Customer Reviews for U-Haul Moving & Storage of Philadelphia

4643 reviews

314-322 N 13th St   Philadelphia, PA 19107
(NEAR Broad & Vine ST Meter Parking only)

(215) 627-4100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 627-4100

314-322 N 13th St
Philadelphia, PA 19107
(NEAR Broad & Vine ST Meter Parking only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Both the woman that helped me with my pick up and the man that directed me where to park/helped with my return were WONDERFUL. Both were incredibly helpful and polite. I don't think I've ever had a better experience at a uhaul location and I've moved quite a bit!

CATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

Both employees were great! Very helpful. All the stars!

Douglas S. 
Rating:
4.0

Satisfied customer

shawn W. 
Rating:
5.0

Very personable service. Great experience from start to finish. Would rent from this location again

MICHAEL H. 
Rating:
2.0

My reservation was not ready when I got there after reserving it 4 days prior. The staff didn't give me any explanation and then told me they could retrack my "reservation", after I was already frustrated for standing there with no answers for over 20 mins. I was told I could use my own lock then they told me I couldn't agree I got there wasting $30 on a lock. They also tried to charge me an extra $30 a month more than originally quoted.

robert a.  |  First Impressions 
Rating:
5.0

Everyone that helped me was super nice and it was a quick and smooth procedure. Moving sucks and this made it not so bad. Thanks guys!!

Jessica N.  |  First Impressions 
Rating:
4.0

The self-serve drop off process was a terrible experience. The app and online browser crashed upwards of 15 times, forcing me to restart each time. It took 30 minutes for what should have been simple and easy. I would be very hesitant to use this service again and strongly advise customers to avoid it.

JOHN B. 
Rating:
4.0

Not related to Pick Up Location: We had a flat tire and it took 90 minutes from when I called for roadside assistance until I received an estimate for when the service provider would arrive. At that point the ETA was over 3 hours. We were in the middle of Philadelphia, with tons of potential service providers that could arrive way sooner and we did not have time to wait. Ultimately we found a workaround by going to a different U-Haul Pick Up Location and explaining the situation.

GENNADY F. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Yeah: its cool & Great

SHAWN P. 
Rating:
2.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Sonya M. 
Rating:
5.0

Staff was wonderful. Very polite and extremely helpful!!!

CAROLYN R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

Fix the app. It wouldn't let me return the truck and I was stranded for an hour at a closed location. I recommend the pick up process be fixed as well. It took me an hour to actually get the truck and that cut into my reservation time, only giving me an hour for my move.

Kassidy R. 
Rating:
5.0

The vehicle and everything worked out well. I mentally miscalculated my travel miles and included it in the comments section upon dropping off the truck, however, upon further review it was clear that the distance U-haul cited was correct.

ALEXANDER G. 
Rating:
5.0

Anthony went above and beyond to help us out. Give that man a raise!

Madeleine B.  |  First Impressions 
Rating:
5.0

I am pleased with uhaul.

SHAWN W. 
Rating:
5.0

I get Drop off location always far from my home and simply I have to pay for the miles which i have to go and drop. Next time I am not gong to rent from you guys because of this reason. Rest is good.

BASAVARAJ P. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
5.0

Customer Service Rep was excellent, an asset to your company.

CLARIBEL H. 
Rating:
5.0

Customer did not leave a comment.

Clara F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
3.0

Customer did not leave a comment.

Mohammed L. 
Rating:
4.0

Customer did not leave a comment.

PRASHANT V. 
Rating:
4.0

Customer did not leave a comment.

KAUSTUBH S. 
Rating:
5.0

Customer did not leave a comment.

JANE G. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Shu-Ting H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INDIGO L. 
Rating:
5.0

Satisfied customer!

shawn W. 
Rating:
4.0

friendly & polite staff. convenient location

STEPHEN B. 
Rating:
2.0

Even after confirming multiple times I did not get the van I requested and was given a larger vehicle.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

ericka m.  |  Overall Experience 
Rating:
5.0

The staff were so friendly and went above and beyond the cal of duty. There were a lot of people waiting and they quickly accommodated them.

CHENARA D. 
Rating:
4.0

Customer did not leave a comment.

Nathalie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAJANE S. 
Rating:
5.0

The staff were personable, professional, and efficient. I was in and out in no time!

