Very professional and patientMae M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Pine Bluff
Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.EMILY B.
Customer did not leave a comment.sedric o. | Overall Experience
Customer did not leave a comment.alshon s. | Overall Experience
Customer did not leave a comment.Sabra S.
Customer did not leave a comment.SABRA S.
U-haul is a scam artist, I spoke with an representative over the phone and was told that i had received a big discount, and left out the part,that stated that I would need a credit or atm card to receive the discount! I stated that I would pick up the truck around 3PM, which I did,but my pickup time and return said 2PM? I feel that i was lied to and manipulated by u-haul! Scamming people!!!!SHAUNTEL J.
The lady who helped me the first day of, was not good at customer service!David Y. | Overall Experience
Customer did not leave a comment.albert H.
Customer did not leave a comment.Ken K. | First Impressions
Customer did not leave a comment.Misty C. | Overall Experience
Customer did not leave a comment.Darryl T.
Keep the personnel and keep doing what you are doing. Customer service was excellent.Willard W.
Customer service at the front desk was incredibly rudeSCOTTY K.
Customer did not leave a comment.Carol C.
That was the most professional, clean, courteous staff I've ever experienced!!!! The auto transport looked new - new straps, tires, very clean....just perfect. Now days, it is an expectation to receive grief, problems, issues with service businesses -ALBERT W.
Extremely pleased with the storage experience! I definitely use U-Haul next year to store my daughter's belongings during the summer break.Chemise B. | Overall Experience
Customer did not leave a comment.komie h. | Overall Experience
Customer did not leave a comment.TAMEIKA B.
Customer did not leave a comment.KYRA M.
Customer did not leave a comment.Cindy H. | Overall Experience
Customer did not leave a comment.james K.
Customer did not leave a comment.Ariel M.
Customer did not leave a comment.Bernie B.
Customer did not leave a comment.laquita s. | First Impressions
Had a hard time getting in contact with the location to confirm, short staffed but the staff I encountered during pick up were knowledgeable and personable.MARK D.
Customer did not leave a comment.Debra M. | Overall Experience
Customer did not leave a comment.STEVE L.
Great customer service.😄Sandra J. | Overall Experience
I did not like the attitude of African American lady working the front desk. She was real nonchalant, and didn't take in consideration nor listen to anything I was sayingâ€¦. Not a good people person at all!!!!DREW B.
Quick and professional turn in service.SAMUEL W.
Customer did not leave a comment.VIRGIL P.
Customer did not leave a comment.Christopher T. | Overall Experience
The customer service was excellent, and that makes all the difference. They were kind, answered all my questions, and were very friendly.SIOBHAN W.
escort to where truck is, otherwise everything was excellent//////// Ms MosbyBETTY M.
Toyedith was an awesome customer service representative at the Pine Bluff location. She was patient, informative and extremely polite. Because of her, I will definitely continue to give UHaul my business and refer other friends as well.COURTNEY C.
Customer did not leave a comment.la tasha t. | Overall Experience
Customer did not leave a comment.DELTON W.
Customer did not leave a comment.MICHAEL H.
The Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sadLAKEISHA E. | First Impressions
The Manager has a bad attitude dont know how to talk to customer i felt very uncomfortable with her talk bad to you.LAKEISHA E.
Convenient and professional.DEBORAH S.
This customer service location was very poor. The employee was lazy and did not provide all of the needed info. This resulted costing me more money than I needed to spend. She was unfriendly with a bad attitude. She required me to do part of her job for her.She made me feel like she was doing me a favor. I was spending my money and all she wanted to talk about was her OTHER customers. I have been renting with U Haul for over 40 years. I have NEVER been treated so badly.GARY W.
Customer did not leave a comment.Teighlor C.
clerk was rude, every time I go to this location she talking to others while doing your paperwork rudeeeBONNIE J.
Very friend and helpful. Hours were great as well.DARRELL P.
