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Matt SCustomer Reviews for U-Haul Moving & Storage of Patrick Street
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your app doesn't work. Everyone I tried to take a picture of the odometer it would kick me back to the previous page when I hit upload.
Christian OThe truck smelled heavily of cigarettes upon my rental and I think your check in process is a little laborious, but aside from that it was a decent experience and I will rent from you again or buy a truck from you thank you
Robert HAlthough scheduled, the equipment was not ready. Thaw trailer was apparently faulty so they changed trailers. The replacement trailer was poorly maintained. The ratcheting strap devices were rusty and difficult to operate. The ramps did not have a proper catch and one fell while off loading my car! The car was thus dragged along its frame until the wheel hit the ground. The return facility employee checked the ramp and verified that the problem was not “user error”.
Jeffrey PI understand working at uhall is probably not the best jobs but the attitude and appearance of the employees was just terrible. Overall it was a bad experience, nice new store.
ALEX PI think your company provides outstanding service and i met several good caring people. Thank you for providing true customer service.
kenneth bThe advertising is false, the cost of the box truck ended up being way more than anticipated.
Zachary TN/A
milford zNothing. Store was clean, equipment was clean and the staff was excellent.
William CEasy drop off
Larry HThe Trailor straps was broken. I picked up the truck and trailer 1 hour away from my loading spot. By the time I hook my car up it was too late. The straps was cut and could go around the tires. I spent a lot of money with uhaul and the was not acceptable to me
horace hWe had the most interaction with Amanda, and she is a jewel. When we knew we no longer needed the unit, our first comment was, “We are going to miss Amanda!” She is a perfect representative for your company. She is kind, personable, and always professional.
Kenneth W | Overall ExperienceVery smooth and quick pickup of trailer
Timothy KCouldn't get the app to work to return my equipment. It couldn't find my rental though I used the information on my contract
VALERIE DNothing to improve on !! Had a great experience!!!! The service we had was great!!!!
Larry GI have used this location multiple times. The staff are all very helpful and friendly. The equipment has been clean and in good shape.
Jeffrey BThe pricing was great and had exactly what I needed so I have no complaints.
malachi tFast & Friendly Service. Easy access in and out of this facility. Car Hauler was well maintained and clean.
David MSite mobile check in was faulty. Didn’t give lock code so Couldn’t access key without an employee, whom was difficult to find and delayed my move. System didn’t register my change in reservation, so truck was unprepared.
Katelynn BThe perfumery smell in the cab was horrible.
Daniel MGreat
Dennus SIt was nice that personal came out upon return. Asked if I wanted my final receipt email or paper. I said paper. I was then able to leave.
Shelia PStaff is A+ the facility with its key card security in and out makes you feel safe. Very clean environment. Ability to back vehicle into Bay Area and close is a commodity. When the weather is bad.
Timothy H | Overall ExperienceGive more details on deposit and thing like that. Unless I missed it I did not see anything about it. If I missed it nevermind lol thank you all for a good and helpful move.
Geoffrey BKeep doing what you're doing. I'll be back Tell corporate they ought to consider putting a higher front panel on the motorcycle trailers to keep the road debris off the motorcycles, especially in the rain.
RAYMOND LHorrible
CHARLIE AI had a great experience
Renee PEmployee was extremely helpful in hooking up trailer to hitch and unhooking equipment once I returned the trailer.
Victor DReward point system rent 5 times get one free or something similar. Repeat customer rewards/ free boxes,tape,storage unit etc.
Chris LGreat staff - keep up the great work.
chris CI rent from this location all the time good people
leighanna bSomeone called and presented themselves over the phone as Mr and Mrs. Strader. They were able to pick up a set of keys. We caught them on our ring camera and my husband confronted them and was able to find out how they got into the U-Haul. They were never able to start the vehicle but our things were in there. We were told a man named Staunton was responsible for allowing this. I was going to let this go even though my husband was livid, because the couple gave us the information and had a small child. However, the next day I called to inquire as to approximately how much the U-Haul would currently cost, and in the background Staunton said something along the lines of “be careful of people like them”. I’m not sure what he meant by that but it was absolutely uncalled for and unprofessional. He not only insulted us but he allowed strangers and thieves access to some of our most valuable possessions. Please contact us at +1 681-273-0001.
