Customer Reviews for U-Haul Moving & Storage of Peterborough

4238 reviews

900 Water St   Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

(705) 201-5329

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(705) 201-5329

900 Water St
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kyle N. 
Rating:
3.0

She didn't have a jack for the trailer so I had to bring my own bottle jack luckily I had one with me or I wouldn't been able to drop off the trailer it's a bit of a pain

ROB T. 
Rating:
5.0

Staff was great.

Kerrilyn S. 
Rating:
5.0

Customer did not leave a comment.

Darren T. 
Rating:
5.0

Everything was great except the loading and unloading access to the upper level. Several steps and often blocked parking were problems.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJOHN B. 
Rating:
4.0

Not a big fan of being required to buy a specific lock but I can't fault the staff for that policy.

Mauro D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ilario C. 
Rating:
4.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Annitra B. 
Rating:
4.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

The staff were absolutely amazing! Attentive and helpful! The best Uhaul experience I have ever had

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

Some staff were not great. Very aggressive and made you feel as though you were an annoyance, I would have rated it worse but when we were leaving another staff came out to help us (codi?) and he was so nice. He offered to help us in seeing that we were struggling and offered more help if we needed it. We left feeling better about the experience due to this one person. Fortunately, drop off was with the same person. He engaged in small talk and was friendly. It 100% changed our experience from a very, very negative one to a positive one.

Lillian C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca M. 
Rating:
1.0

The manager of this place, Glen, is extremely rude, condescending and unable to own his own mistakes. I arrived at 9:10am for a 9am pick up, and saw no staff in the store but 4 people waiting. I asked them if there are no staff, or what was up and was told that they have been waiting like that for a while. 10 mins goes by and 2 staff members finally appear at the same time. I wait my turn, and while waiting I decide to do the online check-in to make it all faster when getting to the counter. When it was my turn, I was served by Glen. He made a comment that I don't remember but I returned it with a complaint about the wait time with no staff. He didn't like that and proceeded to make me do everything to do with a standard check-in that I just did online, all over again with a condescending tone every time he spoke. I admittedly gave him back a frustrated, annoyed attitude in return. Not yelling, not swearing, not even speaking loud. Just a noticeable enough stank on my tone to let you know I was not happy. He gave me the keys finally and I leave, after saying he was giving me a vehicle with 3/8s of a tank of gas and saying I will have to fill up before my trip so I don't have to stop on the way. I have always rented from U-Haul in Oshawa and it comes with over a half tank minimum every time, so already late, and now I have to stop for gas. Yeah me! I go to find my rental van, it is boxed in. I have to go back in the office and ask for it vans it be moved so I can get mine. I get in the Van, see the tank is full. Call the manager over and show him. I am honest that way. He says he will update the account. Still all rude, but Ok great. I can leave finally. 40 mins after my arrival time. I drive away and go to my first stop and actually I look at my contract. It is for an entirely different van and one with only 400km. The one I was actually given has 27,000 km!!!!!! That is a huge difference at $.69/km. So I drive all the way back to the store to clear it up. Another 30 minute drive back to the store. I arrive, Glen sees me and asks “what's wrong?” But the attitude was more like “What now?” I said “You gave me the wrong paper work.” He said, “I know I fixed it in the computer” I said, “it is not just the gas, but for the wrong van completely.” He said again “I know! I just told you I changed in the computer.” I said “so what about the KM difference? I have a contract that says outgoing KM of 400, not 27,000 like I got.” He says “What do you want then?” I said “I want a proper contract that doesn't have me on the hook for almost $20,000 in fees.” He says “You want me to actually print you a new contract?” Like he was shocked I would want to protect my butt with that much money on the line. So I said yes and he printed it off. I then asked about the mileage I spent coming back to the store. It is about 25km. Or just under $20.00. I'm not paying a store extra money for their mistake. He starts saying at this point that my naturally frustrated attitude is “full of hate” to which I said “Hate is a strong word. It is not hate. It is frustration, anger, annoyance, but not hate” He kept going on and on about my attitude. In such a condescending tone he would say things like “So sorry that you are having such a bad day and that I am apparently the cause of it.” And starts asking me what I want at this point. I said “how about taking off the km I spend to get here. Take the number off the van now while parked in the lot and use those as the KM out reading.” After some back and forth, he agrees. While walking to get the new reading, he goes on about my attitude again & I finally say “Your attitude is pretty condescending too” to which he says “I give what I get” and I then said “But you were the one who screwed up, not me” Which he really didn't like. From there is was rushing me to get me out of there, which was fine because I was already so late by this time. Staff when I returned the van were much easier to deal with. Place is so busy, manager doesn't care about customer service because there will always be a customer.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The advertised $19.95 on your pickup trucks is misleading. I was not told how the options of payment level worked, so assumed the truck is just the advertised $19.95. I was asked questions, paid and given the key. The employee was very efficient and courteous. When I received my final emailed invoice I could not make sense of it, being charged a base rental charge of $109. I drove back into UHaul to have this explained to me in person. The employee was very good, but could not make sense of the invoice. After much work, he/we determined the amount was correct, however the invoice was showing USMiles, and he had never run across this. Long story short, ASK your questions, get the full understanding of what your options are, don't just assume because a vehicle has $19.95/daily on it, that that's what you pay.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Lynn T. 
Rating:
4.0

