then someone came out and told them to take care of me via the computer. The app/online system still has many kinks to work out, and it'd be best to have more intentional overlap for when things aren't functioning like they're supposed to.

Prentice O. 
Rating:
5.0

Nothing

Francisco M. 
Rating:
2.0

Pick-up was abysmal and took almost 60 minutes with minimal support from on-site staff other than repeating "scan the QR code." We had a 7am pickup and UHaul gave no advance notice they'd have to call a reference to confirm our identity - not easily done at 7am on a Saturday with, again, no advance notice. Two stars rather than one because the gentleman processing the equipment return was quick/efficient.

Chris S. 
Rating:
2.0

poor customer service. Complicated and inefficient check-in process. Dismissive staff. Oil light was on in vehicle-told by an employee to disregard it. gas task was on e when picked up.

Regina P. 
Rating:
5.0

Customer did not leave a comment.

Antonino D. 
Rating:
2.0

Customer did not leave a comment.

Edrees R. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Shao-Yu C.  |  Overall Experience 
Rating:
5.0

The receptionist was very helpful and so were the staff who helped us unload the car.

Rhonda C. 
Rating:
1.0

Terrible service

Cristobal H. 
Rating:
5.0

Customer did not leave a comment.

Moises M. 
Rating:
4.0

The staffs who helped me to understand what's need to be done 2 days before my trip was excellent. However the one who help me upon picking up the vehicle was not so friendly on a scale 1-5 I'll give it a 2 overall everything else was great!

Stanley F. 
Rating:
4.0

Customer did not leave a comment.

Alistair H. 
Rating:
3.0

ENOUGH WITH THE STUPID QR CODE! What could have been a 3 minute interaction with an associate was a 10 minute interaction with my phone and the freaking QR code! It should be default practice to just check customers in, especially since I pre-registered everything else! All of my scores were dragged down by that one problem.

Kathryn K. 
Rating:
5.0

Tienen un servicio muy bueno y si lo recomendaría a quienes lo desean de su servicio gracias

Pedro Luis M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Reginald A. 
Rating:
5.0

Customer did not leave a comment.

JOHNNYE D. 
Rating:
3.0

Your 24/7 APP SUCKS! U-Haul is making billions of dollars I think you can hire people that know how to develop an app that works.

Henry I.  |  First Impressions 
Rating:
4.0

The online registration set up is quite efficient. The only thing that would make it complete is to rethink the descriptions of the various types of spaces. The whole “upper level” phrasing is confusing and makes no sense even when i had it explained to me. Figure out a better way to clarify exactly what each available listing is and you will have a perfect system.

Adam W.  |  Online Move In 
Rating:
5.0

THe onboarding process was laborious and temperamental. The boxes with combos for getting truck keys did not work, very temperamental. When dropoff occurs, we need more clairty on where to drop the keys.

Michael W. 
Rating:
2.0

When I arrived, there were 2 staff members at the check-out and one staff member at the front of the line telling folks they needed to get their truck via Truck Share on the website only. Since I had selected counter pick-up on the website, I asked if I could instead work with one of the staff members at check-out who didn't have customers. The person in line said that wouldn't be an option and I asked to see that in writing and she went to the back to get a manager. Another staff member came out and offered to help me at the desk, though the key for the truck was already in the lock boxes outside, so it couldn't have been completed inside anyhow. You should remove the option for counter check-out on your website so people know ahead of time they will only be able to check out using truck share. And more signage saying there's been a change or understanding staff members who get that people signed up for one thing and are being forced to do something they don't want to do.

