U-Haul Moving & Storage of Pittsfield

1355 reviews

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Get more staff so that there's not one person handling all customers. Be ready for the time I reserved equipment. If I'm renting a trailer, clean the snow out of it.

MICHAEL C. 
Rating:
5.0

Very friendly and helpful service! Thanks!

David K. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Pleasure to work with!

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

This is really an excellent location. BUT it was not the location that I selected in my reservation, and it was located 40 minutes away. I received a phone call about the change of location after making my reservations, and it was one of the worst customer service phone calls I have had in my life. The woman was completely unhelpful and I cancelled my order on the phone. Then I reserved another UHaul truck at my preferred location, and it was again changed to this location (and I didn't bother answering the phone when another representative called me about the change). The main UHaul website should be able to determine whether equipment will be available at your selected location, and it should not automatically change you to another location that is far away. This is super basic stuff in the year 2021. Get with it UHaul!

Aaron W. 
Rating:
2.0

All vehicles in New England need snow tires in the winter. I rented the Uhaul to pick up a couch and bring it to my house. The Uhaul got stuck trying to go up the driveway to where the couch was and then again at my home after I unloaded the couch. The tires were totally unable to deal with the snow and I wasted gas, and a lot of time getting the Uhaul unstuck. AND I never did the project that I planned to do at home, because time ran out. I will never rent a Uhaul again, if there is any chance of snow.

LAURIE B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

The manager was extremely helpful and had just a cheerful, friendly personality. The staff member was also very efficient and great to deal with. Please drop them both a kudos .

Todd G. 
Rating:
4.0

Drop off was quick and easy. Facility was spotless. Staff great.

JANET L. 
Rating:
5.0

While I said that the equipment was clean, the extrerior really wasn't. There were several other cargo vans in the lot and they looked like they had all just come from the car wash. Mine didn't. I had to clean the side view mirrors once it got dark because of a thin layer of dirt. The interior was fine. Other than that, the total rental experience was great; the staff was courteous, friendly and professional, and the vehicle was just what we needed.

Edward F. 
Rating:
5.0

Hired movers through uhaul, too, and they were great. Eric and Ronin at fast movers were fast, efficient, and they asked questions about where I wanted things. Would definitely recommend them.

Derek M. 
Rating:
5.0

The policy of threatening $30 charge unless the client pays extra day in 5 days should be changed.

DAVIDW R. 
Rating:
5.0

Convenient to change pick up time on line.

Daniel G. 
Rating:
5.0

Very nice to do business with!

ROBERT K. 
Rating:
4.0

Start the trucks with a full tank of gas. My truck barely had enough gas to get to my loading destination

BRADD E. 
Rating:
5.0

Please upgrade the trailers with lift jack!

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Saralynn T. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Patricia N.  |  Overall Experience 
Rating:
2.0

Not very friendly and had very little to no knowledge about the vehicle and the prices and reason why i charge so much i'm very unhappy with the transaction also vehicle door almost impossible to shot you literally had to slam it for it to actually close to not say driver door open

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

JONAH M. 
Rating:
5.0

quick and easy pickup

GERALD H. 
Rating:
5.0

No Problems

PETER G.  |  First Impressions 
Rating:
4.0

Not require/expect people to have modern cell phones -- I was unable to "scan the barcode on the back of my license".

Josh M. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Execellent service. Friendly, efficient and fast.

Robert F. 
Rating:
5.0

Excellent personal service from both staff members. thanks

alan M. 
Rating:
5.0

Everything went really smoothly. Customer service was excellent. Vehicle was clean and drove well. Thank you.

Gina V. 
Rating:
3.0

Customer did not leave a comment.

ERIK H. 
Rating:
4.0

Customer did not leave a comment.

leiko c.  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Stewart M. 
Rating:
5.0

Representative was very helpful.

Stewart M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney M B. 
Rating:
5.0

Tyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!

Marc D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUDITH A. 
Rating:
5.0

The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.

Barbara J.  |  First Impressions 
Rating:
5.0

Nothing I had professional movers for 2 hours at both locations, a godsend. Diamond was from your list and they were phenomenal, professional, reassuring. Highly recommend them.

