Customer Reviews for U-Haul Moving & Storage of Pinnacle Peak

Rating:

4.0

Have the customer service rep explain everything about the rental vehicle and help with the required photos

Rating:

5.0

Robert and Crew, Thanks for all the Great Help. Juan Cruz

Rating:

5.0

Trailer was old, door not closing properly, running lights not working

Rating:

5.0

Exactly what I needed. Staff was knowledgeable and friendly. Got me in and out in mins so I could get on the road with the utility trailer.

Rating:

5.0

Outstanding Customer Service!

Rating:

5.0

Great service

Rating:

5.0

The truck I rented was very, very old. I was by myself and backing up was very challenging due to No backup camera. Though only a 10 foot truck it made it worrisome that I would hit something or someone.

Rating:

3.0

Rental agent was uncooperative, was on the phone with his friend on EARpods during transaction. Gave me faulty unit.

Rating:

4.0

I dud not go inside, however, I can report the woman who proceeded my return was great.

Rating:

5.0

More accurate recording of gas level - I returned the truck with more gas, and I came in with, but was assessed a gas charge and more resulting in $60 of unwanted fees

Rating:

4.0

The person who helped me was nice. My problem is you shouldn't rent a truck with the fuel level below 1/4 tank... Also the steering was really sloppy... Meaning at around 40-50 had a lot of play. I've driven many bigger trucks and I had to fight the steering wheel someone should look at it... I was in a hurry dropping it off otherwise I would've told the person I dropped it off to. It was clean but the well maintained part is subject...

Rating:

5.0

Excellent experience! Thank you.

Rating:

5.0

Very friendly courteous helpful

Rating:

5.0

U-Haul worked with us all the way through. We flew in from MN to AZ in a storm. We were late but U-Haul was with us all the way through. Excellent experience !

Rating:

5.0

The entire process went very well. The only reason I said we didn’t recommend enough containers is because my husband decided how many he wanted and he didn’t have enough. That was not a U-Haul. I will say the gal in Scottsdale that brought the boxes and then picked them back up. Did a fabulous job. She was wonderful so kudos to her.

Rating:

5.0

Could not get my blue tooth to connect but overall great value

Rating:

5.0

Best check in experience I have ever had

Rating:

3.0

I brought a trailer that I rented back in a matter of 3 to 4 hours after use. The young man unhooked the trailer on Dec. 23 @ 5:02pm or minutes after. I asked if I need to do anything else and he said "you're all good boss". On Dec 28 I received an email stating that I had NOT returned the trailer and it will be reported stolen. I tried calling this u-haul store several times before finally speaking with a person in the central office who still could not reach them. I had to leave work and miss time to go take care of this "MISTAKE". I still ended up having to pay the daily rental, but not the extended days, but who is going to pay for me leaving work to take care of this and my gas and mileage? If this is the way to conduct business at this location I will not recommend it to anyone.

Rating:

5.0

No, everything was perfect

Rating:

5.0

Excellent, Thanks Juan Cruz

Rating:

5.0

Merry Christmas to Robert and all His Crew. Keep up the Great service. Juan Cruz

Rating:

5.0

Great service. Thank you.

Rating:

5.0

nothing we got it at 430 sat and had it back sun at 2pm all went well

Rating:

5.0

I feel U-Haul uses a bait and switch strategy to lure renters, advertising a low truck rental fee and then starts adding fees: a mileage estimate, inflated gas price, extra insurance. I rented a truck for “$39.99” and paid over $100 for a local move involving less than 20 miles. Feels like a scam.

Rating:

4.0

Better signage as to where to return and empty the return spots promptly when completed. No one came out and I had to go in to get someone but that person was helpful.

Rating:

5.0

Only thing that could have been better was the initial check in process. It was the first time I used storage facilities in my life and I didn't understand the process to arm/disarm the alarm via the kiosk (nor where it was located). A simple walk through would have gone a long way to ease my difficulties on my first visit.

Rating:

5.0

This is a very large property. It was very confusing finding where to check in to get the rental truck.

