Customer Reviews for U-Haul Moving & Storage of Pasadena

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pasadena

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Kristen D. on

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ROXANNA B. on

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Thea T. on

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Kimberly W. on

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I reserved a truck on line for a specific date and time. When I arrived the truck had already been inspected, and was ready to go. My move took longer than expected, and a courtesy clerk called to see if everything was ok. She also provided me with instructions for dropping off the truck after hours. I really appreciated the hospitality and superior custmoer service. Thank you UHaul!

NESTOR L. on

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Scott C. on

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Nothing. You guys were great!

CHRISTOPHER B. on

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mike y. on

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Explain or provide documentation to the extent of coverage of UHaul's road side assistance.

phoenix t. on

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This is actually for the call center. I called ahead to ask if I could park my car at Uhaul. The lady said no, but the clerk at the location said I could. The call center should be updated on the situation at the Uhaul location (pasadena - raymond ave).

DAVID Z. on

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From the moment I walked into the U-Haul office. I was treated with respect. The transaction went smoothly. Every was nice and treated me any my helper with respect. I give this place an A Plus. The Truck and nice and clean. Great truck to drive. Had no problems. My use of the truck was super!. Had a great time driving the truck. I was sad when I had to return it.

JULZ M. on

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From the Yelp reviews I had low expectations on the customer service, turns out it was a great experience. Fast and easy which a customer always appreciates. Keep up the good work as excellence in customer service will take you far.

Kimberly O. on

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KRISTOPHER S. on

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Very easy to work with staff and on-site parking!

Roger S. on

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FREDERICK M. on

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Upon returning the equipment we had to go get an employee from inside despite signage instructing us to remain with our equipment.

ALLAN A. on

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Greg H. on

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all staff from inside to yard all very helpful & friendly,,,,,,u doing great

Nelly N. on

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Show more interest for the customer.

Jesus H. on

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Michael N. on

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quick, friendly service; well maintained truck; everything was perfect.

Joseph K K. on

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ADAM L. on

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Overall great. Good service, nice, polite, clean bathroom too.

Elizabeth D. on

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Elizabeth D. on

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JUDITH V. on

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ARSENIY A. on

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Everything was great. Quick in/out. Other than that, Wesley (helped check the van in/out) was terrific.

Wayne B. on

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Very easy and quick equipment return. Thanks.

JIYEONG N. on

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Tom M on

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Excellent service. Highly recommend.

Masai B. on

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I was not happy with the extra surprize $25.00 charge for a cleaning free. What I thought would be a 19.99 rental plus tax turned into a $75.00 rental ;( I want my $25.00 back, it was only a bit of rain water and a few leaves. If I don't get a refund, then Yelp definitely needs to hear about this.

Manny H. on

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The cabin of the vehicle stank of cigarette. The back was fine.

Thomas D. on

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jessica m. on

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Positives: The person who checked my 15foot uhual with me was helpful, attentive,and marked every dent that I said and was concerned about. Areas of Growth: For next time, you can make sure you open and are ready at 7 when you post 7 as your opening time; Also, the start time for rental shouldn't be until you actually get the keys and are ready to leave the lot, I think that's only fair.

KATHRYN c. on

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KEVIN D. on

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LUIS B. on

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John N. on

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Great staff and people

RICHARD M. on

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The service was fast and efficient. I was very satisfied.

Everardo H. on

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The staff made it easy picking the van and bringing it back, fast and curtious service

Susanna K. on

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Communication on this order was incredibly poor. My boxes were supposed to be shipped immediately and stored at the destination; instead they were stored at the origin and only shipped two months later. The confirmation emails I received had incorrect information, I didn't receive the correct order number to be able to look up the order, and I had no idea where my boxes were. The boxes ended up in the right place eventually (two months late), and the rental location at the destination did everything right — but the many automated communication errors through the U-Haul box system were inexcusable. Even the confirmation text I received after I finally figured out where the boxes were and made the appointment to come pick them up was a blank form text: "U-Haul res # is scheduled for on to on ." I hope U-Haul gets its communication act together!

Susanna K. on

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cassie z. on

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This was a miscommunication on my end; I expected the dolley that I rented to be bigger. I didn't see it until after I drove away from the Uhaul site. I ended up not using it because it was too small. If I can get a refund on the dolley that'd be great, but if not it's ok. I understand that I agreed to order it.

