Customer did not leave a comment.Gabriella S.
Customer Reviews for U-Haul Moving & Storage of Peterborough
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Im a repeat customer at this location for a reasonâ€” in general, it just works, and is totally affordable. Staff are knowledgeable and friendly. Equipment always works how it should. I'm also lucky that this location is a 3-minute drive from my house! If there's a weak link it's the online checkout, which worked until I needed to read the legal stuff, then stalled. I understand that web UX is not a cheap or easy component of a business, and this doesn't affect my decision to keep using UHaul.Marcus E.
Service desk person was pretty rude, I was at your office for about an hour and I should have been there for maybe 20 minutes. Absolutely ridiculous.DANIELW M.
Customer did not leave a comment.Brian H.
Amazing service!Kimberley O.
I have rented from this location a number of times and have always been pleased. I would have to say that this experience was not up to par. The personnel were flat and bordering on rude on both the pick up and drop off. I will probably go to an alternate location next time.Denise M.
Customer did not leave a comment.Gregory M.
Don't charge someone for a dolly that wasn't usedMark C.
Customer did not leave a comment.Meghan P.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.MICHAEL N.
Customer did not leave a comment.Robert R.
I will only ever rent from an actual U-Haul site from now on. The establishment was so clean and organized, the vehicles were immaculate, and the process worked so well. Keep up the great work!WILLIAM S.
Could have not been any better other than more staff on desk on a Saturday morning which is a major moving day of the week.Warren E.
Customer did not leave a comment.Glen D.
The manager is very nice to his customers. Polite and has excellent customer service. However, he is very short with his employees and is demeaning. Makes me uncomfortable as a customerKrista W.
All was great! Thanks for the excellent service!William H.
It was extremely busy when we got there - difficult to pull in the driveway - the trucks were backed up all the way to the street - kind of dangerous......Jennifer B.
We have rented a couple of times from this uhaul. We have never had any issues. They're always efficient, friendly and on time with the correct equipment. Other uhauls were not a good experience.Shawn O.
Great service. Thanks for your helpDaryl M.
Customer did not leave a comment.Brandon A.
Customer did not leave a comment.Tony S.
Customer did not leave a comment.Jennifer T. | First Impressions
Customer did not leave a comment.Corey F. | Overall Experience
Customer did not leave a comment.Carrie G.
No complaints but maybe more than one person on the counter? Had to wait a bit. Not a big deal though.Robert H.
Awesome location, friendly and professional staff. Would definitely recommend to any friends or family! Keep up the awesome work!Jerome S.
Customer did not leave a comment.Amber D.
Efficient, professional - and sales/service person was excellent.Michael M.
Customer did not leave a comment.David S.
Staff are very friendly and helpful. Awesome UHaul store with moving supplies, boxes, and life-size samples of storage lockers. Building and property were spotless, very well kept, very well run. Was very impressed with helpfulness of two female staffers there. Great positive attitudes!Dane S.
Your reservation system is very poor. I was on hold for 30 minutes before someone took my call. I completed online reservation just as phone was answered. To many question as well.. all I wanted was trailer . Great people at the PTBO location.Frank S.
Customer did not leave a comment.Gregg H.
Better signage to locate the Key Return Dropbox could be good... Overall, great service!Peter-G B.
Norhing. Staff is friendly and efficient as is the online vehicle inspection prevtripJames M.
Customer did not leave a comment.John M.
Staff were friendly, helpful and knowledgeable. I was pleased.Roger S.
Customer did not leave a comment.BOBBYLEONARD M.
Worker had poor attitudeKallum K.
Best Uhaul outlet we have ever used!Frances I.
Again, great experience, staff very polite and a pleasure to deal with. They are very knowledgeable and assisted me with the hook-up of my trailerWilliam C.
Everything was smooth. Pick up and drop off was efficient.Janette G.
Nothing. Staff were very friendly and knowledgeable. Was a pleasure.Donald F.
Customer did not leave a comment.MAGNOLITO C.
Customer did not leave a comment.Lori G.
