Customer Reviews for U-Haul Moving & Storage of Parkslope

19,310 reviews

394 4th Ave   Parkslope, NY 11215
(At 6th Street)

(718) 237-2893

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 237-2893

394 4th Ave
Parkslope, NY 11215
(At 6th Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julia B.  |  Overall Experience 
Rating:
5.0

The staff here is outstanding in my opinion!

Aaron C. 
Rating:
5.0

Superb experience with staff and facility!

HAROLD P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

Babur K. 
Rating:
5.0

Great facility. I always felt like my items were safe.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUMBERTOMACARIO H. 
Rating:
3.0

Customer did not leave a comment.

TUESDAY S. 
Rating:
2.0

I was supposed to be able to use the app to pick up my truck. None of that worked so I had to wait on line. I had ordered accessories (pads, etc) but the clerk said there was nothing about them on my order so I rented another set, then someone called later wanting to know why I hadn't picked things up. And I have received no refund for that order. Overall the process was confusing, time-consuming and irritating and I would not use UHaul again.

KENNETHS F. 
Rating:
5.0

Customer did not leave a comment.

OREST H. 
Rating:
5.0

I had my 2 bedrooms stored there for over two years and every thing was as if it was just as I put them. I occasionally come to check and the staff is always forever graceful and helpful.

GARRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELROYA A. 
Rating:
5.0

Customer did not leave a comment.

WAQAR A. 
Rating:
5.0

Customer did not leave a comment.

Baruch S. 
Rating:
5.0

Excellent

YUVAL R. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The miles

DWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

IRINA B.  |  Overall Experience 
Rating:
5.0

Staff was friendly, courteous and patient!! Thank you Paulia, Tya and MaryBeth!

Debby S.  |  First Impressions 
Rating:
5.0

Two young men with Jamaican accents that were working hard to clean returned vehicles helped me a lot. I didn't catch their names but much respect for working hard in 6 degree weather outside. Great employees, you are lucky to have them. Best, Michael

MICHAELDON F. 
Rating:
5.0

The people working at the UHaul were all very nice and helpful.

Mary-Ellen P. 
Rating:
3.0

Customer did not leave a comment.

Dovber G. 
Rating:
5.0

Customer did not leave a comment.

Ondreya S. 
Rating:
3.0

When I picked up the truck I was told it would have 1/8 tank of gas. The gauge appeared roughly at the 1/8 line (slightly below but I am not the type to go back inside and demand a new truck) but the second I pulled out of the parking lot, it rested on empty and the gas light came on. Since I was already having to get gas before I could make my trip, I didn't turn around to ask for a new truck especially given the original wait time. Why not provide customers a full tank of gas and ask them to return it full instead of trying to make a few bucks off forcing them to put more gas in then you gave them?

ERIKM A. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

Siddharth M. 
Rating:
5.0

Customer did not leave a comment.

MOSHEELAZAR D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

You guys did a great job and I was very happy for what I needed it

GREGORIO J. 
Rating:
5.0

Customer did not leave a comment.

OURIEL B. 
Rating:
5.0

Last night we rented alot of vans and Danija was very helpful and patient. I had a good experience here. Thanks!

Menachem mendel G. 
Rating:
5.0

I had a very good experience here along with my companions who rented. Danija did a really good job and made the process easy. Thank you!

David H. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED S. 
Rating:
5.0

None

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

Jose H A.  |  Overall Experience 
Rating:
5.0

Just keep the good working.

Jorge O. 
Rating:
3.0

Customer did not leave a comment.

EVANM H. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO T. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERV B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL. O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIDH L. 
Rating:
5.0

I have a dispute regarding the "gas charge" that was added to my final bill. I filled the tank back up to the amount that was in the tank when I picked up the van. I have a photo of the gas gauge taken at 9:14am before started the van and drove away from the U-Haul on 4th Avenue in Brooklyn.

Rex B. 
Rating:
5.0

Customer did not leave a comment.

EUGENE D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JENNIFERJEANOT B. 
Rating:
5.0

Customer did not leave a comment.