KEVIN C. 
Rating:
5.0

A+ service. The rep I used at the Philadelphia location knew his job well and was able to get me set up quickly. Completely painless process.

GARY B. 
Rating:
5.0

Everything was fantastic. The customer service was both professional and polite.

SCOTT S. 
Rating:
1.0

This was the ABSOLUTE WORST experience I've EVER had with Uhaul. This company charged me $2500 for a truck with NO proper working air, for a 16 hour drive in 90 degree weather. NEVER AGAIN WILL I USE UHAUL!!! This 25 YEAR business relationship is OVER!!! I NEVER have this problem with Penske. And they have better employees. More respectful. I'm done with Uhaul.

MARVA C. 
Rating:
5.0

Customer did not leave a comment.

FARIBA Z.  |  Overall Experience 
Rating:
5.0

When I went to pick up my Uhaul, there was a person inside the storage area of the truck and the person had urinated or defecated in the bed of the truck...the staff was VERY kind and helpful, apologized and cleaned it very well. However, this is absurd...and I kindly request some form of refund. This is not the fault of the employees or this particular location, but maybe Uhaul should keep the beds of the truck locked to prevent this from happening in the future. I attempted to call the customer service number but the wait was 30 minutes and I was in the middle of moving so I couldn't wait. I would be happy to speak with someone if necessary

HARLEY E. 
Rating:
1.0

The vehicle I received was damaged, the steering wheel was out of alignment and there was no gas in the tank. lights were on the dash and the odometer was unreadable because there was a service alignment message up. The 6 blankets I had asked for were not in the truck and now I have a $36.00 charge.

DAVID P. 
Rating:
5.0

The staff was friendly and helpful and it was a fast, easy and good experience. Thanks

Blake S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
2.0

The Associate Sunday (male) was very helpful, knowledgeable and helped me with closing my unit. The overall condition of the unit was dirty and disgusting. My items while in your unit was there for 3 years, I had stuff covered in mouse / rodent droppings and everything will now have to be disinfected.

Allan P.  |  Overall Experience 
Rating:
5.0

It was my first experience with U-Haul, and it was pretty good. Everything went well.

Eduardo M. 
Rating:
4.0

Customer did not leave a comment.

Seth M. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE A. 
Rating:
5.0

Customer did not leave a comment.

Alonso G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

Luis B.  |  Online Move In 
Rating:
3.0

Made a reservation for a storage unit but was told, when I arrived, that the size was not available. I was offered a smaller sIze of unit. Apparently this is common. This is not the correct use of the word “reservation” and meant I could have ended up in a situation where I had nowhere to put my things. Had an issue where I called to see when I could access my unit (was told until 10pm) but turns out it was only until 8pm. I couldn’t get in. If I had had a flight or something the next day it could have been bad, but luckily I could come back the next day. Manager was kind to offer me credit for the inconvenience (although I have not seen it yet).

Wilson B.  |  First Impressions 
Rating:
3.0

Steering was awful from driving Ford box truck for years. Location return was terrible I tucked in the mirrors on the truck next to me and my uhaul truck as well fit to back it in. I had inches on both sides. I was told if I parked anywhere else the truck would be towed.

ALEXANDER N. 
Rating:
5.0

Customer did not leave a comment.

JESUS M.  |  First Impressions 
Rating:
3.0

When it was time to vacate i had forgotten my key. The general manager said he couldn't cut the lock that I had to find a licensed locksmith and that person had to show proof of insurance. That's all well and good for Uhaul to protect from liability, but its a bloody nuisance for the customer. I drove almost 70 miles from NJ and had to wait for an 1 1/2 before I could locate one with the requisite documentation. Why is this my problem . Partner up with your local licensed locksmith or hire them per-deim . I'm sure many customers forget their key or lose it so it was anticipated but not adequately handled. I left U haul really frustrated.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

valerie H. 
Rating:
4.0

Customer did not leave a comment.

Gemma R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
4.0

The counter rep was fine, but somewhat unfriendly. For the most part he was respectful, but not the type of customer service I would seek out. The last time I rented from this location, the woman at the counter was very friendly and respectful

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Kareem B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WEI Z. 
Rating:
4.0

Customer did not leave a comment.

Whitney R.  |  First Impressions 
Rating:
5.0

Fine service!

SHAWN W. 
Rating:
2.0

Customer did not leave a comment.

