Customer Reviews for U-Haul Moving & Storage of Philadelphia

4543 reviews

314-322 N 13th St   Philadelphia, PA 19107
(NEAR Broad & Vine ST Meter Parking only)

(215) 627-4100

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 627-4100

314-322 N 13th St
Philadelphia, PA 19107
(NEAR Broad & Vine ST Meter Parking only)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Benjamin D.  |  Overall Experience 
Rating:
2.0

The young lady that assist me was unpleasant. I requested my rental for 24hours but when I arrived was asked what time I was Bro gong it back and when I mentioned the time she said I had to bring it back sooner bec other people reserved for the morning. What was the point of asking me. Would never recommend this location.

LATASHA M. 
Rating:
5.0

Easier to find the gas level to return back Uhaul, I couldn't find it after the first day

LUIS P. 
Rating:
3.0

I'm pleased with your service.

SHAWN W. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I'm satisfied with your service!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

EVON E. 
Rating:
1.0

The staff was very rude and unprofessional , the female was so rude at this location I lost my temper I was polite she was rude from the time I walked in the establishment , I even asked her did she know me the way she was being so rude. I would never come to this location again.I actually wanna talk to a hire up for this location immediately.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Team is good to go. Courteous and professional. Thanks!

Philip H. 
Rating:
3.0

Customer did not leave a comment.

Olivia W. 
Rating:
5.0

Customer did not leave a comment.

LEONARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

brittany b.  |  Overall Experience 
Rating:
3.0

Keep the good work.

SHAWN W. 
Rating:
4.0

Customer did not leave a comment.

REGINALD G. 
Rating:
3.0

There was something splashed on the inside of the windshield that i needed to squeegie clean at a reststop (it was on the drivers side of front windshild and distracting to driver.) And there was a tire pressure warning that changed to a check the tire sensor. I checked the tire pressure and both back tires were 80 psi and yet right rear kept having a warning.

MARY-JO M. 
Rating:
1.0

The staff is very unprofessional, overcharged us and had no patience!!!

KIJAFA M. 
Rating:
5.0

Customer did not leave a comment.

NIAMBI B. 
Rating:
5.0

I love using this location. The people are the best.

HERBERT W. 
Rating:
5.0

Keep up the good work!

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

joe C.  |  Overall Experience 
Rating:
4.0

bring some clarity to fuel refill. the amount of fuel to be refilled before returning should be based on a MPG formula so that the renter can calculate the refill gallons based on the miles driven, using the MPG chart

LOUIS T. 
Rating:
1.0

Service terrible and they are not helpful

STANLEY P. 
Rating:
5.0

workers courteous and attentive, anthony made extra effort to problem solve customer's possession of primitive cell phone. truck itself pleasure to drive for its newness.

JOHN L. 
Rating:
4.0

It is interesting that the final bill contains incidental costs so that the final cost is triple the initial cost. I think the final cost is relatively fair. Nevertheless, should one consider more informative advertising or simplified costing?

Harold Huntley H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
4.0

Customer did not leave a comment.

SHAWN W. 
Rating:
4.0

THE outside of some of your vehicles could be wiped off!

SHAWN W. 
Rating:
2.0

I was charged $21 dollars for gas when I only drove the van 3 miles. 21 dollars. 3 miles. The attendant who was assisting took a 5 minute personal phone call in the middle of the transaction and used a surprisingly large amount of profanity for a customer service representative.

Robert D. 
Rating:
1.0

I asked about all applicable charges in-person with the agent at the desk on Sunday. I asked specifically what charges were applicable and the $20 convenience fee was never mentioned for my rental being dropped off after hours. It was never reviewed or even mentioned. I was also told by the agent that I could keep the vehicle overnight and return it in the morning for no additional charge. The only thing discussed about the convenience fee was if I used the app to check out. The location checked me out in the morning when they got in to the store around 6:45am. I dropped the truck off at 8pm the night before. I am being penalized for dropping the truck off exactly when I told them I would and earlier they said I needed to. Being that my drop-off was scheduled for eight, this would have been something that should have been discussed. Javier Moldando has been extremely rude and didn't seem to comprehend what I was telling him. He merely kept telling refer to contract. But when you don't disclose something like a fee that is clearly applicable, it's bad business and negates the intent of the contract.

