Friendly, fast service. Thank you
kathy n | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Plainfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person assisting me was very helpful.
ROBERT M | First ImpressionsNothing, everything was fine.
JOSEPH LThe counter clerk was very helpful. I would highly recommend your company!
John F | First ImpressionsEverything was just fine. The truck could use a better suspension though.
CRAIG MGreat service!
Joe THave trailer inspected and ready BEFORE PICKUP.
Mark HGreat service
JAMES PWas asked to return the tow dolly to a different location for a $25 fee reduction. Went out of my way to return the unit, a day early, only to find out no record of reduction/refund on file. At best this was deceitful, poor buisness practice. Apparently UHaul cannot be trusted.
KEVIN JOffer a free coffee
GENE VSuper nice person at location
VICTOR IVery professional
Maurice PHe was not friendly he didn’t tighten the trailer all the way ,he said u need to check it should be his job to make sure it was secured on my truck I will never rent from him again not satisfied with that company
KURT SNothing. Smooth rental process,equipment was well maintained, return was easy.
ANTHONY DWere only used for a brief period but service were professional,courteous and quick.
Arthur B | Overall ExperienceService was awesome
scott c | Overall Experienceperfect experience! Such helpful and knowledgable staff! Will refer without hesitation.
JOHN SThe staff was outstanding. Facilities top notch. Very satisfied .
Art P | Overall ExperienceAlthough the uhaul in Salem Oregon scheduled my drop-off at a uhaul parking lot, I needed assistance removing my tow and car, which this location was wonderful with removing the tow and accepting the return at their location.
ERIN KGreat costumer service!
ANDRZEJ LRented a trailer from uhaul and couldn't have been more grateful for the associate who helped me hook up my vehicle. Very professional!
ADAM LWhile the equipment was clean, the ratcheting mechanisms were pretty rusted and very hard to use. I understand that they are out in the weather, but maybe some kind of covering may help in maintaining them. Not a dealbreaker but would have made experience a lot easier
GREGORY WHelpful customer service
Gary SThe customer Service Representative it seems like he was not enjoying his , poor customer service
JUAN MThe facilities including location, cleanliness, temperature control, and attention from the team exceeded my expectations. Very good.
CARLOS B | Overall ExperienceThe location and truck was good. Person at the counter was good too. However your prices are crazy high 1.29$ per mile...that's too much.
RIYAZ CI've used this particular UHAUL many time for moving supplies, truck and trailer rental and to put towing setups on my cars. Mike realy knows his stuff. All the staff is helpful.
ROBERT MVery professional at check in. I did the pre check on my phone and walked in, had my truck in 5 minutes tops ready to drive off
NATHAN JKeep doing what you’re doing. Service and cleanliness are always the best at the 111th and rte. 59 facility in Plainfield IL.
RONALD JGentleman at the front counter was great with acclimating me to the place
Art P | Online Move InGreat service and convenient location.
Bruce Mi have to say that my experience at this UHaul location has been outstanding. Encounters that I have had with the staff over the past six months to set up and learn about the storage and moving process have all been very helpful, kind and accommodating. Thank you for a great experience with storage and moving!
DONNA LVery prompt and helpful service. Newest 9ft van I’ve ever driven for a rental. Quick return. Great experience from booking to returning keys
DANIEL DPeople very friendly In and out to pick up trailer fast Everything was ready to use
ROBERT MWe’ve rented from this location throughout the years and have never had any issues or complaints, thankfully. Keep up the great work!
ROBERTO PThe person who helped me with the "owner" name tag did an excellent job. He was super nice and very helpful. It was refreshing to have someone who enjoys their job.
JOHN HEffortless and easy. I was running behind the customer service rep, ensured he could change the reservation or 24 hours and I could return in the morning. His helpfulness removed my stress. Thanks
RHONDA Jexcellent customer service. all questions answered and explained. staff was courteous, attentive and respectful. truck was very clean and my experience was great.
MICHAEL HManager not on sight when dropping off dolly, called 800 number and closed contract. They stated he was helping a customer in back
MARK CThe guys at this location are always knowledgeable and helpful. We have locations closer to us, but prefer to go farther because of the service at this location.