Have more help there!

Victor H. 
Rating:
5.0

The drop off site staff was very very friendly and helpful with the drop off procedures. Your business hours were very accommodating. Thank You ! Much appreciated

Joseph Marc C. 
Rating:
2.0

Took almost an hour to pickup a car trailer I had reserved. Already went through all the info needed with person from the United States. There were 2 people in front of me in line.

Scott W. 
Rating:
5.0

Very friendly and knowledgeable staff. Have been dealing here for years and I won't go anywhere else.

Patrick P. 
Rating:
5.0

I had phoned two days ahead to request that our UBox be outside when we arrived to move stuff out of it but it wasn't and the manager had to mive a few others to get it out of there. That's my only complaint, the staff are super helpful and flexible and things get done!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Staff weren't helpful in the office, especially when it came to hooking up the trailer. Definitely need to work on customer service skills

Mike P. 
Rating:
5.0

Customer did not leave a comment.

D SCOTT M. 
Rating:
4.0

I had a super easy professional rental experience yesterday However when I returned the truck I had difficulty entering the mileage

deborah L. 
Rating:
5.0

Another positive experience from this location

Wayne D. 
Rating:
2.0

I rented a storage trailer. I thought my stuff would be okay but I should have known it wasn’t going to go well. When i got the trailer, it smelled pretty bad and it looked like stuff was spilled. I let the person know and I left it open for a few hours to air out before I put my stuff in. I visited once in a while during the 2 years I had stuff stored. When i moved out, the stuff at the back had mould. my box spring, my 6 foot shelf and a really expensive white lacquer tv stand was stained yellow. couldn’t clean the yellowish brown tint. had to throw away my box spring and shelving unit. can’t believe I spent all that money when I could have just left my stuff in on the yard and used that money to buy new furniture. I took photos but I’m pretty sure uhaul isn’t going to do anything.

hector s.  |  Overall Experience 
Rating:
5.0

We chose this location for it's easy access to Trent University and the rest of Peterborough, and it's excellent reviews. They definitely lived up to (and exceeded) the reputation! What was meant to be a short summer 'stay' between university years ended up a year and a half due to COVD. The security, well maintained facility, and reasonable price gave us confidence- we had one less thing to worry about during a stressful time! The staff- Glenn et al- were wonderful- always accessible and helpful, friendly and professional. Highly recommend! Thanks for everything :)

Katherine R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meng G. 
Rating:
3.0

Customer did not leave a comment.

marie G. 
Rating:
5.0

I have used U-haul 2-3 times before, always have a great experience will definitely use them again if need to.

Teuta b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl M F. 
Rating:
5.0

Great service in and out!!!

Sylvia W. 
Rating:
5.0

Customer did not leave a comment.

Treysen K.  |  First Impressions 
Rating:
4.0

The people prior to us did not sweep out the utility trailer before us, but the Uhaul staff were very good and did not blame/charge us for the mess. We only transported boxes. We were also a couple of hours late due to Toronto traffic and they did not charge us a late fee. Very kind staff and greatly appreciated.

