Customer Reviews for U-Haul Moving & Storage of Philadelphia

4717 reviews

314-322 N 13th St   Philadelphia, PA 19107
(NEAR Broad & Vine ST Meter Parking only)

(215) 627-4100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 627-4100

314-322 N 13th St
Philadelphia, PA 19107
(NEAR Broad & Vine ST Meter Parking only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Nadzeya R. 
Rating:
4.0

THANK YOU, I HAD GREAT CUSTOMER SERVICE. KEEP UP THE GOOD WORK.

JANET C. 
Rating:
5.0

The young lady that helped me went above and beyond. I believe her name was Becky. Best Uhaul experience I've ever had and I've had many!!

michael M. 
Rating:
4.0

Customer did not leave a comment.

Effy C. 
Rating:
3.0

I had a preferred pickup location and was never informed or notified that the location had changed. I had to go 30 minutes out of my way to pick up the truck. No one ever texted or called with the change in pick up location.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

V tyrone S. 
Rating:
5.0

Have a walk thru when picking up the vehicle, not just hand them the key and point them in the correct direction.

AZEM C. 
Rating:
3.0

It's pretty annoying being seen standing in line for 10 minutes and then being told to move to the other side where the line is supposed to be only to be told to come up to the counter a minute later. It's not like there's clear signage either that the line is supposed to be at a certain side. Your website with all of the upsell attempts are a waste of time. Just put it all on one page.

KRISTINA T. 
Rating:
2.0

Customer did not leave a comment.

Corey R. 
Rating:
5.0

Customer did not leave a comment.

Enes Y. 
Rating:
4.0

Good job!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA F. 
Rating:
3.0

There's no WiFi in this location and it took me some times to upload my pickup infos since my internet was kind of slow. And I also couldn't just go do the counter checkin since the lady said I have to do it all by myself once I chose self check in. That's inconvenient :(

Xiaoyu W. 
Rating:
5.0

Customer did not leave a comment.

Boyang Z. 
Rating:
2.0

Obtaining the rental vehicle was the easy part it was returning it that was an absolute fucking piece of shit. They tried charging me almost $100 for a 3 to 4 foot long piece of two-by-four that was simply unscrewed and claimed that I had damaged it and that it needed complete replacement. A single peace of wood with a screw wouldn't cost even close to $100. When I picked up the rental the "bump rail" wasn't even properly secured in the first place and was practically falling off, it was no question that it just simply had unscrewed itself and falling the rest of the way off and then they tried to charge me $100 to replace the damn thing. Although I contacted customer service and I'm waiting for the refund, without any question, they just charged me the $100 to my card and now I'm gonna have to wait almost two weeks for the refund, if I even get it! Hell I even offered to come down and screw the damn piece in myself. Only reason for two stars and not one was solely to the lady I was connected to when I contacted customer service was nice. Otherwise, U-Haul's a joke and clearly only wants money from there customers not proper customer service.

Hannah S. 
Rating:
5.0

Customer did not leave a comment.

Ellyana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIK C. 
Rating:
5.0

Customer did not leave a comment.

Zakiyyah M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

Get more employees! There's only one person at the desk doing everything. She is friendly and helpful but it swamped with customers.

CHENARA D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
1.0

uhaul is a scam i got a one way truck specifically so i could get first months rent free on a storage locker but when i arrived they told me it only it valid if you drop you truck at the same place where the locker is why was the not mad apparent on the website?? i had to pick up a truck all the way in NJ when i’m from PA just to end up having to spend $60 more dollars then expected

makeda B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elam B. 
Rating:
4.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

DESHAUN G. 
Rating:
4.0

Satisfied customer!

SHAWN W. 
Rating:
3.0

Customer did not leave a comment.

ANNA M. 
Rating:
1.0

An other wise great experience was spoiled when the $14 insurance was tagged into the paperwork without my consent or pointing it out to me. I thought whatever I ordered through your website would be the same at the location, and did not scrutinize it further till the final invoice arrived in my mailbox.

CAO J. 
Rating:
5.0

Nice job

SHAWN W. 
Rating:
5.0

All staff on premises were very helpful and friendly!

MICHAEL S. 
Rating:
5.0

Nothing! You did great. This was the easiest Uhaul experience I've ever had. Luck was especially great and helpful.

