Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The waiting area was almost non-existent and the bathroom was filthy and disgusting! Absolutely filthy!
ann b
Rating:
5.0
Customer did not leave a comment.
shauniece C
|
First Impressions
Rating:
5.0
Everything went well with the rental.
BRENDA H
Rating:
5.0
Customer did not leave a comment.
TRACEY S
Rating:
5.0
Customer did not leave a comment.
KIMBERLY C
Rating:
3.0
There was roadwork around the interchange that made this location difficult to get to.
Bennett S
Rating:
5.0
Customer did not leave a comment.
Kenneth J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW K
Rating:
5.0
Seems like they are short staffed. There was only one person working at the counter and there were 7+ people in line behind me and several people in front of me. The bosses should be fired. Not sure where they are when there is work to be done while their one employee is running around like a nut trying to help all of the customers. My five-star review is for him - the employee. I would give ZERO stars to his bosses.
Derek P
Rating:
4.0
Cameron was super to work with when picking up our equipment.
SUSAN D
Rating:
5.0
Customer did not leave a comment.
Dustin H
Rating:
5.0
Customer did not leave a comment.
ARNAB D
|
First Impressions
Rating:
5.0
Luke and Jaxson were friendly and helpful both in pick up and drop off. They made my experience feel personal and that I mattered as a customer. Great job to Luke and Jaxson.
JOSEPH W
Rating:
5.0
Customer did not leave a comment.
RONALD P
Rating:
5.0
I rented a trailer for 6 hours. Ended up having it for more then 30. The owner was great just charged me for 24hr. Will go back!!
James B
Rating:
5.0
Very quick and friendly service.
PAUL N
Rating:
2.0
Something got into the storage unit and was killed or die Horrible smell. All my expensive clothes stink No remains found
Judith H
|
Overall Experience
Rating:
4.0
Thanks for the good service.
BRIAN D
|
Overall Experience
Rating:
3.0
I booked a 15' truck a month ahead of time. Three days before my move, I was told no truck was available at this location, but instead had to go to North Versailles. Fine. I called 2 days before my move to see I could come get the truck 3 hours earlier at 2:30. They told me I had no truck at all and to wait for them to call me back in the next 48 hours. I was notified 1 day before that I was back to this location, but still no truck. On the morning of the move, I called at 8 am. Still no truck and told to wait for them to call me back. I told them I needed a truck by 2:30! All I got was "Sorry for the inconveiniece." No phone call. I called them at 12:15 on the day of the move and was finally told I had a truck. It was a 26' foot truck - not the 15' truck that I ordered, but at least I had a truck.
Improve your service by making sure your customers have a truck with more than 2 hours notice before their move.
MARY W
Rating:
5.0
Very easy process
MARY D
Rating:
5.0
Customer did not leave a comment.
JUAN W
Rating:
3.0
Customer did not leave a comment.
Ryan K
Rating:
5.0
Customer did not leave a comment.
william d
Rating:
5.0
Everything went so smoothly. Thanks. I'll be back!
Patrick T
Rating:
1.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
I am a frequent renter at this U-Haul location and I always have a very positive experience. This transaction was positive just like all the rest except the air conditioner did not work in the van and when you are moving items on a hot humid day the air conditioner would have been a big help.
DAWN G
Rating:
5.0
Customer did not leave a comment.
Stephanie A
Rating:
5.0
Customer did not leave a comment.
Stephanie A
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
1.0
The staffs were rude especially the light skin lady
sunday b
|
Overall Experience
Rating:
5.0
Prompt attention to my needs with the 20 foot truck.....all employees were great!
LISA B
Rating:
1.0
Fraudulently charged me for gas.
SHANE S
Rating:
5.0
Very helpful and very customer service friendly. Went above and beyond.
ASHLEY-DAWN C
|
First Impressions
Rating:
1.0
Poor Customer Service. I plan to file a complaint. There’s a fraudulently $10 charge to my account after I paid to put gas in the vehicle before drop off
SHANE S
Rating:
5.0
Customer did not leave a comment.
KATHLEEN C
Rating:
5.0
Vince is ALWAYS available to provide top notch customer service. I will forever be a loyal customer!!!
Marsha C
Rating:
5.0
I was sent to this location after UHAUL changed my reservation. UHAUL massively screwed up. I had a reservation for a hitch installation and a trailer rental. The night before UHAUL corporate changed my reservation to another location clear across Pittsburgh. Fine. I went and there was NO ONE at the shop. At all. I was routed to another uhaul who was unable to install it and they sent me here. I spent four hours just getting to the installation. UHAUL as a company is a joke. This location has stellar staff.
MALLORIE G
Rating:
4.0
When you come into the store have a sign indicating one register is for pick big up equipment the other is for store merchandise
RAYMOND S
Rating:
5.0
They so accommodating and well good and treat ur case with manners dey are 100% good
FUNKE I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise S
Rating:
5.0
Customer did not leave a comment.