NICHOLASTUTOR R. 
Rating:
1.0

Everyone at U-Haul is nice but completely incompetent. No one knows how to do their job. Everyone gives different answers. We were told our u-box could be dropped off at our new home. Then we were told this location doesn't do that. We made an appointment over 24 hours in advance to access our ubox. It wasn't ready when we arrived. Later, when we tried to schedule a drop off of our items to our new place, no one could help us. They just told us to go to u-hauls site to find a company that will pick up the ubox and then drop it back off. Why doesn't Uhaul provide this at all locations? Park Slope can manage to hold onto hundred of boxes but they don't offer a drop off and pick up? I have to find a third party company to do that? The U-haul website wasn't even helpful, as the movers they had listed, DIDN'T EVEN PROVIDE THEIR OWN MOVING VEHICLES. What is this scam? This is the cheapest option for a real reason, You save some money for the cost of a giant headache. I accidentally requested a second ubox drop off online (I thought I was requesting my original box to be dropped off) and when I realized my mistake I called the company to ask them to cancel it. I called 4 times, and talked to 4 people over the course of a few days to have it cancelled. Why did it take 4 times? What did the first 3 people do when they said they cancelled it but didnt? I was told it was cancelled and then I'd receive updates about the upcoming drop off. And finally, we hired Sweet Lou Moves You - HIGHLY RECOMMEND - to come pick up our items at uhaul to drive them to our new place - the uhaul people said we cancelled our reservation to access the ubox. I never leave reviews, but this experience takes the cake. If you can afford to spend a bit more money to make your cross country move easier, do it. We moved from Los Angeles and it's been a headache every step of the way. Their only positive is that they are half the price of every other company. But it comes at a cost for your sanity.

Caitlin S. 
Rating:
3.0

Although when making a mobile reservation, once arrived at the site, the so-called owners/representatives could be more helpful.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Easy Peasy

ANDREW S. 
Rating:
3.0

Customer did not leave a comment.

Monique M. 
Rating:
5.0

Customer did not leave a comment.

Samdai R.  |  Online Move In 
Rating:
1.0

Really poor instructions and way too many steps to do on your phone when picking up. At one point you even have to leave the office and wander around the parking lot to look for your truck before you can proceed. Staff was not helpful. Renting a car is so much simpler. And then they double billed me for the charges after I returned the truck! I challenged it immediately after receiving the emailed receipt but still waiting for a response.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Evens S.  |  Overall Experience 
Rating:
5.0

Customer service was exceptional both on the phone and in person. Daniya was kind and efficient during a very stressful time for renting the truck and then getting a last minute storage space. The guy at truck return was efficient and very kind as well. This goes a long way in my book and I always recommend to everyone this particular location for renting.

kenneth C. 
Rating:
4.0

Very good experience thank you

George F. 
Rating:
3.0

Customer did not leave a comment.

Trenere W. 
Rating:
4.0

When i was going to order truck. app shows $50 dollars off but I didn't get $50 .

Mohammad A. 
Rating:
5.0

Customer did not leave a comment.

Arturo A. 
Rating:
5.0

The van I had made repeated noise around the ceiling of passenger side as we drove around 45 to 50 mph and the faster the van went the more noise the van was making. Please the van for repairs

GEORGEDANIEL E. 
Rating:
4.0

Customer did not leave a comment.

TREVOR J.  |  Online Move In 
Rating:
3.0

Staff members made me feel like I was bothering them for being there

Jamie H.  |  Overall Experience 
Rating:
5.0

Same attention to me, and for everyone customers

Ramon V. 
Rating:
1.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIMFARID T. 
Rating:
3.0

Good morning I'm very disappointed that I reserved a 15 truck in advance in two weeks and said day before that you guys don't have and I had to take 10 feet truck why make the reservation

Fakrul I. 
Rating:
5.0

Make sure when someone reserves a storage locker, that is indicated that it's an upper level one. I ended up losing half an hour, trying to change my locker type to a floor locker.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Bashira J. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

RONALD A.  |  Overall Experience 
Rating:
5.0

I would like to take the time to emphasize that the gentlemen who worked the night shift on Thanksgiving night at the Park Slope location was extremely helpful in helping me navigate the storage unit system. I am a first time customer and he saved me a whole lot of time. Give this man a raise!

Spiros P.  |  Online Move In 
Rating:
1.0

NOT HELPFUL WITH THE ONLINE PROCESS. SHAME ON UHAUL, NOTHING TO DO WITH THE WORKERS, YOU WANT TO RUN A BUSINESS WITHOUT WORKERS

JUANITORAMIRO L. 
Rating:
4.0

The check in process was quite poor. The instructions indicated that I would check the equipment in with a U Haul associate, which I would have preferred, but was told in no understand terms they were not allowed to do it. Frustrating end to an otherwise pleasant experience.

