Customer Reviews for U-Haul Moving & Storage of East Paterson

3,555 reviews

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–6 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    7 am–6 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ersin G. 
Rating:
5.0

Customer did not leave a comment.

Jhon M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
4.0

Customer did not leave a comment.

Rosa S. 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

The gentleman that helped me was the best you have working for you. I use this company at least 3-4 times a year and he a great personality not like other places (Newark) for one. I will come back to this location in the future

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

Customer did not leave a comment.

Kedwin C. 
Rating:
5.0

On Saturday morning there was 2 employees working and both were represented uhaul amazingly. Every question answered and getting and returning the truck was super easy

Lewis C. 
Rating:
5.0

Thank you for your service !!! Excellent !

Henry K. 
Rating:
5.0

The staff was very helpful and made my experience a smooth one with my moving.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Enrique G. 
Rating:
5.0

Customer did not leave a comment.

Orlando C. 
Rating:
5.0

Customer did not leave a comment.

Stuart Z. 
Rating:
5.0

Customer did not leave a comment.

danny-vidal R. 
Rating:
5.0

Customer did not leave a comment.

mIguel C. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Cecily B. 
Rating:
5.0

So far, so good professional!!!

ERNEST O. 
Rating:
4.0

Customer did not leave a comment.

EROL A. 
Rating:
2.0

The problem I had was with uhaul policy Meaning : I was charged for the use of a dollie when I didn't need one or use one I had to break the plastic tie that was on the dollie to remove it so the they could load the pallet into the truck the attendant said there was nothing he could do and that I would be charged $7.00 for the use of the dollie now my bill for one day use was over $300 dollars so the seven bucks was nothing compared the the overall price of the rental it just left me with a bad feeling like I was getting taken advantage of.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

franklin D. 
Rating:
5.0

Truck was cleaned but had a whine to the engine.

CATHERINE S. 
Rating:
5.0

I would have appreciated a verbal caution that returning the equipment even 30 minutes past the contracted end time would result in an entire day's rental fees being charged. That stung.

Patrick W. 
Rating:
5.0

I loved the customer service of the girl who attended me, she should always be there... she provides and excellent service

Elvis O. 
Rating:
4.0

I did not interact much but the lot was clearly marked with the drop-off location. I had an after hours drop-off so they had someone on staff (seemed like overnight security) to remind me to drop off the keys in the drop box before I leave and the drop box was easy to find

Kristen M. 
Rating:
1.0

Customer did not leave a comment.

moniquca C. 
Rating:
3.0

The truck I ordered 2 months ago was not at the location also the truck that I had to go an get was all over the road with a loose front end that was dangerous the lady that checked me in was nice but the truck was a hooptie

JONATHAN R. 
Rating:
4.0

Want to acknowledge the young man who took care of me I think his name was Marcus. I want to thank him for helping me and explaining everything that I needed to know. He made it a very easy process

marian W. 
Rating:
1.0

Take pictures before you rent any van

HUSSEIN D. 
Rating:
5.0

Customer did not leave a comment.

adelkis R. 
Rating:
5.0

Customer did not leave a comment.

muamer S. 
Rating:
3.0

Since the trailer hitch was installed, I am unable to use the kick-sensor because it is now blocked. I was under the impression that the kick sensor was still going to work as designed and was discussed with the manager/installer. Apparently she misunderstood me. Meanwhile, I requested to have the hitch removed and refunded due to mistake.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Sixfrido A. 
Rating:
5.0

Customer did not leave a comment.

joshua M. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Have more than one employee on site. Employee was busy cleaning a truck and store was empty. Felt like a self service after hours drop-off.

MICHAELANGELO G. 
Rating:
5.0

Customer did not leave a comment.

arsenio C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

No comment

luis R. 
Rating:
5.0

Excellent customer service.

Arlette P. 
Rating:
5.0

Customer did not leave a comment.

grissel R. 
Rating:
1.0

The only problem was the lady that was behind the counter was really unprofessional she was really treating the customer improperly and not only me some customers were before me and she treated them the same way

Geaton B. 
Rating:
5.0

Sheila and Natalie great work

Omar S. 
Rating:
5.0

Customer did not leave a comment.

Paulo V. 
Rating:
5.0

Tell your crew to act as they do. They make you feel comfortable. Thank you again.

Anthony V. 
Rating:
4.0

Customer did not leave a comment.

yvans R. 
Rating:
5.0

Es el mejor

angel V. 
Rating:
1.0

Have more/better representatives to a) reduce wait times for checking out b) be more efficient in check-out process c) be able to efficiently generate contracts d) properly install trailers (I left the premises with the trailer resting on the hitch and not secured, ended up securing it myself). This was the worst check-out experience I've had by a long way. This location needs to improve or be closed down.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jamal H. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Jefferson M. 
Rating:
5.0

Nothing to improve Customer service atvthis location Exceeded my expectations

Vanessa V. 
Rating:
5.0

The customer service was excellent

Laureana O. 
Rating:
5.0

Customer did not leave a comment.

