Customer Reviews for U-Haul Moving & Storage of Plainfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Plainfield

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Robert W.
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Customer did not leave a comment.

Dana C.
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I asked for a larger truck, but I was told to get a smaller truck. This mistake required me to make two trips for my move and doubled my rental cost and moving expenses.

Shane K.
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Customer did not leave a comment.

Bradford W.
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Stephen M.
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Rebecca R.
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Randall B.
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James K. | First Impressions |
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Easy to work with

james C.
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Customer did not leave a comment.

Michele S.
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Customer did not leave a comment.

Edward B.
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Staff was friendly.

Scott H.
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Customer did not leave a comment.

Jake M.
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Great customer service

nora g. | Overall Experience |
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Great place

Anita K.
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Customer did not leave a comment.

Cheryl H.
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I was there recently to switch storage units. I was looking for some papers I needed in my stuff. So instead of taking it all out I thought it was easier to move to the unit next to mine. I hired 2 people for 2 hours to move this for me. When we were going to start we realised the unit we were moving to was locked. I went back up to the store to get the key. The girls working did not have access to give me the key only the manager could. One of the girls looked all over for him but couldn't find him. She them called him and he said he would be there shortly. I waited close to 1/ 2 hour before he showed up. Mean while I have 2 people who I am paying with nothing to do. When he did show up he was very apologetic which I appreciate. But I don't think it was right how long I had to wait.

Kristin G.
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Customer did not leave a comment.

Gerald T.
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Customer did not leave a comment.

Keith M. | First Impressions |
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Very detailed

Craig Z.
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Service and personal touch was exceptional. Thank you and a big shout out to Michael.

Dianne J.
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Customer did not leave a comment.

Mikqual P.
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Deborah J.
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Patrick D.
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Ilan Y.
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Very friendly staff

ROBERT H.
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On online app is too slow and takes too many steps to checkout and in. I gave up when checking out since it took over 5 minutes and it still was processing the approval. I went inside and was out is less than 5 minutes. I was surprised that I needed to provide all of my information again when it was already in the system.

Melvin F.
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Customer did not leave a comment.

Michael A.
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Alicia H.
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Joel H.
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Pavan T.
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I had one experience where I booked a van and it wasn't available, but otherwise, the service here has been positive over 4 different encounters. I will continue to do business with this location.

Milagros B.
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Everything was done we were under stress a lot of work being that everyone knew what they were doing was in and out in 15 min. Professional courteous fast clean leanness good attitude ready to work in gift service to the public I recommend this to everyone top-notch I don’t give them a 10 I give them a 100% thank you so much for servicing us in our moments of needs and stressed your courtesy and your hospitality and professionalism has helped us and Tom does in many ways then we kept coming back to rent a truck thank you so much

Gregory M.
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Very professional and courteous

SIVARAM C.
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Customer did not leave a comment.

MARK C.
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Friendly and efficient.

Milagros B.
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WOW This place people are fast efficient knowledgeable stress free very courteous I recommend this place to someone who wants to store their things or want to rent any type of equipment truck van manager is excellent to employees are nice excellent I recommend this to everyone is clean and respectful and unbelievable

Carol W.
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Rental experience was the best we have had in years!

Phillip W.
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Customer did not leave a comment.

Dakota D.
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Customer did not leave a comment.

Azfar S.
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Thank you for all your help.

Joseph C.
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Customer did not leave a comment.

prashant R.
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Customer did not leave a comment.

Blake A.
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Mark P.
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John D.
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The agent who helped me was awesome

Zainab I.
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Stop overcharging and reaping people off

Jerome S.
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Besides waiting at the front desk for close to five minutes waiting on an employee to walk back in from the auto service area that he didn’t seem to work in, my visit was good.

LATRICE C. | Overall Experience |
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Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn’t. They really worked with me when I fell behind. I highly recommend...

Patricia V.
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Customer did not leave a comment.

Jan Gerrit B.
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very helpful and service oriented and quick

Mike M.
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Customer did not leave a comment.