Joy O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Z.  |  First Impressions 
Rating:
2.0

Unfortunately the car was not full of gas when I rented

JUSTINMICHAEL M. 
Rating:
1.0

When I reserve a particular size unit, RESERVE THAT UNIT FOR ME!!!!!!!!!!!!!!

Matt L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sethumadavan S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

YANICK V. 
Rating:
1.0

When I reserve a specific sized storage unit, RESERVE IT FOR ME!!!!! Note: staff at this location were great.

SEAN L. 
Rating:
3.0

The wooden posts (horizontal) inside the 15' trucks to secure product continually to be broken or fully chipped, not allowing us to secure our goods. Also, customer service site to print contract agreement is not working in addition to 35 min wait time to get a customer service rep to pick up the phone.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

the worker when we picked up was fantastic!

CHARLES S. 
Rating:
3.0

I did not receive the utility dolly.

Rashaan M. 
Rating:
2.0

I reserved a van and indicated that I did not want to purchase Haul CDW. During my check in the attendant added CDW and wasn't clear with me. After my rental I noticed the charge but was told it was too late for a refund. Lesson learned, but I will be very hesitant to rent with U-Haul in the future.

CRAIG W. 
Rating:
4.0

Customer did not leave a comment.

Hannah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
3.0

Difficult to find!

REBECCA B. 
Rating:
1.0

I will not use Uhaul again. Very unprofessional.

BREE P. 
Rating:
1.0

Clean the cars! My car was filthy and parts broken on pickup. The woman in the store was on her phone with her boyfriend on speaker phone and rude. Didn't want to check us out told us to go back outside and have someone else do it instead. The boy who helped check us out was very helpful and nice but that was it. This wa after Uhaul changed my reservation three times. A mess. An absolute mess

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Y.  |  Overall Experience 
Rating:
5.0

The employee who helped me (I forget his name!) was amazingly helpful and informative. Super seamless, enjoyable process and a lot of it was because of him. Thanks!

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

BRIGID O. 
Rating:
5.0

Satisfied customer!

SHAWN W. 
Rating:
5.0

Great service reps and owner! Clean vehicle, very smooth process!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Katherine O. 
Rating:
5.0

Great customer service

CORLISS D. 
Rating:
3.0

This is the second truck I've rented and was pulled over by the police ad both times they said that the plates didn't match the vin number.Ya'll need to do better, this is not professional at all.

Josette A. 
Rating:
5.0

Customer did not leave a comment.

JAMAL W. 
Rating:
4.0

Good Job!

SHAWN W. 
Rating:
4.0

Customer did not leave a comment.

Devaun B.  |  Overall Experience 
Rating:
5.0

Good service

Christopher O. 
Rating:
1.0

Have better customer service

deshawn N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin D.  |  Overall Experience 
Rating:
2.0

The young lady that assist me was unpleasant. I requested my rental for 24hours but when I arrived was asked what time I was Bro gong it back and when I mentioned the time she said I had to bring it back sooner bec other people reserved for the morning. What was the point of asking me. Would never recommend this location.

LATASHA M. 
Rating:
5.0

Easier to find the gas level to return back Uhaul, I couldn't find it after the first day

LUIS P. 
Rating:
3.0

I'm pleased with your service.

SHAWN W. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I'm satisfied with your service!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

EVON E. 
Rating:
1.0

The staff was very rude and unprofessional , the female was so rude at this location I lost my temper I was polite she was rude from the time I walked in the establishment , I even asked her did she know me the way she was being so rude. I would never come to this location again.I actually wanna talk to a hire up for this location immediately.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Team is good to go. Courteous and professional. Thanks!

Philip H. 
Rating:
3.0

Customer did not leave a comment.

Olivia W. 
Rating:
5.0

Customer did not leave a comment.

LEONARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

brittany b.  |  Overall Experience 
Rating:
3.0

Keep the good work.

SHAWN W. 
Rating:
4.0

Customer did not leave a comment.

REGINALD G. 
Rating:
3.0

There was something splashed on the inside of the windshield that i needed to squeegie clean at a reststop (it was on the drivers side of front windshild and distracting to driver.) And there was a tire pressure warning that changed to a check the tire sensor. I checked the tire pressure and both back tires were 80 psi and yet right rear kept having a warning.

MARY-JO M. 
Rating:
1.0

The staff is very unprofessional, overcharged us and had no patience!!!