Robin W. 
Rating:
5.0

Staff were pleasant and cheerful both at departure and upon return. Made the whole experience great. Thanks

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
2.0

When I called and spoke to Glen, he didn't advise that the available locker had to be accessed via stairs. We brought a trailer full of items, I went inside and paid and when Cody showed me how to access the locker, he mentioned the stairs. We needed the storage for heavy items so I cancelled the transaction. Cody was very apologetic and kind. It would have been nice if Glen had mentioned the stairs when I called, as it was a waste of our time and also Cody's time.

Anne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

We have used this location many times and find them always to be fast friendly and extremely helpful. We wanted to switch the enclosed trailer we rented to a open trailer and they once again exceeded our expectations by letting us do this within an hour. Thanks again for making our move so easy!

kathy O. 
Rating:
5.0

Customer did not leave a comment.

Clare G. 
Rating:
4.0

Your online check in doesn't make any difference or slows things up as everyone still has to wait in a lengthy lineup to check in and then we go through all the same stuff with the counter person so why bother

Mark M. 
Rating:
2.0

2 really basic things. 1. Don't swear and yell at customers (not at me, but the bloke next to me in line), he was upset he was getting overcharged, and got upset. But instead of the manager de escalating and finding out what was wrong, he iust yelled and swore at the guy. F words going back and forth. Made the pick up really uncomfortable. AND I FOUND OUT FROM ANOTHER STAFF MEMBER THE CUSTOMER WAS RIGHT ALL ALONG! He WAS getting overcharged. 2. MAINTAIN THE EQUIPMENT. We left with the trailer, and by the time we got it full a few hours later, we noticed one of the tires was low. So, we drove to the nearest service station with an air pump and found that although the sidewall said MAX 32PSI the low one was down below 5PSI and the orlthers.... WERE 80-100 PSI!!!!! THEY COULD HAVE BLOWN!!! We tried calling a bunch of numbers to tell u-haul, (including head office, the depot we rented from, the insurance company listed on the contract AND the roadside assistance line) but NO ONE EVER ANSWERED! We left a message on one line, but we have yet to hear back from anyone.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Neil J. 
Rating:
5.0

Customer did not leave a comment.

Ian V. 
Rating:
5.0

Professional, easy, economical!

Margaret J. 
Rating:
4.0

Customer did not leave a comment.

Nynke G. 
Rating:
5.0

Nothing

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Darcy M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Our pick up location was switched a few days before pick-up to a convenience store. But when we attended there at our 9am time, it wasn't open. We waited 15 minutes, still not open though the van was there waiting. So we then went to the main Uhaul depot down the road (where we had booked to pick-up before it got switched). They were able to help us quickly and efficiently which we appreciated.

Julie S. 
Rating:
2.0

The best part about our experience was that the truck we ended up with, didn't break down and we got our move done. Now for the rest, we arrived at 9:30 am when we had booked our truck only to be told that our truck wouldn't be available until 4:30pm. We explained we had a reservation and an email confirming this and eventually the rep offered us a smaller or larger truck. Since we didn't feel comfortable with a 26 foot truck we ended up with a 15 foot truck. Which ended up being too small and we then had to make multiple trips, making the move longer and more costly (more km). The truck we got was dirty in the back and smelled like urine. The front cab stunk of cigarette smoke. We had to clean the back before we could use it. We were told when we picked up we could just drop the keys off after hours, but the website wasn't working. We tried from more than one divice. We noticed if we didn't do the online return there would be an additional fee, which I'm glad we read about because no one told us that. When I came back in the morning to do the return, I expressed my concerns to Jenna who walk away as I was talking to her shrugged her shoulders and said “it's the end of the month, that's what happens”. I did get customer services number but she really had nothing to say other than “moving is stressful” in reality when you pay for a service and you get it's a stressful time, the service your paying for should do their part by maintaining the vehicles and giving you what you have arranged. Instead we got a last minute switch and ended up paying more. Best part about this was that the truck worked. This uhaul experience was terrible.