Daniel H. 
Rating:
5.0

Awesome Luck Hives did well

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
4.0

Truck only had an 1/8th of a tank of gas when I received it. Should probably start with at least a half tank.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
2.0

I made an online reservation and activated my account at the storage site on May 8th,2021. The staff I opened my account with were friendly and respectful. She communicated to me the difference between UHaul’s office hours and access hours. I understood the storage unit access hours were until 10PM. On June 26,2021 I arrived at the loading dock around 6:50PM, and was told to leave the building by the staff working that day. They stated only businesses had access to the storage unit 24/7. They were rude and unprofessional. We waited outside for two hours trying to figure out why we didn’t have access until 10PM. It was extremely stressful as we came from CT to access the storage unit. We called UHaul’s and they informed us we should be able to access the storage unit prior to 10PM. On July 10,2021 I closed the account unit I had open. The same staff who I interacted with in June closed my account. While I was leaving the elevator I witness a UHaul’s woman employee being a Hennessy alcoholic bottle from her car (that was parked inside were the Uhaul vehicles are) to the front desk where she was working.

Ashley R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN U. 
Rating:
1.0

Charged for gas, and it was wrong. I only drove approximately 20 miles, and I purchased 2 gallons of gas before I returned the vehicle, and I was still charged a refilling charge. Bad business!!!

MARC F. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

KAMARIA O. 
Rating:
1.0

Very bad experience

SHARDAE W.  |  Overall Experience 
Rating:
5.0

Good work!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

EVAN Q. 
Rating:
5.0

I drove 5 miles and was charged $9.00 refueling. Really??????

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I've really appreciated the friendly helpful service at this location as we've done a staged move over the last few weeks.

JILLIAN W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

there was a crack in the windshield at pick up

KATRINA G. 
Rating:
5.0

Customer did not leave a comment.

Nina C. 
Rating:
4.0

The worker was on a personal call for 5 minutes before acknowleding me.

MICHAEL C. 
Rating:
5.0

I'm satisfied!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Fix front door. It would not open automatically

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

Daisy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE H. 
Rating:
5.0

It is difficult to edit my personal information in my account. I need to change the primary contact phone number, but it never seems to let me do it.

Timothy S. 
Rating:
5.0

Very friendly and accommodating staff, equipment worked perfectly!

STIRLING A. 
Rating:
1.0

I tried to call before showing up (during business hours) and there was no response. I came to find the parking lot full and the response I got is to park it “anywhere” and try to drop it off again earlier the day after. It was a huge inconvenience, it is not easy to park a van ‘anywhere'! It was extremely stressful especially after a day of moving.

ALI A. 
Rating:
2.0

It would've been nice to know that, when the parking lot is full at the time of rental return, the customer is responsible for finding a parking spot overnight and bringing it back the next day. After a full day of moving, I made sure to be back at the location to return the rental on time, only to find myself ( and a few others ) confused as to what to do because the lot was full. This was EXTREMELY inconvenient as I had to find a parking spot for a truck late Sunday night when parking is scarce. Therefore, instructions or help would've been ideal.

MT G. 
Rating:
5.0

Customer did not leave a comment.

MAUREENR V. 
Rating:
1.0

There is hardly any space to maneuver truck from the street. It was also full when I came to do self check-out at night and was thus unable to do so. Staff added additional charges that were not appropriate.

ANDRES F. 
Rating:
5.0

Customer did not leave a comment.

Alaye L.  |  First Impressions 
Rating:
3.0

On my itemized bill, I noticed a $20 “after hours service fee.” When I returned the truck after hours, it was ME who went to your website, walked around the truck taking pictures, noting the mileage, describing the quality of the truck after use. Your company has outsourced the entire check-in process on to the customer and you have the audacity to on top of it charge me a $20 fee? You should be paying me for the work that used to be your employees' responsibility! This will be the last time I rent from U-Haul. I can see they're becoming more expensive and less useful.

GRAHAM T. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE O. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Satisfied customer!

SHAWN W. 
Rating:
4.0

Customer did not leave a comment.

Victoria L. 
Rating:
5.0

extremely easy from start to finish.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

JILLIAN W. 
Rating:
5.0

So good !