Rating:

5.0

I was super impressed with the support I received using Uboxes to move from AZ to UT. It wasn’t problem free but I had excellent Uhaul support from beginning to end and I was impressed with every person I worked with from Scottsdale and Salt Lake facilities. I can highly recommend using Uhaul for a semi self service move!!

Rating:

5.0

Great service , Thanks Robert and your Crew. Juan Cruz

Rating:

5.0

I checked in at the desk to rent my u-haul this time. Last time I used the app to self-check in. The experience of working with a human was 1000 times better! I was seriously ready to stop using u-haul because of the app. It has a long long way to go before it can match the speed, simplicity, and assurance of working with a person. It took all of 5 minutes to checkin at the desk, while the app took me over 30 minutes and I was frustrated out of my mind. My suggestion: do not promote the app until it is rock solid and actually gives a comparable experience.

Rating:

5.0

The GM is outstanding!

Rating:

2.0

The check in and check out process sucks!

Rating:

5.0

Everything worked out smoothly. From ordering my Upod and delivery, to my new place. Highly recommend!

Rating:

5.0

A brand new facility, close to home and our warehouse, very convenient. Friendly staff, great vehicle, easy pick up and drop off. We will use them every time we rent from U-Haul.

Rating:

5.0

Easy to book same day and pick up the equipment and start moving. The front desk associate was very helpful.

Rating:

5.0

Everyone was super helpful, very nice and fast and efficient. I would recommend going here. Best U-Haul experience ever.

Rating:

2.0

The cargo van was in great condition, no issues there. Pick up was easy. But I’m very disappointed in the return. U-Haul could not find my reservation in the system, was not able to issue a refund for the boxes I brought back and on top of that charged me for around 200 extra miles and charged me an extra $100 or more. I had to file a claim while they sort this out. Not a great experience.

Rating:

5.0

The 10 ft truck with over 83,000 mile looked worn out. The box had a roof leak resulting in water on the floor when picked up.

Rating:

5.0

I was unhooked and out in under 5 minutes. Very pleasant employees

Rating:

5.0

I thought prices were false advertisement

Rating:

5.0

Excellent!

Rating:

5.0

Great experience with the staff at the rental location. The truck was new and vey clean. An overall great experience!

Rating:

5.0

Excellent service. Easy reservations, easy pick up & convenient return. In & out—no delays. No need for improvement.

Rating:

4.0

First: finding the instructions for check-in process were not easy to find. The PDF for the facility is huge and takes forever to download, so I couldn't wait for it. Also, it isn't friendly for a smart phone. U-Haul tries to drive the whole experience through the smart phone app, but then doesn't make the smart phone app work well. Second, after going into the office, the staff was really unhelpful. The guy was reclining at his chair (he, nor anyone else seemed busy), and I obviously didn't know what I was doing. But it was like pulling teeth to try to get information from him. He would answer questions, but I had to keep asking questions to get any answer (and they were always short answers). Biggest detail he didn't explain: make sure you check in and out of the storage unit at the keypad at the front door of the building, or at the keypad in the drive bay. It seems like it would be super easy to have a simple script that they follow just like when you check into a hotel. Here's where you park, here's how you get to the room, here's the pool, workout facility, and elevator, etc. So confused why this is not implemented? This seems like a process/management issue - not a staffing issue in my opinion.

Rating:

5.0

Honestly, I wish that U boxes were a little bigger. This was absolutely a seamless process and it arrived five days early! We had to use a POD because of the size of some of our items, and the customer service wasn’t nearly as outstanding as you U-Haul. Kudos to you!!!

Rating:

5.0

Great service, Thanks. Juan Cruz

Rating:

5.0

The folks working there were awesome and the facility is super clean, new and nice. However, the trailer I rented was in pretty bad shape. One of the straps was complete destroyed. I didn't trust it and had to add my own strap. And the one ratchet basically didn't work. I was pretty disappointed in the quality/maintenance of the trailer. When I mentioned it when I turned it in, he said he would make a note of it to get it replaced. I would have appreciated a discount on my rental as the equipment really wasn't want I paid for. Thanks, Craig

Rating:

5.0

Honestly everything was wonderful and couldn't have went smoother

Rating:

5.0

Everyone was very helpful and they worked with me trying to find a location closer to me.

