Customer Reviews for U-Haul Moving & Storage of Paterson

3074 reviews

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

YOLANDA K. 
Rating:
5.0

You are good!

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

JIMMY E. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
1.0

I had a big issue and on top of it I can't comunícate with the office, I bean calling wait almost 30min on the phone and there is no answer. My car was damage, they charge additional for rental equipment I need to solve the problem ASAP

LEONEL E. 
Rating:
5.0

Customer did not leave a comment.

MICAH R. 
Rating:
5.0

The gentleman at the desk was excellent!

Peter S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
2.0

Truck I had reserved was not available had to take a smaller truck wich added another 2 hours to my labour cost at $175 an hour. Truck had open bag of potato chips and paper recipets were on the floor.

MITCHELL T. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Nothing that I can think of as of yet, but good service keep up the great work.

DENICE C. 
Rating:
2.0

I had a guaranteed reservation for a van and was sent to this location which 30+ minutes from my home. When I got there i was told there was no van for me so i could either go to queens (during rush hour which would have been over an hour away) or take a small truck. If you could have been more honest that you did not have a van i could have either gone to Nyack or Nanuet to pick up a truck which is 10 minutes from my home or reserved with another company. I felt i was misled by the Uhaul dispatcher and was never going to get a van. So this is not necessarily the fault of this location but of Uhaul. Beyond that the experience was good but i will not use Uhaul again given the “bait and switch” nature of the transaction.

MICHAELA A. 
Rating:
4.0

Customer did not leave a comment.

EDWIN P. 
Rating:
4.0

Customer did not leave a comment.

JAMES N. 
Rating:
1.0

Deben ser mas flexible en los precios y aceptar seguro propio para ayudar al cliente a economizar más

MELISSA A. 
Rating:
5.0

nothing customer service was great

MICHELLEL S. 
Rating:
3.0

Customer did not leave a comment.

CHARLENE W. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

MOSHE S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA D. 
Rating:
3.0

I literally moved 0.6 miles and made three trips back and forth. I was charged for 16 miles. I was never told to check the mileage on the truck before I left. I trusted the correct mileage was written down by the worker before I left. Instead I got charged for mileage I didn't put on the truck. I am very disappointed especially since mileage costs more on the weeknds.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL H. 
Rating:
5.0

The U-Haul employees could not have been more helpful!

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
3.0

Mileage over charged

JOSE E. 
Rating:
1.0

Rude customer service

LUIS M. 
Rating:
5.0

Everything was pretty much almost perfect! I was very happy with my experience. Cheers, Richard

Richard A. 
Rating:
5.0

Customer did not leave a comment.

JIMI N. 
Rating:
5.0

Customer did not leave a comment.

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

ANASTASIA D. 
Rating:
4.0

Customer did not leave a comment.

Edwin R. 
Rating:
4.0

Don't change the location of pick-up!! I had chosen to pick up near South Orange for a reason!! U-Haul had no permission to change the pick-up location and didn't confirm if this was something I was willing to do! If told, I wouldv'e picked a different location entirely!

EDWARD V. 
Rating:
3.0

Tank wasn't full when I picked it up. Next time I will let someone know before I take off. You guys were really busy.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
2.0

I had a reservation for a 6x12 closed trailer scheduled to be picked up Friday night at 7:30. U haul failed me. This isn't the first time this happened. I want a response explaining your company policy for reserving equipment.I don't have any other options for renting closed trailers. I'm not done resolving this. Not threatening you just prepared to make my complaint heard up the chain of command.

ERIC M. 
Rating:
5.0

The people are always pleasant.

CANDY D. 
Rating:
1.0

I've NEVER been to Patterson, NJ.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

eileen C. 
Rating:
5.0

Customer did not leave a comment.

Euribiade R. 
Rating:
5.0

Customer did not leave a comment.

BLANCA P. 
Rating:
1.0

The guys you have there are very rude, you guys have to teache them customer service class

JUAN M. 
Rating:
1.0

In the driver compartment gets very hot if the air conditioning is off regardless of outside temperature, it was almost unbearable,

TOUKIRAHMED C. 
Rating:
1.0

The Truck was wedged into a tiny space that we had to back out of. The representatives made a mistake in our paperwork and generally were unfriendly and unhelpful. No effort or cares.

CHRISTIAN K. 
Rating:
5.0

Great customer service at this store.

Gregory H. 
Rating:
1.0

Rude staff. Very old and dangerous truck. No alignment on wheels. AC does not work. Many failure lights pops up in the cluster. This was the worst truck I have ever driven. I am CDL A driver....

NEBI D. 
Rating:
3.0

Customer did not leave a comment.

STEVE B. 
Rating:
2.0

Employees work slow and seem lazy

Luis T. 
Rating:
5.0

Customer Service at the counter, there are two workers who serve in that place who are very incomprehensible, they do not help you when you do not understand something, one of them missing a minute to 7:00 a.m., he did not want to attend me because it was not 7: 00 am, they speak badly, they are not attentive, they are very rude

FELIPENOEL M. 
Rating:
5.0

Clean

Jorge U. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

VEHICLE SIDEVIEW MIRROR WAS NOT FUNCTIONING CORRECTLY CREATE A SEVER DRIVING HAZARD

ASGAR A. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
3.0

Customer did not leave a comment.