SHARON EExcellent service. Kind and efficient!
BARBARA WContinue to extend a nonpareil rental experience.
VERNON MTrailer was muddy when we picked it up but worked perfectly well and that’s all we care about. Staff is quick and friendly.
SHARON EMichael was very helpful
ROBERT Jpersonnel was great.... now the truck I rented was bad at best.... 147000 miles... hole thru side of truck, no shocks at all, terrible ride... no power, and tires were dry rotted. Not what I would call a safe truck. Luckily, I was only going 18 miles and only drove the truck at 30 mph which didn't feel safe at that speed.
CHRISTOPHER TNothing everything was fine and fast service.
LISA DWhen visiting several times, the security gates to the back where the outside storage were stuck open. The back storage had many vehicles that looked like they belonged in a junk yard. Several vehicles looked were so bad they could have rodents or small animals living in them. I visited every other week or so to make sure no animals or rodents made their way to my motorhome. I Did have a problem with the rent increase. It did get to be pretty pricy.
Christopher C | Overall ExperienceThe trailer was there as per my reservation. Loaded it and drove to FL.
RONALD JMike was very nice thank you for everything.
Jorge GVery nice experience, we moved and so we used the U-Haul quite a bit for truck, trailer, boxes, wrapping paper and other supplies…
James N | Overall ExperienceGreat service. Darren provided all the necessary info to rent a truck and return it properly. He also gave me instructions on how to contact him if I needed additional time.
DONALD HNone
Karen k | Overall ExperienceStaff was helpful and equipment was clean.
DAVID RAll Good, The very best management and employees
JAMES PThe young man that unhitched the trailer from my SUV told me I didn't need to do anything else and I would receive an email receipt. Several hours later, I received a phone call from the facility asking when I expected I would return the trailer. I called the phone number and was put on hold. I was still holding when I arrived back at the facility where I rented the trailer. The trailer was where I parked it when I returned it hours later. The person on duty at closing apologized for the inconvenience. The original young man failed to check the trailer back into the system. The person I spoke with when I went back to the facility was both apologetic and helpful. Bottom line, make sure the training stresses how important it is to complete the paperwork.
JOHN HIt was very easy and straightforward to obtain the rental. I needed it in a pinch, and was happy that there wasn't unnecessary delay. Dropping it off was very simple too, just handing the keys in.
GREGORY FThe representative at the counter during drop off was very unfriendly. Pick up time was ok.
SYED NGreat place to do business with...
James N | First ImpressionsI would Highly Recommend this U-Haul location to all my friends and family. Mike was extremely helpful and walked me around the truck and went thru the return process for an easy drop off. Thanks again for your help moving my son to his first apartment in the city.
STEVE MAlways clean and friendly
Joyce L | Overall ExperienceExcellent van and very good service
Shajiuddin RThe desk person wad awesome helpful and polite. He has good communication.
YUKSEL GService from staff is always excellent.
Ron J | First ImpressionsI like overall experience
Babu VThe truck had a lot of bug debris on the windshield which I hoped would have been cleaned before I had transport my artwork.
Maninderpal SNaperville location was Great!
STEVE MThank you uhaul for everything 🙏 your staffing all excellent, knowledgeable people. Always treated well I lost my son didn't care for many things didn't want to talk to anyone my apologies for not coming back just didn't want to deal with many thing , and we had alot of expenses my apologies wasn't working my disability got worst my apologies had nothing to do with you people manager Krishna has done a excellent job there. Very good management, and Mike awesome too Jordan, wow Always gave 5 star service to all kept the place clean ,stock and going each day. Thank you so much for all you've done. Will I referral you 💯 percent I have only good things to say about this place. Has help me enormously thank you so much Milagros B.🙏🧿
Milagros B | Overall ExperienceVey happy with service.
MELINDA JAgent was very helpful and cooperative. I will recommend this location to other’s
Sachin sAmazing team to work with. We had a great experience and Michael was absolutely the best. He was extremely helpful and accomodating. It was an absolute pleasure doing business with him.
Jill D | Overall ExperienceUnder the circumstances, the customer service was excellent. I chose that destination because the customer service was polite and helpful thankful 😊
Carol M | First ImpressionsThanks!