ANDREW L. 
Rating:
3.0

This process was the worst experience I ever had with any retail establishment. The original location ask me to push back my pick up time by and hour. Then when I arrive to rent the moving truck a gentleman can to the locked door to tell me this location is closed. Had to call customer service to complain, which do not help at all. Had to drive 20 minutes out of my move location to center city to rent the truck. Then drive back to my move location.... load the truck and drive 30 minutes to my new resident. So, all eggs in the basket worse experience ever. To top it off, I wasn't offered a discount for the nightmare Uhaul cost me or money and time it cost me for the movers....

JOANN D. 
Rating:
5.0

Customer did not leave a comment.

Kathlyn G. 
Rating:
1.0

The uhaul I received had two half smoked cigarettes in the cup holder. Then the truck died in the middle of my move and I receive no road side assistance

CHRISTOPHER C. 
Rating:
3.0

They charger me for fuel even though I have photo evidence I brought it back with more fuel than when I left

CATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

Terry V. 
Rating:
3.0

Customer did not leave a comment.

Sasha P. 
Rating:
5.0

The one staff lady was always very nice and pleasant every time I came. I appreciated that.

Tamara Clark W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Lamar D.  |  Overall Experience 
Rating:
5.0

Great location and staff

ROBIN L. 
Rating:
4.0

I still didn't receive my receipts. I requested 40 miles and only drove 20 miles and still charged full price for 40 miles.

MENA M. 
Rating:
5.0

Customer did not leave a comment.

Can B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

IGOR C. 
Rating:
2.0

Horrible attitude from the “manager “ who was taking care of personal business when we arrived. The guy helping us seemed fairly new and wasn't sure if things were being done properly. She seemed agitated in helping. The truck we were given was below E yet I was responsible to have 1/4 tank of gas when we got back. She was annoyed we couldn't wait foe her to finish something else (but didn't explain she had something else) so we waited as long as we could before the gas ran out. She started to yell at us for having an attitude and not listening. She was not happy with her job. I will never go there again and you should rethink who manages your facility.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
4.0

Customer did not leave a comment.

LAUREN A. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL B. 
Rating:
5.0

The people here have always been helpful and work hard to get my transactions done quickly, so I can get on my way. Even more than this, they truly care about the customers. I've gotten and heard advice on how hard it is to move, etc. Thanks!

Brian M. 
Rating:
1.0

Picking up the vehicle we were told it was a full tank and to return it with 1/4 tank. However that was NOT the case. When we returned and kindly explained and asked for some sort of compensation due to inconvenience of rushing to get gas (cause we had to return it in couple of hours) they denied and said whatever shows on paper that's what it is. Very disappointing.

Austin S. 
Rating:
1.0

The staff member “Precious” had a bad attitude like she didn’t want to work and had a ver unfriendly attitude.

Sheldon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

runfeng l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin P. 
Rating:
1.0

There was a dent previously on the hood and I was charged for the dent an amount of $150 for no reason. The employee was rude and did not cooperate, when asked for refund he just asked to dispute the charge. My first time with U-haul and it has been the worst experience. Would not at all recommend to any of my friends.

Yogesh R. 
Rating:
2.0

Truck was filthy and covered in graffiti. Staff was rude and said my equipment wasn't available even though there was a truck on the lot the whole time. The guy who helped at the end was polite but the woman who rang me up was not.

JOSHUA H. 
Rating:
1.0

Update payment system. Store associate had to type my card number in manually. Suspect

SETH J. 
Rating:
5.0

After an apartment fire in central Philadelphia, we had an emergency need for a large locker, and a truck to move furniture and belongings into storage. This UHaul location made the job (relatively) easy, and when we were ready to move everything out, to a new place the staff were friendly and efficient. Understand this is a center-city facility; a repurposed early 20th century factory building. It’s not a purpose-built modern building. But the storage area is properly climate controlled, and well-lit in the storage area. The freight elevators are slow, but large and easily accessible. There are adequate carts for moving goods between trucks and lockers. Doors and elevators require either access codes or magnetic cards (user’s choice), so security is pretty strong. This UHaul location has my strong endorsement.

STEVEN C.  |  Overall Experience 
Rating:
1.0

Had a bad experience with Zakiya and would not recommend anyone to this location if she still works here.

