Customer Reviews for U-Haul Moving & Storage of Pinellas Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pinellas Park

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Larry V. on

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Everything was great. Very friendly people.

nancy A. on

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Thank you

Andrei M. on

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Customer did not leave a comment.

Anita C. on

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My experience was way ahead of anything I've had in the past with renting trucks! The people were super friendly, professional, and efficient. They were open on New Year's day, the rates were favorable, and they did everything they promised.

Artis P. on

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Murray L. on

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I would use this business again.

Michelle F. on

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The staff members were super friendly, and knowledgeable. The entire rental truck process was top notch. Thanks Uhaul.

Elbert B. on

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Daniel B. on

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sonia c. on

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Great service. Always a nice smile and courteous attitude. Clean place. Would definitely use again.

Henry S. on

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Customer service. More engagement towards guest and help for first time uhaul clientele.

KATHRYN V. on

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John P. on

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Mikael B. on

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I am very happy that I chose this facility to store my things. The personell were great and the location is very convenient. It always felt safe to visit and the facilities were clean.

jennifer J. on

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Helpful and pleasant service

Douglas L. on

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Clean, well managed and convenient.

Jean G. on

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My experience with Uhaul was great. The staff was super helpful.

Jan D. on

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Everything went so smoothly, I don't see anything to improve on.

Jason G. on

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larry F. on

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GLEN F. on

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Richard was very helpful in returning my one way 5x8.

Patrick C. on

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Camilla K. on

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99 cents a mile is a bit much. I don't understand how different uhaul locations charge different amounts? When I initially booked it said 69 cents a mile. False advertising to me.

Dale L. on

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The location is tough to get in and out. I wondered each time I tried to start the truck if it would start or not. The attendants were aware of the situation. Yes, the people were kind and courteous.

Mary F. on

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U-Haul broke down. The rear wheels locked up and the axle broke while driving down the freeway. The truck was not properly maintained and it was negligent at best for this truck to be dispatched. It put me, my daughter, and everything we own in danger. Would definitely steer clear.

miranda a. on

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Great experience no issues, everyone very friendly & efficient

Adam M. on

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took a bit long to get out of the office but the service was done well. Very courteous

Christina B. on

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Awesome!

Nezzie H. on

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Customer did not leave a comment.

REDA C. on

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Excellent

Sabitrie H. on

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Great service and friendly customer care.

Rebbeca S. on

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Very friendly, everything was clean and well presented.

Selina D. on

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Jose A. on

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Annsley V. on

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Skylar was very nice to work with. The computers were taking forever to load, which was not his fault at all and he was very apologetic and appropriately entertaining while we waited. The truck was super clean and drove great. Very nice location and great staff!

Renee F. on

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Tracy C. on

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ABSOLUTELY

Christina C. on

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Customer did not leave a comment.

Franklin H. on

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My only complaint about the service was that 13 miles of driving equated to 1/8 of a tank of gas or 1.5 gallons. I believe the gas charge should be related to mileage. As with all cars and trucks when filled up they stay on full for quite awhile. When 1/2 full to empty they drop considerably faster. There is not much money involved but just enough to reinforce my thought that all corporations have some charge which is calculated in their favor to made more profit than deserved. This really adds up in the volume of cars and trucks they rent.

Barbara W. on

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Not enough parking. Had to wait for others to come and go before we could even leave, and the same when returning.

Gregory H. on

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I booked the day before and everything went well and was very easy.

Tejalkumar J. on

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james M. on

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Excellent service,new equipment, friemdly staff.

Wade D. on

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Angela is great! Very professional and personable.

Tony D. on

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Great job

Erica E. on

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Customer did not leave a comment.

Yolanda V. on

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Nice

CHARLES h. on

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GOOD STORAGE EXPERIENCE.

Charles F. on

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Excellent

Mark K. on

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Customer did not leave a comment.

RANDALL W. on

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Very helpful and polite staff!

Wade D. on

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Anita was extremely personable and went above & beyond to make my experience good.

Wade D. on

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Customer did not leave a comment.

David R. on

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Charles W. on

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Milena M. on

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Paul is the best Uhaul store manager ever, hands down! I rent very often, from different locations trucks availability permitting, and he is always on top of his responsibilities, to the point, super helpful and respectful! True pleasure to work with.

Frederick S. on

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Customer did not leave a comment.

Michael K. on

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Online service was horrible

Jennifer G. on

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Paul was very helpful, the unit was easily accessible, and a large size.

Markq W. on

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Took a while to check in - used a car carrier - one of the restraints for the tires was not secure and came off during transit

SUZANNE S. on

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Customer did not leave a comment.

james h. on

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Professional staff convenient location secure and clean

Charles A. on

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The staff had a terrible time processing the return. A software glitch kept telling him that I reported damage. I did not, but he could not clear the error. Took damn near an hour. Not a pleasant experience.