Mircea L
Rating:
5.0
Vince and the crew were fantastic!
Dra A
|
First Impressions
Rating:
5.0
Staff very helpful and friendly
TODD D
Rating:
5.0
Customer did not leave a comment.
GREGORY G
Rating:
5.0
Customer did not leave a comment.
Janiah D
Rating:
5.0
Customer did not leave a comment.
NICHOLAS B
Rating:
2.0
Empty cans and trash were all under the seats and the wheel was very sticky. During checkout the app crashed and then I couldn’t resume checkout or finish uploading my pictures, but got an email it was completed.
Kyle N
Rating:
5.0
Gentlemen at the store were very friendly and informative, Josh did a great job with the install. Josh was very informative
Timothy M
Rating:
5.0
great place to rent a uhaul, always a good place to grab a truck or trailer.
COLTON H
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
|
First Impressions
Rating:
3.0
Have the attendants working there check to make sure the extra items that I rented are inside the truck. I rented a refrigerator dolly and (24) moving blankets asked the driver when he brought the truck around if everything was inside, he told me Good to go ! When I got home later nothing was inside the truck, tried calling the store back took over (1/2) hour just to get through, very disappointed.
RAYMOND S
Rating:
5.0
Nothing. This was a very professional and efficient transaction. Employees were great. Had a hitch installed and everything went well
Michele R
Rating:
3.0
Customer did not leave a comment.
CHARLES D
Rating:
5.0
everything was great no problems with check in was great drop off was easy thanks
NORBERT C
Rating:
4.0
Customer did not leave a comment.
JEFFREY W
Rating:
5.0
The trailer was clean, but it smelled like a dead body was stored inside of it. They needed to air it out or spray some disinfectant to neutralize to stench! With that being said, I was pleased with the whole process of renting the trailer.
Corey B
Rating:
5.0
Customer did not leave a comment.
DYLAN R
Rating:
5.0
Nice van very well maintained. Pleasant staff overall good experience and got the job done.
PATRICK T
Rating:
5.0
It took three tries to find a 6x12 enclosed trailer that didn’t have either a mechanical issue, (first trailer, the door would only open halfway up), or an electrical issue, (second trailer, the brake lights didn’t function), before I got off the lot. Next issue I had was when I stopped for a break and to check on the trailer, I found out that the electrical hitch wiring connectors were apparently to loose. Both connectors had been dragging along the road for some time and were ruined. I had to use my own tools and electrical splice connectors to temporarily repair the broken connection before I could continue on my journey. The bad part was that Roadside Assistance would not help me because my vehicles connector was damaged. So I was on my knees, in a parking lot repairing this. These things happen, I’m not mad at the employee whom hooked up the trailer, I’m really frustrated that Roadside Assistance wouldn’t help me.
I will continue to rent trailers from this location for two reasons, first it’s the only local location with trailers. Second, the employees at this location are great, they immediately replaced my vehicles trailer hitch wiring harness and gave me a credit for one of the days rental for my two day trailer rental. In the end it all worked out.
Mark S
Rating:
5.0
Nothing to improve. Customer service was excellent!!!!
Eric S
Rating:
5.0
Transmission on the truck was in dire need of replacement. It squealed constantly. The truck made a lowed buzzing sound like you would hear from an alert monitor when the AC was turned on and traveling at 55 mph. The truck had numerous holes in the roof leading to water damage on much of my belongings. This truck would be fine for a move within the same city or for 20-30 miles but not across states. It should never have been given to me.
Paul H
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Our install was done incorrectly at the pick up location and they had to fix it upon return because it was causing a car turn signal malfunction that we did not feel comfortable having our teenage daughter driver in that condition.
JOHN L
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Always a good experience at this location, and we been using this location off and on for over our 42 years of marriage.
Matt M
Rating:
3.0
The employee who handled our pickup/drop off was great - but I do not think anyone checked out equipment in upon return
We returned our equipment at 4:30 PM on Monday May 5th and at 6:45 PM I received an email stating that we had not returned our equipment and they had been attempting to reach us- both were false because our equipment HAD been returned, and neither one of us have received a phone call or an email. I replied to the message, letting them know that our equipment was in fact, returned, The following morning I received my receipt.
BERNARD S
Rating:
5.0
Josh’s service was outstanding in making sure the hitch and wiring setup on my new SUV was exactly what I was looking for.
David M
Rating:
5.0
Very helpful!!
JAN B
Rating:
5.0
Very quick and easy process. Super friendly staff!
KEVIN R
Rating:
5.0
excellant service
MELVIN L
Rating:
5.0
Customer did not leave a comment.
BIMAL L
Rating:
5.0
Nothing that I can think of. These guys are very polite and
JOEL W
Rating:
5.0
You’re good!