Daniel D. 
Rating:
5.0

Everything seem find to me I don't think that anything else can be added, unless you want to rent it with a nice looking female.Lol

WILLIAM O. 
Rating:
3.0

The Van I rented was parked behind other vans. When I switched vans, it didn't have the equipment inside that I rented. Then when I tried to get a refund for those missing items, I wasn't given the refund.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Great staff - great service - would stay again.

Daniel Z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jose M. 
Rating:
3.0

The problem I have is to make the reservation and pickup trucks easy for seniors, we are not that savvy with internet service it takes up so much time and we become frustrated.

Patricia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARP K. 
Rating:
5.0

Customer did not leave a comment.

Webert A.  |  Overall Experience 
Rating:
5.0

Wonderful! & the cleanest U Haul vehicle I've ever rented. Thanks!

Audrey M. 
Rating:
4.0

Check-In process cumbersome - staff doing well but tools need to evolve.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Jianzhong L. 
Rating:
4.0

Hectic.. and online registration did not work, but staff was excellent once we got thru line.

Irene K. 
Rating:
2.0

itemize your charges on the invoice. The totals are always wrong and there is no way to decipher them. Overcharges always.

Ilya C. 
Rating:
5.0

The online check in and return, along with the staff's guidance, made this experience a really great one. No more long lines waiting for the staff to check you in for a vehicle rental. The staff at this location was particularly helpful and friendly. I was pleasantly surprised.

Laura L. 
Rating:
1.0

Too expensive

Alex S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

TROYELLIOTT C. 
Rating:
1.0

Your online booking service is terrible; very poor usability and bad user experience design. The signage in the facility was also awful -- way too much legal info to find any of the useful info, and the maps are unnecessarily hard to read. A self-service storage facility is a smart idea, but yours is a terrible execution.

Cameron V.  |  Online Move In 
Rating:
5.0

Pick up and drop off was easy. The woman at park slope inside was very helpful. The truck was in excellent condition! The app was convenient to get the truck readily! Thank you for support me with my move!

Rachel F. 
Rating:
1.0

Change the battery. I was double parked and had to have the hazards. They were on for under an hour and the battery died, and I was charged $210 for a jump. I have had and driven many vehicles in my life. Never had a battery died in that amount of time due to the hazards. This was $210 that I did not have to spend. Very upsetting.

daniel T. 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN M.  |  Overall Experience 
Rating:
5.0

Store staff were helpful in dealing with the app

Willis H. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel J. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

Cool

Santiago C. 
Rating:
2.0

Instead of waiting on one person at a time, one of the women was trying to wait on everyone at the same time and it caused a huge mess. Despite whether it be a key pickup only or not, those people still needed equipment and stuff so they basically were just cutting the line but then to balance it the one woman tried to wait on all of us at once to scan the code but then it was just a bunch of people who needed help at once. It was pretty terrible. Normally I have the opposite experience but I haven't been there in a couple months.

Chana L. 
Rating:
5.0

Customer did not leave a comment.

Daqwan G. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

The online/app rental process is much too complicated - too many steps.

Kathryn G. 
Rating:
4.0

The staff were very helpful and professional, especially the guy who helped with the trailer pick up and drop off.

Bruce B. 
Rating:
3.0

This is a huge location. There should be more people working there to help intake. The person at the desk would not check me in. Customers should not be expected to spend 20 minutes taking photos with their phones (which not everyone has) to do a check in. I accidentally put too much gas in the tank and there is no refund policy.

James C. 
Rating:
5.0

Customer did not leave a comment.

Mykhaylo K. 
Rating:
3.0

It seems to always be an issue with retrieving the approval for rental and code especially after going through the e tire long process to receive approval. Then the code box gives problems ots a never ending problem each and every time I rent there must be a better solution yes I know bring back front desk costumer service that would help an ordeal

Jorge P. 
Rating:
1.0

The equipment was totally fine at this location. However, the customer service experience was extremely horrible. As I retrieve my key from the counter, I want to walk out the side door where another customer just walked out of (which was a white customer) had literally just walked out of that same door where the janitor actually held the door for that customer. As I approach the door to walk out that janitor close the door on me and forced me to walk around to another door! This is truly unacceptable! As a black business owner that rents a lot of trucks from U-Haul, I will think twice about going to this location to rent a truck again.