LUIS H. 
Rating:
5.0

Customer did not leave a comment.

Rafael S. 
Rating:
1.0

Gas issue, tank was half when pick up and returned half, they charged me fee for gas

SAMIR K. 
Rating:
5.0

Customer did not leave a comment.

IVAN R. 
Rating:
5.0

Customer did not leave a comment.

isaul R. 
Rating:
4.0

KEEP THE SAME PERSONNEL, THEY WERE CO-OPERATIVE AND EARNEST!

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Nick K. 
Rating:
4.0

Customer did not leave a comment.

miriam B. 
Rating:
5.0

Should have asked me if I put Gas instead of charging me extra $20.00.

jonah L. 
Rating:
1.0

No customer service whatsoever. I have done my order online not to go through hassle in the morning. Instead of that an unsupported requirement of 2 contacts that have to be confirmed with phone call? I have never experienced more ridiculous request. It seems that they are gathering private identifiable information to sell it off to data brokers. Ill be lodging complaint with BBB on that as well

Viola V. 
Rating:
5.0

Nothing

Adalgisa R. 
Rating:
5.0

There's nothing to improve at this location.the service is excellent. All employees are the best . I always come to this location and recommend it to everyone I know.

Pablo A. 
Rating:
5.0

The service person was very thorough with my questions, and got me on my way quickly.

CORETTA M. 
Rating:
4.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

Mohammed E. 
Rating:
5.0

Customer did not leave a comment.

Cesar D. 
Rating:
5.0

Customer did not leave a comment.

Rodarwin D. 
Rating:
5.0

Nice

edward P. 
Rating:
5.0

Customer did not leave a comment.

LESLI C. 
Rating:
3.0

Customer did not leave a comment.

SAMME S. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
5.0

Customer did not leave a comment.

DASHONE F. 
Rating:
5.0

Customer did not leave a comment.

ENGER A. 
Rating:
5.0

Customer did not leave a comment.

nicanor C. 
Rating:
5.0

Everything was excellent. I wish the trucks wouldn't have the hauling light on automatically.

Jorge S. 
Rating:
5.0

Todo bien tracto k me dieron

AMABLE G. 
Rating:
1.0

Was not informed that if we didn't arrive exactly at our reservation time that our truck would be given away. Worked late and when I got there to pick it up, they had already given it to someone else. Had to go to another location and waste the time of everyone who was helping us. Very disappointing experience

jim T. 
Rating:
1.0

I got the truck from new Jersey they took seven hundred dollars and told me I would get my deposit once I drop the truck off in Baltimore this was not true they kept my money and the truck had so many roaches in the back they were all in my property this is so wrong.

Shawn A. 
Rating:
4.0

The truck was clean but is very old and is no smooth ride.

ROBERTO M. 
Rating:
5.0

Great customer service and reliable truck!

Muhanned M. 
Rating:
3.0

Staff

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Elvis O. 
Rating:
5.0

The employee was very professional and attended to my needs.

juan G. 
Rating:
5.0

Customer did not leave a comment.

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

DASHONE F. 
Rating:
5.0

Customer did not leave a comment.

Alejandro F. 
Rating:
5.0

Uhaul Paterson is the best Uhaul location i have visited.

Verter V. 
Rating:
4.0

Equipment needs some repairs , it was hard for me to tighten the car front wheels because the e-track needs change .. Straps are in good condition ..

Alexander B. 
Rating:
2.0

The trailer this location provided malfunctioned while I was driving and caught on fire, almost burning down all my belongings. Luckily, there was a restaurant right where I pulled over when I noticed it was burning and was quickly able to get a fire extinguisher to put out the fire. I tried to contact them several times before the fire to extend my rental and they never responded. I tried to contact them after the fire and again no response to my calls or messages through the website. The day after the fire, they called me to see if I was returning the trailer since it was late, they had no idea of what happened even though I had contacted the Uhaul 1800 number for roadside service and left them a message. On top of all this, they charged me for the extra day!

Alessandro M. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
2.0

be more professional

Miguel G. 
Rating:
5.0

Customer service was very polite. They worked and knew what they were doing. They helped me get what I needed to travel with 😃 thank you for all you do!

rosa S. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Rating:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Rating:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Rating:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Rating:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Rating:
5.0

I love the services

LETICIA B.  |  First Impressions 
Rating:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Rating:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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