Rashidah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Overall great place.

Guanhua L. 
Rating:
5.0

Customer did not leave a comment.

RENEE B.  |  Overall Experience 
Rating:
5.0

As always the best service.

MATTHEW W. 
Rating:
4.0

Customer did not leave a comment.

Joseph U. 
Rating:
1.0

I am so confused and bothered by what happened with my uhaul experience, and would really like to talk to someone. I was blamed for Uhaul not having the truck ready for me at the time that was available on the website, the employee lied and said she called me the day before and tried to leave a voicemail but it wasn't set up, when my voicemail box is set up, I lost my movers because the time provided wasn't available, and when I called the hotline, I was told that it was not on the hotline, the actually uhaul site had messed up and I had to talk to them. I feel like I was taken advantage of, lied to, not given any compensation. I don't raise my voice or complain but I expressed that I was frustrated and was told that that was on me. This was an awful experience, I do not plan to use Uhaul again.

Megan S. 
Rating:
1.0

15 ft truck was 12 feet. When I complained I was told it was my fault.

Kevin B. 
Rating:
5.0

My visit went smooth. I do not know how to improve it.

Antonio M. 
Rating:
2.0

Have more people available by phone for questions. Tire was bad and we added more gas then when we received it

alexandria E. 
Rating:
5.0

Customer did not leave a comment.

Mathew J. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S.  |  Overall Experience 
Rating:
5.0

Angel is great. She was very helpful and quick to process my vehicle order. I appreciate it. Also she was well informed on the insurance packages, which I also appreciated.

NICHOLAS M. 
Rating:
4.0

I was here on Saturday morning and witnessed a situation where a customer acted very inappropriately. This young man was hostile upon his arrival, interrupted my interaction with Zakiah Cole (which she handled perfectly) and then was yelling at Javier with profanities and threats to ‘find his boss on LinkedIn and get him fired'. As a witness to the situation I was very unsettled but wanted to extend my gratitude to Zakiah for her extreme professionalism and kindness to me during this hostile situation. She was very respectful and helpful in attempting to change my vehicle. I encourage you to recognize her utmost professionalism and kindness. Thank you Zakiah!

MEGAN M. 
Rating:
5.0

Quick and ez booking, convenient online check-in, and timely checkout with personal, friendly service from Luck!

Bryan D. 
Rating:
4.0

Customer did not leave a comment.

Adetinuke T. 
Rating:
3.0

I believe the manager things I'm homeless or a crackhead or both.

Kevin W.  |  First Impressions 
Rating:
4.0

Was an hour late returning the truck and got charged for a full day. Can't this be prorated in some way. Seems a bit disportionate.

Steven S. 
Rating:
3.0

Customer did not leave a comment.

Kia S. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
2.0

I asked if there was parking around the building and I I could renew it every 2 hours via the app. The woman literally could not care less and told me it was not her problem and that I should 'just get a ticket or drive home and uber back'. I think there may have been something wrong with her. The owner (also very weird) defended her and then threatened to not let me rent the van because I told her that was information that maybe would be helpful to their customers. Just a complete lack of caring (mind you there were like 10 spots on the one side of the building that she could have suggested I check). Also, the online pickup process was completely messed up and didn't work...which then in turn screwed up the process of charging my card in the store. The owner took my card for about 5+ minutes just trying to get it to work. Avoid this place.

gregory B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Renee G. 
Rating:
5.0

A mistake from the truck pick-up location in St. Louis, I was dispatched to the wrong location in Philly: with the storage unit at one place and truck drop off at another. After a stressful move, 3 days of driving, during a global pandemic, losing time driving to the wrong location in a city I didn't know, and then showing up without the storage reservation with only 2 hours to unload by myself, I nearly broke down in the lobby once I realized the dispatch mistake. Tears were welling. Precious was behind the counter watching all this happen. She immediately stepped in, asked if I needed water, got me a unit and assured me everything would be okay. Without a doubt, Precious was the person I needed in that moment in time. Beyond stellar customer service, she showed me how Philly gets it done. Precious is a leading person in the story I tell people about this move. And everyone is grateful she was there to help me out, as am I. [Precious, if you're reading this, 💜]

Dawn B.  |  Overall Experience 
Rating:
3.0

Front seats of our rental van were absolutely disgusting with dog or cat hair. It tells me that during a time in a pandemic, they are not cleaning these vehicles properly. I always rented from a different location but this one is closest to my home now. I will never rent from here again.