Scott SI book a van originally for 8:30 a.m. to 2:30 p.m.for $19 locally plus $0.49 a mile. When I picked up the van the clerk said I could keep it till 7:00 p.m. What he didn't say was that it would be considered extend time plus $0.79 a mile rated at 100 miles. I only went no more than 40 miles. The rental cost me more than anticipated. This was poor customer service.
Norma CI've used U-HAUL for quite some time employees are very respectful and courteous !!
BILLY MThe trailer was not attached properly
Mitchell MI scheduled pick up for 7am, key was not in the box. I had to wait until 9a for the store to open.
Nikea MThanks
christopher rNothing. Everything was great
Doug CNothing. The employees were very helpful and nice.
Dorothy WInside of truck was leaking onto our belongings
KATHERINE SVan was dirty join pickup but no issues the employees were great so it was overall great experience here. We will definitely return to this location next time we need a rental
Deborah MTo expensive
steven c | Overall ExperienceThis facility is run in an efficient and friendly way. Everyone was pleasant and knowledgeable. Thank you 😊
TIMOTHY DEmployees were exemplary.
Chad SJohn was very helpful. The staff is very good at this location
Jeffrey BGreat to have bathrooms during the hard work of moving! Every one has been very nice and helpful. The carts are a very nice touch.
steven b | First ImpressionsNone. The staff were extremely helpful and kind! Thank you so much !
Jill DKeep up the good work. It was a pleasure dealing with people that spoke English.
Caroll JI could not get the truck with the unit. It was advertised on the website.
BARBARA D | First ImpressionsIn these situations where the equipment is uniform across the nation, the big differences from a customer point of view is how the employees make us feel and the employees ar this store make me wanna come back and spend $$ when I have even the slightest need. Specifically, I need a motorcycle trailer a few times a yr. I'm borderline buying one, but the u-haul rental trailers are such a great design and kept in such high quality condition and the price so reasonable and the employees so friendly and professional... I will continue renting
Phil WIt was out of alignment.
athel kDon’t know why I respond to these Your front desk people are the worst Either ignore customers or barely literate
WILLIAM JLove the drive in loading/unloading and the convenience of the unit. However, the only complaint I have is that the garage door to the unit never stayed open to make it easy to go in and out of. You had to have 2 people there most times, one to hold open the door and the other to carry stuff in/out. Next time I will just have to buy something to hold the door unit door open or use something to wedge it from closing on top of me. That is the only reason I didn’t give it 5 stars. Other than that, the automatic doors and carts to load were very helpful and I would use it again if needed.
Ashley H | Overall ExperienceIf needed again, I would come back. I was very pleased with the facility.
ANNABELLE B | Overall ExperienceVery nice facility. Will rent again when needed.
Pamela G | Overall ExperienceI appreciate the courtesy and quick turn around - would highly recommend using this site and service. Thank you for making a stressful move so much easier!!
Betsy C | Overall ExperienceStaff was very friendly and helpful. Facility was always nice and clean.
Sheila S | Overall ExperienceThe Patrick St. U-Haul exceeded all my expectations for what a storage unit could be. I always felt my stuff was secure. The staff were always around for any questions and willing to go out of their way to help. The secured garage/loading zones were perfect and really made the place top tier. I always recommend the Patrick Street storage units and will be my first choice if I need to use one again.
Robert J | Overall ExperienceVery helpful staff with great attitudes. Very, Very clean looking and smelling place
ANGELA R | First ImpressionsI was so impressed with the storage facility! My mom was actually the one who set everything up, so I hadn’t seen it initially. When I went to grab things out of storage, I was blown away with how nice the facility actually was. There was a large interior space and it was climate controlled. There were multiple access points, as well as indoor parking access, which, on a very hot day, was amazing to find! There were carts available to help tote boxes in and boxes out, so I didn’t need to worry about having a dolly myself. Everything was incredibly clean and I felt very secure both in my possessions being well-protected and safe. My mom was the one that dealt with staff, and she was also very happy with each interaction that she had with staff along the way. Overall, I don’t think we could have had a better experience (unless a genie had come with the unit, bestowing magical gifts while we were there 🤣). Thanks U-Haul!