Peter F. 
Rating:
1.0

Charges went UP, was told, upon return, I was given "wrong truck", would cost more". Went from $100 to $159 or so. Was not MY error, your customer agents! Very, very rude upon return, by the way. I WOUld like $59 returned to my credit card! Returned rental within within 6 hours (out of 24 hour rental)....stil got whacked!). Would appreciate a call from regional manager.

MATTHEW M. 
Rating:
5.0

Justine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.

SETH P.  |  Overall Experience 
Rating:
5.0

All staff were knowledgeable and helpful. Thank you.

TIMOTHY O.  |  Overall Experience 
Rating:
2.0

Better speech to customers. Cursing isnt necessary in front of anyone. Large location for drop off.

GINA B. 
Rating:
4.0

This location was fine. We reserved a 20' truck at a location 1 hour from our residence because this size truck was not available closer to home. We drove to the pick up location only to find no 20' truck. After contacting U-Haul, we were told there were no 20' trucks available within a 2 hour drive. We waited 2 hours for this location to open only to rent a 15' truck. Consequentially, we had to make an extra 8 hour trip to finish the move. Not Happy!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Jorge O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Clerks are in back corner behind displays. Should be closer to entrance

ANDREWR B. 
Rating:
4.0

Customer did not leave a comment.

Logan B. 
Rating:
5.0

Very easy and contact free.

George S. 
Rating:
5.0

I know storage isn’t a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!

megan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JRC R.  |  Overall Experience 
Rating:
5.0

The Westfield office was TERRIBLE. Had reservation for truck there for 5 days ahead. Callrd at 7am to make all was set and THERE WAS NO TRUCK THERE. Guy was all attitude about it and less than helpful. He is lousy for your business. Drove all the way to Westfield only to then have to drive to pittsfield.

THERESA H. 
Rating:
5.0

Excellent service by front desk

GARY T. 
Rating:
5.0

Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.

Sharon M.  |  First Impressions 
Rating:
5.0

Everytime that we have used this location all the staff has always been friendly and will to help or answer any questions you may have. 😃

KELLYANN B. 
Rating:
3.0

Price was fair. Check in staff was very helpful. Drop off person was gruff. I don't like having to check for damage by myself using the app.

raymond F. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
3.0

I called the day before my pickup to ensure that my secondary driver could pick up the van without me and was reassured he could, but when he arrived that was not the case. I was forced to leave my packing to drive out, keeping him waiting, wasting almost an hour of daylight and his and my time. The system was clumsy, with me being asked to follow links that did not work to post photos of our drivers' licences despite the fact that I had gone through the laborious effort to photograph them and post them to the rental order the day before. Also I had to give up on the 24/7 because it was overly cumbersome and my other driver was not going to have my phone with him when he picked up the van. Frankly, the reason I had to change my move to a day later was because I spent so much time on the website trying to get the rental order in and reach the phone number, all for nought, that I lost too much time packing and had to postpone. Then we used more miles and cost more me more money because it was too much hassle to return the van after hours so he had to take it home and then drive back the next morning. Your systems need to function better. (I wonder what happens when someone does not have a smartphone?)

Lisa N. 
Rating:
5.0

Friendly ,helpful and cordial

JUSTINE B. 
Rating:
4.0

Signing in and checking out needs some improvement. Otherwise okay

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
5.0

The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.

John H.  |  First Impressions 
Rating:
5.0

It was a positive, easy, professional experience. A woman made my reservation in person at the store. She did everything very well. Pick-up and drop off were handled by the same young man and he was excellent!

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Uhauls Phone answereing process is abysmal. Hold times were over 20 minutes and no on could answer or resolve an issue. They kept sending me to another phone number where I had to hold for 15-20 minutes. The rep in white plains did not receive in some additional rental items properly (dolly and blankets) which were in the back of the truck. I had to spend over an hour with 3 reps to get this taken care of.(one rep was helpful) although I never received a written confirmation it was finalized. For this reason alone I would consider using another company.

JAYIRA K. 
Rating:
3.0

Well start by not ripping people off. I drove 5 times from my old place to my new place at 2.8 miles round trip.. rounded thats 3 x 5.. 15 miles plus trip from and 2 the uhaul store which is about another 4 or 5 miles. That makes 20.. however you charged me for 54 miles. Was warned about this happening and didnt realize till I got home.

Jared W. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

The folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!