Michael S. 
Rating:
4.0

Low tire pressure light was on upon receiving the vehicle.

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

raquel r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Everyone was outstanding. AG

ALEXANDER G. 
Rating:
4.0

Better POS system for a quicker checkout, especially with equipment that is pre-reserved.

GARETT LEE N. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Everything was great.

FRANCIS C. 
Rating:
5.0

Agent was very respectful and polite and made the experience great.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H.  |  Overall Experience 
Rating:
5.0

Make truck accessibility more convenient. It was difficult to arrive and leave the property because of congestion (other trucks and trailers).

Timothy K. 
Rating:
1.0

There needs to be some contingency plans from a national level for UHaul for a lot being full. This is the second time I've rented a truck and ended up returning to a full lot, with customer service telling me there was no way to change the drop off location and leaving it up to me to find metered parking until the next morning. Had I not called and made sure it was moved after I dropped it off, I would've been charged towing as well. I don't understand how there isn't a national strategy for lots being full, to direct someone to another lot or to reserve more parking space for the trucks. I am grateful to my customer service representative for doing the best she could but the fact that she was not supported by UHaul with a strategy to figure out how to resolve the situation was poor work by UHaul

Daniel L. 
Rating:
3.0

Not enough staff. Long line. I checked in online and still waited more than 30 min

frank P. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
1.0

Female staff was rude and unorganized, gave master key to customers multiple times, inflexible and wait times were horrible. One elevator works.

VASHTI C.  |  Overall Experience 
Rating:
3.0

Customer service and support was lacking. The staff though they completed the tasks lacked courtesy and general customer service skills. My rental was not operating properly upon pickup but I had to bring it to the attention of the staff.

DANA M. 
Rating:
5.0

Customer did not leave a comment.

michelle W. 
Rating:
3.0

Customer did not leave a comment.

Stefani A. 
Rating:
2.0

Missing equipment and still no refund

christopher H. 
Rating:
1.0

Poor customer service, then failed to provide parking to return the vehicle.

HARSH P. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Every inch of this location is squeaky clean!

JAMES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodger S. 
Rating:
5.0

Great customer service at this location. Man that helped me out that night during pickup was awesome!

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Monil S. 
Rating:
3.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

maria A. 
Rating:
1.0

Actually get the order correct-- don't leave out the dolly and furniture pads that the customer prepaid for. Don't let your mask fall halfway off your face while talking to customers and then do nothing about it. Relatedly, don't disappear into the manager's room and then emerge with no mask on and act like nothing is wrong. Actually unlock the padlock of the back of the truck before loaning it to the customer, or at least give the key of the padlock to the customer. Pick up the phone. When the customer comes back to your location in person for the key because you can't pick up your phone, provide it to her instead of arguing with her about whether or not you gave it to her. Keep track of which key goes in which lock on which vehicle so you don't ask the customer to drive the UHaul back across the city just so you can unlock it because you don't know which key goes in it without trying ALL YOUR KEYS in the lock. Don't deny you were the one that helped your customer earlier when the customer saw you an hour ago and specifically complimented your distinctive manicure. Don't have every single employee at the location make bizarre excuses about why they don't have their spare keys with them (e.g. "I left them in my car and I left my car back at home today"-- WHY ARE YOUR WORK KEYS IN YOUR PERSONAL CAR???).

Hannah S. 
Rating:
2.0

The manager/assistant manager are the only people who know how to run the place. Everyone else depends on them to get their job done. The result is that customers are waiting in line 30+ minutes with only 1 or 2 people in front because the manager/assistant manger are doing other people's job. Also, I was charged twice for the insurance on my rental.

Chrysalis Marie R. 
Rating:
1.0

Customer did not leave a comment.

Evan K. 
Rating:
2.0

Customer did not leave a comment.

