Nothing everything was great
GEOFFREY SCustomer Reviews for U-Haul Moving & Storage of Pleasant Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Respectful and Polite Young Men and Young Women.
RAMONE B | Overall ExperienceSomething got into the storage unit and was killed or die Horrible smell. All my expensive clothes stink No remains found
Judith H | Overall ExperienceThanks for the good service.
BRIAN D | Overall ExperienceThe staffs were rude especially the light skin lady
sunday b | Overall ExperienceVery helpful and very customer service friendly. Went above and beyond.
ASHLEY-DAWN C | First ImpressionsThey so accommodating and well good and treat ur case with manners dey are 100% good
FUNKE I | Overall ExperienceVince and the crew were fantastic!
Dra A | First ImpressionsVincent was very nice and helpful :)
Allison C | First ImpressionsStaff was very courteous, knowledgeable and helpful.
James c | First ImpressionsThe front desk staff was ALWAYS friendly and helpful.!
Michael P | Overall ExperienceMany of my items had water damage (and mildew) and bits of glass on them from the unit above mine. When this was brought to the attention of staff at the time, they just offered me a dust pan. Many items were discovered to be covered in mouse droppings. Loading dock was often inaccessible due to staff/customers parking in front of it. Screen on check in/out box has been broken for several years. Price has increased continuously, while the offerings have gotten worse.
THOMAS B | Overall ExperienceHad a lot of miscommunication with some of the staff. Got locked out of our unit several times even when we were paid in full and on time.
WILLIAM G | Overall ExperienceThe rooms were smaller than I expected. But the staff was courteous.
Nitika S | Online Move InThe manager Vince B is a phenomenal man and manager. He changed my negative perception of U-Haul from very negative to most favorable. People of his caliber will only promote the future of U-Haul. God bless him Raymond Matelan
RAYMOND M | Overall ExperienceThe facility was very convenient for us and the entire staff and management were exceptional.
gary h | Overall ExperienceVince, Salena I’d like to thank but the WHOLE staff is great. At this location they all act like a family every one helps everyone to make the whole experience quick efficient and friendly.
josh n | First ImpressionsOnly thing I didn't like was that yall charged my card and my things was out the storage unit before the 12th but luckily I didn't have nothing in it. I emptied the unit on December 5th and yall tried to take money on the 11th in my email my account said.
Resheda C | Overall ExperienceKeep Up The Great Job 👍
RAMONE B | First ImpressionsI thought it was odd that I paid for the lock but had to turn it in check out of the storage unit.
Sean O | Overall ExperienceAmazing service. Friendly staff. Just all around great experience and had everything I needed in one spot.
Lindsay U | First ImpressionsWhen I initially rented the unit the access to the entrance was blocked by three rows of rental trucks and I was unable to get my moving truck up ramp. I had to pay additional for my movers to walk three flights of steps with contents from a 2 bedroom apartment. When I spoke with the woman in charge she simply said haven where else to put trucks.
Kathleen T | Overall ExperienceI used your storage unit for almost 3 years and was very convenient and nice. I closed my unit 9/17/24 and I will ask the manager for a Pro Rata refund for the unused time, since I was paid till 10/6/24. Thanks again. Mike
Michael C | Overall ExperienceI was under the impression that there was an elevator in the building. After signing the lease, I was told there wasn’t any. Much work to carry everything upstairs.
janet m | First ImpressionsCameron and Malik went above and beyond to help me.. They made my day with their pleasant attitude, kindness and sincere desire to help. Thank you guys so much!!
NOELLE K | First ImpressionsGreat folks!
Diego A | First ImpressionsCustomer service was great. The facility was difficult to work with. Having to go up and down stairs was extremely difficult. Also, having to sign in to on door to have to open another is difficult. I understand security, but that's not something you want to do when your moving heavy objects.
Theresa M | First ImpressionsVery Professional at all times.
Lorann P | Overall ExperienceApril 22, 2024-8:00pm - The first day that we tried to move our items into the storage unit, there was a bit of difficulty getting to the building due to returned vehicles and trailers blocking the entranceway. There was barely room to drive the car past the office to the building. We had difficulty entering the storage unit due to the two step process. I was told to enter my unique code but was not told that I would have to do it twice and the sequence of using the two keypads. We also found that the sliding doors would not open and we could only use the manual doorway. April 28, 2024-4:00pm - Our second move day went much smoother. The entrance was clear, the sliding doors opened, and we now knew how to use the keypads. The interior of the building and unit was clean. The loading dock and carts were accessible.