JANELLE A. 
Rating:
3.0

Customer did not leave a comment.

RAMONA J. 
Rating:
5.0

Customer did not leave a comment.

Manuel de jesus C. 
Rating:
2.0

Have more staff not just 1 person doing everything while 5/6 customers wait

Salman M. 
Rating:
5.0

Amazing

IGNACIO R. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr S. 
Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
1.0

Not only was the truck filthy, but it smelled like cigarette smoke as well as marijuana smoke (extremely strong odor). There were ashes everywhere (in the truck and along the window). Also, they never confirmed my drop off location, and it got changed. Then, I had to call the U-Haul 800#, and the person was less than helpful (Carol Campbell). She didn't believe they changed my location until I sent her the original contract. Extremely disappointed. This is making me second guess the next 5 rentals I need to book.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

MARCO M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
4.0

Customer did not leave a comment.

RICARDO H. 
Rating:
4.0

Original Saddle Brook location where I was scheduled to pickup my trailer told me when I arrived that my trailer was not operational and missing a loading ramp. I was then sent to the Paterson location. The trailer shoukd have been removed from service prior to my arrival and I should have been notified. Caused me to run behind schedule.

DAVID A. 
Rating:
2.0

The attendant, Kowan, struggled with the check in process and finally, the franchisee helped him. In spite of pre-placing all of the information he requested, I had to re-input for him. In the end, I was surprised with 2 charges. The $7.00 for roadside, which I had declined and $5.00 for "environmental" ... It was just easier to accept and move on.

jay a H. 
Rating:
4.0

Customer did not leave a comment.

TERRILL Y. 
Rating:
5.0

Bruce and his team are awesome. When I returned Kayvon helped me check the vehicle back in and was prompt, informative, professional, and nice.

DOMINIQUE S. 
Rating:
5.0

The service was excellent!!

Eduardo A. 
Rating:
2.0

Did not provide me with requested dolly, so I couldn't move my refrigerator.

Susan C. 
Rating:
1.0

Hi I had reservation for pickup truck for today very close to my home, you have moved location for pickup about 8miles away! Not only this put me on disadvantage in terms of travel time but it also added more miles for me and you dis charge me for it! This is very unprofessional treatment of customer! I am very disappointed! Adam

ADAM D. 
Rating:
1.0

Well to start follow through with the reservations and if there's a problem get back to the person if you really need detail call me 973-801-3817 and I'll tell you the awful experience I had this Saturday

Arturo D. 
Rating:
5.0

Bruce was a great person on his job.

ELIZABETH V. 
Rating:
4.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Keep the interior of the vehicles clean. Have the insurance and registration at a place customers can see it all times without searching the whole vehicle for it.

Uton M. 
Rating:
4.0

Hire additional help

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Margery M. 
Rating:
1.0

This location and staff were great but this was not my original booking. The booking was at a different location and they did not honor my reservation. It sucks that you confirm a reservation and then don't honor it!!!

ABHISHV R. 
Rating:
3.0

get more counter help had to wait half hour to check in

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

I got a good service I recommend this place

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO S. 
Rating:
1.0

Get some body that know what he doing

Richard U. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

STOP USING TECHNOLOGY AND HAVE A PERSON HELP YOU. RIDICULOUS USE OF IPHONE USAGE FOR RENTING A VEHICLE.

LEO L. 
Rating:
3.0

Have more people to work the front desk. Have employees with better attitude. The gentleman in the morning was nice but the guys in the evening were not that great.

Alfredo G. 
Rating:
4.0

Windows on truck could have been cleaner.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA M. 
Rating:
3.0

Key drop box didn't have a box and had I not noticed it just fell onto the floor inside the store, my key might have gotten lost if I didn't hand it to the associate instead.

Roseanna C. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

The original place on 326 grand st gave me a truck that has the muffler torn of course i refused it. they sent me to market st instead

SIGIFREDO A. 
Rating:
5.0

Friendly staff . New rules but would still suggest this location as it's always a smooth transaction.

KEMBELYN R. 
Rating:
1.0

The customer service is poor

DUARBIS M. 
Rating:
4.0

Could not get through on the phone. Waited over 20 minutes and had to handle up. Although I explained that I was towing a Porsche Gt3rs I was told the trailer could accommodate. The trailer sat in my driveway and was never used because I could not get the car on do to the steep ramps

Rosario C. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL G. 
Rating:
1.0

Customer did not leave a comment.

Davier C. 
Rating:
2.0

This place needs some costumer service training.

JEANETTE W. 
Rating:
5.0

nice

JOSE Q. 
Rating:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Rating:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Rating:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Rating:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Rating:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Rating:
5.0

I love the services

LETICIA B.  |  First Impressions 
Rating:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Rating:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No reviews have been submitted for this location.

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