Laura P. on

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Lakshmi Kanth B. on

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Vehicle was showing low tire pressure warning when I picked up.

Marina R. on

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Lauren W. on

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Excellent service, everyone very friendly.

DALE M. on

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I have used other locations to rent a truck and this location is superior in every way. The employees are friendly, helpful and reasonable. Other locations could benefit by the attitudes shown here! Large selection too.

Richard R. on

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I had one issue. I did not see anything/was not told that the cargo van needed the keys to be in the ignition for the slide door and back door to open. I almost called the location to ask what the deal was. This is not an issue related to this location in particular, but a sticker on the dash or something would be a good way to let people know.

Michael K. on

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The truck was physically beat up and drove like it was nearing it's end. Transmission had some issues shifting.

Sean R. on

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Richard C. on

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Good lot, no problems with setting up the trailer. Professional staff.

BURNETT F. on

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Good experience both with employees and equipment.

MICHAEL L. on

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The person who helped at the front desk was awesome.

Elyse L. on

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Lydia B. on

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Clean facilities and helpful employees .

Georgine T. on

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John G. on

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The day laborers outside of your location were using my pickup truck as their own personal beer can disposal site...

JOHN K. on

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The person who was the worker who helped was especially considerate and helpful. I

Long T. on

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The service I got from the person at the counter to the person who gave me the truck and the one who took the truck when u returned it was wonderful. They were all very helpful, quick, friendly, and pleasant. That made the experience very good on top of the truck not having any issues. I would have been helpful if it was it clearer that the 10' truck does not have a extractable ramp in the rear.

JASON W. on

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Patrick C. on

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STEVE F on

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Very impressed with the Pasadena UHAUL store. The staff was friendly and helpful.

Charles G. on

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My comment pertains to uhaul in general not specifically this location. This has been my most frustrating truck rental experience ever. Uhaul needs to fix the on line reservation system, replace it or abandon it. I rented a one way cargo van to go from Pasadena to San Diego. After making the reservation on line, I wanted to change my drop off location in San Diego. The system would not let me, so I called Uhaul several times and kept getting different answers about changing the drop off location. When I picked the van up in Pasadena, I asked the Uhaul Rep to change the location as this is what I was told to do from one of the phone reps. The Pasadena Rep couldn't change my drop off location either. But since I was told by another phone Rep that I could take it to any Uhaul dealer in San Diego I did just that. But to my great disappointment two different dealers refused to take the van. 45 minutes later I gave up and just took it to the original place I booked on line. Very frustrating and a big waste of my time. The Uhaul rep in Poway where I dropped it off was very understanding and didn't charge me for the extra miles that I had to drive to bring it to him. However, Uhaul will not be first on my list for my next truck rental.

Jose H. on

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EXCEPT FOR CARLOS ENRIQUEZ. EVERYBODY BODY ELSE LOOKED AT ME LIKE THEY WERE DOING ME A FAVOR. THEY NEED TO IMPROVE ON THEIR PERSONALITIES EAPECIALLY IF YOU RUN A BUSINESS OF THIS TYPE.

twining c. on

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Travis G. on

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The cab of the truck hasn't been cleaned for some time. Windows were dirty, floor needed swept badly, and the cup holders had sticky soda in them.

Patricia W. on

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Oscar C. on

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JOSEPH G. on

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Alan S. on

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daniel s. on

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AIDA M. on

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Nothing really. All of your employees I had contact with, both on the phone and in person, were professional, helpful, and very supportive. No one hesitated answering any of my questions and even took the time to listen to something I had to say about hearding "knocking" in the van. The young man said he would look into it, provided me with the total due, and asked if I wanted a paper receipt or one sent to my email. I requested email. Professionalism, helpfulness, alertness to customer's needs, support all helped in making my transaction smooth and stress-free. I will certainly rent from this UHaul again!

Jessica E. on

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ANN F on

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Very good

william j. on

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U-Haul needs to check there online process I booked at one location but the online process moved me to another location without notice this was a major disappointment and more miles added to the truck that I would had not used I feel I need some type mile credit

Robert H. on

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Quick check in, especially since I had prefilled out my drivers license info (from email sent to me in morning by U Haul). Drop off was a breeze. Back up camera in 9 foot van was unexpected surprise.