Jennifer J | Overall ExperienceEverything was fine except I missed a month by mistake and I was charged an astronomical amount. I believe it was the month of June bc I was only off 48 hrs in three weeks time. Overall my experience was good. Also I had my unit for a less value and they just started charging me more even before you sent a notice stating this. Thank you
Deborah H | Overall ExperienceStaff is very helpful and knowledgeable I would recommend this Uhaul for storage and truck rental.
Charles E | Overall ExperienceI appreciate your help in my reservation as I am selling my home! My new storage unit was very easy to find. I like that I know that my furniture and items are in cool and clean environment. Thank you.
Marva D | First ImpressionsMy significant other explained situation. They took advantage of someone in a rough situation and didn’t offer any discount after he spent a lot of money with your company. Never again
melissa c | First ImpressionsEverything was excellent from the beginning to the end. I strongly suggest that U-Haul experience was outstanding and smooth. Everyone should have the same experience we had for your college students coming home on their breaks.
ruth j | Overall ExperienceNo comment
Tim K | First ImpressionsStaff was very patient and helpful.
jacqueline t | First ImpressionsThis location is so convenient and well maintained. The staff are super helpful and friendly.
Carol M | Overall ExperienceThe manager is extremely knowledgeable in all areas. One of the best.
Diana R | Overall ExperienceThe two at the front desk allegedly there to assist customers were absolutely useless. Young sandy blonde female and large man with a Go-T, I cannot give names bc they refused to provide them, did the bare minimum to assist. I explained when I walked up I was transferring units, it was not processed as such. I was told if I wanted the transfer and credit from ky original unit applied to the new "I guess call the manager and get it done bc I don't know how". When said paperwork was finished, it was handed to me, nothing said, no new unit humber provides, nothing. When i asked for the unit info it was a huff, an eye roll and then she handed me a map, still no unit number. I literally had to ask her again, for the third time, if she can tell me the unit number so I can find it. This is the absolute worst customer service experience I have ever had anywhere. Nothing was told to me about what I needed to do once I moved units at all so once finished I left. Ten minutes after leaving I get a call stating I need to come back bc my transfer was done incorrectly. (shocker). This is absolutely unacceptable. I have NEVER been treated this way as a customer just trying to utilize a service with a company. Unfortunately, this is the ONLY climate controlled storage until in the vicinity of where I reside, otherwise, I would definitely not still be a customer.
DIANA G | Overall ExperienceStaff was very friendly and helpful.
ANNABELLE B | First ImpressionsI did not get to store my stuff as planned changed and I didn't end up moving to Charleston. But, my experience with everyone in getting a storage unit set up and then canceling it after the 1 month I paid for was very helpful and friendly. I would recommend this facility to anyone that needs a storage unit. Thank you so much for the assistance in closing out my unit. Much appreciated. Have a nice day!
Jizel G | Overall ExperienceI don’t know what to say really
Joseph S | First ImpressionsOnly issue was the initial code provided did not work but the person working the counter was extremely helpful and was able to reset my entry code. Facility was well maintained and I like the security.
Lisa H | Online Move InGreat customer service by Timothy. I was impressed.
Lowell B | First ImpressionsFacility was always clean employees were always real nice felt safe and secure
RONNIE M | Overall ExperienceAbsolutely would recommend this facility to friends and family, as well as use them again. Staff was great with their customer service, got me what I needed and done so in a timely fashion!
tamara g | Overall ExperienceFirst time using I-Hall storage and so far very pleased with it.
Paul S | Online Move InAll of the staff are friendly and so very helpful. This is the first time I have rented a storage unit. It has been a positive experience. Thank you.
CYNTHIA B | First ImpressionsThe staff was very helpful and caring about any problem that you might have
mary n | Overall ExperienceEveryone was very friendly and helpful
mary n | First ImpressionsManager Lacy Stanton was amazing to work with and SO helpful !