JATANIA M.  |  Overall Experience 
Rating:
5.0

394 4Th Ave Park Slope Uhaul location is by far the best experience entering and returning truck rental The guys that help with trucks going and returning at this location are awesomeness. The rep answered the phone right away and took care of me as well as the guy who took the truck key 🔑 thank you. I still highly recommend removing the middle cup and tray for leg n foot space

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
3.0

Customer did not leave a comment.

Sergio Y. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

EVANG B. 
Rating:
1.0

The employees were not helpful, rude, impolite. She interrupted her service with me and entertained another customer not in line. I was charged for $25.00 for "CDW coverage" without explanation. With 8 miles used of the van I remembered she said $1.50/mile but she charged me $1.79 and gasoline 5gal for 8 miles.-$22.50?

KENNETH O. 
Rating:
5.0

It would be useful if you would include a scraper in the winter. I had a hard time cleaning windshield after 6 in snowstorm. Maybe you could make it an item that people have to return so that some drivers don't keep the scraper!

LISAM F. 
Rating:
5.0

This experience was stellar! The moving company recommended for loading was extremely efficient and maximized our space in the U-Box. Our U-box arrived to our destination early (which we loved) and the drop off and pick up of the box was seamless. Cannot recommend enough.

Roxanne Z. 
Rating:
5.0

Efficiency and staffing is great, however, speed sometimes seemed to be prioritized over hearing what customer was saying/asking about

RAQUEL C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED H. 
Rating:
5.0

Very professional

FITZPATRI S. 
Rating:
5.0

Drop off guys we're extremely nice and accommodating.

James S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIAT S C. 
Rating:
5.0

Most of our goods arrived safely, but there was some icy/water damage for some personally meaningful items at the front of the container. I was disappointed to see this given how much pride Uhaul seems to take in the containers working well. Not sure if this is a winter specific problem or if water issues are somewhat common.

Rebecca S. 
Rating:
2.0

Customer did not leave a comment.

Faris A. 
Rating:
5.0

awesome

JABA S. 
Rating:
3.0

absolutely no parking to leave your vehicle on street. i drove around and had to drive back home and cab it both ways which was an additional $30 and waste of 1 hour

GERARD E. 
Rating:
5.0

customer service was helpful, efficient, and friendly.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo G. 
Rating:
5.0

Customer did not leave a comment.

KIMRONT C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chandan S. 
Rating:
5.0

The women working behind the desk were fabulous - helpful, kind, and efficient. The mobile pick up was a little confusing to me, but they helped get me totally sorted.

ALEXANDRA D. 
Rating:
4.0

N/A

Theodore H. 
Rating:
5.0

Very quick and easy process, kind and helpful staff!

Isaac C. 
Rating:
3.0

While I unpacked and loaded my space, a loud alarm would go off intermittently and this added a layer of stress and discomfort to our experience. This occured on a number of visits to the space Also the magnetic stop my card did not work on the outside sensor adding to the stress of our experience.

Johanna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILTON G. 
Rating:
5.0

Customer did not leave a comment.

ANGELO T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

just a bit dirty in the front of trucks. seatbelt had a smell and the drivers wheel was very sticky and a little musty

Paula B. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

LEUNGR M. 
Rating:
5.0

Customer did not leave a comment.

WILLAMAIN S. 
Rating:
3.0

Customer did not leave a comment.

INAN C. 
Rating:
4.0

Love the online check-in and return process, very straightforward and safe during covid!

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

RUSHABH D. 
Rating:
5.0

Agents are very friendly and has really good customer service! I would highly recommend these people and this specific location in general! M

Rommel A. 
Rating:
5.0

Customer did not leave a comment.

Sebastian S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

Everything good except inability to speak to a human for issues

PHILIPF G. 
Rating:
5.0

Customer did not leave a comment.

Erin P. 
Rating:
5.0

Smooth Sailing

allan G. 
Rating:
3.0

Some staff are not helpful when asking questions and fail to provide the requisite information needed to act efficiently.