Roy I. on

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Laurita A. on

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I reserved online. Staff both when I picked up and returned truck were efficient, quick and helpful.

DEBRA C. on

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Excellent customer service.

Sau W. on

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Like after hrs return availability.

Louis S. on

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john j. on

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Great staff and care.

Pam C. on

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Reid L. on

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I was charged an extra day. We returned the van at 1:00 but it was not logged in until 2:18. As the rental time was 1:20 I got charged for another day. This needs to be corrected ASAP. I e-mail the manager and called but nothing has happened.

Richard T. on

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agusta s. on

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I was very unhappy with the service on the phone. I did not receive items I had paid for, which made me run late in moving and when I asked to turn my truck in at another location due to this, I was literally transferred EIGHT times. Only when I finally landed at customer service (Emilio??), did I get my situation resolved. What a colossal WASTE OF MY TIME.

Mark J. on

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Perla V. on

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Marianne Z. on

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CHARLES S. on

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Thank you to Mr. Decker, you run a tight ship

DAVID C. on

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Michael A. on

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They took care of my credit quickly and professionally. Thank you!

sharan n. on

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Ardelia P. on

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To have more small trucks available.

DANIEL C. on

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Excellent service from start to finish. I really appreciated the 90 extra mile allowance as I had to travel to a remote location for the drop off.

MICHAEL A. on

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MARIELLA H. on

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DANE M. on

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Very easy pickup and drop-off. Reasonable prices for a short rental. 5 stars all around.

Don D. on

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Victoria W on

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Don`t have elevator or escalade to take heavy items to next level wasnt to get sofa around corner and had to discard a $2000 sofa set. Very upset

rick s. on

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Anthony P. on

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You guys are awesome, don't change a thing.

Jim A. on

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no problems from start to finish

Scott F. on

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We will be using this location again

armondo b. on

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Neal N. on

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I was greeted by the franchise owner Jim and he was professional and polite during the whole process. His location not only rents vehicles, but also has a storage facility. He treats his staff with respect by referring them as Mr. X. And his staff respects him and his facility by maintaining a clean facility and vehicles. Jim even asked if I needed a place to park my car while renting one of his. Surprisingly, he has a section on his facility to allow customers to park their vehicles for extended periods of time. His staff member Christian went through the van I rented to ensure I knew where the seat and mirror adjustments were. His attention to detail and service is impeccable.

Thomas G. on

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Brand new Ram 6500, 26' footer. Drove great.

Michael R. on

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Amazing service and friendly helpful staff. And a great value

LAKEISHA W. on

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Lucas M. on

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Jaing C. on

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Christine K. on

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Carlos was so nice and friendly.. a much better experience than two weeks ago when the man receiving my truck was mean. Carlos smiled the entire time. I was so tired it was nice to see a friendly face instead of a grump.

Emmanuel H. on

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It was a good drive but my trucks gas tank was not happy with me

COREY C. on

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i have rented many times from this location, the people are good at their jobs and do everything to take care of me and their customers. 99%of the time the vehicles i rent are great and well maintained. this particular unit however was scary. it had 2009 dated tires on it and the hitch connection was sliding constantly as i drove. i have to be honest this unit needs restoration. some one may very well get hurt by it. i have a new hitch and ball and i maintain my vehicle carefully so i know the slipping was because of wear in the unit. please take this trailer out of service and restore it before someone is hurt. otherwise the location is great. thanks corey

Thomas P. on

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everything was perfect

JOSE C. on

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so far it is awonderful service

Kay W. on

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Everything was excellent and on time. it was a pleasant move. U-haul kept me inform of every step. i will use U-haul again in my next move. Thanks, KK

CHRISTINA S. on

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Stacey P. on

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Shauna W. on

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Shanna was great and very helpful

Eusebio S. on

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JAMES N. on

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Douglas W. on

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SYLVIA L. on

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Rachel a. on

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Equipment was ready when I arrived, and when I returned it, someone got it out of my car and checked it in right away. I didn't even have to go inside. Can't ask for more than that.

Julian R. on

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Good experience with rental. Employees Had a good attitude and were helpful.

Dave D. on

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Veronica O on

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Very efficient. Great service all around.

Sung l. on

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Easy in easy out rental and knowledgeable staff made rental swift. Sweet!!

fraser g. on

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Edward Q. on

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It would be great to get bigger dollys!

