Customer Reviews for U-Haul Moving & Storage of Pleasant Hills

8148 reviews

5 Clairton Blvd   Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

(412) 655-7030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 655-7030

5 Clairton Blvd
Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jessica was great. Very helpful and professional.

Joseph F. 
Rating:
4.0

Very good employee when I returned the trailer Friday night. The name Carl was on my receipt. Guess it was him. Helpful and a nice guy.

John S. 
Rating:
5.0

I think the entire process went great! And Jessica was there to help me with my questions since I tried doing everything on line this time! Jessica made the process go great even though I was clueless

Deborah E. 
Rating:
4.0

Customer did not leave a comment.

Rosemarie R. 
Rating:
2.0

I got charged a $6.75 fuel surcharge after filling up the tank to the exact amount suggested 1.5 miles away. Seems a little grime-y.

DAVID M. 
Rating:
5.0

The rates online for uhaul in general are misleading! No where near the $19.95 amount listed or the quoted amount ($50) after inputting info. Be prepared to pay $90 whether you rent a truck for 4 hours or 8!

JANE L. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
4.0

Great price for a short move! I couldn't adjust the passenger side mirror.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

The woman that helped me rent my truck I believe was Jessica. She was awesome and super friendly!

Zachary P. 
Rating:
5.0

The only issue that I have is the cleanliness of the bed of the van. Everything else was perfect.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

TaylorDaphne M. 
Rating:
3.0

mark where you want people to drop off stuff after hours

Dylan N. 
Rating:
1.0

Horrible experience! Customer service was horrid! Arguing among themselves, nobody in line, had to wait several minutes, lack of saying hello, miserable and got charged $20 for leaving after hours but app doesnt work. I rented a few times in the last few years and the same everytime. Its amazing how these are the same people that were crying for help not too long ago are conducting themselves like this. I looked at the reviews are most said excellent customer service. It appears these are false reviews. I would like to meet these people personally.

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
4.0

Manager and employees were extremely helpful and friendly, and got us on our way, and then checked back in, efficiently.

Timothy C. 
Rating:
5.0

Trenton has great customer service skills made us feel very comfortable and welcoming there.

KRISTY A. 
Rating:
5.0

Jessica and Travis did an excellent job. Great customer service!

Zachary S. 
Rating:
4.0

smooth transaction!

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Shalender S. 
Rating:
5.0

Jessica the attendant who helped me was very thorough and helped me a lot very good employee and is a good asset to U-Haul

Russell K. 
Rating:
5.0

More surface lot for customer's driving in by their own vehicle and maneuverability for the trucks coming in. Customer service was excellent.

JEANNINE B. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Clyde G. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Met with Jessica this morning, and she was top-notch professional about everything. She explained everything clearly and concisely. There are other UHaul places closer to us, but this one at 5 Clairton Blvd is the first one we'd dealt with with we moved to Pittsburgh 3 years ago. We had a good experience dropping off then and it's our go-to place now. Jessica certainly upheld the high standards.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Chance L. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Kathi B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Very friendly staff. Very quick and easy pick up and drop off

Jeffrey S. 
Rating:
3.0

Reservations was a mess. Our reservation was changed 3 times and moved locations because someone else didn't return on time. This is not acceptable when we have moving plans and dates set with people to move us. There needs to be a better system in place for your reservations.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN E. 
Rating:
4.0

Customer did not leave a comment.

Walter O. 
Rating:
5.0

The lady at the counter Jessica was really kind to me thank you very much

Robert R. 
Rating:
5.0

I tried to do it over the internet but your website wouldnt allow me to say i was here to collect the vehicle. Also the gentleman who checked out the vehicle upon (i forgot his name) was super nice and friendly and explained everything through the return process.

BARBARA L. 
Rating:
5.0

Jessica and the whole staff were professional and friendly.