Rating:

5.0

Fast, convenient and professional service. Always newer and clean trucks and vans available. Love the location.

Rating:

5.0

Tiff. Thank you

Rating:

5.0

Prefect customer service - kind, helpful and efficient! Every part of the process was smooth and met or exceeded my expectations. Thank you

Rating:

5.0

in and out in 5 minutes. Easiest turn in experience i could imagine.

Rating:

5.0

So I want to ensure to give credit where it is due, Jennifer Allman at store 822085 was just amazing. She legit sat with me 3 hours trying to make calls to fix things, she even helped me get it all fixed with me not there she does everything in her power to ensure this was better for me. My service was not great but she deserves to be recognized because id send some one to her over and over. She needs a raise!!! She was friendly, knowledgeable, amazing person, and went out of her way for me. Please give her the credit she deserves!!!! She went above and beyond

Rating:

5.0

Perfection. HUGE parking lot, plenty of space to turn around etc. Pulled up, guy came right out, unhooked, sent us on our way, receipt in e-mail.

Rating:

2.0

Not very happy with the original delivery of the box in Apache Junction. It was supposed to arrive on Tuesday, October 29. There were problems at U-Haul‘s end and they rescheduled it for Wednesday, October 30 between 11 AM and 1 PM in which the box did not arrive Till I believe 2:30 PM not very happy with that. We had people all lined up that actually came in from out of state for only a couple days to help load this. Every time we called U-Haul every customer service representative mentioned how they were having online computer issues. One customer service representative even told us the Box would be there in an hour without even looking at the driver’s location to see where they were at. Once they looked at the location after my daughter asked them about that. They noticed that the driver was only 15 minutes away, not one hour away. So was not happy about this whole situation hopefully will be happier with the delivery at the other end in Indiana.

Rating:

5.0

professional & courteous

Rating:

5.0

Ruben, thanks for all the hep. Juan Cruz

Rating:

5.0

Keep doing what you’re doing Very well spoken & friendly Great communication skills

Rating:

5.0

Very knowledgeable and helpful

Rating:

5.0

This was by far the best customer service experience I have had yet with U-Haul. Ruben contacted me first to tell me what happened, and he followed up until the issue was resolved. It was a really annoying mistake of my box breaking, but the Ruben fixed the problem clearly and efficiently. Robert oversaw everything to make sure I was taken care of well by the U-Haul staff and movers. They arranged everything so I could come in, and did not make fun of me for bringing my kids. I was really impressed because it was the mistake of U-Haul at a different location in the first place, but they fixed it so that it was not a problem for me. I really liked their kind help, and efficient problem-solving… really great service.

Rating:

5.0

Very easy pick up and drop off.

Rating:

5.0

The staff and manager here have been excellent. I have rented a couple of trailers as well and the service is fantastic. In fact, I just moved all my stuff from another storage facility to U-Haul because I have been so happy with their service, and I hate moving.

Rating:

5.0

Awesome people who dropped off and picked up our pods. Very friendly and fast. They reminded me to about scheduling and check text msgs and answering the phone. One greatly appreciate UHaul!

Rating:

5.0

As always, Thanks for all the Great help. Juan Cruz

Rating:

5.0

Need more parking spaces in front of the office/store….just 2 non handicap spots.

Rating:

5.0

Wonderful staff amber and robert

Rating:

5.0

Staff was amazing , the indoor storage was the best

Rating:

5.0

This is an excellent facility! Highly recommend to anyone who may be unsure.

Rating:

5.0

Real pros

Rating:

5.0

This is a brand new and top notch facility. I highly recommend it to anyone looking for short-term or long-term storage needs.

Rating:

5.0

Robert has a terrific attitude team and facility

Rating:

5.0

I recommended 100%. My Casa painting was there for a few years never ever had any issues with other people renting there or U-Haul. Office people really nice and polite. 😊 Thank you U-Haul and all the pro Crew.