Customer Reviews for U-Haul Moving & Storage of Peterborough

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Peterborough

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Heather L. on

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The staff at this location were friendly and helpful.

Christine R. on

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The staff and process were top notch. The only thing I would suggest is that a walk around the vehicle should happen without our having to go in to ask for it. If my daughter hadn't just gone through the experience of renting from UHaul and knew about the stickers on any marks and damage of the truck, I wouldn't have known about it. I was already anxious about the move without worrying about possibly being blamed for damage I had not done. Also, I had requested the drop off to be in my village (Ailsa Craig) and expressed concern about it not being open on the weekends - how to drop off the keys. Nothing was said about the drop off being changed to another location.

robert P. on

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Ian D. on

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Ibrahim R. on

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There is some dishonesty in your business - the advertised rate of $19 is untrue. There are too many hidden fees. How can I be deceived into paying over $80 for a 3 hour usage within town for a total of about 50 miles?

Irina C. on

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I frequently visit this location because it has the largest inventory and selection of fleet automotive products in this town, including storage units of all sizes. I only suggest that you keep people on file as well as implementing pictures for Identification. This would eliminate the hassle of having cards on you at all times. Picture on file along with your basics. Name address birthday , then you have credit card saved and a picture to verify identification without consumers being turned away to get cards that may be left at home. I would suggest you eliminate the hassle of turning away a sale. People generally don’t return to a business that has caused them any inconvenience.

Mohammed R. on

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Susan was AMAZING! Special thanks to her for making it easy for me. Thank you.

Jennifer M. on

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Lauren I. on

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Awesome customer service!

John L. on

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Amanda D. on

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Always great service here.

John C. on

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Christine H. on

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josh B. on

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Fast, helpful and easy.

M H. on

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Harry H. on

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excellent customer service

KEVIN P. on

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Greta bunch of employees very friendly & efficient . A great place to deal with a very well oiled machine.

Caroline M. on

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I have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.

Victor M. on

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Was great

David C. on

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Truck was not safety Inspected upon pick up. 3km from pick up location a driver behind us notified us that the rear right wheel was loose. We waited over 30 min roadside to have it checked Then we were asked if we purchased the additional $15 insurance package. Then we were asked to take the truck to the service station upon return for further inspection, on their behalf. When we took the truck to the inspection station, the same tire had to be retightened again. My question is as follows; - why was the truck rented without proper safety inspection? - why did we have to take time out of our moving day to have uhaul truck taken to their contractor to inspect and again tighten the same tires? We were returned $ 20 refund . The potential consequence could have been tragic. With respect, and unmet expectations, Lori

Peter D. on

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KELLY C. on

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When I checked in the lady told me that I owed money. She said it was because I was over my distance. I then told her it was in miles! She should have known that!!!! She fixed it though.

Cadence N. on

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Bit of a line up but staff was on the ball and kept everyone moving. Was glad that the information regarding uhaul upgrading me to a 26 foot truck as 20 foot trucks was received and I was not charged extra.

Jean P. on

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Edward M. on

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Best customer service experience you could ever expect. Quick, efficient and courtious.

cheryl o. on

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Staff was helpful and friendly. Would recommend them.

Joan K. on

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JEREMY H. on

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the Manager blame me for the slow process because I did have the exact address where I was going to and not the fact they couldn’t find my reservation and the computer was slow . If he’s having a bad day don’t blame the customers and for this reason if I need to use U-Haul again definitely use a different branch . The other staff that help were nice and that’s the only reason I gave it average rating .

William C. on

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All’s good

Sylvia P. on

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fred S. on

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Dave C. on

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Terrance H. on

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staff was friendly and hepfull

Alfred S. on

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Thomas A. on

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ron M. on

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Richard H. on

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Allan S. on

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Beverly S. on

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Great experience

Lindsey D. on

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Store manager was nuts.

Keegan L. on

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Helpful staff that got us set up with a truck and a storage unit. The first month free and it’s truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.

JOHN L. on

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Always a pleasure dealing with the people at this location!

Philip A. on

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Worked well. Thanks.

Patrick A. on

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App didn’t work to pick up

KATHY B. on

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Excellent all round. No complaints! Good job!