Denise H. 
Rating:
1.0

Wait times were horrendous, elevatorsnwere stuxk, what should have taken 20 minutes took 2 hours

VASHTI C.  |  First Impressions 
Rating:
3.0

The billing was easy and was notified of each payment. We found out when we went to remove our belongings, the storage unit I paid for was not the storage unit the items were in. A lock was added to our unit stating we owed for several months. The lady who assisted us told us she needed to find her phone and then she would remove the lock added to the wrong unit. It was very frustrating we were not treated as a valued customer. We had to get another employee to help us since the previous person was too busy finding her phone. She also deactivated our key so we couldn't get in the elevator until another employee noticed we needed help and assisted us. We also heard her yelling with the customer before us. It was very uncomfortable and I felt bad for the customer.

JOLENE S.  |  Overall Experience 
Rating:
4.0

Sometimes, after the office hours, alarms would go off on the upper floors. It would be unbearable and there'd be no way to shut them off. Other than that it was a good storage facility.

Avery B.  |  Overall Experience 
Rating:
4.0

The only Reason that I do not give an excellent Rating is that I had to go back to the facility the next day to close my contract. By that time they already charged me an extra month. The people in store solved it with no hesitance, but I had to go back to the store. I was lucky I decided to stay in Philadelphia for an extra day. If not, I could have not done the reclamation.

Aldo A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nathan F.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and willing to help

jesus m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chris t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  Overall Experience 
Rating:
5.0

Lady was really helpful and walk extra 9 yards to help.

shivani s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oliver R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vinicius L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL M.  |  Overall Experience 
Rating:
5.0

Your staff at this location is consistently so kind, helpful, and efficient. Thank you for doing what you do.

Mary S.  |  Overall Experience 
Rating:
1.0

The 2 staff members completing the check in for storage reservation were highly unprofessional, extremely nasty and rude.

Luz G.  |  First Impressions 
Rating:
4.0

There was a mouse trap in my storage unit? Mice or rats in the storages?

Benjamin F.  |  First Impressions 
Rating:
5.0

The lady who helped us (unfortunately, I do not recall her name) at the counter, and the gentleman who helped with showing our unit (never got his name) were extremely nice, professional, and very welcoming. Cannot say enough good things about them both.

Tyrone K.  |  First Impressions 
Rating:
3.0

The staff were nice, but the medium unit that I reserved was entirely too small for my belongings & I distinctly told the customer service rep over the phone what I had. As a result of the mix-up, my family began unpacking only to find out that the unit was too small & there were no large units to accommodate us. My suggestion is to tell customers what exactly can fit inside the units.

ashley j.  |  Overall Experience 
Rating:
5.0

Outstanding service, exceptionally clean, competitively priced!

Justice W.  |  Overall Experience 
Rating:
5.0

Trevina was super awesome. I've never gotten a storage unit before and she took the time to explain everything and made sure I was comfortable with the process and I couldn't have had a better experience!

Sarah L.  |  First Impressions 
Rating:
5.0

Lady was very helpful and manager too

shivani s.  |  First Impressions 
Rating:
2.0

Very disappointed with uhaul’s false advertising on free storage and customer service that wouldn’t adhere to the coupon we had applied to our order.

Patrick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raquel r.  |  First Impressions 
Rating:
1.0

I wish I could give them zero stars. The worst customer service experience I have had in my life... Openly they lie and try to scam you,

Mehryar S.  |  First Impressions 
Rating:
4.0

There is a major rodent problem in the storage area. As I cleaned out the unit, I noticed mice feces all over the floor.

Shaunte A.  |  Overall Experience 
Rating:
2.0

The worker helping me kept having to go over and correct the other employee’s mistakes so it took them about an hour to check me in.

lindsey w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

me-ryong s.  |  Overall Experience 
Rating:
4.0

I was given a solution to my problems however it took a lot of time for this to be solved. At the end desperation won and I had to buy something way more expensive than what I expected.

Aldo A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yaxin w.  |  Overall Experience 
Rating:
5.0

Management went out of their way to ensure personal an adequate space was provided. The staff provided excellence service for billing, equipment, and access to the facility.

robert r.  |  Overall Experience 
Rating:
2.0

this is going on redit cocksuker

Nick E.  |  Overall Experience 
Rating:
1.0

While the staff was friendly , they were all poorly trained and struggled to do the most basic of tasks and misguided me throughout the entire check-in and check out process. I will never use Uhaul again. I went over to Cubesmart and am VERy happy I did.

