Customer Reviews for U-Haul Moving & Storage of Philadelphia

5,222 reviews

314-322 N 13th St   Philadelphia, PA 19107
(METERED PARKING AREAS - NO ON SITE PARKING)

(215) 627-4100

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(215) 627-4100

314-322 N 13th St
Philadelphia, PA 19107
(METERED PARKING AREAS - NO ON SITE PARKING)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruno R. 
Rating:
5.0

Customer did not leave a comment.

Desiree V. 
Rating:
5.0

I recommend UHaul to everyone that needed storage.

SAUNDRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristyn J. 
Rating:
5.0

Satisfied customer

Shawn W. 
Rating:
1.0

Very bad customer service. very unprofessional.

Destiny Y. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Ariany V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N.  |  Overall Experience 
Rating:
2.0

Better customer service in person at the location. Check that the trucks have more than a 1/4 of gas and that the trucks are actually st the location.

Alejandra M. 
Rating:
1.0

Have employees who actually care. I had a reservation at 5pm, got to the counter at 4:55 and said I had a reservation. The lady at the desk completely ignored me and left cause it was her time to go. I had to wait 10 minutes for someone to appear from the back to help me.

Noah M. 
Rating:
4.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

JAMILLAH H. 
Rating:
3.0

Customer did not leave a comment.

Rebeca G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
1.0

None of the online reservations I made months in advance were honored and the agent went into long detailed explanations 3 times. I ended up not getting what I reserved and the cost was higher. He was also more interested n making life easier for him vs me. It took almost an honor to get all this straightened out and he even suggested I go elsewhere!!!! I've used UHaul for decades and all were perfect. This was atrocious. Why weren't any of my online reservations honored???? Why do you have this kind of person working there, looking to not make life easier for the customer???? I never got any explanation of where I pull my truck in, where the elevators are, how to use the access card, where my storage unit was to be found ither than a highlighted map. I want someone at UHaul to look into this and provide me an apology, explanation and credit for the difference between what I reserved and what I got PLEASE.

harvey S.  |  First Impressions 
Rating:
1.0

Agent was arrogant and lazy, poor, long-winded explanations, no interest in respecting the online reservations I made month in advance, resulting in me not getting what I asked for and paying more.

harvey S. 
Rating:
5.0

Customer did not leave a comment.

Fanny F. 
Rating:
5.0

Customer did not leave a comment.

Charlie K. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

felix R. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

I only recently got information my storage was even still there and just know I felt a lot affect’s of the past couple years. I had valuable nd newly purchased things. However things happen. I move on. Thanks.

Christion H.  |  Overall Experience 
Rating:
5.0

Javier was amazing - super helpful and sweet

Tenzin C. 
Rating:
5.0

The owner there was fantastic. Could just use more furniture dollys.

Ian D. 
Rating:
1.0

The customer service provided by the representative serving me was incredibly poor. The person was rude, curt, disrespectful, unhelpful, and not communicative. It felt like every request or question we had was a nuisance. The rep also failed to provide us with wall the materials we ordered.

Jamal C. 
Rating:
1.0

Customer did not leave a comment.

Qiongxin L. 
Rating:
5.0

Didn't really interact with tenant much other than to give him the keys

James D. 
Rating:
5.0

Customer did not leave a comment.

Hamid G. 
Rating:
3.0

Customer did not leave a comment.

Shamona B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allan R. 
Rating:
1.0

The service providers at this location were aggressive and unprofessional. I had a gentleman hang up on me and when I called back to speak to a manager about his behavior, she spoke over me and brushed me off when I finally made out what I needed to say. The hostility resulted because my move didn't go as planned so I needed to adjust both the drop of time and location of the truck. Things happen, I'm pregnant and was just under lots and lots of stress. I had no control over the delays and mishaps that prevented me to comply with the original contract. Either way, I called a couple of hours in advance to rectify it all with a sincere apology and my card for extra payment and the reps were soooo nasty. I would never make someone feel the way they made me feel. It only made the move that was already so challenging even worse.