Mike C | Overall ExperienceAlways helpful staff when I occasionally rent a truck from. The storage area was a , nice affordable place to store my van . I’ll be using this location in the future!!!
John F | Overall ExperienceGood facility and friendly staff, except could have done without the mice in our indoor, temp controlled unit. Need to install door sweeps on exterior exit doors to stop mice from entering the building. This would be in addition to the existing bait station located in the individual units. Perhaps bait stations should be located outside the facility near exit doors instead of inside which invites the mice in??
Susan M | Overall ExperienceAssociate helped me to close my reservation smoothly.
Ravi R | Overall ExperienceBoth attendants were helpful and even offered assistance. Thank you!
Jo B | First ImpressionsKeep up the good work.
Gary W | Overall ExperienceWe tried to do on line and had issues could not complete kept taking us back to first page
Gerald F | First ImpressionsThe store facility was great except for extreme cold. Weather had trouble opening the lock and was told to go and get one of those blow torch hot things so I can open the pad lock pad well if I’m storing my stuff at that facility you guys should have that available so people can get in and out without any trouble due to the extreme cold weather. The bill kept going up even though I only use the storage unit for about six months within that six month. The bill went up almost $15 from the time I got the facility. Other than that great thank you
Stephanie N | Overall ExperienceI assume manager, Michael, was excellent to work with. Friendly and always attentive and interested in whatever I asked.
Michael B | Overall ExperienceFriendly and professional staff.
Judith V | First ImpressionsGreat friendly customer service Very helpful
DEBORAH K | First ImpressionsThe storage unit was perfect for what I needed at the time , and the staff was very good and helpful . The staff was very professional and respectful to me , Which I would definitely recommend them to any of my family members or friends .
CHARLES R | Overall ExperienceWorkers are always friendly and willing to answer questions. Facility is exceptionally clean. I never have to worry about rodents or bugs coming home in my boxes. This is the third time I have rented here, and will definitely use in the future if needed. I even referred my sister and brother-in-law, and they now rent there too.
ANN L | Overall ExperienceMy unit became infested with mice that destroyed many of my Xmas items. I throughly cleaned my unit including the dead mice carcasses found beneath my belongings. It was quite disgusting.
Sharan H | Overall ExperienceKeep up the good work
JOE A | First ImpressionsExcellent experience. Workers all respectful and accommodating. Important to keep all the outside lights for outdoor units working.
JUDITH L | Overall ExperienceGreat friendly staff with their vision being helpful and assist whenever needed. Willem Krijgsman
William K | Overall ExperienceWry good customer service.
THOMAS T | Overall ExperienceThe unit was clean when I rented it.
Joe C | Overall ExperienceMichael and his staff are great.
TERRY J | First ImpressionsThe gate was always up they go up whenever they want and it’s people living in RV
ANGELA J | Overall ExperienceI worked with the owner/general manager in a couple of interactions with the facility (once moving in, once moving out). He was nothing but professional. He even helped me find a 20’ truck at a neighboring facility when he didn’t have one.
Michael D | Overall ExperienceMike and Christopher were great to deal with. Mike actually helped me with an issue and made sure it was taken care owed. Great customer service.
Brice G | First ImpressionsFriendly and helpful!
Michael D | Online Move InI was going to give 4.5 stars, but then I saw one of the employees at the Olympia WA U-Haul try to run over a street photographer with a truck. 1 star company.
Bill M | Overall ExperienceVery pleased with my experience here. It was a nice facility and clean. I liked that I had an indoor temperature-controlled unit, and it was easy to access. I thought it was extra nice that they provided carts for customers to use to help move things from the truck to the unit and vice versa. If I ever need a storage unit in the future, I will definitely use this location again.
Kaitlyn F | Overall ExperienceVery helpful and friendly staff! Would highly recommend this facility!
Lisa R | Overall ExperienceVery friendly and accommodating staff! I originally chose a unit that was too small and the salesperson was able to get us a larger unit in the spot. Will definitely come here again if I need to again!
Lisa R | Online Move InNothing but high praise to the facility , and very clean !!!