John D.  |  Overall Experience 
Rating:
3.0

A man kept talking on his phone instead of helping me which was rude. The women were very helpful.

Max R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nachapol C.  |  Online Move In 
Rating:
5.0

The rep TREVINA was SUPER NICE and HELPFUL. She makes the customer service position a delight. I appreciate TREVINA..

Samuel S.  |  First Impressions 
Rating:
5.0

Great and friendly service!

Nicholas B.  |  First Impressions 
Rating:
5.0

Super helpful during university evacuation due to COVID-19. A real lifesaver.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vishaal k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Endia B.  |  Overall Experience 
Rating:
5.0

It was good, move out process was simple.

Benjamin S.  |  Overall Experience 
Rating:
5.0

The entire experience was very convenient & smooth. Trevina was friendly, wonderful & helpful throughout the entire process from beginning to end!

patricia b.  |  Overall Experience 
Rating:
1.0

Mice ate through my belongings and there was feces on everything. Moved out promptly (earlier than planned) because of this

omar z.  |  Overall Experience 
Rating:
5.0

Javier and his team are awesome. They went above and beyond to help fulfill my needs, and were 100% professional the entire way. Thank you!

Frank A.  |  Overall Experience 
Rating:
5.0

Everything was great minus the fact that at first I was receiving a military discount and after a year it was no longer available. I stayed for convenience and wouldn’t recommend because of this

Marcelo M.  |  Overall Experience 
Rating:
5.0

A well kept facility, a friendly and helpful manager and a rental space that was clean with a well functioning door. Convenient and helpful cart access and excellent security. A pleasure to do busines

Dr Andrew W.  |  First Impressions 
Rating:
5.0

Easy to check in and easy to check out. The staff was very friendly and the storage faculty is easy to navigate. Working with this facility has been one of my best moving experiences! Recommend it.

Zachary D.  |  Overall Experience 
Rating:
5.0

Everything went smoothly for my move from apartment to storage unit. Online sign up/reservation was easy. When I had a question, my call was answered right away& provided the information that I asked.

Ann D.  |  First Impressions 
Rating:
4.0

Rates constantly going up for no apparent reason.

JOSHUA M.  |  Overall Experience 
Rating:
5.0

This is my second time going to this U-Haul location for moving trucks and storage, and I am continually pleased with the experienced and services received.

Elizabeth R.  |  First Impressions 
Rating:
4.0

My car was totaled while parked outside this location; other than that it was a great experience.

JOseph T.  |  Overall Experience 
Rating:
4.0

Access could be improved by not having rental vans parked indoors

Robert B.  |  Overall Experience 
Rating:
5.0

Staff was very helpful!

Emily L.  |  Overall Experience 
Rating:
3.0

The building is not clearly marked on where to scan access cards. Elevators take forever. Flooring looks awful and lots of junk around the first floor landing. It gets the job done for cheap storage!

Steven B.  |  Overall Experience 
Rating:
5.0

It was extremely easy to reserve a space online. Staff was pleasant, facility is clean and it was a breeze to move belongings in via the loading dock.

Laura K.  |  First Impressions 
Rating:
3.0

Got to my unit and it had a lock on it. Called downstairs and the guy had me on hold for over 20 minutes. When I walked down all he was doing was talking to coworker

Robert H.  |  First Impressions 
Rating:
5.0

Woman at the desk (can't recall her name) was extremely friendly and helpful, did a great job

Victoria S.  |  First Impressions 
Rating:
2.0

I have used many storages but this was the worst ever. They have so many micr or rats whatever left feces all over my stuff. I mean every where even inside my ironing board. Will not use again

latanya c.  |  Overall Experience 
Rating:
5.0

Your facility was a life saver for my student for the past 18 months. It is clean, well lit and very safe. The staff are friendly and helpful. And the location was convenient. Thank you!

Jenny L.  |  Overall Experience 
Rating:
1.0

The worst experience ever. The staff provide little help and was really rude. I won’t choose this place ever.

Heyi S.  |  First Impressions 
Rating:
4.0

I only needed the storage facility for a short time, however in that time the staff was accommodating and helpful. There are no issues to report. Overall a very pleasant experience.