KIJAFA M. 
Rating:
5.0

Customer did not leave a comment.

NIAMBI B. 
Rating:
5.0

I love using this location. The people are the best.

HERBERT W. 
Rating:
5.0

Keep up the good work!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

joe C.  |  Overall Experience 
Rating:
4.0

bring some clarity to fuel refill. the amount of fuel to be refilled before returning should be based on a MPG formula so that the renter can calculate the refill gallons based on the miles driven, using the MPG chart

LOUIS T. 
Rating:
1.0

Service terrible and they are not helpful

STANLEY P. 
Rating:
5.0

workers courteous and attentive, anthony made extra effort to problem solve customer's possession of primitive cell phone. truck itself pleasure to drive for its newness.

JOHN L. 
Rating:
4.0

It is interesting that the final bill contains incidental costs so that the final cost is triple the initial cost. I think the final cost is relatively fair. Nevertheless, should one consider more informative advertising or simplified costing?

Harold Huntley H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
4.0

Customer did not leave a comment.

SHAWN W. 
Rating:
4.0

THE outside of some of your vehicles could be wiped off!

SHAWN W. 
Rating:
5.0

The one staff lady was always very nice and pleasant every time I came. I appreciated that.

Tamara Clark W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lamar D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Can B.  |  Overall Experience 
Rating:
1.0

The staff member “Precious” had a bad attitude like she didn’t want to work and had a ver unfriendly attitude.

Sheldon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

runfeng l.  |  Overall Experience 
Rating:
5.0

After an apartment fire in central Philadelphia, we had an emergency need for a large locker, and a truck to move furniture and belongings into storage. This UHaul location made the job (relatively) easy, and when we were ready to move everything out, to a new place the staff were friendly and efficient. Understand this is a center-city facility; a repurposed early 20th century factory building. It’s not a purpose-built modern building. But the storage area is properly climate controlled, and well-lit in the storage area. The freight elevators are slow, but large and easily accessible. There are adequate carts for moving goods between trucks and lockers. Doors and elevators require either access codes or magnetic cards (user’s choice), so security is pretty strong. This UHaul location has my strong endorsement.

STEVEN C.  |  Overall Experience 
Rating:
1.0

Had a bad experience with Zakiya and would not recommend anyone to this location if she still works here.

Rashidah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP S.  |  Overall Experience 
Rating:
3.0

I believe the manager things I'm homeless or a crackhead or both.

Kevin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD S.  |  Overall Experience 
Rating:
5.0

A mistake from the truck pick-up location in St. Louis, I was dispatched to the wrong location in Philly: with the storage unit at one place and truck drop off at another. After a stressful move, 3 days of driving, during a global pandemic, losing time driving to the wrong location in a city I didn't know, and then showing up without the storage reservation with only 2 hours to unload by myself, I nearly broke down in the lobby once I realized the dispatch mistake. Tears were welling. Precious was behind the counter watching all this happen. She immediately stepped in, asked if I needed water, got me a unit and assured me everything would be okay. Without a doubt, Precious was the person I needed in that moment in time. Beyond stellar customer service, she showed me how Philly gets it done. Precious is a leading person in the story I tell people about this move. And everyone is grateful she was there to help me out, as am I. [Precious, if you're reading this, 💜]

Dawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raquel r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa H.  |  Overall Experience 
Rating:
1.0

Female staff was rude and unorganized, gave master key to customers multiple times, inflexible and wait times were horrible. One elevator works.

VASHTI C.  |  Overall Experience 
Rating:
5.0

Every inch of this location is squeaky clean!

JAMES W.  |  First Impressions 
Rating:
1.0

Wait times were horrendous, elevatorsnwere stuxk, what should have taken 20 minutes took 2 hours

VASHTI C.  |  First Impressions 
Rating:
3.0

The billing was easy and was notified of each payment. We found out when we went to remove our belongings, the storage unit I paid for was not the storage unit the items were in. A lock was added to our unit stating we owed for several months. The lady who assisted us told us she needed to find her phone and then she would remove the lock added to the wrong unit. It was very frustrating we were not treated as a valued customer. We had to get another employee to help us since the previous person was too busy finding her phone. She also deactivated our key so we couldn't get in the elevator until another employee noticed we needed help and assisted us. We also heard her yelling with the customer before us. It was very uncomfortable and I felt bad for the customer.