Michael H.  |  First Impressions 
Rating:
5.0

The oil change service light was on it lights up over the milage - it was inconvenient - but it ran fine

DOROTHY L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

I tried several times to contact the facility via their phone number to alter our storage reservation, but got transferred to U-Haul's Help Desk instead and couldn't contact anyone on-site. Our needs were met just fine on check-in, but I would have liked to have known that in advance. Overall, a good experience except for that.

Michael H. 
Rating:
5.0

Cargo Van back deck was dirty which was surprising because prior rental I had very clean vans.

JOHN A. 
Rating:
5.0

The only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.

Steve B.  |  Overall Experience 
Rating:
5.0

Always plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.

Esther B.  |  Overall Experience 
Rating:
5.0

The truck was ancient, clean but ran terribly

ESTHER B. 
Rating:
5.0

I want to say a special thanks for Brian. He was so helpful and guided me to making the definitely right choice for my project. He was friendly, informative, and thoroughly helpful. I am very glad that Brian was on the desk when I arrived.

Patricia L. 
Rating:
2.0

The rental process was fine, the Lady behind the counter was professional and friendly, when we returned the truck the Guy that checked it in was Un-Friendly ,Rude and doesn't belong in that position..

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

All employees were top notch!! Would highly recommend!!

robert L. 
Rating:
5.0

Have more help at hand

Scott G. 
Rating:
3.0

We were exhausted after a long day when we returned the truck. There was a couple in front of us and it seemed to take an inordinately long time to wrap up with them as d get to us. But maybe there were challenges with that rental. The staff here did not seem as attentive as those in Boston however.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
4.0

Put a sign at the return area telling where the key drop is.

Edward F. 
Rating:
4.0

Customer did not leave a comment.

LEON M. 
Rating:
5.0

Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.

Billie R.  |  Overall Experience 
Rating:
5.0

I am sending you the name of the small moving company that did all of our lifting and wrapping. Your staff were friendly and helpful. Could feel smiles despite the masks.

Peter F. 
Rating:
3.0

The car tower was damaged on both sides pretty bad and the straps loosened up during the trip to point we had to pull over and readjust them.

BROCK K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Nothing - Perfect experience. Your staff is great at Pittsfield!

DONALD H. 
Rating:
2.0

Waited in line for about 15 minutes before I was waited on. They did not have the size truck I wanted.. the man that works outside cleaning trucks was not friendly at all.. my first experience was not a good one..

LORI J. 
Rating:
5.0

Customer did not leave a comment.

Katherine O. 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefanie W. 
Rating:
5.0

There was an easy, quick drop off. No problems. Attendant was very nice.

MORI T. 
Rating:
5.0

Was a good experience.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Author P. 
Rating:
5.0

A+++ SERVICE. Highly recommend

Steven D. 
Rating:
5.0

Upon return - outside staff checking the vehicle back in was not wearing a facemask.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Highly recommend! Service was friendly, professional and customer-focused.

EIRAN G. 
Rating:
5.0

Customer did not leave a comment.

JEAN-YVES D. 
Rating:
5.0

Fast service! Great staff! Wonderful easy experience start to finish! Thank you John & Chell Powers

john P. 
Rating:
4.0

More than one associate at the rental counter in the morning would be helpful. Masks for the outside employees should be worn while interacting with customers. Safety guidelines might not require this, but it would be good optics, at minimum.

Edward H. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
1.0

They called to confirm the reservation the day before pickup and had the wrong time. I had reserved for 10 am and they were saying 1 pm. I had an e-mail stating 10 am, but the clerk argued with me that another family must have reserved the truck. I was not able to get into the apartment after 12 noon, so had to go back another day when the owner was available to meet me.

Sue D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN T. 
Rating:
5.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Customer did not leave a comment.

ELLEN B. 
Rating:
5.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

Customer did not leave a comment.

MELITZA M. 
Rating:
5.0

The truck had an issue with rear brake light and turning light not working on one side,

Douglas C. 
Rating:
5.0

This was a very smooth transaction (for reservation, pickup and drop off). Great staff and the prices are very reasonable. Thank you for your help!