Dominique E. 
Rating:
1.0

App was awful and kept crashing. I eventually had to do everything in the store and was waiting for a half hour before I was seen. The attendant was not the problem, he was very helpful, it was the fact that there were not enough staff to accommodate all customers in a timely fashion.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Good work!

Shawn W. 
Rating:
1.0

Proper training/briefing in policies or rental protocol

keonte C. 
Rating:
5.0

Customer did not leave a comment.

Daegun B. 
Rating:
4.0

truck was not fully cleaned (looks like it may have happened overnight). the UHaul agent cleaned it for me

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Erica E. 
Rating:
1.0

My experience was horrible!! It cost me a fortune that I couldn't afford with all of the fees & constant deductions from my account & I still owe you guys money ! It was just horrible! No professionalism at all in this store location. I had to service myself with getting my own boxes which I was unable to carry due to my disability. Just horrible! There.

Bonita T. 
Rating:
5.0

Satisfied customer!

Shawn W. 
Rating:
5.0

I noticed the tire pressure maintenance light was on. Tires were fine. Every car I have been around has that problem. I don't think the sensors work right. Very happy with the rental and the service.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
3.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Harris N. 
Rating:
5.0

Good service

Shawn W. 
Rating:
2.0

Customer service wasn't great. Very unfriendly and on their cellphones the entire time. Not like I expect super friendly people at u haul, but this was noticeably bad .

Hayim A. 
Rating:
1.0

Customer did not leave a comment.

Alexander A. 
Rating:
1.0

The staff were NOT helpful and were rude. I was charged more per month than the reservation I made online (no, not because of taxes). The worker taking care of my contract was wearing inappropriate clothing, input my information wrong on the contract, and charged me for a month I shouldn’t have been charged for.

KAYLA N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ben G. 
Rating:
3.0

It was hard to reach staff several times during working hours. When I could they were great. Javier in particular.

Liz s.  |  Overall Experience 
Rating:
5.0

Everything went exceptionally well thank you uhaul

Sheena C. 
Rating:
4.0

Customer did not leave a comment.

Carlo C. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Hugh P. 
Rating:
3.0

Drop off area very limited and difficult for a normal car.

Richard B.  |  Overall Experience 
Rating:
1.0

Returned vehicles were parked so there was no organized space for me to return mine.

SOEREN E. 
Rating:
2.0

staff seemed upset to have to talk to customers. I waited for 30 minutes to check in (even with an online storage reservation), there was only one person around most of the time. others came in and out and I could hear them using foul language to complain about customers. I booked a floor level unit, but got an upper unit with no apologies. just told "we don't have any more lower units." it is also the wrong dimensions. I specifically booked one that would be big enough to get a bike into straight through, but this one barely fits with the front wheel turned.

Daniel R.  |  First Impressions 
Rating:
1.0

The receptionist at this store was rude, charge me something I didn't pick up, and gave me one less bag ( moving pad) Someone should teach how to take care of the customers to this person.

Michael L. 
Rating:
3.0

I was charged over $200 for a dolly I returned weeks ago (the same day I rented it), and then got a call out of the blue asking if I had returned the dolly yesterday. Then I see that I got a refund (I think) for most of it. I'm not happy that I was mischarged for the dolly ( which I didn't realize); but am glad that it was refunded. The customer service at this location could be way better. The staff aren't friendly, and sometimes you can't find anybody when you walk into the store, and if the staff are already helping someone you can wait in line forever before someone even acknowledges that you're there.

Ethan J. 
Rating:
2.0

Customer did not leave a comment.

syelinda k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
4.0

Customer did not leave a comment.

Louis F. 
Rating:
2.0

Customer did not leave a comment.

Jimmie G.  |  Overall Experience 
Rating:
1.0

The person on this location was very rude and unprofessional. I regret going there. The location was convinvent though

Sumit K. 
Rating:
1.0

The staff was lazy and not well trained to make the corrections to the reservation based on new information. I arrived to the location, provided my info and payment and was given the receipt and keys to inspect the vehicle. After my inspection I noticed the mileage was incorrect and the gas tank was less than half full. I notified him and showed him the pictures I took. The car was still in the lot and so I showed him the pictures and asked him to document the discrepancy. However he said because he already gave me my receipt that he could not make any changes and that I can just show the pictures at the drop off location. I told him to check the car and to make the changes again but he stated that he couldn't do anything about it and that I would be fine. I let him know that I will not take responsibility and if there are any issues at the drop of location I will hold him responsible. He said it's fine as of his word was good enough. I felt uncomfortable and dismissed and I was moving that morning at 8am so I had to take the vehicle as is despite my better judgment.