Customer did not leave a comment.Sharon W. | First Impressions
I have had 2 other storage units with u-haul before, this location is by far the best as far as friendly, helpful service and expediancey and facility security and cleanliness. Sorry for the run-on sentence... It was just that good!JAMES B.
Customer did not leave a comment.KELLEY F.
Customer did not leave a comment.HARDY H.
Customer did not leave a comment.SAMATHIA T.
Customer did not leave a comment.Benjamin W. | First Impressions
Customer did not leave a comment.Christopher T. | First Impressions
Customer did not leave a comment.Michael F. | Overall Experience
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.DAVID E.
Customer did not leave a comment.LaShawnda J.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.gloria n. | First Impressions
Tonya and her staff customer service is amazing!!! I love this store in pine bluff ♥️♥️♥️♥️Misty C. | First Impressions
The men that was there at the time I checked in were great and actually helpful.Vaunye D. | First Impressions
This facility as big as it is needs appliance dollies. Pretty sad a smaller town had appliance dollies at a small U-Haul facility. Also, if they would have marked all the dents and scratches before I looked over the truck it would save some time.MARK W.
Customer did not leave a comment.April M.
Staff was so helpful made sure everything was right Ask question his response was excellent Thank you Mr Carter he deserves a raise ðŸ‘‹ðŸ‘‹ðŸ‘‹ðŸ‘‹YVONNE K.
Customer did not leave a comment.ALEXIS H.
Customer did not leave a comment.W T.
Customer did not leave a comment.Isaac P. | First Impressions
Customer did not leave a comment.KIMBERLY D.
Everything was fine and great customer service was provided.Ariel M. | Overall Experience
Mrs. Toya is a great asset to the Uhual Storage Family. Such a friendly and caring employee. Every time I had a problem, she find the best way to solve all problems. I salute Mrs. Toya for effort and hard work. She truly impacted my college experience by selling me Storage to house my college items. The world needs more people like Mrs. Toya.shederick w. | Overall Experience
Customer did not leave a comment.John K. | Overall Experience
Customer did not leave a comment.catrina J.
Not be charged for 2 days when was only late 20 minutes!Katlynn K.
Customer did not leave a comment.Mike G.
Customer did not leave a comment.Gus F.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Adiamond J.
Great staff and excellent help. Great patience!ADIAMOND J. | First Impressions
Customer did not leave a comment.shamond p. | First Impressions
Clean Facility Great servicejaravien h. | Overall Experience
Customer did not leave a comment.Reginald L.
Customer did not leave a comment.JESSE LEE B.
Being a Sr Manager of Distribution and. Logistics for a large FSR, I was very impressed with digitized check out and check in process. Also the hookup and return service is first class. Ryder has developed a efficient logistics process and it is awesome.Ervin D.
Customer did not leave a comment.SAM D.
The Quitman was good I think the hundred dollar deposit was bullshit but you know it is what it isETOY P.
Customer did not leave a comment.Theresa G. | First Impressions
This is an awesome location!Jimmy C.
Customer did not leave a comment.RUBY T.
Customer did not leave a comment.Salvador F.
More lighting and directions on the write about where and how to return the truck.Paula M.
Pine Bluff location is always amazing!!! Way better service than in Little Rock. Your dispatch team that books equipment is rude as well. Great job to the team in Pine Bluff for saving the day!!!NATASHA C.
Customer did not leave a comment.KIMBERLY C.
Customer did not leave a comment.April P.
The counter folks were really awesome. My truck did not have running lights, and I would like a partial refund because of that.CHARLES B.
Customer did not leave a comment.MARY G.
SustainShanterry J. | Overall Experience
Sometimes the young lady don't know how to talk to you. This trip was horrible because I was given a location to return that have been closed and you charged me for gas when I took it to the only place I knewRICKY L.
Customer did not leave a comment.JANICE A.