LOUIS S. 
Rating:
3.0

Not enough staff. Very long wait time even with checking in online. Equipment that was ordered was not on the truck. Online check in took close to a half hour.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Excellent service and van

LONNIE K. 
Rating:
4.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Everyone at this location is fantastic!! Always helpful, professional and friendly. ...and I've rented here at least a dozen times. They're great!

DOMINIC P. 
Rating:
4.0

OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.

Christian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda A.  |  First Impressions 
Rating:
3.0

The manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they’re doing the floors when there was no signs letting us know this. He was rude and used profanity’s was toward us. Justine was always extremely friendly extremely helpful but it’s a shame because the rest of the staff sucks

Erica N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven H.  |  Overall Experience 
Rating:
4.0

Very helpful people, great facility.

Steve B.  |  First Impressions 
Rating:
4.0

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Christopher G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia t.  |  Overall Experience 
Rating:
3.0

Rudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd K.  |  First Impressions 
Rating:
1.0

Worst overall experience I’ve ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.

Lana H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole R.  |  First Impressions 
Rating:
3.0

Expected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.

Linda K.  |  Overall Experience 
Rating:
5.0

We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! Thank you!

megan s.  |  First Impressions 
Rating:
5.0

Clean friendly and helpful!

Lisa F.  |  Overall Experience 
Rating:
5.0

I had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.

jack l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John D.  |  First Impressions 
Rating:
4.0

Truth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.

Richard K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg K.  |  Overall Experience 
Rating:
5.0

Justine and staff do a remarkable job. professional and friendly.

Mark B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

heather s.  |  Overall Experience 
Rating:
5.0

While the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.

Glenn O.  |  First Impressions 
Rating:
5.0

We were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.

Randy M.  |  Overall Experience 
Rating:
3.0

I did not get my change back. Don't know why they don't have enough money in the cash box to give change

EDWARD C.  |  Overall Experience 
Rating:
5.0

The one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.

brittany o.  |  Overall Experience 
Rating:
4.0

The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!

Alexa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Toni s.  |  Overall Experience 
Rating:
5.0

Justine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I’ve seen yet.

Patricia B.  |  Overall Experience 
Rating:
5.0

Justine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.

Jessica C.  |  Overall Experience 
Rating:
5.0

Great storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.

Amy M.  |  Overall Experience 
Rating:
5.0

All around amazing facility and staff. I recommend it highly.

ELLEN M.  |  Overall Experience 
Rating:
5.0

Thank you,it was a pleasure doing business with Pittsfield Mass u-haul

Cheryl w.  |  Overall Experience 
Rating:
5.0

I'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.

james S.  |  Overall Experience 
Rating:
5.0

Justine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!

Jodi T.  |  Overall Experience 
Rating:
5.0

In The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.

Theresa H.  |  Overall Experience 
Rating:
5.0

The employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you

jeff d.  |  Overall Experience 
Rating:
5.0

Staf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.

RICHARD M.  |  Overall Experience 
Rating:
5.0

Thank u

Roger H.  |  Overall Experience 
Rating:
5.0

The staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.

tia v.  |  Overall Experience 
Rating:
5.0

Best around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.

William N.  |  Overall Experience 
Rating:
5.0

The facility was very clean and easily accessible.

Francis S.  |  First Impressions 
Rating:
5.0

The representative was extremely helpful and nice

Michael R.  |  First Impressions 
Rating:
5.0

Very helpful staff

ehrin t.  |  First Impressions 
Rating:
5.0

First class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.

MICHAEL W.  |  Overall Experience 
Rating:
4.0

Only complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple

Maria T.  |  First Impressions 
Rating:
5.0

I was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.

john d.  |  Overall Experience 
Rating:
5.0

Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

Mark A.  |  First Impressions 
Rating:
5.0

The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!

alicia a.  |  Overall Experience 
Rating:
5.0

This was a great experience, the facilities were great and really well run. Thank you!

Valerie B.  |  Overall Experience 
Rating:
5.0

Superior service and facility. We simply no longer need it.

Jean r.  |  Overall Experience 
Rating:
5.0

Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Debroah J.  |  Overall Experience 
Rating:
5.0

Justine was very helpful.

Alteric M.  |  Overall Experience 
Rating:
5.0

All employees, from the newest one to the GM do a great job.

Jonathan B.  |  First Impressions 
Rating:
5.0

Second summer using storage for Williams College student. Recommended.

