Customer Reviews for U-Haul Moving & Storage of Paterson

3007 reviews

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The attendant, Kowan, struggled with the check in process and finally, the franchisee helped him. In spite of pre-placing all of the information he requested, I had to re-input for him. In the end, I was surprised with 2 charges. The $7.00 for roadside, which I had declined and $5.00 for "environmental" ... It was just easier to accept and move on.

jay a H. 
Rating:
4.0

Customer did not leave a comment.

TERRILL Y. 
Rating:
5.0

Bruce and his team are awesome. When I returned Kayvon helped me check the vehicle back in and was prompt, informative, professional, and nice.

DOMINIQUE S. 
Rating:
5.0

The service was excellent!!

Eduardo A. 
Rating:
2.0

Did not provide me with requested dolly, so I couldn't move my refrigerator.

Susan C. 
Rating:
1.0

Hi I had reservation for pickup truck for today very close to my home, you have moved location for pickup about 8miles away! Not only this put me on disadvantage in terms of travel time but it also added more miles for me and you dis charge me for it! This is very unprofessional treatment of customer! I am very disappointed! Adam

ADAM D. 
Rating:
1.0

Well to start follow through with the reservations and if there's a problem get back to the person if you really need detail call me 973-801-3817 and I'll tell you the awful experience I had this Saturday

Arturo D. 
Rating:
5.0

Bruce was a great person on his job.

ELIZABETH V. 
Rating:
4.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Keep the interior of the vehicles clean. Have the insurance and registration at a place customers can see it all times without searching the whole vehicle for it.

Uton M. 
Rating:
4.0

Hire additional help

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Margery M. 
Rating:
1.0

This location and staff were great but this was not my original booking. The booking was at a different location and they did not honor my reservation. It sucks that you confirm a reservation and then don't honor it!!!

ABHISHV R. 
Rating:
3.0

get more counter help had to wait half hour to check in

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

I got a good service I recommend this place

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO S. 
Rating:
1.0

Get some body that know what he doing

Richard U. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

STOP USING TECHNOLOGY AND HAVE A PERSON HELP YOU. RIDICULOUS USE OF IPHONE USAGE FOR RENTING A VEHICLE.

LEO L. 
Rating:
3.0

Have more people to work the front desk. Have employees with better attitude. The gentleman in the morning was nice but the guys in the evening were not that great.

Alfredo G. 
Rating:
4.0

Windows on truck could have been cleaner.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA M. 
Rating:
3.0

Key drop box didn't have a box and had I not noticed it just fell onto the floor inside the store, my key might have gotten lost if I didn't hand it to the associate instead.

Roseanna C. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

The original place on 326 grand st gave me a truck that has the muffler torn of course i refused it. they sent me to market st instead

SIGIFREDO A. 
Rating:
5.0

Friendly staff . New rules but would still suggest this location as it's always a smooth transaction.

KEMBELYN R. 
Rating:
1.0

The customer service is poor

DUARBIS M. 
Rating:
4.0

Could not get through on the phone. Waited over 20 minutes and had to handle up. Although I explained that I was towing a Porsche Gt3rs I was told the trailer could accommodate. The trailer sat in my driveway and was never used because I could not get the car on do to the steep ramps

Rosario C. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL G. 
Rating:
1.0

Customer did not leave a comment.

Davier C. 
Rating:
2.0

This place needs some costumer service training.

JEANETTE W. 
Rating:
5.0

nice

JOSE Q. 
Rating:
5.0

Customer did not leave a comment.

YILMAZ Y. 
Rating:
5.0

Nothing you was good with me

J C M. 
Rating:
5.0

I made a reservation online a block away from my shop. I could've walked there, but thankfully I called to confirm this reservation which was never made. So I had no choice but to use the location in Paterson since only they had the 15 foot box that I needed. Their service was excellent, but this was a huge inconvenience for me since it is a lot furtherThen I needed to travel

CHRISTOPH F. 
Rating:
5.0

Customer did not leave a comment.

Arlette P. 
Rating:
5.0

Nothing

ERIC R. 
Rating:
4.0

Had a good customer service. Very satisfied with handle of process.

REINIER V. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The teller needed help he was by himself there there's was a lot of customers but besides that everything was good 😌

Nelson R. 
Rating:
5.0

Customer did not leave a comment.

ELMER P. 
Rating:
5.0

Customer did not leave a comment.

VICKY S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS F. 
Rating:
5.0

Keep up the courtesy in a great job you are doing I greatly appreciate using U Haul and Mikey Street you are the best Miss Washington

DIANE W. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
2.0

Had difficulties locating the truck we were supposed to be renting. Then didn't have the additional supplies that I had rented available. We had no choice but to purchase something different (served the same purpose) but we didn't want to purchase it which is why I had rented it.

Jessica W. 
Rating:
1.0

Took too long to help customers and not polite.