JUAN W
Rating:
5.0
Customer did not leave a comment.
Tom E
|
First Impressions
Rating:
5.0
Team members displayed outstanding customer service at pick up and drop off. Very much appreciated.
NICHOLAS P
Rating:
5.0
Customer did not leave a comment.
TIMOTHY F
Rating:
3.0
The staff was friendly and helpful but the truck was blocked in so I couldn’t find it and the items I ordered with it weren’t in the truck so they had to go get them. They were busy with multiple customers in the store. It added to the amount of time it took to get the truck and meet up with the movers I hired to load the truck and it caused a confusion and longer than the 4 hours I hired them for. I’d definitely recommend showing up really early to pick up the truck if you have to be somewhere at a certain time with it.
Julie C
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
Customer did not leave a comment.
Jared G
Rating:
5.0
Josh and Diego were amazing!! Would definitely recommend and use in the future!
EBONY M
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
4.0
Customer did not leave a comment.
TIMOTHY K
Rating:
3.0
Customer did not leave a comment.
RAYMOND S
Rating:
5.0
Nice staff there to assist with my truck rental. They were very helpful and friendly.
DOMENIC P
Rating:
5.0
Customer did not leave a comment.
PHILOMENE B
Rating:
5.0
the truck had left in items from the last person that rented it. Was not happy with that.
LAUREN B
Rating:
3.0
We had reserved a 10 ft truck at a different location, which was 5 minutes from our location. Instead we were called the day before and had to travel 30 minutes to get a truck , and we had to take a 15 foot truck. This cost us more in gas and caused some nervousness with a driver that never drove a large truck before.
COLBY G
Rating:
4.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
Customer did not leave a comment.
Tammy D
Rating:
5.0
Customer did not leave a comment.
Kristeen S
Rating:
5.0
Fast check in check out process. Friendly personnel.
Dawn G
Rating:
5.0
Vincent was very nice and helpful :)
Allison C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charles D
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER N
Rating:
5.0
Customer did not leave a comment.
SAM C
Rating:
4.0
Front desk staff need to be proactive about addressing customers. I was waiting in line while an unoccupied register was available and manned by a staff member. The member was looking at there cellphone. I asked if they were free and then they started helping me. Wasted about 3-4 minutes of my time
MALLORY G
Rating:
5.0
The truck itself was fairly clean but it could have been cleaner, and the lock for the back was bent and wouldn't lock. Other than that, the truck ran great and customer service was quick and professional, I have no other complaints and overall this was one of the best truck rental processes I have experienced!
Kenneth R
Rating:
5.0
Best customer service anyone could ask for.
Victoria R
Rating:
5.0
Not a thing. All of the Employees are very helpful and professional. Keep up the good work.
JOEL W
Rating:
5.0
Customer did not leave a comment.
Vance E
Rating:
3.0
Customer did not leave a comment.
MARCUS P
Rating:
5.0
Everyone was very polite .
Mark G
Rating:
2.0
The trailer had gravel in it that I needed to clear out. The employee did not explain anything with the contract. Did not let me come back to inspect the trailer. Only spot to return the trailer was on a hill facing down hill which made remove the trailer on my own very difficult considering the trailer does not have a jack. When removed from the hitch it would begin to roll down hill into my bumper scratching it. I had to find scraps of wood by the tree line to chalk the wheels because nothing was around to do so. Worst experience with this company I've ever had. Definitely won't be returning.
ROBERT N
Rating:
3.0
Customer did not leave a comment.
KAREN Y
Rating:
4.0
Customer did not leave a comment.
SCOTT K
Rating:
5.0
I had a very good experience from the moment I walked in the door. I was greeted by the manager who went over the process with me. From Josh the installer got to work. He did a very good and efficient job of getting my installation taken care of. I was given a recommendation by a friend to go to this site and now will continue to reccomend the guys from here in the future.
Christopher K
Rating:
5.0
Customer did not leave a comment.
BRUCE B
Rating:
5.0
Customer did not leave a comment.
Lorna L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
5.0
Staff was very courteous, knowledgeable and helpful.
James c
|
First Impressions
Rating:
5.0
Great customer service
WILLIAM B
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Amazing customer service
CLOVER K
Rating:
5.0
The front desk staff was ALWAYS friendly and helpful.!
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bill S
|
Overall Experience
Rating:
2.0
Many of my items had water damage (and mildew) and bits of glass on them from the unit above mine. When this was brought to the attention of staff at the time, they just offered me a dust pan. Many items were discovered to be covered in mouse droppings. Loading dock was often inaccessible due to staff/customers parking in front of it. Screen on check in/out box has been broken for several years. Price has increased continuously, while the offerings have gotten worse.
THOMAS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA D
|
Overall Experience
Rating:
3.0
Had a lot of miscommunication with some of the staff. Got locked out of our unit several times even when we were paid in full and on time.