OLIVIA N. 
Rating:
2.0

The employee I interacted with when having trouble with the online check in process was extremely rude and unprofessional. He rushed me and did not resolve my problems, when clearly my online portal was not updating correctly to allow me to retrieve my keys. Had the online process worked properly, I think this location would have been fine, but there were clearly flaws in that system, and interrupting this employees time sitting in an empty store on his phone was clearly unacceptable to him.

Emily S. 
Rating:
4.0

I waiting a while before anyone arrived to help check me in for my reservation. However, the process of finishing the storage reservation was easy, and the staff were kind, efficient, and good at multitasking. It seems like they handle a lot with the limited staffing levels. The actual storage facility looks secure, accessible, and very clean. I doubt I’ll need them for my purposes, but it’s nice to know that I could buy a box for less than $2 if I need it.

Jessi N.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

Customer did not leave a comment.

Najee P. 
Rating:
5.0

Satisfied

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

Krystyna R. 
Rating:
1.0

I reserved the truck for 12 hours. 9am to 9pm. When I got to the store the responsible there told me I had to bring the truck back before 8pm and that complicated all my plans. I tried to explain I did not mind bringing after they are close and use the app on the phone to bring the truck back but the guy did not want to listen. He only said "I need the truck before 8pm because someone else reserved" I believe this needs to be more clear on the website. If someone reserves for 12 hours it should have 12 hours NOT LESS.

Gabriel R. 
Rating:
1.0

This vehicle was totally up unacceptable it had graffiti on the side a bullet hole in the hood and damage on the side unacceptable totally unacceptable

cozette M. 
Rating:
2.0

my reservation stated location South Philadelphia even though this location is in North Philadelphia. Additionally, it appeared that this location was understaffed, leading to the employee forgetting to give us the key to the padlock on the back of the U-Haul as he helped the next customer. Resolving this issue led to extra time, labor, and money lost.

Divya G. 
Rating:
5.0

Customer did not leave a comment.

donald P. 
Rating:
1.0

Had to cancel and instore service to do that was poor

Jarred H.  |  Online Move In 
Rating:
2.0

Sticky stuff was all over the cup holder and someone had left their spare change there as well. Did not seem like anyone ever looked inside the cabin after the previous person returned the truck. Was also surprised that the rental price listed increased substantially from what I ended up being charged. Please do a better job of being transparent about pricing.

Rayne S. 
Rating:
2.0

the guy at the desk was an ass, and terrible customer service, at least act like you enjoy the job. I didn't get his name tho

Nathan S. 
Rating:
4.0

Customer did not leave a comment.

Saunders L. 
Rating:
3.0

Don't drive de vehicles with an already empty gas tank.

Dillon M. 
Rating:
1.0

The staff was rude, brusque, uncommunicative, and, drove dangerously moving cars around the lot

Eli A. 
Rating:
4.0

Usually this location is great, and Javier, the manager, hires good folks to help at the counter for people who can't or don't want to use their phones for check in. But whomever was working the counter between 3 and 4 on 8/25 was unusually rude. He was curt and difficult to hear when talking, handed me the keys and told me the van was across the street when it was just in front of the building (like customers know how to read the codes that can tell one van from another?) I will continue to use this location, but I hope their service returns to its usual levels of courtesy.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

jean claude l.  |  Overall Experience 
Rating:
2.0

The keycard system locked me out while moving out and no one was there to help, called the number displayed in the door and got no answer until I got blocked.

amaruc g.  |  Overall Experience 
Rating:
3.0

I am a big customer service fan, I can honestly say that this location needs some training in this department. I wish I would have gotten the employees name, sadly I didn’t but he is not helpful and rude. Would I use this facility again, more than likely if I had to as I would not have to deal with the staff. But please, work on you alls skills of speaking with people!