Greg C. on

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Very positive experience. All expectations exceeded. Check-in and return were promptly processed. Staff were knowledgable and friendly. Look forward to doing business again. Thank you!

Eusebio S. on

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CURTIS T. on

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From the time we reserved the truck to pick-up and drop off, everything was perfect. Thank you U-haul for exceptional service.

Maria C. on

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ann s. on

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Lilian O. on

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david s. on

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I reserved a trailer. I told uhaul rep the 64" width is important and the trailer has to be able to accommodate a 64"×120" utility vehicle. She gave me one that did not fit. That totally wasted my weekend. I could not haul the utv. I was very upset. I called uhaul and told them what happened. They promised a refund and told me to drop off the trailer the next day where I got it. I did that and i was charged. Also i was never told i needed an adapter even though I told the rep what car i drove. I had to drive back home to get my adapter. This experience was a total disaster. I will never shop uhaul ever again. And i will blog about this horrible experience.

Annette C. on

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Christopher E. on

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Requiring customer to fold up rented moving blankets is not cool. Other than that, excellent experience.

Robin G. on

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Best Uhaul location I have ever used. Very fast service, plenty of parking for personal vehicles, organized return service, new vehicle, clean store, courteous staff. Excellent.

ariana b. on

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Very easy and convenient! Great customer service.

Denise W. on

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Hayne K. on

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Douglas F. on

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Quick. Friendly. Good service.

Rebecca G. on

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Very efficient service

Charmaine R. on

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detty g. on

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Rachel Z on

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We have been trying to request access and del w/many phonecalls: husband not allowed since my name, no answer at Pasadena WH, no return calls after leaving messages. We urgently need our items!

Kevin D. on

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Your staff here are good

THOMAS F. on

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Everything was fast and easy. Appreciate the customer service at the counter. The gentleman was a pro. Thank you!

Amber F. on

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Anders O. on

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CHRISTINA c. on

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Scott C. on

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The bag of furniture pads that I rented along with a cargo van were nice and clean this time, whereas they contained dry leaves and other small debris when I rented the same combination last month. Returning the van and pads took several minutes longer than necessary because it took a while before any U-Haul employees noticed I was there and came to check me back in. Once they finally did check the van back in, it all went fine and quick.

aaron m. on

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MARIA W. on

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Jim h. on

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For 30+ years this U-H location has served me right in every way. Courtesy, amazing convenience, special care and fair treatment. I hope they are there for as long as I am!

kristin t. on

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Bathroom not functioning! Huge problem! Staff was wonderful though

Leslie L. on

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lori p. on

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Marcos C. on

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deb r on

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Good on the front end, and not as good in Pasadena.

shaun s. on

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Alain P on

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terrible customer service. I was overcharged and had to make six 30 minute calls to finally get an answer. still havent received the credit to my account.

ronald r. on

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johannah o. on

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Brock M. on

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They should never charge $25.00 for "cleaning" the truck when all it that requires is blowing out the dust and debris with compressed air for 30 seconds. A ridiculous charge. We were also needing a truck for a total of 4 days, but apparently U-Haul won't rent for more than 24 hours or so, which was a monumental inconvenience, having to switch out our vehicle every single morning, sometimes transferring the heavy contents from one truck to another right there on site. An absolutely absurd policy. And finally, since the gas gage wasn't functioning properly in one of our trucks, we inadvertently filled it with way more gas than we were required to... but of course there was no effort to reimburse this expense by U-Haul. Jim, the manager at the Pasadena location, is a great guy and is doing a fine job, so I have no complaints about him or his staff... But I will never give my business to U-Haul ever again because of their unwavering customer-gouging policies. U-Haul is just yet another big company out there trying to stick it to the consumer every which way they can. They have lost our personal and professional business indefinitely.

James H. on

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nothing - keep on doing what you are doing. Only one suggestion - cruise control. 2,700 miles without cruise control can really mess with your right leg!

Gerald R. on

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N/A

Aditya K. on

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Maria B. on

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Philip Q. on

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Great service and very efficient.

RANDL H. on

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Don H. on

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Checkout walk-through was helpful and courteous.

bronson p. on

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Nothing… I think it is a first-class operation and I really enjoy using your services.

Beth B. on

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Just let the customer know when they order the vehicle that is it available at the sight requested instead of the day of pick up.

