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GINO FCustomer Reviews for U-Haul Moving & Storage of East Paterson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was very very shabby and old. The gate did not secure well.
Michael GNot a lot of parking for return or pickup of equipment (I'm sure this is always a challenge). Front desk seems undermanned. However, everyone was super nice and the place was clean and orderly,
THOMAS KRoberto was very helpful!!! Give that Man a raise 😁
JASMEN WI was so difficult to drop off by the website,as I was taking the pictures to show that the truck 🚛 was clean and in the same conditions as received..it was over a hour and I couldn't finish properly because it was giving me errors
JOSE CI didn't like it because I delivered the equipment at 2:17 and they said that I returned the equipment at 6 in the afternoon increasing the cost of what I used and the equipment was delivered before the time it should
ERNESTO SMore space for parking
ROBERT BThey should stop scamming their clients. I will never go to their offices again. They are liars and thieves.
ROBERTO RTodo estaba perfecto 💯 el vehículo también la joven que atendió muy amable y me dió toda la información le doy 5*
jose mMuy mala experiencia tuve fue mi primera vez y creo que la última, las personas que trabajan en esa ubicación no tienen mucho carisma aparte me llamaban como si yo me iba a quedar con el camión y supuestamente se alquila por millas no por horas., la verdad tuve muy mala experiencia no me gustó el servicio
Yenifer MThere is a difference in the value withdrawn from my card for the final bill and this is not the first time that money is deducted with a value greater than the final bill Please check your system
Basim AExcellent service.
RITA BThey so unprofessional they had my credit card on file and they could’ve charged it but instead they reported their truck stolen and they expect me to pay almost $2500 to release the truck, worst experience ever, absolutely don’t recommend it to anyone
Mohammed EEquipment was old and needs to be replaced.
Stuart ZNo need. Young gentleman and young female that work there were great. More than helpful and great customer service. Definitely will be renting from this location from now on.
ERICK MEven though the fault is 50/50 I was not pleased by having a broken AutoTransport. I lost a job slot to tow a car due to this issue, Waited for 2 hours for Road Side assistance and still needed to wait another hour. Request was sent at 11:50 and at 2:00 Pm they were still 60-70 minutes to arrive. Store personal were friendly and they tried to help me out, they treated me with respect but this inconvenience cost me time and money.
JHAN RDrop that price one hour thirty five to much only five miles not right
JOHNNY TDiana was so helpful and lovely. It was a great and easy experience would definitely would recommend to my family and friends.
YEIRY MGood evening I picked up a rental on Monday, March 10th at the Market street location in Paterson. The service I received from Diana was exceptional, she was very helpful and patient. She guided me through the u-haul app and completed the rental process. Thank you again.
Kendall BOk
BRAULIO COverall a very courteous and professional facility. All the agents we dealt with were helpful and competent. Roberto V. went out his way to expedite everything and took the time to explain what we needed to know about our hitch installation. Will use this facility again and recommend it to our others.
HENRYANTHONY IExcelente service
WILLIAM MEl equipo falta mantenimiento
AMERICO DThe girls that helped me was very helpful and nice, explained everything really well. I’ll definitely be coming back to this U haul whenever I need to rent again
EMMANUAL MRenborzar el restante del depósito más rapido
JOSE AI've been coming here for years for all my moving needs and vehicles. I have no complaints. Customer service is always great. I'm a loyal customer to U-Haul.
MARDIE BGood
ALI RCustomer service was horrible. I will never recommend U-Haul to my family or friends. the person that took care of me inside the location in Paterson was disrespectful and ignorant to common courtesy. She could have handle things a lot better. Respecting and valuing your customers is very important and any employee that can’t do that should be replaced.
BARBARA SHave a sales person inside all the time because the gentleman that help me he seems to be doing everything from the counter to going outside and show you the equipment you are renting
WILFREDO AAll employees were kind, respectful, and courteous.
Lily PRecibí el camión lleno de nieve y lo limpié sin problema, escogí el servicio de después de utilizar el camión dejarlo en la sede de cordero me cobraron todo incluido 188 dólares, utilice el camión solo 5 horas y lo entregué en la sede de cordero limpio y con gas, hice todo correctamente y en corderos me cobraron 103 dólares de mas y no me responde por mi dinero volví con la sede de la market que fue con quien hice el contrato y tampoco me responden. He perdido mi dinero.No vengas aquí no les importa
PATRICIA MThe workers were moving like they didn’t wanna work. One of them look high the other one look like she just got out of bed. There was very poor energy in there.
KEITH BEverything was good
WILLIAM MI was charged 30 miles when I drove to my home which was .4 miles away. They basically upcharg3d me 38 bucks. Never again. Really disappointed. Not to mention the person on the phone said I put online for 30 miles. I did not it wasn't even an option.
ALEX CI ordered on line two trolleys and I got to placed they did not have any. Then they tried to call other places and they didn’t have any too. I was very upset because I need the trolleys I had to end up buy one.
Maritza PGreat customer service!!
MARIA LFirst of all why all the charges, I received an xtra charge today?? I rented yesterday. There are no indications online on what we need to rent a trailer & made me waste my time.
CHARLES RBoth employees were great
Jonathan Vmuy buena atencion
MERCEDES HI only used it to transport a brand new couch and they charged me with a fee cleaning
ELSON Pnothing perfect
cathy mNothing
EVELYN EThe charge a lot I want to came back to talk with manager
AYMAN MMy Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept
Barbara C | Overall ExperienceStorage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you
Angie R | Overall ExperienceService was excellent and fast. Was in and out in 30 mins or less.
Angie R | First ImpressionsExcellent job.
mohamed s | Overall ExperienceThe customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...
April G | First ImpressionsI love the services
LETICIA B | First ImpressionsGreat Customer Service
stephanie p | First ImpressionsVery respectful staff and understanding and helpful
cassandra c | Overall ExperienceCustomer service was excellent & everything went smoothly.
amani r | First Impressions