Customer Reviews for U-Haul Moving & Storage of Pflugerville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pflugerville

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Kirk J.
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Customer did not leave a comment.

Mailin T. | Overall Experience |
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Lo recomiendo al 100 % gracias por todo

Holly B.
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Customer did not leave a comment.

Sanford R.
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Easy pick up much help

Rachelle A.
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During drop off, the man was very kind! Made the drop off easy!

Dan K.
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Customer did not leave a comment.

MATHEW RAY G.
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From start to finish, your staff have all given me outstanding service on both occasions I have visited. Communication was on point, this will be the only U-Haul location I will recommend to anyone who asks.

JACK G.
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I was very impressed by the friendliness and professionalism of this locations staff, not only helpful and patient with what may have been perceived as redundant questions, but by offering useful answers and options. In a short line, I observed other customer interactions which showed the same positive attitude. From check in to check out, a “10”

ANGELINA M.
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Great customer service

RICHARD P.
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Customer did not leave a comment.

RODERICK S.
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GEORGINA A.
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Justin T.
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Krishella C.
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Bharat M.
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Uhaul has overcharged me Can someone call me to sort this out

Raymond P.
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Great service. Quick and easy rental. Friendly and helpful workers.

JULIE W. | Overall Experience |
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HECTOR I.
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DENIS D.
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VONICE H.
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Nothing

LEE B.
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Get rid of the rude overweight snob that works there. I'll never go back.

Desmond D.
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Customer did not leave a comment.

Reshawn C.
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The check out process too a while and could be quicker .

STEVEN C.
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Great experience! Would definitely recommend!

Joseph C.
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This location was fine. The equipment was clean and worked. The employees were not friendly (borderline hostile.) The location on Research is dirtier but the employees are friendly and the location on Burnett is just as clean and the employees are great. I won't be going back to the Pflugerville location again.

Donald M. | Overall Experience |
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I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DM

Cliff B.
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Great support and service from the whole team at Uhaul. Additionally, felt very safe with their COVID protocols. Thanks for a great rental!

SHEILA LIZA F.
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Customer did not leave a comment.

Dan K.
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Grant H.
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BRITTANY F.
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The white mud was a bit rough! It was pouring down rain! Other than that yall were excellent, jeep up the good work!

Stephen R.
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My reservation was moved without my consent. When I called I was told it was because they didn't have any 15-foot trucks. I changed it back. On pick up day there were at least 6 15 foot trucks.

patrick C.
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I communicated my plans 3 times and was attempted to deny those plans at completion with additional charges and gas requirements. I will look into other companies as I was not impressed and stressed out about the inconsistencies!

Enrique A. | First Impressions |
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Customer did not leave a comment.

JOE C.
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JOSEPH B.
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William W.
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ALBERTO N.
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Rental completed easily.

Anthony B.
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Customer did not leave a comment.

Jason W.
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Customer did not leave a comment.

VIRGINIA D.
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The folks in the office were very helpful and friendly. They took extra time to assist me in price comparing various options and when I returned the truck they were immediately available to check me in and offer further advice. Thank you Three Points!,

JOHN H.
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Customer did not leave a comment.

KELLY W.
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Your app is terrible. It causes the reservation to take longer and it's not contactless. The location employees are amazing and helpful.

ISAAC DAMON J.
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Customer did not leave a comment.

todd B.
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GEORG W.
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JOHNNY B.
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SARAH R.
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The van was dirty inside and out. It smelled of cigarettes or smoke from cigar like cigarettes. Then the gas gauge was not where the paper said, neither were the miles on the van. At the end when dropping off the van I tried to address the cleanliness and the system tried charging ME! I used the van for maybe an hour and returned it with less than the miles intended and with more gas. During a pandemic this van should've been way more clean than it was. I even asked if they were sanitized and the lady told me yes. Definitely not the case here

Robert B.
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Customer service how to treat your customers

Dan K.
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Customer did not leave a comment.

Alexandra L.
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Parking was confusing at this location. As well as lack of help, after wondering around looking for our truck for a little while, a lady who was clearly working very hard on cleaning a truck was the one to help us rather than one of the guys that appeared to be doing nothing.

AVI G.
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Customer did not leave a comment.

