RAFEAL R. on 9/28/2016
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They were pros there. Super clean facility.
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Cribs for K. on 9/28/2016
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The location where we picked up the truck was wonderful. It was reservations that was the huge disappointment. I specifically needed to pick up the truck in a location that was not out of the way. I could have rented from any other company if this request could not have been met. Two days before the truck was to be picked up, I received a call from Nichole in the Pittsburgh Regional office. She had no information about my location request; I was given a price that she knew nothing about. She said either pick it up where it was, or cancel the truck. I couldn't cancel the truck at the last minute, so I took it, called corporate to complain. I won't contact Uhaul next time we need a truck to load up for an event. I can't trust that my needs would be met.
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Dianne W. on 9/26/2016
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Don't forget to give the customer the items that they purchased. Thanks
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JAKE H. on 9/26/2016
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Manger JR was really helpful guiding us through the process as first time uhaul truck renters. He supplied us with everything we needed to move. Definitely would return to his branch because of the help and how professional they were.
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oladipupo o. on 9/25/2016
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The gas was not in the middle of the tank and their computer told m it was and I had to pay and extra $20
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Carole P. on 9/25/2016
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Received conflicting information about the amount of gas we were responsible for replacing when we returned the truck. We had less than a half a tank to start with & notified staff, as instructed by the check-in person, who also instructed us to return the vehicle with a half a tank of gas. Expected a refund of the gas price difference with our final bill, but was flatly denied! Should have refunded/compensated us for following directions! Very displeased!!!!!!
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Nancy M. on 9/25/2016
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Great experience!!
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Tawonda G. on 9/25/2016
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Employees were rude and was not helpful at all
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Antonio G. on 9/25/2016
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No gas wasnt in the truck almost broke down truck kept pull me to the right need a line up gears is mass up didn't know if I was in N or D
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brooke g. on 9/25/2016
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Customer Service at the Pleasant Hills U-Haul location was great. It is a very clean facility that offers everything you need. The person that waited on us was knowledgeable and we were in and out in a few minutes.
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Michelle F. on 9/24/2016
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I used this location for 3 different services, storage, truck rental and one way trailer. The employees at that facility are non informed, and complain about not being trained properly on the computer system. Also, they did not give me correct information on 3 different occasions. When I asked about it they just sat there and said "We don't know what to tell you." I've owned 2 businesses, and I absolutely would not treat my customers like that. I then went to AAA to get information for my trip and happened to mention that I was using that particular facility and they recommended that I don't because of their lack of good customer service.
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Brandon A. on 9/24/2016
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This location was unreal. Very clean with professional staff. The check in process was very quick.
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MICHELLE W. on 9/23/2016
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Great customer service great experience
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Benjamin S. on 9/21/2016
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Make sure the drop off location can take care of probelms that you had from the pickup location
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amanda a. on 9/20/2016
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The store opened 15 minutes late, service was slow, and after paying for a dolly we went to move and saw it was unpacked in our truck.
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Sidnei C. on 9/19/2016
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Excellent service with the U-Haul team very kind and helpful.
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Justin W. on 9/17/2016
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Reserved a 15ft truck and went to pick it up and they said they over sold their 15fts for today and did not have any left. We had to take a 10 ft and what would have taken us 2 hours to move it took 6 since we had to make 2 trips.
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DEBORAH E. on 9/16/2016
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At a busy intersection, but very nice crew and plenty of room
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Harry L. on 9/12/2016
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The representative that checked me in upon arrival at the U-Haul location was outstanding. I was worried when I arrived just before the store opened, and saw that there was quite a line to get in already. However, the staff there was very fast in accommodating everyone. And again, the rep who checked me in was really outstanding.
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Joe L. on 9/12/2016
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Im not happy that you changed my pick up location.
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Jean M. on 9/12/2016
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Representative was great! check in a breeze.
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Raymond G. on 9/11/2016
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Cab was grimy, sticky inside. Would help to wash out once in a while.
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SHARON S. on 9/10/2016
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Busy location with lots of activity but got in and out quickly.
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JAMES S. on 9/9/2016
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Engine light on,fuel gauge not accurate
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Dan D. on 9/8/2016
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Meade was very helpful and provided good service.
Note: I had a hitch attached at the McKnight Rd location by Thor and he was outstanding. Please recognize Thor also for his exceptional service.
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