Customer did not leave a comment.Ian G.
I paid the rent for two days, and returned the car after only one day, and immediately called to inform your service staff that I had put the car back to another store's address. My order was paid for two days, you The final charge for me. It is said that I rented for one day, and then deducted one day's money. I also said that I was wrong to return the car address. Didn't it mean that it was the preferred address on the Internet? Besides, I paid for two days and paid it back after a day Car,Guoming Z.
This was the first time renting a trailer and I was surprised to see that there are no stands for the tongue. This trailer was heavier than I expected it to be empty and I kind of strained my back a bit lifting it onto and off of my hitch. I am not a small guy and consider myself quite strong so I could imagine a lot of people simply not being able to hook up.Neil M.
Customer did not leave a comment.Kenneth E.
Customer did not leave a comment.Dennis L.
The staff was very friendly and extremely helpful. Unfortunately the computer system was acting up terribly and made it very difficult for both the rental and return a lot of things were unclear which made it very difficult for the staff, but they managed to make everything work outMike L.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.DEVIN C.
Great location!Gordon B.
Great staff. Clean location. Sometimes hard to get someone on the phone but I realize sometimes they do get busyScott L.
Customer did not leave a comment.David T.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Heather K.
Customer did not leave a comment.Jeremy C.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.JOHNA M.
Customer did not leave a comment.SHAWN J.
Customer did not leave a comment.Dean S.
Customer did not leave a comment.JACQUELINE S.
Customer did not leave a comment.Gordon B.
Customer did not leave a comment.edward S.
Fantastic customer service experience, trailer was ready to go, attendant was great at giving instructions for hooking up trailer.Larry F.
awesome staff and excellent location! I highly recommend!Lynn W.
Customer did not leave a comment.Deborah P.
Customer did not leave a comment.John Z.
Nothing. Everything went smoothly. Thank you!Matthew C.
Customer did not leave a comment.Arthur D.
Customer did not leave a comment.Laura L.
On line check in was not ideal, staff were inside and it would have been a lot quicker process to go in and see them, would be good for an after hours pick up, or during really busy times, but not ideal.carson R.
Friendly, efficient service. Just perfect.Lisa M.
Customer did not leave a comment.Lorraine C.
Customer did not leave a comment.Ken B. | First Impressions
Excellent staff Glenn has!! Highly Recommend .pete g. | Overall Experience
Nothing personal were very helpful and I felt like they had respected the customerRobert C.
Customer did not leave a comment.Terrance K.
Customer did not leave a comment.Nancy W.
Customer did not leave a comment.Bill G.
I have used this location quite a few times and very pleased with their service.John E.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.William G.
I ordered the uhaul for a different location. Even confirmed the day before, but when I arrived, my location had been changed to this one. Huge inconvenience! Luckily the people at this location were efficient and I got back on the road with only a 30 minute delay.Brenda W.
Great people to do business with. Terrific service .Terrance C.
always excellent service and great quality rentals.Daniel R.
All the employees at this location are top shelf they deserve a metal ,very professional this location is now my go to UHaul because of their expert service well doneKevin C.
Customer did not leave a comment.David T.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Shane M.
Not be charged two different payments for one time use.Lucas B.
Everyone was great, no complaints!Jennifer S.
Nothing from my point of view.Patty W.
Staffer was friendly and quick with getting our uhaul checked in and allowing us to get back to unpacking. Thank you!Cody V.
Was very dissatisfied with the service could not get a truck earlier than 3:30 everytime I booked I recieved a call saying sorry only two hours available and I had to change my request later because of this I had to rent truck a second day and was charged another $180.00. On top of that I paid .89 cents a km very expensive never paid this much to move before ever with you guys. Could have went to a moving company will never use your company again and will use moving company next time for the convince and no mileage charge! Was never even offered a reduction in price for all the unconvinced I had.Jean M.
Customer did not leave a comment.Katelyn B. | Overall Experience
Customer did not leave a comment.Jaden C.
Nothing needs to change u haul is great thank youPaul M.
