Customer Reviews for U-Haul Moving & Storage of Peterborough

4,400 reviews

900 Water St   Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

(705) 201-5329

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(705) 201-5329

900 Water St
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
4.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

Darrin G. 
Rating:
5.0

Nothing this location is efficient, clean, well organized. Literally nothing better

Thomas J. 
Rating:
4.0

The only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.

Dennis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

Wonderful friendly service. Easy access site.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Jeff V. 
Rating:
5.0

Just update customers when you are doing installations. 1 hour instal turned into almost 3 hours. Not a problem but it would have been nice to be updated.

Nicolaas C. 
Rating:
5.0

Customer did not leave a comment.

Gavin K. 
Rating:
2.0

I think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone else

Steve B.  |  Overall Experience 
Rating:
5.0

Everything was perfect.

Paul S. 
Rating:
5.0

Great customer service!

Bill H. 
Rating:
4.0

I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.

Rebecca M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Best uhaul I've been to.

SHAUNRICK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan W.  |  First Impressions 
Rating:
5.0

Just maintain your excellent level of service - no improvement necessary.

Clive P. 
Rating:
5.0

All I can say is the girl washing the vehicle sprayed me with the hose and then went to get my car and a uhaul had parked not a foot away from my car so had to crawl thru the passenger side so was not impressed. Was lots of room to park it away from my car . Thanks other then that it was all good

Patricia D. 
Rating:
1.0

Did not enjoy having to wait 15 minutes to get my keys because nobody was there to help and one lady was extremely rude. Won't use again.

Behnjamin K. 
Rating:
5.0

Excellent quick processing at the drop off end.

Dean T. 
Rating:
5.0

Friendly, helpful staff.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIEKEIRRA L. 
Rating:
5.0

Very straightforward, showed up, they meet me outside, looked over the truck and I left within minutes

NATASHACARLY A. 
Rating:
4.0

Customer did not leave a comment.

Terry E. 
Rating:
4.0

Customer did not leave a comment.

Arjun S. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Great location. Easy to get to and very clean. Drop off was a breeze with excellent signage for returning vehicles. Personable staff.

Elizabeth M. 
Rating:
5.0

The lady on the check in desk was great. She was understanding and took extra time to come out with me as a few extra little marks did not have a sticker on them.

Deborah H. 
Rating:
4.0

I was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.

Adam w.  |  Overall Experience 
Rating:
5.0

The Water Street location in Peterborough is excellent. The staff are always friendly and efficient. A pleasure to rent from there.

Alan A. 
Rating:
5.0

The Water Street location in Peterborough is excellent. Helpful friendly staff, always a pleasure.

Alan A. 
Rating:
5.0

The Water Street Location in Peterborough is excellent. Friendly efficient staff, always a pleasure.

Alan A. 
Rating:
5.0

The Water Street Location in Peterborough is excellent, friendly efficient staff, always a pleasure

ALANJOHN A. 
Rating:
5.0

Easy pick up and drop off. Made the day run smoothly

BRIANJ L. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

GLENR P. 
Rating:
5.0

The people were really helpful and friendly and got me through the process quickly. I will definitely rent again from UHaul

William K. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
4.0

You're great, keep being you :)

Leticia B. 
Rating:
5.0

Customer did not leave a comment.

FLOYD JIM W. 
Rating:
4.0

The gas tank was mostly empty, so ideally it would have been closer to full.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Nothing to improve. Super awesome staff. Very clean, very organized building. Staff was very helpful and knowledgeable. I have used them a few times now. Always pleased.

Jennifer R. 
Rating:
5.0

Wonderful staff, clean location, professional, modern looking building.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Sacha W. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
4.0

Everyone there is helpful nice I will use them again great place to do business with

Robert C.  |  Overall Experience 
Rating:
5.0

Great customer service. The lady corrected the errors made by the pickup office so that I would not be charged more as per 48 hr rental agreement I paid for. She inspected the trailer and even added the missing rubbers to the hitch safety chains that were missing; this should have been done at pick up location. Very positive experience, the best U-Haul location so far. I will definitely make my pick up reservation at this location when I move my daughter out of university residence.

LYNNEAM J. 
Rating:
5.0

It was extremely busy but the line moved fairly quickly and the uhaul rep was friendly and apologized fir the wait.

Betty N. 
Rating:
5.0

Customer did not leave a comment.

Gillian P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Gino B. 
Rating:
5.0

Customer did not leave a comment.

MARCY W. 
Rating:
3.0

I dropped off both the auto transport and my 15' uhaul to this location on September 1. Staff was amazing and helpful. However, I received a call yesterday (September 4) asking me when I would be returning my auto transport, which had already been returned 4 days earlier! Hoping this disorganization will not cause me issues down the road with late fees, since my receipt shows the transport returned September 4, incorrectly.

Erica L. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

Helen J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMGERRITT S. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

The location need to answer there phones when people call. Called on multiple occasion and never got to talk to anyone so had to go to the location for question and answers.