SHAWN L. 
Rating:
4.0

Good work!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

MUNISH K. 
Rating:
4.0

Customer did not leave a comment.

PAIGE G. 
Rating:
5.0

Both the woman that helped me with my pick up and the man that directed me where to park/helped with my return were WONDERFUL. Both were incredibly helpful and polite. I don't think I've ever had a better experience at a uhaul location and I've moved quite a bit!

CATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

JESSE H. 
Rating:
5.0

Both employees were great! Very helpful. All the stars!

Douglas S. 
Rating:
4.0

Satisfied customer

shawn W. 
Rating:
5.0

Very personable service. Great experience from start to finish. Would rent from this location again

MICHAEL H. 
Rating:
2.0

My reservation was not ready when I got there after reserving it 4 days prior. The staff didn't give me any explanation and then told me they could retrack my "reservation", after I was already frustrated for standing there with no answers for over 20 mins. I was told I could use my own lock then they told me I couldn't agree I got there wasting $30 on a lock. They also tried to charge me an extra $30 a month more than originally quoted.

robert a.  |  First Impressions 
Rating:
5.0

Everyone that helped me was super nice and it was a quick and smooth procedure. Moving sucks and this made it not so bad. Thanks guys!!

Jessica N.  |  First Impressions 
Rating:
4.0

The self-serve drop off process was a terrible experience. The app and online browser crashed upwards of 15 times, forcing me to restart each time. It took 30 minutes for what should have been simple and easy. I would be very hesitant to use this service again and strongly advise customers to avoid it.

JOHN B. 
Rating:
4.0

Not related to Pick Up Location: We had a flat tire and it took 90 minutes from when I called for roadside assistance until I received an estimate for when the service provider would arrive. At that point the ETA was over 3 hours. We were in the middle of Philadelphia, with tons of potential service providers that could arrive way sooner and we did not have time to wait. Ultimately we found a workaround by going to a different U-Haul Pick Up Location and explaining the situation.

GENNADY F. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Yeah: its cool & Great

SHAWN P. 
Rating:
2.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

Sonya M. 
Rating:
5.0

Staff was wonderful. Very polite and extremely helpful!!!

CAROLYN R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

Fix the app. It wouldn't let me return the truck and I was stranded for an hour at a closed location. I recommend the pick up process be fixed as well. It took me an hour to actually get the truck and that cut into my reservation time, only giving me an hour for my move.

Kassidy R. 
Rating:
5.0

The vehicle and everything worked out well. I mentally miscalculated my travel miles and included it in the comments section upon dropping off the truck, however, upon further review it was clear that the distance U-haul cited was correct.

ALEXANDER G. 
Rating:
5.0

Anthony went above and beyond to help us out. Give that man a raise!

Madeleine B.  |  First Impressions 
Rating:
5.0

I am pleased with uhaul.

SHAWN W. 
Rating:
5.0

I get Drop off location always far from my home and simply I have to pay for the miles which i have to go and drop. Next time I am not gong to rent from you guys because of this reason. Rest is good.

BASAVARAJ P. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
5.0

Customer Service Rep was excellent, an asset to your company.

CLARIBEL H. 
Rating:
5.0

Customer did not leave a comment.

Clara F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
3.0

Customer did not leave a comment.

Mohammed L. 
Rating:
4.0

Customer did not leave a comment.

PRASHANT V. 
Rating:
4.0

Customer did not leave a comment.

KAUSTUBH S. 
Rating:
5.0

Customer did not leave a comment.

JANE G. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Shu-Ting H. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INDIGO L. 
Rating:
5.0

Satisfied customer!

shawn W. 
Rating:
4.0

friendly & polite staff. convenient location

STEPHEN B. 
Rating:
2.0

Even after confirming multiple times I did not get the van I requested and was given a larger vehicle.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

ericka m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathalie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FARIBA Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
2.0

The Associate Sunday (male) was very helpful, knowledgeable and helped me with closing my unit. The overall condition of the unit was dirty and disgusting. My items while in your unit was there for 3 years, I had stuff covered in mouse / rodent droppings and everything will now have to be disinfected.