Denise L | Online Move Inexcellent service at desk
daniel r | First ImpressionsI would highly recommend UHaul for any and all your moving needs. I have used this company for moving long distance and locally and always get very good service and peace of mind that my storage is dry and safe.
barbara c | Overall ExperienceStaff was super friendly and helpful. Very clean and maintained. I highly recommend this location to anyone needing storage or any other uhaul needs.
Stacey S | Overall ExperienceThey kept raising the prices! I have a storage unit in a nearby Uhaul and they never raised the rent in 6 months. This one raised it after 2 months!
DOROTHY P | Overall ExperienceCustomer service wasnt great at all. We where at the location with a truck full of belongings and they didn't have the storage room we discussed. We had to leave and go to Saibt Albans. It wasn't convenient!
Ashley O | Overall ExperienceThe card system with alarms on each unit is impressive. I have storage at another vendor in a different state and they do not have this feature.
monica p | First ImpressionsI was pleased with your storage facility however I did not like where my rates kept going up and raised almost $100 over a year.
Willbur C | Overall Experiencevery good service
Maxine P | Overall ExperienceChanged mind about renting unit!
CAROLYNJEAN L | Overall ExperienceSome people who work 2nd shift could use more time to be able to get to there stuff .that's the only bad thing about the place but everything else was good .
RICHARD P | Overall ExperienceJust expensive and not in a great area in town but overall clean
watson m | Overall ExperienceExcellent! The best storage place i have ever been. And it’s new!
Catherine V | Overall ExperienceThe only reason I left was because of the price increase. Existing tenants should've been price locked at their existing rate 😞
James S | Overall ExperienceEveryone on staff was professional, friendly and helpful. Thank you all for the easy transition from Texas to WV
Kimberly R | Overall ExperienceCounter personnel were very helpful...was easy access and load in
Susan C | Online Move InFriendly staff. Easy process.
Victoria D | Online Move InAfter paying a $900 bill I was told I had to remove my belongings within a week now I'm being charged $70 to clean out a storage unit plus another month service when it wasn't even in there I will never recommend this place
andrea r | Overall ExperienceIt was perfect.
jennifer d | Overall ExperienceDon't seem to have many employees working inside..always have to stand in line and wait a little while before being waited on.
TERRI N | Overall ExperienceThe staff were awesome
kimberely m | Overall ExperienceVery nice staff
MELINDA F | First ImpressionsI had reserved a large storage unit via online. There was no indication online that I had NO GUARANTEE to actually get a unit. I found this out when I showed up to move in. Fortunately the GM at the location hooked me up with two smaller units at the same price. Uhaul needs have better clarification concerning online reservations.
Richard I | First ImpressionsAwesome best experience so far
Barry D | Online Move InI've ever had any problems with u-haul self storage and it's convenient for me as well. Thank you for the good hard work that the staff has done. Thank you again Layton family..
Tashia L | First ImpressionsStaff display pride in the new facility.
rebecca p | First ImpressionsI paid the bill for 6 months from my Amex. My employee quit and we put his tools and test equipment in storage. The attendant would not allow my new employee in the gate after driving 6 hrs . That is just ridiculous
Charles A | Overall ExperienceThey have an emplyee named JOEY whom checked us into this unit when we started using this storage almost. year ago now and he's still to this day always helpful and polite always with a smile on his face !!
kristen k | Overall Experiencenice new facilities with easy in and out
Betty G | Overall ExperienceLooks like a well-maintained storage facility -- having a place to pull into for unloading is an excellent advantage.
Doris D | First ImpressionsThe one guy that work was rude
josh s | First ImpressionsThe ppl at the desk with one exception need a personality. The cleAning lady is exceptionally friendly. Why are the prices so different from St. Albans? There needs to be more discounts…. Or any discounts!!!
DOROTHY P | First ImpressionsNice facility, great location. If you had this same facility at your old location in North Charleston, I never would have used it. I did think I would be getting a refund though. I paid my 7/24 payment and closed out on the 29th.
Carol B | Overall ExperienceExcellent experience. I wish I had gotten the name of the woman who helped me!
Karen W | First ImpressionsJoey was great he did a walkthrough of the building and explained everything and even showed me to my unit.
Ashley M | Online Move InGuy who checked me in was super helpful
Mike L | First ImpressionsU haul people were great. The affordable people were a little inexperienced
James D | First ImpressionsYou have an awesome staff! Everyone is so nice and helpful!