JAMAL S.  |  Overall Experience 
Rating:
5.0

Return process on phone should be better. It did not let me finish as it kept restarting when taking photos of the vehicle. Emailing uhaul fixed the problem. It's a system issue, not an individual site problem.

LUKASZ C. 
Rating:
5.0

Keep up the good customer service.

QUILVIOJ C. 
Rating:
4.0

They were very accommodating from making me aware that they didn't have a 15 foot truck to having a solution. They also were very accommodating to give me a discount because of the inconvenience I encountered.

Joseph Q. 
Rating:
5.0

Customer did not leave a comment.

ILYA Z. 
Rating:
3.0

Customer did not leave a comment.

ASHELLEBIANCA K. 
Rating:
3.0

When customers rent extra equipment and the blanket pads, ensure they actually make it to the truck

Patrick B. 
Rating:
5.0

Customer service went above and beyond to walk me through my options and get me the rate I was looking for -- this all worked out perfectly!

JASONROBERT P. 
Rating:
3.0

I hope the reception ladies could be more concentrated on the job! It is mine first time there! If they could me more information! I could save a lot time

Chen Z. 
Rating:
5.0

The service was excellent

Eustace M. 
Rating:
4.0

Explain ezpass usage I want to leave with a full tank of gas not 5/ 16 explain what towlight on dash means

JAMESTERENCE F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
3.0

I was wrongly charged for a late return and lost keys. Both of which did not happen. I called and got the charges reversed but had I not looked at the charge I would be out $160 dollars. This place should be looked into. I dropped my van off 3-4hrs early and returned the keys properly.

Cory C. 
Rating:
1.0

Customer did not leave a comment.

JERRYW L. 
Rating:
1.0

Customer did not leave a comment.

Curtis W. 
Rating:
4.0

Missing any smartphone recharge adapter, need to built in either IOS and android phone charge USB ports

RAYMONDW M W. 
Rating:
4.0

Customer did not leave a comment.

MD U. 
Rating:
3.0

Customer did not leave a comment.

Abdel H. 
Rating:
5.0

Customer did not leave a comment.

NEAL H. 
Rating:
3.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERV B. 
Rating:
4.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

BABAK S. 
Rating:
5.0

Customer did not leave a comment.

KWASIO J. 
Rating:
1.0

Customer did not leave a comment.

ALEKSANDR B. 
Rating:
2.0

Customer service was horrible. I arrived to see a clerk at the computer and a man wearing a U-Haul cap behind the counter with her. She never acknowledged my presence, not even to look up and greet me, let me know she would be with me momentarily- nothing. I assumed that both were U-Haul employees, so when I asked if there was someone there that could help me, since I was in a hurry to get the move done, she snapped that the person behind the counter was first. I said ”but he's an employee,” and they both replied that he was not. Confusing since the man was BEHIND the counter wearing a U-Haul cap. The clerk treated me like I was a nuisance, and even questions I had about the bill were answered disrespectfully. This was an unpleasant interaction and a crappy way to start the process. Train your clerks to treat your INCOME bringing customers with respect.

Jane S. 
Rating:
5.0

Just a little more speed on the return of equipment interaction with the outside employee.

CHRISTOPHERA H. 
Rating:
3.0

The customer service is very unfriendly and very unwelcoming

FRANCISCOEULOGIO V. 
Rating:
5.0

Customer did not leave a comment.

maribel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMESPATRICK G. 
Rating:
1.0

Terrible

Sophia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALIA H.  |  Overall Experience 
Rating:
2.0

The alarms constantly going off is insane and extremely unpleasant. I’ve been in and out of the facility on various occasions and this is an ongoing problem, not a one time thing. Besides being extremely unpleasant, there is no point in having alarms if the entire staff has been trained to ignore them. (Which is exactly what they told me to do) I also think you need some sort of trash removal service. I would have happily paid to have the stuff I no longer needed taken to a dump for me if that was an option. Would be a win-win for you and your customers

Jason F.  |  Overall Experience 
Rating:
5.0

Great service the ladies at the desk was helpful especially for a person moving into a new place.