CHARLES R | First ImpressionsMy storage was riddled with mice there was mice droppings everywhere had to wash everything I own even had to unroll my rugs were seven mice came out of my rug the manager was very nonchalant about the mousetrap being full in my unit and wanted me to pick it up and put it in a garbage bag and replace it with another one that says poison do not touch the manager had a very nonchalant attitude but the rest of the staff was nice other than having mice all over my stuff and being scared to death the outside of the units were very clean.
Rosezina K | Overall ExperienceThere was a staff shortage so there was a long wait time, but the staff was doing their best to take care of customers.
Linnae C | First ImpressionsExcellent online service and found the storage space to be exactly as described with perfect directions to the spot and a lock awaiting me inside the storage space. Thank you!
Handel M | Online Move InVery smooth transaction. Quick and easy.
THOMAS T | First ImpressionsToo expensive
andrew g | Overall ExperienceFriendly people, easy to access
Kevin E | Overall Experiencenice secure area for my motorhome
kevin L | First ImpressionsThe two guys who moved me were spectacular, they were on time and went about collecting my things expeditiously, without a single incident.
Michaelanthony M | First ImpressionsWell maintained facility and the charges were reasonable. Our need to store items was resolved, so we didn’t need the space.
MARK C | Overall ExperienceEverything was great!
lydia s | Overall ExperienceThank you so much for letting me rent out a space out of your storage container I appreciate it and if I ever need you I will deathly go back to you thank you so much
john s | Overall ExperienceEveryone is so nice there. Clean storage place. Good place to store your belonging.Thanks to eveyone that works there.
RICH B | Overall ExperienceEveryone at this location was always so helpful. Only leaving because of a job loss. Wish you all a great holiday.
Jennipher B | Overall ExperienceThe counter person did a good job.
DAVID D | First ImpressionsJust add some where to throw away in unwanted stuff (garbage bin)
Daniel c | Overall ExperienceReally appreciate uhaul with this wonderful services that make anyone move in or move out compostable and their staff are super nice ready to advise with their best knowledge regarding their services, I give uhaul 10/10
Diyana I | First ImpressionsTerrific place to store items, clean and convenient to use.
Christopher R | Overall ExperienceAaron was great! Very helpful and respectful.
anthony B | First ImpressionsExtremely satisfied. This was my first time renting a storage and the staff and the manager were very helpful in explaining how the system works. Would give a five star all the staff at Plainfield location.
HUMAIRA M | Overall Experience1st month Supposedly free I got charged $132.00 Mike never got back to me they use the excuse of the manager not available twice the old white has said he’ll look into it and get back to me still hasn’t. He has all my contact info I told him he can get back to me Tuesday he said no I’ll get back to you on Monday. Terrible service No One there knows what there are doing they hope for ppl to forget or never come back.
CYNTHIA E | Overall ExperienceThe staff always goes above and beyond!!!
Jackie M | Overall ExperienceManager is very nice Mike is extremely helpful
STANLEY W | First ImpressionsAll is ok
joseph d | Overall ExperienceThe storage lot for RV's needs to maintained better. Weeds often grew up between vehicles and the potholes throughout the lot made our RV hard to keep clean and move in and out of the space.
mike w | Overall ExperienceStaff professionally helpful
Barbara G | Overall ExperienceI would highly recommend UHaul for your storage needs. The monthly rate was so much cheaper than other facilities. The staff actually checks to see if locks are properly secure. Mine was not and Katie called me to let me know.
Salley S | Overall ExperienceManager was helpful and efficient. Helped all go smoothly.
Mary P | First ImpressionsThe storage unit was great over the last year. Staff was excellent and accommodating! Mike and Conner was always so helpful over the last year. I would definitely use this facility again!!
yvette w | Overall ExperienceEasy access and great team
Lynn M | Overall ExperiencePlease don't park trucks and dollies in front of customer storage
sylvester m | First ImpressionsCourteous and Professional.
DAVE P | First ImpressionsGalesburg staff have outstanding customer service. My son is 12 and loves to ask people if and what they love about their job. The responses he received where. So positive. I wasn’t going to make it to Plainfield Storage before the 7pm close and the gentleman on duty completed the online/outside access for me since I was in transit. Again very helpful. Happy you have so many positive employees, customer service has gone to sh*t now days.
