Have better customer servicedeshawn N.
Moving Truck Rental in Philadelphia, PA at U-Haul Moving & Storage of Philadelphia
Philadelphia, PA 19107
(NEAR Broad & Vine ST Meter Parking only)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
One-Way and In-Town Local Rentals in Philadelphia, PA 19107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
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The young lady that assist me was unpleasant. I requested my rental for 24hours but when I arrived was asked what time I was Bro gong it back and when I mentioned the time she said I had to bring it back sooner bec other people reserved for the morning. What was the point of asking me. Would never recommend this location.LATASHA M.
Easier to find the gas level to return back Uhaul, I couldn't find it after the first dayLUIS P.
I'm pleased with your service.SHAWN W.
I'm satisfied with your service!SHAWN W.
The staff was very rude and unprofessional , the female was so rude at this location I lost my temper I was polite she was rude from the time I walked in the establishment , I even asked her did she know me the way she was being so rude. I would never come to this location again.I actually wanna talk to a hire up for this location immediately.JESSICA B.
Team is good to go. Courteous and professional. Thanks!Philip H.
Keep the good work.SHAWN W.
There was something splashed on the inside of the windshield that i needed to squeegie clean at a reststop (it was on the drivers side of front windshild and distracting to driver.) And there was a tire pressure warning that changed to a check the tire sensor. I checked the tire pressure and both back tires were 80 psi and yet right rear kept having a warning.MARY-JO M.
The staff is very unprofessional, overcharged us and had no patience!!!KIJAFA M.
I love using this location. The people are the best.HERBERT W.
Keep up the good work!SHAWN W.
bring some clarity to fuel refill. the amount of fuel to be refilled before returning should be based on a MPG formula so that the renter can calculate the refill gallons based on the miles driven, using the MPG chartLOUIS T.
Service terrible and they are not helpfulSTANLEY P.
workers courteous and attentive, anthony made extra effort to problem solve customer's possession of primitive cell phone. truck itself pleasure to drive for its newness.JOHN L.
It is interesting that the final bill contains incidental costs so that the final cost is triple the initial cost. I think the final cost is relatively fair. Nevertheless, should one consider more informative advertising or simplified costing?Harold Huntley H.
THE outside of some of your vehicles could be wiped off!SHAWN W.
I was charged $21 dollars for gas when I only drove the van 3 miles. 21 dollars. 3 miles. The attendant who was assisting took a 5 minute personal phone call in the middle of the transaction and used a surprisingly large amount of profanity for a customer service representative.Robert D.
I asked about all applicable charges in-person with the agent at the desk on Sunday. I asked specifically what charges were applicable and the $20 convenience fee was never mentioned for my rental being dropped off after hours. It was never reviewed or even mentioned. I was also told by the agent that I could keep the vehicle overnight and return it in the morning for no additional charge. The only thing discussed about the convenience fee was if I used the app to check out. The location checked me out in the morning when they got in to the store around 6:45am. I dropped the truck off at 8pm the night before. I am being penalized for dropping the truck off exactly when I told them I would and earlier they said I needed to. Being that my drop-off was scheduled for eight, this would have been something that should have been discussed. Javier Moldando has been extremely rude and didn't seem to comprehend what I was telling him. He merely kept telling refer to contract. But when you don't disclose something like a fee that is clearly applicable, it's bad business and negates the intent of the contract.ANDREW L.
This process was the worst experience I ever had with any retail establishment. The original location ask me to push back my pick up time by and hour. Then when I arrive to rent the moving truck a gentleman can to the locked door to tell me this location is closed. Had to call customer service to complain, which do not help at all. Had to drive 20 minutes out of my move location to center city to rent the truck. Then drive back to my move location.... load the truck and drive 30 minutes to my new resident. So, all eggs in the basket worse experience ever. To top it off, I wasn't offered a discount for the nightmare Uhaul cost me or money and time it cost me for the movers....JOANN D.
The uhaul I received had two half smoked cigarettes in the cup holder. Then the truck died in the middle of my move and I receive no road side assistanceCHRISTOPHER C.
They charger me for fuel even though I have photo evidence I brought it back with more fuel than when I leftCATHERINE W.
Great location and staffROBIN L.
I still didn't receive my receipts. I requested 40 miles and only drove 20 miles and still charged full price for 40 miles.MENA M.
Horrible attitude from the â€œmanager â€œ who was taking care of personal business when we arrived. The guy helping us seemed fairly new and wasn't sure if things were being done properly. She seemed agitated in helping. The truck we were given was below E yet I was responsible to have 1/4 tank of gas when we got back. She was annoyed we couldn't wait foe her to finish something else (but didn't explain she had something else) so we waited as long as we could before the gas ran out. She started to yell at us for having an attitude and not listening. She was not happy with her job. I will never go there again and you should rethink who manages your facility.Joe D.