Customer Reviews for U-Haul Moving & Storage of Pine Bluff

1,145 reviews

4030 W 25th Ave   Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)

(870) 663-4953

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(870) 663-4953

4030 W 25th Ave
Pine Bluff, AR 71603
(Old WalMart behind Brookshire Grocery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, everything worked out great.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

Sebrina M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

DIANNA P.  |  Overall Experience 
Rating:
4.0

Poor customer service (lady)

Kiesha H. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
4.0

The air conditioning in the truck i rented would only blow out the floor and defrost vents. The truck did get cool but not having direct air from the panel vents caused me to have to run the a/c on high the entire time.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

ARCHIE M. 
Rating:
5.0

Customer did not leave a comment.

Gus F. 
Rating:
2.0

The customer service in this facility is horrible. A lot of them have really bad attitude

Keisha E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTE T. 
Rating:
4.0

Customer did not leave a comment.

Jamar D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANEESA K. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN K. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN K. 
Rating:
1.0

People in the store was slow and unprofessional.

MICHAEL M. 
Rating:
3.0

Didn't have the dolly that I reserved online

PAUL H. 
Rating:
4.0

Mr. Carter did a great job and was very helpful with my rental. It was a breath of fresh air to work with him. The last rental that I had was not good at all.The manager, Toy was NOT friendly in the least bit. She had a nasty attitude and was very snappy attitude when she spoke to me. I have been a customer of Uhaul for over forty years. I usually rent from the dealers and not the center for this very reason. I was considering getting my equipment from another company because of the way that I was treated by Toy,but because of the decent business practice of Mr. Carter, I will be back. I must commend him for being professional in his job duties. Thank you Mr. Carter.

GARY W. 
Rating:
4.0

no comments

CHARLINE T. 
Rating:
1.0

The mirror on the right side was broken had to tie a shoe screen to keep it from moving we could go over 60 miles or it would start shaking bad, bad experience want be back

DETRIA Y. 
Rating:
5.0

The manager and sale representative Brandon was very professional and helpful. I give this uhaul location A++++. Excellent service!

Jeffery R.  |  First Impressions 
Rating:
5.0

I just didn't receive the letter about the amount going up. Because some how they mailed it my old Address and that day witch was last month I pay and had to find that out.

laquisha w.  |  First Impressions 
Rating:
4.0

The first I was assigned the AC didn't work and I had take it back for a different truck.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Renee G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Better customer service and explain customer question with patients not answer like Robots.

JUNAYET H. 
Rating:
5.0

Customer did not leave a comment.

TAVARUS E.  |  Overall Experience 
Rating:
5.0

Great experience!

Jamario M.  |  Overall Experience 
Rating:
4.0

Wish larger climate controls were available.

Shva S.  |  First Impressions 
Rating:
2.0

The AC went out just after we left!

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Phillip V. 
Rating:
4.0

Services were good.

Georgia M.  |  Overall Experience 
Rating:
4.0

Friendly staff, easy check out and easy check in.

dennis B. 
Rating:
4.0

Customer did not leave a comment.

HENRY ETT M. 
Rating:
5.0

Customer did not leave a comment.

Stella N.  |  Overall Experience 
Rating:
5.0

SERVICE WAS EXCELLENT I WAS SOOOO PLEASED....ALSO I WOULD LIKE TOO THINK TOEDITH RICHARDS FOR BEING SOOOO KIND....SHE WAS SO EASY TO TALK TOO

SHIRLEY H. 
Rating:
2.0

The employees were not friendly and very unprofessional.

HULET N. 
Rating:
5.0

The facility was great. I appreciate the cleanliness and security. I’ll be back in May if not sooner.

Jimmy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reagin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON J. 
Rating:
2.0

Customer Service rep was very rude. My church was quoted 79 cent a mile ,but we were charged 99 cent a mile. We were fine with paying the difference, but if you made the mistake please admit to your mistake and please be professional. Customer Service needs some training on talking to customers. I will recommend the company to my friends ,but please be aware of the customer reps at the counter. Ask for a clear understanding before paying for service.

LASTIDA B. 
Rating:
5.0

Customer did not leave a comment.

Lyric L.  |  First Impressions 
Rating:
5.0

Online needs to communicate with stores for availability

Javonnia C. 
Rating:
5.0

I cannot think of anything at this time that would improve your service. My experience was excellent.

Kayla H. 
Rating:
4.0

Customer did not leave a comment.

JASMINE T. 
Rating:
5.0

Customer did not leave a comment.

CHERYL S.  |  First Impressions 
Rating:
5.0

I felt over charged on my bill. Other than it was ok

KENYATTA W. 
Rating:
4.0

Customer did not leave a comment.

CHEREE T. 
Rating:
4.0

Staff was helpful

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Workers were super friendly and helpful!