Sheris O.  |  Overall Experience 
Rating:
5.0

Very good...helpful

carol m.  |  Overall Experience 
Rating:
5.0

The customer service at this location is well beyond excellent, I would highly recommend this location to everyone. The staff is knowledgeable, courteous, and patient.

Yvette B.  |  First Impressions 
Rating:
4.0

Daniel was awesome. I was there July 21-the guy needed help. He was very cordial & accommodating. I'd hang on to him. I'm a service manager for 30 years. Daniel gets service. It was busy-he was solid

mark c.  |  First Impressions 
Rating:
5.0

Very helpful

paul t.  |  First Impressions 
Rating:
1.0

Everytime I call — I am asked to be placed in a hole and the hold will last for about 20 mins. At the actual store front- the clerks are not very friendly or helpful. The only positive is the location

Arit O.  |  Overall Experience 
Rating:
1.0

Units that are off the ground are misleading on website

Sam B.  |  First Impressions 
Rating:
4.0

Very helpful and courteous. Wasn't happy that I asked for 3rd floor and was placed on the 8th floor where I was told was air conditioning but it's just as hot there and charged $5 more a month for it.

david k.  |  First Impressions 
Rating:
5.0

I was very pleased with all interactions with staff at this location.

MARY H.  |  Overall Experience 
Rating:
5.0

Thanks Sooo Very Much U-Haul For The Professional Way In Which You Handled My Resv., & The Curtisy, Patience & Respect Extended Towards Me! A Great Team Of Beautiful People Indeed!!!

Brenda G.  |  First Impressions 
Rating:
5.0

The service representative who assisted me in obtaining my storage unit was extremely professional and very helpful. She was personable and made my moving experience pleasant!

ANDREW M.  |  First Impressions 
Rating:
5.0

Javier went out of way to be proactive and accommodate me when I needed help and I am very appreciative. I would recommend this business to everyone.

mike p.  |  Overall Experience 
Rating:
4.0

Two Issues: 1. There was a limited amount of carts available for customers. 2. One elevator was out both times I came to facility.

crysrtal k.  |  Overall Experience 
Rating:
3.0

Some of the staff was very helpful. Others not so much

John D.  |  Overall Experience 
Rating:
5.0

I was very satisfied .the staff were so kind and helpful even backed up my truck to the unloading dock .I so appreciated their help...I highly recommend this uhaul facility

carol m.  |  First Impressions 
Rating:
5.0

This was my first experience using a storage facility and the staff at this location made every aspect a positive one. Very professional and helpful. Would definately recommend and/or use it again.

CAREN G.  |  Overall Experience 
Rating:
5.0

The staff are excellent and made the whole experience of checking in and checking out easy and pleasurable. Yes, pleasurable they are so warm and friendly.

sandra m.  |  Overall Experience 
Rating:
5.0

The entire team at this location made this an easy , streamlined process - especially Chaine and Samantha. There were plenty of carts which made loading/unloading efficient. Would def recommend!

Valerie M.  |  Overall Experience 
Rating:
5.0

The service is outstanding

gregory M.  |  First Impressions 
Rating:
5.0

The staff were extremely helpful and I had no trouble accessing my storage unit.

Catherine K.  |  Overall Experience 
Rating:
3.0

Only one of 2 elevators works making it very time consuming to do multiple trips; my keycard/code didn't work most times; seems to be people entering/going upstairs who are not using unit for storage.

Jesse W.  |  Overall Experience 
Rating:
2.0

Mr. Javier Maldanado was a bully with me. He kept me in tears, he would not accept payments, my belongings were covered in rat droppings when picked up. I feel bad about my experience with U-Haul.

Marsha S.  |  Overall Experience 
Rating:
5.0

Everything from the patrons to employees were nice, helpful, and kind.

MARLENE P.  |  Overall Experience 
Rating:
5.0

Great experience.

Mona S.  |  Overall Experience 
Rating:
5.0

Veteran friendly. Excellent service. Location Moved out of the city otherwise I'd use them again.

patricia j.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service at this location.

JEFFERY A H.  |  Overall Experience 
Rating:
5.0

Javier is excellent, I was really happy with the service and storage unit overall. He is very accommodating and friendly and helpful, as are his staff.

Elizabeth R.  |  Overall Experience 
Rating:
1.0

Health hazard; green and black mold rampant on multiple floor. Photos posted on Facebook with public view. Over billing. Terrible Customer Service from staff and GM. Public safety issue. Will report.