Neal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra w.  |  Overall Experience 
Rating:
5.0

The customer service very nice, willing to guide you to the right place.

Jose H A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DORJEE L.  |  Overall Experience 
Rating:
3.0

A lot of homeless people

Sebastian G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICA L.  |  Overall Experience 
Rating:
5.0

Ms Sophie was very nice and understanding and helped me regarding my issues. Thank you so much!

Sandra D.  |  Overall Experience 
Rating:
4.0

The moving in after hours was bad , no instructions for checking in specific to the location . But DANIJA at the park slope location is excellent 5 stars for her

DOUGAL G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sherry S.  |  First Impressions 
Rating:
4.0

Very helpful and convenient at the Parkslope location and the staff are professional.

Jashane P.  |  First Impressions 
Rating:
5.0

Very good service this location is the best 4th Ave Brooklyn

Brenton B.  |  Overall Experience 
Rating:
5.0

Very easy and pain free experience. I had to store things after a flood, and this was perfect.

LOIS A.  |  Overall Experience 
Rating:
5.0

Happy to have you serving the community. Just keep it up.

mohamed s.  |  First Impressions 
Rating:
4.0

The counterperson was extremely helpful.

victoria d.  |  Overall Experience 
Rating:
5.0

Cory was an amazing guy and totally helped me out in a difficult situation at a late hour on a weekend. Much appreciated and above and beyond! He is an asset to the company.

Kimberly K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

caridad m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarajane B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paulia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nellie R.  |  Overall Experience 
Rating:
4.0

I am satisfied for now.

ANTHONY A.  |  First Impressions 
Rating:
5.0

The Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.

Zlona Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

Stuff was the best!!!

Jennifer L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

courtney g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

reginald B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREW G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernesto M.  |  Overall Experience 
Rating:
5.0

Best storage and staff ever!

CIRILAROSE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph D.  |  Overall Experience 
Rating:
3.0

The ability to navigate to the actual location online... to cancel service or to contact the facility is an utter embarrassment. The Uhaul site and automated system is not geared to the self storage customer. Its a tangled web that is not service by the call centers. There is insufficient staff to handle phone calls. In person one is confronted with a disinterested representative. Your staffing is woefully disappointing.

CHARLES H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lida D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margarita M.  |  First Impressions 
Rating:
5.0

They were extremely busy but every single employee was very helpful and kind. I’m very impressed with how smoothly they handled the chaos! Excellent excellent group of employees that made moving out so stress free. Thanks!!

COURTNEY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marco N.  |  First Impressions 
Rating:
5.0

I emptied the storage unit because I got rid of some items and was not storing very much in the unit.

Erica W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie M.  |  First Impressions 
Rating:
5.0

Very clean facility, very safe. Loved there was a place for clothing and things u didn’t want anymore. Will highly recommend to others!!

LINDA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOHDAN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brit R.  |  First Impressions 
Rating:
3.0

Staff was not very friendly or forthcoming. Didn’t have my answers to my questions and was very rude.

Thara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cihai S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andrew W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikhil K.  |  Online Move In 
Rating:
4.0

Easy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.

Tina M.  |  First Impressions 
Rating:
1.0

Confusing access, no parking spit on the premises. Nobody there to welcome you.

Francesco B.  |  Online Move In 
Rating:
5.0

THANK YOU SOOO MUCH MS.SOPHIA

Chyna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna f.  |  First Impressions 
Rating:
5.0

The lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with her

Jahaira F.  |  First Impressions 
Rating:
1.0

It took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.

Joshua M.  |  Online Move In 
Rating:
4.0

I had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.

Boris D.  |  First Impressions 
Rating:
5.0

The usual fine service from the helpful, efficient staff.

LEE D.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly

LEROY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
3.0

Excellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.

Chirlane M.  |  Online Move In 
Rating:
2.0

Paulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.