LEE O on

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Very accomodating

Toreen S on

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My boxes were scheduled to be at their destination on Aug. 18. Today is the 25th and they haven`t arrived yet

Ginny H on

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Rude employees and manager after a miscommunication that was U-Haul`s fault. Our boxes were delayed by two hours as a result.

Luke R on

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Hard to contact by phone

Casey J on

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Very helpful staff!

Allyson F on

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Absolutely deplorable all around. I`ll be filing multiple complaints. I won`t ever be using Uhaul again.

Lisa Q on

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the facility staff were attentive and courteous

craig b on

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Excellent service by the group that delivered and picked up my box:

Amy R on

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Haul is a nightmare. Uhaul got the delivery date wrong, 3 Kings moving helpers did not show up when they said they were. Initial experience scheduling the loading of the box was awful.

Amy R on

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Everything on the delivery end was great. Scheduling took 4 phone calls, many transfers, disconnection, miscommunication. They still got the wrong date. Never spoke to the same person twice!

Wendy Y on

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easy to set up

Christopher H on

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This was the easiest move ever and very reasonable. Great service on both ends of the move.

nicole B on

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Easy to order. Great service.

SUSIE B on

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thank you all for your courtesy and assistance.

JOHN G on

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At origin of contract, under staffing seemed apparent as the clerk seemed to be doing two jobs at one time alternating between me and another.

IRENE F on

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I closed the storage for my aunt. I would never recommend the location. Owner wasn`t very friendly.

Katie Z on

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The owner/manager was very helpful and accommodating!

PAMELA W on

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Very professional and friendly

Cenita C on

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Excellent, professional and prompt

Cenita C on

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The movers were wonderful. They did a fantastic job. They know their business. Both were extremely professional! I would definitely recommend them to a friend.

FRED G on

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Fine service, very polite staff.

Lingling Y on

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I got a lock where I do not know where it came from. Then I got a charge of $50. It said that I can get refund for that, but I have not got that so far one month later.

CLAIRE M on

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This is how UHaul facilities across the country should operate!

MEGAN F on

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I didn`t spend much time physically at the premises, but the time I did spend left me with a positive impression.

Morena B on

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My u-boxes were shipped to the wrong location. I can`t get them to the right one. Everyones nice but can`t help. Im transferred to different dept and told someone will call me but they dont

Chrisshele G on

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Everyone at the facility was exceptional, from answering all my questions to bring my box shipped!

Ed S on

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Great customer service, really appreciated the extra efforts!

Timothy C on

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Everyone at the facility was kind, courteous, and highly organized. A great experience! Jim kept me informed the whole way.

CLAIRE M on

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Service was prompt, efficient, friendly, professional. Definitely recommended!

ASHLEY D on

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I need to get my two u-boxes from Pasadena, CA, back to Seattle. I can`t afford to ship them back at $2500+. I paid $1080 to get them down there, including a month of storage. I need help here!!

Van T on

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UHaul/MovingHelp was glitchy-had trouble with the payment code. Also quoted 2 diff. shipping prices. Store service was helpful, but the corporate system seemed flawed.

LINDA L on

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Wonderful staff would rent there again in a heartbeat. Thanks Guys!!! Linda

AARON B on

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oNly thing that needs improvement is the communication between Uhaul facilities in two different cities. Sometimes the information was wrong. Other than this, things were good.

KIRSTEN P on

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The only negative was the people storing and getting dressed and sleeping out of the storage unit nearby.

Dawn R on

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The Pasadena U-Haul location was very helpful and friendly. The U-Haul call center on the other hand was not knowledgeable and made this process more frustrating than it needed to be.

Megan C on

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I`ve been extremely pleased with the helpfulness of the U-Haul staff at the Pasadena U-Haul on Raymond. I went on Yelp and gave them a 5 star review.

ARMEN C on

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I`ve had the one storage space for 7 months and the other for more than a year. There`s not been a time where I came out of there unsatisfied. Not even once.

Jason L on

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Uhaul in Pasadena gave my U-Box to the wrong movers, who took it 2 hours away to OC. Jason 301-768-9330

TOVARA S on

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IT was ok

BRITTANY P on

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This place has units that are almost all upstairs and have no elevator. You know that people are storing furniture and things like that and you want us to carry them up 3 flights of stairs?