ROBERTT S. 
Rating:
4.0

The location and staff was good, your u-haul truck share 24/7 online check in is terrible. There wasn't a customer there who didn't have problems—young, old. So bad, problems every step of the process for every person.

katherine W. 
Rating:
4.0

The self check in and self checkout were not easy to use. I had to get assistance to get the keys to my vehicle and was not able to check in by myself.

Erica W. 
Rating:
1.0

I absolutely HATE this uhaul location and am excited to think that at the end of the month I can switch to a competitor and NEVER have to deal with the uhaul company ever again. I hope uhaul goes bankrupt and the employees at the store switch places with how difficult they make the lives of their customers, eternally which means forever. Fuck You

Dalton W. 
Rating:
5.0

Uhaul is the name I use for my trucking and storage needs

Gardel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
1.0

They Charged Me An Extra $200 For 2 Days When I Only Had The Van For 1 Day

Utyra S. 
Rating:
5.0

Customer did not leave a comment.

OSCARL C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo T. 
Rating:
5.0

I spent an extra 25 minutes - that I didn't have - in the morning signing in to my phone to complete my pickup. THIS IS NOT AN IMPROVEMENT! It sucked! I already had a reservation and had "checked in" on line before I got there. I STILL had deal with my phone getting on line, signing in, filling out info, turning my camera on, scanning bar codes etc. ENOUGH! The last I want to do on a work/moving day is extra crap like that! This sort of thing is what goes under the heading of "Damaged by improvements" It doesn't help AT ALL! I was ready to pull my hair out before getting behind the wheel. And I don't appreciate having it "spun" as if it's a "feature." Your staff is very nice and good and helpful. Why don't you just let them do their job like they used to before this cooperate policy went into place? You don't pay me to do their work. Hire somebody else to get behind the register if you need more staff... Customers shouldn't be the answer to your staff shortages.

Rex B. 
Rating:
1.0

The pickup and drop off process is atrocious and therefore am looking into other rental truck options.

Cynthia D. 
Rating:
1.0

This was the worst vehicle rental experience I've ever had, by far and hands down.

Patrick D. 
Rating:
5.0

Customer service representative was really helpful and nice. Sorry I didn't get her name though!

Kezie T. 
Rating:
1.0

Overall customer service is lacking. Don't make me use an app to check in and out - if i wanted to use the app I wouldn't come to the store. I had good encounters with the workers generally at this location but was annoyed by having to do all of the work that uhaul should employ people to do. If you can't then you should pay me for my time / give me a discount.

ELEANOR K. 
Rating:
4.0

Customer did not leave a comment.

Vincent P. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
1.0

Self check out process was a hassle and staff did not want to help out

Juan B. 
Rating:
3.0

Customer did not leave a comment.

Avigdor G. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Shenika W. 
Rating:
5.0

Customer did not leave a comment.

Cathy G. 
Rating:
4.0

Actual rental experience is a complete disaster. This thing U-Haul has going with their App/website is too much to expect the average customer to do. Moving and driving in the city is stressful enough without the added burden of technology management. I don't have this problem with Enterprise. Once my documents are in place with them things just move along. With U-Haul every time I visit the process is different and I am told I am doing it incorrectly. It must be impossible to retain employees at that location. Everyone was yelling at them because the process was so confusing. That is no way to start the day. Why must the customer have such an experience when the process is clearly designed to limit customer employee interaction? As a consumer I need an account that is verified with U-Haul so I don't have to spend an hour collecting a van using an online interface purported to save time. Save my license and photo and payment information on my account. Otherwise U-Haul is doing great, the return is not too difficult though there is no way to use the app to return the vehicle ??? The whole customer experience is confounding and that seems unnecessary.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
3.0

The self check out is so slow and faulty. Why can't we just go to the counter with a reservation number and get the key. Also self return almost never works either.

VICTOR R. 
Rating:
3.0

I walked in and asked for a person to check me in as I did not have a standard photo ID. I knew going in the self check in was not going to work for me. Was still asked to do the self check in and while the associate did try to help me, there were multiple problems problems using the self check in option. If they had just checked me in on their computer like I had asked, initially both myself and the associate would have saved 20 mins of back and forth. Other than that everything was fine.

Liam Anderer A. 
Rating:
3.0

The rental van had less than 1/8 tank of gasoline when I started my rental.