Dana A. 
Rating:
5.0

thx

Mary M. 
Rating:
5.0

We appreciate being given 3 extra hours, but it did lead to some confusion as to when return time was supposed to be.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

I had some issues with the latch on the trailer door. The spring tension on the door was a bit strong so you had to hold the door down to latch it and if you let the door open with the latch not locked open, it would jam between the roof and door.

Rishi P. 
Rating:
5.0

Webssite would not let me book for a pickup any later than 7.30 am. Booked, then phoned and they set me up right away.

George F. 
Rating:
3.0

Customer did not leave a comment.

John Alexander O. 
Rating:
4.0

Very under staffed for the last weekend in June.

SCOTTB R. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

great, nice truck, decent gas mileage

kenneth M. 
Rating:
5.0

Again your rep was very helpful and pleasent. That was really awesome after a very busy day

MICHAEL D. 
Rating:
5.0

Excellent service. Quick, no hassle return. I always rent from Uhaul and especially like this location.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Excellent service.

GEORGE G.  |  Overall Experience 
Rating:
5.0

Customer service at both ends of the process was friendly and very efficient. Cleanest u-haul facility I've ever used.

Robert F. 
Rating:
5.0

Very smooth drop off

CAROLINE B. 
Rating:
2.0

Peterborough location was extremely clean and organized but again seems like it's understaffed and over worked.

tyler T. 
Rating:
5.0

The staff there were outstanding. Very knowledgeable, polite, very efficient, not afraid of hard physical work. Wonderful employees. I was hooked up and gone in a matter of minutes. Returning was equally efficient.

Clifford W. 
Rating:
5.0

The pick-up went very smoothly. Your service/sales person was excellent! Great communication skills, very friendly and calm considering how busy she was at the time of my rental. Thank you.

Dan J. 
Rating:
2.0

Trailer door jammed in the 'up' position, making the unit unusable. Seemed to be an interference with the top lip of the trailer.

Brian M. 
Rating:
5.0

Very nice people.

David T. 
Rating:
3.0

Customer did not leave a comment.

Jodi-Lin C. 
Rating:
1.0

Although a reservation was made 3 months in advance, the truck wasn't ready and we had to drive to another town to pickup the tow bar. The explanation for the tow bar not being there was the operator of the Peterborough store couldnt be bothered to go get it. This put us 2 hours behind. There are not a lot of positive reviews online for this location and now we know why.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
1.0

Booked the truck in April for size and time to move in June Did not get either Was not happy at all.

Dolores H. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
5.0

used services 3 times from this location at Water St. over the last 3 years for truck and van rentals. staff and product A1 rating and quite frankly I am hard pressed to find ways they can improve as my experience has always been top notch thus far !!!

Keyhan M. 
Rating:
2.0

Customer did not leave a comment.

ROMEO H. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Friendly service, no issues with trailer rental.

DOUG W. 
Rating:
5.0

The staff at this location are second to none I would definitely rent here again

Michael S. 
Rating:
5.0

Best equipped U Haul location, staff are excellent.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Deborah P. 
Rating:
4.0

Friendly and knowledgeable stuff.

Gennady G. 
Rating:
5.0

Rent trailers and trucks from this location all the time, staff are excellent and they always have the type of equipment I need to rent, Thanks again.

Joseph C. 
Rating:
5.0

I've rented a truck twice in the past two months and it has been a really easy and simple process. Thank you!

Lisa N. 
Rating:
5.0

Codi was excellent

DANIEL C. 
Rating:
5.0

Friendly people!

Claro O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Gabriella S. 
Rating:
5.0

Im a repeat customer at this location for a reason— in general, it just works, and is totally affordable. Staff are knowledgeable and friendly. Equipment always works how it should. I'm also lucky that this location is a 3-minute drive from my house! If there's a weak link it's the online checkout, which worked until I needed to read the legal stuff, then stalled. I understand that web UX is not a cheap or easy component of a business, and this doesn't affect my decision to keep using UHaul.

Marcus E. 
Rating:
2.0

Service desk person was pretty rude, I was at your office for about an hour and I should have been there for maybe 20 minutes. Absolutely ridiculous.

DANIELW M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Amazing service!