JOLENE S.  |  Overall Experience 
Rating:
4.0

Sometimes, after the office hours, alarms would go off on the upper floors. It would be unbearable and there'd be no way to shut them off. Other than that it was a good storage facility.

Avery B.  |  Overall Experience 
Rating:
4.0

The only Reason that I do not give an excellent Rating is that I had to go back to the facility the next day to close my contract. By that time they already charged me an extra month. The people in store solved it with no hesitance, but I had to go back to the store. I was lucky I decided to stay in Philadelphia for an extra day. If not, I could have not done the reclamation.

Aldo A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nathan F.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and willing to help

jesus m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  Overall Experience 
Rating:
5.0

Lady was really helpful and walk extra 9 yards to help.

shivani s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oliver R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinicius L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL M.  |  Overall Experience 
Rating:
5.0

Your staff at this location is consistently so kind, helpful, and efficient. Thank you for doing what you do.

Mary S.  |  Overall Experience 
Rating:
1.0

The 2 staff members completing the check in for storage reservation were highly unprofessional, extremely nasty and rude.

Luz G.  |  First Impressions 
Rating:
4.0

There was a mouse trap in my storage unit? Mice or rats in the storages?

Benjamin F.  |  First Impressions 
Rating:
5.0

The lady who helped us (unfortunately, I do not recall her name) at the counter, and the gentleman who helped with showing our unit (never got his name) were extremely nice, professional, and very welcoming. Cannot say enough good things about them both.

Tyrone K.  |  First Impressions 
Rating:
3.0

The staff were nice, but the medium unit that I reserved was entirely too small for my belongings & I distinctly told the customer service rep over the phone what I had. As a result of the mix-up, my family began unpacking only to find out that the unit was too small & there were no large units to accommodate us. My suggestion is to tell customers what exactly can fit inside the units.

ashley j.  |  Overall Experience 
Rating:
5.0

Outstanding service, exceptionally clean, competitively priced!

Justice W.  |  Overall Experience 
Rating:
5.0

Trevina was super awesome. I've never gotten a storage unit before and she took the time to explain everything and made sure I was comfortable with the process and I couldn't have had a better experience!

Sarah L.  |  First Impressions 
Rating:
5.0

Lady was very helpful and manager too

shivani s.  |  First Impressions 
Rating:
2.0

Very disappointed with uhaul’s false advertising on free storage and customer service that wouldn’t adhere to the coupon we had applied to our order.

Patrick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raquel r.  |  First Impressions 
Rating:
1.0

I wish I could give them zero stars. The worst customer service experience I have had in my life... Openly they lie and try to scam you,

Mehryar S.  |  First Impressions 
Rating:
4.0

There is a major rodent problem in the storage area. As I cleaned out the unit, I noticed mice feces all over the floor.

Shaunte A.  |  Overall Experience 
Rating:
2.0

The worker helping me kept having to go over and correct the other employee’s mistakes so it took them about an hour to check me in.

lindsey w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

me-ryong s.  |  Overall Experience 
Rating:
4.0

I was given a solution to my problems however it took a lot of time for this to be solved. At the end desperation won and I had to buy something way more expensive than what I expected.

Aldo A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yaxin w.  |  Overall Experience 
Rating:
5.0

Management went out of their way to ensure personal an adequate space was provided. The staff provided excellence service for billing, equipment, and access to the facility.

robert r.  |  Overall Experience 
Rating:
2.0

this is going on redit cocksuker

Nick E.  |  Overall Experience 
Rating:
1.0

While the staff was friendly , they were all poorly trained and struggled to do the most basic of tasks and misguided me throughout the entire check-in and check out process. I will never use Uhaul again. I went over to Cubesmart and am VERy happy I did.

John D.  |  Overall Experience 
Rating:
3.0

A man kept talking on his phone instead of helping me which was rude. The women were very helpful.

Max R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nachapol C.  |  Online Move In 
Rating:
5.0

The rep TREVINA was SUPER NICE and HELPFUL. She makes the customer service position a delight. I appreciate TREVINA..

Samuel S.  |  First Impressions 
Rating:
5.0

Great and friendly service!

Nicholas B.  |  First Impressions 
Rating:
5.0

Super helpful during university evacuation due to COVID-19. A real lifesaver.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vishaal k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Endia B.  |  Overall Experience 
Rating:
5.0

It was good, move out process was simple.