Karin S | First ImpressionsMy experience was great, no issues! We
keely S | Overall ExperienceI couldn’t complain about anything.
peter g | Overall ExperienceUnfortunately we needed a much smaller space and there were none so we had to go elsewhere.
Coleen G | Overall ExperienceWe used this storage facility for about two years. We moved units a couple times as our needs changed and we were very happy with the service. Always friendly and helpful.
Hanna N | Overall Experiencethe manager is a very friendly and helpful person.
Rafael L | Overall ExperienceMy experience was very pleasant, from renting a truck to that of a storage facility. I needed to change reservations which was handled very quickly as the staff was very accommodating. The process of checking out and ending the contract was also very quick and easy.
Janice P | Overall ExperienceEverything was great the stalls were clean the hallways were clean everything was nice when I walked into it into the building when I went to the back of the storage lockers everything was clean nice the only thing I did notice it was a very high pitch noise in the back there it would come on a couple times very high pitch like you have to cover your ears because it was so high pitch but otherwise everything went perfect.
john s | First ImpressionsThe staff was super helpful, including calling us later to confirm some information for us. The check in was fast and the facility was clean and perfect.
Daniel F | First ImpressionsMy only criticism is the inaccuracies of the computer system. Wrong credit card informatio stored caused me to have to return the following day. Correct card displayed on mobile app but not in corporate system.
Deborah S | First ImpressionsVery helpful with my recent issues.
KAREN S | First ImpressionsBest staff ever.. Yesterday person on the front desk was extremely helpful and would recommend to any one who need a space to store stuff either short term or long terms. Good rates!
LALITH G | First ImpressionsParking lot is not paved
Taras M | First ImpressionsSatisfied with everything
Barbara G | First ImpressionsAlways helpful, polite and hassle free.
Mirna G | Overall ExperienceI cannot begin to express how grateful I was to have landed at this location. The entire staff was incredible. They helped a first time renter feel comfortable and went above and beyond to help me when some details were not clear. Please know how very happy I was to find this great location and wonderful staff. A++++
PATRICIA M | First ImpressionsThe manager was very helpful and considerate of my situation and uhaul is very blessed to have him on staff!! Thank you and merry Christmas
Jekiara B | Overall ExperienceStaff (Mike Connolly) was very knowledgable and helpful.
Michael G | First ImpressionsThis location sold my Locker To Auction without notice Yes I fell behind on payment But always paid my bills in full
ramon i | Overall ExperienceThe facility was very clean, office staff very helpful, and responded when assistance was needed.
Carmen I | Overall ExperienceMy only problem with this facility is trucks were always blocking the area where you have to swipe your card.
GREG M | Overall ExperienceWe have been customers for several years and have never had a problem. Everyone at your facility has always been helpful and courteous. Thanks, Sue Hillstrom
Susan M | Overall ExperienceAfter two emails and 36+ hours stating my concerns, I have had no reply - which is quite disappointing. The unit did not have a lock waiting for us as had been clearly promised on the website, and the huge rat trap inside the unit is unacceptable. I have asked for a different unit - no response. What is promised is not delivered.
Rebecca S | Online Move InVery accommodating
Julie C | First ImpressionsThis was our first experience with storage and was a pleasant experience and would definitely recommend to anyone that needs storage. The staff was pleasant and at times went beyond helping.
Donna G | Overall ExperienceI have not actually moved into the new unit yet. I reserved it online. I will not move into the unit until mid October. Thanks.
Susan M | Online Move InThanks
Alic T | Overall ExperienceWith a 10 foot truck and towing trailer, I booked a a 10 x 10‘ storage space in Bolingbrook Illinois. After payment, it showed that they made the reservation in a different city and a smaller unit. The first representative said she could not cancel the incorrect Location contract. She told me to go ahead and book the correct location of Bolingbrook Illinois and that I would have to drive to the other city to make the cancellation. Later I attempted to speak to a second representative. This representative stated that she would be able to send a message to the incorrect location to have them cancel the contract of the wrong location. After I booked and paid for the contract for bowlingbrook, I received an email stating that my Bolingbrook contract was canceled. I had to call a third customer service representative and tell them to cancel once again the incorrect location. She was able to cancel the contract for me. By that time I decided to no longer do business with U-Haul storage. I found another company that was half the price and easier to manage making reservations with.