Martin P. 
Rating:
3.0

I used a motorcycle trailer which is lined with a corrugated sheet of metal on the bed that the bike sits on, and the raised lip tore a part of the bike frame off when I drove the bike onto it. It is a part that keeps the kickstand secured. So now the bike is undrivable. You can see where other people hit their bike on the same parts. This is a serious flaw that should be corrected immediately. The bike shop wanted to charge me 240$ to fix it!

Lucie C. 
Rating:
5.0

Keep up the good work

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

J P. 
Rating:
5.0

Excellent service! Thank you!

Lori P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Janice A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

The staff at this location went above and beyond to try to fix the endless issues created by the company they represent. While standing in line waiting, I spoke with two other U-haul customers who were equally frustrated with this company. I will make it a goal to never require the services of U-haul again- even a great location can't make up for the nonsense created by this organization.

Jodi M. 
Rating:
4.0

Customer did not leave a comment.

Alushe S. 
Rating:
5.0

Customer did not leave a comment.

Talia K. 
Rating:
5.0

The 24/7 hours after pick-up was alittle crazy Trying to get the code to work the the mailbox Other then that was excellent 👌

Julie G. 
Rating:
5.0

I would like to thank the manager, Glen, who took the time to replace the lighting plug on my car. He went above and beyond in order to help me. The young woman who initially helped me was also very friendly and processed my reservation quickly. There is nothing needed to improve the service at this location. Thank you!

Lillian T. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Art B. 
Rating:
3.0

This location worked out well and was mostly flawless- the website and toll free business number however is another story. Long story short, my original pick up location was a convenience store that wasn't even open when I required to pick up the 9' van. Even when the store front said they'd open, they did not nor did it look like it was going to. The rescheduling site took the better of an hour to respond to changes, which led me to calling the toll free number 4x because after 10 minutes in queue the call would ‘magically' drop/disconnect. I was able to finally pick up at this location which mostly was smooth despite rough start. This location was professional & courteous and at drop off, took a little bit for a rep to assist (possibly busy at storage out back). I believe this was a direct dealer location which I would suggest to anyone to only use because outsourced locations like the uhaul sites recommended by location closest to me was the outsourced convenience store which was a bust.

Krystal M. 
Rating:
3.0

Customer did not leave a comment.

Georgina M. 
Rating:
5.0

When I finally got to the front of the line and gave my name , they told me that our reservation had been cancelled. No explanation as to why. They claim they sent an email informing my son who had placed the reservation but he checked his emails and there was nothing. Luckily we were able to get another one. I would like to see a copy of the email which was suppose to be sent to michaeljones@trentu.ca but have it redirected to jjune1109@rogers.com so I can see it. Something got lost somewhere. It put alot of stress on the moving day. Uhaul has always been good to us in the past but this was a big let down.

Jane J. 
Rating:
3.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

Employ at the counter was appeared to be mad and was a bit hard to talk to. When I returned the vehicle the other employee I talked to was nice, and easy to talk to

Logan O. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Keep up the good work. Seriously, your people totally exceeded my expectations. Polite, friendly, quick, knowledgeable, good equipment, clean and spacious location, etc. I have used U-Haul many times over the years, and this was the best experience of all of them. THANKS!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
1.0

Make sure employees load trailers on the proper way using a jack rather than single-handedly by oneself. This caused damage to our truck licence plate when Codi lost grip of the trailer and it lunged into the plate. The employee said he would put the damage on file, but the dropoff location told us it was not filed. We'll be calling claims department to try to get them to pay for a new plate on a 2020 truck. We also ended up getting called on our way to U-Haul dropoff location in St. Catharines in Niagara Region about how we were reaching our dropoff time at 1:00pm when we were told it was 2:00pm since that's when the trailer was picked up. Luckily, we were already on our way and made the 1:00pm time and avoided another day's charge for the trailer. But the experience overall, makes me not want to rent at this location again and tell people to rent somewhere else. The first employee we dealt with was super helpful, though.

marissa B. 
Rating:
5.0

Customer did not leave a comment.

Jeanne C. 
Rating:
5.0

Excellent online access. Very friendly and quick at service desk. Vehicle was spotless. Have used this dealer many times, and will continue to in future.

David L. 
Rating:
3.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

patrica G. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Great friendly service by the staff when returning the vehicle.

DAVIDS C. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Could be more available to answer phone calls

Mark T.  |  Overall Experience 
Rating:
4.0

I

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Linda Y. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

CLAYTONJOSEPH G. 
Rating:
5.0

Susan and Jenna were just great to deal with! Everything went very smoothly with their service. The head office is another story though… They book the equipment easily and then call back to say it is not available or from far away. I checked with the local outlet and they had it and booked it no problem. I have frequently found dealing with Uhaul over the phone to be very frustrating. I wish I could just deal with the local outlet because they are great!

James M. 
Rating:
5.0

Great service and experience. Nothing I can think of to improve. Very happy

Thomas S. 
Rating:
2.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Friendly staff

Ali S. 
Rating:
5.0

Customer did not leave a comment.

Christian F. 
Rating:
5.0

Customer did not leave a comment.