Desiree D | First ImpressionsNot enough parking spots at times. Also the alarm system went off although I clocked in each time. The automatic sliding door wasn’t always working. Overall though it was clean and conveniently located.
Blair K | Overall ExperienceThey were awesome from beginning to end.
felita s | Overall ExperienceFrom day one there was problems with getting a unit on ground level due to not having elevators to carry a couch and loveseat upstairs. Then to send my children yesterday to pick up the items uhaul still had their red lock on my unit even after payment had already been paid making me leave work just so uhaul can remove their lock very inconvenient. Terrible. Do better.
RAYLYNN T | Overall ExperienceThey are the best
tracy l | Overall Experienceexcellent in all aspects
mary r | Overall ExperienceThe staff was not familiar with the self storage rooms and which ones were still vacant. We had to come back to the office several times to inform them the status of the rooms. Ie already rented, steel beam in center of room.The staff should have come over to the storage room in person to provide help, rather then make us make us make several trips between the building and office .
ROBERT A | First ImpressionsSupervisor was extremely helpful & knowledgeable. Coworkers were not capable in processing our paperwork both times we were onsite while renting our storage unit. Supervisor clearly is an asset to the location. Coworkers struggled with procedure and were ill advised on computer operations both times.
Susan B | Overall Experiencestaff are great and helpful
mary r | First ImpressionsThere was no light in the unit… but that’s ok with me.
christine p | Overall ExperienceStaff did job helping Especially the manager
glen f | First ImpressionsTommi Lyn, the manager is outstanding!
Cassandra S | First ImpressionsAll nice and the best in people skills! Thanks U-Haul! John
JOHN B | Overall ExperienceI would not recommend this location to do business with. I should’ve stuck to the Clairton Boulevard. Especially after I spent $600- $700 on a U-Haul.
Shirley H | First ImpressionsAlways a solution when I come to U-Haul. Professional, dedicated, simple.
Albert P | Overall ExperienceSome of my things were missing
Tacarra C | Overall ExperienceThe GM Matt Borgouis was exemplary in helping me during times of continuing hardships...a leader among his peers. This was the Pleasant Hills unit.
Michael K | Overall ExperienceA Water leak destroyed some of my invaluable memorabilia and artwork.
paul s | Overall ExperienceNo complaints
edward w | First ImpressionsKeep up the great work
Carmella N | Overall ExperienceVery bad company👿 they gave me a unit but they gave too much trouble before my stuffs to the store, they said they don’t have the size of unit what they assigned to me. They are Worse company. They said they don’t know what happened. They are thieves 👿. They are very expensive also. Please people don’t reserve this U-haul moving and storage of pleasant Hills.
ratna r | Overall ExperienceVery very bad and worse deals. There was someone in the front desk to whom I reserved for the storage and I was assigned unit size 10’16’6 but finally they told me they don’t have that size unit, So they gave me too much trouble, it was 11th hour my stuffs were about to reach the storage. Remote user: carissa forsha. I will never and ever recommend them this worst company.👿👿👿
ratna r | First ImpressionsThe staff was friendly and very thorough in going over the pricing, size, hours and rules for checking in as well as procedures for termination of lease. I have and will continue to recommend the Pleasant Hills, PA Uhaul facility to family and friends.
VICKIE P | Overall ExperienceThe whole staff is very kind and helpful.
MARGARET B | Overall ExperienceThe only thing I didn’t like was that the alarm sounded deafeningly whenever we opened the door to my unit. It would eventually stop, but that was annoying. Otherwise, my experience was excellent.
Janet H | Overall ExperienceLock would not work on unit and they wouldnot look to see if had another unit to accommodate
jennifer k | Overall ExperienceGreat customer service and they definitely will take good care of you throughout your service. They go far and beyond at this location. KUDOS TO THE STAFF.
Bonita E | Overall ExperienceKarissa, was very professional and clear of all of the fees and rules involved in the storage rental as well as the van rental. I will most definitely recommend Uhaul to others. Thank you
VICKIE P | First ImpressionsVery helpful
Parnell H | Overall ExperienceGot charged three times for storage and didn’t receive my first month free
JEVONTE P | First ImpressionsStaff was unhelpful locked out of my storage with no notice very sad experience
DON F | Overall ExperienceGood place to use when you need short term storage. Very satisfied with service and facility.
Todd M | Overall ExperienceAccommodations and staff were excellent. Everything from our transport from Ft. Myers, Florida to our storage unit to the rental we used to empty the unit... These folks took excellent care of us! We would recommend to EVERYONE!
KELLY K | Overall ExperienceEmployees at the Pleasant Hills u-haul were extremely helpful.
Daniel F | Online Move InGood job altru
Funke I | Overall ExperienceHelped us at every step.
Rosannafe C | Overall ExperienceVery easy to rent a storage room. The facility was clean and looked very well managed. The staff was friendly, helpful and easy to work with.
Jean G | First ImpressionsThe storage unit was easy to access. The facility was always clean and well maintained. I was able to have access to my unit whenever I needed it. This was a positive experience
Vicki N | Overall ExperienceThere r so many choices for storage and U-HAUL has always been my choice throughout the years that I’ve moved! Love that you gave one month free storage and you have Many locations! (It was a little bit confusing w/ all the texts & e-mails - had to change a few things & call to confirm.)
SHERRY F | Overall ExperienceI had trouble seeing in the storage unit. The door has a small opening and doesn't let enough light in. There were 3 dead mice in various places in my storage. A moving blanket was destroyed by the mice. I haven't been through everything to see if anything else was damaged by them. Other than that, everything was as I left it 6 years ago.
Ray g | Overall ExperienceYour personnel were all good. Friendly and courteous
THOMAS L | First ImpressionsDecent. A bit of a wait because there was only one clerk helping customers while other employees were doing other things.
Darrell W | First ImpressionsStaff was helpful, friendly, and overall amazing to our needs. Can't speak more highly of all the staff.
Johnny S | Overall ExperienceThere was some obvious rodent activity and it appeared to be being handled. Sometimes there's only so much that can be done but I was very happy with my long term storage and if needed, I will rent a UHaul storage unit again. Thank you.
CAROLYN K | Overall ExperienceThis Uhaul location has a ‘Rodent’ and ‘Rat’ problem. I scene a very large ‘Rat’ when I moved out. These units are not sealed. Meaning rotten and rats can move from one unit to another. You can smell the malt balls odor throughout the storage facility. The facility looks clean and orderly. Please request and ask to see these units. To see my points. I can’t recommend this facility to anybody. They certainly have a rat problem at this location. This is the honest God ‘TRUTH’.
Kenneth B | Overall ExperienceA little concerned about the giant mouse trap. Do mice frequent the storage containers?
andrew d | First ImpressionsLove that UHaul Self Storage has the large flat rolling carts to help bring your items inside. We had 4 kayaks to store and the carts were a tremendous help.
Trina S | First ImpressionsMatthew is a Genuine and outside Manager. The best manager I have come across that works for UHAUL. He should have a higher position.
Shomari N | First ImpressionsJess needs a raise !
Des'Tyne A | First ImpressionsThe Store Mansger and Staff were excellent.
DIANA D | First ImpressionsThe storage unit was clean the whole building was well lite and clean.
Nancy S | First ImpressionsI just wanna say Jessica at a Pleasant Hills Storage for Sellitti is the nicest person she has help me with all my rentals so I hope she is getting credit for all of it because I deal with yens a lot
James F | First ImpressionsI would like to know more about pest control measures. We found a poison trap in the corner of the locker and there was a chemical order on some of the boxes. Toxic?
Sandra A | Overall ExperienceThe size if the unit is excellent easily to gey acess
Stephen T | First ImpressionsI cannot say enough for Danielle, she has been wonderful through the process of making it work for me during covid and not being able to pay. The assistant manager was extremely helpful as well. They are all very great people and they are very accommodating. Lori Rechtorik
Lori R | Overall ExperienceEveryone there was very friendly and helpful! The assistant manager, Josh, and the female associate were a great help & very understanding. They came through by helping me out when my moving got delayed. Very nice place! Thank you.
CASSANDRA W | Overall ExperienceThere were several mixups and misinformation. The young woman I believe Jessica is her name but not sure. She stepped in and saved the day. After she got involved and fixed everything it was great. The three gentlemen working that day can use much more training!
antoinette r | First ImpressionsA lot of dirt on stairs and in hallway
Rene F | First ImpressionsMy unit had mouse droppings in it. When I showed Jessica, she said she would have some one clean it. Whoever cleaned it didn't clean it all up. There were several locations in the unit with mouse droppings. I loaded my belongings on one side of the unit and will see if someone can clean the remaining droppings. Or I may do it myself. I know many storage units have mice, but at least TRY to make it look like you don't. . The locks don't work well on the units either. I have to go back up to have them drill a bigger hole so the lock actually works. The unit should have been cleaned and inspected before I checked in. I wish I could say I'd recommend it, but I can't right now. Fortunately, I will only need it for a few months. If this were going to be a longer term rental, I think I'd look elsewhere.
Robert J | First ImpressionsI just wish we were granted 24 hr access to our units
Carmella N | First ImpressionsJust good, caring, decent people. Thank you.
Patricia C | First ImpressionsThe unit was a little pricey, would have been nice for long term rentals to get a discount. The reason we moved out because the rent increased and did not like the fact that you had to pay extra to get in after 10 PM.
Kim W | Overall ExperienceThe "no prorate" policy is unfair and hàs no basis and was not told about until términation of use of facility.
EDMOND R | Overall ExperienceThe manager there at pleasant hills U-Haul named Matthews he was a reasonable person his staff was very unknowledgeable and did not know how to handle customers situation to the tea
gigi n | Overall ExperienceThe staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.
Vicki N | First ImpressionsParking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.
Dee G | First ImpressionsHelpful and friendly staff. Overall excellent experience.
TASHA K | Overall ExperienceI never even had a storage unit here so I’m not sure why I have to keep fu**ing telling you that!!
Markelia Y | Overall ExperienceThe sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.
MANUELA A | Overall ExperienceThe only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.
Alice G | Overall ExperienceJessica was so informative and she was very pleasant and helpful. She was awesome with us
Robert M | First ImpressionsNo one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.
Matt C | First ImpressionsExcellent staff!
Nancy B | Overall ExperienceAll staff was very patient to describe how access works and hours and to answer questions. Outstanding.
Alexandre L | First ImpressionsHalf of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.
Cara T | Online Move InI made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses. Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of. There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also. Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere. Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry. I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.
ARAM D | Overall ExperienceThe unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.
Alice G | First ImpressionsStaff very helpful and friendly even when super busy!
Jacquelyn K | Online Move InPSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....
Linda G | Overall ExperienceVery pricey to store in the climate controlled area
June w | Overall ExperienceVery nice
Zetta W | Overall ExperienceOverall Good Experience
PATRICK G | Overall ExperienceStaff was knowledgeable, & costumer service was above & beyond.
Pressley B | Overall ExperienceHad two good employees at this site! The other two were god awful and lack customer service skills to say the least.
Whitney P | First ImpressionsNo communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.
Christine D | First ImpressionsFriendly staff!
JAMES H | Overall ExperienceThe website is horrible
Donna A | First ImpressionsWonderful service and definitely will use again!
Tiffany F | Overall ExperienceThank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!
Debra C | Overall ExperienceEverything went very smoothly
Debra W | First ImpressionsThey were really nice, and very helpful
Tiara M | First ImpressionsExcellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.
theodora w | First Impressionsgood experience, staff helpful
TIMOTHY T | Overall ExperienceMatt the manager was prompt and very helpful.
bradley g | First ImpressionsCrew was helpful and friendly.
Robert N | First ImpressionsGreat service
uma p | Overall ExperienceVery nice employees
renee m | Overall Experienceyou took the time to talk you us
beth k | First ImpressionsConvenient storage unit...employees helpful and informative...reasonable cost for monthly rent
richard g | First ImpressionsGood experience
uma p | First ImpressionsThank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need
JANICE R | First ImpressionsI was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.
Zachary W | Overall ExperienceThis is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!
Gary K | Overall ExperienceWhen I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers
Julia S | Overall ExperienceFacility was very accommadating in changing delivery date/time>
paul o | Overall ExperienceGood people always accommodating and helpful and easy access
WILLIAM L | Overall ExperienceJosh is doing a great job.
sajid q | Overall ExperienceJosh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.
Kimberly D | Overall ExperienceStaff was very helpful and professional. Great Team!
Licia W | Overall ExperienceThe delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.
Linda O | Overall ExperienceEverything you want in a storage facility. My only complaint is that it is not cheap. I’d be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.
David F | Overall ExperienceNa
SARA C | Overall Experience.
Jim Y | Overall ExperienceVery helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.
Tyler T | Overall ExperienceMy only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.
JUNE A | Overall ExperienceMy beginning experience with my move using a Ubox was not the best. Don’t have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.
laura p | Overall ExperienceIt was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.
TIMOTHY J | Overall ExperienceReserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.
Eric S | Overall Experienceall was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.
CATHERINE B | Overall Experiencenice job particularly like the recycle area. better than just trashing things
john k | Overall Experience..
Deng A | Overall Experience