PAULHAMPTON E. 
Rating:
1.0

I absolutely hate your screen only(no humans)new check out policy! I will only use Uhaul as a last resort as there are other rental companies that use humans.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

You have a very well-run facility with very professional staff. Thank you!

ALAN D F.  |  Overall Experience 
Rating:
4.0

The location is fine. Your app and website absolutely suck. They have always sucked. I'm on a brand new phone (3rd one since you started this online crap) and it still sucks. Please go back to in person counter service. It's where everyone ends up anyway bc did I mention? Your app and website suck.

Sean K. 
Rating:
5.0

There was a glitch in the system my account was messed up. We arrived at the facility at 6am in a bit of a panic. Isabel was there with her jacket still on she helped us as best as she could. She was very kind and patient I appreciate all of her help.

Tanisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRALISA R.  |  Overall Experience 
Rating:
5.0

Great storage facility, with drive up, off-street parking for load/unload. Clean, safe, with lots of security checks & balances in place. Most of the check-in and check-out processes are done online/smart phone by the customer, so if you're tech-challenged you might need some help.

elisabeth e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REUBEN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHON C.  |  First Impressions 
Rating:
3.0

While the online check in process is very fast, it would be much more helpful if there were descriptions of the room made clear throughout the check out process, even on the final order page. I did not catch that there would be a structural column in the middle of my unit and there was no photo of what that meant and what it would look like. When I began to move my furniture into the unit, I realized my sofa was not going to fit around the column and I had to go to customer service to change my unit. If the office had already closed, I am not sure how I would’ve resolved this issue urgently.

ANGELA W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ana C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Karin H.  |  Overall Experience 
Rating:
2.0

UHaul continues to mail me Late payment Notices, even though I spoke to an agent who said the matter was taken care of. It has caused distress with my relations and I Demand an Apology

PATRICK B.  |  Overall Experience 
Rating:
5.0

Never had an issue with access, paying bills, or anything else. Couldn’t ask for anything else. Even the bathroom are clean, thanks!!

JESSENIA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Okay

Khalid M.  |  Online Move In 
Rating:
5.0

Thanks UHAL

Assem K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela D.  |  Overall Experience 
Rating:
2.0

I didn't realize we booked a unit that required ladder access and there's a heavy couch. The page that lists all the options and sizes should be more clear with that fits into each unit and what is floor level access versus ladder. This is especially helpful for people with physical limitations. I'm pregnant. :) It also wasn't clear if the lock inside the unit is complementary or if we're required to pay for it. Also, the alarm was consistently going off while we were there and no one came to check on it or to turn it off.

Zachary M.  |  Online Move In 
Rating:
2.0

Never again ! The worst experience I ever had with any company and no I would not recommend anyone to uhaul I actually tell everyone I know to never .uhaul is all about collecting money and not about assisting families as soon as you have a hardship and can’t pay your storage is locked and you s**t up for auction the worse . Gratefully I have a aunt and uncle who helped me get my past due caught up and even when I did get caught up the day I got caught up my next month was due the day I got caught up and these ppl locked my unit the day after that . Heartless company and they train the employees to be just the same .you have to physically go there to address your concerns the only one willing to partially help was PAULA !! The actual store manager Amanda was never available to address concerns . Only when you filed a complaint against her is when she’s concerned . Andre Howell was rude and disrespectful telling us to have the customer service pull the phone calls wouldn’t unlock the unit because of our rent and whole time hra sent them a payment They just were too lazy to confirm or look for the payment but was quick to say they wasn’t letting me access our things disgusting group of people they are mean horrible ppl really sad I hope neither one of them are never in a situation like ours because I do believe that karma comes to bite you .

QUANN'YEJAHMIR-ANTHONY D.  |  Overall Experience 
Rating:
5.0

There are other storage facilities in the area but, I always use 4th ave for my storage needs

Gardel P.  |  Online Move In 
Rating:
4.0

My name is Miguel Aquino And I’m Owner of business I appreciate Amanda GM of the facility that help me move my business storage to the facility at park slope. I have been working with the facility for a few months now and I can say that the customer services is great, specially of a couple of workers. Kevin from outside helping me to get my truck. Diamond from the counter. Amanda she is doing great job in the facility.