Rodney H. on

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New associate at desk caused an extra 30 min wait to just get our truck because he didn’t know how to sign us up. He also false quoted us by a huge amount

Nicole C. on

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Nice place and the staff was always helpful 😊

Carlos L. on

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Good Job guys!!!

Toni J. on

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I rented a van the tire pressure light was on the entire time and the side door would not open which made moving item more difficult than it needed to be. When I contacted the location the next morning to make them aware I was told it "opened just fine, it was just locked". I do not believe that. I tried to open that door and another person tried to, it would not open. I have rented from uhaul many times but this time was very frustrating. If I am in need of a van again I would not go back to this location.

Regina G. on

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I recommended this to my friend and she got one.

Anthony L. on

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Paul is a terrific manager So glad we've chosen this facility for our storage needs

Teri W. on

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We were very pleased with site and service

Lauren O. on

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Customer did not leave a comment.

Jenny P. on

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Excellent service!!! 100 stars

smit P. on

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Good service.

Alexis D. on

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Nice place

Robert B. on

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Very friendly and fast employee awesome experience. Highly recommend

Robert S. on

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Paul and his team at the Pinellas Park UHaul are absolutely the best. We stored our personal items here for a year and were treated with professionalism with that touch of being family. Thank you.

cathy S. on

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A little bit hard to get in and out of

venicnt d. on

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Very friendly and helpful

Chanpheng P. on

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Customer did not leave a comment.

Aline B. on

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Thank-you

MATT H. on

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Kathleen P. on

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Friendly service and helpful staff

nachiely R. on

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Customer did not leave a comment.

JILL Y. on

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The best! Paul is very professional and informative. Angie in the office is always willing to go out of her way to be helpful. I never had any issues with bugs etc as their cleaner Diane is amazing!

ROBERTA R. on

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A great experience with Uhaul 5 stars both locations

CAROLYN B. on

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I was there for almost 20 years and each manager was cordial and helpful. I appreciate the service and will always recommend you to my friends.

Scott W. on

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Is Extra Primo Good

jayne b. on

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Unit was locked when I got there with movers and furniture. Could see someone in office but shes yelling at me "we're closed" she was very rude and took her time getting me in.

Rafael N. on

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Experience was good.

PATRICIA N. on

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Very nice

Joseph J. on

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Great Customer Service. Dan was great.

Tracy A. on

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Dan is vey professional and knowledgeable. Great personality!

Tracy A. on

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Dan was a huge help, very professional & knowledgeable.

William W. on

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Even with the construction going on they were very helpful and still easy access to your storage unit. I also like the way it's gated all the way around

Janice C. on

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Customer did not leave a comment.

Anthony S. on

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Daniel was great, nice and knowledgeable. Very happy experience.

BRITTANY X. on

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None

patrick B. on

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So far up to this point my experience with U-Haul was fine

Lillian E. on

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Customer did not leave a comment.

Kenneth B. on

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Great store manager. He explained all costs to me in understandable terms. Will definitely use again.

amanda K. on

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i had a great experience with no recommendations to make better simply because everything from prompt and cleanliness to amazing customer service where all met. Thank you for making my move super easy fast and smooth

Josh W. on

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The truck was in poor condition when I received it. I used the truck for a total of two hours and drove 33 miles. I dropped the truck off and the general manager inspected it informant of me and there was no damage. At the end of the inspection he asked if the truck had any problems and I told him there was a strong smell of fuel on the way back. That was it and I left. I received a call five hours later stating that the trucks roof was heavily damaged and I was going to be charged. There was absolutely no damage done to this vechile while I possessed it. I will be filing a claim with may bank and persuing legal action if these is not resolved. Absolute disgrace to treat a customer like this and accuse them of damage they didn’t even do.

Suzan B. on

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Great experience, quick and efficient, totally awesome

linda m. on

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Very satisfied

Doug M. on

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I was treated with respect and kindness. They had everything I needed for boxes, wrapping paper, and tape in stock and a very fair price. I never knew how much Uhaul had to offer until now.

MICHAEL P. on

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Very nice people

Dan S. on

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The lady that helped me was eager to help, very professional and nice to work with. I would recommend this location to everyone.

Miosotis A. on

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Excellent customer service

Paul M. on

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Customer did not leave a comment.

ector r. on

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Had no problems

george G. on

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Paul Marks has always made my U=Haul experiences good...I have had a large AC unit for 2 years, and it's always been clean and accessible. I also rent trucks regularly and the equipment is always clean and well kept. Great service and attitudes always.

Janet K. on

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I Forget the girls name, but she was very helpful with this size I would need, and also to send me to wear to rent a truck. Also, I had to change the date of moving in and she did it with no problem.

EMIN L. on

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Highly recommended for this Uhaul storage, been using here for over 5 years, clean facilities, friendly employees n customer services, reasonable prices. Thank you Uhaul I'll go back using in future.