COSIMO C.  |  First Impressions 
Rating:
5.0

As always helpful friendly staff will always keep coming back

Walter S. 
Rating:
5.0

Great location with lots of vehicles and trailers for you specific needs. The inside of the storage unit building is very clean and well taken care of.

Lori N. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Glen was amazing

Steven C. 
Rating:
3.0

Customer did not leave a comment.

Brittany M.  |  Overall Experience 
Rating:
3.0

No issues but was very expensive. Found a more competitively priced alternative.

Marie-eve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Thank you for all your services with a big smile 😊

Donna C.  |  Overall Experience 
Rating:
5.0

It was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.

Kevin K.  |  First Impressions 
Rating:
5.0

Everything was great except the loading and unloading access to the upper level. Several steps and often blocked parking were problems.

David G.  |  Overall Experience 
Rating:
4.0

Not a big fan of being required to buy a specific lock but I can't fault the staff for that policy.

Mauro D.  |  First Impressions 
Rating:
2.0

I rented a storage trailer. I thought my stuff would be okay but I should have known it wasn’t going to go well. When i got the trailer, it smelled pretty bad and it looked like stuff was spilled. I let the person know and I left it open for a few hours to air out before I put my stuff in. I visited once in a while during the 2 years I had stuff stored. When i moved out, the stuff at the back had mould. my box spring, my 6 foot shelf and a really expensive white lacquer tv stand was stained yellow. couldn’t clean the yellowish brown tint. had to throw away my box spring and shelving unit. can’t believe I spent all that money when I could have just left my stuff in on the yard and used that money to buy new furniture. I took photos but I’m pretty sure uhaul isn’t going to do anything.

hector s.  |  Overall Experience 
Rating:
5.0

We chose this location for it's easy access to Trent University and the rest of Peterborough, and it's excellent reviews. They definitely lived up to (and exceeded) the reputation! What was meant to be a short summer 'stay' between university years ended up a year and a half due to COVD. The security, well maintained facility, and reasonable price gave us confidence- we had one less thing to worry about during a stressful time! The staff- Glenn et al- were wonderful- always accessible and helpful, friendly and professional. Highly recommend! Thanks for everything :)

Katherine R.  |  Overall Experience 
Rating:
5.0

I have used U-haul 2-3 times before, always have a great experience will definitely use them again if need to.

Teuta b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Treysen K.  |  First Impressions 
Rating:
2.0

When I called and spoke to Glen, he didn't advise that the available locker had to be accessed via stairs. We brought a trailer full of items, I went inside and paid and when Cody showed me how to access the locker, he mentioned the stairs. We needed the storage for heavy items so I cancelled the transaction. Cody was very apologetic and kind. It would have been nice if Glen had mentioned the stairs when I called, as it was a waste of our time and also Cody's time.

Anne W.  |  Overall Experience 
Rating:
5.0

Excellent service.

GEORGE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken B.  |  First Impressions 
Rating:
5.0

Excellent staff Glenn has!! Highly Recommend .

pete g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
4.0

Everything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?

Balan M.  |  Overall Experience 
Rating:
5.0

Nice place. Good people.

Edward D.  |  Overall Experience 
Rating:
4.0

Knowledgeable and friendly staff

Karen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry m.  |  Overall Experience 
Rating:
5.0

Have rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.

Adam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam D.  |  First Impressions 
Rating:
5.0

The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.

Gordon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie S.  |  Overall Experience 
Rating:
5.0

I found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!

Michelle O.  |  Overall Experience 
Rating:
5.0

I have no complaints about water St Peterborough U-Haul, they were there when I needed them most. Thank you

Rhonda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail C.  |  Overall Experience 
Rating:
5.0

Glenn is awesome. He solves every problem with patience and does not quit until there is a solution.

Janette P.  |  Overall Experience 
Rating:
5.0

all the staff are very friendly

jim r.  |  Overall Experience 
Rating:
4.0

The loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people park

Gail R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebrina M.  |  Overall Experience 
Rating:
5.0

Easy peasy

Kelly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  First Impressions 
Rating:
5.0

Excellent facility, just way too expensive for me, had to move to a cheaper facility.

Laura B.  |  Overall Experience 
Rating:
4.0

Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one

Stephanie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hassan M.  |  Overall Experience 
Rating:
5.0

Patrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!

Tanner E.  |  First Impressions 
Rating:
5.0

Amazing team, very helpful and accommodating. Would deal with them again.

Cary R.  |  First Impressions 
Rating:
5.0

Excellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!😀😀👍👍

pete g.  |  First Impressions 
Rating:
5.0

The staff member that assisted me was incredibly helpful.

Deanna G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIM T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sian H.  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly. Would recommend them.

Cheryl O.  |  First Impressions 
Rating:
5.0

Very friendly , very clean, price is great!

Jennifer H.  |  First Impressions 
Rating:
5.0

Very good service.

GEORGE G.  |  First Impressions 
Rating:
5.0

Very Welcoming and informative! thank you!

Andrea H.  |  Reservation 
No reviews have been submitted for this location.

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