Darian D | Overall ExperienceThe customer service I received was really great and polite. I would highly recommend this location for both equipment rental and storage.
Megan B | First ImpressionsDoor broke and then licked for construction. Mice in my unit. Do not answer phone most of the time.
Betty E | Overall ExperienceStanton was very very helpful and friendly. Facilities are great place is clean and has high tech security
Moustafa H | First ImpressionsMuch safer and cool inside storage. Extra security to check in/out before using your own lock to access your unit. Plus insurance is a no brainer to use this new Uhaul for your storage needs.
Jamie J | Overall ExperienceBathroom was broken for the last 2 weeks
margaret b | First ImpressionsThey were very helpful
LAURA P | Online Move InThis facility was fantastic. I did have a problem with a requirement of 3 phone numbers to rent a storage unit. What if someone doesnt have 3 phone numbers, I guess they are just out of luck, huh. And the facility in Charleston SC, was aweful. I felt like I was bothering the people that worked there. And when it comes to setting up the tow, I was told if they help me set it up, it would be a $20 fee. That was not mentioned at the counter and I didn't see that anywhere before or after I made the reservation or the invoice. and not being able to check in the tow separate from the truck, when I didnt need the tow after I arrived at this facility, was another thing that left a sour taste in my mouth. Oh, and when I paid for the reservation for the truck and tow, being a veteran, I later found out that UHaul offers a discount, but that wasn't mentioned at the Charleston SC office, either.
CHRISTOPHER R | First ImpressionsI wish I knew the young man's name who helped me, excellent guide and very knowledgeable, I don't think he left anything out.
Madonna M | Online Move InNeed more units
Dana C | First ImpressionsThe staff could not be more helpful. We love the facility, this is our second time using it. Truly 5 stars. you cannot do better outside of storing your stuff in a bank.
Elton H | First ImpressionsTrenton was fantastic! He went above and beyond to make sure my move in process was smooth and without complication. There was another young woman who assisted me, she is from Florida but I cannot recall her name. She was delightful as well. These two make a great team and are assets to the company.
Darian D | First ImpressionsVery friendly and helpful crew. Thank you
Fermin G | Overall ExperienceThe staff was very friendly and helpful. If I need to store anything in the future, I will definitely use this facility.
Susan R | Overall ExperienceHad roaches 🪳 crawling around.
SHONNA S | Overall ExperienceSo far so good. All is as promised!
Chad E | First ImpressionsClean facility. Helpful employees.
hannah l | First ImpressionsGreat facility, friendly and helpful staff, overall a very good experience! I was the first renter at this facility, even before all of their computers were online. Staff went out of their way to be helpful.
David K | Overall ExperienceThese ppl were great with the storage end of this facility, they need to work on the rental part, as far as u- haul not the staff here.
melissa s | Overall ExperienceThe facility is impressive and the staff for the most part were friendly my problem is with your companies policies I Lost half of my items and now receive collection and lien notices from your company I came to your staff with 4 days remaining on my contract and asked if I could add the after hours access to my account because i knew that I wasn't going to have time to remove everything and clean my unit I was told sure for $10 I asked if it could be prorated and was told no we don't prorate anything with the pandemic and losing my job I was having a tough time I didn't have the $10 so I defaulted on my unit and the $105 that I didn't have is now almost $500 that I still don't have all because your company didn't want to help out the very soul of your business the costumer without them you wouldn't be where you are today nor will you stay there prorating doesn't cost your company anything because you still get the rate per rental you would normally get and you would help someone down on their luck you should consider it
Edward T | Overall ExperienceThe employees were very helpful. They were patient, kind, and respectful.
Kathryn R | First ImpressionsDidn’t like the fact that I couldn’t get any money back. Only rented for 3 days that I had paid for out of 30.
BETSY A | Overall ExperienceThe BEST storage facility anywhere!!!
DEBORAH A | Overall ExperienceI was super pleased with my storage unit & would recommend your storage facility for anyone. It was very clean & the staff was always helpful. Thank you for your wonderful patronage to our community.
robert c | Overall Experience