LISA D.  |  Reservation 
Rating:
1.0

Health hazard. Bright green and black mold covers multiple floors. Missing floorboards. Terrible overbilling and awful service from staff and GM. I have posted photos on my Facebook page and online.

LISA D.  |  Overall Experience 
Rating:
4.0

Thanks.

AVERY H.  |  Overall Experience 
Rating:
3.0

Overall the unit served it's purpose and was affordable, However the access times were not clear, I was never made aware that the 24 hour was separate, and my items had bugs when I moved in.

Kathryn L.  |  Overall Experience 
Rating:
5.0

The service was so great I remained a client for over a year and had intended to stay another year. Only prices were raised and I felt that the prices were already steep, so I had to go elsewhere.

Gabrielle B.  |  Overall Experience 
Rating:
5.0

It was convenient to store and retrieve my daughter's college dorm room items at this facility. The entire process was seamless. From picking up and returning the van to storing and retrieve the boxes

Edmond V.  |  Overall Experience 
Rating:
4.0

helpful service, locker was clean

Claire W.  |  Reservation 
Rating:
4.0

I hope there is explanation about online account because I don’t even know whether I have account or not.

Maho K.  |  Overall Experience 
Rating:
5.0

Good service and friendly staff

Venkat g.  |  Overall Experience 
Rating:
3.0

Very rude, lady on Sunday August 26th around 130 PM. She was very argumentative and was accommodating to the unique situation. I ended up paying tons for locksmith because, no one on site. Not happy

LE'TRECE W.  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating and friendly! I accidentally left my wallet at check in ,one of your workers found it and returned it back to me!! So grateful!

Wilma G.  |  Overall Experience 
Rating:
3.0

.

Jaisha B.  |  Overall Experience 
Rating:
5.0

Everything went well with my UHaul storage stay at this facility.

Ruedella J.  |  Overall Experience 
Rating:
4.0

I wish my rate hadn’t been raised randomly after I reserved the unit. That seemed shady and unprofessional. However, everything else was fantastic.

lourdes T.  |  Overall Experience 
Rating:
1.0

I sent a message to you all about the conduct of your supervisor the and the situation of him with regards to my eviction. His behavior was sickening. Please read my message. I also want a apology.

MARVIN B.  |  Overall Experience 
Rating:
1.0

Horrible Horrible service

Warren H.  |  Overall Experience 
Rating:
5.0

Perfect for what I needed

Scott K.  |  Overall Experience 
Rating:
2.0

Mice problems. And very hot

Cherell D.  |  Overall Experience 
Rating:
5.0

Your personals were very nice and helpful. I was actually slightly shocked at how great my whole experience was. Wonderful customer service!!!

Wen Chi Cathy L.  |  Reservation 
Rating:
3.0

The lady I that signed me up for a storage unit was terrific. Then the man who told me that pallets were not permitted was rude. That convinced me to close the account and find a different place.

edward n.  |  Overall Experience 
Rating:
5.0

Quick check-in, friendly and competent staff, clean and secure facilities. Very satisfied.

Ace D.  |  Reservation 
Rating:
1.0

Everyone I dealt with at the location was friendly and professional.But, I was given units that were way too small. SOOO much time to rectify and provide a unit I was told originally was unavailable!

John K.  |  Reservation 
Rating:
5.0

Easy access, clean and friendly!

Michael M.  |  Overall Experience 
Rating:
4.0

Occasionally had long wait times at front desk

RACHEL N.  |  Overall Experience 
Rating:
5.0

This facility was exceptionly clean and well-maintained. The staff were all professional and very helpful, and the manager took time to answer my many questions .

tanya h.  |  Overall Experience 
Rating:
1.0

Untrained staff and filthy bathrooms.

Garfield D.  |  Overall Experience 
Rating:
5.0

Thank you for your services: prompt phone response ;polite face to face interaction and clean areas.

REGINA W.  |  Overall Experience 
Rating:
5.0

Extremely helpful and friendly staff. Good secure and convenient storage. Would use again.

Ani D.  |  Overall Experience 
Rating:
4.0

Everything was good for the time I was there

DEWAYNE S.  |  Overall Experience 
No reviews have been submitted for this location.

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