Customer Reviews for U-Haul Moving & Storage of Pine Bluff

1,376 reviews

4030 W 25th Ave   Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)

(870) 663-4953

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(870) 663-4953

4030 W 25th Ave
Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The customer service representative who helped us was friendly. She was very knowledgealble and helpful!

annabelle J. 
Rating:
4.0

The service was really good and fast. I recommend them to everyone.

edward G. 
Rating:
4.0

Customer did not leave a comment.

Renesha D. 
Rating:
5.0

Customer did not leave a comment.

Enisha S. 
Rating:
5.0

Great team, great business

Mary H.  |  First Impressions 
Rating:
4.0

None

Verdett T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

This guy was not very up to date with the process and just needs to know a little bit more about the company.

Montra G. 
Rating:
5.0

Customer did not leave a comment.

Marilyn R. 
Rating:
5.0

Customer did not leave a comment.

Polly P. 
Rating:
5.0

Customer did not leave a comment.

Jarrell B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cleddie S. 
Rating:
5.0

Customer did not leave a comment.

Diane D.  |  Overall Experience 
Rating:
5.0

Very professional and clean and did not waste a lot of time

Porter T. 
Rating:
5.0

Customer did not leave a comment.

Serenity D.  |  First Impressions 
Rating:
5.0

The staff made sure I had access to my unit before I left the property. They were awesome!

Cynthia R.  |  First Impressions 
Rating:
5.0

Truck I rented was in need of repairs, mirrors not working, will not stay in position, this is a safety hazard. No sun visor on drivers side, arm rest broken and taped together, but major problem is the mirrors.

Martha S. 
Rating:
3.0

Customer did not leave a comment.

martino G. 
Rating:
5.0

None

eddie R. 
Rating:
4.0

Customer did not leave a comment.

jimmy F. 
Rating:
3.0

Customer did not leave a comment.

Tamia P. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
4.0

I have none.

osella R. 
Rating:
5.0

See previous comments. Darius in Pine Bluff restored my thoughts about Uhaul…. After the Mtn. Home location demonstrated many, many unprofessional qualities.

Bonnie H. 
Rating:
5.0

the staff was very polite and eager to help

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

Flora B. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

This is the second year I have used this location and the service has been excellent both times. I look forward to coming back next year.

Stella N. 
Rating:
5.0

Customer did not leave a comment.

marquinesha n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CECILY F. 
Rating:
5.0

Customer did not leave a comment.

Gayla C. 
Rating:
5.0

Customer did not leave a comment.

Kendra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
5.0

Customer did not leave a comment.

MILAN G. 
Rating:
5.0

Staff very polite and understanding.

Kamelia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chino F. 
Rating:
5.0

Staff very friendly! Excellent service 👏 👍 @

Pamela K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Greg D. 
Rating:
3.0

Customer did not leave a comment.

ranielle w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pearl F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jessie & arlinda k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Skyler L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denita W. 
Rating:
5.0

Customer did not leave a comment.

SCOTTY B. 
Rating:
5.0

Customer did not leave a comment.

Brandi L. 
Rating:
4.0

Same

David B. 
Rating:
5.0

zipped tied dolly was in the way and was not needed. would be charged to move out of way.

Clayton M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan & Corless K.  |  Overall Experience 
Rating:
5.0

Continue the excellent customer rental experience.

Ervin D. 
Rating:
5.0

Very friendly and professional

Deirdre C. 
Rating:
5.0

Customer did not leave a comment.

MARY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher V.  |  First Impressions 
Rating:
3.0

Need better quality vehicles

Halima J. 
Rating:
5.0

Transaction was smooth and fast. From hook up to drop off.

LaQuita R. 
Rating:
5.0

Customer did not leave a comment.

quotasze W. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
4.0

Always room for improvement. But the staff was kind, friendly, Need to leave cell phones alone during work hrs. But otherwise I have nothing bad to say. They made mine and my great grandson’s experience fun.

DIANA M.  |  First Impressions 
Rating:
4.0

This is where I had to pick up the trailer because Kannis Rd. did not have one ready as they said they would. The two gentlemen here were very helpful making it easy to get the trailer after comming from Little Rock to get it.