Kimberley O. 
Rating:
2.0

I have rented from this location a number of times and have always been pleased. I would have to say that this experience was not up to par. The personnel were flat and bordering on rude on both the pick up and drop off. I will probably go to an alternate location next time.

Denise M. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
3.0

Don't charge someone for a dolly that wasn't used

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Meghan P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B.  |  First Impressions 
Rating:
5.0

Excellent staff Glenn has!! Highly Recommend .

pete g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
4.0

Everything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?

Balan M.  |  Overall Experience 
Rating:
5.0

Nice place. Good people.

Edward D.  |  Overall Experience 
Rating:
4.0

Knowledgeable and friendly staff

Karen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry m.  |  Overall Experience 
Rating:
5.0

Have rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.

Adam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam D.  |  First Impressions 
Rating:
5.0

The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.

Gordon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie S.  |  Overall Experience 
Rating:
5.0

I found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!

Michelle O.  |  Overall Experience 
Rating:
5.0

I have no complaints about water St Peterborough U-Haul, they were there when I needed them most. Thank you

Rhonda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail C.  |  Overall Experience 
Rating:
5.0

Glenn is awesome. He solves every problem with patience and does not quit until there is a solution.

Janette P.  |  Overall Experience 
Rating:
5.0

all the staff are very friendly

jim r.  |  Overall Experience 
Rating:
4.0

The loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people park

Gail R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebrina M.  |  Overall Experience 
Rating:
5.0

Easy peasy

Kelly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  First Impressions 
Rating:
5.0

Excellent facility, just way too expensive for me, had to move to a cheaper facility.

Laura B.  |  Overall Experience 
Rating:
4.0

Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one

Stephanie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hassan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven G.  |  Overall Experience 
Rating:
5.0

I had a good experience over all with the exception of a few minor computer issues that were ironed out quickly

Amanda G.  |  Overall Experience 
Rating:
5.0

Patrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!

Tanner E.  |  First Impressions 
Rating:
4.0

Jenna White at the Water St store in Peterborough was so helpful and accommodating. I would gladly work with her again. She was cheerful and driven to help find the best products for my needs.

Jennifer H.  |  Overall Experience 
Rating:
4.0

Sanitizer needed for public use carts

Jame B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle A.  |  Overall Experience 
Rating:
5.0

Amazing team, very helpful and accommodating. Would deal with them again.

Cary R.  |  First Impressions 
Rating:
5.0

The staff were very friendly and very helpful. I have already recommended your location to a few people.

Sheila L.  |  Overall Experience 
Rating:
5.0

Excellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!😀😀👍👍

pete g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
5.0

There is a young man who always helped me. We always talked about our pets. Best experience ever. He was so awesome. I spoke to glen one time and he was also amazing. I am so grateful.

Maria D.  |  Overall Experience 
Rating:
5.0

The staff member that assisted me was incredibly helpful.

Deanna G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail L.  |  Overall Experience 
Rating:
3.0

My only complaint is after having autopay set up when ordering the unit, I was charged a late fee for nonpayment the first month. I’m not sure what happened but I was very disappointed to be charged extra when I made sure that auto payment was set up day one.

Sydney T.  |  Overall Experience 
Rating:
5.0

I honestly would recommend U-Haul to anyome the staff are exceptional very helpful. I had a hard time understanding a few things and they helped me understand what they were explaining. I would give them 10 out of 10 stars.

Hannah F.  |  Overall Experience 
Rating:
5.0

Thank you for everything!

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shadreck c.  |  Overall Experience 
Rating:
5.0

Already left a Google review, y'all where awesome. 7pm is a little early for self-access storage units to close, but I'm sure the staff doesn't want to have to work late everynight, so it's understandable!

kevin b.  |  Overall Experience 
Rating:
5.0

Very highly recommended. Prices fair, service efficient and staff friendly.

Scott W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIM T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mackenzie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Y.  |  Overall Experience 
Rating:
5.0

Staff was very accommodating and friendly. Made my experience moving in great!

matthew a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  Overall Experience 
Rating:
4.0

Excellent staff. Will recommend to other people

Karen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen F.  |  First Impressions 
Rating:
1.0

It smelled bad in our unit. Our belongings are ruined by the smell. Our ceiling height was horrible. You guys are crazy with what you charge for your units. We now have one that’s 650 sq ft for 280$ 100 more than we paid you guys. The worst thing for me is the outrageous fees. I always paid my bill here and there a bit late but the fees were ridiculous. Way happier where I am now, I have 3 units and will give them a lot more business!

