Customer Reviews for U-Haul Moving & Storage of Plainfield

Rating:

5.0

Johanna was very friendly and knowledgeable….

Rating:

1.0

This place should be shut down. I purchased a storage unit in July 2023 came to to retrieve my items a year later everything was completely damaged to a rat infestation. I have video of closing out the storage unit and a employee apologizing for the damage of my items telling me to not worry about the items and that they will take care of removing my items. Mind u I had insurance for the unit which I paid every month through auto pay. I quickly reported a claim which I was denied stating I caused my own damage 🤬 I contacted the store manager leaving numerous messages. This site is a homeless shelter people are living in the units let alone renting them. The place is disgusting I will never recommend this business to anyone. After closing out my unit I continued to be billed for the damaged property.

Rating:

4.0

Truck was clean but old (133K). There were mechanical issues namely, it had a loud exhaust and engine tap along with a tricky transmission. Probably should have not been in service to be honest. Place was busy & understaffed but the guys working did the best they could.

Rating:

5.0

Very helpful and kind staff. Return process was simple and fast.

Rating:

5.0

All good

Rating:

3.0

Attendant were very efficient and friendly. Location was fairly seedy / rough area. The equipment was in poor shape (one tire was very low on air and balding, and trailer was very dirty and had remnants of construction debris / roofing material in it). Will seek a better physical location and supplier with better maintained equipment next time.

Rating:

1.0

I would never use this U-Haul company for nothing ever again in life rude unprofessional giving out wrong information not acceptable total poor customer service

Rating:

5.0

excelente servicio.

Rating:

3.0

Attendant were very efficient and friendly. Location was fairly seedy / rough area. The equipment was in poor shape (one tire was very low on air and balding, and trailer was very dirty and had remnants of construction debris / roofing material in it). Will seek a better physical location and supplier with better maintained equipment next time.

Rating:

1.0

I would never use this U-Haul company for nothing ever again in life rude unprofessional giving out wrong information not acceptable total poor customer service

Rating:

5.0

I didn't have a problem at all

Rating:

5.0

Amables y buen servicio

Rating:

5.0

No issue. Johanna G. was a pleasure to work with, and very knowledgeable.

Rating:

2.0

I rented a motorcycle trailer when I picked the trailer up I was in a little bit of a rush and didn’t look at it one of the tire rims was so rusted. I don’t even know how it stayed on the trailer this trailer when I got to my destination and looked at it had no license plate on it so not only did you give me an unsafe trailer that I probably could’ve killed someone or been killed or totaled what I had in it because you gave me unsafe and unregistered so unprofessional and so dangerous and pretty much when I went back that I laughed at me and didn’t even go look at the trailer and I brought it back a day early and they charged me for the extra day still

Rating:

1.0

I arrived at 6am because that was my reservation time. Mind you I biked there because I had no one to take my car (6 miles). I got an error on my app saying to call customer service. I found out they forgot to leave the key for me in mobile pick up. I waited till I saw an employee around 6:20. The employee walked past me and went in the employee entrance. They got a coffee then yelled at me to stop knocking on the door, told me to wait till 7, then left. I was late to where I needed to be because I had to wait. This was all very inconvenient. I would like a small refund to make up for the time of work that I lost. I do not want credit for next time either, I don’t plan to use uhaul again unless I get some kind of refund.

Rating:

5.0

Nothing… It was great (associate & equipment) …

Rating:

5.0

Maybe let us know what side is the gas cap location

Rating:

5.0

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Rating:

5.0

I had a positive experience here, I had an online reservation and when I got there I decided to go into the office. The process was straight forward, no added fees and the guys working the counter were really nice. Once I brought my van back, same easy process to check back in.

Rating:

4.0

Not false advertise ! I was under the impression I would be paying the most maybe $40 there are so many fees I paid $80.

Rating:

3.0

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Rating:

5.0

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Rating:

5.0

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Rating:

4.0

Paperwork indicated more gas than actually in truck. Was charged for 5 gallons of gas plus service charge. Had to go in to correct. No issues with credit.Also tried to call in twice and left on hold. After 10 minutes each time, hung up.Truck clean, check out easy, employees nice.

Rating:

5.0

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Rating:

5.0

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Rating:

4.0

Truck had lots of claim damage stickers on it also beat up trucks

Rating:

5.0

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Rating:

5.0

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Rating:

3.0

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Rating:

3.0

I WAS CHARGED TWICE $123 ON MY CARD

Rating:

5.0

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Rating:

5.0

No problems at all Nice service 💯/💯

Rating:

1.0

Got over charged for services

Rating:

5.0

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Rating:

5.0

Excelente

Rating:

5.0

Excellent communication? Friendly workers, truck was spotless! Almost on Empty but got $7 credit

Rating:

4.0

Truck had lots of claim damage stickers on it also beat up trucks

Rating:

5.0

Joanna and her staff were very friendly and very professional and helpful. I would definitely recommend this location to others.