Andrew D. 
Rating:
5.0

The csr could not locate my requested return location. He said he was going to randomly pick one however I could return it wherever I wanted to. When I returned it to the location I chose, uhaul charged me a fee for not returning to the location the csr chose which was over 100 miles away from me. Not fair at all.

Janet C. 
Rating:
4.0

need more workers. A store of this size should be know that the first of the month people are moving out. I waited too long to pick up my vehicle, but I came a day early for just that reason. The overall experience was good and the gentlemen that helped me was very nice and helpful.

Kenneth C. 
Rating:
5.0

Excellent customer service. Representatives very professional.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Anzeco R. 
Rating:
5.0

Customer did not leave a comment.

charlie R. 
Rating:
5.0

Very knowledgeable people working in Pine Bluff. They know what to do to make the process simple. Everyone that I’ve spoken with there has been helpful and courteous.

BENJAMIN P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne D.  |  Overall Experience 
Rating:
5.0

NA

MARY L. 
Rating:
5.0

The employees were both polite and professional

Angenette S. 
Rating:
5.0

None

Valinda R. 
Rating:
5.0

Very helpful and friendly people

Curtis S.  |  Overall Experience 
Rating:
5.0

The staff in pine bluff Arkansas was very professional and courteous.

ROGER L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

andreyetta D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

minnie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENNIE G. 
Rating:
5.0

Keep up the great work

ERICK F. 
Rating:
3.0

Customer did not leave a comment.

dedrick w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

April D.  |  Overall Experience 
Rating:
5.0

I don't have any recommendations for improvement, but I will say that MaRyah Martin, Wade Garner, and Romeo at the 25th Ave location went above and beyond to help me during a very streesful move. These three associates should be applauded and compensated for their caring and compassionate customer service. I will never forget the kindness they showed me.

Chandra H. 
Rating:
5.0

Staff were excellent, professional, courteous , friendly and timely.

Bobbie B. 
Rating:
4.0

Customer did not leave a comment.

yashiva e.  |  Overall Experience 
Rating:
3.0

Yall need to make gas line and or mileage more understandable. I feel like I was over charged for gas simply because the salesman didn't explain it well enough for me to get clear understanding. I will not be using them again if I can keep from it.

SARAH W. 
Rating:
5.0

The guy that checked me back in was super nice!! Thank you sir!!

Priscilla J. 
Rating:
5.0

Continue excellent service to all Clients.

Bobbie B. 
Rating:
5.0

Customer did not leave a comment.

Clarence M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Nothing

tera B. 
Rating:
3.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

The interior of the uhaul was free of debris however it looked as though it hadn't been wiped clean in months. I cleaned the areas I personally had to touch. Other than that, the customer service was awesome! I was greeted upon entering the location, all details about the rental was explained throughly and professionally. Upon returning the uhaul I was again greeted treated professionally and I am COMPLETELY SATISFIED with the customer service I received. I will definitely use this location again if needed.

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

The associate was very helpful and understanding

angelia C. 
Rating:
5.0

Everything was great including the customer service. I enjoy working with kind young men.

MARY L. 
Rating:
5.0

Na

ERICK F. 
Rating:
4.0

Did not have the Appliance dolly we reserved or the furniture mover dolly we reserved. That truly fucked us.

Lawrence C. 
Rating:
5.0

Phenomenal customer service. I have never been to the Pine Bluff center, but they are superb customer service. Exceptional service!!

Paul B. 
Rating:
5.0

Have your vehicles clean on the inside

annie C. 
Rating:
5.0

Customer did not leave a comment.

Shawnneeka M. 
Rating:
5.0

Customer did not leave a comment.

SAM D. 
Rating:
5.0

Guy with dreads very professional

Montrell B. 
Rating:
4.0

Customer did not leave a comment.

carol H. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

None

Halima J. 
Rating:
5.0

Customer did not leave a comment.

Don T. 
Rating:
5.0

Customer did not leave a comment.

ABEL T. 
Rating:
5.0

Great service.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

When moving anyone I always choose Uhaul at this location

Ruby T. 
Rating:
4.0

The original drop licati9n was 310 N Hutchinson. I tried on two attempts to drop the transporter off and the gate was locked on a Sunday and Monday after 12 this location was still not open. The customer was advised this was a drop location and they were not available! Total inconvenience to the customer to now go on a scavenger hunt to find another location!