WILLIAM G
|
Overall Experience
Rating:
3.0
The rooms were smaller than I expected. But the staff was courteous.
Nitika S
|
Online Move In
Rating:
5.0
The manager Vince B is a phenomenal man and manager. He changed my negative perception of U-Haul from very negative to most favorable. People of his caliber will only promote the future of U-Haul.
God bless him
Raymond Matelan
RAYMOND M
|
Overall Experience
Rating:
5.0
The facility was very convenient for us and the entire staff and management were exceptional.
gary h
|
Overall Experience
Rating:
5.0
Vince, Salena I’d like to thank but the WHOLE staff is great. At this location they all act like a family every one helps everyone to make the whole experience quick efficient and friendly.
josh n
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sheila C
|
Overall Experience
Rating:
3.0
Only thing I didn't like was that yall charged my card and my things was out the storage unit before the 12th but luckily I didn't have nothing in it. I emptied the unit on December 5th and yall tried to take money on the 11th in my email my account said.
Resheda C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MORGAN D
|
Overall Experience
Rating:
5.0
Keep Up The Great Job 👍
RAMONE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sheila C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lonna W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER W
|
Overall Experience
Rating:
4.0
I thought it was odd that I paid for the lock but had to turn it in check out of the storage unit.
Sean O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMONA M
|
Overall Experience
Rating:
5.0
Amazing service. Friendly staff. Just all around great experience and had everything I needed in one spot.
Lindsay U
|
First Impressions
Rating:
3.0
When I initially rented the unit the access to the entrance was blocked by three rows of rental trucks and I was unable to get my moving truck up ramp. I had to pay additional for my movers to walk three flights of steps with contents from a 2 bedroom apartment. When I spoke with the woman in charge she simply said haven where else to put trucks.
Kathleen T
|
Overall Experience
Rating:
5.0
I used your storage unit for almost 3 years and was very convenient and nice. I closed my unit 9/17/24 and I will ask the manager for a Pro Rata refund for the unused time, since I was paid till 10/6/24. Thanks again. Mike
Michael C
|
Overall Experience
Rating:
3.0
I was under the impression that there was an elevator in the building. After signing the lease, I was told there wasn’t any. Much work to carry everything upstairs.
janet m
|
First Impressions
Rating:
5.0
Cameron and Malik went above and beyond to help me.. They made my day with their pleasant attitude, kindness and sincere desire to help. Thank you guys so much!!
NOELLE K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kahlil e
|
First Impressions
Rating:
5.0
Great folks!
Diego A
|
First Impressions
Rating:
4.0
Customer service was great.
The facility was difficult to work with. Having to go up and down stairs was extremely difficult. Also, having to sign in to on door to have to open another is difficult. I understand security, but that's not something you want to do when your moving heavy objects.
Theresa M
|
First Impressions
Rating:
5.0
Very Professional at all times.
Lorann P
|
Overall Experience
Rating:
3.0
April 22, 2024-8:00pm - The first day that we tried to move our items into the storage unit, there was a bit of difficulty getting to the building due to returned vehicles and trailers blocking the entranceway. There was barely room to drive the car past the office to the building. We had difficulty entering the storage unit due to the two step process. I was told to enter my unique code but was not told that I would have to do it twice and the sequence of using the two keypads. We also found that the sliding doors would not open and we could only use the manual doorway.
April 28, 2024-4:00pm - Our second move day went much smoother. The entrance was clear, the sliding doors opened, and we now knew how to use the keypads.
The interior of the building and unit was clean. The loading dock and carts were accessible.
Desiree D
|
First Impressions
Rating:
3.0
Not enough parking spots at times. Also the alarm system went off although I clocked in each time. The automatic sliding door wasn’t always working. Overall though it was clean and conveniently located.
Blair K
|
Overall Experience
Rating:
5.0
They were awesome from beginning to end.
felita s
|
Overall Experience
Rating:
1.0
From day one there was problems with getting a unit on ground level due to not having elevators to carry a couch and loveseat upstairs. Then to send my children yesterday to pick up the items uhaul still had their red lock on my unit even after payment had already been paid making me leave work just so uhaul can remove their lock very inconvenient. Terrible. Do better.
RAYLYNN T
|
Overall Experience
Rating:
5.0
They are the best
tracy l
|
Overall Experience
Rating:
5.0
excellent in all aspects
mary r
|
Overall Experience
Rating:
3.0
The staff was not familiar with the self storage rooms and which ones were still vacant. We had to come back to the office several times to inform them the status of the rooms. Ie already rented, steel beam in center of room.The staff should have come over to the storage room in person to provide help, rather then make us make us make several trips between the building and office .