BRANDON S. 
Rating:
5.0

One way to improve Ubox is to implement a method of allowing a customer to track their Ubox. My Ubox was late arriving and I had no idea where it was. I called customer service several times and they could not locate it. I think tracking your Ubox would greatly enhance the experience.

Cindy H. 
Rating:
5.0

Thanks for your service.

Gloria B.  |  Overall Experience 
Rating:
5.0

Ms. Richards is a stellar employee. She went above and beyond to assist me. There was a misunderstanding regarding my scheduled appointment and there weren't any vehicles available. Ms. Richards told me she would call me if she had any cancellations. I was pleasantly surprised when I received a follow up call. Great service is hard to find and Ms. Richards is a keeper!

JERRICKA SHANIKA K. 
Rating:
5.0

Very professional and patient

Mae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

EMILY B. 
Rating:
5.0

Customer did not leave a comment.

sedric o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alshon s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabra S. 
Rating:
5.0

Customer did not leave a comment.

SABRA S. 
Rating:
4.0

U-haul is a scam artist, I spoke with an representative over the phone and was told that i had received a big discount, and left out the part,that stated that I would need a credit or atm card to receive the discount! I stated that I would pick up the truck around 3PM, which I did,but my pickup time and return said 2PM? I feel that i was lied to and manipulated by u-haul! Scamming people!!!!

SHAUNTEL J. 
Rating:
3.0

The lady who helped me the first day of, was not good at customer service!

David Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

albert H. 
Rating:
4.0

Customer did not leave a comment.

Ken K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl T. 
Rating:
5.0

Keep the personnel and keep doing what you are doing. Customer service was excellent.

Willard W. 
Rating:
5.0

Customer service at the front desk was incredibly rude

SCOTTY K. 
Rating:
4.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

That was the most professional, clean, courteous staff I've ever experienced!!!! The auto transport looked new - new straps, tires, very clean....just perfect. Now days, it is an expectation to receive grief, problems, issues with service businesses -

ALBERT W. 
Rating:
5.0

Extremely pleased with the storage experience! I definitely use U-Haul next year to store my daughter's belongings during the summer break.

Chemise B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

komie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMEIKA B. 
Rating:
5.0

Customer did not leave a comment.

KYRA M. 
Rating:
5.0

Customer did not leave a comment.

Cindy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Ariel M. 
Rating:
5.0

Customer did not leave a comment.

Bernie B. 
Rating:
5.0

Customer did not leave a comment.

laquita s.  |  First Impressions 
Rating:
5.0

Had a hard time getting in contact with the location to confirm, short staffed but the staff I encountered during pick up were knowledgeable and personable.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

Debra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

Great customer service.😄

Sandra J.  |  Overall Experience 
Rating:
1.0

I did not like the attitude of African American lady working the front desk. She was real nonchalant, and didn't take in consideration nor listen to anything I was saying…. Not a good people person at all!!!!

DREW B. 
Rating:
5.0

Quick and professional turn in service.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL P. 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  Overall Experience 
Rating:
5.0

The customer service was excellent, and that makes all the difference. They were kind, answered all my questions, and were very friendly.

SIOBHAN W. 
Rating:
5.0

escort to where truck is, otherwise everything was excellent//////// Ms Mosby

BETTY M. 
Rating:
5.0

Toyedith was an awesome customer service representative at the Pine Bluff location. She was patient, informative and extremely polite. Because of her, I will definitely continue to give UHaul my business and refer other friends as well.

COURTNEY C. 
Rating:
5.0

Customer did not leave a comment.

la tasha t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELTON W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

The Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sad

LAKEISHA E.  |  First Impressions 
Rating:
1.0

The Manager has a bad attitude dont know how to talk to customer i felt very uncomfortable with her talk bad to you.

LAKEISHA E. 
Rating:
5.0

Convenient and professional.

DEBORAH S. 
Rating:
1.0

This customer service location was very poor. The employee was lazy and did not provide all of the needed info. This resulted costing me more money than I needed to spend. She was unfriendly with a bad attitude. She required me to do part of her job for her.She made me feel like she was doing me a favor. I was spending my money and all she wanted to talk about was her OTHER customers. I have been renting with U Haul for over 40 years. I have NEVER been treated so badly.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Teighlor C. 
Rating:
1.0

clerk was rude, every time I go to this location she talking to others while doing your paperwork rudeee

BONNIE J. 
Rating:
5.0

Very friend and helpful. Hours were great as well.

DARRELL P. 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating:
5.0

I have had 2 other storage units with u-haul before, this location is by far the best as far as friendly, helpful service and expediancey and facility security and cleanliness. Sorry for the run-on sentence... It was just that good!

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

KELLEY F. 
Rating:
5.0

Customer did not leave a comment.

HARDY H. 
Rating:
5.0

Customer did not leave a comment.

SAMATHIA T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
1.0

Customer did not leave a comment.

LaShawnda J. 
Rating:
4.0

Customer did not leave a comment.