Rating:

4.0

Paperwork indicated more gas than actually in truck. Was charged for 5 gallons of gas plus service charge. Had to go in to correct. No issues with credit. Also tried to call in twice and left on hold. After 10 minutes each time, hung up. Truck clean, check out easy, employees nice.

Rating:

1.0

Got over charged for services

Rating:

5.0

No problems at all Nice service 💯/💯

Rating:

3.0

I WAS CHARGED TWICE $123 ON MY CARD

Rating:

5.0

I had a positive experience here, I had an online reservation and when I got there I decided to go into the office. The process was straight forward, no added fees and the guys working the counter were really nice. Once I brought my van back, same easy process to check back in.

Rating:

4.0

Not false advertise ! I was under the impression I would be paying the most maybe $40 there are so many fees I paid $80.

Rating:

2.0

Truck had a Gatorade bottle in the cab. The passenger door gasket was hanging down/off. The blankets were in the cab- green wire tie was broken. Truck only had a 1/4 of a tank of fuel.

Rating:

5.0

Quinta was superb. Polite and professional.

Rating:

5.0

"I want to extend my sincere gratitude for the excellent service from U-Haul. The process was smooth, the equipment was well-maintained, and the customer service was outstanding. Your team made my move much easier, and I truly appreciate the professionalism and efficiency. Thank you for a great experience!"

Rating:

5.0

My representative DARNELL WAS SUPERB!!! From check in to check out he exhibited a wonderful experience. He is friendly, personable, and very professional. Service with a smile goes a longgggg way. Keep up the Great work Darnell.

Rating:

4.0

La manager es una persona muy atenta, lo malo es que solo ella pueden ayudar a resolver algún problema y si ella no está nadie más puede ayudar, lo otro es que no tengo acceso a cualquier horario ya que considero que si pago y tengo mi clave de acceso personal porque no poder entrar a la hora que yo necesite entrar, espero y eso cambien para poder recomendar o yo misma volver a usar sus servicios gracias

Rating:

1.0

The worst U-Haul storage facility that I’ve ever witnessed. They have homeless people staying there overnight sleeping in the storage units & bathroom. Staff is the worst except the Latino that wears glasses & the young man Chris. I was assaulted by a staff member and he called police on me lying about I assaulted him, thank god the Cameras work at front desk. The manager has a crackhead lady name Valerie that cleans up & tells on people about there business, she sleeps on the rolling steps at night. She thinks the U-Haul is hers & she’s super high & drunk everyday in there. There rats 24-7 & cockroach’s the big ones in the summer all in units. The manger listens to the crackhead & gave her the keys to the late payment locks which she got them stolen so it’s a breach of security! She and others smoke in building & bathroom.PLEASE DO NOT USE THIS U-Haul. I recommend anywhere else in the world!!!!

Rating:

5.0

Great helpful staff.

Rating:

3.0

For the money we pay they should not charge us for gas

Rating:

4.0

n/a

Rating:

5.0

Clean the windows on the exterior of the vehicles

Rating:

4.0

He doing what you're doing

Rating:

1.0

No where indicates towards where should we drop the key at very bad experience.

Rating:

5.0

Attendant was very helpful

Rating:

4.0

The only complaint I have is that I ordered a dolly with my U-Haul rental and did not receive it. However, a U-Haul associate rectified it quickly. Thank you!!

Rating:

5.0

Excellent customer care, clean vehicle & friendly staff. Will recommend to friends.

Rating:

5.0

Everything was amazing!!

Rating:

2.0

Get parking

Rating:

5.0

Keep up the good work 👍

Rating:

5.0

Very good service

Rating:

4.0

Good service

Rating:

3.0

Joanna was great she helped me with all my needs

Rating:

5.0

I would definitely recommend and use again

Rating:

5.0

Very Professional and accommodating to help me changed from the original storage to one the fitted my needs better.

Rating:

5.0

Very impressed whith uhaul services

Rating:

4.0

I do not advertise commercial establishments for free, which is why I will not publicly recommend this location to friends. You should talk to the City of Plainfield about its broken glass problem, as it caused a blowout of one of my hand truck tires, delaying my move-out by several days. Also, I lost a caster wheel to a track in one of Plainnfield’s sidewalks. Fortunately, I was able to borrow my ex-wife’s Subaru to complete the move-out.

Rating:

2.0

There are people living in there and every time we go there it’s a mess in the halls. The worst part is there is no elevator. It’s unacceptable.

Rating:

5.0

Very clean bathroom. Everything was great. Once the storage door was ajar at night but overall good.