ROBERT A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lonnie d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen T
|
First Impressions
Rating:
3.0
Supervisor was extremely helpful & knowledgeable. Coworkers were not capable in processing our paperwork both times we were onsite while renting our storage unit. Supervisor clearly is an asset to the location. Coworkers struggled with procedure and were ill advised on computer operations both times.
Susan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John K
|
Overall Experience
Rating:
5.0
staff are great and helpful
mary r
|
First Impressions
Rating:
5.0
There was no light in the unit… but that’s ok with me.
christine p
|
Overall Experience
Rating:
5.0
Staff did job helping Especially the manager
glen f
|
First Impressions
Rating:
5.0
Tommi Lyn, the manager is outstanding!
Cassandra S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kathleen m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rebecca t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack B
|
Overall Experience
Rating:
5.0
All nice and the best in people skills!
Thanks U-Haul!
John
JOHN B
|
Overall Experience
Rating:
1.0
I would not recommend this location to do business with. I should’ve stuck to the Clairton Boulevard. Especially after I spent $600- $700 on a U-Haul.
Shirley H
|
First Impressions
Rating:
5.0
Always a solution when I come to U-Haul. Professional, dedicated, simple.
Albert P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol V
|
Overall Experience
Rating:
2.0
Some of my things were missing
Tacarra C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bonita E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALYCIA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dra A
|
First Impressions
Rating:
4.0
The GM Matt Borgouis was exemplary in helping me during times of continuing hardships...a leader among his peers. This was the Pleasant Hills unit.
Michael K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
2.0
A Water leak destroyed some of my invaluable memorabilia and artwork.
paul s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nancy r
|
Overall Experience
Rating:
5.0
No complaints
edward w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tyler P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christine p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
rashelle k
|
Online Move In
Rating:
5.0
Keep up the great work
Carmella N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dionne G
|
Overall Experience
Rating:
1.0
Very bad company👿 they gave me a unit but they gave too much trouble before my stuffs to the store, they said they don’t have the size of unit what they assigned to me. They are Worse company. They said they don’t know what happened. They are thieves 👿. They are very expensive also. Please people don’t reserve this U-haul moving and storage of pleasant Hills.
ratna r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER W
|
First Impressions
Rating:
1.0
Very very bad and worse deals. There was someone in the front desk to whom I reserved for the storage and I was assigned unit size 10’16’6 but finally they told me they don’t have that size unit, So they gave me too much trouble, it was 11th hour my stuffs were about to reach the storage. Remote user: carissa forsha. I will never and ever recommend them this worst company.👿👿👿
ratna r
|
First Impressions
Rating:
5.0
The staff was friendly and very thorough in going over the pricing, size, hours and rules for checking in as well as procedures for termination of lease. I have and will continue to recommend the Pleasant Hills, PA Uhaul facility to family and friends.
VICKIE P
|
Overall Experience
Rating:
5.0
The whole staff is very kind and helpful.
MARGARET B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEAN R
|
Overall Experience
Rating:
5.0
The only thing I didn’t like was that the alarm sounded deafeningly whenever we opened the door to my unit. It would eventually stop, but that was annoying. Otherwise, my experience was excellent.
Janet H
|
Overall Experience
Rating:
1.0
Lock would not work on unit and they wouldnot look to see if had another unit to accommodate
jennifer k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY A
|
Overall Experience
Rating:
4.0
Great customer service and they definitely will take good care of you throughout your service. They go far and beyond at this location. KUDOS TO THE STAFF.
Bonita E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alexander W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
REBECCA V
|
Overall Experience
Rating:
5.0
Karissa, was very professional and clear of all of the fees and rules involved in the storage rental as well as the van rental. I will most definitely recommend Uhaul to others.
Thank you
VICKIE P
|
First Impressions
Rating:
5.0
Very helpful
Parnell H
|
Overall Experience
Rating:
4.0
Got charged three times for storage and didn’t receive my first month free
JEVONTE P
|
First Impressions
Rating:
2.0
Staff was unhelpful locked out of my storage with no notice very sad experience
DON F
|
Overall Experience
Rating:
5.0
Good place to use when you need short term storage. Very satisfied with service and facility.
Todd M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristina D
|
First Impressions
Rating:
5.0
Accommodations and staff were excellent. Everything from our transport from Ft. Myers, Florida to our storage unit to the rental we used to empty the unit... These folks took excellent care of us! We would recommend to EVERYONE!
KELLY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gary g
|
Overall Experience
Rating:
5.0
Employees at the Pleasant Hills u-haul were extremely helpful.
Daniel F
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Tina F
|
Overall Experience
Rating:
5.0
Good job altru
Funke I
|
Overall Experience
Rating:
5.0
Helped us at every step.
Rosannafe C
|
Overall Experience
Rating:
5.0
Very easy to rent a storage room. The facility was clean and looked very well managed. The staff was friendly, helpful and easy to work with.