LARRY R. 
Rating:
4.0

Customer did not leave a comment.

gloria n.  |  First Impressions 
Rating:
5.0

Tonya and her staff customer service is amazing!!! I love this store in pine bluff ♥️♥️♥️♥️

Misty C.  |  First Impressions 
Rating:
5.0

The men that was there at the time I checked in were great and actually helpful.

Vaunye D.  |  First Impressions 
Rating:
3.0

This facility as big as it is needs appliance dollies. Pretty sad a smaller town had appliance dollies at a small U-Haul facility. Also, if they would have marked all the dents and scratches before I looked over the truck it would save some time.

MARK W. 
Rating:
4.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Staff was so helpful made sure everything was right Ask question his response was excellent Thank you Mr Carter he deserves a raise 👋👋👋👋

YVONNE K. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS H. 
Rating:
4.0

Customer did not leave a comment.

W T. 
Rating:
4.0

Customer did not leave a comment.

Isaac P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Everything was fine and great customer service was provided.

Ariel M.  |  Overall Experience 
Rating:
5.0

Mrs. Toya is a great asset to the Uhual Storage Family. Such a friendly and caring employee. Every time I had a problem, she find the best way to solve all problems. I salute Mrs. Toya for effort and hard work. She truly impacted my college experience by selling me Storage to house my college items. The world needs more people like Mrs. Toya.

shederick w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catrina J. 
Rating:
1.0

Not be charged for 2 days when was only late 20 minutes!

Katlynn K. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Gus F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Adiamond J. 
Rating:
5.0

Great staff and excellent help. Great patience!

ADIAMOND J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shamond p.  |  First Impressions 
Rating:
5.0

Clean Facility Great service

jaravien h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reginald L. 
Rating:
5.0

Customer did not leave a comment.

JESSE LEE B. 
Rating:
5.0

Being a Sr Manager of Distribution and. Logistics for a large FSR, I was very impressed with digitized check out and check in process. Also the hookup and return service is first class. Ryder has developed a efficient logistics process and it is awesome.

Ervin D. 
Rating:
5.0

Customer did not leave a comment.

SAM D. 
Rating:
3.0

The Quitman was good I think the hundred dollar deposit was bullshit but you know it is what it is

ETOY P. 
Rating:
5.0

Customer did not leave a comment.

Theresa G.  |  First Impressions 
Rating:
5.0

This is an awesome location!

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

RUBY T. 
Rating:
4.0

Customer did not leave a comment.

Salvador F. 
Rating:
4.0

More lighting and directions on the write about where and how to return the truck.

Paula M. 
Rating:
5.0

Pine Bluff location is always amazing!!! Way better service than in Little Rock. Your dispatch team that books equipment is rude as well. Great job to the team in Pine Bluff for saving the day!!!

NATASHA C. 
Rating:
5.0

Sustain

Shanterry J.  |  Overall Experience 
Rating:
2.0

On the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-

Anna D.  |  Online Move In 
Rating:
5.0

I am satisfied with the service i received.

DORIS ANN O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE T.  |  First Impressions 
Rating:
5.0

Easily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.

Nicholas K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenny B.  |  Overall Experience 
Rating:
1.0

As long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhill

Cassandra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis C.  |  First Impressions 
Rating:
3.0

The storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.

Chantell A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chantell A.  |  First Impressions 
Rating:
5.0

Always have great help and a good experience every time I use this storage.

Nautica m.  |  Overall Experience 
Rating:
5.0

Toy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.

Frederic D.  |  Overall Experience 
Rating:
5.0

Toy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.

Frederic D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra F.  |  Overall Experience 
Rating:
5.0

The staff was very courteous and knowledgeable.

ERIK M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
1.0

Can not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damaged

David D.  |  Overall Experience 
Rating:
5.0

This uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!

Rachel b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willandria l.  |  First Impressions 
Rating:
5.0

My unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.

AMANDA T.  |  First Impressions 
Rating:
1.0

Customer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.

Justinna C.  |  Online Move In 
Rating:
5.0

The staff was very nice, friendly and very helpful with explaining how everything works.and very professional.

Mary F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice A.  |  First Impressions 
Rating:
5.0

My experience was great very friendly

KATRENA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ebony L.  |  First Impressions 
Rating:
5.0

Getting the storage unit was great. The truck rental was tirrible. Truck gets up to 5,000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.

Cory M.  |  First Impressions 
Rating:
5.0

My total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.

Stacy L.  |  First Impressions 
Rating:
5.0

Everyone helped me have a pleasant experience while signing up.

Augustus E.  |  First Impressions 
Rating:
5.0

Very helpful

Tony and Shonda C.  |  First Impressions 
Rating:
5.0

Wonderful experience

Vicki B.  |  First Impressions 
Rating:
5.0

Great service!

paul s.  |  First Impressions 
Rating:
5.0

The staff was very helpful and kind.

Frederic D.  |  Reservation 
No reviews have been submitted for this location.

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