Customer Reviews for U-Haul Moving & Storage of Pflugerville

5435 reviews

1617 Three Points Rd   Pflugerville, TX 78660
(@ Vision)

(512) 251-7491

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 251-7491

1617 Three Points Rd
Pflugerville, TX 78660
(@ Vision)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DIANA G. 
Rating:
5.0

Very friendly staff

AMINATA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Professional and polite.

Willie F. 
Rating:
5.0

Customer did not leave a comment.

LACRYSTAL H. 
Rating:
5.0

Customer did not leave a comment.

GINA B. 
Rating:
4.0

Staff were great. I do not remember the girls name who checked me in. Adam was great when we dropped off. While I know you are trying to upsell the rental of a hand truck by having one in the truck but it takes up space when we did not need it and would rather not have had it in there especially since it can't be moved without breaking the seal.

CHRISTIAN W. 
Rating:
5.0

Customer did not leave a comment.

YVETTE M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

nice staff willing to assist!

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

kevin F. 
Rating:
3.0

The truck share app is terrible. It kept freezing and I had to go inside and the clerk told me that it happens to everyone. When you get to the upload a picture of yourself it doesn't do anything.

DAVID F. 
Rating:
5.0

Great service and assistance with trailer.

Robert C. 
Rating:
2.0

Online check in still required waiting in line for 30 min and difficult to find anyone when returning vehicle

Keevin M. 
Rating:
4.0

Truck was older, sun visor is broken on driver's side. Box of truck was not sweeped up.

JEFFREY W. 
Rating:
3.0

Employ wearing mask on chin.

DEVANAND M. 
Rating:
5.0

Customer did not leave a comment.

MAHESH W. 
Rating:
4.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Anita J.  |  Overall Experience 
Rating:
3.0

Can never this location to answer phone

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

HIEDI P. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
5.0

Customer did not leave a comment.

ETHAN B. 
Rating:
5.0

Customer did not leave a comment.

ARLEY F. 
Rating:
3.0

Mobile check in and return didn't work. Couldn't recognize location, Couldn't recognize location barcode, everything had to be done manually in the office during business hours at the end

Carlos V. 
Rating:
5.0

The staff are polite and very helpful!

NOLAN P. 
Rating:
2.0

Dirt parking lot was a mess. Get some asphalt!

Paul E. 
Rating:
5.0

Very accommodating staff! Overall very easy process

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

The drop off went very smoothly.

DAVID L. 
Rating:
3.0

I've used this location twice this week and both times they have overcharged me on gas.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE P. 
Rating:
5.0

Customer did not leave a comment.

Rebekah S.  |  Overall Experience 
Rating:
5.0

I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.

PHERABY N.  |  Overall Experience 
Rating:
3.0

This is not the locations fault, but when we dropped off the trailer, there was two men going through the dumpster. We thought they were going through the returned equipment too. If they were employees, they did not have identification on nor did they speak to us. Would recommend cameras, could not see any. We could not get out if there fast enough, very creepy and unsafe.

CRAIG J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

Customer did not leave a comment.

SARATH P. 
Rating:
5.0

The ladies at your office are so hospitable and professional but most of all helpful I will always come there when I need your services thank you and give them a rise that office will not be the same if not for their work effort I would hire them to work for me today please appreciate them... thank you

ANTONIO J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

TAMRAT B. 
Rating:
5.0

Great service thank you all , specially the lady checked out after working hours thank you!!!

HARRIS M. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
1.0

I was given an old model auto hauler. My vehicle ended up being damaged. The hauler did not have any traction for my car to get. And the metal was rusted out. Definitely frustrated that my car is damaged on the undercarriage. Not recommended.

ANGEL L. 
Rating:
5.0

All the people that work here for Uhaul are very nice and polite

TONY G. 
Rating:
5.0

Very thankful for easy process

Juannetta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chamagne w.  |  Overall Experience 
Rating:
4.0

Good job!