We also rented a toe dolly. The representative at U Haul hooked it up and was training another representative on how to secure the car after it was in the dolly. The drivers side was secure to a point but the passenger side straps was off within 100to 150 miles flying in the breeze. They never made sure the strap the goes over the tire was all the way over. This made for a very unnerving 1000 mile ride.KIM R.
Customer did not leave a comment.TORRE A.
On the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-Anna D. | Online Move In
I am satisfied with the service i received.DORIS ANN O. | First Impressions
It couldn't have been easier Thank youROBERT H.
Customer did not leave a comment.ROCHELLE T. | First Impressions
Clean the previous renters smoked cigarettes out of the u haul.Matthew C.
The ladies in Pine Bluff were very nice and they worked great together too!!SHELLY DAWN R.
Easily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.Nicholas K. | First Impressions
Customer did not leave a comment.Jenny B. | Overall Experience
Customer did not leave a comment.Marquietta S.
Customer did not leave a comment.PHILLIP B.
As long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhillCassandra D. | Overall Experience
HAVE ALL TRUCKS SERVICED BEFORE GIVING THEM OUT TO FAMILIES WHO GET TIME CUT SHORT OFF THEIR MOVE BECAUSE OF THE TRUCK WOULDN'T START UP!! SERVICE THE TRUCKS I LOST TIME AND MONEY CHARGED FOR EQUIPMENT THAT WAS NEVER PROVIDED AND EXTRA MILEAGE!Kendrick C.
Customer did not leave a comment.Travis C. | First Impressions
Truck was dirty on outside. Customer service was excellentPamela S.
Customer did not leave a comment.ALTONY B.
Customer did not leave a comment.IVY CHARLES M.
Have the truck full of gas instead of on 3/4 full.Douglas R.
The GM here is very rude!Camesha M.
The storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.Chantell A. | Overall Experience
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Troy D.
Customer did not leave a comment.ANTHONY G.
I think the pine bluff office is the best group of people that I have worked with, staff was friendly and helpful and I would work with them againcarl M.
Customer did not leave a comment.Myra L.
Customer did not leave a comment.Chantell A. | First Impressions
Customer did not leave a comment.Debra A.
Always have great help and a good experience every time I use this storage.Nautica m. | Overall Experience
Toy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.Frederic D. | Overall Experience
Toy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.Frederic D. | Overall Experience
Customer did not leave a comment.Brittney R. | First Impressions
Customer did not leave a comment.DALE G.
Customer did not leave a comment.Sandra F. | Overall Experience
The staff was very courteous and knowledgeable.ERIK M. | First Impressions
Made my moving so much easier thank you, UHAULtomeka J.
Customer did not leave a comment.Kellye L.
The pickup location was good but the drop off location given with the original contract did not accept the equipment and did not offer a solution! The second location was excellent with a solution and took the equipment.Phillip K.
It seems like my mileage was calculated wrong because from my old apt to the new apt in little it's 55 miles and 55 back. 110 total instead of 104. I think the one way should be cheaper instead of bringing it back. Overall the move was okDOUGLAS W.
Customer did not leave a comment.Amber T. | Overall Experience
Customer did not leave a comment.Myra L.
Can not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damagedDavid D. | Overall Experience
The truck was ready to go except some drink still spilled around the cupholders and the windshield was not clean. Otherwise very good.Charles D.
Customer did not leave a comment.clifton B.
I was very impressed with everything we had a problem when we got back we told to guy that helped us he was very helpful.AMANDA G.
Customer did not leave a comment.RONNIE P.
Customer did not leave a comment.Keiana S.
Customer did not leave a comment.MOHSIN C.
This uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!Rachel b. | Overall Experience
The guy that worked there yesterday went above and beyond! He was super friendly and helped way more than he was obligated to. I had a blown fuse for my break lights i didnt know about and he helped me find it, take it out and replace it all with a smile on his face. Best costumer service I have seen in a while. That man needs a raise or promotion of something!!larry C.