Keith T | Online Move InThe manager Kashish is one of the nicest and most professional persons, I’ve dealt with in years. A true asset to your company. He treats people like a long time friend or family. Great guy, great place!!
John F | First ImpressionsOwner is polite and helpful
Mirna G | First ImpressionsMike was super fantastic but didn't have nearly enough help. I was there at a super busy time on a Sunday morning and he was running around trying to help as many people as possible. I waited 25 minutes, and there were SIX people behind me when I left. He needed at least one more person.
ANGELA F | Overall ExperienceI canceled the contract after opening the door and seeing mouse droppings and insects.
SUSAN D | Overall ExperienceI didn’t give a 5 because there is always room for improvement. However, the staff was great, very attentive and patient. I will give the Mike and Kashish a 5 star for great customer service.
yvette w | First ImpressionsUnit has oul stains and weeks in front ofnthe door that had to walk through.
Sharan H | Online Move InThe person that attend me was so helpful and kind.
Guillermina S | First ImpressionsThe only reason I gave a 4 star, is because they need more help there. Other than that they are Excellent. I have been using them a lot lately, and never had any issues, other than they need more staff. The gentleman, that helped me was very polite and helpful. His rating was 5 ⭐️‘S from me. I don’t recall his name, but thank you to him. Also, when calling, the person I spoke with on the phone was also excellent. Very knowledgeable and helpful. They were unable to provide me with the truck, but helped me get one at the next closest location. Very pleasant to speak with. To Uhaul, just add some help and you would have 5⭐️‘S from me.
Donelle V | First ImpressionsEveryone was friendly and helpful!
James M | Overall ExperienceMade a reservation a month in advance found out the day before that no units were available.
Kristin H | First ImpressionsIf I had my own storage unit business, I would definitely hire U-Haul's staff. The entire process was simple and uneventful. I received the correct guidance from U-Haul's staff regarding the most convenient storage units for my particular needs. I definitely will be a recurring customer. Thank you Mike!
Alex R | Overall ExperienceThe service was outstanding! Michael Connolly went above and beyond to be courteous , patient, helpful and was great in explaining how everything worked and where everything was located. He was exacting in his descriptions and explanations. A truly amazing customer service experience
Jeffrey H | First ImpressionsWhile my belongings were stored here, the door collapsed inward off the track. They called me to come unlock it so they could repair the door. I wasn’t able to come for several days and when I did arrive, they worked to fix it immediately. It took some time but it got resolved. Thank you!
Cassie C | Overall ExperienceThanks to Michael for all the support and help he gave us from February until July .He is always ready to help.
Daniel A | Overall Experienceneed more people!!!!!!!
Larry R | First ImpressionsApprox 2-2.5 weeks prior to my move i RESERVED 2 10x10 storage units at the Plainfield facility, I filled out paperwork and was given some instruction on what to expect. The young man at the counter told me not to come back until the day of my move so my free month would start on that day. June 22 came and the movers and I worked all morning. I got in my car followed by the moving truck. When we got to the facility i was told they did not have my original 2 reservations, only the one I made the day or two prior thinking I needed more space, I was horrified since I had to be out of my house and close on my sale by 6/28. My entire house was in this truck. The movers moved ALL my things into one unit since it was climate controlled. Meanwhile the manager said there was nothing he could do about this situation. He gave me an outiside unit, which I accepted since I had no choice. I will never recommend this facility again. Why take reservations (they had just given mine away) if you aren't going to honor them. I did everything they asked, Moving is stressful enough without this facing you at the end, I did call the national U-Haul office and spoke to Laura in customer service. She was friendly and helpful. She was sending a notice about my complaint to the manager of the Plainfield facility (which I said would do no good since he allready told me there was nothing he could do) and to someone at the U-Haul National offices. Here I was at 73 years old, moving all my things and trusting U-Haul to take care of them, and U-Haul couldn't even keep track of my reservation, let alone honor them. I will now have to hire the movers again to move half of my things out of this unit and into another one that is also climate controlled. I am on social security and this move was very expensive, let alone paying the movers twice. All in all I was handled poorly and am not happy about it. My number: 630-881-2840
Matt L | First ImpressionsThe customer service was amazing. The gentleman helping us was the only one working and he was able to maintain his cool the entire time. There were lots of people there and he was able to quickly service everyone.