BARBARA D. on

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The wood at the top of the door was broken, so the door sagged so much I couldn't get the lock on. The staff made accommodations for me, but I was surprised at being made to use a broken Nov.

Gerard C. on

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Paul the manager of the storage facility is an excellent customer service expert very friendly and professional and made my experience very easy and enjoyable I thank him for everything. jerry

abigail P. on

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Staff very friendly and helpful

william r. on

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Always great friendly service

EMIN L. on

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Nothing more then satisfied doing business with Uhaul, I've been using there storage since 2013 until now..thank you Uhaul..👍🏼

lyla R. on

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Wonderful place. Manager great. Been here two different times. Wouldn't think of going ano other place Lyla Ridley

Jennifer M. on

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Dora was amazing!

Sandra J. on

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Best experience ever. From the very start until the last day. Paul is the man.

Sergio R. on

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Everything!!! Worse experience ever... I would not recommend this service to any person ... totally at the opposite, I will share with friend my bad experience... I had a reservation ( I have an email to probe it) in a different location at 6:00p for a Van.. no one at the 4020 66th St N, Saint Petersburg, FL 33709 knew how or why this happened but they didn’t have a van available And they say it may be at the Park location...Long story short And after no reasonable explanation given I ended up renting the van at Park location over an Hour and a half later... I had an appointment to picked up a sofa in an office that closed at 645p and they we’re treating me to charge me extra because I was late for the appointment and because they had to wait for me (the place where I had to picked up my furniture) and also the person who was with me helping...it was a total mess and a very bad experience overall... I hope you can fixed how this happened and nobody else have to go over the same experience I had... Sergio Rodríguez 813.545.4952 Reservation Number: 27217127

ronald p. on

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Very well indeed! All services were very grateful. Thank you sincerely!

Michell N. on

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Customer did not leave a comment.

Gil E. on

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It appeared that the 15 ft. truck rentals were limited at this location and it was a absolute must that the truck rented from there had to be returned to the same location. Made it a little inconvenient and a little more expensive than planned but everything worked out. Thank you for the quick service and courteous support.

denise M. on

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The staff was always very helpful and professional in the two years that I rented the storage unit.

NILES H. on

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The manager was excellent. Nothing wrong with the facility. The reason why I would not recommend the facility and rate it " average " is simple: The increase in price 4x while I had the unit.

Jose G. on

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Customer did not leave a comment.

Melanie H. on

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Very very helpful & friendly

WAYNE A. on

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Our storage was short but the employees were nice and very helpful. I was surprised that the facility was not totally fenced in.

Steven J. on

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Customer did not leave a comment.

Traci Samuel C. on

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Excellent service.

JAMES T. on

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Thanks!

sunita B. on

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The man was in a hurry and did not mark all the dents in the truck...I had to go back in the store and show him the marks and the also had a crack in the windshield.

alisha C. on

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Customer did not leave a comment.

scott M. on

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Great folks I would definitely utilize their rental services in the future

Anthony L. on

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Dan and Paul are exceptionally courteous and professional

MARCELINO R. on

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The reps were very nice and professional. The whole process was smooth and went excelkent

Tim G. on

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All knowledgable and helpful staff.

MICHAEL H. on

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Great customer service. I had a storage unit for a long time there never any Problems I would Recommend it for anyone looking for storage

Michael S. on

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It’s not about the people or the location. The equipment is not properly maintained!

ANITA C. on

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Didn't like the constant increases every year. Pure greed.

Samantha B. on

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Staff always friendly and helpful! Process was easy & painless.

randall J. on

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Great place.

zsazsa M. on

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Customer did not leave a comment.

Joanna M. on

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I wont use uhaul again. Too expensive and I couldn't get the truck I wanted.

PAUL O. on

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Angila was great!

ROBERT S. on

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I can't think of anything ... the Staff here is a Credit to U-haul

gary A. on

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Staff was rude

James S. on

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Customer did not leave a comment.

Josephene M. on

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Paul Marx and the team at 4015 Park were always courteous and looking out for my home furnishings in air conditioned storage. I was happy and confident to have used this facility. Dr McFarlane

Jane T. on

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Owner Paul is the best! I will return if I need the storage and will recommend it to others!

Fred L. on

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Customer did not leave a comment.

Ronda H. on

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frank B. on

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The cabin light and cargo light did not work. It would really have helped if they had been working. Thank you.

Carmelita H. on

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Very clean, loved the climate control and kept my furniture nice for an entire year!

Annette L. on

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Customer did not leave a comment.

Robert L. on

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Customer did not leave a comment.

Fred L. on

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Greatservice

Kevin T. on

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Customer did not leave a comment.

Tacie H. on

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Great experience, no complaints!!

PAT B. on

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We were more than satisfied with the service of the staff and the facility.