MIGUEL A.  |  Online Move In 
Rating:
1.0

My access code was not working and customer service told me to come back the next day. I was at the storage unit with all my stuff and I was told to somehow pack all my stuff up, keep it somewhere overnight and come back the next day. Ridiculous. If your equipment isn’t working then there needs to be a contingency plan for people who need to keep their belongings somewhere.

Aminat A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Webert A.  |  Online Move In 
Rating:
5.0

The staff at customer service was super helpful and very patient with all my questions and problems. I am still trying to get the truck situation finished. I took the truck on 9/30 9:00 am and returned it at 6:45 Pm on 9/30. And you website online keeps bumping me off.

Jennifer N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MALCOLM P.  |  Overall Experience 
Rating:
4.0

Sometimes carts are all gone and we had to wait some times. Also, parking was a bit difficult to find. Those two were not great but other than that we had a great experience. Thank you so much. Miwako

Miwako R.  |  Overall Experience 
Rating:
5.0

Staff helpful and pleasant.

Laura H.  |  Online Move In 
Rating:
4.0

Again the only issue I have with the facility is with a worker who works there in the afternoon evening by the name of MaryBeth her attitude and customer service etiquette needs to be improved otherwise she does not fit to work with the company

Orlando U.  |  Online Move In 
Rating:
4.0

The only issue I have is your worker by the name of Marybeth who works in the afternoon evenings at the facility seems like she is not happy working there cause she has an attitude and a face only a mother would love she needs to change her attitude and customer service etiquette because she lacks in it 100%

Orlando U.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Guerline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Akeem K J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eli L.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lucero R.  |  Overall Experience 
Rating:
2.0

I was charged, multiple times for hidden fees and despite having a VIP voucher for a problem with services last time, I was told I wouldn't be able to redeem it.

Rachael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fredy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam P.  |  Online Move In 
Rating:
4.0

Only complaint is that when I got to the storage unit it was up a flight of stairs. I went back down and changed it but it would’ve been good if they told me in the first place.

Adam M.  |  Online Move In 
Rating:
1.0

Upon entering I wasn’t given proper instructions on how to access my unit nor retrieve my add on products (boxes and wrapping). Once I was given my unit number, someone else’s lock was on it. After going back into the showroom and waiting 10 minutes I was given a new unit. When I attempted to use the service elevator to go to the unit the access number was denied. I went back downstairs, waited another 10 minutes and was given a card with a replacement code that did work. Once my movers and I were done filling the unit we left the store to pick up another load. When we returned the access code that was put on the card was also denied and the showroom was closed. I was only able to make my final unload because another person let us on the service elevator. Once I got home I realized I was charged for the first month of rental when in my original online order I was offered the promotional 1st month free. I was also charged an extra hour of service for the movers because so much time was wasted returning back and forth to the showroom for a working access code.

Octavia B.  |  Online Move In 
Rating:
5.0

Everyone was super helpful thank you

Lydia M.  |  Online Move In 
Rating:
1.0

Diamond was wonderful help when I was moving in and this review is not based on her service. It is instead based on the management situation. Firstly, there was an extremely long line and only 3 people working. This made wait times horribly long. Secondly, I reserved a large unit a month in advance, because I sold my 2200 sq ft house. I was unable to check in online and had to proceed to the front desk. When I got to the desk the unit was unavailable. And Diamond had to find me several alternative units to compensate for the one larger unit. This provided for a more stressful experience on an already stressful day. All the while, time is literally money as I am paying movers and they are waiting outside for all this to be resolved. By the time, I get to my units it cost me an extra $200 to the movers. I was told the locks would be available to me inside the unit. Once I got to the smaller unit, somebody had stolen the lock and left the empty package on the floor. I had to go back and luckily Diamond provided me with another lock. So, in conclusion Diamond saved the day! But, she shouldn’t have had to. If you hire great people, you should support them in getting the job done right by making sure reserved units are actually reserved and customers don’t wait an hour or more in line. I would probably not choose this location again based on this information.

Olivia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jenny S.  |  Online Move In 
Rating:
5.0

Very kind and interesting to help

Nestor G.  |  First Impressions 
Rating:
5.0

This team was extremely helpful during the moving/storage process.