Patricia J S. on

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Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.

Tuvya R. on

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It was very easy to get to and easy to transport

David H. on

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Very satisfied

Jennifer H. on

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Very friendly , very clean, price is great!

blessing u. on

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I loved it

Karen M. on

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Very happy with the service and use of he facility

JAMIE M. on

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Was a great experience.

Mariann M. on

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This was my first experience renting a storage unit so I didn’t know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.

Melanie T. on

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Long wait times to pick up uhaul and storage unit, but rest of service was good.

FERGUS M. on

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Excellent facility staffed by friendly, helpful staff.

Mary G. on

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Glenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to him

jenifer d. on

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This is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated me

Alexander C. on

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Glenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!

Lisa D. on

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Lee B. on

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The storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.

John S. on

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Good overall erperience.

Cynthia C. on

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Glen was great

James B. on

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very clean, very secure feeling with lots of carts for convenience.

Alli R. on

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Definitely would have no problem using this place again

Alli R. on

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Great place , would definitely rent from there again in peterborough, ontario

Dmitry P. on

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I liked the very helpful staff in the storage area of this U-Haul.

Mark R. on

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ubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.

Cheyenne L. on

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The lady that helped me was very nice and laid back and answered all my questions.

mark c. on

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The staff was very helpful and friendly

Matt P. on

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Employees are very helpful and the manager went above and beyond to help us out

Marina B. on

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Excellent

mark c. on

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Helpful and friendly staff

GEORGE G. on

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Very good service.

CAROL V. on

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Great!

John S. on

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But your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.

David B. on

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Staff were very helpful!

Rodica M. on

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Very pleased with your service and facility.

Marina B. on

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We were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.

kathi c. on

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wonderful

Amber W. on

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Booked 26’ got 15’ ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent though

Gareth D. on

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This is a great facility. Very helpful and friendly staff.

Donna B. on

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We were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.

Roberta H. on

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The woman who waited on us was professional yet warm and friendly. Loved the whole experience.

Ibrahim R. on

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The lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.

Tammy R. on

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One girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgr

Ben M. on

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Elyse & MacKenzie were very efficient and helpful.

Ruby S. on

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When people are on odsp they do not money to pay for the storage unit weekly

Rick W. on

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Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!

Ben M. on

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Elise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representative

Tammy M. on

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All the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100%

Alicia B. on

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The staff were friendly and informative.

gabrielle b. on

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Should allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is due

Andrea H. on

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Very Welcoming and informative! thank you!

Caitlin M. on

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Was perfect for my storage needs and would use again.

tim c. on

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Great service as always,thanks so much.

Ralph A. on

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Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.

Pam A. on

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Over all my experience was great

gershwin t. on

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shocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubai

philip r. on

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No further comments.

gershwin t. on

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I have no complaints so far.

Gareth D. on

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Great staff. Manager is a really helpful guy. Thanks for all the help.

Melissa U. on

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It took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.

Alison H. on

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Great customer service 😊

DAVID P. on

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Great help with phone reservation. Front desk help was excellent.

KAREN C. on

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Great experience will rent again

Brendan C. on

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Rent was not to high, which was helpful for summer storage while seeking a stable living situation.

Heather K. on

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had issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough location

tracy c. on

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The gentleman who served us was very nice polite etc

Shirley H. on

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Both times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.

Erica O. on

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I rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!

ANGELA C. on

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Employees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, Angie

Heather R. on

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Close to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.

stacie h. on

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We will return again

judith l. on

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We found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.

Debra Lynn B. on

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Thank you.

Christopher D. on

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Major mistake were made. I was sent home with an empty U-box instead of a box full of my stuff. Glenn seemed very rude when he came to pick up the box.

Claire R. on

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loved the experience

JASON M. on

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Best storage in Peterborough!

jim w. on

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Couldn't be more served and looked after.

Duncan A. on

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Easy access and really appreciated the community donation drop-off corner for items we no longer needed

elohor i. on

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N/A

David B. on

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the website navigation for paying was terrible and I got charged a late fee because I couldn't access the payment area easily. It should be the first thing you see.

Patti S. on

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Storage was in an excellent location, clean, secure and friendly staff.