Customer did not leave a comment.Khyber K.
Customer did not leave a comment.Jordan P.
When I entered the UHAUL store to pick up and drop off keys I saw the majority of Uhaul staff not wearing any kind of facemasks. I recognize that some of these staff were sitting behind plexiglass barriers, but at this point in the pandemic we all know that the virus is airborne and highly contagious due to the variants thus making sitting behind a barrier quite redundant if you are not also wearing a mask. I felt highly unsafe and would urge that you instruct better COVID safety measures in your workplace for the safety of your customers and all of your staff. Thank you, have a nice day.Olivia P.
The Staff were helpful, efficient and looked after us during our visit. This is the second vehicle I have rented from Uhaul in the past 18 months and both were not cleaned. Dirty windows, drink stains in cup holders, food crumbs or dirty in door pockets, floor and on the seats. Even without a pandemic this is no an acceptable practice. Let's hope my next visit is not the same.Mark A.
Customer did not leave a comment.Tanner E. | Overall Experience
Customer did not leave a comment.David G. | First Impressions
Everything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?Balan M. | Overall Experience
Nice place. Good people.Edward D. | Overall Experience
Knowledgeable and friendly staffKaren C. | Overall Experience
Customer did not leave a comment.Adam J. | Overall Experience
Customer did not leave a comment.Rachael M. | Overall Experience
Customer did not leave a comment.sherry m. | Overall Experience
Have rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.Adam D. | Overall Experience
Customer did not leave a comment.Cherie E. | Overall Experience
Customer did not leave a comment.Adam D. | First Impressions
The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.Gordon D. | First Impressions
Customer did not leave a comment.Deanna G. | Overall Experience
Customer did not leave a comment.Sarah S. | First Impressions
Customer did not leave a comment.Carrie S. | Overall Experience
I found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!Michelle O. | Overall Experience
I have no complaints about water St Peterborough U-Haul, they were there when I needed them most. Thank youRhonda K. | Overall Experience
Customer did not leave a comment.Gail C. | Overall Experience
Glenn is awesome. He solves every problem with patience and does not quit until there is a solution.Janette P. | Overall Experience
all the staff are very friendlyjim r. | Overall Experience
The loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people parkGail R. | Overall Experience
Customer did not leave a comment.Sebrina M. | Overall Experience
Easy peasyKelly W. | Overall Experience
Customer did not leave a comment.Amanda T. | First Impressions
Excellent facility, just way too expensive for me, had to move to a cheaper facility.Laura B. | Overall Experience
Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy oneStephanie W. | First Impressions
Customer did not leave a comment.Hassan M. | Overall Experience
Customer did not leave a comment.Raven G. | Overall Experience
I had a good experience over all with the exception of a few minor computer issues that were ironed out quicklyAmanda G. | Overall Experience
Patrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!Tanner E. | First Impressions
Jenna White at the Water St store in Peterborough was so helpful and accommodating. I would gladly work with her again. She was cheerful and driven to help find the best products for my needs.Jennifer H. | Overall Experience
Sanitizer needed for public use cartsJame B. | Overall Experience
Customer did not leave a comment.Danielle A. | Overall Experience
Amazing team, very helpful and accommodating. Would deal with them again.Cary R. | First Impressions
The staff were very friendly and very helpful. I have already recommended your location to a few people.Sheila L. | Overall Experience
Excellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!😀😀👍👍pete g. | First Impressions
Customer did not leave a comment.Paul K. | Overall Experience
There is a young man who always helped me. We always talked about our pets. Best experience ever. He was so awesome. I spoke to glen one time and he was also amazing. I am so grateful.Maria D. | Overall Experience
The staff member that assisted me was incredibly helpful.Deanna G. | First Impressions
Customer did not leave a comment.Gail L. | Overall Experience
My only complaint is after having autopay set up when ordering the unit, I was charged a late fee for nonpayment the first month. I’m not sure what happened but I was very disappointed to be charged extra when I made sure that auto payment was set up day one.Sydney T. | Overall Experience
I honestly would recommend U-Haul to anyome the staff are exceptional very helpful. I had a hard time understanding a few things and they helped me understand what they were explaining. I would give them 10 out of 10 stars.Hannah F. | Overall Experience