DAKOTA K on

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I would not use or recommended uhual. I had asked if they can prorated or extended one day so I wouldn`t pay for the whole month. The representive said no without trying to help.

THOMAS B on

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Bottom Line: the manager on duty, Jim, was professional, helpful and took every measure to ensure a pleasureful experience was realized for myself and my crew. Thomas Boge

RONALD P on

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Was pleasantly surprised on how well this location was run

SYDNEY L on

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Terrific site service. Would only have liked access to Unit to have extended to later in the day.

MEGAN F on

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This facility needs to have elevators. That`s the only reason why I would not recommend it.. Otherwise the staff was very helpful and friendly.

BONNIE W on

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Good Customer Servie, very helpful

GREGORY G on

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Made a reservation online for a first floor unit for a specific price, and when we showed up on moving day, that unit wasnt available. Had to pay 50/mo more. Classic bait and switch.

JESSICA W on

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I made a request prior to moving in which was not completed and was given wrong information which made my move very stressful. Will be looking for an alternate company to use in the future.

FRED G on

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The lack of a service elevator was a disappointment.

PAUL S on

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Good experience. Staff friendly and helpful.

FRED G on

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Everyone was polite and efficient, and staff knowledge was excellent.

VERONICA R on

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The staff at the Raymond location in Pasadena is very friendly. They did everything possible once my boxes arrived to support my move to the area.

BRIAN W on

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TIM O on

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I picked it up and dropped the filled box at your facility and just got notice that it arrived at its destination. I will pick it up this coming Monday.

DEBORAH L on

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We forgot to give 24hr notice, but the staff still pulled our box when we arrived. Very friendly

ROSE S on

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Kenny, Asst. Mgr. UBox Pasadena, was fantastic! He worked incredibly hard to salvage a difficult situation could not have been nicer! We owe Kenny so much for his help. Samantha Rose thank you!

HEATHER B on

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Everyone was very helpful and kind to us.

TIM O on

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Looking forward to picking up the U-Box and unpacking it at the destination!

EDWARD W on

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The Chippenham, VA location shipped my box late, and told me they shipped it when they hadnt. The lock I put on the box was not on the box. Very unhappy

MARTY O on

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typical bait and switch. unit never existed and someone changed my reservation to a larger unit. Corporate is going to hear about this poor service.

DAVID G on

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8x8 for 154. jammed doors, bad ramps. construction, jammed side doors. bad parking lot. pushy Day Laborers. a 10x10 at Public Storage for 75, easy parking, working doors no Day Laborers.

JONATHAN N on

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The owner of this facility really did the right thing and helped me out. I appreciate doing business with him and this location!

DONALD B on

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Immediate welcome when I entered the showroom knowledgeable sales staff inside and outside were friendly, responding to all my questions immediately!

GINA S on

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everything was wonderful. The people working there were very professional friendly. i will definitely recommend them to a friend or use again if I have to. Thank you

ANNIE R on

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The staff at Raymond Ave. U-Haul are great, always helpful and professional.

BRIAN V on

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A pleasure to do business with and I will recommend again and again!!

COURTNEY P on

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Excellent service

SANDI A on

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I sent an email back last week asking if you bill me each month via email and have still not heard back...kindly let me know right away..Sandi

CAMERON M on

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I`d rather you send these surveys out once the U-box is received at the other end. The initial experience is great--and I`m hoping the delivery side will be as well.

GINA S on

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Everything was great very easy to access my storage.

PATRICIA B on

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The person that attended me was extremely helpful.

HANNAH P on

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Staff were friendly, but wires got crossed somewhere between staff and my box was not shipped when I requested. Had other issues with the Glendale and Auburn locations.

MARTA A on

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The customer service is good and the staff is friendly

MEGAN P on

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The Ubox was great. The employee who rented our reserved double trailer to another person was not so great. He also didn`t check one box and when we tried to open it, it was bolted closed.

NIMA B on

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Staff was unhelpful, and I wanted 24 hour access. The most inconvenient thing was that the small storage units were all upstairs, so I had to carry everything up 25 feet of stairs to reach my unit.

GREGORY J on

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Annoying emails to complete this survey! Stop!!!

GREGORY J on

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Annoying emails to complete this survey! Stop!!!

RACHEL L on

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Staff was very helpful and made my move much easier.

BRIAN V on

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A pleasure to do business with!!