Meggan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave R.  |  Overall Experience 
Rating:
4.0

The pre sign up on the web site is a waste of time. They had to redo the whole thing. And forgot to include the storage locker. Had to go back and butt in line and redo that portion as well. People in line already frustrated as it took quite a long time to process one person. When you're in a hurry and only have the truck for 4 hours and you waste an hour signing in its annoying. Had to ask someone for a shovel at loading bay. Was standing in a bunch of snow from the storm. When I returned the lady shovelled the spot for me. I would say they need a designated check in person who is fast on computer and not answering phones , getting workers organized, doing 11 other things. My order was interrupted several times which took even longer. Overall great people. Sign in process needs improvement.

Kelly C.  |  First Impressions 
Rating:
5.0

We were really impressed by how easy the whole process was. It really helped lessen our stress to know that everything was secure while we were busy with renovations.

Chad R.  |  Overall Experience 
Rating:
4.0

Not being your best client; understanding staff helped

Amber W.  |  Overall Experience 
Rating:
5.0

everything went very smoothly

Phylis M.  |  Overall Experience 
Rating:
3.0

An acquaintance of mine happened to be there to rent a unit of his own and somehow the unit ended up in my name. To which point the uhaul tried to invoice me.

DONALD H.  |  Overall Experience 
Rating:
5.0

Thank you for being so helpful.

Phyllis N.  |  Overall Experience 
Rating:
5.0

Excellent service

Tristan M.  |  First Impressions 
Rating:
4.0

We recommend a set of stairs at the back of the building in the storage area. We seniors can't "hop" up from where the cars park to the loading area so we had to walk down to the ramp.

Mary M.  |  Overall Experience 
Rating:
5.0

Everyone was great, explained everything thoroughly. The carts made it effortless and fast. The facility and staff are top-notch!! I really appreciate the free month too!! Thank you

Natalie M.  |  First Impressions 
Rating:
5.0

Always great service here.

Amanda D.  |  Overall Experience 
Rating:
5.0

I have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.

Caroline M.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly. Would recommend them.

Cheryl O.  |  First Impressions 
Rating:
5.0

Great experience

Beverly S.  |  Overall Experience 
Rating:
1.0

Store manager was nuts.

Lindsey D.  |  Overall Experience 
Rating:
5.0

Helpful staff that got us set up with a truck and a storage unit. The first month free and it’s truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.

Keegan L.  |  First Impressions 
Rating:
5.0

Always a pleasure dealing with the people at this location!

JOHN L.  |  First Impressions 
Rating:
5.0

Worked well. Thanks.

Philip A.  |  Overall Experience 
Rating:
3.0

App didn’t work to pick up

Patrick A.  |  Overall Experience 
Rating:
5.0

Excellent all round. No complaints! Good job!

KATHY B.  |  Overall Experience 
Rating:
5.0

Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.

Patricia J S.  |  Overall Experience 
Rating:
5.0

It was very easy to get to and easy to transport

Tuvya R.  |  Overall Experience 
Rating:
5.0

Very friendly , very clean, price is great!

Jennifer H.  |  First Impressions 
Rating:
5.0

The lady that helped me was very nice and laid back and answered all my questions.

Cheyenne L.  |  First Impressions 
Rating:
5.0

Very good service.

GEORGE G.  |  First Impressions 
Rating:
2.0

Booked 26’ got 15’ ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent though

Amber W.  |  First Impressions 
Rating:
5.0

The woman who waited on us was professional yet warm and friendly. Loved the whole experience.

Roberta H.  |  First Impressions 
Rating:
5.0

Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!

Rick W.  |  First Impressions 
Rating:
5.0

Very Welcoming and informative! thank you!

Andrea H.  |  Reservation 
Rating:
5.0

Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.

Ralph A.  |  Reservation 
No reviews have been submitted for this location.

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