Moving Truck Rental in Plainfield, NJ at U-Haul Moving & Storage of Plainfield

2708 reviews

243 E 2nd St   Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

(908) 755-7676

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(908) 755-7676

243 E 2nd St
Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Plainfield, NJ 07060

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

2708 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

I rent almost every week. Great service. Keep up the great work. Thanks

CAROL B. 
Rating:
1.0

I reserved my truck for a certain time when I arrive home with the truck I couldn't get the truck to start back I called customer service and the store and both were no assistance

Alexus E. 
Rating:
5.0

Keep up the good work. Thank you

CAROL B. 
Rating:
5.0

The people who work here are super friendly. Why couldn't I have rented the truck for more than 24hrs?

John W. 
Rating:
5.0

Need to have Jacks on the trailers. Very inconvenient not to have them. Can't take off if you don't have a jack or one of those wheeled trailer loaders. Get Jacks for the trailers

BARRY S. 
Rating:
4.0

Too expensive

TIFFANY G. 
Rating:
5.0

Great experience.

HELMER A. 
Rating:
1.0

It's too expensive and the fees is too much

JACKELINE A. 
Rating:
3.0

Every time I reserve a truck I get a call in the morning telling me I have to drive somewhere else because they don't have what I needed at my original place I picked to pick up. It's super frustrating. Not fair you get away with it and plus give attitude when calling.

Colin J. 
Rating:
5.0

Customer service was great! Made me feel at ease during a hectic move. The movers were great also!

BEDILIA R. 
Rating:
4.0

Everything was good I had no problem with the truck, if I have to do it again I will.

THEODORE D. 
Rating:
5.0

The lady who helped me was very helpful and went above and beyond. Helped me connect the trailer. Seemed to be running the whole operation herself and was doing a very good job. Trailer booked had a broken wire so was not usable. Replacement had a rusty wheel....it worked no problem but did not fill me with confidence.

Rupert T. 
Rating:
5.0

very friendly and helpful

Abraham P. 
Rating:
1.0

Train your employees. The one guy there was very rude and unprofessional. I could tell from the moment I walked in that he didn't want to be bother, unfortunately for him he was the only associate in the store at the time. He hardly spoke to me. He started by asking for my last name ONLY, he then went into the system for well over 10 mins doing lord knows what. He asked for my ID, then he went into the system some more. A girl walked in without her mask, and started to chime in, as the guy seemed very confused. He had asked me how far I was traveling in mileage, to which I responded “4.1 miles from this location, maybe even less from my location to my destination.” He continued on in the system. Never confirming my replies or letting me know that I'm being heard. Then he said “what!? No this can't be right..how is it coming up as so much?” He spoke quietly to himself, whilst the girl came over to help him. They both stared at the screen trying to figure out why the pricing was so high as I only had a short distance to travel. I asked them “what's the first name on that account?” She replied “Valerie” I said “No, I'm E—— Williams.” The guy said slickly “oh wow she never even told me that.” At that moment I wanted to snatch my ID card back and leave. How dare him! “I never told him my first name!!” It's YOUR job to cover all basis, buddy. He hardly wanted to be bothered with me. He asked me questions to which I gave him answers. He NEVER confirmed my first name with me. He literally selected any random ol Williams he saw there in the system. I mean c'mon first rule in customer service the customer is ALWAYS right. How dare he say I failed to do something as if it were my job to do so? How dare he scuff at me and make me feel shamed. He had my ID in his hand the least he could've done was glance at the name on the card to verify the information he found in the system. Instead he half assed his job and scolded me for his mishaps. I had been there for 30+ minutes as the guy had to re-enter all of my information once more. I had already explained to him that I was in a hurry, I had arrived to uhaul 20 mins early so that I could get back in time for the movers to arrive. This guy chewed up so much of my time and had no remorse in doing so. He even moved slower after me asking if I could come back to wrap everything up. He struggled to find the key that was assigned to me. So the girl who knew I was in a rush, told him to give me another and that they'll just switch it out in the system. He opened the door walked with me just enough to say “on the right hand side lane F” that was it. I went into the truck removed the sign from the window, as no one had done so and struggled to get the key to turn in the ignition. I kept trying on my own, I didn't want to have to speak to that man ever again. But unfortunately I had to go back inside and ask for help. Instead of the man coming to help me, he told me to push down on the pedals and try that. So I did just that, still no luck. I went back again, and begged him to come and give it a try he scuffed and whispered under his breath “people have been driving the truck all day and haven't had any issues..” as to say that I was the problem. Yet again scolding the paying customer. He was able to get the key to turn on the first try, so of course I looked ridiculous. But I swear I struggled each and every time I had to turn the truck on. Something wasn't quite right. I'm disgusted with this location and it's staff. Totally unprofessional. This was my first uhaul experience and I'm sure I'd never deal with this company ever again. Uhaul do better please, train your employees, hire individuals who actually like working with people.

ENAIA W. 
Rating:
5.0

Excellent customer service! The entire experience was easy and convenient.

KENYA C. 
Rating:
2.0

Improve on poor attitude and disposition

TOMAS JR T. 
Rating:
3.0

The reason for the low rating is the truck was very unsafe and unstable I pointed some of the problems to the agent that rented me the unit, the reply was the unit is old. As I left the yard with the unit it got worst as in the steering was very hard to turn the engine was making noise and lot more I can mention, I felt this unit was very unsafe I return the unit the n St morning and spoke to a gentleman after explaining to him his reply the unit is old. My reply was does that say you Can rent a unsafe unit. He got very upset with his words. There is more of can say but I will stop here. Note not to mention I was unable to used this unit for my move which I Rented it for.

SETH B. 
Rating:
5.0

My entire experience with this location was positive. John who handled my call to reserve the uHaul was very helpful and knowledgeable and the two ladies that handled my checkout and the returner phenomenal. Especially the lady that assisted me when I returned the vehicle. She was very knowledgeable and courteous and made my return completely easy!

KAREN H. 
Rating:
5.0

Hire more help. We have to wait longer than anticipated.

LINDA C. 
Rating:
1.0

Charged for dolly's that I did not use. Stop over charging and leaving customers the responsibility to keep calling to fix these issues. I caught the over charge the next day still waiting for refund.

SANJAY B. 
Rating:
3.0

The speed of picking up the truck is very slow.l waited for two guests and spent 25 minutes !

Chihleng Y. 
Rating:
4.0

Just better directions to the facility entrance. Customer service was excellent. I was set up and on my way in just a few minutes. Perfect!

Stuart C. 
Rating:
5.0

We were unaware we would be charged by the mile.

RICHARD L. 
Rating:
1.0

First of all why is there 1 less question for this location where I picked up versus the drop off. Because the personnel at this location were both incredibly unhelpful. I was here at this location for almost 2 hours. Then they tried To charge me for things I already paid for. They wouldn't let me take the truck that I had the number for to pick up .. they all had no idea what they were doing. I then had to go all the way back an hour or 2 later to get the truck unlocked because they forgot... and the truck had napkins and crumbs in it. I was also way smaller than I though it would be.. this was my first uhaul experience and most likely my last. I'll call and dispute this transaction when I can.

Elizabeth S. 
Rating:
5.0

let customers know wht side the gas tank is on,explain the dashboard controls,where to park truck when returning..

REBECCA M. 
No reviews have been submitted for this location.

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