MONICA B on

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Give customers more than 200 characters to give you feedback here

KUANG S on

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Very helpful assistance!

GUSTAVO G on

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The gentleman who showed us the facility was amazing! NO attempt to up sell us,knowledgeable,patient, genuine. We tried tipping him, BUT he refused, would NOT take it. Man of Character

RENATA M on

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everything in one location to move at times when we are all scrambling to place our feet firmly on the ground, really helps...THANK YOU!

LUIS M on

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one of the workers named Matt went above and beyond and helped me get a larger storage around closing time! Great storage area and a great way the treat the paying customer!!!! Matt was a great help!

PATRICIA AMANDA P on

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I was writing and excellent review, but not indication of when I am at 200 characters, so I cannot talk about exceptional staff despite a problem with confusion over storage unit reservation.

RICARDO F on

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I appreciate the the whole staff by the was that I was treated. The staff was very customer friendly in the manner that they provided service. Regards, Ricardo A. Fairly

GRAHM F on

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Thank you for the free month!!

RANGARAJU D on

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very good customer service and was very helpful while taking care of all the formalities needed

MICHAEL E on

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Moving out of storage, it took 20 minutes for someone to open bay door for my truck for storage pickup. An employee had his personal car in the bay. .

LEIGH B on

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The storage is absurdly expensive and there is no elevator to the second floor storage. And I`m not talking a ten-step trip either. Forty steps up with no air conditioning is ridiculous.

MICHAEL B on

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Overall it was pretty good, though kinda pricey.

ELENA P on

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A positive experience. The stuff was efficient and accommodating. Our storage unit was clean and secure.

EMILY U on

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none

WILLIAM C on

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The staff is very helpful.

WILLIAM C on

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zzzz

MIGUEL P on

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Don`t like how the loading dock is left open while you have to go around to get you car. They say we can leave the car on the street, but there is no parking n the street.

JASMINKA G on

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U-Box support 2x4s were loose needing to be renailed in on sides for support. Jim Decker was MOST helpful and deserves to be acknowledged he was timely and accomodating.

AVALON S on

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-

ROBERTA L on

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The staff is very helpful and always have a pleasant attitude. Thank you for the excellent service.

HALLA V on

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Unit and vehicle rentals @ location. Service unpredictable: review needed on maintaining professionalism w/clients. Broken main door lock to units.

RICARDO F on

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The service was customer friendly.

FRED G on

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needs elivator for upper floors

MARGARET L on

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I spent over 20 minutes on hold 6 different times trying to get through. Your taped message repeating every minute for over 20 minutes was very aggravating. The box was broken when it was delivered.

FRED G on

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This facility has no elevator

VEDA M on

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Great!

FRANK T on

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Very easy transaction

GALA G on

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Staff was very friendly and helpful!

THOMAS A on

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Very friendly and helpful staff, made sure to walk me through the unit and the procedure for getting back in.

BROCK B on

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The individual who helped me did an excellent job.

MICHAEL B on

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While the staff did their bast to be friendly and helpful, they were way understaffed and could not keep up with the influx of customers. The storage facility was a total joke.

CLEMENT A on

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uhaul should consider using metal container instead of wood.

CHARLOTTE D on

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assistant manager was very helpful when phone reservation gave me false info. he fixed it.

CLAUDIA L on

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Very pleased with my storage experience with UHaul

ERIKA K on

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UBox=Worst moving experience of my life. Had to follow up many times to get my UBox shipped though requested immediate shipping, sent one week later. Use ABF for same price.

LEE B on

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Kenny did a great job accomodating my last minute requests.............kept in contact as to what was happening......when pick up would occur.

LORRAINE B on

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All the staff were courteous and attentive. Very busy facility but they treat their customer very well.

MELISSA D on

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NEVER AGAIN WILL I DEAL WITH CALL CENTER thanks to TINA PHILLIPS~!!! HORRIBLE SERVICE AND ATTITUDE!. Kenneth should have that position before her! He actually HELPS n works for his PAY

SHAWNA H on

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The staff went above and beyond, stepping in to help me with my extremely heavy load and making storage accommodations when I was pressed for time. I would definitely rent from this facility again.

JAMES F on

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The service was great the storage area was clean and the staff was very helpful. Thank you for your service

CAMILLE C on

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All of the employees were very kind and helpful. They had a lot of customers towards the end of the day and they were still polite with everyone.