Customer Reviews for U-Haul Moving & Storage of Paterson

3,478 reviews

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Hector G. 
Rating:
3.0

Customer did not leave a comment.

SAMME S. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
5.0

Customer did not leave a comment.

DASHONE F. 
Rating:
5.0

Customer did not leave a comment.

ENGER A. 
Rating:
5.0

Todo bien tracto k me dieron

AMABLE G. 
Rating:
1.0

Was not informed that if we didn't arrive exactly at our reservation time that our truck would be given away. Worked late and when I got there to pick it up, they had already given it to someone else. Had to go to another location and waste the time of everyone who was helping us. Very disappointing experience

jim T. 
Rating:
1.0

I got the truck from new Jersey they took seven hundred dollars and told me I would get my deposit once I drop the truck off in Baltimore this was not true they kept my money and the truck had so many roaches in the back they were all in my property this is so wrong.

Shawn A. 
Rating:
4.0

The truck was clean but is very old and is no smooth ride.

ROBERTO M. 
Rating:
5.0

Great customer service and reliable truck!

Muhanned M. 
Rating:
3.0

Staff

Henry M. 
Rating:
5.0

Customer did not leave a comment.

Elvis O. 
Rating:
5.0

The employee was very professional and attended to my needs.

juan G. 
Rating:
5.0

Customer did not leave a comment.

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

DASHONE F. 
Rating:
5.0

Customer did not leave a comment.

Alejandro F. 
Rating:
5.0

Uhaul Paterson is the best Uhaul location i have visited.

Verter V. 
Rating:
4.0

Equipment needs some repairs , it was hard for me to tighten the car front wheels because the e-track needs change .. Straps are in good condition ..

Alexander B. 
Rating:
2.0

The trailer this location provided malfunctioned while I was driving and caught on fire, almost burning down all my belongings. Luckily, there was a restaurant right where I pulled over when I noticed it was burning and was quickly able to get a fire extinguisher to put out the fire. I tried to contact them several times before the fire to extend my rental and they never responded. I tried to contact them after the fire and again no response to my calls or messages through the website. The day after the fire, they called me to see if I was returning the trailer since it was late, they had no idea of what happened even though I had contacted the Uhaul 1800 number for roadside service and left them a message. On top of all this, they charged me for the extra day!

Alessandro M. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
2.0

be more professional

Miguel G. 
Rating:
5.0

Customer service was very polite. They worked and knew what they were doing. They helped me get what I needed to travel with 😃 thank you for all you do!

rosa S. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Misael A. 
Rating:
3.0

The employee Sheila who attended us, despite she was alone with people waiting even outside the store, putting her under extreme pressure delivered an outstanding service with a smile. Other would have crack before. They deserve to be congratulated for that!

judyrose R. 
Rating:
5.0

Excellent service

RAMON G. 
Rating:
3.0

None

Robert B. 
Rating:
5.0

The app and the store records are not well-coordinated. I had to re-enter all my info in the store. Clerk was VERY GOOD. He handled 3 separate customer transactions at the same time and was pleasant as he could be.

CATHERINE S. 
Rating:
5.0

Service excellent service

RICARDO E. 
Rating:
5.0

Customer did not leave a comment.

Shayna M. 
Rating:
5.0

Customer did not leave a comment.

Wanda T. 
Rating:
5.0

Customer did not leave a comment.

WANDA T. 
Rating:
5.0

Ice lady

Julio R. 
Rating:
5.0

Excellent service from the staff, at all times they gave me good attention.

JUAN G. 
Rating:
5.0

Very good…

EDWIN R. 
Rating:
3.0

There was only 1 person working when we came to pick up, but it was early and wasn't busy. When we dropped off a few hours later the same one person was still the only person working and the line was to the door. He did a good job but definitely need to have at least one other person to help. He kept having to leave the counter to go outside to check the trucks, etc. I felt bad for him because that is a stressful situation for an employee. Why would you only have one person working on the last Saturday of the month??

Sarah B. 
Rating:
5.0

Hire more people at the desk

YOUSSEF M. 
Rating:
5.0

NATHALIE AND HER STAFF IS AMAZING. I PREVIOUSLY RENTED FROM YOUR GRAND STREET LOCATION WHICH IS CLOSER TO WHERE I I HOWEVER THEY DIDN'T HAVE ANY TRUCKS. THE GRAND ST LOCATION EMPLOYEES ARE VERY DISHONEST THEY CHARGE ME FOR MILES I DIDN'T USE TWICE WHEN RENTING FROM THE LOCATION. SHAME ON YOUR GRAND ST TEAM. YOU MAY NEED NATHELIE TO GO THERE AND TEACH THEM WHAT TRUE CUSTOMER SERVICE IS LIKE.

SANDRA J. 
Rating:
1.0

Customer did not leave a comment.

DELVIS F. 
Rating:
5.0

Customer did not leave a comment.