Robert N.
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Customer did not leave a comment.

Catherine M.
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Check-in/Check out was easy. Only issue was the dolly I reserved was not in the truck. It was taken off of my bill, so all ended well.

Scott C. | Overall Experience |
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Clean facility, nice security system. A little over priced for monthly fees

Milburn S.
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Customer did not leave a comment.

Marcy A. | Overall Experience |
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NA

john A.
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Customer did not leave a comment.

Paul R.
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Friendly, clean, efficient...exactly what you want a U-Haul location to be. Thanks!

DEBORAH J.
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Customer did not leave a comment.

Sergio M.
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Bruce L.
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James W.
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Gregory M.
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Just keep up the great service

Roger R.
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Customer did not leave a comment.

Richard B.
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Michael H.
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Erilyn C.
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When I dropped the uhaul off, I asked for a printed receipt. He handed me a paper that had an additional $54 charge. Never said a word about the charge. I asked him why in the world he charged be an extra $54 , and he told me it was because my uhaul was 45 minutes late being returned - so he had to charge me and extra day. When he knew that I had re-scheduled my drop off time prior to drop off with the 1-800 customer service line. After confronting him, he refunded my money. I am glad I was refunded , but I am very annoyed that I was charged extra in the first place - under such sneaky motives. I did not appreciate him trying to rip me off. Glad I caught him.

Chris C.
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Ian on the pick and Kevin on the drop off was great! Quick and easy

Becky S. | Overall Experience |
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This is the second time I have used this storage facility. They are great to work with.

James S.
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N.A.

Michelle H.
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Customer did not leave a comment.

Amanda H.
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Customer did not leave a comment.

Lawrence T.
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Customer did not leave a comment.

Jose M.
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Dan T.
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Jan C.
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slow, very slow. it was a 20 minute wait to drop off the truck

Robert R.
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Checked the truck in with "Michael". Very curteous and efficient. The process only took minutes. He checked out everything provided a receipt and provided info on my request for a future trailer rental. Thank you Michael.

Louie G.
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Great. Service from your employee

Michele S.
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Customer did not leave a comment.

Jeffrey B.
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The representative at this location named Mike went above and beyond customer service on October 22nd at 7:00 a.m.

Walter L.
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Clean your vehicles out, because I know you went to keep your new much longer than what it looks like than when I had it.

DANIEL L.
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Customer did not leave a comment.

Paul A.
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Good experience

DUWAYNE P.
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Customer did not leave a comment.

Sheldon R.
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Customer did not leave a comment.

Anthony P.
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Personnel that assisted me were spot on ,

Donna F.
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No improvement needed this rental location was extremely good

John S. | First Impressions |
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Ian over delivered on customer service, great experience!

Lawrence S.
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Customer did not leave a comment.

Corey D.
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Customer did not leave a comment.

Steve T.
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Nick K.
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Michael O.
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I'm not really sure, It was very fast (15mins) and the price was $15. I'm totally satisfied...??

William R R.
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Customer did not leave a comment.

PAM C.
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Customer did not leave a comment.

Cheryl E.
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The whole experience was very positive. This location seemed to be having some difficulty with computers but made it work.

Joel S.
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They are charging more than what i used by the mile. And charge gas wherein i filled up more than what i have used!

Kevin B.
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Customer did not leave a comment.

Sean M.
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Great service!

Rita S.
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Staff was outstanding. Very helpful and respectful.

MICHAEL L.
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Slow check out. Incorrect bill, unable to correct until Monday.

Marianna K.
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Service was great, but very slow. There were two men working and doing a great job, but there was a long line and it took a while to get the truck.

Harold C.
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Requested not to have the insurance. They added it anyway on one truck. Both trucks took the same route in and out of the rental facility but one truck went 3 miles further than the other not sure how that's possible. I also put same amount of fuel back in both trucks. One truck fuel was fine but the other wasnt. I'm not sure how this location has the customers interest in mind.