Jean G
|
First Impressions
Rating:
5.0
The storage unit was easy to access. The facility was always clean and well maintained. I was able to have access to my unit whenever I needed it. This was a positive experience
Vicki N
|
Overall Experience
Rating:
4.0
There r so many choices for storage and U-HAUL has always been my choice throughout the years that I’ve moved! Love that you gave one month free storage and you have Many locations!
(It was a little bit confusing w/ all the texts & e-mails - had to change a few things & call to confirm.)
SHERRY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jarred C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOSEPH Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
peter l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
art c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
antoinette r
|
Overall Experience
Rating:
3.0
I had trouble seeing in the storage unit. The door has a small opening and doesn't let enough light in.
There were 3 dead mice in various places in my storage. A moving blanket was destroyed by the mice. I haven't been through everything to see if anything else was damaged by them.
Other than that, everything was as I left it 6 years ago.
Ray g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darien K
|
Overall Experience
Rating:
5.0
Your personnel were all good. Friendly and courteous
THOMAS L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jarred C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GRAHAM D
|
Overall Experience
Rating:
4.0
Decent. A bit of a wait because there was only one clerk helping customers while other employees were doing other things.
Darrell W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kayla V
|
Online Move In
Rating:
5.0
Staff was helpful, friendly, and overall amazing to our needs. Can't speak more highly of all the staff.
Johnny S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don T
|
First Impressions
Rating:
5.0
There was some obvious rodent activity and it appeared to be being handled. Sometimes there's only so much that can be done but I was very happy with my long term storage and if needed, I will rent a UHaul storage unit again. Thank you.
CAROLYN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES D
|
Overall Experience
Rating:
1.0
This Uhaul location has a ‘Rodent’ and ‘Rat’ problem. I scene a very large ‘Rat’ when I moved out. These units are not sealed. Meaning rotten and rats can move from one unit to another. You can smell the malt balls odor throughout the storage facility. The facility looks clean and orderly. Please request and ask to see these units. To see my points. I can’t recommend this facility to anybody. They certainly have a rat problem at this location. This is the honest God ‘TRUTH’.
Kenneth B
|
Overall Experience
Rating:
4.0
A little concerned about the giant mouse trap. Do mice frequent the storage containers?
andrew d
|
First Impressions
Rating:
5.0
Love that UHaul Self Storage has the large flat rolling carts to help bring your items inside. We had 4 kayaks to store and the carts were a tremendous help.
Trina S
|
First Impressions
Rating:
5.0
Matthew is a Genuine and outside Manager. The best manager I have come across that works for UHAUL. He should have a higher position.
Shomari N
|
First Impressions
Rating:
5.0
Jess needs a raise !
Des'Tyne A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TRISTA Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BONNIE E
|
First Impressions
Rating:
5.0
The Store Mansger and Staff were excellent.
DIANA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel C
|
Overall Experience
Rating:
5.0
The storage unit was clean the whole building was well lite and clean.
Nancy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chad H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT P
|
Overall Experience
Rating:
5.0
I just wanna say Jessica at a Pleasant Hills Storage for Sellitti is the nicest person she has help me with all my rentals so I hope she is getting credit for all of it because I deal with yens a lot
James F
|
First Impressions
Rating:
5.0
I would like to know more about pest control measures. We found a poison trap in the corner of the locker and there was a chemical order on some of the boxes. Toxic?
Sandra A
|
Overall Experience
Rating:
4.0
The size if the unit is excellent easily to gey acess
Stephen T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aron h
|
First Impressions
Rating:
5.0
I cannot say enough for Danielle, she has been wonderful through the process of making it work for me during covid and not being able to pay. The assistant manager was extremely helpful as well. They are all very great people and they are very accommodating.
Lori Rechtorik
Lori R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnny S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINE V
|
Overall Experience
Rating:
5.0
Everyone there was very friendly and helpful! The assistant manager, Josh, and the female associate were a great help & very understanding. They came through by helping me out when my moving got delayed. Very nice place! Thank you.
CASSANDRA W
|
Overall Experience
Rating:
4.0
There were several mixups and misinformation. The young woman I believe Jessica is her name but not sure. She stepped in and saved the day. After she got involved and fixed everything it was great. The three gentlemen working that day can use much more training!
antoinette r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CASSANDRA W
|
First Impressions
Rating:
4.0
A lot of dirt on stairs and in hallway
Rene F
|
First Impressions
Rating:
3.0
My unit had mouse droppings in it. When I showed Jessica, she said she would have some one clean it. Whoever cleaned it didn't clean it all up. There were several locations in the unit with mouse droppings. I loaded my belongings on one side of the unit and will see if someone can clean the remaining droppings. Or I may do it myself. I know many storage units have mice, but at least TRY to make it look like you don't. .