Hedilbert T. 
Rating:
5.0

Excelent peoples 👍🏻

Juan N. 
Rating:
2.0

Better customer service

Kenya P. 
Rating:
5.0

There was only one lady doing almost everything, she was very kind , she is very good helping people with the cellular trying to get in to the uhaul acctn unfortunately I do not have her name that day Saturday 20 /2022 @ 7:00 am great worker

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Hedilberto T. 
Rating:
5.0

Nathalie is a great GM at this location. Check in was quick and efficient. Also, a rarity these days, she answers the phone promptly for any questions. Equipment was in good condition and got the job done. Drop off was equally efficient and seamless.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO V. 
Rating:
3.0

I received good service but the store was not open on time for pickup. The appointment was for 7am and the store was supposed to be open at 7am. it was an inconvenience and caused me to be late.

temeka D. 
Rating:
5.0

All the reps were professional educated & accommodating to my needs!!!

RASHEEDA T. 
Rating:
4.0

This was the only rental location near me (20 miles away) that had the unit I needed. There are 4 others that were closer to me but none of these had a unit available.

Keith C. 
Rating:
2.0

Location sucks being in a really busy area and random people parking to block exits but Staff at this location were excellent

Renee L. 
Rating:
4.0

Customer service always come thru properly..

Michelles T. 
Rating:
5.0

Everything was good for me, as a first time customer

Nicolea B. 
Rating:
5.0

Todo bien

ROBER A. 
Rating:
5.0

Very good

JULIO L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
3.0

The truck smelled like smoke. I didn't use any of the blankets. They were still all folded and in the bag. I shouldn't have been charged for that.

Foster S. 
Rating:
4.0

Customer did not leave a comment.

Martin E. 
Rating:
5.0

Great customer service and nice maintain vehicle

james M. 
Rating:
1.0

the problem that I return the equipment and they spend another day and charge me more even though one returns on time and they forgot to register the entry in their system

Jose P. 
Rating:
2.0

My reservation was made at a different location for pick up. (5 miles away). Uhaul changed my pick up to Paterson. (25 miles away). I was assured I would be compensated for the difference. When it came time to return the truck every employee acted like they couldn't help. I've called 3xs and not a return call from Natalie the store Manager. I would have changed companies and picked up at a closer location from my home! I drove 60miles and 40 of those miles were to pick up and drop off the truck. I was overcharged about $80 on my final bill. Disappointed to say the least!

Ryan P. 
Rating:
2.0

Dear Uhaul, I need to talk to Someone from corporate about this matter and about this location , Thank you kindly Best regards Mohammad jarrar

mohammad J. 
Rating:
5.0

Someone might complain about the air conditioner not working, but it didn't bother me.

Jess R. 
Rating:
5.0

Customer did not leave a comment.

lee I. 
Rating:
5.0

Customer did not leave a comment.

YUDITH V. 
Rating:
5.0

Customer did not leave a comment.

Lesia M. 
Rating:
5.0

Customer did not leave a comment.

Laiza S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

isaac R. 
Rating:
5.0

Great customer service!

Wilkelmes R. 
Rating:
5.0

Customer did not leave a comment.

DAVIOT R. 
Rating:
2.0

I made my reservation a week in advance, the day I went to pick up the trailer it was not there and had to go to a different location. My car broke down and I had to leave the trailer overnight until I could get a truck to pick it up. I spoke to customer service and asked for a extension after I explained what had happened. I was granted a extension but when I checked out I was billed for 2 days. I am very unhappy with the service and being charged a extra day.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

The employees are wonderful

NEIDA V. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
1.0

My 24 hour reservation was cancelled twice because they failed to bring the truck back on time I booked another truck on the phone for 24hrs and when I went for the truck they stated 12hrs only which was impossible for my move we agreed to pay the late fee in advance however we were harassed all day … Fucking shit show moving is already stressful y'all made it worse

angelis G. 
Rating:
1.0

Don't give me the equipment what I need

CARLOS P. 
Rating:
4.0

The manager was great!

jorge P. 
Rating:
5.0

The clerk at the office was claiming I didn't return the gas to the level with which I left the previous day. Luckily I took a picture of the mileage and in that picture was the gas level when I left. She could have claimed the tank was full and I would have had to pay the difference if I didn't have the picture.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

MELVIN P. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Nothing really I got attended really quickly everything was good I'm happy with the service I was provided with

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Office was empty when I arrived. I had to wait a bit.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

jose S. 
Rating:
4.0

Customer did not leave a comment.

Kamar M. 
Rating:
5.0

Customer did not leave a comment.

yadira A. 
Rating:
5.0

The customer service at this location is always excellent!! They listen to your concerns and go the extra mile to make sure we are satisfied customers. Thank you!!!

Ladrunda G. 
Rating:
5.0

Great service, and plenty of trucks available.

Camilo M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
1.0

Quamir did not help at all did not hook trailer to truck i had to do it my self because he was talking to a girl who was there before me and i still left she was there looked like he was trying to “kick it to her”

Rob P. 
Rating:
5.0

Representative are liers about the amount of mileage on the truck and overcharged people when they know I had pictures of the mileage before I left the location

Yohannes C. 
Rating:
5.0

Customer did not leave a comment.

Claribel R. 
Rating:
1.0

Make sure the people you hire know how to do there jobs snh

gricel D. 
Rating:
3.0

More help because the young lady was by her self and there were like 6 people in line waiting!!! You need more help

celestina W. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

EHAB A. 
Rating:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Rating:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Rating:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Rating:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Rating:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Rating:
5.0

I love the services

LETICIA B.  |  First Impressions 
Rating:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Rating:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No reviews have been submitted for this location.

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