Yair H.
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On 12/14 I rented the truck online and I was “guaranteed” the truck if not I was going to received $50. I went to the location and I was told the truck was not available because there was an outage in Uhual's system. This placed a burden n me because it ruined my moving plans. I also did not receive the $50 in credit after renting the truck the next day. I would not recommend this service to a friend.... not only was my moving stressful but not being able to get a “guaranteed” truck on the day I order it made even worst.

William B.
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Customer did not leave a comment.

TROY C.
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Customer did not leave a comment.

Shirishkumar S.
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Customer did not leave a comment.

ARNALDO G.
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Recogí y pedí entregar en Jarrell y no lo registro en el sistema, al momento de entregar en Jarrell me cobraron 209.49. Al momento de recoger el vehículo en Pglugerville pague 140.95 para un total de 350.44 necesito que me sea devuelto el dinero cobrado de más antes de realizar el reclamo en el banco.

Elizabeth S.
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Customer did not leave a comment.

igor k. | First Impressions |
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Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!

Antony K.
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Customer did not leave a comment.

ADAM O.
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I have returned the vehicle around 7 AM today. The representative Bryan told me to return it online thru uhaul.com/share. I tried it several times but the link could not find my location. I talked with Bryan again and he told me to leave the key on the driver seat and I am free to leave. I hope you will not add any other charge like next day checkout convenience fee or similar. The driver door is not closing well, I needed to close it hard every time. Also I did not use the dolly but one of the worker untied it because they wanted to have more space to place the pallets into the trunk. I will appreciate if you do not charge dolly rental fee since i did not use it and I rented and used a pallet jack from another store. I returned the truck with full tank of gas. I will appreciate if you please charge only daily rental and mileage... my uhaul contract number is 84601878 for your convenience thank you Adam Okur

SANTRICE MICHELL M.
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This location has always been the best. I will continue to use this location for all of my moving needs.

RAJ R.
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Customer did not leave a comment.

BEN P.
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Khanh N.
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CHRISTOPHER P.
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You guys Rock keep up the great work

ANIL S.
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Ensure there is not another I haul vehicle blocking a customer from driving off with their rented vehicle. I had to go find someone to move a van because the van I rented was boxed in.

Spencer M. | Overall Experience |
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Customer did not leave a comment.

Ralph K.
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Great job Uhaul

John S.
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Richard B.
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Dan K.
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Lea L.
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James A.
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The online check-in process is an absolute joke. Additionally, I had to carry a furniture dolly from where it was sitting out in the parking lot over to where the truck that I was renting was which was a couple hundred yards and then lift it into the truck. Not really a big deal but I definitely should not of had to do that

Margarita G.
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Customer did not leave a comment.

Gordon M.
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KATHRYN TERESA R.
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Everything went very well associates were so friendly and helpful I would definitely recommend Uhaul to a friend!

EDWIN M.
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Great service!!

Marc B.
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Customer did not leave a comment.

Mark H.
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Your lady representative told me gas was per the gauge. I drove 9 miles, different lady checked me in and told me gas would be charged. I explained the gauge did not change, by YOUR rules. You are already charging per mile, and I didn't receive credit for 1mile. After doing business at this location for years, I will remember this and probably not come back. I suggest getting a digital gauge or some other measure. And your representatives talk out of both sides of their mouth!

RONALD E.
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The staff was super friendly and helpful. Very eager to get me on the road and very thorough with policies and procedures.

JAMES C.
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Customer did not leave a comment.

RONALD B.
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This is the SECOND time that I was DOUBLE CHARGED at this particular location. I am NOT pleased!

Ruby H.
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Customer did not leave a comment.

DEWANNA RAE S.
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Very nice. Good service. Very clean facilities and equipment

Judy H.
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Nothing, Mavis was a very nice person. We would not have made it through the move if not for her Thank you

RONNIE M.
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Its one thing that I don't not appreciate. I have money owed to me from you guys and you take forever to return the money thats owed, but you take money off my credit card with no problem. I haven't received nothing yet.

CHRISTIAN L.
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Very nice and helpful people there. I've rented from them several times and they've always been efficient and very nice.

IRENE P.
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I was over charged for the rental. My contract said 28 dollars and I was charged 37 dollars. False advertising. I returned it back with a full tank of gas and still being over charged

Dan K.
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Customer did not leave a comment.