The locks don't work well on the units either. I have to go back up to have them drill a bigger hole so the lock actually works. The unit should have been cleaned and inspected before I checked in. I wish I could say I'd recommend it, but I can't right now. Fortunately, I will only need it for a few months. If this were going to be a longer term rental, I think I'd look elsewhere.
Robert J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Holly F
|
First Impressions
Rating:
5.0
I just wish we were granted 24 hr access to our units
Carmella N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT L
|
First Impressions
Rating:
5.0
Just good, caring, decent people. Thank you.
Patricia C
|
First Impressions
Rating:
4.0
The unit was a little pricey, would have been nice for long term rentals to get a discount. The reason we moved out because the rent increased and did not like the fact that you had to pay extra to get in after 10 PM.
Kim W
|
Overall Experience
Rating:
5.0
The "no prorate" policy is unfair and hàs no basis and was not told about until términation of use of facility.
EDMOND R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALLISON C
|
Overall Experience
Rating:
3.0
The manager there at pleasant hills U-Haul named Matthews he was a reasonable person his staff was very unknowledgeable and did not know how to handle customers situation to the tea
gigi n
|
Overall Experience
Rating:
5.0
The staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.
Vicki N
|
First Impressions
Rating:
4.0
Parking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.
Dee G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Greg J
|
First Impressions
Rating:
5.0
Helpful and friendly staff. Overall excellent experience.
TASHA K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Randy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David D
|
Overall Experience
Rating:
2.0
I never even had a storage unit here so I’m not sure why I have to keep fu**ing telling you that!!
Markelia Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natasha H
|
First Impressions
Rating:
4.0
The sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.
MANUELA A
|
Overall Experience
Rating:
4.0
The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.
Alice G
|
Overall Experience
Rating:
5.0
Jessica was so informative and she was very pleasant and helpful. She was awesome with us
Robert M
|
First Impressions
Rating:
1.0
No one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.
Matt C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SARA W
|
Overall Experience
Rating:
5.0
Excellent staff!
Nancy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David L
|
Overall Experience
Rating:
5.0
All staff was very patient to describe how access works and hours and to answer questions. Outstanding.
Alexandre L
|
First Impressions
Rating:
2.0
Half of the storage units in this facility are accessible only by stairs, including the unit I rented. I will not renew and would not recommend this facility to anyone, in fact I would warn them if the wanted to rent here.
Cara T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
paul h
|
Overall Experience
Rating:
1.0
I made several trips to move out. Once, the sliding doors weren't opened. This was around noon, so it wasn't because it was off hours. This made it very difficult to move out using the door, which is down a narrow hallway. I called to let them know it was locked and waited on hold for over 15 minutes. Apparently, you get kicked over to a hotline when you call. She was no help, said to just go inside and tell them. I said I will not, that nobody wears masks that work there, even though it's required by our Governor to wear them in businesses.
Once, I came a little after 7pm, and access to the storage units were closed. Online and on the sign, it is posted that OFFICE hours close at 7pm, however it states that access to storage units were to be until 10pm. Wasted trip all the way down there. Because of that, I had to scramble to move out the day of.
There is always junk in the parking lot, at least by the loading dock where I frequented. Because I made so many trips every day to my unit, I noticed some used band-aids a little further down in the hallway. They were there for days and to my last day, were still there. Everything is so dark and dingy inside, also.
Rent kept going up. Once, I received a notice that they were painting, so they needed to raise the rent to keep it maintained. When they painted it looked fresh and new. However, it was not maintained. I noticed when I was moving out, that several holes were patched all around, but never painted over. So, all you see are all these spackled holes everywhere.
Lastly, as I mentioned, nobody there wears masks. It took me over a week, making a total of 30 trips to move everything and so I saw several times throughout the week of employees talking close to customers with no mask on. Whether it be showing a customer a new unit inside, behind the the counter at service, or them showing or receiving storage trucks from customers, they never wore a mask. I saw all customers wear them. There is even a sign in their window to please wear one upon entry.
I understand it's inconvenient, I know, I moved wearing one the whole time. Some days were very hot, and yet I kept it on for respect of others.
ARAM D
|
Overall Experience
Rating:
3.0
The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.
Alice G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kathleen m
|
Overall Experience
Rating:
5.0
Staff very helpful and friendly even when super busy!
Jacquelyn K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nick T
|
Overall Experience
Rating:
3.0
PSA - Remove your belongings from you unit BEFORE the start of the new month. I cleared mine out four days after I had paid the monthly fee. U-Haul doesn't pro-rate (so they can rent the same unit out to someone else that I'm still paying for)....
Linda G
|
Overall Experience
Rating:
3.0
Very pricey to store in the climate controlled area
June w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelly w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald g
|
Overall Experience
Rating:
5.0
Very nice
Zetta W
|
Overall Experience
Rating:
4.0
Overall Good Experience
PATRICK G
|
Overall Experience
Rating:
5.0
Staff was knowledgeable, & costumer service was above & beyond.