YONG L. 
Rating:
3.0

The woman at the front desk was very helpful, but the guy who was outside (who was supposed to show us where the car was), was nowhere to be found. We were looking around for the employee who was supposed to be out here & then noticed some young guy on his phone in one of the trucks. We went over to him & he just ignored us while we were trying to get his attention. He was annoyed that his phone time was interrupted & gave us the keys without saying anything. Then he immediately tried to return to sitting in the truck & scrolling on his phone. When we asked which truck it was, he looked at us like we were idiots & told us that it was over there (he pointed to a whole row of trucks that were the same size). We asked him to specify, & he got an attitude with us & said, "It's the one I'm pointing at!" All of the trucks were lined up right next to each other, so it was difficult to tell which was which. He told us that we would eventually figure it out & then returned to his truck where he continued to scroll on his phone. I watched him do the exact same thing with the next customer & that customer was just as shocked at the extremely poor customer service. That customer also ended up being just as confused as we were about which truck was theirs. My boyfriend used this u-haul location before & said that this same guy gave the same "zero fucks" attitude as the last time he was here. Management really needs to have a talk with this guy because he's negatively impacting this location's business.

MAE S. 
Rating:
5.0

Customer did not leave a comment.

Antonio H. 
Rating:
5.0

Great customer service!

BARRY KENT H. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Office personnel were courteous and prompt. Great customer experience.

Jose N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Alice C. 
Rating:
5.0

Customer did not leave a comment.

LANCE N. 
Rating:
4.0

Customer did not leave a comment.

Juan E. 
Rating:
5.0

Customer did not leave a comment.

Veronda G. 
Rating:
5.0

Everything was perfect

Pius B. 
Rating:
5.0

Everything was excellent

Adella S. 
Rating:
5.0

Customer did not leave a comment.

Naser A. 
Rating:
3.0

The lady upfront was rude and lazy, the equipment was ok, van had a weird smell, the only thing that saved this location was the nice guy working on the field, he helped me locate the van I rented and also helped me with the check out when I returned it, I wish I notated his name, he was wonderful and helpful!

KARINA A. 
Rating:
5.0

Customer did not leave a comment.

Evelyn H. 
Rating:
3.0

Customer did not leave a comment.

DIANE H.  |  Overall Experience 
Rating:
5.0

I have been using you guys for some time and I have always had a pleasant experience.

FELICIA C.  |  First Impressions 
Rating:
1.0

Worst experience. Reserved online for the no contact service. Call and ask if brother can be added and pick vehicle up and was told yes. Brother there to pick up and they ask for my card even though I had reserved and truck was held with my card information. My brother was the only person there at this time. He calls to tell me so I told him on my way and be there in 15 mins. He told rep I was coming with card after the type of debit card he had didn't work. He then notice a lot of people coming behind him and suddenly a long line so he step a side. The long got long so he stepped outside. I got there shortly because I live 3 mins away. When I got there they told me that the largest truck I reserve hasn't been brought back yet. My brother came in and said the truck was just here. They then proceeded to say yes it was here but we gave that one to someone else that wasn't reserved. They said we were expecting one to be turn in by now but they are late turning in. I then had to go out my way to go get truck at another location which was waiting my time to move and cost additional pay to my movers because they had to wait an additional 1hour and a half to start. Also, this caused me to have additional gas fees there and gas fees to take back. The 3 Points location is exactly across the street of my new place which would have saved me gas and money. Very Unsatisfied.

Ruby S. 
Rating:
3.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

nice friendly

Anita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLA R.  |  First Impressions 
Rating:
5.0

Smile more.

Elroy S. 
Rating:
2.0

Y’all charged me even when I turned in the keys

Jordan P.  |  Overall Experience 
Rating:
5.0

Ofert water to customer

GENARO H. 
Rating:
5.0

Customer did not leave a comment.

GimJom F.  |  First Impressions 
Rating:
5.0

The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great service

igor k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken R. 
Rating:
2.0

Individual at the desk kept checking his cell phone while helping other customers, spent 15-20min in line waiting to be helped. the truck floor bed had a lot of dirt on it, when I indicated the truck was not clean, got hit with a 25$ clean up fee.