Customer did not leave a comment.willandria l. | First Impressions
The manager at the location on 26th was very rude and unprofessional. She had me waiting in the store for at least 15 minutes while she cleaned up a truck and watched a video on her phone.greg c. | Overall Experience
Customer did not leave a comment.darlene s. | Overall Experience
Very convenient!stacey M. | Overall Experience
My unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.AMANDA T. | First Impressions
Customer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.Justinna C. | Online Move In
Customer did not leave a comment.Markeena W. | Overall Experience
The staff was very nice, friendly and very helpful with explaining how everything works.and very professional.Mary F. | First Impressions
Staff was great. Will use the storage again in the future.Georgia M. | Overall Experience
Customer did not leave a comment.Dianna C. | Overall Experience
Customer did not leave a comment.Taylor H. | Overall Experience
Customer did not leave a comment.Vickie n. | Overall Experience
Customer did not leave a comment.TRACY N. | Overall Experience
Customer did not leave a comment.Kalisha M. | Overall Experience
Customer did not leave a comment.Janice A. | First Impressions
Customer did not leave a comment.Sondra J. | First Impressions
My experience was great very friendlyKATRENA A. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Customer did not leave a comment.Takita B. | Overall Experience
We felt it wasn't fair that they raised the price. We would have still kept our unit were it not for that. I was extremely small, and shouldn't have had the price raised. We would still be there if not for that.Pamela P. | Overall Experience
The manager at Pine Bluff is amazing. The other employee Robert (bald white guy) are two of the most caring and helpful people I’ve met in a long time.Kristopher F. | Overall Experience
If i need a storage, I always go to Uhaul! They the best! Reasonable prices!Alunza R. | Overall Experience
Customer did not leave a comment.Ebony L. | First Impressions
Good customer serviceIssac R. | First Impressions
Your manager of the location is rude, unfriendly and has no business being a manager for that location. I will store and use a different Uhaul location in the future because of her.Michelle P. | Overall Experience
The customer Service Representative at this location is very rude. She has absolute no compassion, she’s very robotic. My Move in experience was horrible.JANIT D. | First Impressions
Getting the storage unit was great. The truck rental was tirrible. Truck gets up to 5,000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.Cory M. | First Impressions
Thank you for securing our merchandise!roy b. | Overall Experience
My total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.Stacy L. | First Impressions
Very helpfulRobert R. | Overall Experience
Thanks for your services rendered to myself by your company. Keep up the good work and great customer service.Stacey J. | Overall Experience
My only complaint is they were the only indoor rv storage and I loved not having to winterize my camper now it's going to be outside... But, while there, it was great and a piece of mind, thank youLance S. | Overall Experience
Staff extremely helpfulMicheal B. | First Impressions
Very pleased with using UhaulMONICA G. | Overall Experience
The employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.Takita B. | First Impressions
Used this facility for 3 summers during the school years and had a great experience.Ester lean J. | Overall Experience
Everyone helped me have a pleasant experience while signing up.Augustus E. | First Impressions
My experience with the storage unit was excellent and so was the staff.patricia m. | Overall Experience
Plan to us it next Spring 2020.Georgia M. | Overall Experience
Staff is very professional and kind.Aldrekah H. | Overall Experience
This U haul location was very convenient to my child's college. I appreciate the service they provide.camille w. | Overall Experience
The facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!Stacey C. | Overall Experience
Always polite and helpful with a smile. Take time with a senior and explain so you understand. Will always listen to you.PAMELA E. | First Impressions
Very helpfulDiana G. | First Impressions
Very professionalSCOTTY B. | First Impressions
Very helpfulTony and Shonda C. | First Impressions
Customer Service was ExcellentBERNADETTE R. | First Impressions
Wonderful experienceVicki B. | First Impressions
Great service!paul s. | First Impressions
The staff was very helpful and kind.Frederic D. | Reservation
Quick and easy, didn't feel forced into anything and very friendlyLance S. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!