Customer Reviews for U-Haul Moving & Storage of Paterson

3,432 reviews

838 Market St   Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

(973) 278-3700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 278-3700

838 Market St
Paterson, NJ 07513
(Off Rt 80 TAKE EXIT 60 FROM 80 E AND 59 FROM EXIT 80 WEST)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I received good service but the store was not open on time for pickup. The appointment was for 7am and the store was supposed to be open at 7am. it was an inconvenience and caused me to be late.

temeka D. 
Rating:
5.0

All the reps were professional educated & accommodating to my needs!!!

RASHEEDA T. 
Rating:
4.0

This was the only rental location near me (20 miles away) that had the unit I needed. There are 4 others that were closer to me but none of these had a unit available.

Keith C. 
Rating:
2.0

Location sucks being in a really busy area and random people parking to block exits but Staff at this location were excellent

Renee L. 
Rating:
4.0

Customer service always come thru properly..

Michelles T. 
Rating:
5.0

Everything was good for me, as a first time customer

Nicolea B. 
Rating:
5.0

Todo bien

ROBER A. 
Rating:
5.0

Very good

JULIO L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
3.0

The truck smelled like smoke. I didn't use any of the blankets. They were still all folded and in the bag. I shouldn't have been charged for that.

Foster S. 
Rating:
4.0

Customer did not leave a comment.

Martin E. 
Rating:
5.0

Great customer service and nice maintain vehicle

james M. 
Rating:
1.0

the problem that I return the equipment and they spend another day and charge me more even though one returns on time and they forgot to register the entry in their system

Jose P. 
Rating:
2.0

My reservation was made at a different location for pick up. (5 miles away). Uhaul changed my pick up to Paterson. (25 miles away). I was assured I would be compensated for the difference. When it came time to return the truck every employee acted like they couldn't help. I've called 3xs and not a return call from Natalie the store Manager. I would have changed companies and picked up at a closer location from my home! I drove 60miles and 40 of those miles were to pick up and drop off the truck. I was overcharged about $80 on my final bill. Disappointed to say the least!

Ryan P. 
Rating:
2.0

Dear Uhaul, I need to talk to Someone from corporate about this matter and about this location , Thank you kindly Best regards Mohammad jarrar

mohammad J. 
Rating:
5.0

Someone might complain about the air conditioner not working, but it didn't bother me.

Jess R. 
Rating:
5.0

Customer did not leave a comment.

lee I. 
Rating:
5.0

Customer did not leave a comment.

YUDITH V. 
Rating:
5.0

Customer did not leave a comment.

Lesia M. 
Rating:
5.0

Customer did not leave a comment.

Laiza S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

isaac R. 
Rating:
5.0

Great customer service!

Wilkelmes R. 
Rating:
5.0

Customer did not leave a comment.

DAVIOT R. 
Rating:
2.0

I made my reservation a week in advance, the day I went to pick up the trailer it was not there and had to go to a different location. My car broke down and I had to leave the trailer overnight until I could get a truck to pick it up. I spoke to customer service and asked for a extension after I explained what had happened. I was granted a extension but when I checked out I was billed for 2 days. I am very unhappy with the service and being charged a extra day.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
5.0

The employees are wonderful

NEIDA V. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
1.0

My 24 hour reservation was cancelled twice because they failed to bring the truck back on time I booked another truck on the phone for 24hrs and when I went for the truck they stated 12hrs only which was impossible for my move we agreed to pay the late fee in advance however we were harassed all day … Fucking shit show moving is already stressful y'all made it worse

angelis G. 
Rating:
1.0

Don't give me the equipment what I need

CARLOS P. 
Rating:
4.0

The manager was great!

jorge P. 
Rating:
5.0

The clerk at the office was claiming I didn't return the gas to the level with which I left the previous day. Luckily I took a picture of the mileage and in that picture was the gas level when I left. She could have claimed the tank was full and I would have had to pay the difference if I didn't have the picture.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

MELVIN P. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Nothing really I got attended really quickly everything was good I'm happy with the service I was provided with

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Office was empty when I arrived. I had to wait a bit.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

jose S. 
Rating:
4.0

Customer did not leave a comment.

Kamar M. 
Rating:
5.0

Customer did not leave a comment.

yadira A. 
Rating:
5.0

The customer service at this location is always excellent!! They listen to your concerns and go the extra mile to make sure we are satisfied customers. Thank you!!!

Ladrunda G. 
Rating:
5.0

Great service, and plenty of trucks available.

Camilo M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
1.0

Quamir did not help at all did not hook trailer to truck i had to do it my self because he was talking to a girl who was there before me and i still left she was there looked like he was trying to “kick it to her”

Rob P. 
Rating:
5.0

Representative are liers about the amount of mileage on the truck and overcharged people when they know I had pictures of the mileage before I left the location

Yohannes C. 
Rating:
5.0

Customer did not leave a comment.