Pressley B
|
Overall Experience
Rating:
1.0
Had two good employees at this site! The other two were god awful and lack customer service skills to say the least.
Whitney P
|
First Impressions
Rating:
1.0
No communication between employees about customer rentals, incorrect information given to customers, rude employees, deceptive pricing on rentals, cockroaches found in storage units. Poor service.
Christine D
|
First Impressions
Rating:
5.0
Friendly staff!
JAMES H
|
Overall Experience
Rating:
5.0
The website is horrible
Donna A
|
First Impressions
Rating:
5.0
Wonderful service and definitely will use again!
Tiffany F
|
Overall Experience
Rating:
5.0
Thank you for AC it was 100 outside and it made the moving day outstanding cause of how well kept and cool the storage was. GOD BLESS YOU!
Debra C
|
Overall Experience
Rating:
5.0
Everything went very smoothly
Debra W
|
First Impressions
Rating:
5.0
They were really nice, and very helpful
Tiara M
|
First Impressions
Rating:
5.0
Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.
theodora w
|
First Impressions
Rating:
5.0
good experience, staff helpful
TIMOTHY T
|
Overall Experience
Rating:
5.0
Matt the manager was prompt and very helpful.
bradley g
|
First Impressions
Rating:
5.0
Crew was helpful and friendly.
Robert N
|
First Impressions
Rating:
5.0
Great service
uma p
|
Overall Experience
Rating:
5.0
Very nice employees
renee m
|
Overall Experience
Rating:
5.0
you took the time to talk you us
beth k
|
First Impressions
Rating:
5.0
Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent
richard g
|
First Impressions
Rating:
5.0
Good experience
uma p
|
First Impressions
Rating:
5.0
Thank you for the exceptionai service I was given at the Pleasant Hills location on April 3,2019 by Shawn Glaab. I was kindly greeted by him and he shown such interest in providing my service need
JANICE R
|
First Impressions
Rating:
1.0
I was moved out of the storage unit before even putting a lock on the building. I decided to purchase a storage unit with another company when I turned in my card I found out I was moved out of it.
Zachary W
|
Overall Experience
Rating:
5.0
This is not the first time we have used this particular U-Haul facility. We are always treated very well. Josh is very courteous and helpful!
Gary K
|
Overall Experience
Rating:
3.0
When I moved out your lot was not shoveled or salted you have a multi million dollar company and that’s just saying you don’t care about your costumers
Julia S
|
Overall Experience
Rating:
5.0
Facility was very accommadating in changing delivery date/time>
paul o
|
Overall Experience
Rating:
5.0
Good people always accommodating and helpful and easy access
WILLIAM L
|
Overall Experience
Rating:
5.0
Josh is doing a great job.
sajid q
|
Overall Experience
Rating:
5.0
Josh is an amazing employee. He if efficient, knowledgeable, and personable while remaining professional.
Kimberly D
|
Overall Experience
Rating:
5.0
Staff was very helpful and professional. Great Team!
Licia W
|
Overall Experience
Rating:
5.0
The delivery person for my Ubox (Matt) was on time and very professional. Thanks for a good experience using the Ubox for moving.
Linda O
|
Overall Experience
Rating:
5.0
Everything you want in a storage facility. My only complaint is that it is not cheap. I’d be more inclined to use the facility long term if the monthly fee was lower. The current price structure does.
David F
|
Overall Experience
Rating:
5.0
Na
SARA C
|
Overall Experience
Rating:
5.0
.
Jim Y
|
Overall Experience
Rating:
4.0
Very helpful throughout the move even when our uboxes were sent to the wrong location. Storage was fine.
Tyler T
|
Overall Experience
Rating:
4.0
My only ever complaint was that I was told initially that I would have a first floor unit. I have severe arthritis. Instead they assigned me an upper level unit with stair access.
JUNE A
|
Overall Experience
Rating:
5.0
My beginning experience with my move using a Ubox was not the best. Don’t have room for details. When my box arrived it had been damaged. Josh went above and beyond to help me out with the situation.
laura p
|
Overall Experience
Rating:
5.0
It was a convenient and always dry facility to store some items over the years. We first took the unit in approx 1988 after my mom passed away to store some keepsakes. Thanks, Cathy K.
TIMOTHY J
|
Overall Experience
Rating:
1.0
Reserved large unit online. I was given two smaller units instead. It took months to straighten out the payment, charging double for their mistake. Manager was unresponsive. Very frustrating.
Eric S
|
Overall Experience
Rating:
5.0
all was good on the move out, the only thing to make it better would be to have elevator access for the 2nd fl units.
CATHERINE B
|
Overall Experience
Rating:
5.0
nice job
particularly like the recycle area.
better than just trashing things