Customer Reviews for U-Haul Moving & Storage of Pittsfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pittsfield

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Frank B. on

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It’s seems that your business at this location is busy and would recommend more staff. The gentleman I had was great. I know overhead is important but I believe this location is and will be a busy store and it seems to be growing. I did have a very good experience...

Kevin N. on

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Barry C. on

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Dan F. on

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Sandra W. on

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Staff were very pleasant and helpful

Debroah J. on

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Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Keith S. on

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Donald E. on

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Vincent G. on

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Thomas L. on

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Julian C. on

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john D. on

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Joseph T. on

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I've visited over 40 U-Haul locations over the past 50 years. This is by far the nicest U-Haul location that I have ever visited.

Craig B. on

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We dropped the rental truck off after hours (we will much later than expected because the people who were supposed to load the truck were 3 hours late). It was dark and raining and very difficult to determine what we were supposed to do to drop off the truck. Trying to read what the web site is saying on a cell phone in this conditions is challenging.

Drew F. on

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Dan F. on

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The motorcycle trailer I reserved was not available

Michael L. on

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Representative were not friendly

Jennifer W. on

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On the location rate I would've rated higher if it hadn't been for the fact the employee who checked my rental back in didn't add an extra 50 miles. Then I had to call and have it adjusted. Thankfully the truck was still there. I didn't realize it until after I left because that's how long it took for the email of the receipt to reach my email.

John I. on

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Other than the extra charge for the insurance I didn't want, everything was great.

Althea H. on

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Rachel C. on

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Reserved a truck two and half weeks before my move. Called me four hours before my pick up time to tell me they had nothing for me. Went to their lot, and it was pretty full of trucks. Highly dissatisfied.

Andrew R. on

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The location itself was fine but trying to get a truck at this location was definitely a nightmare. We booked a truck in North Adams, MA on Aug 22 for Sept 1, and was told on Aug 31st our closest truck was located in Cohoes, NY over an hour away from North Adams! We had to call Uhaul several times to get the truck in Pittsfield. I don't understand why you would call someone the day before they need your equipment to tell them the only equipment is located an hour away out of the way? I have used Uhaul many times and this was the worst experience I have ever had with you. I do not want to blame the staff at the Pittsfield location for this.

Michael D. on

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Ann Marie C. on

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I had reserved a 10 ft truck and when I arrived the truck given to me was a 15 ft truck. Due to the small streets I had to navigate for my move, this was a real challenge. The lack of guaranteed reservation for what you order is seriously problematic and makes me rethink using UHaul in the future. I was moving in a large city where timing is critical and there is no room for overbooking or lack of availability of vehicles. In this instance, I'm not sure why the shift was made as there were several 10 foot trucks on the lot that day. The staff at the UHaul were professional and helpful, but no explanation was made. They kept insisting that my reservation was for the 15 ft truck, but I could see on my reservation online that it was a 10 ft. The reservation snafu was the reason for the rating of 3 overall.

Peter B. on

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the company rented out the truck I reserved and I only knew because I called the day before with a question. then I was forced to get another truck from a different location over an hour away from me! then when I wanted to drop it off, the drop off location that was chosen BY THEM was closed or full so they tried to again make me drop it off at a location that was an hour away from me. to top it off the compensation they gave.... $50 off my $700 trip and 11 extra miles !!! WORST EXPERIENCE EVER!!

Eric S. on

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This location was able to quickly meet our needs.

Eric S. on

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My contract price was much higher than the price quoted on the U-Haul website. I was also charged an additional fee after returning the trailer.

Sally L. on

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Sent me to a location 22 miles from where I reserved the trailer and the lights didn’t work so we lost an hour while they finally got them fixed.

Alteric M. on

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Justine was very helpful.

TIMOTHY J. on

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Your return policies are cumbersome and don't work. I tried to share my location and it wouldn't work, so I was unable to check in when I wanted to, was consequently charged $20, and had to make another trip to the dealer to get the charge reversed. And I took this truck with a gas gauge which read full, drove it exactly five miles, and it took three and one half gallons of gas to fill it. Then I was told I lied. This is probably my last U-haul experience.

John C. on

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Magnificent

Cathy D. on

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Service was superb

Peter K. on

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John J. on

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Pickup point was out of the way

Tom J. on

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Great customer service and they got the hitch in the day after I ordered it.

Jonathan B. on

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All employees, from the newest one to the GM do a great job.

Michael O. on

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Second summer using storage for Williams College student. Recommended.

Anthony L. on

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Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Mark L. on

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You guys are so kind. Thank you for the great service

Jeffrey D. on

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Thank you.

Sabrina C. on

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I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what’s shown. Lost my business

STEVEN B. on

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OUTSTANDING IN EVERY ASPECT

Wayne G. on

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Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

STEPHEN P. on

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All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

Denise P. on

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I have no complaints, clean plenty of lighting Staff was friendly

Carla d. on

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Clean Facility and friendly service

James D. on

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I was very pleased with the service,andfull explaination of thecontract

Jean S. on

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SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Georgia H. on

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Checked out on the 8th ,and still paid full price for the month. Rip offs!

Douglas B. on

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Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Patty m. on

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I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Levar E. on

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Sheila S. on

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The facility is great - just wish there were an elevator to get to the 2nd floor.

Anna B. on

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Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Michael N. on

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Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Thomas H. on

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Greg was always so helpful and Justine as well

R W M. on

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O

john h. on

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Very good service

David F. on

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Thanks Justine, very nicely run facility!

Suzanne P. on

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Clean facility

Terri B. on

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Excellent service

Lisa F. on

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Kind and courteous-thank you!

Dawn F. on

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My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Phillip F. on

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The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

William K. on

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Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

courtney k. on

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Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

Barbara H. on

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The staff was wonderful

Michael S. on

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Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Kate S. on

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Excellent customer service! Friendly and helpful every time I needed something!

Louise B. on

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Met all my expectations

BOB M. on

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Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommended

Vincent P. on

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A very helpful staff.

Eric B. on

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Great Service! Thank You

Dennis H. on

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I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Keith T. on

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n

Valerie B. on

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Great team and a great manger, the facilities are great.

patricia o. on

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Staff was great and facility very clean

Diane L. on

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Took a while to check in for our rental space even after the online “precheck” but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Billy S. on

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Great people !

Warren C. on

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My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Debbie P. on

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Very nice facility with great staff

richard m. on

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Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

Bonnie M. on

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Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Anthony V. on

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My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Kelli H. on

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Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Bryan R. on

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Staff was very friendly,helpful and professional. Please give a round of coffees from me.

bruce a. on

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Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!