Shannon N | First ImpressionsI wish the lights were on by my unit
Cynthia R | Online Move InProblems with updating information provided.
Glenda L | Overall ExperienceThe person that helped us check in for our storage unit was very friendly and informative. Such an easy process compared to other U-Haul locations we've visited before.
Maria D | First ImpressionsThe person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Thank you.
Bryan S | First ImpressionsI made a reservation for an RV space but when I got to the facility I was told I did not have a spot. Michael was very helpful and figured out a solution, but please fix your online reservation system so you don't have panicked customers and Michael doesn't have to figure out how to fix these types of situations. I'd love to say I'd recommend, but can't given someone may think they have a space when they don't. I would recommend Michael - he was super helpful.
ANGELA F | First ImpressionsKashish was a great help and one of the best people at uhaul that I've ever delt with. Great service.
John C | First ImpressionsGreat experience especially since its our first time and we may have to get a second unit and would not think twice about renting another unit
Donna G | First ImpressionsFriendly, knowledgeable staff
mary l | First ImpressionsGates were broken or non functioning far too often. Price of storage kept increasing to the point it where it was no longer viable to own a trailer.
graham m | Overall ExperienceBeen using this Facility for 3 years .. Trailer rental, Rv Parking, and Storage . Have always been Pretty Good...
Elpidio P | First ImpressionsSigned up for storage rental online. Was given a code to enter the area, but when we arrived onsite, was immediately told they don't use codes and that we'd have to get an access card. The employee went through the process of getting us the card, but then gave us a free month's rent. Worked out in the end and we were able to get access that we needed
Nicholas K | Online Move InMike was absolutely great getting me set up with a truck and rental unit.
Ken B | First ImpressionsOnly concern was when the after hours access door would not open. Staff was super helpful in letting us in to move things though.
Emma F | First ImpressionsThe snow was was piled in front of the unit, making access difficult. The smooth floor of the unit was then quite slippery. On 2 trips to the facility, the driveway was blocked with trucks. I had to park the car, swipe the access card, then get back in vehicle and drive around. The process was repeated to leave. Very inconvenient.
Edward O | First ImpressionsWhen moving out of the storage we asked if we could bring in a container and movers. We were told we could. We paid to have a container brought in and we paid in advance for movers. On the day of the move the manager recinded the approval and we lost about $300.00. We had to move out of the storage in our cars which took 2 days. This was concerning because we had seen other people have that privilege. The lost of time and money is unfair.
arthur d | Overall ExperienceMy vehicle received $6000 in damages while being stored here. The sad part is there is no help from the Uhaul to reimburse the owners. They say it’s locked and secure but it’s not!
TERRENCE L | Overall ExperienceI made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.
Jay K | First ImpressionsGreat facility and friendly staff. Keep up the great work!!
Paul M | Overall ExperienceEveryone is very helpful every time I call with a question or concern.
Wandalyn T | First ImpressionsEveryone is very helpful every time I call with a question or concern.
Wandalyn T | First Impressionsscotts team was great -- courteous helpful and hard working
Mike B | First ImpressionsConvenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.
Jay M | Overall ExperienceMicheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .
Catriece B | Overall ExperienceGreat service and clean secure space
Patricia S | Overall ExperienceGreat location and fair price
Ted O | Overall Experiencei made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.
Jojo A | First ImpressionsThe place is clean and secure. The units are tall and well maintained
Chuck G | First ImpressionsThe staff was Great! Very Helpful!
Kathy W | First ImpressionsThanks for your services
Candace B | Overall ExperienceEveryone was the best.thanku Mr clarke
dennis c | Overall ExperienceThe employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original payment
Anglea R | Overall ExperienceVery disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I left
FRANKY F | Overall ExperienceThank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michelle
michelle c | Overall ExperienceVery helpful employees.
DAVID N | Overall ExperienceGreat Staff!
Kathy W | Overall ExperienceAside from the access card not working the service, employees location and facility we’re outstanding
Marcy A | Overall ExperienceThe employee who waited on us was very helpful and courteous
arthur d | First ImpressionsAlways happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!
Ken W | First ImpressionsEasy to work with
Scott J | First ImpressionsGreat place
nora g | Overall ExperienceVery detailed
Keith M | First ImpressionsUhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn’t. They really worked with me when I fell behind. I highly recommend...
LATRICE C | Overall ExperienceClean facility, nice security system. A little over priced for monthly fees
Scott C | Overall ExperienceNA
Marcy A | Overall ExperienceThis is the second time I have used this storage facility. They are great to work with.
Becky S | Overall ExperienceIan over delivered on customer service, great experience!
John S | First ImpressionsGreat staff. Very knowledgeable and friendly.
Thomas B | First ImpressionsThe gentleman at the desk, sorry, I forget his name, was great!
David T | First ImpressionsAwesome customer service!!!! Very friendly staff !!!
Kimberly H | First ImpressionsMy unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.
Necole C | Overall ExperienceMy sales guy was really nice and helpful
WAYNE L | First ImpressionsGreat service.. Nice facility and was very pleased with the young man that helped me and the manager
Elpidio P | First ImpressionsExcellent
William H | Overall ExperienceI already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.
Michael B | Overall ExperienceExcellent!!!!!
TACUMA S | First ImpressionsEmployees friendly.
Robert Z | Overall ExperienceEveryone was great and very helpful
Rosanna R | Overall ExperienceStaff members are very nice and helpful !
Sandy R | First ImpressionsN/A
Dawn R | Overall ExperienceI love the first month free the staff perfect
STANLEY W | Overall ExperienceFit our needs well.
Leonard H | Overall ExperienceEverything was top notch. Thank You
cheseter r | Overall ExperienceI was very happy with the storage unit and all the employees I interacted with were pleasant and professional.
Tommie W | Overall ExperienceEmployee was polite and professional
Tommie W | First ImpressionsMichael Connolly took care of me and he was very helpful and professional.
cheseter r | First ImpressionsWorst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did
Lea B | Overall ExperienceHalf of my belongings got rained on, I'm at $550 loss. Never again!
Traci G | Overall ExperienceI did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful
Ted O | First ImpressionsEmployers very helpful and friendly.
DICK M | Overall ExperienceGreat service and great location.
BOB R | Overall ExperienceVery upset that IMy husband didn’t receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man’s 200$.
Jeanne r | Overall ExperienceI was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude
amber c | Overall ExperienceNice staff
Leslie G | Overall ExperienceI have no complaints
lisa g | Overall ExperienceRecommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.
jeremy s | ReservationEverything went very smoothly
DICK M | ReservationVery Help and great deal !
Kiona D | ReservationI would use their service again if the need arises.
ALVINO R | Overall ExperienceGreat people and very accommodating.
Elise C | Overall ExperienceIt was great
Mark P | Overall ExperienceExcellent facility highly recommend to family and friends !
Mark B | Overall ExperienceStore staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.
KENNETH K | Overall ExperienceI did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i
Carol C | Overall ExperienceThe staff went above and beyond to make sure my experience was a positive one.
JAMES N | Overall ExperienceVery nice people. Clean facility with lots of moving supplies available in the office.
Elise C | ReservationThere would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client
Tuan D | Overall ExperienceEverything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him
STANLEY W | Overall ExperienceVery friendly staff who was able to answer my questions quickly.
Thomas R | Overall ExperienceI have used this facility several times for rental. Always great.
Keith W | Overall ExperienceThe price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.
JEFF G | Overall ExperienceAll was very professionally managed.
WILLIAM C | Overall ExperienceWould def use again. Everything was secure and I had no worries about storage.
TONY M | Overall ExperienceEverything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good
RICHARD H | Overall ExperienceExcellent service, great 👍 people there.
KEVIN A | Overall ExperienceThank all the staff for their assistance
JOHN G | Overall ExperienceMost of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.
Lindsay H | Overall Experience