Rose F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BAILEY B. 
Rating:
3.0

Front desk people always seem like you’re bothering them. The people in the actual warehouse to show you your actual unit are very friendly and welcoming.

Leon G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Svetlana P.  |  First Impressions 
Rating:
5.0

Good work!

Shawn W. 
Rating:
3.0

The mobile check out is good, not great. It could use some better user experience/interface work. I had to go inside and the young man at the counter was rude and dismissive. My wife had the same experience with him two days prior.

Thomas M. 
Rating:
5.0

Only one minor complaint.. I was told fuel was at 3/8 but once I pulled out and was on my way I noticed that fuel was almost on Empty. No big deal, I had to get gas anyway at some point that day. The truck was clean and the store was clean and had plenty of moving supplies!

harry G. 
Rating:
3.0

Went inside to see if I could do a manual dropoff, but the place was empty. There were 2 people outside with uhaul shirts on, I assume employees, but they didn't greet me or come in when I entered the store. I waited a bit then left and went back out and completed the dropoff through the app.

Corey K. 
Rating:
5.0

Customer did not leave a comment.

Hasan O. 
Rating:
3.0

Customer did not leave a comment.

Danielle R. 
Rating:
1.0

Customer did not leave a comment.

Naif A. 
Rating:
5.0

The guy at the desk was unhappy for no reason.

Amina S. 
Rating:
2.0

We waited 15m on line and when it was our turn, the the one person on staff left the store for another 15m. When they came back, they left to have a personal conversation with another employee. They were answering phones on speaker while they were working with us so the process was very slow. They also left to clean a bathroom during the check-in process, delaying it further. It was over an hour before we were able to access the storage unit.

Kelsey W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jonathan S.  |  Overall Experience 
Rating:
1.0

Associates and manager have terrible customer service demeanor. Customers should be treated at the least with minimal respect and professionalism.

Louie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saeed J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Faisal A. 
Rating:
2.0

Everything went fine with my rental until I returned my truck. The individual who checked me out fabricated the fuel level at which I returned the truck, and I was charged an extra $78 for a 9.5 mile trip and after putting in 2 gallons of gas. Thankfully, I was diligent in reviewing my receipt, and the Customer Service rep I dealt with was very understanding and helpful in issuing me a refund. The only reason I rated this review as Below Average and not Poor is because the other employees I dealt with were very easy to work with. However, if you happen to use this store for your rental, make sure to double and triple check your receipts and take pictures of everything.

Jared M. 
Rating:
4.0

Customer did not leave a comment.

joseph k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy P. 
Rating:
2.0

There was no one working the counter when I went in. I then thought "Ah I can probably self check out" so I went to where the vehicles were. After downloading the Uhaul app I couldn't see a way to check myself out and I saw people were back at the counter. I went back to the door and pushed the bell to be let back in. After waiting a bit someone came to get me and told me I wasn't allowed to be back there and that I had to come in through the other door. They were somewhat rude about it. I explained that no one was in there and there was no sign saying employees only or anything and I just went though the main door and went here because I couldn't find anyone to help me. Once I got to the counter he said "oh you have it set up that you can self check out so just do that" I tried to do it on the app and said I don't see how and showed him my app. He said try reloading it. That didn't work. So he checked me out. Once again came off as a bit rude. I went to follow him to the truck and he said he would drive it out to me at the stop sign. I went outside and didn't see him and then he drove around the corner and made an illegal right turn (a very short distance down a one way street) to park in the parking lot. The truck also was a little dirty in the cab area. Not enough to be a problem but anything I need to report before taking the truck out is annoying because it slows down the checkout process.

DANIEL P. 
Rating:
3.0

Better overall customer service

Jimmie G. 
Rating:
4.0

Customer did not leave a comment.

Tyra H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniele T. 
Rating:
5.0

The workers there were excellent. Easy check-in and checkout!

Yuanlong X. 
Rating:
5.0

Clean and efficient

Rommel S. 
Rating:
5.0

Customer did not leave a comment.

Leo G. 
Rating:
1.0

Customer did not leave a comment.