Thank you for everything!Paul L. | Overall Experience
Customer did not leave a comment.Shadreck c. | Overall Experience
Already left a Google review, y'all where awesome. 7pm is a little early for self-access storage units to close, but I'm sure the staff doesn't want to have to work late everynight, so it's understandable!kevin b. | Overall Experience
Very highly recommended. Prices fair, service efficient and staff friendly.Scott W. | Overall Experience
Customer did not leave a comment.TIM T. | First Impressions
Customer did not leave a comment.Mark R. | First Impressions
Customer did not leave a comment.Mackenzie G. | Overall Experience
Customer did not leave a comment.Tina Y. | Overall Experience
Staff was very accommodating and friendly. Made my experience moving in great!matthew a. | First Impressions
Customer did not leave a comment.Sian H. | First Impressions
Customer did not leave a comment.Karen C. | Overall Experience
Excellent staff. Will recommend to other peopleKaren C. | Overall Experience
Customer did not leave a comment.Stephen F. | First Impressions
It smelled bad in our unit. Our belongings are ruined by the smell. Our ceiling height was horrible. You guys are crazy with what you charge for your units. We now have one that’s 650 sq ft for 280$ 100 more than we paid you guys. The worst thing for me is the outrageous fees. I always paid my bill here and there a bit late but the fees were ridiculous. Way happier where I am now, I have 3 units and will give them a lot more business!Meggan W. | Overall Experience
Customer did not leave a comment.Dave R. | Overall Experience
The pre sign up on the web site is a waste of time. They had to redo the whole thing. And forgot to include the storage locker. Had to go back and butt in line and redo that portion as well. People in line already frustrated as it took quite a long time to process one person. When you're in a hurry and only have the truck for 4 hours and you waste an hour signing in its annoying. Had to ask someone for a shovel at loading bay. Was standing in a bunch of snow from the storm. When I returned the lady shovelled the spot for me. I would say they need a designated check in person who is fast on computer and not answering phones , getting workers organized, doing 11 other things. My order was interrupted several times which took even longer. Overall great people. Sign in process needs improvement.Kelly C. | First Impressions
We were really impressed by how easy the whole process was. It really helped lessen our stress to know that everything was secure while we were busy with renovations.Chad R. | Overall Experience
Not being your best client; understanding staff helpedAmber W. | Overall Experience
everything went very smoothlyPhylis M. | Overall Experience
An acquaintance of mine happened to be there to rent a unit of his own and somehow the unit ended up in my name. To which point the uhaul tried to invoice me.DONALD H. | Overall Experience
Thank you for being so helpful.Phyllis N. | Overall Experience
Excellent serviceTristan M. | First Impressions
We recommend a set of stairs at the back of the building in the storage area. We seniors can't "hop" up from where the cars park to the loading area so we had to walk down to the ramp.Mary M. | Overall Experience
Everyone was great, explained everything thoroughly. The carts made it effortless and fast. The facility and staff are top-notch!! I really appreciate the free month too!! Thank youNatalie M. | First Impressions
Always great service here.Amanda D. | Overall Experience
I have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.Caroline M. | First Impressions
Staff was helpful and friendly. Would recommend them.Cheryl O. | First Impressions
Great experienceBeverly S. | Overall Experience
Store manager was nuts.Lindsey D. | Overall Experience
Helpful staff that got us set up with a truck and a storage unit. The first month free and it’s truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.Keegan L. | First Impressions
Always a pleasure dealing with the people at this location!JOHN L. | First Impressions
Worked well. Thanks.Philip A. | Overall Experience
App didn’t work to pick upPatrick A. | Overall Experience
Excellent all round. No complaints! Good job!KATHY B. | Overall Experience
Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.Patricia J S. | Overall Experience
It was very easy to get to and easy to transportTuvya R. | Overall Experience
Very satisfiedDavid H. | Overall Experience
Very friendly , very clean, price is great!Jennifer H. | First Impressions
I loved itblessing u. | Overall Experience
Very happy with the service and use of he facilityKaren M. | Overall Experience
Was a great experience.JAMIE M. | Overall Experience
This was my first experience renting a storage unit so I didn’t know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.Mariann M. | Overall Experience