Peter C. 
Rating:
5.0

Jeremy got me in and out or it's Jeremiah one of those names professional and courtesy

Jovane S. 
Rating:
5.0

Great service as always! Thanks Jessica!

Juan W. 
Rating:
5.0

I dealt with Jessica when I came in to rent a UHaul and she was very helpful and pleasant. Jeremiah was the person I returned the truck to and he was helpful with going over the vehicle to make sure everything was ok. Thank you both!!!

Scott G. 
Rating:
5.0

Jessica is awesome! Attentive and super focused on her customers and knows her business. She carried on a conversation with me and at the same time while processing my pick up. She was diligent and quick and makes it an enjoyable experience.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

The employee was helpful and generous. He even gave a $50 refund due to the damaged equipment.

Gregory M. 
Rating:
5.0

Omg I can't remember his name now but the guy that helped us was super professionally, knowledgeable and friendly. Great to work with!

Brytni T. 
Rating:
2.0

First off they over charged me. I also had charges like o and tires wt*...I received the worst van in the lot with damages. Worst service I ever received

Betty C. 
Rating:
5.0

Jessica was great!

KIERRA T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
1.0

Don't reserve vehicles to other customers if it's already in another customers possession no matter the circumstances make sure the current renter is finished with the vehicle before you underhandedly rent it out to someone else

DARRELL S. 
Rating:
4.0

The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.

Alice G.  |  Overall Experience 
Rating:
5.0

Matthew was very helpful and thorough, and got me on my way quickly. I've rented equipment from this store several times and have always had a positive experience. You folks have everything for DIY movers at your convenient, Pleasant Hills Cloverleaf location, and your processes for rental, return, etc. are efficient and time-saving.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Customer did not leave a comment.

Cory R. 
Rating:
3.0

Customer did not leave a comment.

Shanequa B. 
Rating:
2.0

Got a call on Sunday asking if I had already returned the vehicle when it was returned to U-Haul at 3:30 the same day. The van was dirty in the cab and cargo area, look at my before pictures. This was a disgrace. i worked at U-Haul back in 2003 and we took care of the vehicles. Come-on, get it together.

THOMAS C. 
Rating:
4.0

From beginning to finish, the staff was quick, efficient, and friendly. The gentleman who helped me return my rental van (Travis) was very personable and was thorough but quick to get me up and out the door. He was immediately available when I got back so I didn't wait whatsoever, which was appreciated after a long morning moving. Thanks again for the friendly service.

Steven O. 
Rating:
5.0

The customer service woman (married blonde lady) was absolutely fantastic.

RICHARD O. 
Rating:
5.0

This is the only UHaul we use. They always have what we need and are always polite. I'm not there to make friends and do lunch so, the fact that they are timely in getting me checked in/out, help me with getting my equipment and are nice about it is perfect!!

Leslie G. 
Rating:
1.0

Customer did not leave a comment.

Marco T. 
Rating:
2.0

Return agent was extremely dismissive and rude. You can tell the lack of teamwork and overall general attitude of the store. I was hesitant to choose this location as their service was rated low and now I know why.

BRANDON T. 
Rating:
4.0

Quick check-in after checking in on line.

Anthony O. 
Rating:
5.0

My experience was great both Matt and his staff were helpful.

DONALD M. 
Rating:
1.0

Staff called and told me I had to return the equipment 3 hours early then schedule. Told me if I did not have it back early that I would be changed a full extra day. When I return the equipment staff was rude. No one want to get up off their chairs and check the equipment in. Location sucks. Very hard to get into lot. Will never used U-hual again for anything after the way this location treated me

James S. 
Rating:
5.0

Thank you to Jessica for quickly getting me through registration and on the road. Very pleasant person for sure. Returning process was super convenient as well.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Trying to turn van in after hours did not work. Everything else was great.

Joel W. 
Rating:
5.0

Fantastic, Patient, and Friendly Staff who know the companies procedures! Thank you again for make our move easy and safe!

MICHELLE S. 
Rating:
4.0

Pick up and drop off were easy. My only issue was where to park my car while I had the truck. I had to park across the street at AAA. other than that no issues.

Allison K. 
Rating:
5.0

Though the vehicle was generally well maintained and clean, I was disappointed that it was missing the driver's side sun visor which I didn't realize until the sun was in my eyes and I reached for it and nothing was there. I did bring this to their attention upon return and they acknowledged that they knew that there was no visor that it was broke and would be fixed. Of course this did not help me when i was blinded.

STEVEN L. 
Rating:
5.0

Very good 👍👏👌😀 service

Dev D. 
Rating:
3.0

Customer did not leave a comment.

Sierra H. 
Rating:
4.0

Customer did not leave a comment.

janet B. 
Rating:
5.0

Customer did not leave a comment.

Les H. 
Rating:
1.0

They were extremely unprofessional. I returned my truck that same day an hour after I got it and they called me 2 days later asking where the truck was. They didn't have an exact total for me all they said was “you'll just see the total in your bank account”. I asked for a receipt, never got one. I don't know if they're not training people but there were 5 employees at the desk and only 2 on the computers helping people.

Richard P. 
Rating:
3.0

The people who were working move at a snails pace. Got there at 1:50 for our 2pm pickup. By the time we were waited in and got the vehicle it was 220pm and the truck was due back at 5

Brandon R. 
Rating:
5.0

The gasoline tank was half empty

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

MARY N. 
Rating:
5.0

The young woman who did our rental agreement was excellent. She was very quick and kind and efficient. Would highly recommend her, i don't have my receipt to get her name but you should. Thanks tommyz

THOMAS Z. 
Rating:
3.0

We left our personal moving straps in the front sets and when called they told us they weren't there. Pretty aggravating because they weren't mine they were a family friends.

Brianna M. 
Rating:
5.0

Good service, thanks

Naw S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Upon arriving, Jessica did an incredible job of explaining the rental process to us and answering any questions we had (as first time “Uhaulers”. Thank you, Jessica! However, when dropping off our truck a couple hours later, the crew behind the desk was extremely slow to greet us (failing to even acknowledge our presence) and seemed to lack general customer service skills/interest.

Jared C. 
Rating:
5.0

Jessica was so informative and she was very pleasant and helpful. She was awesome with us

Robert M.  |  First Impressions 
Rating:
5.0

Nothing

TINA M. 
Rating:
4.0

Outside, the guy who hooked my trailer up to my car was extremely patient and helpful, explaining every step of how to correctly hook up the trailer, I really appreciated it. Inside, improvements need to be made to the computer system however. Several steps of the process had hiccoughs that made me concerned if the rental was complete in the system. The signature pad didn't work, the computer couldn't locate the UHAUL location where I wanted to return the trailer to, it wouldn't recognize the driver's license photo the clerk uploaded, etc. The clerk was helpful throughout though, doing the best she could with the ornery computer system. Both employees were wearing masks and wearing them correctly, which I greatly appreciated.

Hannah N. 
Rating:
5.0

Everyone was very professional and friendly. Pricing was in line. Thank you and I will use your services again when needed.

DALE C. 
Rating:
5.0

Customer did not leave a comment.

Vicki G. 
Rating:
5.0

Customer did not leave a comment.

Graham D. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Thank you u haul group

PADAM C. 
Rating:
5.0

Great service! Jessica was very helpful. Thanks U-HAUL Sincerely Juan Williams

Juan W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
1.0

No one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.

Matt C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARA W.  |  Overall Experience 
Rating:
5.0

Excellent staff!

Nancy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

All staff was very patient to describe how access works and hours and to answer questions. Outstanding.

Alexandre L.  |  First Impressions 
Rating:
2.0

Half of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.

Cara T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul h.  |  Overall Experience 
Rating:
1.0

I made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses. Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of. There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also. Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere. Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry. I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.

ARAM DAVID P.  |  Overall Experience 
Rating:
3.0

The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.

Alice G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathleen m.  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly even when super busy!

Jacquelyn K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nick T.  |  Overall Experience 
Rating:
3.0

PSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....

Linda G.  |  Overall Experience 
Rating:
3.0

Very pricey to store in the climate controlled area

June w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald g.  |  Overall Experience 
Rating:
5.0

Very nice

Zetta W.  |  Overall Experience 
Rating:
4.0

Overall Good Experience

PATRICK G.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, & costumer service was above & beyond.

Pressley B.  |  Overall Experience 
Rating:
1.0

Had two good employees at this site! The other two were god awful and lack customer service skills to say the least.

Whitney P.  |  First Impressions 
Rating:
1.0

No communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.

Christine D.  |  First Impressions 
Rating:
5.0

Friendly staff!

JAMES H.  |  Overall Experience 
Rating:
5.0

The website is horrible

Donna A.  |  First Impressions 
Rating:
5.0

Wonderful service and definitely will use again!

Tiffany F.  |  Overall Experience 
Rating:
5.0

Thank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!

Debra C.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly

Debra W.  |  First Impressions 
Rating:
5.0

They were really nice, and very helpful

Tiara M.  |  First Impressions 
Rating:
5.0

Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.

theodora w.  |  First Impressions 
Rating:
5.0

good experience, staff helpful

TIMOTHY T.  |  Overall Experience 
Rating:
5.0

Matt the manager was prompt and very helpful.

bradley g.  |  First Impressions 
Rating:
5.0

Crew was helpful and friendly.

Robert N.  |  First Impressions 
Rating:
5.0

Great service

uma p.  |  Overall Experience 
Rating:
5.0

Very nice employees

renee m.  |  Overall Experience 
Rating:
5.0

you took the time to talk you us

beth k.  |  First Impressions 
Rating:
5.0

Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent

richard g.  |  First Impressions 
Rating:
5.0

Good experience

uma p.  |  First Impressions 
Rating:
5.0

Thank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need

JANICE R.  |  First Impressions 
Rating:
1.0

I was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.

Zachary W.  |  Overall Experience 
Rating:
5.0

This is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!

Gary K.  |  Overall Experience 
Rating:
3.0

When I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers

Julia S.  |  Overall Experience 
Rating:
5.0

Facility was very accommadating in changing delivery date/time>

paul o.  |  Overall Experience 
Rating:
5.0

Good people always accommodating and helpful and easy access

WILLIAM L.  |  Overall Experience 
Rating:
5.0

Josh is doing a great job.

sajid q.  |  Overall Experience 
Rating:
5.0

Josh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.

Kimberly D.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and professional. Great Team!

Licia W.  |  Overall Experience 
Rating:
5.0

The delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.

Linda O.  |  Overall Experience 
Rating:
5.0

Everything you want in a storage facility. My only complaint is that it is not cheap. I’d be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.

David F.  |  Overall Experience 
Rating:
5.0

Na

SARA C.  |  Overall Experience 
Rating:
5.0

.

Jim Y.  |  Overall Experience 
Rating:
4.0

Very helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.

Tyler T.  |  Overall Experience 
Rating:
4.0

My only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.

JUNE A.  |  Overall Experience 
Rating:
5.0

My beginning experience with my move using a Ubox was not the best. Don’t have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.

laura p.  |  Overall Experience 
Rating:
5.0

It was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.

TIMOTHY J. K.  |  Overall Experience 
Rating:
1.0

Reserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.

Eric S.  |  Overall Experience 
Rating:
5.0

all was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.

CATHERINE B.  |  Overall Experience 
Rating:
5.0

nice job particularly like the recycle area. better than just trashing things

john k.  |  Overall Experience 
Rating:
5.0

..

Deng A.  |  Overall Experience 
No reviews have been submitted for this location.

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