Allan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alonso G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis B.  |  Online Move In 
Rating:
3.0

Made a reservation for a storage unit but was told, when I arrived, that the size was not available. I was offered a smaller sIze of unit. Apparently this is common. This is not the correct use of the word “reservation” and meant I could have ended up in a situation where I had nowhere to put my things. Had an issue where I called to see when I could access my unit (was told until 10pm) but turns out it was only until 8pm. I couldn’t get in. If I had had a flight or something the next day it could have been bad, but luckily I could come back the next day. Manager was kind to offer me credit for the inconvenience (although I have not seen it yet).

Wilson B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESUS M.  |  First Impressions 
Rating:
3.0

When it was time to vacate i had forgotten my key. The general manager said he couldn't cut the lock that I had to find a licensed locksmith and that person had to show proof of insurance. That's all well and good for Uhaul to protect from liability, but its a bloody nuisance for the customer. I drove almost 70 miles from NJ and had to wait for an 1 1/2 before I could locate one with the requisite documentation. Why is this my problem . Partner up with your local licensed locksmith or hire them per-deim . I'm sure many customers forget their key or lose it so it was anticipated but not adequately handled. I left U haul really frustrated.

Michelle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gemma R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kareem B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Whitney R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joy O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Z.  |  First Impressions 
Rating:
1.0

When I reserve a particular size unit, RESERVE THAT UNIT FOR ME!!!!!!!!!!!!!!

Matt L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sethumadavan S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Hannah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devaun B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

brittany b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe C.  |  Overall Experience 
Rating:
5.0

The one staff lady was always very nice and pleasant every time I came. I appreciated that.

Tamara Clark W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lamar D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Can B.  |  Overall Experience 
Rating:
1.0

The staff member “Precious” had a bad attitude like she didn’t want to work and had a ver unfriendly attitude.

Sheldon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

runfeng l.  |  Overall Experience 
Rating:
5.0

After an apartment fire in central Philadelphia, we had an emergency need for a large locker, and a truck to move furniture and belongings into storage. This UHaul location made the job (relatively) easy, and when we were ready to move everything out, to a new place the staff were friendly and efficient. Understand this is a center-city facility; a repurposed early 20th century factory building. It’s not a purpose-built modern building. But the storage area is properly climate controlled, and well-lit in the storage area. The freight elevators are slow, but large and easily accessible. There are adequate carts for moving goods between trucks and lockers. Doors and elevators require either access codes or magnetic cards (user’s choice), so security is pretty strong. This UHaul location has my strong endorsement.

STEVEN C.  |  Overall Experience 
Rating:
1.0

Had a bad experience with Zakiya and would not recommend anyone to this location if she still works here.

Rashidah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP S.  |  Overall Experience 
Rating:
3.0

I believe the manager things I'm homeless or a crackhead or both.

Kevin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD S.  |  Overall Experience 
Rating:
5.0

A mistake from the truck pick-up location in St. Louis, I was dispatched to the wrong location in Philly: with the storage unit at one place and truck drop off at another. After a stressful move, 3 days of driving, during a global pandemic, losing time driving to the wrong location in a city I didn't know, and then showing up without the storage reservation with only 2 hours to unload by myself, I nearly broke down in the lobby once I realized the dispatch mistake. Tears were welling. Precious was behind the counter watching all this happen. She immediately stepped in, asked if I needed water, got me a unit and assured me everything would be okay. Without a doubt, Precious was the person I needed in that moment in time. Beyond stellar customer service, she showed me how Philly gets it done. Precious is a leading person in the story I tell people about this move. And everyone is grateful she was there to help me out, as am I. [Precious, if you're reading this, 💜]

Dawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raquel r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa H.  |  Overall Experience 
Rating:
1.0

Female staff was rude and unorganized, gave master key to customers multiple times, inflexible and wait times were horrible. One elevator works.

VASHTI C.  |  Overall Experience 
Rating:
5.0

Every inch of this location is squeaky clean!

JAMES W.  |  First Impressions 
Rating:
1.0

Wait times were horrendous, elevatorsnwere stuxk, what should have taken 20 minutes took 2 hours

VASHTI C.  |  First Impressions 
Rating:
3.0

The billing was easy and was notified of each payment. We found out when we went to remove our belongings, the storage unit I paid for was not the storage unit the items were in. A lock was added to our unit stating we owed for several months. The lady who assisted us told us she needed to find her phone and then she would remove the lock added to the wrong unit. It was very frustrating we were not treated as a valued customer. We had to get another employee to help us since the previous person was too busy finding her phone. She also deactivated our key so we couldn't get in the elevator until another employee noticed we needed help and assisted us. We also heard her yelling with the customer before us. It was very uncomfortable and I felt bad for the customer.

