Customer Reviews for U-Haul Moving & Storage of Patrick Street

69 reviews

1701 W 4th Ave   Charleston, WV 25312

(304) 346-1360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 346-1360

1701 W 4th Ave
Charleston, WV 25312

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
3.0

Customer did not leave a comment.

megan P. 
Rating:
5.0

The call center was atrocious they confirmed my pickup and the truck was never there. Thankfully the helpful people in Charleston made my move happen. I'm very disappointed with the booking process.

AMBER ROSEANNE H. 
Rating:
5.0

Do as much as you can online, it will save alot of time. Fastest rental I've ever done.

Christopher Eri W. 
Rating:
3.0

The drop-off location wasn't clear. I entered where it said Equipment Return and then saw a garage door that said "U-Haul Trucks" so I pulled in front of it. It opened and a siren started going off, so I was really confused and concerned. Still, I pulled the truck inside and left it there, but then couldn't find where to leave the keys. I had to walk all the way around to a dark, unlit side of the building to find the key drop (and probably where I was supposed to leave the truck?). I'd suggest some additional signage and/or at least some good lighting on the side where the key drop is.

Delford C. 
Rating:
3.0

Better drop off area

MICHAEL TODD B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EVERETT C. 
Rating:
5.0

I did not get an email copy of invoice.

TOM TITUS F. 
Rating:
5.0

Customer did not leave a comment.

Lori Ann W. 
Rating:
5.0

Customer did not leave a comment.

Harley S. 
Rating:
5.0

I had an excellent experience with U-haul. I rented a trailer for one day and end up keeping it for 6 days. They were understanding about the extension and they didn't call me to harass me about me having it that long . They called me 2 times to check. Excellent customer service is all I can say! Thank you.

AKINASANYA N. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
5.0

Customer did not leave a comment.

ADEL H. 
Rating:
4.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

LARRY EDWIN L. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

WENDELL B. 
Rating:
1.0

So the Uhaul I rented had no problems but the window wiper need replaced (not a issue at all). When I stopped to put gas in the gas tank I found 2 used needle syringes in the gas cap. THIS IS ABSOLUTLY UNACCEPTABLE!! When I showed the person working in your location this upon dropping off my truck his response was well there's nothing I can do for you since we can't verify where this came from! Then he told the guy working with him, well this is something else we are going to start having to look for! My kid has been playing around this truck for 2 days. I live in a heavily patrolled gated community and I moved to one also. There are security cameras around both my houses motion activated where the truck sat over night, and I would've been alerted to someone are the truck anytime it was in my possession! I DEMAND my money refunded! I understand you all opened this location in a bad part of town, but this could've been handled ALOT better!! Please contact me soon or maybe just posting and tagging Uhaul on Patrick street might be the better route to go here!

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Customer did not leave a comment.

SANDRA KAY S. 
Rating:
5.0

Have used you for years with kind people & quality equipments . You

KENNETH GENE H. 
Rating:
2.0

Make sure truck is in working order

KIMBERLY RENAE A. 
Rating:
1.0

Quit screwing me over on gas. Help employees be more knowledgeable.

Mazie E. 
Rating:
3.0

I am still waiting for a copy of my bill I was given a verbal of 108 and that was it. the other location had emailed me my return receipts with in the hour of the vehicles being returned.

MICHAEL B F. 
Rating:
5.0

Customer did not leave a comment.

JACK EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALBERT II B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R C. 
Rating:
4.0

Customer did not leave a comment.

TONYAANN T. 
Rating:
3.0

Every time I need to return a truck after hours it won't allow me to get passed the ending. So I'm never able to check the truck back in. This time they tried charging me for the entire weekend. It was resolved, but something needs to be done. Also the gas was a hair short, like barely and they charged me $18.

Devona T. 
Rating:
4.0

I did not interact with anyone, since it was a Sunday drop-off

ROBERT P. 
Rating:
2.0

Include all requested equipment in the truck when left for pickup. ----- I'd ordered an appliance dolly but it was not included and as my pickup was scheduled for 5pm, at/after closing, there was no opportunity for resolution. Further, while I'd spoken with online chat representative "Kim" before taking the truck to ensure she was notified that the dolly was missing - and she assured me that she would remove it from the reservation -- I still found that entry on the bill when completing the return of the vehicle.