MATTHEW S.
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Customer did not leave a comment.

KaRhenda M.
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Customer did not leave a comment.

Mary R.
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Janelle was a great to work with such a sweetheart & very accommodating. I hope when I go back in several weeks I get her as my care person. I made sure to clean truck to have it ready for another mover.

maria g. | First Impressions |
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Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.

James B.
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Customer did not leave a comment.

Antonio G.
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linidia Z.
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LISA M.
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ANTHONY F.
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Stephanie K.
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Customer did not leave a comment.

KENT M. | Overall Experience |
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Customer did not leave a comment.

ERICA WAYNETTE L.
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Brian R.
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Bryan L.
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JEFFERSON MARK B.
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Dropping off our rental was so easy! Staff friendly and helpful.

Wanda H.
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Please thank Mavis for her great customer service! Her patience and understanding were greatly appreciated during a very stressful move. Also this locations late operation hours were very helpful!

Ronald G.
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Customer did not leave a comment.

GERALD M.
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Customer did not leave a comment.

wayne t. | First Impressions |
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Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...

Anthony W. | Overall Experience |
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Customer did not leave a comment.

Yoskieka W. | Overall Experience |
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Customer did not leave a comment.

Pamela S. | Overall Experience |
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Customer did not leave a comment.

Christi A. | Overall Experience |
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The staff was very friendly and helpful. Had a great experience renting a unit here.

Terri B. | First Impressions |
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Customer did not leave a comment.

Ketraysha T. | Overall Experience |
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Customer did not leave a comment.

Shaquaya L. | Overall Experience |
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Clean Secure Staff available

Donna M. | Overall Experience |
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Customer did not leave a comment.

carlette j. | Overall Experience |
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Customer did not leave a comment.

Jose S. | First Impressions |
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Customer did not leave a comment.

kristie h. | Overall Experience |
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Customer did not leave a comment.

LISA M. | Overall Experience |
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The storage unit leaked and had very poor pest control. Staff was informed about the leak but never did anything. Left my things there only because I didn't have an option to move them out until now.

Rosalyn S. | Overall Experience |
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Customer did not leave a comment.

Gary S. | Overall Experience |
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Customer did not leave a comment.

Mary J. | Overall Experience |
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It one clerk that work there remember my name, She are very nice. It said alot when you remember a customer name. I don't remember her name, but I remember her smile. She a African American that love her job and customer. If she having a bad day you would never know. She have great customer service. Well the the whole crew do. That why I always go back to that location.

SHAWN E. | Overall Experience |
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Customer did not leave a comment.

Michelle N. | Online Move In |
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I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.

Long T. | Overall Experience |
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I am very satisfied

Louie E. | Overall Experience |
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Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!

michele d. | Overall Experience |
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The staff was extremely knowledgeable and helpful! They made the experience a breeze.

Octavio C. | Overall Experience |
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Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.

Nicole W. | Overall Experience |
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Very nice staff- even during their busy stressful times they handled everyone with respect.

Diana H. | First Impressions |
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The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.

Maria C. | First Impressions |
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Friendly staff very helpful and location convenient

Tasane H. | First Impressions |
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The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.

Gregory T. | First Impressions |
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Great Customer Service.

NICHOLAS T. | Overall Experience |
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My move was affordable because of the rates of my rental and storage.

Tamara S. | Overall Experience |
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Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.

Tarence B. | Overall Experience |
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N/A

William B. | Reservation |
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Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyone

Tarence B. | Reservation |
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N/A

Jonathan N. | Overall Experience |
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Keep up the great work

Michael R. | Reservation |
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Great service

William K. | Overall Experience |
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While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.

Maria R. | Overall Experience |
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El area donde estaba mi estorag no avian luses

Manuel T. | Reservation |
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Great and quick service with information provided for a truck and storage rentals!

Rebecca S. | Overall Experience |
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I was satisfied with my storage

Robert M. | Overall Experience |
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the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.

Silvestre G. | Overall Experience |
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First time to use Uhaul services and I was very impressed. Thanks.

andrea r. | Overall Experience |
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The customer service was awesome and no complaints at all. I would definitely recommend them again

No reviews have been submitted for this location.

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