JOLENE S.  |  Overall Experience 
Rating:
4.0

Sometimes, after the office hours, alarms would go off on the upper floors. It would be unbearable and there'd be no way to shut them off. Other than that it was a good storage facility.

Avery B.  |  Overall Experience 
Rating:
4.0

The only Reason that I do not give an excellent Rating is that I had to go back to the facility the next day to close my contract. By that time they already charged me an extra month. The people in store solved it with no hesitance, but I had to go back to the store. I was lucky I decided to stay in Philadelphia for an extra day. If not, I could have not done the reclamation.

Aldo A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nathan F.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and willing to help

jesus m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  Overall Experience 
Rating:
5.0

Lady was really helpful and walk extra 9 yards to help.

shivani s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oliver R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinicius L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL M.  |  Overall Experience 
Rating:
5.0

Your staff at this location is consistently so kind, helpful, and efficient. Thank you for doing what you do.

Mary S.  |  Overall Experience 
Rating:
1.0

The 2 staff members completing the check in for storage reservation were highly unprofessional, extremely nasty and rude.

Luz G.  |  First Impressions 
Rating:
4.0

There was a mouse trap in my storage unit? Mice or rats in the storages?

Benjamin F.  |  First Impressions 
Rating:
5.0

The lady who helped us (unfortunately, I do not recall her name) at the counter, and the gentleman who helped with showing our unit (never got his name) were extremely nice, professional, and very welcoming. Cannot say enough good things about them both.

Tyrone K.  |  First Impressions 
Rating:
3.0

The staff were nice, but the medium unit that I reserved was entirely too small for my belongings & I distinctly told the customer service rep over the phone what I had. As a result of the mix-up, my family began unpacking only to find out that the unit was too small & there were no large units to accommodate us. My suggestion is to tell customers what exactly can fit inside the units.

ashley j.  |  Overall Experience 
Rating:
5.0

Outstanding service, exceptionally clean, competitively priced!

Justice W.  |  Overall Experience 
Rating:
5.0

Trevina was super awesome. I've never gotten a storage unit before and she took the time to explain everything and made sure I was comfortable with the process and I couldn't have had a better experience!

Sarah L.  |  First Impressions 
Rating:
5.0

Lady was very helpful and manager too

shivani s.  |  First Impressions 
Rating:
2.0

Very disappointed with uhaul’s false advertising on free storage and customer service that wouldn’t adhere to the coupon we had applied to our order.

Patrick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raquel r.  |  First Impressions 
Rating:
1.0

I wish I could give them zero stars. The worst customer service experience I have had in my life... Openly they lie and try to scam you,

Mehryar S.  |  First Impressions 
Rating:
4.0

There is a major rodent problem in the storage area. As I cleaned out the unit, I noticed mice feces all over the floor.

Shaunte A.  |  Overall Experience 
Rating:
2.0

The worker helping me kept having to go over and correct the other employee’s mistakes so it took them about an hour to check me in.

lindsey w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

me-ryong s.  |  Overall Experience 
Rating:
4.0

I was given a solution to my problems however it took a lot of time for this to be solved. At the end desperation won and I had to buy something way more expensive than what I expected.

Aldo A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yaxin w.  |  Overall Experience 
Rating:
5.0

Management went out of their way to ensure personal an adequate space was provided. The staff provided excellence service for billing, equipment, and access to the facility.

robert r.  |  Overall Experience 
Rating:
2.0

this is going on redit cocksuker

Nick E.  |  Overall Experience 
Rating:
1.0

While the staff was friendly , they were all poorly trained and struggled to do the most basic of tasks and misguided me throughout the entire check-in and check out process. I will never use Uhaul again. I went over to Cubesmart and am VERy happy I did.

John D.  |  Overall Experience 
Rating:
3.0

A man kept talking on his phone instead of helping me which was rude. The women were very helpful.

Max R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nachapol C.  |  Online Move In 
Rating:
5.0

The rep TREVINA was SUPER NICE and HELPFUL. She makes the customer service position a delight. I appreciate TREVINA..