Chloe T. 
Rating:
4.0

easy pickup and drop-off.

Steven G. 
Rating:
1.0

The short dude at the counter was extremely rude to all the customers, first he tried to give me a truck with a destroyed front grill which should be dangerous, he said it was okay to drive, then when i countered him with the AC not working in the truck he started yelling at me infront of the customers. this is the last time I am going to this location.

AKSHIT S. 
Rating:
5.0

Great

Edson S. 
Rating:
4.0

The employee was really rude. He seemed to be bothered that I was there. He lacked the ability to answer questions without being condescending. By far my worst U haul experience.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Micah C. 
Rating:
3.0

This location was excellent.

Sara C. 
Rating:
2.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
2.0

Customer did not leave a comment.

Nader A. 
Rating:
3.0

Customer did not leave a comment.

Perla C. 
Rating:
5.0

Great customer service from the gentleman who helped me on the phone with my storage unit. Another gentleman who helped me rent the storage unit was exceptional. They make me want to give Uhaul additional business.

Audrey L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Markida T.  |  Overall Experience 
Rating:
2.0

I rented a unit at this same facility in May 2021, but this time was a much worse experience. The old system used codes that could be issued online by uhaul so waiting for location staff wasn’t as long. I waited over 45 minutes twice- once when picking up my truck (the staff member disappeared after giving me a short form to fill out) and once when I returned with my belongings to put into the unit. The process required me to fill out additional paperwork so the local staff could enter my information even though I had reserved the unit online. The staff was focused on truck rentals and only one was handling storage units even though there was a long line. Staff clearly didn’t want to deal with storage check in process. When I was finally helped they put me in an upper unit even though my reservation was for a lower, and also charged me for a lock after telling them I had one I’d already purchased there. It took 2 more tries to get the lock refunded after more troubles with their system. There is clearly something wrong between the online system and the one they use at the facility, which creates staff and customer frustration. If not for convenient location, I would never consider using uhaul again.

CRAIG W.  |  Overall Experience 
Rating:
3.0

I was charged for one month storage when it was supposed to be included for free. Storage space was unbearably hot. Rodent boxes were everywhere, including my small unit.

Stephanie B.  |  First Impressions 
Rating:
2.0

The manager thinks he's God. With simple split-second judgement declared me as living in the storage unit. I am disabled. I had to carry and walk stuff to the unit. I sat on my suitcase, cracked open my typical in-between meals, peanut butter. Right out of the jar. It's what I do. However, to Javier it's a declaration of forbidden behavior and he's the only one allowed that A moments judgement of someone and hebtrys telling me how to conduct myself. I'm a Veteran and hardly need his instructions on that. I dropped the paper he gave me and didn't realize it but Javier the almighty judged once again and was wrong once again tha I've conducted this for spite I guess. That's unnecessary energy spent for no purpose. I had to move an entire locker because Javier said he wasn't letting me back in unless I did so. That is who operates your store. No 72 hours, now or never. Against policy, violation, what's his discipline for obvious breach. Nothing right? He's allowed because he got that locker rented under 72 hrs. Bonus right?

Nicky S.  |  Overall Experience 
Rating:
5.0

Clean, easy to use spaces. The building felt secure, so I felt safe coming "after hours" to use my unit.

Tyler C.  |  Overall Experience 
Rating:
4.0

I have later and earlier access times but the price was the best.

Nicky S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy B.  |  Overall Experience 
Rating:
5.0

Excellent service by David, and full team. Thanks for great last minute help

Manuk G.  |  First Impressions 
Rating:
4.0

Honestly this place feels mad creepy af lol

Andrew T.  |  Overall Experience 
Rating:
4.0

Office could be open until 10 or 11 pm since storage accessible is also available.

Janet W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Faysal Faroik C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Priyanka K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga K.  |  Overall Experience 
Rating:
4.0

There was too muchFees in fine print on a U-Haul Van Rental. $19.95 van rental cost me about $80.00 with all the fees and plus putting fuel back in the van. No customer parking.

Barry T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yu L.  |  First Impressions 
Rating:
3.0

the price could have been a little lower.