Long wait times to pick up uhaul and storage unit, but rest of service was good.Melanie T. | Overall Experience
Excellent facility staffed by friendly, helpful staff.FERGUS M. | Overall Experience
Glenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to himMary G. | Overall Experience
This is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated mejenifer d. | Overall Experience
Glenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!Alexander C. | Overall Experience
.Lisa D. | Overall Experience
The storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.Lee B. | First Impressions
Good overall erperience.John S. | Overall Experience
Glen was greatCynthia C. | Overall Experience
very clean, very secure feeling with lots of carts for convenience.James B. | Overall Experience
Definitely would have no problem using this place againAlli R. | First Impressions
Great place , would definitely rent from there again in peterborough, ontarioAlli R. | Overall Experience
I liked the very helpful staff in the storage area of this U-Haul.Dmitry P. | Overall Experience
ubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.Mark R. | Overall Experience
The lady that helped me was very nice and laid back and answered all my questions.Cheyenne L. | First Impressions
The staff was very helpful and friendlymark c. | Overall Experience
Employees are very helpful and the manager went above and beyond to help us outMatt P. | First Impressions
ExcellentMarina B. | Overall Experience
Helpful and friendly staffmark c. | First Impressions
Very good service.GEORGE G. | First Impressions
Great!CAROL V. | First Impressions
But your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.John S. | First Impressions
Staff were very helpful!David B. | Overall Experience
Very pleased with your service and facility.Rodica M. | Overall Experience
We were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.Marina B. | First Impressions
wonderfulkathi c. | Overall Experience
Booked 26’ got 15’ ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent thoughAmber W. | First Impressions
This is a great facility. Very helpful and friendly staff.Gareth D. | Overall Experience
We were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.Donna B. | First Impressions
The woman who waited on us was professional yet warm and friendly. Loved the whole experience.Roberta H. | First Impressions
The lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.Ibrahim R. | Overall Experience
One girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgrTammy R. | Overall Experience
Elyse & MacKenzie were very efficient and helpful.Ben M. | Overall Experience
When people are on odsp they do not money to pay for the storage unit weeklyRuby S. | Overall Experience
Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!Rick W. | First Impressions
Elise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representativeBen M. | First Impressions
All the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100%Tammy M. | Overall Experience
The staff were friendly and informative.Alicia B. | Reservation
Should allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is duegabrielle b. | Overall Experience
Very Welcoming and informative! thank you!Andrea H. | Reservation
Was perfect for my storage needs and would use again.Caitlin M. | Overall Experience
Great service as always,thanks so much.tim c. | Overall Experience
Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.Ralph A. | Reservation
Over all my experience was greatPam A. | Overall Experience
shocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubaigershwin t. | Overall Experience
No further comments.philip r. | Overall Experience
I have no complaints so far.gershwin t. | Overall Experience
Great staff. Manager is a really helpful guy. Thanks for all the help.Gareth D. | Reservation
It took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.Melissa U. | Overall Experience
Great customer service 😊Alison H. | Reservation
Great help with phone reservation. Front desk help was excellent.DAVID P. | Reservation
Great experience will rent againKAREN C. | Overall Experience
Rent was not to high, which was helpful for summer storage while seeking a stable living situation.Brendan C. | Overall Experience
had issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough locationHeather K. | Reservation
The gentleman who served us was very nice polite etctracy c. | Reservation
Both times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.Shirley H. | Reservation
I rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!Erica O. | Overall Experience
Employees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, AngieANGELA C. | Reservation
Close to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.Heather R. | Overall Experience
We will return againstacie h. | Overall Experience
We found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.judith l. | Overall Experience
Additional Services at this Location
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