Rating:

1.0

Staff stares instead of speaking out loud to even acknowledge guests. Front doors locked unnecessarily with multiple, conflicting explanations provided to me and corporate. Zero follow-up from management to resolve issues. Dead roaches and rats in hallway and bathroom, rat feces in storage areas. Listed office hours are not kept, staff freely admits they close early and have verbally reported earlier close times than those listed on the door.

Rating:

5.0

The employees at this facility are amazing itvwas extremely hot during my move they gave me water ice I’m not from the area told me the spots to get food and drinks Would recommend to anyone

Rating:

5.0

It is truly a blessing to have a company like Uhaul in my Plainfield community. The staff Johanna, Eduardo, Angel, Katheryn, and Darneal are the most pleasant, responsible, and professional customer service representatives I have interacted with. Keep up the good work!

Rating:

4.0

Just wish I didn’t have the expensive late fees but storage save my stuff. I would come back again

Rating:

5.0

Everyone was nice

Rating:

1.0

I am the senior citizen. I cannot take that storage spot because it have to go downstairs. I thought that at least I’d be ground level or he would have an elevator so I won’t be taking that spot unless you can give me a unit that’s straight from the street, not downstairs please get back to me or I’ll have to cancel this unit.

Rating:

5.0

Johanna was extremely helpful and informative and made the process very smooth throughout.

Rating:

2.0

No management, Not kids working, no organization of the trailers/ UHual equipment in back of storage entrance , storage entrance blocked with trailer equipment

Rating:

4.0

The manager at this site was simply great to work with

Rating:

5.0

Using the truck to relocate from Cleveland Ohio to Plainfield N.J. was stressful but the pick-up of the Uhaul in Cleveland was a great experience due to the wonderful gentleman that I retrieved the truck from.. Once I arrived in Plainfield it only got better as the Lady there made my transaction experience smooth with giving me customer service!!

Rating:

5.0

Ya es la segunda vez que ocupo las instalaciones y no tengo nada negativo para decir. Prestan un excelente servio, felicitaciones

Rating:

5.0

Buen servicio

Rating:

4.0

Siempre fui bien atendido por el personal en el futuro me gustaría ser su cliente nuevamente fue una grata experiencia

Rating:

5.0

The facility was spacious and well-maintained and the staff was helpful and friendly.

Rating:

3.0

Unit was on the basement with no Elevator Apparently I have been overcharged vacated the space on or about may1

Rating:

3.0

Cost high and never could get smaller unit on lower level

Rating:

5.0

Very intellectual informative professional lady and asset to your business

Rating:

5.0

Los precios de los estorech están caros para el espasio que tienen

Rating:

5.0

Customer service was great

Rating:

3.0

I have a complaint,mice ate thru my things

Rating:

3.0

There is no elevator Had to carry heavy boxes down a flight of stairs

Rating:

5.0

I will miss talking to the staff! The location was always very clean and I appreciate that.

Rating:

4.0

I wish larger units were offered at this location.

Rating:

5.0

Very nice staff and makes the storing process very easy.

Rating:

5.0

A Great Big Shout out to Tatyana & Johanna These representatives were good & easy to work with & responsible for the good experience here.

Rating:

5.0

It has been the best managed Uhaul facility that I have had business with. The whole team under the able guidance of Ms.Johanna Pena including - Ms Stephanie, Ms Tatiyana, Mr Fahad, Mr Jonathan and any body else that I may have missed. - are there for only one reason --- to help us in our move and make it as smooth as possible. Thank you all for such remarkable and excellent customer service. God bless you all. Keep up the great work that you all are doing!!!! Regards

Rating:

4.0

woman who helpled me was awesome and could not have been more accomodating. only issue was no elevator. that was an issue. great facility and clean. even the bathroom. great place

Rating:

5.0

The staff even the manager were very friendly. I would definitely recommend this facility !!!!

Rating:

5.0

Staff was really friendly

Rating:

5.0

The young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran business

Rating:

5.0

Amazing and professional staff. Johanna and the team provided me and my sister excellent customer service. Thank you!

Rating:

1.0

Daniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.

Rating:

1.0

Your facility is filled with mice and mice droppings throughout. Very filthy.

Rating:

5.0

Joanna is THE BEST!

Rating:

5.0

Very professional staff

Rating:

2.0

I can’t get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to “hurry up because he wanted to go home at 5.” He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.

Rating:

5.0

Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible

Rating:

5.0

Everybody was great, the facility was clean & easy to access

Rating:

3.0

No smiles.....

Rating:

5.0

1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey

Rating:

5.0

Fransheska was great!

Rating:

5.0

Excellent servicio. Francesca muy amable

Rating:

1.0

I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced

Rating:

1.0

I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer

Rating:

1.0

How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u

Rating:

1.0

Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.

Rating:

5.0

Everything was easy, no complications, and that price was right.

Rating:

5.0

My first experience and it was painless.