LENOX W.  |  First Impressions 
Rating:
4.0

Uhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of “drop off”. The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was good

Alexis A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DESIREE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVINGREGORY M.  |  First Impressions 
Rating:
5.0

Awesome Job!

Shanice T.  |  First Impressions 
Rating:
4.0

24 access would be great

Johnny N.  |  First Impressions 
Rating:
4.0

It was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.

Faith M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dawne E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKQUELINE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lovsky L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roberto A.  |  Online Move In 
Rating:
4.0

Everything was good, but there was a deafening alarm that kept going off for unknown reasons - not great

Kent J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHELLE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria P.  |  First Impressions 
Rating:
4.0

The line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.

Michael S.  |  First Impressions 
Rating:
2.0

The unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn’t have the information we’d given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn’t take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.

Kelly G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KELLEY F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SINJE L.  |  First Impressions 
Rating:
5.0

Great job!

Theodore U.  |  First Impressions 
Rating:
5.0

Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!

Margot P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jennifer s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NANETTE V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david c.  |  First Impressions 
Rating:
4.0

Authentic!!! Pleasant workers and ez to navigate.

javon w.  |  First Impressions 
Rating:
5.0

The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.

Shondel S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie S.  |  Online Move In 
Rating:
1.0

Terrible customer service. Tried to rent storage on-line, system wasn’t working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.

RICHARD O.  |  First Impressions 
Rating:
4.0

Pleasant folks at the front desk. stressful job.

JASON C.  |  First Impressions 
Rating:
3.0

Honestly... it took 30 min to finally get my storage unit! It’s so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.

marine k.  |  First Impressions 
Rating:
3.0

Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricardo n.  |  First Impressions 
Rating:
1.0

Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.

MARC A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M.  |  First Impressions 
Rating:
1.0

The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld

Charles H.  |  First Impressions 
Rating:
5.0

Need to be super clear what your terms mean - split level, upper level, etc

ALEXANDERFARHAD M.  |  First Impressions 
Rating:
5.0

Convenient location and previous knowledge of your services.

george S.  |  First Impressions 
Rating:
4.0

Too much for an email

fiona m.  |  First Impressions 
Rating:
5.0

I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y

SYLVESTER W.  |  First Impressions 
Rating:
4.0

There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.

Dessislava S.  |  First Impressions 
Rating:
5.0

Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. Thank you!

Michael K.  |  First Impressions 
Rating:
1.0

DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address

Robert L.  |  First Impressions 
Rating:
5.0

Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.

Brittany C.  |  Online Move In 
Rating:
2.0

incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.

George H.  |  First Impressions 
Rating:
3.0

My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.

Heather D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathy g.  |  First Impressions 
Rating:
4.0

Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.

Christine H.  |  First Impressions 
Rating:
4.0

I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!

Ayodeji B.  |  First Impressions 
Rating:
3.0

I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.

anna b.  |  First Impressions 
Rating:
1.0

The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.

Chance B.  |  First Impressions 
Rating:
5.0

the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.

emily u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtwyn J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stanley W.  |  First Impressions 
Rating:
2.0

My customer service was very poor no real help or directions.

selema t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anthony M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
3.0

Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.

Shakola W.  |  First Impressions 
Rating:
5.0

Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.

Nydia T.  |  First Impressions 
Rating:
4.0

since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't

Saundra G.  |  First Impressions 
Rating:
5.0

We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.

Meredith H.  |  First Impressions 
Rating:
5.0

MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

LAURA W.  |  First Impressions 
Rating:
5.0

Everyone was courteous and helpful

Zlona Z.  |  First Impressions 
Rating:
2.0

The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

MURRAY R.  |  First Impressions 
Rating:
5.0

Friendly and efficient staff!

Elena O.  |  First Impressions 
Rating:
3.0

Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

michelle d.  |  First Impressions 
Rating:
5.0

Clean and covenient.

Nelson R.  |  Reservation 
Rating:
4.0

Very nice, helpful staff but long lines and waits sometimes.

Roger P.  |  Reservation 
No reviews have been submitted for this location.

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