Customer Reviews for U-Haul Moving & Storage of Pflugerville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pflugerville

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Kevin J.
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Single person working was strained to manage phone calls and multiple customers by himself.

David C.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Dewayne W.
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Great customer service. We got in and out under 30 minutes..Thanks!

Christina H.
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Customer did not leave a comment.

JASON B.
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Customer did not leave a comment.

Marty S.
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Customer did not leave a comment.

Helen S.
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over charge did not even understand how or why they gave me one price then hiked it up after wards

Melissa R.
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Customer did not leave a comment.

Dean G.
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Customer did not leave a comment.

SHAWN E.
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Customer did not leave a comment.

daniel C.
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Customer did not leave a comment.

Thomas A.
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Young lady who checked us in could not have been nicer and helpful, even contacted me when i left glasses in the truck, was done in 10 minutes.

Matthew P.
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Great staff

Wanda E.
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Second time using this location and always easy and friendly

sarah R.
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This uhaul has the absolutely best customer service.i have had nothing but the best experience , I have been at this location for years, They all work as a team, with the best team leader Anthony. His asst Genelle is so amazing and helpful. I have a great respect for everyone, Carmen has a very straight forward and honest approach to Bussiness. They have treated me better than ever imaginable, The entire staff is always efficient, professional, respectful, helpful, and drum to the same beat. I can always count on the consistency of a professional team. I have no doubts that anyone whom goes to three points located in pflugerville Texas will receive 💯 satisfaction. I am a regular and you to will become one as well. I’m so greatful and completely satisfied. Thank u #1 team from Sarah

Dawn L.
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Customer did not leave a comment.

Larry B.
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The office is in the storage area. The lot is gravel but was easy to get in and out.

Jackie C.
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Customer did not leave a comment.

Gerald G.
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Quick and friendly service.

Yahia A.
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Customer did not leave a comment.

Carlos G.
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Customer did not leave a comment.

Jeff L.
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You charged me an extra $20 for overnight fee even though I returned my truck early AND with more gas than when I got it. Your app did not work for check in. Tried calling, sat on hold for 45 minutes. Tried to call the next day and could not get through all day. Would rather pay for movers than use UHaul again.

karlitos K.
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Customer did not leave a comment.

JORGE D.
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Excelent place

Beatrice G.
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Excelent service,everything ok

Ejwork T.
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Customer did not leave a comment.

Craig B.
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Really helpful staff ... friendly, quick, professional

Kim G.
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The staff was very friendly and helpful. Thank you.

Carnicia H.
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Customer did not leave a comment.

Barbara W.
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This location was having issues with not being able to access Customer Information both on pick up and returning truck.

Kathryn L.
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I reserved a moving dolly but none were available when I checked in. The two employees who were there were super nice and friendly, though.

Toby H.
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Customer did not leave a comment.

Jonathan R.
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Customer did not leave a comment.

Andre C.
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Customer did not leave a comment.

Todd R.
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Very helpful staff. Very efficient operation.

jason D.
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Customer did not leave a comment.

Robert O.
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Customer did not leave a comment.

Michelle N. | Online Move In |
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I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.

erin M.
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These ladies were professional, informative, helpful, nice and funny! I will recommend this location to everyone! :)

Robyn B.
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Customer did not leave a comment.

Erica W.
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My overall experience was average but quick. The only issue is when it was time to help me strap my car onto the trailer, they guy basically told me the instructions on how to hook drive my car on the ramp and hook it up. But when I told him I was only he caught an attitude saying “well I guess I have no other choice but to hook it up”. The website clearly said that a staff member will assist in the process!

Colette D.
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Customer did not leave a comment.

ray K.
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Customer did not leave a comment.

Eloy M.
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Really nothing at all

Harry B.
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Customer did not leave a comment.

Sarah R.
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Customer did not leave a comment.

Justin G.
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I don’t know why I was charged extra mileage when I delivered it to the exact location on the order. I would give a bit more of a buffer to return if that is going to be the case. I filled the gas a little more than expected and also returned early and still was charged.

Edna J.
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Customer did not leave a comment.

Don F.
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Customer service was very friendly. Had some laughs. Made the process smooth and easy

Patrick S.
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Customer did not leave a comment.

Myrna W.
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I reserved the truck via the app but when I arrived had to wait in line because app didn’t work. Also your credit card pad didn’t work either. Nothing associated with technology worked it was frustrating and a bad experience. The employees were nice considering the challenges they had to deal with.

Elvenia D.
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you were very helpful and the unloading crew were the best

Jeosbel L.
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Customer did not leave a comment.

Robert H.
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The person who assisted me was great but there was too many people there and not enough employees to assist. She had me use the online check on system which was horrible. No feedback on what I was missing. The system just kept rejecting and timing me out. It took an hour to get my scheduled rental.

William W.
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Customer did not leave a comment.

Jefferson R.
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Customer did not leave a comment.

Yolanda W.
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Linda W.
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More help would be nice. It took awhile for the associate to assist us since he was helping another customer. Thank you!

Kenneth A.
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Customer did not leave a comment.

Lee H.
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Nothing, everything was fine

Ernesto R.
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You guys went over my expectations

Bennie H.
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Customer did not leave a comment.

ANTHONY F.
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Customer did not leave a comment.

Anas M.
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Customer did not leave a comment.