DOMINIC S. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS S. 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA K. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
5.0

Customer did not leave a comment.

Antonio H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

We had a great experience renting at this location. The price was great and the experience was very streamlined. We will be using this location again in the future.

KEVIN I. 
Rating:
3.0

Customer did not leave a comment.

KEITH DOUGLASS S. 
Rating:
4.0

Customer did not leave a comment.

KEVIN P O. 
Rating:
5.0

Customer did not leave a comment.

ANTOINETTE S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
1.0

Associate was helping a customer, 1 other person was ahead of me in line then another man came after me in line. The associate walked the customer she was helping out to the parking lot (I'm assuming to get whatever was being rented) then came back to the office and pulled the last male that was in line and asked if he was there X item. He said yes and then he proceeded to follow her back outside. They were gone for about 5-10 minutes while the gentleman ahead of us and myself were still waiting. During that time another male walked in to wait in line behind me. They both then came back into the office and she called him up to the counter to finish whatever paperwork he needed. It sounded like he needed to go to another location to pick up whatever he needed. While that was happening, another woman walked in and went into what looks like a lunch area but she also had a work desktop in there. The initial associate called up the next person in line and attended him. Then the second associate called me. The first associate finished with the 2nd man in line and now called the man that was behind me while I was waiting for the 2nd associates computer to work because it had frozen as soon as she turned it on. The man behind us was finished with his transaction before I was. The entire process from when I went into the office to when I left took approximately 45 minutes. If possible, it would speed up the process if more than one associate was working in the office or if that individual could stay in the office while a designated person outside can walk customers to locate their rental item. I also did not appreciate that the associate attended the last customer before the other 2 people in line ahead of him who had been clearly waiting much longer.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

ANDRE A. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
3.0

Customer did not leave a comment.

GIEZI K. 
Rating:
3.0

We were not told where to return the key. The drop box was moved to a location on the property that was completely strange and out of the way. Renting a vehicle was also an unorganized process.

JASMINE T. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
3.0

I had ordered utilities dolly along with the truck. The lady outside said it was in the truck. I drove to the address to see that the utilities dolly was not in the truck but an appliance dolly. Then I had to go back to the location to grab the appliance dolly. Luckily I was only 2 miles away from the location.I believe they are understaffed or the communication is not so good within their TEAM. There was not another lady who apologized when I explained the situation to her. The location charged me for the extra miles though- I did not care as it was only around $4.

Mert A. 
Rating:
4.0

Key drop location needs a better sign. Very hard to locate at night. Other than that the experience was great.

Samiyah B. 
Rating:
4.0

In the end all was resolved, but after i rented a ford transit cargo van..i noticed a fowl odor..and upoj arriving at my home i found out that this vehicle was rented by fedex. It had 2 face masks with stains on them alongside many paper tissues inside the glovebox which led to fowl odor..i personally cleaned it myself wearing double gloves. Upon returning, i did speak to the manager in charge and she was very understanding and polite and apologized for it and was gonna look into it. I would definitely still recommend rental from there.

CHIRAG T. 
Rating:
3.0

The van was good and clean but the lady helping customers was kind of a bitch

Karla A. 
Rating:
4.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

Lo recomiendo al 100 % gracias por todo

Mailin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Easy pick up much help

Sanford R. 
Rating:
5.0

During drop off, the man was very kind! Made the drop off easy!

Rachelle A. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

From start to finish, your staff have all given me outstanding service on both occasions I have visited. Communication was on point, this will be the only U-Haul location I will recommend to anyone who asks.

MATHEW RAY G. 
Rating:
5.0

I was very impressed by the friendliness and professionalism of this locations staff, not only helpful and patient with what may have been perceived as redundant questions, but by offering useful answers and options. In a short line, I observed other customer interactions which showed the same positive attitude. From check in to check out, a “10”

JACK G. 
Rating:
5.0

Great customer service

ANGELINA M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

RODERICK S. 
Rating:
5.0

Customer did not leave a comment.

