Norwood B. on 9/20/2016
Rating:
Very helpful staff.
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elmos j. on 9/10/2016
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All was A OK for me and has always been for each of my visits.
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JOHN V. on 9/9/2016
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I ordered a 20 ft truck. I was told they could not promise one, but would try hard. They gave me all their reasons.
Well, I couldn't get a 20 ft truck. I was offered a 26 ft one at the same price, but it was way too big. My stuff would rattle around (we live up a bumpy country road) and I'm not sure we could even get it in to our place. They had no 17 ft ones either. So I had to settle for a 15 ft one which was too small. It was next to impossible to get my stuff in.
So, improve your service by making it possible to get what you need. Maybe by paying more. Maybe by scheduling further in advance. But something!
Otherwise at least be up front and honest in your advertising. Don't say you can get a 20 ft truck. Say you MAY be able to get a 20 ft truck if you are LUCKY. Otherwise, you'll just have to take what we happen to have. Go ahead, try it! Honesty really appeals to some of us.
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REAGAN H. on 9/8/2016
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Very accommodating and friendly service.
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DIANA M. on 9/8/2016
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Steve is to be commended for his outstanding customer and relationship skills. He met us with a smile and eagerly assisted us. He was kind, courteous, professional, accomodating, prompt, knowledgeable, customer oriented, eager to please and exceed our expectations. He usually works at 65 th street store in Little Rock but was working in Pine Bluff.
Steve has a fantastic personality.
He is an asset to U-Haul.
We can not recommend any suggestions for improvement. Excellent team work!!!
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theresa m. on 9/7/2016
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cant think of anything.
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Lennerd B. on 9/6/2016
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This is a very nice center with lots of space.
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lamond m. on 9/5/2016
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I was very satisfied with the service.
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jerre g. on 8/31/2016
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Nothing. My experience renting from U-Haul was excellent. I wholeheartedly recommend this particular U-Haul location.
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mirha k. on 8/30/2016
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We were satisfied with our Pine Bluff Uhaul experience. Staff was friendly and helped with questions about the rental process. The only thing I would like to point out was the inconvenience of the cigarette lighter charger not working. Most people use GPS systems on their phone and we had problems finding our way around (more mileage charged) and staying connected via phone. Other than that, our experience was good and we would use the Pine Bluff Uhaul location for future moves.
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william w. on 8/28/2016
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The low price for the equipment was exceptional, the staff was friendly, and the entire process was a breeze!
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melissa h. on 8/24/2016
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Staff absolutely amazing. Friendly staff, nice clean business.
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HERSHEL M. on 8/7/2016
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Great service
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curtia d. on 8/7/2016
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None
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william k. on 8/4/2016
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I was satisfied with the way the rental was explained to me, and there was no misunderstanding of how things worked. The equipment was in grate condition.
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Kristi L. on 7/30/2016
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While the equipment was clean considering it was a rental the power steering did not work on the truck I rented and initially the air did not blow cold air. This is the second time I have rented from this location and was given older equipment when newer equipment was available.
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roger g. on 7/28/2016
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Nothing it works well as it is
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john c. on 7/25/2016
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Lady I talked to was very helpful and went above board to help me.
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Charles C. on 7/15/2016
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Keep this employee
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QWINEDOLYN C. on 7/14/2016
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No improvement need service was awesome quick and easy also very friendly reps!!!
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Junetta J. on 7/12/2016
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I was very satisfied with the whole experience. Allison attended to me on both occasions and I found her to be very informative and courteous.
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randy e. on 7/6/2016
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Everything was ok
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JOHNNY H. on 7/3/2016
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Originally, I scheduled the pick up at the Corporate store for 7 am for the location on West 25th. The next day I received a text stating the truck would be pick up at 10 am at the Uhaul in White Hall. The day of the pick up, I call White Hall to ensure the truck would be ready and was told the truck would arrive at 2 pm. I called back at 1:30 and was told the sales lady was out to lunch. We decidec to drive over to the uhaul in White Hall, Ar (20 miles) and waited an hour to the sales lady arrived from lunch. The reason why we didnt get the truck is because the person that rented the uhaul decided they wasnt going to bring it back from Sheridan, Arkansas. The sales lady called back to the COR store on West 25th and found a truck there. I drove back to Pine Bluff (this is the store where i order the truck and left credit card on file). They gave $50 credit for the inconvenience.
One thing I feel like should change: a customer shouldn't have to go to another city to pick up a truck. The customer should be able to pick up a truck where they set up the order. Meaning, if the uhaul sets up a contract with the customer and the truck is in another city/town, then uhaul should send someone to pick up for the customer. This will allow uhaul to keep there commitment (the message on the voice mail states all calls are recorded to allow them to keep commitment) and keep the customers happy.
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SHAWN S. on 7/3/2016
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Try to keep more up-to-date trucks available & as more of these newer trucks come online, retire the older trucks! The truck I used was an older truck & it definitely got the job done but it shook & rattled while doing it!!!
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will e. on 6/28/2016
Rating:
No improvement needed just keep on keeping on
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