Samuel S.  |  First Impressions 
Rating:
5.0

Great and friendly service!

Nicholas B.  |  First Impressions 
Rating:
5.0

Super helpful during university evacuation due to COVID-19. A real lifesaver.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vishaal k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Endia B.  |  Overall Experience 
Rating:
5.0

It was good, move out process was simple.

Benjamin S.  |  Overall Experience 
Rating:
5.0

The entire experience was very convenient & smooth. Trevina was friendly, wonderful & helpful throughout the entire process from beginning to end!

patricia b.  |  Overall Experience 
Rating:
1.0

Mice ate through my belongings and there was feces on everything. Moved out promptly (earlier than planned) because of this

omar z.  |  Overall Experience 
Rating:
5.0

Javier and his team are awesome. They went above and beyond to help fulfill my needs, and were 100% professional the entire way. Thank you!

Frank A.  |  Overall Experience 
Rating:
5.0

Everything was great minus the fact that at first I was receiving a military discount and after a year it was no longer available. I stayed for convenience and wouldn’t recommend because of this

Marcelo M.  |  Overall Experience 
Rating:
5.0

A well kept facility, a friendly and helpful manager and a rental space that was clean with a well functioning door. Convenient and helpful cart access and excellent security. A pleasure to do busines

Dr Andrew W.  |  First Impressions 
Rating:
5.0

Easy to check in and easy to check out. The staff was very friendly and the storage faculty is easy to navigate. Working with this facility has been one of my best moving experiences! Recommend it.

Zachary D.  |  Overall Experience 
Rating:
5.0

Everything went smoothly for my move from apartment to storage unit. Online sign up/reservation was easy. When I had a question, my call was answered right away& provided the information that I asked.

Ann D.  |  First Impressions 
Rating:
4.0

Rates constantly going up for no apparent reason.

JOSHUA M.  |  Overall Experience 
Rating:
5.0

This is my second time going to this U-Haul location for moving trucks and storage, and I am continually pleased with the experienced and services received.

Elizabeth R.  |  First Impressions 
Rating:
4.0

My car was totaled while parked outside this location; other than that it was a great experience.

JOseph T.  |  Overall Experience 
Rating:
4.0

Access could be improved by not having rental vans parked indoors

Robert B.  |  Overall Experience 
Rating:
5.0

Staff was very helpful!

Emily L.  |  Overall Experience 
Rating:
3.0

The building is not clearly marked on where to scan access cards. Elevators take forever. Flooring looks awful and lots of junk around the first floor landing. It gets the job done for cheap storage!

Steven B.  |  Overall Experience 
Rating:
5.0

It was extremely easy to reserve a space online. Staff was pleasant, facility is clean and it was a breeze to move belongings in via the loading dock.

Laura K.  |  First Impressions 
Rating:
3.0

Got to my unit and it had a lock on it. Called downstairs and the guy had me on hold for over 20 minutes. When I walked down all he was doing was talking to coworker

Robert H.  |  First Impressions 
Rating:
5.0

Woman at the desk (can't recall her name) was extremely friendly and helpful, did a great job

Victoria S.  |  First Impressions 
Rating:
1.0

The worst experience ever. The staff provide little help and was really rude. I won’t choose this place ever.

Heyi S.  |  First Impressions 
Rating:
5.0

Very helpful

paul t.  |  First Impressions 
Rating:
4.0

Very helpful and courteous. Wasn't happy that I asked for 3rd floor and was placed on the 8th floor where I was told was air conditioning but it's just as hot there and charged $5 more a month for it.

david k.  |  First Impressions 
Rating:
5.0

The service representative who assisted me in obtaining my storage unit was extremely professional and very helpful. She was personable and made my moving experience pleasant!

ANDREW M.  |  First Impressions 
Rating:
5.0

The service is outstanding

gregory M.  |  First Impressions 
Rating:
5.0

Your personals were very nice and helpful. I was actually slightly shocked at how great my whole experience was. Wonderful customer service!!!

Wen Chi Cathy L.  |  Reservation 
Rating:
5.0

Quick check-in, friendly and competent staff, clean and secure facilities. Very satisfied.

Ace D.  |  Reservation 
No reviews have been submitted for this location.

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