Julia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice M.  |  Overall Experience 
Rating:
5.0

Javier, did such a great job of working and coordinating with me. He made the move-in experience so much smoother.

Laryssa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathaniel W.  |  First Impressions 
Rating:
5.0

Thank you for all your wonderful service. In particular, Javier Maldonado gave us the most WONDERFUL service and help always. He is a true asset to the company. Thank you!

YASMIN K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Messapotamia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jordan r.  |  Overall Experience 
Rating:
5.0

Tamia & Javier were super helpful !!!

christine d.  |  First Impressions 
Rating:
3.0

Staff was unprofessional.

wendell c.  |  Overall Experience 
Rating:
5.0

A couple of week ago one of the employees acted pretty dumb but I think he's not working there anymore. Otherwise for the most part everybody has been great.

Jonathan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Panagiotis V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samuel H.  |  Overall Experience 
Rating:
1.0

I was told i was not allowed on the premises in 2018. They locked my storage unit. They changed my door code. I had NO access to my stuff since then. Even AFTER a $900 payment, imI STILL remained LOCKED OUT. I was never given access, i was never notified, i never heard ANYTHING from them. As far as i was concerned, my stuff had already been sold when they had the police called because they thought i was running a business out of the unit, then thought i had hazardous material, then they assumed i was living there. I was locked out of my own stuff. I still paid. And i was still denied access. Disgraceful and will never use U haul EVER AGAIN

Tyler T.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful! When someone parked illegally in the loading zone, blocking anyone else from getting in, the manager took prompt action to solve the problem in a courteous manner. The facility is safe, clean, and well managed!

Christine H.  |  Overall Experience 
Rating:
2.0

When I went to close out my account, my unit was over run with mice feces.

Dennis H.  |  Overall Experience 
Rating:
4.0

Some confusion with the checking out process of the storage unit. Otherwise all went smoothly. thank you.

cecelia d.  |  Overall Experience 
Rating:
4.0

The loading dock is a bit small. I had a moving company move my storage items to a new apartment, and there wasn't enough room for them load the items quickly.

Pho N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nasim M.  |  Overall Experience 
Rating:
1.0

1)Reserved storage unit wasn't available. I got a smaller one temporarily with a promise that larger one will become available and someone would notify me. That never happened. 2) On the first visit after office hours entry was not granted to the building. Other people were going in without problems but I couldn't. I had a full car of things to unload. Despite numerous calls nobody assisted and I had to use another storage unit in NJ. Office worker had to do something day later to fix the system to make sure my access is working. 3) On the first month automatic payment didn't go through and I was charged late fee. All information provided for the payment was accurate (I took screenshots). I asked for more details so that I can clear it up with the bank but I never got any answer from U-Haul. Also, there was no notification that my payment was rejected. System notification was sent days later when late fee was applied. 4) office staff (not the manager) was actually helpful, but system failed on all other places

Uros K.  |  Overall Experience 
Rating:
5.0

Everything was really easily accessible and all the people working were so friendly and helpful especially the manager. Thank you!

kim a.  |  Overall Experience 
Rating:
5.0

The lady that set us my account was very patient knowledgeable of the process and very polite I’m sure if she had a tip jar it would always overflow

charlesman w.  |  First Impressions 
Rating:
5.0

Everything was great! No complaints

Ann O.  |  Overall Experience 
Rating:
5.0

Great people and facility.

cecelia d.  |  First Impressions 
Rating:
4.0

Difficult to unload due to height of loading dock and limited access to getting inside.

Richard B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmelito M.  |  Overall Experience 
Rating:
1.0

I filed a claim for damages to my furniture and still haven't got the issue resolved due to a leak, and now it's being said there was no leak which is a lie I have photos of the damages and the assistant manager saw the damages, I would not recommend this facility to anyone, the insurance they use is a joke, the assistant manager Angel offered some throw blankets for the furniture which didn't help much at no fault of hers and I did appreciate it, As for the manager he never called or reached out in any way after he was emailed. If you value your items don't store them here, i will be posting photos of damaged items on social media

ANGELA P.  |  Overall Experience 
Rating:
1.0

I turned in my U-Haul storage staff gave me a hard time about a few things to throw in the dumpster so I emptied out my container and left what that was on the cart by the dumpster they wouldn't allow me to turn it in so I left