John K. 
Rating:
5.0

Friendly, helpful staff.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

MARK ANTHONY F. 
Rating:
5.0

It's really good place , couple weeks ago I rented from another place in Walton, WV and I returned truck they charged me a cleaning fee , it wasn't dirty I made sure it was swept out but she wasn't very friendly at all.

KEVIN VAUGHAN L. 
Rating:
5.0

excellent service!

PREM RAMON C. 
Rating:
4.0

Customer did not leave a comment.

NAOMI REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

ALLEN WADE W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Rented a utility dolly and one was bot in the trailer didn't realize till it was too late to go back

CHRISTOPHER LEE B. 
Rating:
4.0

Customer did not leave a comment.

JOHN M N. 
Rating:
5.0

Very quick and efficient. Friendly and positive.

Vicki M. 
Rating:
1.0

We were not able to return the U-Haul or make changes to our storage unit due to the nationwide server outage yet we're charged for the additional days. I will be disputing the charges.

Albert M. 
Rating:
3.0

Have some compassion/concern for your customers after placing their lives in jeopardy due to U-Haul's poor maintenance.

FREDERICWEISER N. 
Rating:
5.0

I went for after-hours drop-off and both the UHaul website and the customer service phone line were down so it was a little stressful not knowing what to do and being worried about a fee. This location called the next day to make sure I knew everything was ok. Very professional and thoughtful!

Kimberli M. 
Rating:
5.0

Martha Dixon was the employee that helped me get everything set up and explained all my options, amazing employee that went above and beyond in my opinion

Aaron G. 
Rating:
5.0

Great

GEORGE HAROLD H. 
Rating:
5.0

Your Sevice is great. You could make it less complicated to use online Sevice. Your personal service is great .

MARVA W. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

MARY N. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH ANN M. 
Rating:
4.0

Customer did not leave a comment.

shirley N. 
Rating:
5.0

Reduce mileage rate,; but overall very pleased. Thank you

WILLIAM BRUCE H. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Your website doesn't work well with IOS. When I dropped off the rental van and used my phone to log on to your website, it got very frustrating. After clicking return my rental under my account it asked me to verify my location by clicking “share my location.” This would not work on IOS. I followed the instructions to go into settings to allow it to pick up my location and it STILL didn't. I finally just gave up, downloaded the chrome app and used it. It worked on that app. I would recommend putting verbiage on your website saying that it doesn't work well with IOS, and to use chrome.

JAMES DACEY T. 
Rating:
5.0

Returned after hours. Returned vehicle online. Keys were placed in the drop box. The store was very clean and well lit. Drop box was easy to find. They had a sign outside of the store with instructions to return the vehicle after hours. Great experience.

Mark R. 
Rating:
5.0

The store manager went above and beyond to facilitate a smooth process in procuring a truck. I was very pleased with the service.

PHYLLIS ANN V. 
Rating:
5.0

The staff did everything right so I have no improvements to offer. They were helpful and friendly and processed my rental expeditiously. I will rent from this location again and purchase moving supplies.

Barbara E. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Dustin T. 
Rating:
5.0

Keep the friendly and funny personnel. They made the whole process less stressful. I will always use Uhaul

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

magd A. 
Rating:
1.0

Hidden fees are bullshit and when a customer enters a promo code and it lights up green for the go ahead but then you get your final receipt and it isn't showing well that's horse shit. Especially when your bill is over 500 dollars. I suggest you fix the glitch.

Steven G. 
Rating:
1.0

Stan at this location is the worst person I've ever delt with I'll never rent here agin

STEVEN JAMES T. 
Rating:
5.0

Customer did not leave a comment.

DON JUAN B. 
Rating:
5.0

I had a perfect experience .

PAMELA KAY S. 
No reviews have been submitted for this location.

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