Benjamin S.  |  Overall Experience 
Rating:
5.0

The entire experience was very convenient & smooth. Trevina was friendly, wonderful & helpful throughout the entire process from beginning to end!

patricia b.  |  Overall Experience 
Rating:
1.0

Mice ate through my belongings and there was feces on everything. Moved out promptly (earlier than planned) because of this

omar z.  |  Overall Experience 
Rating:
5.0

Javier and his team are awesome. They went above and beyond to help fulfill my needs, and were 100% professional the entire way. Thank you!

Frank A.  |  Overall Experience 
Rating:
5.0

Everything was great minus the fact that at first I was receiving a military discount and after a year it was no longer available. I stayed for convenience and wouldn’t recommend because of this

Marcelo M.  |  Overall Experience 
Rating:
5.0

A well kept facility, a friendly and helpful manager and a rental space that was clean with a well functioning door. Convenient and helpful cart access and excellent security. A pleasure to do busines

Dr Andrew W.  |  First Impressions 
Rating:
5.0

Easy to check in and easy to check out. The staff was very friendly and the storage faculty is easy to navigate. Working with this facility has been one of my best moving experiences! Recommend it.

Zachary D.  |  Overall Experience 
Rating:
5.0

Everything went smoothly for my move from apartment to storage unit. Online sign up/reservation was easy. When I had a question, my call was answered right away& provided the information that I asked.

Ann D.  |  First Impressions 
Rating:
4.0

Rates constantly going up for no apparent reason.

JOSHUA M.  |  Overall Experience 
Rating:
5.0

This is my second time going to this U-Haul location for moving trucks and storage, and I am continually pleased with the experienced and services received.

Elizabeth R.  |  First Impressions 
Rating:
4.0

My car was totaled while parked outside this location; other than that it was a great experience.

JOseph T.  |  Overall Experience 
Rating:
4.0

Access could be improved by not having rental vans parked indoors

Robert B.  |  Overall Experience 
Rating:
5.0

Staff was very helpful!

Emily L.  |  Overall Experience 
Rating:
3.0

The building is not clearly marked on where to scan access cards. Elevators take forever. Flooring looks awful and lots of junk around the first floor landing. It gets the job done for cheap storage!

Steven B.  |  Overall Experience 
Rating:
5.0

It was extremely easy to reserve a space online. Staff was pleasant, facility is clean and it was a breeze to move belongings in via the loading dock.

Laura K.  |  First Impressions 
Rating:
3.0

Got to my unit and it had a lock on it. Called downstairs and the guy had me on hold for over 20 minutes. When I walked down all he was doing was talking to coworker

Robert H.  |  First Impressions 
Rating:
5.0

Woman at the desk (can't recall her name) was extremely friendly and helpful, did a great job

Victoria S.  |  First Impressions 
Rating:
2.0

I have used many storages but this was the worst ever. They have so many micr or rats whatever left feces all over my stuff. I mean every where even inside my ironing board. Will not use again

latanya c.  |  Overall Experience 
Rating:
5.0

Your facility was a life saver for my student for the past 18 months. It is clean, well lit and very safe. The staff are friendly and helpful. And the location was convenient. Thank you!

Jenny L.  |  Overall Experience 
Rating:
1.0

The worst experience ever. The staff provide little help and was really rude. I won’t choose this place ever.

Heyi S.  |  First Impressions 
Rating:
4.0

I only needed the storage facility for a short time, however in that time the staff was accommodating and helpful. There are no issues to report. Overall a very pleasant experience.

Sheris O.  |  Overall Experience 
Rating:
5.0

Very good...helpful

carol m.  |  Overall Experience 
Rating:
5.0

The customer service at this location is well beyond excellent, I would highly recommend this location to everyone. The staff is knowledgeable, courteous, and patient.

Yvette B.  |  First Impressions 
Rating:
4.0

Daniel was awesome. I was there July 21-the guy needed help. He was very cordial & accommodating. I'd hang on to him. I'm a service manager for 30 years. Daniel gets service. It was busy-he was solid

mark c.  |  First Impressions 
Rating:
5.0

Very helpful

paul t.  |  First Impressions 
Rating:
1.0

Everytime I call — I am asked to be placed in a hole and the hold will last for about 20 mins. At the actual store front- the clerks are not very friendly or helpful. The only positive is the location

Arit O.  |  Overall Experience 
Rating:
1.0

Units that are off the ground are misleading on website

Sam B.  |  First Impressions 
Rating:
4.0

Very helpful and courteous. Wasn't happy that I asked for 3rd floor and was placed on the 8th floor where I was told was air conditioning but it's just as hot there and charged $5 more a month for it.

david k.  |  First Impressions 
Rating:
5.0

I was very pleased with all interactions with staff at this location.