Peter B.
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Customer did not leave a comment.

Thomas B. | First Impressions |
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Great staff. Very knowledgeable and friendly.

Mark C.
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Customer did not leave a comment.

Cheryl E.
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Customer did not leave a comment.

Gregory M.
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Customer did not leave a comment.

David F.
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I advised the location that the truck’s ledge had a leak and the bottom of the boxes were soaked. The staff immediately shifted their focus to whether or not they need to take the truck out of service and advised that I could leave. At no time, did they apologize for their equipment resulting in my personal property being damaged. As someone who purchased a lot of moving equipment from this location, I was disappointed with their customer service.

david t. | First Impressions |
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The gentleman at the desk, sorry, I forget his name, was great!

Kimberly H. | First Impressions |
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Awesome customer service!!!! Very friendly staff !!!

Necole C. | Overall Experience |
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My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.

WAYNE L. | First Impressions |
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My sales guy was really nice and helpful

Elpidio P. | First Impressions |
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Great service.. Nice facility and was very pleased with the young man that helped me and the manager

William H. | Overall Experience |
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Excellent

MICHAEL B. | Overall Experience |
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I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.

Tacuma S. | First Impressions |
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Excellent!!!!!

Robert Z. | Overall Experience |
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Employees friendly.

Rosanna R. | Overall Experience |
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Everyone was great and very helpful

Sandy R. | First Impressions |
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Staff members are very nice and helpful !

Dawn R. | Overall Experience |
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N/A

STANLEY W. | Overall Experience |
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I love the first month free the staff perfect

Leonard H. | Overall Experience |
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Fit our needs well.

cheseter r. | Overall Experience |
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Everything was top notch. Thank You

Tommie W. | Overall Experience |
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I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.

Tommie W. | First Impressions |
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Employee was polite and professional

cheseter r. | First Impressions |
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Michael Connolly took care of me and he was very helpful and professional.

Lea B. | Overall Experience |
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Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did

Traci G. | Overall Experience |
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Half of my belongings got rained on, I'm at $550 loss. Never again!

Ted O. | First Impressions |
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I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful

DICK M. | Overall Experience |
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Employers very helpful and friendly.

BOB R. | Overall Experience |
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Great service and great location.

Jeanne r. | Overall Experience |
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Very upset that IMy husband didn’t receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man’s 200$.

amber c. | Overall Experience |
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I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude

Leslie G. | Overall Experience |
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Nice staff

lisa g. | Overall Experience |
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I have no complaints

jeremy s. | Reservation |
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Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.

DICK M. | Reservation |
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Everything went very smoothly

Kiona D. | Reservation |
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Very Help and great deal !

ALVINO R. | Overall Experience |
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I would use their service again if the need arises.

Elise C. | Overall Experience |
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Great people and very accommodating.

Mark P. | Overall Experience |
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It was great

Mark B. | Overall Experience |
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Excellent facility highly recommend to family and friends !

KENNETH K. | Overall Experience |
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Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.

Carol C. | Overall Experience |
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I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i

JAMES N. | Overall Experience |
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The staff went above and beyond to make sure my experience was a positive one.

Elise C. | Reservation |
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Very nice people. Clean facility with lots of moving supplies available in the office.

Tuan D. | Overall Experience |
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There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client

STANLEY W. | Overall Experience |
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Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him

Thomas R. | Overall Experience |
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Very friendly staff who was able to answer my questions quickly.

Keith W. | Overall Experience |
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I have used this facility several times for rental. Always great.

JEFF G. | Overall Experience |
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The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.

WILLIAM C. | Overall Experience |
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All was very professionally managed.

TONY M. | Overall Experience |
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Would def use again. Everything was secure and I had no worries about storage.

RICHARD H. | Overall Experience |
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Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good

KEVIN A. | Overall Experience |
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Excellent service, great 👍 people there.

JOHN G. | Overall Experience |
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Thank all the staff for their assistance

Lindsay H. | Overall Experience |
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Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.

No reviews have been submitted for this location.

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