Claribel R. 
Rating:
1.0

Make sure the people you hire know how to do there jobs snh

gricel D. 
Rating:
3.0

More help because the young lady was by her self and there were like 6 people in line waiting!!! You need more help

celestina W. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

EHAB A. 
Rating:
5.0

Customer did not leave a comment.

carlos T. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
2.0

Not on weekends to expensive 2.00 a mile it s a ripoff I will not use you again.

HECTOR C. 
Rating:
1.0

Everything sucked, charged extra money for being 3 mins late.....will use a better service next time and suggest another hauling service to friends and fsmiky.family

Darreus G. 
Rating:
5.0

Good job

Manuel G. 
Rating:
5.0

The staff there are great! From the pick up process to drop; everything went as smooth as possible. They do it right!

Frank R. 
Rating:
5.0

Customer did not leave a comment.

rafael-alejandro Q. 
Rating:
5.0

Customer did not leave a comment.

Genesis G. 
Rating:
2.0

The cars battery died as I pulled into return the vehicle. Gas tank was also not 1/2 full

Cindy N. 
Rating:
5.0

Customer did not leave a comment.

Hamlert M. 
Rating:
4.0

Customer did not leave a comment.

Johnny V. 
Rating:
5.0

Customer did not leave a comment.

Tashon C. 
Rating:
5.0

Customer did not leave a comment.

rita S. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

FREDDY C. 
Rating:
4.0

The staff member who checked me in was fantastic.

Howard G. 
Rating:
5.0

Great associates working very kind respectful and polite

DIANE W. 
Rating:
5.0

Customer did not leave a comment.

Boris M. 
Rating:
5.0

I am very satisfied with your service. I made reservation and my pickup was very prompt. I will recommend your location to my family and friends.

DIANE G. 
Rating:
5.0

Customer did not leave a comment.

Grant M. 
Rating:
5.0

Good service

ELVIS O. 
Rating:
5.0

All good.

John D. 
Rating:
5.0

Customer did not leave a comment.

Annette D. 
Rating:
5.0

Have Rene's in the past and will rent in the future. One person loading is great.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

TAHA J A. 
Rating:
5.0

Customer did not leave a comment.

ADELA R. 
Rating:
3.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Ok

RAMON C. 
Rating:
4.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

elwys C. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
3.0

Customer did not leave a comment.

ANGELO M. 
Rating:
5.0

Everybody that I've encountered with was beyond EXCELLENT with good customer service care.

MARILYNN W. 
Rating:
3.0

without expecting much, the return was a bit "off" ... "we will send you a receipt when we inspect the vehicle"... a bit vague...

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Harun K. 
Rating:
5.0

Customer did not leave a comment.

everett H. 
Rating:
1.0

I asked for a 24 hr rental and by soo was supposed to be there by 6pm by 2pm i get a phone call asking whete am i with the trailer whei picked up the trailer at like 5:30

Rob P. 
Rating:
1.0

I returned the truck with the same gas and need to pay 22 dollars of gas charge

HECTOR H. 
Rating:
5.0

Customer did not leave a comment.

EVELYN M. 
Rating:
4.0

Customer did not leave a comment.

samuel W. 
Rating:
5.0

Customer did not leave a comment.

WILSON C. 
Rating:
5.0

This location has a girl who is very dedicated to her work and to customer service, she is very good at what she does 👍

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Carl P. 
Rating:
5.0

Customer did not leave a comment.

TAHA J A. 
Rating:
5.0

Allan was extremely helpful and so was his staff!! They accommodated us to the best of their ability.

Lizbeth R. 
Rating:
5.0

My Storage room in Paterson was just what I needed. Employees are always nice and there for you. if you have a need for storage in Pattison consider market Street well kept

Barbara C.  |  Overall Experience 
Rating:
5.0

Storage was a perfect size for temporary, but had to move up to a bigger storage space. Thanks you

Angie R.  |  Overall Experience 
Rating:
5.0

Service was excellent and fast. Was in and out in 30 mins or less.

Angie R.  |  First Impressions 
Rating:
5.0

Excellent job.

mohamed s.  |  Overall Experience 
Rating:
5.0

The customer service was above average. David was helpful and he made sure I got the service that was needed. He explained all the details and there was no hidden cost. Thank you David and Asia...

April G.  |  First Impressions 
Rating:
5.0

I love the services

LETICIA B.  |  First Impressions 
Rating:
5.0

Great Customer Service

stephanie p.  |  First Impressions 
Rating:
5.0

Very respectful staff and understanding and helpful

cassandra c.  |  Overall Experience 
Rating:
5.0

Customer service was excellent & everything went smoothly.

amani r.  |  First Impressions 
No reviews have been submitted for this location.

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