Jared K.  |  Overall Experience 
Rating:
5.0

Been with Uhaul for many yrs. Never disappointed. Love this place

Desiree T.  |  First Impressions 
Rating:
5.0

The staff there are nice & patient . They make sure you satisfied before you leave

Trevor M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aram T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Evelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren S.  |  Online Move In 
Rating:
5.0

Great

Bashiri J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paola R.  |  Online Move In 
Rating:
4.0

Online did not work, but once we went through the line ... customer service was excelllent .. and though the morning as other things did not work, the staff was great!

Irene K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim F.  |  Online Move In 
Rating:
3.0

It should be way easier than it is to find your unit. For some reason the 10xx-19xx units are spread between both the 1st and the 4th floor

Nikki A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Thomas K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily S.  |  Online Move In 
Rating:
5.0

Amazing to me!

Kayaswonna W.  |  First Impressions 
Rating:
5.0

Your customer service employees Paulia and Selma could not have been more courteous, informative, and knowledgeable. Uhaul should use these ladies as a model for good customer service. Kudos to them both Sincerely, allen hobbs

Allen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosemary c.  |  Overall Experience 
Rating:
4.0

Reservation was ok, but online payment was a problem. However, it did get resolved promptly.

Sadiq A.  |  Online Move In 
Rating:
5.0

Night access makes a huge difference compared to other places around

OMAR B.  |  Overall Experience 
Rating:
4.0

The best uhaul around the workers are so helpful. They made sure I had everything I needed to move my things into storage

CHLOE E.  |  Online Move In 
Rating:
3.0

There were no cards for use despite being advertised, and it wasn't that they were all in use because there was no one else there when we were. But of the 20 or so carts that were supposed to be there, not one was.

Victoria N.  |  Online Move In 
Rating:
2.0

I made a reservation over the phone for a 20x10x6 unit, which I paid for ahead of time. My reservation was lost. A staff member--one of only two I encountered who kind and tried to be helpful--supported me in reserving the only 20x10x6 unit still available. When my movers and I arrived at the unit, we realized it was much smaller than 20x10x6. I went back and she told me there were no units of that size available; the only one was reserved (I assume that was my unit!). She said I could rent a second unit, which was on a completely different floor and not climate controlled, so my movers told me what size to get and we completed the reservation. She said, "You're all set!" I was not all set. The key card I had didn't grant us access to the floor where the second unit was located. I went back again and she told me she needed to give me a second key card. I have no idea why she didn't do that in the first place. I'm currently arranging for my items to be picked up and moved to a private storage facility. I actually left my keys there for them in an envelope. One of the employees helped me and made a note in my account. She was the second person who was kind and at least attempting to be helpful. If I discover those keys have been "lost"... Most of the staff were rude, incompetent and completely unhelpful. I don't know if other locations are similar in this respect, but I would never recommend this facility and I certainly will never use it again.

Nicole B.  |  First Impressions 
Rating:
4.0

There aren’t enough flatbeds in the loading area and it was not made clear that despite my unit being on the first floor, that there would still be stairs up to my unit which made moving much more difficult. I later found that it is stated on the website but it’s so small and hard to miss, I wish it was made more apparent before renting

Tavis N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARRI S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Z.  |  Overall Experience 
Rating:
5.0

Easy access, clean, Unit was spacious staff were friendly ❤️

Merian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON J.  |  Overall Experience 
Rating:
1.0

The workers don’t help you. As a new customer asking for help on the move in process, getting laughed at and having to figure everything out myself is completely unprofessional.

Celine M.  |  Online Move In 
Rating:
2.0

very rude staff

George N.  |  Overall Experience 
Rating:
4.0

La aplicación es muy larga para efectos de tiempo

Edwin A.  |  Online Move In 
Rating:
4.0

It was a pleasure to experience a well run business with employees who were friendly and good at their job. They were managing many customers at once smoothly.

Kate L.  |  First Impressions 
Rating:
2.0

Not enough carts. Had to wait for hours to get a cart. Also, had no idea what floor the unit was on. Took a while to figure out. And, the website kept giving me an issue regarding an alternate person to contact.

Domagoj A.  |  Online Move In 
Rating:
4.0

The woman that helped me was very nice and professional and helpful.

Julie M.  |  First Impressions 
Rating:
4.0

Great place

VYACHESLAV F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Levi H.  |  Online Move In 
Rating: