Customer did not leave a comment.Jonathon E.
Customer Reviews for U-Haul Moving & Storage of Plainfield
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had some trouble using the contactless check-out process (caused by a problem with my phone's browser), and the on-site attendant was very helpful and patient and got me n my way quickly. Returning the vehicle using the online process through the phone was fast and easy. I've rented from here before - the service is always great, and the vehicles are always clean.Robert R.
Customer did not leave a comment.Clarissa S.
Michael was very busy yet took time to help as if I was the only one in the store and explained everything we neededROBIN F.
Customer did not leave a comment.ZACHARY D.
Customer did not leave a comment.DALE C.
Customer did not leave a comment.KEVIN C.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.KEITH G.
Great Job. Thank you!Jason D.
Customer did not leave a comment.Renee M.
Windshield wasn't washed.BHANU A.
The truck was difficult to find on the property which was frustrating because it was hot out, so better instructions to the exact truck location would be helpful. The truck was also VERY loud inside, we could not hear each other talk. Trucks are loud, but this was more than usual.Linda H.
The man heading and setting up my vehicle was excellentTIMOTHY H.
Keep up the great work!KENNETH B.
Customer did not leave a comment.AHMED F.
Customer did not leave a comment.Eric P. | Overall Experience
So easy to get in and out. It was perfect!SUSAN P.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.Katie C. | First Impressions
I wish the lights were on by my unitCynthia R. | Online Move In
Problems with updating information provided.GLENDA JEAN L. | Overall Experience
Always had great service at this location! Keep up the great work!PAUL M.
Customer did not leave a comment.WILBURN W.
Staff is awesome every time. Thanks guysROBERT J.
Customer did not leave a comment.Bill H.
I rented a 16 foot covered trailer and I needed it right away. They had what I needed and was all set within a half hour. Great customer service. (Though on returning, my son went to drop it off and he stood at the counter for 15 minutes and no one ever came or offered to help. He ended up just leaving and I had to make a phone call. This would not deter me from renting from there, they just were having a busy day.)DANIEL V.
Customer did not leave a comment.Miguel G.
Customer did not leave a comment.Mohammed K.
This location was not the original location. Our truck was supposed to be ready at 7 at the Ogden location. This whole experience has not been pleasant. We lost 2 hours of work each plus the help of movers to get our truck packed. Your response was to give us $50. all in all this has been a negative experienceNATHANIEL P.
Customer did not leave a comment.William D.
Very friendly, professional looking the trailer and dropping off was extremely easy.JEFFERY S.
Customer did not leave a comment.SCOTT A.
Kashish Chhabra (U-Haul Moving Center General Manager at 11238 Rte 59 of Naperville, IL gave us OUTSTANDING service. We booked a U-Haul Truck rental to move a family member to a new location this past weekend. Kashish is very knowledgeable, efficient, and a pleasure to deal with. I highly recommend renting from Kashish! Keith O. Bolingbrook, ILKEITH O.
Customer did not leave a comment.TIMOTHY D. | First Impressions
Customer did not leave a comment.Tom G.
Clean the inside of the vehicle. Wipe it down of the dust and grime.PHILIP M.
Customer did not leave a comment.William S. | First Impressions
I got the truck with just a dot more then a quarter of a tank of gas I wasn't going far no problem well couldn't after about 20min windows down feet getting hot turned on the AC loaded truck same thing we ac wasn't working whole time someone left the passenger side of the Engine cover unlashed so I had AC on the whole time burning gas because latch was unhook then I get a bill this morning for $55 for 5gal of gas ðŸ˜¡ðŸ˜¡ðŸ˜¡ never again!!!ALVIN M.
The team is friendly and helpful, but took awhile to get checked in. I rent regularly and just seemed very slow. It could have been customers were not familiar with renting. Also the same complaint I write each time I rent. The inside and outside windows of the van are always so dirty. Also maybe a quick wipe of the inside too. I know the vehicle is always cleaner when I return then picking up. I usually wipe the windows and interior.PHILIP M.
Customer did not leave a comment.Christine Y.
Customer did not leave a comment.ADAM K.
Customer did not leave a comment.Christopher W.
Mike at u-haul was very helpful 5 start for Customer serviceZESHAN K.
On a Saturday evening, only one staff person was working. He was unaware of how to disconnect a car transport, at no fault of his own. It seemed like he was incredibly overworked and under trained. He was respectful. My husband and I had to youtube how to disconnect our car transport by ourselves. It was a frustrating experience.Frederick A.
Customer did not leave a comment.Gerardo L.
Customer did not leave a comment.JOSEPH S.
Very helpful young manJONI B.
Customer did not leave a comment.Shelby B.
Customer did not leave a comment.MIKE M.
Customer did not leave a comment.LISA G.
The person that helped us check in for our storage unit was very friendly and informative. Such an easy process compared to other U-Haul locations we've visited before.Maria D. | First Impressions
The person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Thank you.Bryan S. | First Impressions
I was extremely pleased that my rental agreement was changed which lowered my bill. Thanks!Matthew F.
Customer did not leave a comment.ROBERT K.
I made a reservation for an RV space but when I got to the facility I was told I did not have a spot. Michael was very helpful and figured out a solution, but please fix your online reservation system so you don't have panicked customers and Michael doesn't have to figure out how to fix these types of situations. I'd love to say I'd recommend, but can't given someone may think they have a space when they don't. I would recommend Michael - he was super helpful.ANGELA F. | First Impressions
Customer did not leave a comment.DAVID B. | First Impressions
Try to not have to find a truck the day before you have to rent the truck. I only had to drive an extra hour to get it and back home.Carl S.
Kashish was a great help and one of the best people at uhaul that I've ever delt with. Great service.John C. | First Impressions
Customer did not leave a comment.CRAIG B.
Customer did not leave a comment.Mark P.
I always have the best experience with this location. Everyone is always friendly and helpful and makes the whole process very easy.CAROL F.
Appreciated the friendly and professional service. The staff members were very helpfulRACHELE A.
Customer did not leave a comment.ABEL R.
Customer did not leave a comment.THOMAS P. | Overall Experience
Customer did not leave a comment.Julie D. | First Impressions
Customer did not leave a comment.Sean H.
The attendant was helpfulROBERT J.
Customer did not leave a comment.GEORGE M.
Always a pleasure to do work with everyone at this location. Thanks!Christina S.
Customer did not leave a comment.KELLY I.
Michael provided excellent service to me.BALAJI S.
Customer did not leave a comment.Maximillian M.
Customer did not leave a comment.Matthew W.
Kashish is the best!!! A credit to the Uhaul name. Always friendly, helpful and professional.RONALD J.
staff on pick up and drop off were helpfulDAVID B.
This was a great transaction. The gentleman whom rented me the trailer was very helpful!JEFFERY B.
Excellent service. Michael went above and beyond to be helpful and make everything go smoothly.Rosemary T.
Customer did not leave a comment.THERESA B.
I was very frustrated that taking up a lot of space in the truck was a dolly and furniture pads. I didn't need or ask for them (I actually denied them as well as what seemed like 20 other items when renting the truck) but couldn't move them out of the way because I would have been charged for them.SHAWN S.
Customer did not leave a comment.Shivraman G.
Customer did not leave a comment.TYSON G.
Customer did not leave a comment.Kimberly M. | First Impressions
Customer did not leave a comment.Darrell L. | First Impressions
Customer did not leave a comment.DARRELL L.
Great experience especially since its our first time and we may have to get a second unit and would not think twice about renting another unitDonna G. | First Impressions
Customer did not leave a comment.BAHODUR B.
Website kept crashing upon returning van. But inside customer service was excellent.Leta O.
Pick up and drop off were very quick, and the truck was clean.Steven F.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.MARK G.
No issues and clean. Very friendly staff.VINCENT V.
Friendly, knowledgeable staffmary l. | First Impressions
Customer did not leave a comment.LEONARD R.
Customer did not leave a comment.Marcia W. | Overall Experience
Customer did not leave a comment.Vihang M.
You're good to go as far as I'm concernedTOM T.
The man who checked me in was borderline rude. I also asked him to show me how to unhook the trailer once I had to drop it off, because I knew that the location would not be open. The man who checked me in did not show me how to unhook the trailer. When we dropped off the trailer, it took about 30 minutes to get it unhooked. We repeatedly pulled on the bars, but to no avail. I called the roadside assistance, but never got through, so we were stuck there for a while.DIANE S.
The truck was clean and drove well. The waterproofing was unfavorable. It was raining during our drive and everything in the compartment above the truck got completely wet. We had to turn on the heat in the house to dry everything out over a couple of days and fans blowing on it.JOHN B.
Customer did not leave a comment.Steven W.
I rented a Cargo Van. Excellent service! I will recommend you to others. One area of improvement: I had to vacuum out hair on seats of cargo van before I was able to use. It would be better if uHaul vacuums out the cab of the cargo van when the previous customer leaves a mess.Scott L.
Mike is the best! I had to deal with him, he was very friendly, above and beyond!GHEORGHE P.
I had to extend my rental twice and it was so simple and trouble free. Thank you uhaulLINDA K.
The evening manager that checked me out and check the truck in was absolutely fabulous. He was very good at helping me rent a storage place and I was very happy with his workKIRSTEN P.
Customer did not leave a comment.MARK F.
Customer did not leave a comment.OCTAVIO F.
Be less shittyTHOMAS C.
Customer did not leave a comment.MARIA V.
Customer did not leave a comment.SHUO C.
Customer did not leave a comment.DARRICK T.
Employees were very helpful, very easy to load and drop off the trailer.DAVID A.
Customer did not leave a comment.Nick K.
Customer did not leave a comment.RANDY G.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.WILLIAM H.
GM was excellent and knowledgeable. Very politeDANIEL P.
Gates were broken or non functioning far too often. Price of storage kept increasing to the point it where it was no longer viable to own a trailer.graham m. | Overall Experience
Customer did not leave a comment.Patricia E. | First Impressions
Been using this Facility for 3 years .. Trailer rental, Rv Parking, and Storage . Have always been Pretty Good...Elpidio P. | First Impressions
Signed up for storage rental online. Was given a code to enter the area, but when we arrived onsite, was immediately told they don't use codes and that we'd have to get an access card. The employee went through the process of getting us the card, but then gave us a free month's rent. Worked out in the end and we were able to get access that we neededNicholas K. | Online Move In
Mike was absolutely great getting me set up with a truck and rental unit.Ken B. | First Impressions
Customer did not leave a comment.Mark F. | Overall Experience
Customer did not leave a comment.Cheryl H. | Overall Experience
Only concern was when the after hours access door would not open. Staff was super helpful in letting us in to move things though.Emma F. | First Impressions
Customer did not leave a comment.scott m. | Online Move In
The snow was was piled in front of the unit, making access difficult. The smooth floor of the unit was then quite slippery. On 2 trips to the facility, the driveway was blocked with trucks. I had to park the car, swipe the access card, then get back in vehicle and drive around. The process was repeated to leave. Very inconvenient.Ed O. | First Impressions
Customer did not leave a comment.Jennifer W. | First Impressions
When moving out of the storage we asked if we could bring in a container and movers. We were told we could. We paid to have a container brought in and we paid in advance for movers. On the day of the move the manager recinded the approval and we lost about $300.00. We had to move out of the storage in our cars which took 2 days. This was concerning because we had seen other people have that privilege. The lost of time and money is unfair.arthur d. | Overall Experience
My vehicle received $6000 in damages while being stored here. The sad part is there is no help from the Uhaul to reimburse the owners. They say it’s locked and secure but it’s not!TERRENCE L. | Overall Experience
Customer did not leave a comment.Brenda P. | First Impressions
Customer did not leave a comment.kathy T. | First Impressions
Customer did not leave a comment.Mark F. | Overall Experience
I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.Jay K. | First Impressions
Great facility and friendly staff. Keep up the great work!!Paul M. | Overall Experience
Customer did not leave a comment.STEPHEN M. | Overall Experience
Customer did not leave a comment.Aline C. | First Impressions
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | First Impressions
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | First Impressions
Customer did not leave a comment.MIKE J. | Overall Experience
Customer did not leave a comment.Terri F. | Overall Experience
Customer did not leave a comment.Arash A. | Overall Experience
Customer did not leave a comment.ELISEO V. | First Impressions
scotts team was great -- courteous helpful and hard workingMike B. | First Impressions
Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.Jay M. | Overall Experience
Customer did not leave a comment.Julie T. | Online Move In
Customer did not leave a comment.Latrice S. | First Impressions
Customer did not leave a comment.Patrick K. | Overall Experience
Customer did not leave a comment.Greg R. | Overall Experience
Customer did not leave a comment.Ryan D. | Overall Experience
Customer did not leave a comment.Andrew L. | Overall Experience
Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .Catriece B. | Overall Experience
Great service and clean secure spacePatricia S. | Overall Experience
Great location and fair priceTed O. | Overall Experience
Customer did not leave a comment.Charles M. | Overall Experience
i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.Jojo A. | First Impressions
The place is clean and secure. The units are tall and well maintainedChuck G. | First Impressions
Customer did not leave a comment.MARK T. | Overall Experience
Customer did not leave a comment.Francisco O. | Overall Experience
The staff was Great! Very Helpful!Kathy W. | First Impressions
Customer did not leave a comment.June D. | First Impressions
Customer did not leave a comment.Charles M. | First Impressions
Customer did not leave a comment.Brian W. | Overall Experience
Customer did not leave a comment.Georganna Q. | Overall Experience
Customer did not leave a comment.joe f. | Overall Experience
Thanks for your servicesCandace B. | Overall Experience
Everyone was the best.thanku Mr clarkedennis c. | Overall Experience
Customer did not leave a comment.Rita S. | Overall Experience
The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original paymentAnglea R. | Overall Experience
Customer did not leave a comment.BRIAN S. | Overall Experience
Customer did not leave a comment.matt f. | Overall Experience
Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I leftFRANKY F. | Overall Experience
Customer did not leave a comment.steve t. | Overall Experience
Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michellemichelle c. | Overall Experience
Very helpful employees.DAVID N. | Overall Experience
Great Staff!Kathy W. | Overall Experience
Customer did not leave a comment.matt f. | First Impressions
Customer did not leave a comment.ROSEMARY F. | Overall Experience
Aside from the access card not working the service, employees location and facility we’re outstandingMarcy A. | Overall Experience
The employee who waited on us was very helpful and courteousarthur d. | First Impressions
Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!Kenneth W. | First Impressions
Easy to work withJames K. | First Impressions
Great placenora g. | Overall Experience
Very detailedKeith M. | First Impressions
Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn’t. They really worked with me when I fell behind. I highly recommend...LATRICE C. | Overall Experience
Clean facility, nice security system. A little over priced for monthly feesScott C. | Overall Experience
NAMarcy A. | Overall Experience
This is the second time I have used this storage facility. They are great to work with.Becky S. | Overall Experience
Ian over delivered on customer service, great experience!John S. | First Impressions
Great staff. Very knowledgeable and friendly.Thomas B. | First Impressions
The gentleman at the desk, sorry, I forget his name, was great!david t. | First Impressions
Awesome customer service!!!! Very friendly staff !!!Kimberly H. | First Impressions
My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.Necole C. | Overall Experience
My sales guy was really nice and helpfulWAYNE L. | First Impressions
Great service.. Nice facility and was very pleased with the young man that helped me and the managerElpidio P. | First Impressions
ExcellentWilliam H. | Overall Experience
I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.MICHAEL B. | Overall Experience
Excellent!!!!!Tacuma S. | First Impressions
Employees friendly.Robert Z. | Overall Experience
Everyone was great and very helpfulRosanna R. | Overall Experience
Staff members are very nice and helpful !Sandy R. | First Impressions
N/ADawn R. | Overall Experience
I love the first month free the staff perfectSTANLEY W. | Overall Experience
Fit our needs well.Leonard H. | Overall Experience
Everything was top notch. Thank Youcheseter r. | Overall Experience
I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.Tommie W. | Overall Experience
Employee was polite and professionalTommie W. | First Impressions
Michael Connolly took care of me and he was very helpful and professional.cheseter r. | First Impressions
Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they didLea B. | Overall Experience
Half of my belongings got rained on, I'm at $550 loss. Never again!Traci G. | Overall Experience
I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpfulTed O. | First Impressions
Employers very helpful and friendly.DICK M. | Overall Experience
Great service and great location.BOB R. | Overall Experience
Very upset that IMy husband didn’t receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man’s 200$.Jeanne r. | Overall Experience
I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitudeamber c. | Overall Experience
Nice staffLeslie G. | Overall Experience
I have no complaintslisa g. | Overall Experience
Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.jeremy s. | Reservation
Everything went very smoothlyDICK M. | Reservation
Very Help and great deal !Kiona D. | Reservation
I would use their service again if the need arises.ALVINO R. | Overall Experience
Great people and very accommodating.Elise C. | Overall Experience
It was greatMark P. | Overall Experience
Excellent facility highly recommend to family and friends !Mark B. | Overall Experience
Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.KENNETH K. | Overall Experience
I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know iCarol C. | Overall Experience
The staff went above and beyond to make sure my experience was a positive one.JAMES N. | Overall Experience
Very nice people. Clean facility with lots of moving supplies available in the office.Elise C. | Reservation
There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new clientTuan D. | Overall Experience
Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves himSTANLEY W. | Overall Experience
Very friendly staff who was able to answer my questions quickly.Thomas R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!