CAROLYN W.
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Pet peeve cashier lied about the mileage price she said it was 69 cents per mile the bill came out to $0.89 per mile the vehicle do not have a ramp well I was not tall enough all we needed was a truck and you're not able to get a truck with a debit Mastercard no good

Kayla M.
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Customer did not leave a comment.

Roberto P.
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Friendly and helpful staff only thing that needs to be changed is you should offer a veteran’s discount. Thank you

TIMOTHY H.
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Customer did not leave a comment.

Richard G.
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The rental network was down. I had to stand there, looking at my keys for my reservation for 45+ minutes because there was no paper redundancy to the electronic system. It caused a ripple effect that made me miss one appointment, and very late for the next.

Allison B.
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Customer did not leave a comment.

Randall R.
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Teach the employees who hook up the trailers to inspect their work before releasing the trailer to the customer. Trailer wasn’t hooked up properly causing the trailer to come off the ball hitch and hitting me when the car rolled up on the trailer. This could’ve been much worse. Truck could’ve got damaged and if I was driving down the road with a car in tow and it would’ve came off on the highway, I and anyone around me could’ve been seriously hurt or killed. Will never go back to this location.

Charles B.
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Customer did not leave a comment.

Ricardo G.
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Customer did not leave a comment.

Erica C.
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Customer did not leave a comment.

otis F.
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This is the location I use all the time. Will continue doing so. Always good, prompt service.

Leala V.
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Customer did not leave a comment.

Lamonica W.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

SHEKINAH S.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

Kayla H.
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This location was helpful, but the original one we chose was awful. I know the entire computer system was down nationwide, but there has got to be a back up system in place for when that happens. I sat outside the truck for 20 minutes waiting for verification before calling and being notified that the system was down. The verification process should take place WHEN YOU RESERVE THE TRUCK, not when you're parked outside of it waiting to get in. Sending pictures of your face and your license should have happened beforehand. It is frustrating and time-consuming to be put through that process when you're literally on moving day trying to get the truck.

Manita H.
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Customer did not leave a comment.

Siva Kumar G.
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Please make sure your online/instant check-in works. There are software glitches and mobile signal issues

Dariana H.
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There was a black lady at the front and she was super sweet and super informative. I think she thought I was giving her evil glares but I was just thoroughly confused!! I’m glad she was able to help me.

Tim M.
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It’s a bit confusing to do a key drop

Michael H.
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None! Great Service.. Thank You Rick

Jerry A.
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Customer did not leave a comment.

JANICE M.
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Your front desk customer service was horrible !!! She doesn’t listen and she tries to over talk the client. She insinuated that I didn’t have a major credit card and even after I told her over and over again I did and that my bank DOES operate on the weekend ... she still didn’t listen .. I told her I needed to go home as my card was in another purse .. instead of listening she began to talk stating she needed to see my card ..the same card I literally just said I had to go home and retrieve. I recommend she listens before she opens her mouth ... her customer service ended when she felt she knew more than the customer .. which is often true but you won’t know until you shut up and listen to what’s being said .

Edward H.
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Customer did not leave a comment.

Chris W.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Larry G.
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Customer did not leave a comment.

Daniel V.
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Customer did not leave a comment.

Qassam N.
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Customer did not leave a comment.

Richard H.
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Customer did not leave a comment.

Robby M.
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Sign was fallen down. Signage wasn't clear. Attendee didn't stop to talk with me I literally had to follow him to carry on the conversation. Answers were accurate but short and to the point.

Kori G.
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This is always the slowest rental location for checking out equipment. If it weren’t for the geographic location, I would never go back.

Sara C.
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Stop closing out the cash drawer @ 6:20 and forcing the customer to charge their credit card.

Jacqueline P.
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Great Customer Services.

ARMANDO G.
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Old trucks The AC DID NOT WORK THE ENGINE LEAKED OIL AND THE BATTERY ALMOST DIED HALF WAY THEOUGH THE TRIP

Long T. | Overall Experience |
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I am very satisfied

Louie E. | Overall Experience |
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Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!

michele d. | Overall Experience |
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The staff was extremely knowledgeable and helpful! They made the experience a breeze.

Octavio C. | Overall Experience |
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Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.

Nicole W. | Overall Experience |
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Very nice staff- even during their busy stressful times they handled everyone with respect.

Diana H. | First Impressions |
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The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.

Maria C. | First Impressions |
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Friendly staff very helpful and location convenient

Tasane H. | First Impressions |
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The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.

Gregory T. | First Impressions |
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Great Customer Service.

NICHOLAS T. | Overall Experience |
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My move was affordable because of the rates of my rental and storage.

Tamara S. | Overall Experience |
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Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.

Tarence B. | Overall Experience |
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N/A

William B. | Reservation |
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Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyone

Tarence B. | Reservation |
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N/A

Jonathan N. | Overall Experience |
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Keep up the great work

Michael R. | Reservation |
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Great service

William K. | Overall Experience |
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While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.

Maria R. | Overall Experience |
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El area donde estaba mi estorag no avian luses

Manuel T. | Reservation |
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Great and quick service with information provided for a truck and storage rentals!

Rebecca S. | Overall Experience |
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I was satisfied with my storage

Robert M. | Overall Experience |
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the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.

Silvestre G. | Overall Experience |
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First time to use Uhaul services and I was very impressed. Thanks.

andrea r. | Overall Experience |
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The customer service was awesome and no complaints at all. I would definitely recommend them again

No reviews have been submitted for this location.

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