Youneka S. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
3.0

Customer did not leave a comment.

Casandra D. 
Rating:
5.0

Thanks again

TAMEIKA B. 
Rating:
3.0

Good

Hilal A. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Customer did not leave a comment.

gail F. 
Rating:
5.0

Customer did not leave a comment.

Royce J. 
Rating:
3.0

Customer did not leave a comment.

Keden S. 
Rating:
5.0

Customer did not leave a comment.

gwendolyn S. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Have gas in the truck , at least enough to make it to the gas station , if needing .

Shaniya D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

DONALD ALLEN D. 
Rating:
5.0

Employees took their jobs seriously & were extremely helpful with the questions I had.

Antione M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Milous C. 
Rating:
5.0

So far, I am very satisfied !

John & Mary Jo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
5.0

Very good customer service

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Delucus E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERTA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leah d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latonya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sedrick N.  |  Overall Experience 
Rating:
5.0

The facility was always very clean and safe.

Dewayne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ki'ari b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendall s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tangela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN I.  |  First Impressions 
Rating:
4.0

The guy working the desk was very friendly and helpful. Met all my needs. Glad you have found better staff because the previous girl which I’m pretty sure was the manager was AWFUL and rude. I have two or three face to face encounters with her and phone calls and she’s rude for no reason. Glad to see a smiling face when I entered today.

Andrea F.  |  Overall Experience 
Rating:
5.0

Very clean and nice people

Eric M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kurwin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy M.  |  Overall Experience 
Rating:
3.0

My units alarm kept activating every time I entered my storage. I used access card before entering but it still went off!

shevon s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel & Gail B.  |  First Impressions 
Rating:
5.0

No issues. My items were in a safe secure place. I would use them again.

Javonnia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C.  |  Overall Experience 
Rating:
5.0

I contacted the store spoke to Ms. Martin, she was most pleasant and knew her stuff. Went to the store met another young lady she was very knowledgeable as well. Met Gregg Simmons . My experience was very pleasant and so was the atmosphere. My family went to Houston to clear my neices apartment after she was struck and installed killed by a drunk driver. I did explain to the staff very compassionate.. Thank you again .Andrea Lynn Washington

Andrea W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRED M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEssica C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ceotris S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rashad U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewayne W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kim r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvonne f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebrina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANNA P.  |  Overall Experience 
Rating:
2.0

The customer service in this facility is horrible. A lot of them have really bad attitude

Keisha E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamar D.  |  Overall Experience 
Rating:
5.0

The manager and sale representative Brandon was very professional and helpful. I give this uhaul location A++++. Excellent service!

Jeffery R.  |  First Impressions 
Rating:
5.0

I just didn't receive the letter about the amount going up. Because some how they mailed it my old Address and that day witch was last month I pay and had to find that out.

Lakesha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAVARUS E.  |  Overall Experience 
Rating:
5.0

Great experience!

Jamario M.  |  Overall Experience 
Rating:
4.0

Wish larger climate controls were available.

Shva S.  |  First Impressions 
Rating:
4.0

Services were good.

Georgia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stella N.  |  Overall Experience 
Rating:
5.0

The facility was great. I appreciate the cleanliness and security. I’ll be back in May if not sooner.

Jimmy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reagin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyric L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL S.  |  First Impressions 
Rating:
5.0

Thanks for your service.

Gloria B.  |  Overall Experience 
Rating:
5.0

Very professional and patient

Mae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sedric o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alshon s.  |  Overall Experience 
Rating:
3.0

The lady who helped me the first day of, was not good at customer service!

David Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ken K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty C.  |  Overall Experience 
Rating:
5.0

Extremely pleased with the storage experience! I definitely use U-Haul next year to store my daughter's belongings during the summer break.

Chemise B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

komie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laquita s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra M.  |  Overall Experience 
Rating:
5.0

Great customer service.😄

Sandra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

la tasha t.  |  Overall Experience 
Rating:
1.0

The Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sad

LAKEISHA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating: