Customer Reviews for U-Haul Moving & Storage of Pleasant Hills

8587 reviews

5 Clairton Blvd   Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

(412) 655-7030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 655-7030

5 Clairton Blvd
Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

U-Haul is great but don't use Moving Helpers. They are independent companies and mine was a no-show on moving day and had to dispute the charge with my credit card company to get my money back

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Matt and Jessica = A+

ROBERT M. 
Rating:
5.0

Always top notch! Jessica Fawcett was very helpful and explained everything including after hours drop off.

Lynn K. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Everything was great! Excellent customer service!

Marion S. 
Rating:
5.0

Customer did not leave a comment.

Kala C. 
Rating:
4.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
1.0

Reserved a truck WITH appliance dolly because I needed to move appliances. When I arrived, I was told they didn't have any dolly, this makes it a bit difficult to move appliances. After explaining to the employee the purpose of needing a dolly, he was able to find me a regular dolly, of which I had to purchase a strap for $10. He did credit me the cost of the dolly, but definitely had an arrogant attitude. After getting me my truck, I didn't get a “Thank you”, or “sorry for the inconvenience “…. He just walked away. I will not use this location again

Jon W. 
Rating:
5.0

Excellant service

IAN C. 
Rating:
4.0

Always great service

KRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Deborah Q. 
Rating:
5.0

Customer did not leave a comment.

Candice T. 
Rating:
3.0

Customer did not leave a comment.

Holly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
3.0

Overcharged. Please check into this 17. Charge extra.? Also gas price is overpriced. Is t tryout a commission thing for sales man? Unless I have some kind of refund I will not return. & I know allot of people from my business.

Louise C. 
Rating:
5.0

Nothing, I am fine with my experience.

JAMES R. 
Rating:
3.0

Check in was slower than expected, given that I applied on line. Check in return process was not clear. Staff was pleasant and helpful. Lock for back of truck was inoperable and we had to waste time and money to purchase a new one.

James N. 
Rating:
4.0

It was unfortunately quite far from where I moved to. This was a one way move and I had to drive another 30 min to drop off after a long day.

Johanna F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

The staff was very pleasant & helpful.

Knud P. 
Rating:
5.0

Had a wonderful experience. The place was ran as tight as a snare drum. The staff ind the establishment are first rate.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

As we know there is nothing fun when it's involves moving but when you have a wonderful experience with I say one of the biggest keys involved in the process, it makes the day much easier. Everyone from the phone call to reserve the truck, to pick up and drop off we're so friendly and helpful. Each process was quick and easy. I will definitely recommend this facility to anyone that needs any kind of U Haul services. Thank you

TRACY Y. 
Rating:
5.0

Jessica was informative and polite. A pleasant representative for your company.

Andrew T. 
Rating:
5.0

Hard workers, polite also

ROCCO K. 
Rating:
5.0

I cannot think of a thing that would improve this place of business. My U-Haul experience far exceeded my expectations. There high tech check out and back in was so easy.

Ronnie E. 
Rating:
5.0

I just wish we were granted 24 hr access to our units

Carmella N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaclyn T. 
Rating:
4.0

My drop off location was changed by uhaul after I picked up the truck and I ended up going to the wrong uhaul on the night of 8/31 to drop off my trailer. The guy working at the wash works location was extremely helpful, letting me keep my trailer there overnight until I could drop it off at the correct location.

Owen B. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
4.0

The van smelled inside upon pick up. Returning after hours was not recognizing the location and when I called customer service for assistance sat on hold for 50 minutes without any response. Very frustrating. the specific location was not the problem but the larger system

Claude S. 
Rating:
5.0

Very smooth process.👍

David B. 
Rating:
4.0

Exorbitant price for less than 30 miles drive. How can one pay almost $100 for just a 25 miles drive in total? This is unacceptable charges and needs review ASAP.

Paul G. 
Rating:
5.0

Manager was extremely helpful and nice.

Jolene M. 
Rating:
4.0

Customer did not leave a comment.

Charlene P. 
Rating:
4.0

Customer did not leave a comment.

Mahesh A. 
Rating:
3.0

Ordered online for 10:30 AM pickup. Got call day earlier that our truck was ready if we wanted. Tried to call to say no, not available fir pickup but could not get through … on endless hold. Next morning got a call at 10:00 checking to see if we were coming. I said reservation was 10:30. Agent insisted it was 9 AM and whether we were canceling. I said we are on our way. Reservation included a dolly. When we were checked in no regular dollys left. Rep was kind enough to give us an appliance one at no extra charge. On return there was a need to contact emergency service. It was impossible and was a full circle several times and when we got an agent she directed us to the first contact numbers and website where we were. Left facility and came back early morning when store reopened. Just a frustrating experience but all got done in the end and everyone is fine. Thank you.

LAUREN T. 
Rating:
4.0

Customer did not leave a comment.

DREW S. 
Rating:
4.0

Customer did not leave a comment.

JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mahesh A. 
Rating:
1.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

When I returned the full-auto transport trailer, I asked Josh if I could return the furniture dolly and rent an appliance dolly? Josh was super great. He allowed me to return the furniture dolly and exchange it for the appliance dolly for free. After the trying few days I had, this was a huge welcome to me, as I almost started to cry there.

ANDREA S. 
Rating:
1.0

Missing a latch on a box. Terrible service

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
4.0

Customer did not leave a comment.

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA C. 
Rating:
5.0

Customer did not leave a comment.

KAREN C. 
Rating:
4.0

Just FYI- The change oil soon light was on when i got in. It also smell a bit. Maybe cigarette smoke?

APRIL H. 
Rating:
5.0

RENT HERE ALL THE TIME...THANKS

James P. 
Rating:
5.0

Very Pleasent employees

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
2.0

I got charged for having the truck a day longer than I actually had it.

Matthew G. 
Rating:
4.0

Give the poor guy outside in the heat taking in the returns some help and a raise.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
1.0

When returning the van, your app would not accept any pictures. I had to call the 800 number, and I was on hold for an hour before I could talk to someone. When I talked to an operator, she was pleasant and helpful. However she was unable to get the pictures uploaded so she had me email them to her. She assured me no fees would be charged. When done, I had sat in your parking lot for 1 and half hours resolving the issue. The next morning, I had a receipt in my email. They had charged me the estimated miles, not the actual miles, AND a second day's rental. I had to call again. The second operator was also helpful. She issued a refund for the second day and the extra miles, which has not been registered in my account yet. She also filed a complaint on my behalf, stating a general manager would call me. This has not yet happened. the reference number is 3343591 and the manager who was supposed to call me is Matthew Bourgeouis. So far, I have been on the phone for a total of 2 and a half hours and the situation still has not been fully resolved. My next need for a rental is in December and I am currently looking into my options elsewhere.

George S. 
Rating:
3.0

U-Haul as a company failed the lack of in customer service is pathetic by not giving people good information to complete their move is a waste of a persons time. I will not use U-Haul again do to this

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

The Manager and Installer were wonderful. Explained things very well. I'm VERY pleased.

DAVE C. 
Rating:
4.0

Customer did not leave a comment.

Marisa C. 
Rating:
1.0

Was not guided on doing digital inspections of vehicle, not sent the new link for dispute and later claim that old damage was done by us . I asked manager to run the tape so it can show that when vehicle leave property it was damaged

Thakur D. 
Rating:
4.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA E. 
Rating:
5.0

Customer did not leave a comment.

Randolph C. 
Rating:
5.0

This Uhaul site has great costumer service which is very important to me

Camille B. 
Rating:
5.0

The location and the staff were excellent

Joseph C. 
Rating:
5.0

The location was fine but this was the worst uhaul I've ever driven. I honestly thought I was doing something wrong with the lights but I was not, because the headlights on this thing were horrendous. I feared for my safety and had to drive with the high beams on which still didn't even give enough light that a truck would have on a normal setting. The reverse light on the left side was also not functional. I have rented uhaul and penske trucks in the last and have never had an issue like this. This was a very dangerous experience. I will be calling to complain but I expect some compensation for this death trap.

Christopher T. 
Rating:
4.0

Only disappointment was that vehicle smelled like previous user(s) were smoking.

Thomas R. 
Rating:
5.0

Have the employees walk through as to what they are doing when checking the equipment in. Joshua looked like he was going to give me bad news but we got it all worked out.

ANDREA S. 
Rating:
3.0

Joshua was not very helpful when i told him the mileage was incorrect on the paper work. He told me i had to fix the problem on a phone app. And i said i have not left the store yet why cant you fix it. He then stated to me that if i didt have a phone i couldn't rent from Uhaul then. Wow not sure if I'll rent here again . Not even sure if I was charged correctly.

Tamara T. 
Rating:
5.0

The media pa location was great … the cape may location was aweful.

Christopher A. 
Rating:
4.0

I know it's hard to find people that want to work, but y'all definitely need more help at this location.

Kevin D. 
Rating:
5.0

Just good, caring, decent people. Thank you.

Patricia C.  |  First Impressions 
Rating:
5.0

Everything was perfect, thanks

Jared H. 
Rating:
5.0

The check in and check out were both quick. I like the links to get items prepared prior to check in as I uploaded my driver license info. Keep it the same as I liked the experience.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Marcella H. 
Rating:
5.0

Your mobile app for after hours return needs improved. There is nowhere on it where you can click to verify you returned the truck. The app needs more work.

RONALD L. 
Rating:
5.0

No change

GUSTAV G. 
Rating:
1.0

I ordered a dolly and was given a truck without any explanation. Had to go back and retrieve the dolly

CHRISTINE G. 
Rating:
5.0

Quick, efficient check-in and return - Thanks

David M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

The trailer that was rented had a bald tire on the left side. Very unhappy to see that.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer service A1. Thank you Matt. 🙏🏾😊

Cynthia C. 
Rating:
3.0

Staff was young and distracted by interaction with coworkers chatting they were focused on each other more than the customer. That said the person helping us, Shelby I think, was professional and answered all our concern s. Not related to the location, we wanted a 10 foot truck and were giving a larger,lower mileage truck. The price increase and gas costs were larger. I talked with the Pittsburgh office and they refused to give the lower price to cover for our added expense.

Gregg T. 
Rating:
5.0

Customer did not leave a comment.

Tracey L. 
Rating:
5.0

Customer did not leave a comment.

JODI S. 
Rating:
5.0

Very well stocked and clean location with knowledgeable personal

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Carol Ann R. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

The unit was a little pricey, would have been nice for long term rentals to get a discount. The reason we moved out because the rent increased and did not like the fact that you had to pay extra to get in after 10 PM.

Kim W.  |  Overall Experience 
Rating:
5.0

The "no prorate" policy is unfair and hàs no basis and was not told about until términation of use of facility.

EDMOND R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLISON C.  |  Overall Experience 
Rating:
3.0

The manager there at pleasant hills U-Haul named Matthews he was a reasonable person his staff was very unknowledgeable and did not know how to handle customers situation to the tea

gigi n.  |  Overall Experience 
Rating:
5.0

The staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.

Vicki N.  |  First Impressions 
Rating:
4.0

Parking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.

Dee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
Rating:
5.0

Helpful and friendly staff. Overall excellent experience.

TASHA KAYE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
2.0

I never even had a storage unit here so I’m not sure why I have to keep fu**ing telling you that!!

Markelia Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha H.  |  First Impressions 
Rating:
4.0

The sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.

MANUELA A.  |  Overall Experience 
Rating:
4.0

The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.

Alice G.  |  Overall Experience 
Rating:
5.0

Jessica was so informative and she was very pleasant and helpful. She was awesome with us

Robert M.  |  First Impressions 
Rating:
1.0

No one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.

Matt C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARA W.  |  Overall Experience 
Rating:
5.0

Excellent staff!

Nancy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

All staff was very patient to describe how access works and hours and to answer questions. Outstanding.

Alexandre L.  |  First Impressions 
Rating:
2.0

Half of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.

Cara T.  |  Online Move In 
Rating:
3.0

The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.

Alice G.  |  First Impressions 
Rating:
5.0

Staff very helpful and friendly even when super busy!

Jacquelyn K.  |  Online Move In 
Rating:
5.0

The website is horrible

Donna A.  |  First Impressions 
Rating:
5.0

Everything went very smoothly

Debra W.  |  First Impressions 
Rating:
5.0

Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.

theodora w.  |  First Impressions 
Rating:
5.0

Crew was helpful and friendly.

Robert N.  |  First Impressions 
Rating:
5.0

Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent

richard g.  |  First Impressions 
No reviews have been submitted for this location.

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