MARY H.  |  Overall Experience 
Rating:
5.0

Thanks Sooo Very Much U-Haul For The Professional Way In Which You Handled My Resv., & The Curtisy, Patience & Respect Extended Towards Me! A Great Team Of Beautiful People Indeed!!!

Brenda G.  |  First Impressions 
Rating:
5.0

The service representative who assisted me in obtaining my storage unit was extremely professional and very helpful. She was personable and made my moving experience pleasant!

ANDREW M.  |  First Impressions 
Rating:
5.0

Javier went out of way to be proactive and accommodate me when I needed help and I am very appreciative. I would recommend this business to everyone.

mike p.  |  Overall Experience 
Rating:
4.0

Two Issues: 1. There was a limited amount of carts available for customers. 2. One elevator was out both times I came to facility.

crysrtal k.  |  Overall Experience 
Rating:
3.0

Some of the staff was very helpful. Others not so much

John D.  |  Overall Experience 
Rating:
5.0

I was very satisfied .the staff were so kind and helpful even backed up my truck to the unloading dock .I so appreciated their help...I highly recommend this uhaul facility

carol m.  |  First Impressions 
Rating:
5.0

This was my first experience using a storage facility and the staff at this location made every aspect a positive one. Very professional and helpful. Would definately recommend and/or use it again.

CAREN G.  |  Overall Experience 
Rating:
5.0

The staff are excellent and made the whole experience of checking in and checking out easy and pleasurable. Yes, pleasurable they are so warm and friendly.

sandra m.  |  Overall Experience 
Rating:
5.0

The entire team at this location made this an easy , streamlined process - especially Chaine and Samantha. There were plenty of carts which made loading/unloading efficient. Would def recommend!

Valerie M.  |  Overall Experience 
Rating:
5.0

The service is outstanding

gregory M.  |  First Impressions 
Rating:
5.0

The staff were extremely helpful and I had no trouble accessing my storage unit.

Catherine K.  |  Overall Experience 
Rating:
3.0

Only one of 2 elevators works making it very time consuming to do multiple trips; my keycard/code didn't work most times; seems to be people entering/going upstairs who are not using unit for storage.

Jesse W.  |  Overall Experience 
Rating:
2.0

Mr. Javier Maldanado was a bully with me. He kept me in tears, he would not accept payments, my belongings were covered in rat droppings when picked up. I feel bad about my experience with U-Haul.

Marsha S.  |  Overall Experience 
Rating:
5.0

Everything from the patrons to employees were nice, helpful, and kind.

MARLENE P.  |  Overall Experience 
Rating:
5.0

Great experience.

Mona S.  |  Overall Experience 
Rating:
5.0

Veteran friendly. Excellent service. Location Moved out of the city otherwise I'd use them again.

patricia j.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service at this location.

JEFFERY A H.  |  Overall Experience 
Rating:
5.0

Javier is excellent, I was really happy with the service and storage unit overall. He is very accommodating and friendly and helpful, as are his staff.

Elizabeth R.  |  Overall Experience 
Rating:
1.0

Health hazard; green and black mold rampant on multiple floor. Photos posted on Facebook with public view. Over billing. Terrible Customer Service from staff and GM. Public safety issue. Will report.

LISA D.  |  Reservation 
Rating:
1.0

Health hazard. Bright green and black mold covers multiple floors. Missing floorboards. Terrible overbilling and awful service from staff and GM. I have posted photos on my Facebook page and online.

LISA D.  |  Overall Experience 
Rating:
4.0

helpful service, locker was clean

Claire W.  |  Reservation 
Rating:
5.0

Your personals were very nice and helpful. I was actually slightly shocked at how great my whole experience was. Wonderful customer service!!!

Wen Chi Cathy L.  |  Reservation 
Rating:
5.0

Quick check-in, friendly and competent staff, clean and secure facilities. Very satisfied.

Ace D.  |  Reservation 
No reviews have been submitted for this location.

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