William J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara d.  |  Overall Experience 
Rating:
3.0

I did not have a bad experience but the storage units were extremely humid and dirty. The first one they tried to give us smelled like dead animal. They didn’t even check the unit before assigning it. We only rented for a few weeks and immediately searched for a new storage place

Matthew S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josephine H.  |  Overall Experience 
Rating:
2.0

Everything went very smoothly until I actually needed to use my unit. Access hours are clearly marked as 5am to 10pm. I showed up at 8pm and GUESS WHAT??? It’s apparently not access hours! I don’t care if your access hours are only 4 hours a day… LABEL YOUR HOURS CORRECTLY! I can’t think of anything more aggravating. Now I have to wake up at 5am the next day to see if I can even get in, since your hours aren’t accurate. Incredibly stressful. Fix that, and it would be awesome.

IAN M.  |  First Impressions 
Rating:
2.0

Just some of your staff can really make you feel second class!

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisol G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela S.  |  Overall Experience 
Rating:
2.0

I’ve used this storage locker multiple times in the past and always had incredibly positive experiences until yesterday. Off the bat, the woman assisting me was irritated and distracted while chatting on facetime. She then said she couldn’t assist me because they were closing, despite it being 40 minutes before closing. I had to insist to at the very least get my key card and unit #. Additionally, the online hours for this facility say office hours go until 8pm and storage access until 10pm. But I was told I’m not allowed to go anytime after office hours, which apparently are until 7pm. Some clarity online or amongst staff would be much appreciated if I’m going to continue using this facility.

Lauren F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen J.  |  Overall Experience 
Rating:
5.0

I’ve used your facility twice now for my daughter’s college paraphernalia and will use it again if there is another opportunity. The main reason is the staff!! Every staff member I’ve encountered was pleasant, helpful and patient. Thank you for making a very chaotic move less stressful!

Tommie Jo J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellyana S.  |  First Impressions 
Rating:
1.0

uhaul is a scam i got a one way truck specifically so i could get first months rent free on a storage locker but when i arrived they told me it only it valid if you drop you truck at the same place where the locker is why was the not mad apparent on the website?? i had to pick up a truck all the way in NJ when i’m from PA just to end up having to spend $60 more dollars then expected

makeda B.  |  First Impressions 
Rating:
2.0

I made an online reservation and activated my account at the storage site on May 8th,2021. The staff I opened my account with were friendly and respectful. She communicated to me the difference between UHaul’s office hours and access hours. I understood the storage unit access hours were until 10PM. On June 26,2021 I arrived at the loading dock around 6:50PM, and was told to leave the building by the staff working that day. They stated only businesses had access to the storage unit 24/7. They were rude and unprofessional. We waited outside for two hours trying to figure out why we didn’t have access until 10PM. It was extremely stressful as we came from CT to access the storage unit. We called UHaul’s and they informed us we should be able to access the storage unit prior to 10PM. On July 10,2021 I closed the account unit I had open. The same staff who I interacted with in June closed my account. While I was leaving the elevator I witness a UHaul’s woman employee being a Hennessy alcoholic bottle from her car (that was parked inside were the Uhaul vehicles are) to the front desk where she was working.

Ashley R.  |  Overall Experience 
Rating:
1.0

Very bad experience

SHARDAE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaye L.  |  First Impressions 
Rating:
2.0

My reservation was not ready when I got there after reserving it 4 days prior. The staff didn't give me any explanation and then told me they could retrack my "reservation", after I was already frustrated for standing there with no answers for over 20 mins. I was told I could use my own lock then they told me I couldn't agree I got there wasting $30 on a lock. They also tried to charge me an extra $30 a month more than originally quoted.

robert a.  |  First Impressions 
Rating:
5.0

Everyone that helped me was super nice and it was a quick and smooth procedure. Moving sucks and this made it not so bad. Thanks guys!!

Jessica N.  |  First Impressions 
Rating:
5.0

Anthony went above and beyond to help us out. Give that man a raise!

Madeleine B.  |  First Impressions