MIGUEL G. 
Rating:
3.0

Hi I need from u haul to do better means but blanket more clean Thanks

ZENA D. 
Rating:
5.0

No comments

ANGEL V. 
Rating:
5.0

The staff and manager are very cordial and accommodating. Prompt friendly service. Thank you. Rev. Lee

ANTHONY G. 
Rating:
5.0

U were great. Thank u

DANA G. 
Rating:
5.0

Great service

JANEIDE C. 
Rating:
4.0

Customer did not leave a comment.

NORMAN C. 
Rating:
1.0

I was charged wrongly. I had to go back to the location so that my bank account could be credited.

JUNIOR H. 
Rating:
3.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Keep up the awesome job

PHILALMEN Z. 
Rating:
5.0

Customer did not leave a comment.

Edna T. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Nothing I wish there were more people like Bruce . He is an amazing worker!!

JOEL T. 
Rating:
5.0

Very friendly location, I didn't know what I was doing and the young lady named Alzia or Iris ( sorry for misspelling the name) was excellent and patient. If I wasn't moving away I would definitely do business here again because of her.

Jack D. 
Rating:
5.0

The parking brake was out of adjustment, pedal goes to the floor

James S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ZORAIDA T. 
Rating:
3.0

Advise the best suitable truck size for the need, and improve the mpg for the 15' truck

SALAH H. 
Rating:
5.0

Great job

CALVIN C. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
2.0

Customer did not leave a comment.

Murtada M. 
Rating:
5.0

Had a great experience at this location, the guy behind the counter was very nice and very helpful and went above and beyond to help me. Very pleased

Nureyev O. 
Rating:
5.0

Customer did not leave a comment.

RUBISELDO D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

CETIN C. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
1.0

Lady works at the front thinks she can tell you how to run your day.....i was suppose to be there at 10 i got there at 10:20 she asking me why im at late as if i work for her. She passed me down to anther employ to help me and shes telling her "he's came a half hour late write him up ill check if the truck is ready" Anther customer came to buy boxes she wouldn't help the old lady out very nasty with her I'm being charged $7 for something i did not use or ask for the hand truck was in the truck i didn't ask them for it or use it i don't see why i should pay for it I always rent out trucks but my very first time for U haul and ill make sure its my last thanks for over charging and the very very rude staff you hired if she doesnt like the place that keeps her worm and puts food on her table then she needs to go find something else she likes doing i own stores and im in the retail and customer service has to be #1 as for the girl that wrote up the paper shes was good and doing her job even tho that lady was asking 100 questions did she come from outside and who send her what shes doing who was she talking to what did she check.....then told her to go help me i had to wait for all this and being asked why did i came late and getting charged for something they left in the truck and i brought it back because i know whats right and wrong!!!!!

ALAAALLDE A. 
Rating:
5.0

Customer did not leave a comment.

ENMANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
3.0

Gas was less than quarter tank... Also with covid and all the truck should of been cleaned.

GICELA P. 
Rating:
5.0

Customer did not leave a comment.

HECTOR F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Had a problem adjusting the passenger side mirror. Won't move at all. Everything else was perfect just that deadly issue i had

HECTOR F. 
Rating:
2.0

Customer did not leave a comment.

Sam Z. 
Rating:
5.0

Customer did not leave a comment.

NILSA G. 
Rating:
5.0

Customer did not leave a comment.

TIGE S. 
Rating:
4.0

The truck sounded horrible and drive really bad

LISA C. 
Rating:
5.0

nothing the two men you had working on jan 15 2021 were very nice and helped me back the trailer in very understanding outstanding service

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
3.0

Let the customer have options because I should I've have a trailer electronic breaking system that would have make my ride better, there was too much braking on my vehicle cause the trailer I had have no braking whatsoever.

EYANE S. 
Rating:
3.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

Andres J. 
Rating:
4.0

The Paterson location handled our reservation well. My issue is with the online process and the Totowa location. We selected the PCT location in Pompton Plains. A day later, I was called from the Totowa location and we confirmed the change in location. The following morning I received a text message that it was moved to this location which was significantly further and added to the stress of a move. When I called the Totowa branch that morning, I asked the service representative if there was anything he could do and he replied in a very sarcastic way "that a rental is waiting for me at the Paterson location".

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Church of J. 
Rating:
1.0

The truck was dirty, the miles that they told me was 2 miles more than on the paper, the gas was under what he said abs then to make things better they told me to be back before 12am and I would not get charged a second day. I came back before 11 like I told him I would and still got charged for 2 days. Total rip off. I would like for someone to call me please 2018735258

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
3.0

Was guaranteed a appliance dolly and didn't receive it the day of rental. And I know I scratched the van but there should be installment plans to pay for damages especially during this tough time

ROLAND R. 
Rating:
5.0

Overall great experience..

JORGE D. 
Rating:
4.0

Customer did not leave a comment.

REGINALD L. 
Rating:
2.0

Waiting period was long

PABLO C. 
Rating:
4.0

Customer did not leave a comment.

JOHAN C. 
Rating:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Rating:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Rating:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Rating:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Rating:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Rating:
5.0

I love the services

LETICIA B.  |  First Impressions 
Rating:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Rating:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No reviews have been submitted for this location.

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