Include all requested equipment in the truck when left for pickup. ----- I'd ordered an appliance dolly but it was not included and as my pickup was scheduled for 5pm, at/after closing, there was no opportunity for resolution. Further, while I'd spoken with online chat representative "Kim" before taking the truck to ensure she was notified that the dolly was missing - and she assured me that she would remove it from the reservation -- I still found that entry on the bill when completing the return of the vehicle.John K.
Customer Reviews for U-Haul Moving & Storage of Patrick Street
Charleston, WV 25312
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat-Sun: Closed
Special Operating Hours
- 5/17/2021: 7:00 am - 2:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, helpful staff.ROBERT M.
Customer did not leave a comment.CHARLES ALLEN B.
Customer did not leave a comment.MARK ANTHONY F.
It's really good place , couple weeks ago I rented from another place in Walton, WV and I returned truck they charged me a cleaning fee , it wasn't dirty I made sure it was swept out but she wasn't very friendly at all.KEVIN VAUGHAN L.
excellent service!PREM RAMON C.
Customer did not leave a comment.NAOMI REBECCA B.
Customer did not leave a comment.ALLEN WADE W.
Customer did not leave a comment.William C.
Rented a utility dolly and one was bot in the trailer didn't realize till it was too late to go backCHRISTOPHER LEE B.
Customer did not leave a comment.JOHN M N.
Very quick and efficient. Friendly and positive.Vicki M.
We were not able to return the U-Haul or make changes to our storage unit due to the nationwide server outage yet we're charged for the additional days. I will be disputing the charges.Albert M.
Have some compassion/concern for your customers after placing their lives in jeopardy due to U-Haul's poor maintenance.FREDERICWEISER N.
I went for after-hours drop-off and both the UHaul website and the customer service phone line were down so it was a little stressful not knowing what to do and being worried about a fee. This location called the next day to make sure I knew everything was ok. Very professional and thoughtful!Kimberli M.
Martha Dixon was the employee that helped me get everything set up and explained all my options, amazing employee that went above and beyond in my opinionAaron G.
GreatGEORGE HAROLD H.
Your Sevice is great. You could make it less complicated to use online Sevice. Your personal service is great .MARVA W.
Customer did not leave a comment.Michelle M.
Customer did not leave a comment.MARY N.
Customer did not leave a comment.DEBORAH ANN M.
Customer did not leave a comment.shirley N.
Reduce mileage rate,; but overall very pleased. Thank youWILLIAM BRUCE H.
Customer did not leave a comment.Elizabeth D.
Customer did not leave a comment.STEVE G.
Your website doesn't work well with IOS. When I dropped off the rental van and used my phone to log on to your website, it got very frustrating. After clicking return my rental under my account it asked me to verify my location by clicking â€œshare my location.â€ This would not work on IOS. I followed the instructions to go into settings to allow it to pick up my location and it STILL didn't. I finally just gave up, downloaded the chrome app and used it. It worked on that app. I would recommend putting verbiage on your website saying that it doesn't work well with IOS, and to use chrome.JAMES DACEY T.
Returned after hours. Returned vehicle online. Keys were placed in the drop box. The store was very clean and well lit. Drop box was easy to find. They had a sign outside of the store with instructions to return the vehicle after hours. Great experience.Mark R.
The store manager went above and beyond to facilitate a smooth process in procuring a truck. I was very pleased with the service.PHYLLIS ANN V.
The staff did everything right so I have no improvements to offer. They were helpful and friendly and processed my rental expeditiously. I will rent from this location again and purchase moving supplies.Barbara E.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Dustin T.
Keep the friendly and funny personnel. They made the whole process less stressful. I will always use UhaulJamie C.
Customer did not leave a comment.magd A.
Hidden fees are bullshit and when a customer enters a promo code and it lights up green for the go ahead but then you get your final receipt and it isn't showing well that's horse shit. Especially when your bill is over 500 dollars. I suggest you fix the glitch.Steven G.
Stan at this location is the worst person I've ever delt with I'll never rent here aginSTEVEN JAMES T.
Customer did not leave a comment.DON JUAN B.
I had a perfect experience .PAMELA KAY S.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!