Michael O.  |  Overall Experience 
Rating:
5.0

Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Anthony L.  |  Overall Experience 
Rating:
5.0

You guys are so kind. Thank you for the great service

Mark L.  |  First Impressions 
Rating:
4.0

Thank you.

Jeffrey D.  |  Overall Experience 
Rating:
1.0

I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what’s shown. Lost my business

Sabrina C.  |  First Impressions 
Rating:
5.0

OUTSTANDING IN EVERY ASPECT

STEVEN B.  |  First Impressions 
Rating:
5.0

Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

Wayne G.  |  First Impressions 
Rating:
5.0

All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

STEPHEN P.  |  First Impressions 
Rating:
5.0

I have no complaints, clean plenty of lighting Staff was friendly

Denise P.  |  Overall Experience 
Rating:
5.0

Clean Facility and friendly service

Carla d.  |  First Impressions 
Rating:
5.0

I was very pleased with the service,andfull explaination of thecontract

James D.  |  First Impressions 
Rating:
5.0

SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Jean S.  |  First Impressions 
Rating:
3.0

Checked out on the 8th ,and still paid full price for the month. Rip offs!

Georgia H.  |  Overall Experience 
Rating:
5.0

Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Douglas B.  |  First Impressions 
Rating:
2.0

I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Patty m.  |  Overall Experience 
Rating:
5.0

None

Levar E.  |  First Impressions 
Rating:
4.0

The facility is great - just wish there were an elevator to get to the 2nd floor.

Sheila S.  |  First Impressions 
Rating:
5.0

Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Anna B.  |  Overall Experience 
Rating:
5.0

Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Michael N.  |  First Impressions 
Rating:
5.0

Greg was always so helpful and Justine as well

Thomas H.  |  Overall Experience 
Rating:
5.0

O

R W M.  |  Overall Experience 
Rating:
5.0

Very good service

john h.  |  First Impressions 
Rating:
5.0

Thanks Justine, very nicely run facility!

David F.  |  Overall Experience 
Rating:
5.0

Clean facility

Suzanne P.  |  Overall Experience 
Rating:
5.0

Excellent service

Terri B.  |  Overall Experience 
Rating:
5.0

Kind and courteous-thank you!

Lisa F.  |  First Impressions 
Rating:
3.0

My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Dawn F.  |  Overall Experience 
Rating:
5.0

The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

Phillip F.  |  Overall Experience 
Rating:
5.0

Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

William K.  |  First Impressions 
Rating:
5.0

Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

courtney k.  |  Overall Experience 
Rating:
5.0

The staff was wonderful

Barbara H.  |  Overall Experience 
Rating:
5.0

Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Michael S.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Friendly and helpful every time I needed something!

Kate S.  |  Overall Experience 
Rating:
4.0

Met all my expectations

Louise B.  |  Overall Experience 
Rating:
5.0

Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommended

BOB M.  |  Overall Experience 
Rating:
5.0

A very helpful staff.

Vincent P.  |  Overall Experience 
Rating:
5.0

Great Service! Thank You

Eric B.  |  Overall Experience 
Rating:
4.0

I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Dennis H.  |  Overall Experience 
Rating:
5.0

n

Keith T.  |  Overall Experience 
Rating:
5.0

Great team and a great manger, the facilities are great.

Valerie B.  |  Reservation 
Rating:
5.0

Staff was great and facility very clean

patricia o.  |  Overall Experience 
Rating:
5.0

Took a while to check in for our rental space even after the online “precheck” but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Diane L.  |  Reservation 
Rating:
5.0

Great people !

Billy S.  |  Overall Experience 
Rating:
5.0

My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Warren C.  |  Overall Experience 
Rating:
5.0

Very nice facility with great staff

Debbie P.  |  Overall Experience 
Rating:
4.0

Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

richard m.  |  Reservation 
Rating:
4.0

Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Bonnie M.  |  Overall Experience 
Rating:
5.0

My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Anthony V.  |  Reservation 
Rating:
5.0

Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Kelli H.  |  Overall Experience 
Rating:
5.0

Staff was very friendly,helpful and professional. Please give a round of coffees from me.

Bryan R.  |  Overall Experience 
Rating:
5.0

Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!

bruce a.  |  Overall Experience 
No reviews have been submitted for this location.

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