GEORGINA A. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Krishella C. 
Rating:
5.0

Uhaul has overcharged me Can someone call me to sort this out

Bharat M. 
Rating:
5.0

Great service. Quick and easy rental. Friendly and helpful workers.

Raymond P. 
Rating:
2.0

Customer did not leave a comment.

JULIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HECTOR I. 
Rating:
5.0

Customer did not leave a comment.

DENIS D. 
Rating:
5.0

Nothing

VONICE H. 
Rating:
1.0

Get rid of the rude overweight snob that works there. I'll never go back.

LEE B. 
Rating:
4.0

I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DM

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique A.  |  First Impressions 
Rating:
5.0

Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!

igor k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spencer M.  |  Overall Experience 
Rating:
5.0

Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.

maria g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KENT M.  |  Overall Experience 
Rating:
5.0

Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...

wayne t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yoskieka W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela S.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Had a great experience renting a unit here.

Christi A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ketraysha T.  |  Overall Experience 
Rating:
5.0

Clean Secure Staff available

Shaquaya L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlette j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristie h.  |  Overall Experience 
Rating:
2.0

The storage unit leaked and had very poor pest control. Staff was informed about the leak but never did anything. Left my things there only because I didn't have an option to move them out until now.

LISA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
5.0

It one clerk that work there remember my name, She are very nice. It said alot when you remember a customer name. I don't remember her name, but I remember her smile. She a African American that love her job and customer. If she having a bad day you would never know. She have great customer service. Well the the whole crew do. That why I always go back to that location.

Mary J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAWN E.  |  Overall Experience 
Rating:
5.0

I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.

Michelle N.  |  Online Move In 
Rating:
5.0

I am very satisfied

Long T.  |  Overall Experience 
Rating:
5.0

Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!

Louie E.  |  Overall Experience 
Rating:
5.0

The staff was extremely knowledgeable and helpful! They made the experience a breeze.

michele d.  |  Overall Experience 
Rating:
3.0

Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.

Octavio C.  |  Overall Experience 
Rating:
4.0

Very nice staff- even during their busy stressful times they handled everyone with respect.

Nicole W.  |  Overall Experience 
Rating:
5.0

The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.

Diana H.  |  First Impressions 
Rating:
5.0

Friendly staff very helpful and location convenient

Maria C.  |  First Impressions 
Rating:
5.0

The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.

Tasane H.  |  First Impressions 
Rating:
5.0

Great Customer Service.

Gregory T.  |  First Impressions 
Rating:
5.0

My move was affordable because of the rates of my rental and storage.

NICHOLAS T.  |  Overall Experience 
Rating:
4.0

Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.

Tamara S.  |  Overall Experience 
Rating:
4.0

N/A

Tarence B.  |  Overall Experience 
Rating:
1.0

Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyone

William B.  |  Reservation 
Rating:
4.0

N/A

Tarence B.  |  Reservation 
Rating:
5.0

Keep up the great work

Jonathan N.  |  Overall Experience 
Rating:
5.0

Great service

Michael R.  |  Reservation 
Rating:
3.0

While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.

William K.  |  Overall Experience 
Rating:
3.0

El area donde estaba mi estorag no avian luses

Maria R.  |  Overall Experience 
Rating:
5.0

Great and quick service with information provided for a truck and storage rentals!

Manuel T.  |  Reservation 
Rating:
3.0

I was satisfied with my storage

Rebecca S.  |  Overall Experience 
Rating:
1.0

the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.

Robert M.  |  Overall Experience 
Rating:
5.0

First time to use Uhaul services and I was very impressed. Thanks.

Silvestre G.  |  Overall Experience 
Rating:
4.0

The customer service was awesome and no complaints at all. I would definitely recommend them again

andrea r.  |  Overall Experience 
No reviews have been submitted for this location.

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