Customer Reviews for U-Haul Moving & Storage of Pine Bluff

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pine Bluff

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Archie W. on

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The location and equipment was great the worker was very nasty short patient and bad attitude wouldn’t recommend no one to her

Christian O. on

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Drop the prices

Carl C. on

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Customer did not leave a comment.

Micheal B. on

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Staff extremely helpful

PHILIP M. on

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Customer did not leave a comment.

Ronald H. on

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You need a manager who is friendly and not looking angry when customers walk in.

Blake B. on

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The entire back passenger side tire and wheel came off the trailer. All the bolts were sheared off and the wheel completely came off going down the interstate. This only happens when someone does not put a tire and lug nuts on properly. Obviously, preventative maintenance was not done on this trailer. Also, this is the second trailer I have picked up from this location that the lights did not work. The lights where supposedly checked by the employees, however, they did not actually as I had people traveling with me, that drove behind me and said nothing worked. Also, when the wheel came off, I had my hazards on and nothing on the trailer worked at all. This location needs new management to ensure equipment is properly working before rental.

RENESSA S. on

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Customer did not leave a comment.

Woody S. on

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Rented furniture dolly online and when I get there to pick up the truck they told me they had none and had not in a long time but I could buy some. that caused me too have to get more help in moving. the Employees did not care that I had rented somthing

Timothy F. on

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Customer did not leave a comment.

chad S. on

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MONICA G. on

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Very pleased with using Uhaul

Takita B. on

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Customer did not leave a comment.

Takita B. on

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The employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.

Marvin D. on

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It was a great experience overall and very affordable product I

Richard B. on

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My father in law rented a truck to move a taxidermed animal, There was a lot of confusion because he was renting it but not driving it. Than he was under the impression that his card was charged and all we had to do was pick up the truck and provide out DL. SO there was a lot of confusion when we picked up and they wanted another payment. Than when we left with the truck the air didn't work and the temp was going to be close to 100 degrees. WHen we called Toyedith the manager we were told that there were no other trucks available and we could file a complaint if we so desired. Then miracuously a truck became available.

Chad S. on

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Customer did not leave a comment.

Neil D. on

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I felt like we were over charged. They didn't have the van ready and gassed up at the location requested. I will never rent from U Haul again. This is the third time that we have rented from a U Haul place and they were not organized and it took too long to pick it up. We have had to travel to other locations just to pick it up and that is ridiculous. They are always so unorganized or cant figure out how to get the paper work done. .69 a mile is too high of a price when you are already paying per day and for all of the gas. next time we will definitely be going else where.

catherine A. on

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Customer did not leave a comment.

Kia H. on

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Ester lean J. on

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Used this facility for 3 summers during the school years and had a great experience.

Ronald C. on

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Customer did not leave a comment.

Darleen T. on

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Augustus E. on

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Everyone helped me have a pleasant experience while signing up.

sharron S. on

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Customer did not leave a comment.

Judy M. on

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Stacy T. on

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Juanita P. on

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Wyneka D. on

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patricia m. on

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My experience with the storage unit was excellent and so was the staff.

Georgia M. on

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Plan to us it next Spring 2020.

Aldrekah H. on

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Staff is very professional and kind.

camille w. on

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This U haul location was very convenient to my child's college. I appreciate the service they provide.

Stacey C. on

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The facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!

Kimberly E. on

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Customer did not leave a comment.

PAMELA E. on

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Always polite and helpful with a smile. Take time with a senior and explain so you understand. Will always listen to you.

Tyisha W. on

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Keep gas in the trucks

Michael J. on

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Customer did not leave a comment.

Teureka L. on

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I paid with prepaid card n I got wait 7 days for refund to my card

Lillie L. on

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The agent was very pleasant and helpful!

David D. on

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Deals on boxes and packing equipment

Gregory M. on

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Lower your per mile charge to approximately .29 cents per mile.

Diana G. on

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Very helpful

paris B. on

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My service rep, Bernard, was very knowledgable and patient. He did everything he could plus more to walk me through my rentals and even suggested the best pricing for me. He was quick, thorough, and extremely curteous.

Shannon P. on

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Customer did not leave a comment.

kerry m. on

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You deserve 10 stars not 5

SCOTTY B. on

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Very professional

Ashley R. on

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Up to date storage facility!

Brenda B. on

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It was one of the most excellent experience I had in storing something did I need it to keep. The place was extremely clean the people butts friendly oh, I was waiting on in a timely manner.

Tony and Shonda C. on

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Very helpful

Michael F. on

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Toy was gr8. I recommend this storage company.

Jelinda S. on

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We thought we'd need a storage area for only 1 or 2 mths. Turned into 5 mths. Nice people, clean facility, everything you need, even restrooms accessible when at your storage area. 5 stars all around!

Pamela T. on

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Your Pine Bluff staff is very helpful and very professional. Ms Toy is your hidden gem. Her customer service is A1

BERNADETTE R. on

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Customer Service was Excellent

Latoya W. on

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Great service & we loved the facility!

Keysha M. on

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Great services got in and out without a hassle.

Vicki B. on

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Wonderful experience

SCOTTY B. on

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Very professional and most accommodating my needs! Special shout out to sales attendant Toy!

Sean Y. on

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Great Staff

Sylvester P. on

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Keep up the good work.

paul s. on

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Great service!

Sylvester P. on

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My U-Haul experience was handled very welled. Everything is put together in a business like fashion, and the people there treated with the up most respect.

stephania f. on

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Always greeted with a smile and Great customer service!

RACHEL B. on

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Everyone I talked to was extremely helpful and nice!

gladis b. on

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The Staff are the best. They treat you like family now the storage is very secure. I will definitely use only U-Haul storage in the future. Love you guys n gals no stay safe.

Brain p. on

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The staff was very friendly and answered all our questions.

lakisha t. on

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no comments needed

latasha t. on

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Alison and staff have been helpful since day 1.

Frederic D. on

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The staff was very helpful and kind.

Leo P. on

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No complaints at all. Had my items in storage for almost 2 years and everything was in excellent shape. No bugs!!!

Lance S. on

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Quick and easy, didn't feel forced into anything and very friendly

Lasonya G. on

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I never got a storage my order was cancelled

camille w. on

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None

stephania f. on

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The staff helpful and friendly.

Teresa S. on

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Service was great, attendant was very helpful, and was very quick with my tight scheduled.

Omika H. on

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The general manager and her staff were amazing every time we had contact.

Rebecca B. on

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Great service from the Pine Bluff group!

christine b. on

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I answer the questions so, that answer it all.